Firmware Update. This utility installs an updated version of the Wireless Earbuds firmware and provides the following changes and benefits:

Transcription

1 What Des This D? Firmware Update This utility installs an updated versin f the Wireless Earbuds firmware and prvides the fllwing changes and benefits: Imprves audi stability when cnnected t a device Reslves an issue where the headphnes turns ff autmatically when changing t Sund Quality Mde within the Headphnes Cnnect app (ios devices nly) Applicable Prducts and Operating Systems (see full list...) Mdel: WF-1000X Operating System: System Sftware IMPORTANT: This file is nly fr use with the mdels identified. Nt all mdels are sld in all cuntries. Determine if yu need this update Determine if yu need this update 1. Launch the Headphnes Cnnect app. 2. In the Headphnes Cnnect app, cnnect t the headphnes: If yu have never cnnected befre, select Cnnect t the new headphnes. If yu have cnnected befre, fllw the n-screen instructins t cnnect the headphnes. 3. Once cnnectin has been established successfully, n the tp-right crner f the screen, tap the Menu icn (3 dts). Andrid

2 ios

3 4. Frm the Menu, tap WF-1000X Versin. Andrid ios

4 5. The currently installed firmware versin will appear n the screen. If versin number is 1.0.7, yu d nt need this update. If the versin number isn't 1.0.7, yu shuld install this update. Befre Yu Start Fllw the update instructins carefully. T install the update yu will need either an ios (ios 9.0 r later) r an Andrid (V4.4 r later) device that is cnnected t the internet and has the Headphnes Cnnect (v2.1.2 r later) app installed. The update prcess can take up t 40 minutes. Make sure bth the headphnes, and the ios r Andrid device yu are using t perfrm the update, are fully charged befre prceeding. End all ther Bluetth cnnectins and clse all apps running n the Andrid r ios device yu are using fr the update. Mve the headphnes clse t the ios r Andrid device yu are using befre starting the update. WARNING! D nt insert the headphnes int the battery charger r turn them ff while dwnlading updates, transferring data, r updating. D nt attempt this update in an unstable envirnment, such as n a train, r in an envirnment with a lt f Wi-Fi signals, micrwaves, cell phnes, r ther devices using the 2.4 GHz band frequency. Failure t fllw the instructins, r an interruptin in the update prcess, may cause the player t becme unrespnsive r t require repair. After perfrming this update, it's nt pssible t return t r install a previus versin f the firmware. By installing this update, yu acknwledge that yu understand this update can't be reversed. Installatin Instructins Andrid Devices Installatin Instructins Fr Andrid Devices D nt insert the headphnes int the battery charger r turn them ff while dwnlading updates, transferring data, r updating.

5 1. Launch the Headphnes Cnnect app. 2. In the Headphnes Cnnect app, cnnect t the headphnes: If yu have never cnnected befre, select Cnnect t the new headphnes. If yu have cnnected befre, fllw the n-screen instructins t cnnect the headphnes. 3. Once cnnectin has been established successfully, if update is applicable, the message Headphne update available will be displayed. 4. Select Mre Inf. 5. On the Headphne update available screen, select OK t start the update prcess.

6 6. It will take 1-2 minutes t dwnlad the sftware t yur mbile device. 7. Once the sftware has been dwnladed t yur mbile device, it can take up t 20 minutes t transfer the sftware t yur headphnes. 8. Once the sftware has been transferred, it can take anther 1-2 minutes t update the sftware n yur headphnes. 9. When the Sftware update cmplete message is displayed, select OK.

7 10. Check the current firmware versin t cnfirm that the update has successfully installed. Nte: Even if the update appears t fail in the last few steps, please check the current firmware versin t cnfirm whether r nt the update installed. If the versin number is 1.0.7, the firmware update was successful. If the versin number isn't 1.0.7, r if the message Sftware update failed is displayed, put the headphnes int the battery charger t verify that the battery is fully charged. Once verified, clse the Headphnes Cnnect app and begin the installatin instructins again frm the beginning. See the Trubleshting sectin if yu are unable t install the update. ios Devices Installatin Instructins Fr ios Devices D nt insert the headphnes int the battery charger r turn them ff while dwnlading updates, transferring data, r updating. 1. Launch the Headphnes Cnnect app. 2. In the Headphnes Cnnect app, cnnect t the headphnes: If yu have never cnnected befre, select Cnnect t the new headphnes. If yu have cnnected befre, fllw the n-screen instructins t cnnect the headphnes. 3. Once cnnectin has been established successfully, if update is applicable, the message Headphne update available will be displayed. 4. Select Mre Inf.

8 5. On the Headphne update available screen, select OK t start the update prcess. 6. When the Bluetth Pairing Request prmpt is displayed, select Pair.

9 7. It will take 1-2 minutes t dwnlad the sftware t yur mbile device. 8. Once the sftware has dwnladed t yur mbile device, it can take up t 20 minutes t transfer the sftware t yur headphnes. 9. Once the sftware has been transferred, it can take anther 1-2 minutes t update the sftware n yur headphnes. 10. When the Sftware update cmplete message is displayed, select OK.

10 11. Check the current firmware versin t cnfirm that the update has successfully installed. Nte: Even if the update appears t fail in the last few steps, please check the current firmware versin t cnfirm whether r nt the update installed. If the versin number is 1.0.7, the firmware update was successful. If the versin number isn't 1.0.7, r if the message Sftware update failed is displayed, put the headphnes int the battery charger t verify that the battery is fully charged. Once verified, clse the Headphnes Cnnect app and begin the installatin instructins again frm the beginning. See the Trubleshting sectin if yu are unable t install the update. Trubleshting Dwnlad fails at 50% r the errr message Sftware transfer failed appears. If the firmware update did nt cmplete, try these trubleshting tips. Discnnect ther Bluetth devices frm the smartphne. Turn ff r clse ther apps running n the phne. Keep the WF-100X very clse t the smartphne. Keep ther Wi-Fi r Bluetth devices away frm WF-1000X headphnes and yur smartphne. If yu are still unable t install the update, please Cntact Prduct Supprt fr assistance.