Connect Business Voice
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- Adele Ami Barton
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1 Connect Business Voice Tariff Description Connect Business Voice is a lines & calls reseller product available to third party organisations who have signed the appropriate Reseller Agreement with KCOM. Resellers are defined as partner organizations that provide a customer solution which includes end customer billing, service support, equipment (where applicable), configuration and all sundry items necessary to provide a usable service. KCOM will provide access to the PSTN & ISDN network infrastructure within the original Kingston-Upon-Hull licensed area (01482 dialing code) as directed via an order originating from the Reseller, where this order meets the required criteria. All prices are exclusive of VAT. Migration Charges Migration of an existing line where only the account name and billing details are changed - this charge will apply to completed transfers: Line Type Connection Charge Per Line/Channel Business Analogue 8.00 ISDN2e (per 2 channels) ISDN30e (per channel, minimum of 6 channels) 8.00 New Installation Charges For a new installation of a telephone line at a customer premises which is capable of making incoming and outgoing calls. Line Type Connection Charge Per Line/Channel Business Analogue ISDN2e (per 2 channels) 26 ISDN30e New Line Plant Existing Line Plant Channels 1-10 (minimum of 6) per channel Channels 11 and above per channel Channels 1-10 (minimum of 6) per channel Channels 11 and above per channel Page 1 of 23
2 Temporary Suspension / Resumption Charge This charge will apply per event on instructions received to temporarily suspend or to resume service to a previously temporarily suspended circuit. Service One-Off Charge (per line/channel) Temporary Suspension /Resumption Charge Cancellation charge This charge will apply per line/channel on any order cancelled in-flight. Service Cancellation Charge 1 working day or less after order is placed or more working days after order is placed 6.00 Line Rentals - Basic Business lines available on this tariff are Analogue, ISDN2e and ISDN30e. Line rental charge is per line/channel Monthly rental, per line/per channel, per calendar month: Rental Charge Per Line/Channel Line Type Lines / Channels Lines / Channels Lines / Channels Lines / Channels Business Analogue ISDN2e (per 2 channels) ISDN30e (per channel, minimum of 6 channels) Page 2 of 23
3 Line Rentals Essential Business lines available on this tariff are Analogue, ISDN2e and ISDN30e. Line rental charge is per line/channel. This package incorporates unlimited local, national and mobile calls subject to our Fair Usage Policy. Call set up fees do not apply to calls made within this package Monthly rental, per line/per channel, per calendar month: Rental Charge Line Type Any volume Lines / Channels Business Analogue Essential ISDN2e Essential (per 2 channels)* ISDN30e Essential (per channel, minimum of 6 channels)* * When taking Essential this must be applied to all your ISDN channels Fair Usage Policy Packages that include Local and/or National calls (to UK landline numbers beginning 01, 02 and 03) and/or Mobile calls are subject to a Fair Usage Policy. If, in Our reasonable opinion, Your Customers use of unlimited, inclusive or free calls is inconsistent with normal usage and/or any of Your Customers use unlimited, inclusive or free calls irresponsibly by staying connected to a call for an excessive period We reserve the right to: 1. withdraw any unlimited, inclusive or free calls; and/or 2. disconnect any call; and/or charge You Our standard rates for any calls exceeding those reasonably expected of a business using this service Administration charge This charge will apply per line/channel on orders rejected due to incomplete information and cancellation of in- flight orders (per line/channel on that order). Administration Charge 6.00 All other changes are as per the standard business price list. Call charges The tariff below covers call charges for all Analogue, ISDN30e and ISDN2e calls (including International ISDN data charges). Page 3 of 23
4 Calls made from lines on this tariff are subject to a p (exc. VAT) set-up fee. National Destinations Code Type Of Call / Destination Line Type: Basic Pence Per Minute Call Setup Fee (Pence) Line Type: Essential Pence Per Minute Call Setup Fee (Pence) At All Times At All Times At All Times At All Times K ª KC Local ~ Calls between KC local lines A1 KC Local ~ Calls between KC local lines B National Destinations K ISDN data calls only ª Excluding calls to KCOM indirect customers and ISDN data calls. For ISDN data calls made over the KCOM network from ISDN2/2e and ISDN30/30e. Call Charges to Mobile Phones Line Type: Basic Line Type: Essential Code Destination Type of Call Destination Pence per Minute Daytime Evening / Weekend Call Setup Fee (Pence) At All Times Pence per Minute Daytime Evening / Weekend Call Setup Fee (Pence) At All Times MB01 Mobile Telephones MB02 Mobile Telephones MB03 Mobile Telephones MB04 Mobile Telephones MB05 Mobile Telephones MB06 Mobile Telephones MB07 Mobile Telephones MB08 Mobile Telephones Page 4 of 23
5 MB09 Mobile Telephones MB10 Mobile Telephones MB11 Mobile Telephones MB12 Mobile Telephones MB13 Mobile Telephones MB14 Mobile Telephones MB15 Mobile Telephones MB16 Mobile Telephones MB17 Mobile Telephones International call charges Type Of Call / Destination Price in Pence Per Minute At All Times Call Setup Fee (Pence) At All Times International Landline International Mobile All types Afghanistan Albania Algeria Andorra Angola Anguilla Antigua & Barbuda Antilles Netherlands Argentina Armenia Aruba Ascension Australia Austria Azerbaijan Azores N/A Bahamas Bahrain Page 5 of 23
6 Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Cayman islands Cent. African Republic N/A Chad N/A Chile China Christmas Island Cocos Islands Colombia Comoros Congo Cook Islands Costa Rica Page 6 of 23
7 Ivory Coast Croatia Cuba Cyprus North Cyprus 1.33 Denmark Diego Garcia Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France (Inc. Monaco) French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Page 7 of 23
8 Guam Guatemala Guinea Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland, Republic of Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea (North) Kuwait Kyrgystan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Macedonia Page 8 of 23
9 Madagascar Malawi Malaysia Maldives Islands Mali Malta North Mariana Islands Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Monserrat Morocco Mozambique Myanmar Namibia Nauru Island Nepal Netherlands New Caledonia New Zealand N. Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Page 9 of 23
10 Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Samoa U.S Samoa West San Marino Sao Tome & Principe Saudi Arabia Senegal Seychelles Sierra Leone Singapore Korea (South) Spain Sri Lanka St Helena St Kitts & Nevis St Lucia St Pierre et Miquelon St Vincent & Grenadines Sudan Surinam Swaziland Sweden Switzerland Page 10 of 23
11 Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Islands Tuvalu United Arab Emirates Uganda Ukraine Uzbekistan Vanuatu Vatican City N/A Venezuela Vietnam Virgin Islands U.K Virgin Islands U.S Yemen Zaire N/A Zambia Zimbabwe Page 11 of 23
12 International ISDN call charges Type Of Call / Destination Price in Pence Per Minute At All Times Andorra Argentina Australia 7 Austria Bahrain 7 Barbados 7 Belarus Belgium Bermuda 7 Bosnia-Herzegovenia 7 Brazil Brunei Canada Chile China Croatia Cyprus Czech Rep Denmark Egypt 7 Estonia 7 Finland France Germany Gibraltar Greece Hong Kong 7 Hungary Page 12 of 23
13 Iceland 7 India Indonesia Irish Republic Israel 7 Italy Japan Netherlands New Zealand 7 Norway Pakistan Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia 7 Seychelles 7 Singapore 7 Slovakia Slovenia 7 South Africa 7 South Korea Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey 7 United Arab Emirates 7 Page 13 of 23
14 Uganda 7 Ukraine USA Vatican Call charges to Personal Numbers Pence per minute Code Daytime Evening Weekend PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN PN Page 14 of 23
15 PN PN Calls Charged by Fixed Fee and Timed Duration Where the fixed fee and duration charge both apply from the start of the call: Code Price in Pence Per Minute Daytime Evening Weekend Pence Per Call PN Fixed Fee Call Charges Code Type Of Call / Destination Pence Per Call Evening / Daytime Weekend FC00 Fixed Fee (Specialised Services) FC01 Fixed Fee (Premium Rate Services) FC02 Fixed Fee (Premium Rate Services) FC03 Fixed Charge (Paging Services) FC04 Fixed Fee (Premium Rate Services) FC05 Fixed Charge (Premium Rate Services) FC06 Fixed Charge (Paging Services) FC07 Fixed Charge (Paging Services) FC08 Fixed Charge (Premium Rate Services) FC09 Fixed Fee (Premium Rate Services) FC10 Fixed Fee (Premium Rate Services) FC11 Fixed Charge (Paging Services) FC12 Fixed Fee (Premium Rate Services) FC13 Fixed Fee (Premium Rate Services) FC14 Fixed Fee (Premium Rate Services) FC15 Fixed Fee (Premium Rate Services) FC16 Fixed Fee (Premium Rate Services) Page 15 of 23
16 FC17 Fixed Fee (Premium Rate Services) FC18 Fixed Fee (Premium Rate Services) FC19 Fixed Fee (Premium Rate Services) FC20 Fixed Fee (Premium Rate Services) FC21 Fixed Fee (Premium Rate Services) FC22 Fixed Fee (Premium Rate Services) FC23 Fixed Fee (Premium Rate Services) FC24 Fixed Fee (Premium Rate Services) FC25 Fixed Fee (Premium Rate Services) FC26 Fixed Fee (Premium Rate Services) FC27 Fixed Fee (Premium Rate Services) FC28 Fixed Fee (Premium Rate Services) FC29 Fixed Fee (Premium Rate Services) FC30 Fixed Fee (Premium Rate Services) Special Service Call Charges Code Type of call / destination Price per minute Daytime / Evening / Weekend S1 Information Services S10 Message Services S18* Special Services: Basic Rate S23 Pagers and Voice Messaging Services S24** Special Services: Higher Rate NF Number Free of Charge No Charge at any time LC KC Low-Call IP01 Calls to New Voice Services* * Calls are subject to a minimum charge of 4.00p. ** Calls are subject to a minimum charge of 1.00p Page 16 of 23
17 Premium rate calls Code Type Of Call / Destination Pence Per Minute At All Times PR00 Premium Rate Services 4.25 PR01 Premium Rate Services 8.51 PR02 Premium Rate Services PR03 Premium Rate Services PR04 Premium Rate Services PR05 Premium Rate Services PR06 Premium Rate Services PR07 Premium Rate Services PR08 Premium Rate Services PR09 Premium Rate Services PR10 Premium Rate Services PR11 Premium Rate Services PR12 Premium Rate Services PR13 Premium Rate Services PR14 Premium Rate Services PR15 Premium Rate Services PR16 Premium Rate Services PR17 Premium Rate Services PR18 Premium Rate Services PR19 Premium Rate Services PR20 Premium Rate Services PR21 Premium Rate Services PR22 Premium Rate Services PR23 Premium Rate Services PR24 Premium Rate Services PR25 Premium Rate Services PR26 Premium Rate Services PR27 Premium Rate Services PR28 Premium Rate Services Page 17 of 23
18 PR33 Premium Rate Services 5.11 PR34 Premium Rate Services 5.96 PR35 Premium Rate Services 6.81 PR36 Premium Rate Services 7.66 Pence Per Minute Code Daytime Evening Weekend PS PS PS PS PS PS PS PS PR Calls charged by fixed fee and timed duration Where the fixed fee is charged for the first sixty seconds of the call (or part thereof), and the duration charge applies following the first sixty seconds: Pence Per Call Pence Per Minute Code At All Times At All Times PR PR PR PR PR Multimedia services Code Price in Pence Per Minute Daytime Evening Weekend Page 18 of 23
19 MM MM MM MM MM MM MM MM MM MM MM MM MM MM MM MM MM MM MM MM Calls Charged by Fixed Fee and Timed Duration Where the fixed fee and duration charge both apply from the start of the call: Code Price in Pence Per Minute Daytime Evening Weekend Pence Per Call MF MF MF MF MF Page 19 of 23
20 MF MF MF Calls charged by fixed fee and timed duration Where the fixed fee is charged for the first sixty seconds of the call (or part thereof), and the duration charge applies following the first sixty seconds: Code Pence Per Call At All Times Pence Per Minute At All Times MF MF Internet services Code Type of Call / Destination Price in Pence Per Minute Daytime Evening Weekend IN01 Internet For Schools No Charge IN02 Internet Pay As You Go Page 20 of 23
21 Page 21 of 23
22 Other internet calls Code Type of Call / Destination Price in Pence Per Minute Daytime Evening Weekend I1 Internet Services I2 Internet Services I3 Internet Services I4 Internet Services I5 Internet Services I8 Internet Services I9 Internet Services I10 Internet Services I11 Internet Services I12 Internet Services I13 Internet Services I14 Internet Services I15 Internet Services I16 Internet Services I17 Internet Services I18 Internet Services I19 Internet Services I20 Internet Services I21 Internet Services I22 Internet Services I23 Internet Services I24 Internet Services I25 Internet Services I26 Internet Services I27 Internet Services I30 Internet Services I31 Internet Services I32 Internet Services Page 22 of 23
23 I33 Internet Services Calls charged by fixed fee and timed duration Where the fixed fee is charged for the first sixty seconds of the call (or part thereof), and the duration charge applies following the first sixty seconds: Pence Per Call Pence Per Minute Code Type of Call / Destination At All Times At All Times I28 Internet Services I29 Internet Services WiFi services Code Type of Call / Destination Price in Pence Per Minute Daytime Evening Weekend Inc. VAT Inc VAT Inc VAT FW01 Wifi Services FW02 Wifi Services FW03 Wifi Services FW04 Wifi Services FW05 Wifi Services FW06 Wifi Services FW07 Wifi Services FW08 Wifi Services FW09 Wifi Services FW10 Wifi Services FW11 Wifi Services FW12 Wifi Services Call durations are rounded up to the next whole second and call charges are rounded up to the next 1/10th of a penny Page 23 of 23
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