Mitel NuPoint Unified Messaging Release 3.0

Transcription

1 Mitel NuPoint Unified Messaging Release 3.0

2 Mitel NuPoint Unified Messaging Mitel NuPoint Unified Messaging (UM) Value Proposition Product family overview What s new in NuPoint UM release 3.0 How NuPoint UM delivers value Increase productivity and drive customer satisfaction Carrier-grade scalability and reliability Low cost of ownership Summary 9/10/2009 slide 2

3 NuPoint UM Value Proposition Increase user productivity with one common solution for all user types Unified messaging and text to speech Voic with unrivalled breadth of voice features Inbound and outbound fax Improve customer service levels Speech auto-attendant Pre-packaged personal call routing (i.e. find me, follow me), and personal IVR Carrier-grade scalability and reliability at an enterprise price point Seamlessly scales from 4 to 960 ports and over 100,000 users High availability architecture with no single point of failure (Mitel NuPoint Unified Messaging (UM) 640) 9/10/2009 slide 3

4 NuPoint UM Value Proposition Continued Low cost of ownership Full IP solution that fits with existing infrastructure including multiple, simultaneous PBXs and voic integrations Seamless networking with all NuPoint UM models and third-party switches / voic Requires fewer servers than competitive offers for equivalent capacities Simple, web-based administration Integration with other Mitel applications 9/10/2009 slide 4

5 Mitel Messaging Portfolio One Common Messaging Solution Across All Platforms NuPoint UM 640 Multi-server Scale and Reliability NuPoint UM Standard Edition or NuPoint UM 640 Single Server Embedded Voic (3300 ICP, 5000 CP) Mitel Applications Suite (MAS) with NuPoint UM Feature Sophistication 9/10/2009 slide 5

6 NuPoint UM Family NuPoint Unified Messaging Mitel Applications Suite NuPoint UM Standard Edition NuPoint UM 640 (single server) NuPoint UM 640 (multi-server) Single server with other UC apps User-based pricing 1,000 mailboxes 960 hours Software-only solution Port-based pricing 4 to 60 ports 57,000 mailboxes 960 hours Software-only solution Redundant hardware Port-based pricing 8 to 240 ports 120,000 mailboxes 10,000 hours Turnkey solution High availability clustering Port-based pricing 8 to 960 ports 120,000 mailboxes 10,000 hours Turnkey solution Same user features. Differentiated by scale, reliability and price point. 9/10/2009 slide 6

7 NuPoint UM Release 3.0 What s New? NuPoint UM as part of MAS on the Mitel 5000 Communications Platform (CP) Mitel Speech Auto-Attendant Microsoft OCS 2007 presence integration IBM Sametime presence integration UK prompt and grammar support Advanced UM support for Microsoft Exchange 2007 Standard UM with MWI support for Lotus Notes and Groupwise NuPoint UM 640 single server and full 640 on the Sun Fire X4150 Entry-level server (Sun Fire X4150) with fully redundant hardware Support for NAS integration within the data center Sun Fire X4150 Delivers best-of-breed advanced messaging across the entire Mitel platform portfolio 9/10/2009 slide 7

8 Increase User Productivity and Drive Customer Satisfaction 9/10/2009 slide 8

9 Unified Messaging Allow users to manage all forms of messages from the interface that suits them best in the moment Advanced UM Full bi-directional and voic synchronization All telephony user interface (TUI) and actions synchronized Text-to-speech (TTS) reads s over the phone for mobile users Single inbox view of , voic and fax Separate voic and storage Microsoft Exchange integration Standard UM s contain either URL to voic MWI synchronized Full wave file All voic s stored on NuPoint UM TUI actions not synchronized Microsoft Exchange, Lotus Notes and GroupWise integration Manage voic s, s and faxes from telephone, client or web 9/10/2009 slide 9

10 Mitel Speech Auto-Attendant Quickly and efficiently place calls by saying a person s name, a department name or a telephone number Improves customer service Frees up receptionists to do more productive tasks Integrates with Active Directory, LDAP or NuPoint UM mailbox directory Optionally announces presence of requested person (LCS 2005, Microsoft OCS 2007 and Sametime 8) Available in NA and UK English Scales to 10,000 directory entries and 15 department names 9/10/2009 slide 10

11 Call Director Templates Ships with four standard templates for admin to modify or create their own Personal dial 0 Daily greeting Find me Follow me Simplified process for end-users to use Call Director for call flows Administrators assign specific templates that are relevant to the user Standardized call flow only requires users to enter relevant information i.e. cell number Requires no user training 9/10/2009 slide 11

12 Personal Call Routing Control how and when you are reached improve your accessibility and improve customer service Web-based interface to create sophisticated call routing at the corporate auto attendant level and for individual users Route calls based on Schedules Caller ID Multi-level menus Includes Multiple greetings Screened and blind transfers Callbox linking 9/10/2009 slide 12

13 Other Productivity Enhancing Features Unrivaled breadth of voice features Multiple numbers assigned to one mailbox one shared inbox for all devices Multiple mailboxes on a single phone wherever multiple users share phones Voice forms order entry, questionnaires Inbound and outbound fax Send and receive fax messages right from your desktop Mitel portfolio of applications extend NuPoint UM benefits LCS integration for presence-enabled call routing Mobility and collaboration solutions Selectable telephone user interface means users can use a TUI they are familiar with Octel emulation, alpha and numeric 9/10/2009 slide 13

14 Carrier-grade Scalability and Reliability 9/10/2009 slide 14

15 NuPoint UM 640 Carrier-grade reliability at an enterprise price point High availability architecture no single point of failure Heavily leverages open standard (SIP-based for over two years) Disaster recovery across geographically separate data centers when deployed on NAS Large system scaling for centralized deployment Support for multiple concurrent switch integrations (Mitel and non-mitel) Single interface to manage all components / networked systems Supports NAS technology via iscsi 9/10/2009 slide 15

16 NuPoint UM 640 Service Reliability for All Sizes of Business Single-server solution Turnkey solution on a single X4150 Sun Fire server with 8 internal drives (Raid 1E) OR External RAID or NAS Redundant hardware in a single server 8 to 120 ports; 10,000 hours of storage; 100,000 users Multi-server solution Turnkey solution with up to 4 clustered nodes Active-passive configuration (2 nodes) Active-active configuration (4 nodes) HP ProLiant DL360 8 to 960 ports; 10,000 hours of storage; 100,000 users Single-server deployments with external storage can be upgraded to multi-server deployments 9/10/2009 slide 16

17 NuPoint UM 640 Scaling Service Reliability Active-active deployment option Active Server A Up to four servers increases scaling to 960 active ports 240 per server IP SCSI Removes fail-over down time associated with active-passive deployment Scales optional features 240 WebView sessions Active Server B SCSI HP MSA soft fax ports 24,000 advanced UM users 96 TTS ports Cluster-wide licensing of all ports and features 9/10/2009 slide 17

18 Low Cost of Ownership 9/10/2009 slide 18

19 Simple Web-based Management Easy to use web-based management minimizes training for administrators Manage multiple networked NuPoint UM systems from a common interface 9/10/2009 slide 19

20 Easy Day-to-Day Administration Direct support for LDAP / Active Directory integration Basic management of voice mail and through one interface Simplifies adds / deletes and changes of NuPoint UM mailboxes Active Directory can be a directory source for Speech Auto-Attendant Call Director reports Ability to generate report on multiple call flows Simplifies report generation and limits the steps the admin needs to follow WAV upload to Call Director Upload professional greeting through Call Director interface Customers presented with professional prompts rather than having administrator record them through TUI 9/10/2009 slide 20

21 Minimize Infrastructure Costs Single system solution for voic , unified messaging and speech All on the same server and OS No need to add servers for functionality or capacity Low-cost, intelligent evolution of your network Seamless networking with all NuPoint UM models and third-party switches and voic systems Integrate to multiple PBXs from one server Operated on a Linux platform Minimizes patch management 9/10/2009 slide 21

22 Summary NuPoint UM is the common messaging solution across all Mitel communications platforms Improves productivity Increases customer service levels Delivers carrier-grade scalability and reliability Provides a low cost of ownership Different packages available to meet your scale and reliability requirements NuPoint UM on MAS NuPoint UM Standard Edition NuPoint UM 640 single server or multi-server 9/10/2009 slide 22

23 Thank you The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel and is intended solely for Mitel employees and members of Mitel s reseller channel. If you are not a Mitel employee or a Mitel reseller, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.