Team Advanced VC Services. Cisco WebEx Services

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1 Team Advanced VC Services Cisco WebEx Services

People Want to Collaborate Their Way More

2 People Want to Collaborate Their Way More Technology Choices Are Available Than Ever Before They want mobility. They want applications that make them more productive. They want easy and intuitive user experiences. They want device choice. They want to collaborate with whom they want, however they want to.

The Value of High-Quality, Anytime Video

better results Participants in meetings with

3 The Value of High-Quality, Anytime Video Collaboration Project management with video yields a ninefold increase in performance Video-based meetings end sooner and achieve better results Participants in meetings with video retain information nearly 40 percent better than with a phone only

4 Collaboration Is Increasing 97% agreed that they use VC more than 2 years ago 95% agreed that VC is more reliable than 2 years ago 92% agreed that VC is easier to use than 2 years ago 71% agreed that they have more video rooms in their company than 2 years ago

5 Find a Balance Between User and IT Needs Key Concerns Ease of use and quality Scaling collaboration for every user Simplicity of deployment Getting the best ROI from new and existing investments

1 Quote 6 Customer Adoption / Renewals 2

Registration 4 Provisioning 2010 Cisco and/or

13 Wide Variety of Collaboration Needs Cloud On-Premise Mobile, Office, Home, Inter-Company Smartphones, Tablets, Laptops, Thin Clients Video, Voice, Web, Social, Business Apps Wide Variety of Collaboration Technologies 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13

ANYWHERE Wide Variety of Collaboration Needs INTEGRATED

Experience in Any Location Video handled as Easily as

Mobility Wide Variety of Collaboration Technologies 2012

14 ANYWHERE Wide Variety of Collaboration Needs INTEGRATED COLLABORATION EXPERIENCE ANY DEVICE ANY CONTENT Richest Experience in Any Location Video handled as Easily as Voice, Data Flexible Access from All Clients Secure Mobility Wide Variety of Collaboration Technologies 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

52% 52% Market Share Cisco WebEx Leads the Market 2012

16 Citrix Online 20% InterCall 4% Adobe 5% Others 10% Microsoft 9% Source: Synergy Research 2012 Cisco WebEx 52% 52% Market Share Cisco WebEx Leads the Market 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16

The Power of Meetings Participants from over

8 Million mobile downloads 2012 Cisco and/or

17 The Power of Meetings Participants from over 231 countries Over 9 million registered hosts worldwide 39+ Million meeting attendees per month 2.2 Billion meeting minutes per month 3.8 Million mobile downloads 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

Cisco WebEx Cloud Multi-layer Security 2012 Cisco and/or

18 Global Scale Highly Availability, Performance/Spee d Optimized for Collaboration and Content Distribution Hub Cisco WebEx Cloud Multi-layer Security 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

product integration Expand value proposition 2012 Cisco

19 People-Centric Easy to use, adopt Cross-company collaboration Simple offers, IT Administration Cisco product integration Expand value proposition 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

Cisco WebEx Meetings Solution Overview 2012 Cisco and/or

21 Next Generation WebEx Conferencing Platform Available June, 2012 Introduces the complete meeting lifecycle with Meeting Spaces Prepare, meet and follow-up Enriched user experience File sharing, comments, contacts, avatars and chat Two-way Video and VoiP on Mobile WebEx anywhere, anytime on any device Elevated Video Experiences Highly accessible for effective collaboration 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

22 The Complete Meeting Lifecycle Invite attendees Share files Share agenda Discuss goals HD Video support Integration with Meeting Space Avatar support Share notes Share recording Assign follow-ups Share more files Schedule next meeting 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

An Entirely New Way to Collaborate and Share

Attendee Organization Documents Distribution

Lifecycle HD Conferencing Real-time Screen

Recordings and Discussions File Sharing 2012

23 An Entirely New Way to Collaborate and Share from the Cloud 1 PREPARE 2 MEET 3 FOLLOW UP Attendee Organization Documents Distribution Integrated IM and Presence Complete Meeting Lifecycle HD Conferencing Real-time Screen Sharing Mobile Meetings Related Documents Recordings and Discussions File Sharing 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23

devices 720p HD Video Single Identity, administration and Open APIs Integrated IM

24 NOW General Available Introducing Meeting Spaces - a new way to prepare, meet and follow-up Document library and file sharing Two-way video and VoIP on mobile devices 720p HD Video Single Identity, administration and Open APIs Integrated IM and presence 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

Create highly engaging webinars and web events Manage events end-to-end, from invitations to follow-up Qualify, track, and cultivate leads for your sales

Q&A, chat, polling Customized email management Automated registration and lead scoring Flexible integrated audio Supports up to 3,000 event participants* *A

25 Create highly engaging webinars and web events Manage events end-to-end, from invitations to follow-up Qualify, track, and cultivate leads for your sales pipeline Capture attendee information for sales and marketing databases Highly interactive experience PowerPoint and application sharing High-quality video Q&A, chat, polling Customized management Automated registration and lead scoring Flexible integrated audio Supports up to 3,000 event participants* *A maximum of 500 participants can see live presenter video in video-enabled events Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

Provide highly effective, live instruction - to anyone, anywhere Capture and post session recordings for self-paced learning and review Create a dynamic, interactive learning environment Engage

26 Provide highly effective, live instruction - to anyone, anywhere Capture and post session recordings for self-paced learning and review Create a dynamic, interactive learning environment Engage learners and manage participation to maximize information retention 720p High Definition video in the main session Integrated audio Breakout sessions and handson labs Quick response tools Robust testing and reporting features 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

Improve customer experience, decrease time-to-resolution Collect system information and control desktops to resolve issues fast Easily queue and route support requests with an integrated WebACD

27 Improve customer experience, decrease time-to-resolution Collect system information and control desktops to resolve issues fast Easily queue and route support requests with an integrated WebACD system Decrease costs while increasing your support team's productivity High quality two-way video Click-to-Chat Application, web, streaming video and document sharing Integrated PSTN or VoIP audio Network based recording 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27

28 A natural face-to-face video experience with WebEx 720p High-definition video: WebEx Meetings, WebEx Meeting Center, WebEx Training Center 360p High-quality video: WebEx Event Center and WebEx Support Center Two-way video for WebEx Meetings, Meeting Center on ipad, iphone and Android tablets Integrated TelePresence experience with WebEx Meeting Center 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28

Android smartphones and tablets iphone, ipod touch, ipad

Mobile Browsers: Symbian, Windows Mobile Leader in mobile

7+ Million mobile downloads Host, join, start, schedule

content, live annotations Public and private chat

29 Android smartphones and tablets iphone, ipod touch, ipad BlackBerry smartphones Preinstalled on Samsung Omnia Pro 4 Mobile Browsers: Symbian, Windows Mobile Leader in mobile meetings 2.7+ Million mobile downloads Host, join, start, schedule meetings Audio conference (callback or call-in) View shared content, live annotations Public and private chat High-quality, 2-way multipoint video (iphone, ipad, 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29

30 Thank You

Cisco WebEx Getting Started Guide: Cisco WebEx Meetings

Cisco WebEx Getting Started Guide: Cisco WebEx Meetings Contents Introduction... 3 Logging into meeting.gcu.ac.uk... 4 Start a WebEx meeting now!... 6 Meeting essentials... 6 Get ready for your meeting...