Avaya Video Communication

Size: px
Start display at page:

Download "Avaya Video Communication"

Transcription

1 Avaya Video Communication High definition video for individuals and workgroups across the enterprise. Easy to use. Low bandwidth. Choice of end-points and capabilities. Avaya video communication solutions debunk the myth that video services are reserved for large workgroups and executives. These solutions enable you to cost effectively extend the same high definition, low bandwidth, feature rich video collaboration to users across your enterprise. Fully unified with your existing architecture, video-enabled communications work seamlessly across traditional large conference room systems, customer kiosks, web conferencing apps, desktop devices or on a more intimate scale between individual users and their soft clients. Avaya Video Conferencing Solutions enhance personal interactions between the many stakeholders in your business, including work teams, customers and partners. You can easily achieve fast resolution of issues and collaborative team outputs, enabling high productivity gains and customer satisfaction in the enterprise. Video communication removes the long distance barriers of a rapidly growing global business community, providing unrivalled communication for virtual workgroups. Video collaboration helps reduce travel costs both expense and time all with a greener footprint. In fact, according to a recent IDC 1 survey, 23% of respondents indicated that the top reason they find videoconferencing valuable is it increases the effectiveness of meetings. This underscores Avaya video as the next frontier in communications and a viable replacement for in person meetings between employees, clients and customers. Avaya delivers comprehensive and complete solutions, including components, design, implementation and management, giving the enterprise a single point of contact with the flexibility and choice to deploy solutions that address the unique needs of your business. Avaya video communication really is that simple. 1 Source: Worldwide Enterprise Videoconferencing and Telepresence Forecast Jonathan Edwards, IDC, 2009 PRODUCT BRIEF 1

2 Why Avaya? Video is a powerful component of the Avaya Aura platform. Avaya video solutions are built with open standards based SIP, providing multi-vendor interoperability between virtual workgroups within and even outside the enterprise. Fully unified with Ayaya Aura Session Manager, Avaya video solutions integrate with your existing architecture to maximize the functionality of your current applications for lower cost of total ownership while also provisioning more sophisticated deployments. Video can leverage your SIP trunking consolidation, offer connectivity to remote and mobile workers through a Session Border Controller, and even connect you with business partners in other companies. Cost effective, high-definition video can be deployed simply and managed with low bandwidth requirements, helping reduce the need for network upgrades. Avaya Video Communication Solutions consist of a suite of multimedia experiences and collaborative tools accessible to a variety of user types across the enterprise; ranging from more traditional large scale room systems through to individual and personalized end-points. Avaya 1010 and 1020 desktop video systems that provide large screen, HD clarity and office privacy Avaya 1030, 1040 and 1050 systems are designed for the conference or classroom. They utilize dual screens so documents and video content can be seen at the same time. Avaya one-x Communicator provides a software based interface for Click to call/click to Video that works alone or integrated with Microsoft and IBM software. Avaya one-x Agent brings the video experience to call center agents. Avaya Desktop Video Device brings video and all communications together in a rich, unique end user experience Intuitive features (once only associated with voice telephony) such as click to call, on-hold, forward, record and playback enable highly collaborative, synchronized and productive meetings Helping your business be more competitive Flexible, open, SIP based solutions. Avaya delivers open, SIP standards-based, multi-vendor, and evolutionary solutions that interoperate with your existing video systems and provide powerful unified integration with other Avaya applications such as presence federation. Leveraging Avaya Aura application enablement capabilities enables you to integrate your business applications and business process. Scalability lets you easily grow the solution to meet future demand, giving you added investment protection and value. With SIP at the core, and for call control, Avaya Video Conferencing provides access to customization and best in-class developer ecosystems for unlimited innovation, choice and differentiation for your enterprise. Fully unified voice and video network makes using video easy. The Avaya integrated communications platform supports voice and video, enabling simplified deployment, management and monitoring across the enterprise. It provides a standardized dial plan along with common directories, and seamless registration and authentication capabilities. Users simply dial an extension using a phone or soft phone, and the network automatically registers the video endpoints to launch an audio-video call. Users do not need to remember video IP addresses or use multiple devices, whether the video session is an internal strategy call or an external customer call. In addition, intelligent bandwidth management optimizes and prioritizes enterprise video traffic across the network. Low bandwidth requirements compliment network optimization and the architecture choices you have made for your enterprise. Provide cost effective and highly sophisticated video at the desktop. With video at the desktop, and remotely accessible through the use of soft-clients and remote video conferencing units, simple and productive visual collaboration is now available to knowledge workers across the enterprise. Avaya soft phones offer on-demand, peer-to-peer video, establishing video as a powerful tool that employees can leverage for impromptu or scheduled meetings. Desktop video offers rapid deployment at corporate headquarters, regional sites, home offices and almost any other location. Share content as well as video with your peers and partners. 2

3 Positive return on investment. Customers reporting back to Avaya who expected a 12 month return on their investment have seen positive returns between 6 and 9 months with Avaya video, and usage increases upwards of 30% in their first 6 months. Contact center deployments with video kiosk have measured up to 50% reductions in returned merchandise, reduced time to resolve customer issues (minutes versus hours), and overall cost savings of over 25% for their support services. Video for everyone. Providing interactive collaboration across the enterprise to drive highly productive virtual workgroups is fundamental for Avaya. Intuitive telephony features, interoperability and connectivity are keys to the successful extension of video from the core of your communication infrastructure. Contact Center applications. By adding video to existing contact center voice, IVR, and text communication, Avaya video communications help businesses collaborate directly with their clients using interactive and visual communications. Customers can watch an agent demonstrate an installation procedure and ask questions in real-time. Contact center agents can take calls from any source outside the enterprise including video phones, the internet, video kiosks, or cell phones. Video kiosks, for example, empower a customer to escalate a question in a physical branch location to an expert at another site, enabling companies to leverage knowledge workers across many locations. All this while providing faster response and resolution times for the customer with the added benefit of diminished costs for the business. Tailored and Packaged Video Solution Services. Avaya Video Services Solutions is a fully customizable, providing enterprises with the flexibility to tailor a solution that fits their budget, specific needs and even a choice of multi-vendor components. The solution provides truly integrated hardware and services focused on the end-user experience. Avaya also offers Video Services packages for your legacy, High Definition and Telepresence video. All Managed Services can be supported through our global Multimedia Network Operations Centers (MNOCs) 2. Video solutions from Avaya include experienced start-to-finish support from Avaya Global Services: Design, implement, and support the complete solution, including Polycom and TANDBERG/Cisco video endpoints, network components, web-based and custom endpoints Integration services including IP network assessment, optimization, security and business continuity. Managed services components include, pre-configuration/testing of schedule calls, proactive monitoring, universal bridging, business-to-business conferencing, security and help-desk 2 For more information, please see the Avaya Video Services Solutions Service Brief. 3

4 Video makes virtual team work simple and more productive Avaya Video Communication provides high definition, low bandwidth video that is cost-effective for all users across the enterprise. Easy to use and easy to operate, enterprises have unparalleled choice of connectivity and use of sophisticated capabilities according to workgroup or individual preferences. The solution can help you leverage your core communication infrastructure and expand connectivity choices with other systems. Access Point and Capabilities How it Works Why it s Valuable Products Point-to-point desktop video Dial a 4-digit extension using a hard phone or Avaya one-x Communicator and automatically add video to the interaction. Functions such as hold, mute, transfer, and conference work for simultaneous voice and video. Dial by name, not IP address Launch ad hoc video calls from a variety of endpoints or soft clients improving productivity Make regular phone calls more effective with faceto-face interaction. Avaya Aura Communication Manager Avaya one-x Communicator and Avaya one-x Agent Avaya Video Integrator software Solution. New desktop video device that provides a new experience for video collaboration New video device is a drag and drop interface with intuitive user interface Avaya Desktop Video Device Drag and drop contacts into video sessions using the user interface on the Avaya Desktop Video Device improving ease of use Adhoc multi-party video Avaya Aura Conferencing provides 16-party adhoc video conferencing capabilities. 6-way adhoc video conferencing leverages Polycom RMX using H.323. Easily add others to the meeting from a phone call using a hard or soft phone. Voice activated or continuous presence, video enhances your meeting experience Add visual context to ad-hoc or planned conversations or small meetings Leverage Avaya telephony capabilities Avaya Aura Communication Manager Solution Avaya one-x Communicator and Avaya one-x Agent Avaya Video Integrator software Polycom HDX or VSX series endpoints 4

5 Access Point and Capabilities How it Works Why it s Valuable Products Click-to-Video from Microsoft Office Communicator or IBM Lotus Sametime Click on a buddy in your contact list and launch a voice and video call. Leverage presence info to connect with buddies quickly, maximizing Avaya telephony features. Simplify access to video calls Avaya Aura Communication Manager Avaya one-x Communicator and Avaya one-x Agent Solution Avaya Video Integrator software Microsoft Office Communicator client OR IBM Lotus Sametime Connect client Avaya Aura Conferencing (optional) Polycom HDX or VSX series endpoint (optional) Group Video (conference room) Connect small or large groups that are located in dispersed conference rooms. High definition adds to the optimum video experience. Ideal for group meetings; brings the in-person aspect of live meetings to virtual meetings Rely on bandwidth management, class of service, and integrated voice and video network management capabilities from Avaya Avaya Aura Communication Manager Solution Avaya one-x Communicator and Avaya one-x Agent Avaya Video Integrator software Polycom HDX or VSX series endpoints 5

6 Access Point and Capabilities How it Works Why it s Valuable Products Multipoint Conferencing Connect with you team members for your weekly meeting. Participants can join from different locations, using different types of endpoints For scheduled or ad-hoc calls, the video bridge can dial participants or participants can simply conference in Avaya Aura Communication Manager Solution Avaya or Avaya one-x Communicator, one-x Agent, IP Softphone and Avaya Desktop Video Device Avaya Video Integrator software Polycom RMX and MGC series Multipoint Control Units (MCUs) Video for Customer Service Video has become a viable and valuable medium for rich media customer service applications. Providing visual context with speech recognition or streaming live video with service representatives or resident experts enables organizations to serve customers in a more intimate and efficient way. Leading applications involve combining video and speech to help simplify and speed user understanding of self service selections. Organizations can also combine video and voice technology with enterprise CRM data to stream video ads or dynamically offer upgrade incentives and service options. Capabilities How it Works Why it s Valuable Where it is Used Avaya Customer Connections Web Avaya Customer Connections Video Resident expert: enables video kiosks in branch locations to provide immediate, visual access to a live agent, broker or other expert. Provides two-way visual context for agent and customer, such as ability to troubleshoot problems with a consumer product. Offer streaming self help video showing how to use the remote control, connect and program the DVR, online accounts and billing. Web based thin-client with video for dialing into the contact center. Provide faster service and confirmed transactions Drive customer retention and strength of brand Generate incremental revenue through new services Reduce live agent costs by extending expert resources without needing to staff every location Upsell/cross sell opportunities by auto-selection of video content while a transaction is in process Enhanced security: facial recognition while a transaction is in process No infrastructure requirements for end customer Retail locations Branch banks On-line banking Government kiosks Any call center environment Flexible for use within any contact center 6

7 Capabilities How it Works Why it s Valuable Where it is Used Web Controls for one-x Communicator Easy to use Web UI linked into Avaya voice and video infrastructure. Provides customer branded user interface extending enterprise name recognition and presence Flexible for deployment within any contact center IVVR (Interactive Voice & Video Response) One-way video to user provide visual guidance for voice IVR. For instance, when booking a flight, customer can see choices for routes, flight time, seat assignment, and confirm via IVR. Similar scenario when buying event tickets or booking a hotel room. Reduce operating expenses by having fewer operators Enhance customer satisfaction by providing visual context for mobile users Quicker and more accurate transactions Any call center or help desk Travel reservations Banking Makes speech recognition applications more effective by providing a visual guide in addition to verbal. 3G Mobile Calling to Video Contact Center Offer See You/See Me (CUCme) capability for customer service calls. Improve customer satisfaction by offering a live person for support Any call center Blended media communications - escalate from text to 3G video calls. Provide video self help with mobile phone or other services. Increase customer loyalty Achieve differentiated services More immediate and engaging than text/sms or voice notifications Avaya Managed Video Services Provision of video managed services. Worldwide MNOC services. Multimedia network operations center provides solution and technical expertise Concierge and white glove services Enterprises looking to fully maximize use of the solution and deploy sophisticated capabilities Scheduled environments, managed environments 7

8 Avaya Managed Video Service Avaya Managed Video Service helps customers increase user adoption of video technology and maximize their return on investment. Managed video solutions are designed to reduce on site complexity and provide the highest user experience. Avaya offers Video Services packages for your legacy, High Definition and Telepresence video. All Managed Services can be supported through our global Multimedia Network Operations Centers (MNOCs). MNOC hubs are located in Ottawa, Canada; Maidenhead, England; Raleigh, North Carolina; and Bangalore, India. Our service is capable of operating seamlessly with multiple brands and versions of video conference equipment. Call on us to operate, maintain and augment an existing infrastructure; we can provide you with a full solution or just address specific services of an overall solution. Learn More To learn more about Avaya video communication and Avaya Managed Video Services, contact your Avaya Account Manager or Avaya Authorized Partner. Or, visit us online at avaya.com. About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All trademarks identified by, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein. References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, /10 UC avaya.com

Presence and IM: Reduce Distractions and Increase Productivity

Presence and IM: Reduce Distractions and Increase Productivity Presence and IM: Reduce Distractions and Increase Productivity Table of Contents 1. Executive Summary... 1 2. Why Care About Presence and IM... 2 3. Avaya Presence and IM Strategy... 4 4. Avaya Presence

More information

Avaya Aura Scalability and Reliability Overview

Avaya Aura Scalability and Reliability Overview Avaya Aura Scalability and Reliability Overview Deploying SIP Reliably at Scale for Large Corporate Communication Networks Table of Contents Avaya SIP architecture scales to support mobile, fixed and video

More information

Video Conferencing & Skype for Business: Your Need-to-Know Guide

Video Conferencing & Skype for Business: Your Need-to-Know Guide Video Conferencing & Skype for Business: Your Need-to-Know Guide Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant

More information

Clients for Unified Communications

Clients for Unified Communications Mobile Collaboration with Avaya one-x Clients for Unified Communications Avaya one-x clients deliver a softwarebased user experience that lets you easily deploy consistent mobility and communications strategies

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications a unified communications platform that enables on-demand collaboration and customer service faster,

More information

LEVEL 3 SM WEB MEETING

LEVEL 3 SM WEB MEETING LEVEL 3 SM WEB MEETING REAL-TIME, INTUITIVE, ROBUST COLLABORATION AT YOUR FINGERTIPS JANUARY 2017 Today, organizations are finding that rudimentary web conferencing applications are inadequate and frustrating

More information

Mitel MiCollab. Keeping People Connected and Productive Anytime, Anywhere, on Any Device

Mitel MiCollab. Keeping People Connected and Productive Anytime, Anywhere, on Any Device Mitel MiCollab Keeping People Connected and Productive Anytime, Anywhere, on Any Device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications Avaya s core communications platform supporting mid to large enterprises, enabling unified communications,

More information

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device Mitel MiCollab Keeping people connected and productive anytime, anywhere, on any device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.

More information

Avaya Aura. Unified, Real-time Communications. 691 Trade Center Blvd. Chesterfield, MO STL Communications, Inc.

Avaya Aura. Unified, Real-time Communications. 691 Trade Center Blvd. Chesterfield, MO STL Communications, Inc. 691 Trade Center Blvd. Chesterfield, MO 63005 314-205-7100 avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications Avaya s core communications platform

More information

Avaya Aura Contact Center 6.4

Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 is a context-sensitive, collaborative, voice and multichannel customer experience management solution that allows businesses to manage all types

More information

Unified Communication and Collaboration

Unified Communication and Collaboration BSC - Business Solution Center, La Gaude Giovanni Buschi e-business Technical Sales Support (ets) Agenda Topics UC² overview UC² Extended solutions IBM UCC and Cisco UC integrated solutions IBM Sametime

More information

GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing

GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing GIS Hosted VaaS Powered by Avaya Scopia Video Conferencing Hosted Unified Communications Solution The Avaya Scopia platform is a feature rich multi-point video conferencing solution based on industry standards

More information

THE ESSENTIAL GUIDE: SELECTING A CLOUD COMMUNICATIONS PROVIDER

THE ESSENTIAL GUIDE: SELECTING A CLOUD COMMUNICATIONS PROVIDER THE ESSENTIAL GUIDE: SELECTING A CLOUD COMMUNICATIONS PROVIDER Table of contents 3 4 5 15 16 Introduction Choose your path 7 critical considerations 6 Hybrid cloud communications solution 8 Integration

More information

RingCentral Office Premium Edition

RingCentral Office Premium Edition RingCentral Datasheet RingCentral Office Premium Edition RingCentral Office Premium Edition Empower your business to communicate, collaborate, and connect via voice, team messaging and collaboration, audio

More information

A POLYCOM SOLUTION BROCHURE Polycom Open Telepresence Experience

A POLYCOM SOLUTION BROCHURE Polycom Open Telepresence Experience A POLYCOM SOLUTION BROCHURE Polycom Open Telepresence Experience Experience stunning HD quality and lower TCO with bandwidth savings up to 50% using the H.264 High Profile video compression standard. Polycom

More information

Avaya offer for Small and Medium Business. István Kővári

Avaya offer for Small and Medium Business. István Kővári Avaya offer for Small and Medium Business István Kővári A Brief History of the Avaya Evolution 2004 Tenovis aquisition 2009 Nortel aquisition Sipera, Aurix, Conftel, Radvision... 2011 Avaya Inc. All rights

More information

MAKING VIDEO WORK AS-A-SERVICE

MAKING VIDEO WORK AS-A-SERVICE MAKING VIDEO WORK AS-A-SERVICE THE CHALLENGE A Changing Video Environment Video communication has become a vital application in most large businesses and government agencies, increasing collaboration and

More information

Building the Foundation for UC Services to the Education Community. Stefan Karapetkov Emerging Technologies Director, Polycom

Building the Foundation for UC Services to the Education Community. Stefan Karapetkov Emerging Technologies Director, Polycom Building the Foundation for UC Services to the Education Community Stefan Karapetkov Emerging Technologies Director, Polycom Agenda The New Business Environment The New Education Environment The UC Vision

More information

Cisco Start. IT solutions designed to propel your business

Cisco Start. IT solutions designed to propel your business Cisco Start IT solutions designed to propel your business Small and medium-sized businesses (SMBs) typically have very limited resources to invest in new technologies. With every IT investment made, they

More information

TSC (Total Solution Communications Ltd)

TSC (Total Solution Communications Ltd) TSC (Total Solution Communications Ltd) 1 Parkway Drive, Mairangi Bay, North Harbour Phone: 09 477 2888 Fax: 09 477 2889 E-Mail: info@tsc.co.nz Web: www.tsc.co.nz A v aya IP Office Messaging & Call Handling

More information

Introducing IBM Lotus Sametime 7.5 software.

Introducing IBM Lotus Sametime 7.5 software. Real-time collaboration solutions March 2006 Introducing IBM Lotus Sametime 7.5 software. Adam Gartenberg Offering Manager, Real-time and Team Collaboration Page 2 Contents 2 Introduction 3 Enhanced instant

More information

THE AVAYA AURA PLATFORM

THE AVAYA AURA PLATFORM THE AVAYA AURA PLATFORM Bringing the Era of Engagement to today s enterprise The Avaya Aura Platform delivers a different approach to engaged communications, transforming traditional, singlepurpose solutions

More information

Cisco TelePresence for Everyone, Everywhere

Cisco TelePresence for Everyone, Everywhere Cisco TelePresence for Everyone, Everywhere Gianmatteo Manghi Director, Collaboration Solutions Mediterranean Geography eschroed2009 2009 Cisco Systems, Inc. All rights reserved. Cisco Driving Business

More information

Seamless UC: Which User Interface Will You Choose? Allan Sulkin President, TEQConsult Group teqconsult.com

Seamless UC: Which User Interface Will You Choose? Allan Sulkin President, TEQConsult Group teqconsult.com Seamless UC: Which User Interface Will You Choose? Allan Sulkin President, teqconsult.com 1 Introduction Unified Communications (UC) solutions are quickly emerging as necessary tools for enterprises to

More information

Arkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises

Arkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises Arkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises Arkadin is the world s expert at bringing voice to Office 365. We understand

More information

Cisco Meetings audio, video and web conferencing. A better way to meet and collaborate

Cisco Meetings audio, video and web conferencing. A better way to meet and collaborate Cisco Meetings audio, video and web conferencing A better way to meet and collaborate make links Contents Product summary 03 Benefits 04 How would you like to work together? 05 Features 07 WebEx Cloud

More information

Evolving to Pervasive video

Evolving to Pervasive video Collaboration Evolving to Pervasive video George Pilianidis Collaboration Sales Specialist April 23 rd, 2013 2011 Cisco and/or its affiliates. All rights reserved. 1 PC Multiple Devices Documents Rich

More information

Session Initiation Protocol: Making SIP Work in Your Network. Darrell Epps Director, Network Solutions Forsythe Solutions Group, Inc.

Session Initiation Protocol: Making SIP Work in Your Network. Darrell Epps Director, Network Solutions Forsythe Solutions Group, Inc. Session Initiation Protocol: Making SIP Work in Your Network Darrell Epps Director, Network Solutions Forsythe Solutions Group, Inc. 1 What Will Be Covered SIP Basics SIP As a Business Tool SIP Adoption

More information

SIP as an Enabling Technology

SIP as an Enabling Technology SIP as an Enabling Technology SIP and VoIP Fundamentals Mike Taylor - CTO spscom.com 888.777.7280 Strategic Products and Services / 300 Littleton Road / Parsippany, NJ 07054 Agenda What is SIP? Acceptance

More information

Vendor: Cisco. Exam Code: Exam Name: Advanced Collaboration Architecture Sales Engineer. Version: Demo

Vendor: Cisco. Exam Code: Exam Name: Advanced Collaboration Architecture Sales Engineer. Version: Demo Vendor: Cisco Exam Code: 700-039 Exam Name: Advanced Collaboration Architecture Sales Engineer Version: Demo QUESTION 1 Which three statements are reasons why customers consider Cisco as their collaboration

More information

How Cisco IT Introduced Cisco Jabber

How Cisco IT Introduced Cisco Jabber Cisco IT Case Study May 2013 Cisco Jabber Client Deployment How Cisco IT Introduced Cisco Jabber Careful release planning and management promote successful adoption of unified communications clients. Background

More information

Vendor: Cisco. Exam Code: Exam Name: Cisco Sales Expert. Version: Demo

Vendor: Cisco. Exam Code: Exam Name: Cisco Sales Expert. Version: Demo Vendor: Cisco Exam Code: 646-206 Exam Name: Cisco Sales Expert Version: Demo QUESTION 1 What are three current business factors that are influencing customer decisions in making technology investments?

More information

Enabling Team Collaboration

Enabling Team Collaboration Enabling Team Collaboration Jonathan Stern Perry Rosenboom Senior Technical Specialist 2007 IBM Corporation Enterprises need to adapt to a globally connected world Organizations rely on small, agile, multi-disciplinary

More information

Cisco Unified Videoconferencing Manager 5.7

Cisco Unified Videoconferencing Manager 5.7 . Data Sheet Cisco Unified Videoconferencing Manager 5.7 A Comprehensive Management Suite for Cisco Unified Videoconferencing Solutions Product Overview Cisco Unified Communications solutions enable collaboration

More information

Dialogic Cloud Centrex

Dialogic Cloud Centrex Dialogic Cloud Centrex Cloud-based, feature-rich integrated VoIP solution for business and residential customers Dialogic Cloud Centrex is a carrier-class solution that enables service providers to offer

More information

The office for the anywhere worker!!! Your LCB SOFTPHONE: A powerful new take on the all-in-one for a more immersive experience.

The office for the anywhere worker!!! Your LCB SOFTPHONE: A powerful new take on the all-in-one for a more immersive experience. The office for the anywhere worker!!! Your LCB SOFTPHONE: A powerful new take on the all-in-one for a more immersive experience. LCB SOFTPHONE FOR SALESFORCE Combine real-time communications and tracking

More information

Release Notes Polycom Visual Communications Wave 2 Release

Release Notes Polycom Visual Communications Wave 2 Release Release Notes Polycom Visual Communications Wave 2 Release Topics Introduction... 2 What s New in This Polycom Visual Communications Release... 2 Polycom Conferencing for Microsoft Outlook /Polycom Conferencing

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in the industry,

More information

HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE

HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE Table of contents 3 How a UCaaS platform empowers your mobile workforce with a phone system and much more 4 6 11 A cloud phone

More information

Dialogic PowerVille CC Cloud Centrex

Dialogic PowerVille CC Cloud Centrex Dialogic PowerVille CC Cloud Centrex Cloud-based Feature-rich Integrated VoIP Solution for Business and Residential Customers Dialogic s PowerVille Cloud Centrex is a carrier-class solution that enables

More information

Business Value Session

Business Value Session Business Value Session Find, Reach, Collaborate: Driving Productivity & Innovation Through Unified Communications and Collaboration Stephen Ng Product Manager, IBM Software Group, GCG The problem with

More information

Corporate Overview. Our Vision Enrich Nigerian lives with innovative solutions in partnership with world class organizations.

Corporate Overview. Our Vision Enrich Nigerian lives with innovative solutions in partnership with world class organizations. COMPANY PROFILE Corporate Overview Simba Infrastructure is a leading provider of Business-to-Business technology infrastructure solutions, in Nigeria, and an Avaya exclusive Business Partner. We are the

More information

The more intuitive way to work.

The more intuitive way to work. 5 reasons more companies choose Webex The more intuitive way to work. Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location across time zones

More information

Collaborative Conferencing

Collaborative Conferencing CHAPTER 8 Revised: March 30, 2012, When there are three or more participants involved in a call, the call becomes a conference. In collaborative conferencing, the audio, video and content from some or

More information

Keeping people and teams connected and productive anytime, anywhere, on any device.

Keeping people and teams connected and productive anytime, anywhere, on any device. Unified Communications with Mitel MiCollab Keeping people and teams connected and productive anytime, anywhere, on any device. www.ipromedia.us MiCollab ensures effective real-time communications, which

More information

IBM Lotus Sametime and Unified Communications and Collaboration. Strategy and Technical Roadmap

IBM Lotus Sametime and Unified Communications and Collaboration. Strategy and Technical Roadmap IBM Lotus Sametime and Unified Communications and Collaboration Strategy and Technical Roadmap stephen_londergan@us.ibm.com March 2007 A new reason to look at Lotus Sametime 2006: the year of Lotus Sametime.

More information

CounterPath Bria Stretto Solution. Solution Brief.

CounterPath Bria Stretto Solution. Solution Brief. Solution Brief Introduction Bria Stretto TM is CounterPath s off-the-shelf softphone solution for enterprise customers, to complement the enterprise s existing VoIP service. Bria Stretto combines CounterPath

More information

Building toward a unified communications strategy

Building toward a unified communications strategy White Paper Building toward a unified communications strategy Bridge the gap with Adobe Acrobat Connect Pro Table of contents 1 The promise of unified communications 2 Finding the core value 3 Building

More information

Cisco Unified Presence 8.0

Cisco Unified Presence 8.0 Cisco Unified Presence 8.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.

More information

TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS

TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS TRANSFORMING THE CUSTOMER EXPERIENCE FROM CUSTOMER CARE TO CONTINUOUS CONVERSATIONS OpenTouch CUSTOMER SERVICE Brendan Meegan Customer solution Architect 30% OF SOCIAL MEDIA USERS PREFER USING SOCIAL CHANNEL

More information

Simplify IP Telephony with System i. IBM System i IP Telephony

Simplify IP Telephony with System i. IBM System i IP Telephony Simplify IP Telephony with System i IBM System i IP Telephony Highlights Deploy a complete IP telephony suite on one easy-to-manage system, or even part of a system, shared with other applications Integrate

More information

Business Cloud Services

Business Cloud Services Business Cloud Services Unified Communications in the Cloud Flexible. Economical. Powerful. UNIVERGE BLUE Business Cloud Services by NEC delivers enterprise-grade Voice, Mobility, Messaging, Presence,

More information

Cisco DX Series: Empower Your Organization with an Integrated Collaboration Experience

Cisco DX Series: Empower Your Organization with an Integrated Collaboration Experience Solution Overview Cisco DX Series: Empower Your Organization with an Integrated Collaboration Experience What You Will Learn The benefits of collaboration are widely acknowledged. Yet organizations have

More information

Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple. Frank Altenburg, IBM

Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple. Frank Altenburg, IBM Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple Frank Altenburg, IBM Agenda Voice and Video an effective way to do business! Sametime Softphone Computer is your phone! Sametime Voice

More information

TREND REPORT. Hosted VoIP: What IT Decision-Makers Really Think

TREND REPORT. Hosted VoIP: What IT Decision-Makers Really Think TREND REPORT Hosted VoIP: What IT Decision-Makers Really Think TABLE OF CONTENTS Introduction 3 What IT Pros Think of Hosted VoIP Today CH. 1 4 And What They Expect Tomorrow Exploring the Biggest Drivers,

More information

Number: Passing Score: 825 Time Limit: 120 min File Version: Vendor: Cisco. Exam Code:

Number: Passing Score: 825 Time Limit: 120 min File Version: Vendor: Cisco. Exam Code: 700-104 Number: 000-000 Passing Score: 825 Time Limit: 120 min File Version: 130705 http://www.gratisexam.com/ Vendor: Cisco Exam Code: 700-104 Exam Name: Business Edition 6000 for Account Managers (BE6KAM)

More information

C Cisco and/or its affiliates. All rights reserved. 1

C Cisco and/or its affiliates. All rights reserved. 1 C97-692639-00 2011 Cisco and/or its affiliates. All rights reserved. 1 What is Collaboration What did it used to mean? What does it mean now? Simple ways to use Collaboration BE6000 overview Q&A C97-692639-00

More information

Cisco Digital Media System: Simply Compelling Communications

Cisco Digital Media System: Simply Compelling Communications Cisco Digital Media System: Simply Compelling Communications Executive Summary The Cisco Digital Media System enables organizations to use high-quality digital media to easily connect customers, employees,

More information

BT One Source for Polycom Immersive Solutions. Transforming the way you meet

BT One Source for Polycom Immersive Solutions. Transforming the way you meet BT One Source for Polycom Immersive Solutions Transforming the way you meet In today s global economy, connecting with the right people at the right time is paramount. Navigating today s business conditions

More information

The Vidyo Conferencing Portfolio. Everything you need for HD video conferencing with incredible quality, reach and savings

The Vidyo Conferencing Portfolio. Everything you need for HD video conferencing with incredible quality, reach and savings The Vidyo Conferencing Portfolio Everything you need for HD video conferencing with incredible quality, reach and savings The Vidyo difference Vidyo is the leader in personal telepresence. We unlock the

More information

2S00012W -Selling the Avaya IP Office Platform Overview. Selling the Avaya IP Office Platform Overview. October, S00012W

2S00012W -Selling the Avaya IP Office Platform Overview. Selling the Avaya IP Office Platform Overview. October, S00012W 1 2S00012W Selling the Avaya IP Office Platform Overview October, 2014 Welcome to Avaya IP Office Overview. To help you extract the most value for your customers via IP Office s deployment options and

More information

MITEL. Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM

MITEL. Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM MITEL Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM What is Your Communications Strategy? Uncovering new sales opportunities in a highly competitive market requires a communications plan.

More information

Cisco Unified Customer Voice Portal 9.0

Cisco Unified Customer Voice Portal 9.0 Data Sheet Cisco Unified Customer Voice Portal 9.0 Product Overview Cisco Unified Customer Voice Portal (Unified CVP) is an award-winning product that provides IP-based selfservice and call routing. It

More information

PRODUCT BROCHURE. Polycom RealPresence Immersive Studio Flex. The world s best immersive experience tailored to your space and budget

PRODUCT BROCHURE. Polycom RealPresence Immersive Studio Flex. The world s best immersive experience tailored to your space and budget PRODUCT BROCHURE Polycom RealPresence Immersive Studio Flex The world s best immersive experience tailored to your space and budget When investing in immersive solutions, you are looking for the best.

More information

MITEL Communications Platform

MITEL Communications Platform 821_3334-5000-Communnications-Platform-BRO.qxd:Layout 1 1/19/09 12:16 PM MITEL 5000 Communications Platform Page 3 821_3334-5000-Communnications-Platform-BRO.qxd:Layout 1 Today s 1/19/09 12:16 PM Page

More information

Polycom Visual Communication Solutions

Polycom Visual Communication Solutions Polycom Visual Communication Solutions Polycom Moscow zakaz@polycom-moscow.ru T +7 95-924-25-25 www.polycom-moscow.ru The Polycom VC2 vision transforms traditional video conferencing into visual communication

More information

Level 1 Technical. Microsoft Lync Basics. Contents

Level 1 Technical. Microsoft Lync Basics. Contents Level 1 Technical Microsoft Lync Basics Contents 1 Glossary... 2 2 Introduction... 3 3 Integration... 4 4 Architecture... 6 Lync Server Editions... 6 Lync Server Roles... 6 Server Pools... 6 Front End

More information

Cisco TelePresence Exchange System

Cisco TelePresence Exchange System Data Sheet Cisco TelePresence Exchange System Product Overview The Cisco TelePresence Exchange System is an integrated telepresence and video service-creation platform that can help service providers and

More information

Polycom Visual Communication Solutions

Polycom Visual Communication Solutions Polycom Visual Communication Solutions Polycom transforms traditional video conferencing into visual communication The Polycom Open Collaboration Network provides open and interoperable collaboration solutions

More information

Polycom Solutions For Microsoft Unified Communications Sandro Piccoli Technical Product Manager Roberto Vicenzi Direzione Servizi

Polycom Solutions For Microsoft Unified Communications Sandro Piccoli Technical Product Manager Roberto Vicenzi Direzione Servizi Polycom Solutions For Microsoft Unified Communications Sandro Piccoli Technical Product Manager Roberto Vicenzi Direzione Servizi 1 Why Microsoft? Most of the world s enterprise desktop runs on Microsoft

More information

IP Office Demo. Myles Leiker evisit Engineer. IP Office Overview 2013"

IP Office Demo. Myles Leiker evisit Engineer. IP Office Overview 2013 IP Office Demo Myles Leiker evisit Engineer IP Office Overview 2013 The AT&T and Avaya Joint Value The Power of Two Collaboration Innovation Proven Alliance Integrated Solutions Global industry leader

More information

The SL1100. Smart Communication for Small Businesses. Energy Saving Product. Green

The SL1100. Smart Communication for Small Businesses.   Energy Saving Product. Green The SL1100 Smart Communication for Small Businesses www.necsl1100.com Green Office Energy Saving Product Contents 3 Introduction: Why choose the SL1100? 4 The SL1100 Handsets: Features at your fingertips

More information

MiCloud Connect. Services Overview

MiCloud Connect. Services Overview MiCloud Connect Services Overview Your Complete Business Communications Solution in the Cloud Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured communications and collaboration solution

More information

Service Offering Overview

Service Offering Overview Service Offering Overview The Value of ZCare To continue building our own brand of being a unique value added distributor to our partners To fill the gaps in the marketplace for service delivery To make

More information

Feature Seat and Device Summary

Feature Seat and Device Summary CLOUD VOICE COMPREHENSIVE, ENTERPRISE-GRADE COMMUNICATION Feature Seat and Device Summary Customized Cloud Communication Services Cloud gives companies the benefits of a cloud service such as simplified

More information

The single-server solution that evolves with your business

The single-server solution that evolves with your business Alcatel-Lucent Business integrated Communication Solutions BiCS The single-server solution that evolves with your business Large enterprise communications on a mid-sized budget One of your objectives is

More information

CDW LLC 200 North Milwaukee Avenue, Vernon Hills, IL

CDW LLC 200 North Milwaukee Avenue, Vernon Hills, IL Coordinating Conferencing and Collaboration Vital unified communications capabilities offer a solid foundation for an integrated view of the collaborative environment. To make the most of the opportunities

More information

Solutions Overview. Nortel Networks. Preside. Next-Generation Management Solutions

Solutions Overview. Nortel Networks. Preside. Next-Generation Management Solutions Solutions Overview Nortel Networks Next-Generation Management Solutions Giving Service Providers a View to the Future Today A place where you can......rapidly create new services...attract new customers...discover

More information

Get your business Skype d up. Lessons learned from Skype for Business adoption

Get your business Skype d up. Lessons learned from Skype for Business adoption Get your business Skype d up Lessons learned from Skype for Business adoption On the rise with Skype for Business Recent figures from Microsoft found that 90% of Fortune 500 companies and over 100 million

More information

Welcome to the Future Cisco TelePresence for Everyone, Everywhere

Welcome to the Future Cisco TelePresence for Everyone, Everywhere Welcome to the Future Cisco TelePresence for Everyone, Everywhere Portfolio, Interoperability, and Architecture Cisco Tech Days - Fall 2010 Cherif Gress Vision Endpoints Infrastructure Services Interoperability

More information

Avaya Communication Manager

Avaya Communication Manager IP Telephony Contact Centers Mobility Services PRODUCT BRIEF Avaya Communication Manager Enabling Intelligent, Highly Available and Open Communications Across Your Enterprise Business Communications Applications

More information

Cisco Spark Flex Plan

Cisco Spark Flex Plan Cisco Spark Flex Plan Simplify your transition to cloud-based collaboration services Today s office is diverse and fast-paced, and isn t constrained by geography. However, it s still as important as ever

More information

Reaping the Benefits of Managed Services

Reaping the Benefits of Managed Services Figure 1. Converged Network with Managed Services These services complement each other when bundled together. For example, an IP VPN service makes managing an IP voice network simpler and more effective

More information

The Common Microsoft Communications Silos Offering

The Common Microsoft Communications Silos Offering The Common Microsoft Communications Silos Offering Instant Messaging (IM) Voice Mail Video Conferencing Telephony Web Conferencing E-mail and Calendaring Audio Conferencing Authentication Administration

More information

Product Overview. Benefits CHAPTER

Product Overview. Benefits CHAPTER CHAPTER 1 Revised July 3, 2012 The Cisco TelePresence Exchange System is an integrated video service-creation platform that enables service providers and strategic partners to offer secure cloud-based

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

Solve the multiple dilemmas of UC management

Solve the multiple dilemmas of UC management White Paper Solve the multiple dilemmas of UC management Focus on: Multiple technologies and multiple vendors Dilemma, conundrum, difficult or just a perplexing situation! Call it what you will; juggling

More information

MITEL ANYWARE COMMUNICATIONS IN THE CLOUD

MITEL ANYWARE COMMUNICATIONS IN THE CLOUD BROCHURE MITEL ANYWARE COMMUNICATIONS IN THE CLOUD MITEL ANYWARE IS A CLOUD-BASED COMMUNICATIONS SERVICE THAT DELIVERS EVERYTHING A BUSINESS NEEDS TO EMPOWER OFFICE-BASED AND MOBILE WORKERS WITH A COMPETITIVE

More information

Cisco WebEx Cloud Connected Audio

Cisco WebEx Cloud Connected Audio Cisco WebEx Connected Audio What if you could provide employees, partners, and vendors with a better, more consistent web conferencing experience that actually helped reduce costs? Our integrated audio

More information

5 Best Practices for Transitioning from Legacy Voice to VoIP and UC&C

5 Best Practices for Transitioning from Legacy Voice to VoIP and UC&C WHITE PAR 5 Best Practices for Transitioning from Legacy Voice to VoIP and UC&C 1 WHITE PAR from Legacy Voice to VoIP and UC&C Voice communications are undergoing a profound shift, with many organizations

More information

UNIFIED COMMUNICATION AND COLLABORATION An Ideal Unified Communication

UNIFIED COMMUNICATION AND COLLABORATION An Ideal Unified Communication UNIFIED COMMUNICATION AND COLLABORATION An Ideal IP@Core Unified Communication Unified Communications and Collaboration Unified Communication enables the users to communicate to other users of the system

More information

CONFERENCING: THE PATH FORWARD. Mike Wasserburger

CONFERENCING: THE PATH FORWARD. Mike Wasserburger CONFERENCING: THE PATH FORWARD Mike Wasserburger Thank you Sponsors! Global Sponsors Gold Sponsors Silver Sponsors Join the Conversation @Avaya #AvayaATF Complete your survey at the end of the session

More information

Accelerate Your Enterprise Private Cloud Initiative

Accelerate Your Enterprise Private Cloud Initiative Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service

More information

HOW TO ENABLE AFFORDABLE ENTERPRISE VIDEO FOR EVERYONE

HOW TO ENABLE AFFORDABLE ENTERPRISE VIDEO FOR EVERYONE HOW TO ENABLE AFFORDABLE ENTERPRISE VIDEO FOR EVERYONE John Antanaitis VP Product & Solutions Marketing Jonathan Nikols VP Professional and Managed Services Polycom, Inc. All rights reserved. Agenda The

More information

Unified Conferencing: Why Unified Conferencing? What is it? What are the benefits?

Unified Conferencing: Why Unified Conferencing? What is it? What are the benefits? Unified Conferencing: Why Unified Conferencing? What is it? What are the benefits? How to implement it. Technical White Paper Document Overview This document provides an overview of the issues, capabilities

More information

DRIVING BUSINESS PROCESS CONTINUITY. Alcatel OmniTouch Unified Communication

DRIVING BUSINESS PROCESS CONTINUITY. Alcatel OmniTouch Unified Communication DRIVING BUSINESS PROCESS CONTINUITY Alcatel OmniTouch Unified Communication TURNING INFORMATION INTO KNOWLEDGE AND KNOWLEDGE INTO EFFECTIVE ACTION FFor your business to thrive, we help you overcome two

More information

Mitel NuPoint Unified Messaging Release 3.0

Mitel NuPoint Unified Messaging Release 3.0 Mitel NuPoint Unified Messaging Release 3.0 Mitel NuPoint Unified Messaging Mitel NuPoint Unified Messaging (UM) Value Proposition Product family overview What s new in NuPoint UM release 3.0 How NuPoint

More information

Cisco Exam Questions & Answers

Cisco Exam Questions & Answers Cisco 700-101 Exam Questions & Answers Number: 700-101 Passing Score: 825 Time Limit: 120 min File Version: 31.4 http://www.gratisexam.com/ Cisco 700-101 Exam Questions & Answers Exam Name: Business Edition

More information

White Paper. RingCentral. Professional Services Implementation & Onboarding Methodology

White Paper. RingCentral. Professional Services Implementation & Onboarding Methodology White Paper RingCentral Professional Services Implementation & Onboarding Methodology RingCentral Professional Services Implementation & Onboarding Methodology Any technology transition can be challenging;

More information