Polycom RealPresence Media Manager

Transcription

1 RELEASE NOTES Software February Rev C1 Polycom RealPresence Media Manager

2 About these Release Notes The newest release of Polycom RealPresence Media Manager software, version , is an improved version of the software that now supports the Polycom RealPresence RSS 4000 version 8.5 appliance. This new release also contains many fixes for issues in the previous release. These release notes contain the following sections: Software Version History RealPresence Media Manager Software Support for the RealPresence RSS 4000 version 8.5 appliance Updating Your RealPresence Media Manager Software to Version Fixes in RealPresence Media Manager Software Known Issues in RealPresence Media Manager Software Software Version History Table 1: Software Version History Version Release Date Features RealPresence Media Manager October 2012 New features, issue fixes December 2012 Issue fixes February 2013 Support for Polycom RealPresence RSS 4000 version 8.5, new features and issue fixes

3 RealPresence Media Manager Version and RealPresence Media Editor Version Release Notes Polycom RealPresence Media Manager Version software is a maintenance release recommended for all installations of Polycom RealPresence Media Manager software. RealPresence Media Manager Software Support for the Polycom RealPresence RSS 4000 Version 8.5 Appliance With version , RealPresence Media Manager software now supports version 8.5 (and later) of the RealPresence RSS 4000 appliance for live H.264 streaming from the RealPresence RSS 4000 appliance s native streaming proxy, including transcoding for mobile devices. This new version also supports external deployments of RealPresence RSS supported streaming servers, including Wowza Media Server, IIS Media Services, and Windows Media Services. With the Mobility Transcoding feature enabled, RealPresence Media Manager software now supports transcoding RealPresence RSS archive calls using Mobility Transcoding, making them viewable on RealPresence Media Manager supported mobile devices. Additionally, RealPresence Media Manager has improved consistency for starting and stopping RealPresence RSS 4000 appliance calls. RealPresence Media Manager Software Requirements and Interoperability The RealPresence Media Manager software requirements have not changed from version For software requirements and compatibility, see the Polycom RealPresence Media Manager Administrators Guide. Updating Your RealPresence Media Manager Software to Version All RealPresence Media Manager software implementations must be upgraded by authorized Polycom personel or authorized Polycom Global Services (PGS) agents. Upgrade software is not available on the Polycom public support site.

4 This update release can only be installed on systems already running RealPresence Media Manager software versions 6.0 and later. For instructions on how to update your RealPresence Media Manager software to version , refer to the Readme file included with the software download. Fixes in RealPresence Media Manager Software Table 2: List of Fixes in RealPresence Media Manager Software Issue ID Fix Description Watch Folder and Mobility Transcoding Fixes When transcoding using watch folders, the system will no longer log an error when trying to download the original, and removed, file during transcoding. This fix applies to implementations that transcode the file from the same server where the original file is located. When transcoding with the mobility feature, you no longer need to enter Polycom Media Services Agent (MSA) credentials in the Server Profile Reports Copy Job Fix The missing field in the Reporting Database which caused the CopyAllReportingData SQL Agent job to fail has been corrected Portal: Embedded Player Live Sync Issue Fix Portal: Legacy Moderated Q&A Fix Portal: Missing Date in Category View Fix The embedded video player in the portal now supports live event slide-sync, for example, when streaming live presentations from a RealPresence Capture Station appliance. Questions posted from the legacy SL3 skin using Moderated Q&A now appear in RealPresence Media Manager. The date now appears on content you access from portal categories using direct links Portal: SSO Routing Fix When logging in to RealPresence Media Manager portals using SSO authentication, you will be correctly redirected to the portal home page, instead of the login page Portal: Mismatched Protocol on Share Link Fix Portal: Single Session Error Fix When using the Share Link feature in a RealPresence Media Manager portal, the protocol in the URL will now match the protocol of the portal. For example, if the shared link is HTTPS in the URL, it will be HTTPS when routed to the portal. When logging in to a portal with Single User Session enabled, the portal will no longer crash.

5 RealPresence Media Manager Version and RealPresence Media Editor Version Release Notes Issue ID Fix Description Downloading RSS Archives Repeatedly Fix New Bitrates for Updated Presentation Fix Setting Correct RSS Event Status Code if Error Fix File Transfer Firewall Issue Fix, including Lync Uploads New RSS External Server and H264 Support New Sentinel HASP Runtime Installer for Windows Server Signed with Polycom Certificate New Localization and Internalization Files RealPresence Media Manager software will no longer repeatedly download RSS archives to the media server and cause a network error when it finds new bitrates that were not available after the initial ingestion of the archive. You can now republish a presentation with new bitrates added and the RealPresence Media Manager software will import the presentation correctly. When RealPresence Media Manager software had an issue stopping an RSS call, the proper status for the event was not being recorded. In the event of an error stopping a call, the proper status will now be recorded. File transfers will now work over firewalled connections using network address translation (NAT) of IP addresses. The Polycom Media Services Agent Import Service feature required duplex connections for file transfers, which was not possible to establish over a firewalled connection. RealPresence Media Manager software now supports RealPresence RSS using external servers and content using the H264 codec. RealPresence Media Manager software uses a new Sentinel HASP Runtime installer for installations on Microsoft Windows Server All installation files are now digitally signed with a Polycom certificate. Localization has been added to the new features in version

6 Known Issues Known Issues in Polycom RealPresence Media Manager Software The following known issues persist in RealPresence Media Manager software: You may see a HASP Error message during installation. You can ignore this error message. You may experience a licensing issue during installation. Verify that the Sentinel Local License Manager service is running. In RealPresence Media Manager software, the Stop button for RSS events will not work for RSS calls started from outside of the RealPresence Media Manager software. Updating an RSS Content Source Profile can cause the Live Publishing Point Template to appear blank in the database, preventing your system from starting calls correctly. Open the RSS Content Source Profile again and reselect the Live Streaming Server. To reselect the Live Streaming Server, select a different server and then reselect the Live Streaming Server, or turn off Live Support and turn it on again.

7 RealPresence Media Manager Version and RealPresence Media Editor Version Release Notes Trademarks 2013, Polycom, Inc. All rights reserved. POLYCOM, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document. Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages. Customer Feedback We are striving to improve the quality of our documentation and we appreciate your feedback. your opinions and comments to Visit Polycom Voice Support for software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

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