Control-M and Payment Card Industry Data Security Standard (PCI DSS)
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1 Control-M and Payment Card Industry Data Security Standard (PCI DSS) White paper PAGE 1 OF 16 Copyright BMC Software, Inc. 2016
2 Contents Introduction...3 The Need...3 PCI DSS Related to Control-M...4 Control-M PCI DSS Compliance...5 Requirement 1: Install and Maintain a Firewall Configuration to Protect Cardholder Data... 5 Requirement 2: Do Not Use Vendor-Supplied Defaults for System Passwords and Other Security Parameters... 5 Requirement 3: Protect Stored Cardholder Data... 6 Requirement 4: Encrypt Transmission of Cardholder Data Across Open, Public Networks... 9 Requirement 7: Restrict Access to Cardholder Data by Business Need to Know Requirement 8: Assign a Unique ID to Each Person with Computer Access Requirement 10: Track and Monitor All Access to Network Resources and Cardholder Data Requirement 11: Regularly Test Security Systems and Processes Summary Where to get the latest product information PAGE 2 OF 16 Copyright BMC Software, Inc. 2016
3 Introduction The Payment Card Industry Data Security Standard Requirements and Security Assessment Procedures, Version 2.0 dated October 2010 describes PCI DSS as follows: The Payment Card Industry (PCI) Data Security Standard (DSS) was developed to encourage and enhance cardholder data security and facilitate the broad adoption of consistent data security measures globally. PCI DSS provides a baseline of technical and operational requirements designed to protect cardholder data. PCI DSS applies to all entities involved in payment card processing including merchants, processors, acquirers, issuers, and service providers, as well as all other entities that store, process or transmit cardholder data. PCI DSS comprises a minimum set of requirements for protecting cardholder data, and may be enhanced by additional controls and practices to further mitigate risks. It goes on to say: The PCI DSS security requirements apply to all system components. In the context of PCI DSS, system components are defined as any network component, server, or application that is included in or connected to the cardholder data environment. Applications include all purchased and custom applications, including internal and external (for example, Internet) applications. The Need For organizations that use Control-M as their Workload Automation solution today or for prospective companies that are considering modernizing their IT infrastructure and migrating to Control-M as part of that process, the very broad and general statement about applications raises a question about the need for PCI DSS compliance. In its role of managing production workload, Control-M runs programs, scripts and applications that may process payment and personal data. Since Control-M has to be given the authority to use powerful credentials to run these payment applications, it is reasonable to scrutinize its security setup and administration. For example, a payment application executes as a superuser (or some similar powerful account) to manipulate card stripe data. When Control-M submits the batch jobs for this application that superuser User ID must be coded as the Run As value in the job definition. In order to comply with PCI DSS, it is necessary to ensure that the ability to run jobs with the superuser credentials is both controlled, as well as audited. If such controls are missing, it is possible that either maliciously or accidentally jobs can be run, which access and expose payment data. PAGE 3 OF 16 Copyright BMC Software, Inc. 2016
4 PCI DSS Related to Control-M The PCI DSS requirements are divided into the categories listed in the table below. The remainder of this document describes how Control-M addresses each of the requirements that apply to a Workload Automation solution. Category Requirement Relevant Build and Maintain a Secure Network Requirement 1: Install and maintain a firewall configuration to protect cardholder data Requirement 2: Do not use vendor-supplied defaults for system passwords and other security parameters Yes Yes Protect Cardholder Data Requirement 3: Protect stored cardholder data Yes Maintain a Vulnerability Management Program Implement Strong Access Control Measures Regularly Monitor Test Networks Maintain an Information Security Policy Requirement 4: Encrypt transmission of cardholder data across open, public networks Requirement 5: Use and regularly update anti-virus software or programs Requirement 6: Develop and maintain secure systems and applications Requirement 7: Restrict access to cardholder data by business need to know Requirement 8: Assign a unique ID to each person with computer access Requirement 9: Restrict physical access to cardholder data Requirement 10: Track and monitor all access to network resources and cardholder data Requirement 11: Regularly test security systems and processes Requirement 12: Maintain a policy that addresses information for all personnel Yes No No Yes Yes No Yes Yes No PAGE 4 OF 16 Copyright BMC Software, Inc. 2016
5 Control-M PCI DSS Compliance Requirement 1: Install and Maintain a Firewall Configuration to Protect Cardholder Data Control-M architecture is extremely flexible and can be configured to accommodate large organizations with complex network topologies as well as service providers with multi-tenancy requirements. Many Control-M components communicate using TCP ports. All of these port values are configurable to ensure that Control-M can be adapted into any network and firewall topology. During installation, port values can be selected and specified. Subsequently, port specifications can be modified as required using the graphical Control- M/Configuration Manager administration console. Inter-process communication among components of the Enterprise Manager uses CORBA. Options are provided to use bi-directional communication over pre-defined ports to ensure that static firewall configuration requirements can be observed without needing to open unnecessary ports. Additional capabilities such as support for SSL and Passive mode FTP are described in later sections but also relate to the flexibility offered by Control-M to help simplify firewall configurations. Requirement 2: Do Not Use Vendor-Supplied Defaults for System Passwords and Other Security Parameters Control-M fully complies with this requirement. PAGE 5 OF 16 Copyright BMC Software, Inc. 2016
6 Passwords No pre-defined or default passwords are used and during installation, the user is prompted to supply passwords for the Database Owner, which is the product administrator and the Database Administrator if the embedded database server is used. This approach ensures that a new password, known only to the installer, is used. After installation, utilities such as ctmpasswd and emcryptocli are provided to enable changes to administrator IDs on a regular basis. Ports As with passwords, port information is collected during installation and can be modified at any time. Even well-known protocols such as ftp or sftp (SSH File Transfer) can be configured to use ports other than the well known ports. This configuration can be done on a connection by connection basis. If the end points of a transfer are internal to he secured environment, the standard well known ports can be used. When connecting outside the secured environment, different ports, in any combination, can be chosen if desired. Secure Sockets Layer (SSL) The major tiers in the Control-M architecture are Control-M/Enterprise Manager, End-user client tools, Control-M/Server, Control-M/Agent and Agentless hosts. All communication among these components can use SSL. As discussed with Ports above, there may be components that reside in secure network segments and SSL may be unnecessary while others reside in exposed environments. Product administrators can choose where SSL is used. Requirement 3: Protect Stored Cardholder Data BMC Control-M fully complies with this requirement. PAGE 6 OF 16 Copyright BMC Software, Inc. 2016
7 Although Control-M does not access application data as part of its own functions and capabilities, jobs run and managed by Control-M certainly can access and manipulate this data. The access controls that ensure only authorized users access this sensitive data, rely on each entry point into the system to properly authenticate users. BMC Control-M provides extensive authentication and authorization mechanisms that enable organizations to very tightly control access to powerful IDs. Granular permissions allow authorization to be granted to very specific functions thus ensuring that sensitive access is granted only when need to perform actions mandatory for the business. Authentication User IDs can be defined internally within Control-M or externally in an LDAP Directory (including Active Directory). When managed internally, a complete range of options to maintain strong passwords is available including: Password history prevents reuse of the same passwords over and over Minimum and maximum password lengths strike a balance between complexity and memorization Password construction rules eliminate common words Mandatory password change frequency that forces users to change passwords on a regular basis Maximum Password Attempts locks accounts in the event of an intrusion attempt PAGE 7 OF 16 Copyright BMC Software, Inc. 2016
8 Active Directory or an LDAP directory can be used for external authentication. This promotes common passwords, enables centralized user administration and leverages enterprise-wide password management for the workload automation environment. It is also possible to largely eliminate user management within Control-M by using external authentication as discussed in the following section. Authorization Control-M authorizations allow full control over all product functions. Most significant from a PCI perspective, Control-M authorizations control the UserID (Run As) that can be specified for a job. Let s assume there is one specific table in a specific database where payment information is stored. The only UserID that is authorized to perform this function is PCDataOwner and the few applications that manipulate this data must run as this specific user (Run As=PCDataOwner in a Control-M job definition). Control-M authorizations can specify that the only users that can build or modify a job and run it with Run As Users of PCDataUser are members of group PCDataAdmins. In addition, Control-M authorization defines which jobs a user can see in Active Jobs and which actions can be taken against those jobs, which job definitions a user can create or modify, which predecessor/successor relationships can be manipulated, which abstract resources can be defined or modified and even which configuration options can be changed. It is also possible to use the Authorizations mechanism to achieve external user management so that users do not have to be defined in Control-M at all. This is particularly attractive if a company has a large or dynamic organization with a significant amount of staff changes. Once roles are defined via the authorizations described above, each group role can be mapped to one or more LDAP or Active Directory groups. Any Active Directory or LDAP user who is a member of any of the groups that are mapped to a Control-M role is then able to log in to Control-M and automatically inherit the authorizations specified for that group. PAGE 8 OF 16 Copyright BMC Software, Inc. 2016
9 Requirement 4: Encrypt Transmission of Cardholder Data across Open, Public Networks Control-M fully complies with this requirement. Control-M for Advanced File Transfer provides support for encrypted data transfer by using conventional ftp coupled with PGP, ftp over SSL or via sftp. Regardless which protocols are used, Control-M also provides secure management of credentials used for data movement and eliminating the need for scripting. These capabilities not only further enhance the security of data movement but also significantly reduce the cost and effort of managing data transfer. The figure below shows a portion of the definition of a Connection Profile used by Control-M for Advanced File Transfer. Both end points of the transfer are specified and each one can be an ftp or sftp end point. For sftp, options such as SSH keys and encryption algorithms can be selected. PAGE 9 OF 16 Copyright BMC Software, Inc. 2016
10 Even if conventional ftp is used, SSL/TLS can be added to increase the level of security. Additionally, FTP Passive mode is available to simplify firewall configuration as seen in the figure below. Requirement 7: Restrict Access to Cardholder Data by Business Need to Know BMC Control-M fully complies with this requirement. As described above in section Requirement 3: Protect Stored Cardholder Data (on page 6) Control- M provides extensive authorization facilities that enable organizations to tightly control access to the credentials required to access cardholder data. Requirement 8: Assign a Unique ID to Each Person with Computer Access BMC Control-M fully complies with this requirement. Control-M implements a standard user/group security model. Either users, groups or both entities can be granted various permissions or authorizations although the recommended approach is to grant authority only to groups and have users inherit the required permissions through group membership. Control-M supports both internal and external user definitions. Specifically through the support of external user definitions stored in Active or any LDAP Directory, it is expected that each person uses his or her own identity. When using external security, it becomes very unlikely users will share credentials since they use the same credentials to log in to their workstations and to perform all other business functions as well as log in to Control-M. PAGE 10 OF 16 Copyright BMC Software, Inc. 2016
11 Requirement 10: Track and Monitor All Access to Network Resources and Cardholder Data BMC Control-M fully complies with this requirement. Control-M provides 11 categories of event auditing which can be enabled individually or collectively. Each category contains approximately 10 event types for a total of about 110 audit event types that are recorded. In addition to capturing what was changed, when and by who, User Annotation can also be enabled to prompt users for explanations so that the why can be recorded as well. Version Management captures and tracks all changes made to job definitions. The number of previous versions maintained, is configurable by each organization. When changes are made, such as perhaps may occur when an application revision is performed; quick, single-click, scenario-based recovery is available if such a change must be backed out. The following figure shows the History of the job. PAGE 11 OF 16 Copyright BMC Software, Inc. 2016
12 The following figure compares the changes to the job. In addition to the audit facilities, Control-M also contains extensive logging and data collection that can be used for tracking activities as well as for problem determination and analysis purposes. For example, the Control-M Log maintains information about all job status events in the Active Environment. Archive Viewpoints collect enterprise-wide job execution history and process logs maintain runtime information about each process and component that is part of the operational Control-M deployment. Requirement 11: Regularly Test Security Systems and Processes BMC Control-M fully complies with this requirement. Auditing is the most common method for testing the controls that have been put in place. BMC Control-M provides extensive facilities for capturing and recording auditing information as described above and makes all audit information available via the Control-M Reporting Facility. The Reporting Facility can be used to design custom reports that can focus on information required for a specific audit, or general reports that can be produced for reference purposes. Once a report is designed, it can be invoked interactively or run as a Control-M job. PAGE 12 OF 16 Copyright BMC Software, Inc. 2016
13 Report output can be produced in a variety of formats including PDF, MS-Excel or HTML. Reports can be ed or published in a SharePoint or similar facility to make them available to anyone who may need such data but is not a Control-M user. The process of designing or modifying a report template is managed by a simple and intuitive wizard. PAGE 13 OF 16 Copyright BMC Software, Inc. 2016
14 Summary Workload Automation is a foundation management discipline that is an essential component of almost every IT infrastructure. In most environments supporting payment applications or the processing of card and payment data, batch workload services are an integral part of the environment and thus are directly involved in PCI DSS compliance. BMC Control-M delivers an enterprise workload automation solution that is fully compliant with the PCI DSS standard. BMC Control-M users can confidently manage their PCI workload together with all their other enterprise batch applications without having to implement separate tools or segregated, isolated environments. This approach enables customers to realize the full benefits of BMC Control-M enterprise workload automation for their entire IT environment with features such as: A single focal point of control that delivers an end-to-end view of all workload Support for all platforms and applications that make up the IT landscape Fully integrated Service Management for batch workload Predictive forecasting and change impact analysis Policy-based dynamic workload management Automated incident management Full exploitation of dynamic resource management via virtualization and cloud technologies A Batch Workload Service Catalog for business users via Control-M Self Service. PAGE 14 OF 16 Copyright BMC Software, Inc. 2016
15 Where to get the latest product information To view the latest BMC Software documents, visit the BMC Customer Support page at BMC Software distributes printed copies of flashes, technical bulletins, and release notes with most product shipments, as indicated on your shipping list. In addition, all notices are available on the Customer Support page, including any notices that BMC Software issues after you receive your product shipment. You will not receive new notices by mail. However, by subscribing to proactive notification, you can receive messages that direct you to those notices. For more information about proactive notification, refer to the Customer Support page. BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair highspeed digital innovation with robust IT industrialization allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age. BMC Bring IT to Life PAGE 15 OF 16 Copyright BMC Software, Inc. 2016
16 PAGE 16 OF 16 Copyright BMC Software, Inc. 2016
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