Data Loss Prevention. Toyota Motor Engineering & Manufacturing North America.

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1 Data Loss Prevention Toyota Motor Engineering & Manufacturing North America.

2 Agenda Introduction Toyota DLP What is it? Data lifecycle Terminology Traditionally New Challenges Best Practices Toyota & DLP

3 Introduction Jerry Bedwell CISSP CISM Risk Management specialist with Toyota Motor Manufacturing and Engineering Over 20 years of IT experience, 10+ years in Information Security Member of the FBI s Infragard organization Graduate of the 2007 FBI Citizen Academy

4 The Toyota Way

5 14 Manufacturing Locations Vehicle Assembly Component Engine Assembly Headquarters R&D

6 12 Locally Produced Vehicles Avalon Camry/Camry Hybrid Corolla Highlander Lexus RX 350 Matrix RAV4 Sequoia Sienna Tacoma Tundra Venza

7 DLP What exactly is it? Definition helps ensure that customer information, personal employee information, and research and development (R&D) data remains safe and secure. Most security measures are designed to protect a company's systems. Few such measures can protect against data loss especially once data moves outside the network perimeter. Data loss prevention solutions strategically protect your most important data-sensitive information that could cost your company the most damage to finances or reputation if it were compromised. Typical implementations Data encryption and off the shelf products such as Lumension Goal is protection at REST, in MOTION, and in USE

8 Protecting the data through its lifecycle Rest scanning of storage and other content repositories to identify where sensitive content is located. We often call this content discovery. For example, you can use a DLP product to scan your servers and identify documents with credit card numbers. If the server isn t authorized for that kind of data, the file can be encrypted or removed, or a warning sent to the file owner. Motion monitoring of traffic on the network to identify content being sent across specific communications channels. This would include monitoring , instant messages, and web traffic for snippets of sensitive source code. In motion tools can often block based on central policies, depending on the type of traffic use. Use monitor data as the user interacts with it. For example, they can identify when you attempt to transfer a sensitive document to a USB drive and block it (as opposed to blocking use of the USB drive entirely). Data in use tools can also detect things like copy and paste, or use of sensitive data in an unapproved application (such as someone attempting to encrypt data to sneak it past the sensors).

9 Terminology Information leak prevention Data leak/loss prevention/protection Data leakage Data leak prevention (or content monitoring and filtering) keeping the valuable stuff where it belongs!

10 Common sources of data leakage User needs to create a report User extracts data from a secure system and conducts the analysis on a less secure system such as their desktop/laptop. After analysis is complete, the user does not properly dispose of the information Malicious activity User copies information to a non-secure system or device (such as a thumb drive) Outdated hardware is donated Before the system is delivered, the hard drive is not properly cleaned and sensitive data is not removed

11 Traditionally Messaging did not have appropriate controls Solutions aimed at the external threats coming in, not the regulation and governance of internal communications going out Products offered inadequate protection Solutions based on old ideas of perimeter Unable to look into SSL Unable to provide real-time detection and remediation Message analysis was ineffective Did not look into the intent of messaging Point solutions did not see the whole picture Silos of policy, monitoring, enforcement, and reporting across different communication channels

12 New Challenges Information protection is an increasingly complex problem Web, IM, Smart phones, USB devices Point solutions are impractical Need to move to multichannel protection, and beyond the network Centralized policy, with distributed enforcement Information governance offers value, not just insurance Ensure proper use and disposition of information in a business context Enable good things as well as preventing bad things DLP products are key tools to help manage information risk Deployment strategy: learn before acting DLP solutions are maturing Lumension, WebSense, Vontu, etc

13 The greatest Risk is the uninformed employee Enterprise users... don t like security Have little initial knowledge of security Value convenience Are often ignorant of reg. security rules/policies Feel to have the right to employee privacy They sometimes do... unintelligent things Send s with inappropriate and sensitive content Copy work-related information onto storage devices Bring their work (e.g., laptops) into unsafe environments Let outsiders (e.g., family members) use their work computers But also... are willing to improve Are receptive to incentives and enforcement Obey corporate rules when enforced Would like to be informed before they are about to make mistakes Are concerned about job safety... are your company s main assets!

14 Data Loss Prevention: Best Practices Define DLP Needs Use Best of Breed Solutions Prioritize Focus Comprehensive Administration and Reporting Ensure Coverage Unobtrusive Solution

15 Toyota & DLP Initiatives Comprehensive policies REQUIRED Annual Information Security Training ALL computer users must pass a quiz with a score of 80% before given credit for taking the training Antivirus ALL desktops and laptops Standardized desktop and laptop images Reduced local administrator presence Users cannot install programs or make system changes without authorization Enpoint protection using Lumension

16 Worldwide Presence & Recognition Offices worldwide More than 5,100 customers in 68 countries Strong partner base (400+ worldwide) Award-winning and Top ranked London England Luxembourg Endpoint Security, Encryption Scottsdale - Arizona Endpoint Operations, Platform Architecture Melbourne - Florida Compliance, Content, Endpoint Security Galway - Ireland Endpoint Security Singapore Sydney Australia 16

17 Lumension Solution Strategy Endpoint Management & Security Endpoint Operations Compliance Endpoint Security By 2011, leading enterprise endpoint protection platform (EPP) and PC lifecycle management (PCLM) vendors will offer mature integrated security and operations tools. IT organizations should understand the benefits of these tools and develop a strategy for adoption. Peter Firstbrook Gartner Analyst,

18 Background Toyota Security Guidelines 1. Facilities 2. Systems 1. Enter/Exit 2. Carry In/Out 3. Photo ` Mobile device is high priority! 4. Firewall 5. Server 6. Web PC 9. Network 10. Mobile 11. Wiretap 3. Organization ` Paper Paper Electronic File 12. Assets 13. Information Mgt 14. Contractor 15. Emergency 16. Structure 17. Regulate 18. Training This is Toyota s highest priority because most leaks and information loss occur by mobile device and media.

19 Removable Media Security Lumension Lumension client is baked into the standard image By default, all users are restricted from reading or writing data to/from removable media Removable Media Thumb drives, CD/DVDs, Floppy Disks, Local Printers, External Hard Drives Rolled out Enterprise Wide Over 12,000 clients Centrally manages the removable media environment Every user that is granted an exception is required to renew that exception annually Logging Shadow Copying

20 Password Security An In-depth Look When Creating Passwords, Don t Use words from the dictionary Use simple patterns Set Strong Password Policy Force password expiration at least every 60 days Old passwords should not be used for at least 6 months Your Password is YOURS! Do not share your password with anyone Do not write your password down Make Your Passwords Strong Use a combination of characters, numbers, and special characters when creating your passwords ex; (A7#e$48C) To aid memory, use first letter of words from a title or phrase.

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