QUICK REFERENCE GUIDE. Managed Network Security Portal Multi-Factor Authentication

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1 QUICK REFERENCE GUIDE Managed Network Security Portal Multi-Factor Authentication January 10, 2019

2 To protect our customers critical data, Windstream Enterprise has added additional security measures to make the Managed Network Security (MNS) portal even more secure, such as requiring users to complete Multi-Factor Authentication (MFA) to gain access to the portal. Users have multiple options to set up MFA: 1. Install the PingID app onto an Apple or Android device (recommended method). 2. Install the PingID app onto a desktop: a. For users concerned about PCI-DSS Compliance, complete the MFA using a device physically separate from the device used to log into the MNS portal. 3. Receive a One-Time Passcode (OTP) via SMS text messaging. NOTE: Messaging rates may apply. Limit up to forty (40) MFA codes per user, generated within a 24-hour period. 4. Use a YubiKey 4 Series that supports OTP (must be purchased). Logging into the MNS Portal for the first time? Follow the 4 steps below: 1. Once you receive your invitation: a. Log into b. Click Forgot Password?, put in your user name and click Send Request. You will receive an to reset your password. Managed Network Security Portal MFA Quick Reference Guide 2

3 2. Once you reset your password, you will be prompted to complete the MFA to access the MNS portal. a. From a desktop browser: i. Enter an Address accessible from the mobile device. ii. Click Get Download Link. NOTE: If the PingID app is already installed, click I already installed the PingID app. b. From a mobile device: i. Access and open the from PingID. ii. Tap the appropriate app service for the device. Managed Network Security Portal MFA Quick Reference Guide 3

4 3. Download the PingID app to the mobile device and open Accept Terms of Service. 4. Read and accept the next set of confirmations to continue configuring the app. Managed Network Security Portal MFA Quick Reference Guide 4

5 5. Pair a device by using the QR scanner app to scan the code. NOTE: If unable to use the mobile device s camera, click Enter Pairing Key Manually and enter the Pairing Key located on the pairing page in the desktop browser. 6. The Complete Your Profile page displays on the mobile device. Add a picture and/or nickname for the PingID profile and tap Done. NOTE: Personalizing the PingID app helps ensure the sign-on page displayed on the mobile device is intended for the correct user. Managed Network Security Portal MFA Quick Reference Guide 5

6 7. On the mobile device, the PingID swipe mechanism displays. Move the slider Up to approve the sign in. 8. A confirmation displays on the mobile device and an is sent confirming the new device is added to identity. 9. The mobile device is now ready for MFA. The services are paired to the device and a one-time passcode will display. NOTE: If direct communication (swipe to MFA) between the PingID app and PingID service cannot be completed (i.e., the device is in Airplane Mode), the PingID app automatically switches to offline authentication. Use this passcode once to MFA. Managed Network Security Portal MFA Quick Reference Guide 6

7 10. Allow the PingID app to run in the background for continuous authentication or until a notification is received. 11. Moving forward when using the mobile device for MFA an authentication request message from the PingID service automatically displays on the paired device. Managed Network Security Portal MFA Quick Reference Guide 7

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