Virtual Private Servers

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1 Virtual Private Servers Introduction - What is a Virtual Private Server?? A Virtual Private Server (VPS) is just like having your own enterprise-grade server, located in a major datacentre and available for your own exclusive use. Effectively a VPS is like renting a slice of one of our hosting servers. The customer is free to choose just how big a slice he needs, according to his requirements. Running under VMware Vsphere 5, each virtual server is configured with the CPU power, RAM and disk storage according to customer specification. Resources can be scaled up or down over time as customer needs change. A VPS is provided on a monthly rental basis with no minimum term and generally no up-front capital commitment. Virtual Private Servers are ideal for companies which: Would prefer not to purchase, install and manage their own servers in their own office. Want to protect their servers from local interference, theft or vandalism. Do not have the time or resources to install and maintain their own equipment. Have staff widely scattered geographically, without a suitable single central office location. Need a well-connected server for web or hosting etc but also require a server under their own control rather than shared hosting. A Virtual Private Server is provided for and configured for the exclusive use of the customer and is not shared with other customers. The customer is able to configure access rights for his staff as required and generally use the server as if it were his own. Users generally interact with a Virtual Private Server using Remote Desktop, an Outlook Client or a VPN connection. Ideal for growing companies A VPS system can be adjusted and reconfigured very easily. A simple server could start out servicing just 5 users very economically, and then be upgraded and even expanded to multiple servers as required to keep up with growth in business needs. Conversely, during a downturn you can scale back your infrastructure very easily without being left with a lot of expensive hardware and software. Perfect for companies with staff spread over multiple locations In-office servers perform well for staff that work at the office but poorly for remote staff because of the limited internet bandwidth that is available at most offices. A VPS system offers full-speed access to all users, limited only by the speed of each user s own internet connection. Solutions to fit all sizes Multiple servers can be configured as required. For example, a company may require a File Server, an Exchange Server, an SQL server and a Terminal Server all of these can be configured and managed in much the same way as if they were physically located at your premises. Local Office Integration A VPS system must meet the needs of both roaming or offsite users and also those users who work together in one of more office locations. Office networks based on local server equipment usually provide roaming user authentication, roaming user profiles and workstation management tools. The good news is that our VPS solution can provide all the management benefits of locally installed servers. We tailor a complete solution to cater for both remote staff and those based in one or more offices, using a combination of: Secure IPSEC tunnels to connect the Datacentre equipment to each office location, creating a secure Wide-Area Network. A small, quiet and robust micro server (typically around 15cm square) installed onsite to provide local user and workstation management. This allows your VPS facility, your head office and branch offices to all share a single Active Directory domain. Local storage at each office location for files that are too large or otherwise unsuitable for use through a remote terminal connection. Common examples are large video, music or image files, CAD files or desktop publishing files that need to be worked on locally. These local files can be synchronised with the VPS system (depending on the bandwidth available at the local office) or can exist completely separately from the VPS.

2 Enterprise-Grade Datacentre facility Our Virtual Private Servers run on our enterprise-grade IBM server hardware, located in a major Brisbane datacentre. Our virtual servers benefit from an uncongested 100Mbit connection to the internet backbone to provide maximum performance for all your users regardless of where they may be located. Our VPS customers benefit from a range of Enterprise-Grade features that are difficult / expensive / impossible to provide for locally installed equipment: - Triple Redundant internet connection via multiple fibres and multiple carriers. - High speed 100mbps full duplex uncongested connection. - All equipment is powered by redundant (N+1) UPS equipment backed by diesel generators. - Redundant (N+1) monitored air-conditioning. - Fire protection provided by Very Early Smoke Detection Alarm (VESDA) with inert gas dump. - Our equipment is located in locked ventilated steel cabinets with swipe card security and video monitoring. Built for high availability Our VPS hosting is designed for maximum uptime. Our VPS infrastructure is built with NO SINGLE POINT OF FAILURE. From our front-end firewalls, through our vsphere hosting servers and our network fabric to our storage back-end, any server or switch can fail or be taken down for maintenance without disrupting the operation of your VPS. The result is a measure of reliability that few businesses can afford to implement onpremesis. Comprehensive Backup strategy Our fully monitored, multi-level backup strategy protects the entire server and also individual files*. Onsite backups are performed hourly, and optional offsite backups are performed nightly. End-of-Day, End-of Week and End-of-Month restore points covering a 12-month period provide historical protection. Restoration of either a full server or individual files/folders can be performed by our staff on request#. * In order to provide file-level backup/restore protection we require that you give us administrator-level credentials for your VPS. Otherwise we are able to provide only machine-level protection. # We may charge a nominal fee for restores. Optional Operating-System level management and maintenance We offer optional management and monitoring of your servers at Operating System level. Alternatively you are free to manage and montor your servers yourself.

3 Virtual Private Server Pricing. VPS pricing is charged monthly and is calculated in two parts: (1) The base server including the Operating System. The cost is based on the hardware parameters of the server (CPU power, RAM and disk storage space). This is a fixed cost and is independant of the installed software or the number of users (although the software and user count will influence the server specification). The customer has complete flexibility to specify the exact configuration he needs, and can easily modify the specification over time to meet varying needs. (2) The software installed on the server, including other Server applications (Exchange or SQL Server etc), and Application software such as MS Office. For most products this is calculated per-user, and can be varied over time as required. The customer may also choose to purchase his own software and install it (or have us install it) on the virtual server. The base server price includes: Virtual server configuration and provisioning Domain hosting and DNS management if you require it. Static IP address for each server. Hardware firewall protection. Hourly datacentre backup (image based) with historical image retention. Offsite backup is optional. Basic Server-level (black box) management and monitoring. Optional OS-level management, managed Anti-virus and health monitoring can be provided by us, or alternatively you may manage and monitor the server yourself. Notes: There is no minimum contract term on any of our VPS products. Monthly fees are invoiced in advance and must be paid within 30 days of invoice to avoid service suspension. More complex software products, e.g. Micrososft Exchange, may incur provisioning charges at normal hourly rate. Server Administration, advanced configuration and user support are available at an hourly rate of $110 per hour, charged in 6 minute blocks

4 Base Server Pricing Independent of User count (per server, per month) CPU performance Each Virtual CPU core $50 Each virtual core is allowed a sustained (24 hour average) utilization of 20%, burstable to full machine speed (approx. 2.5GHz) for periods of intense workload. Recommendations: 1 core for light duty e.g. Domain Controller, 2 cores for moderate load e.g. File Server, small Exchange server or SQL server. 4 to 8 cores cores for high load applications, e.g. Terminal Servers, large Exchange Servers or SQL Servers. (b) (c) (d) RAM requirement Each 1 GByte $12.50 High performance SAN-based disk storage (Perfect for most applications and supports our full range of high-speed replication and DR options. Implemented as a arrays of SATA disks supported by multi-level SSD and RAM caching) Each 100 GBytes $20 Extreme Performance Direct-Attached SSD storage (implemented using an array of Solid State Drives located within the VSphere host servers). Required only for applications with extreme I/O requirements. Each 25 GBytes $100 (e) Operating System Windows Server (any version/edition) $30 Optional backup, Management and Maintenance of Base Server (per server, per month) Nightly offsite backup (image-based) File servers, Terminal Servers Exchange & SQL Servers $0.25 per month per GB allocated storage $1.00 per month per GB allocated storage (b) Optional OS-level Server Management (Windows only) $50 Includes Labtech monitoring, auto-remediation and alerting, and managed Anti-Virus. (c) Optional OS-level Server Routine Maintenance (Windows only) $110 Includes a programmed monthly examination of the server by an engineer, check event logs and all vital signs, report to customer of OS-level server health. (d) Onsite Micro Server (Windows Server O.S., Windows Domain controller, Policy mangement, Local Printer and file sharing) $50 per month or $1500 outright purchase

5 Software Pricing Independant of the number of servers. (per user, per month) Server Products (non listed products POA) Remote Desktop Services $12 Microsoft Exchange Basic $2 Microsoft Exchange Standard $7 Microsoft Exchange Enterprise $20 MailWasha security antivirus, antispam $3 MailArchiva archiving solution $3 SQL Server Workgroup Edition $15 SQL Server Standard Edition $30 SQL Server Enterprise Edition $55 MS Project Server $35 MS Office SharePoint Server Enterprise $11 (b) Applications (non-listed applications POA) Adobe Acrobat Reader Free MS Office Standard $38 MS Office Professional Plus $50 MS Visio Standard $20 MS Visio Professional $45 MS Project Standard $48 MS Project Professional (inc Project Server CAL) $90 Prices exclude GST. PAYMENT TERMS : 30 days.

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