Oracle Advanced Support Gateway Security Guide

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1 Oracle Advanced Support Security Guide Part No: E October 2017

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3 Security Guide Part No: E Copyright 2017, Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle. Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit ctx=acc&id=info or visit if you are hearing impaired.

4 Référence: E Copyright 2017, Oracle et/ou ses affiliés. Tous droits réservés. Ce logiciel et la documentation qui l'accompagne sont protégés par les lois sur la propriété intellectuelle. Ils sont concédés sous licence et soumis à des restrictions d'utilisation et de divulgation. Sauf stipulation expresse de votre contrat de licence ou de la loi, vous ne pouvez pas copier, reproduire, traduire, diffuser, modifier, accorder de licence, transmettre, distribuer, exposer, exécuter, publier ou afficher le logiciel, même partiellement, sous quelque forme et par quelque procédé que ce soit. Par ailleurs, il est interdit de procéder à toute ingénierie inverse du logiciel, de le désassembler ou de le décompiler, excepté à des fins d'interopérabilité avec des logiciels tiers ou tel que prescrit par la loi. Les informations fournies dans ce document sont susceptibles de modification sans préavis. Par ailleurs, Oracle Corporation ne garantit pas qu'elles soient exemptes d'erreurs et vous invite, le cas échéant, à lui en faire part par écrit. Si ce logiciel, ou la documentation qui l'accompagne, est livré sous licence au Gouvernement des Etats-Unis, ou à quiconque qui aurait souscrit la licence de ce logiciel pour le compte du Gouvernement des Etats-Unis, la notice suivante s'applique : U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. Ce logiciel ou matériel a été développé pour un usage général dans le cadre d'applications de gestion des informations. Ce logiciel ou matériel n'est pas conçu ni n'est destiné à être utilisé dans des applications à risque, notamment dans des applications pouvant causer un risque de dommages corporels. Si vous utilisez ce logiciel ou ce matériel dans le cadre d'applications dangereuses, il est de votre responsabilité de prendre toutes les mesures de secours, de sauvegarde, de redondance et autres mesures nécessaires à son utilisation dans des conditions optimales de sécurité. Oracle Corporation et ses affiliés déclinent toute responsabilité quant aux dommages causés par l'utilisation de ce logiciel ou matériel pour des applications dangereuses. Oracle et Java sont des marques déposées d'oracle Corporation et/ou de ses affiliés. Tout autre nom mentionné peut correspondre à des marques appartenant à d'autres propriétaires qu'oracle. Intel et Intel Xeon sont des marques ou des marques déposées d'intel Corporation. Toutes les marques SPARC sont utilisées sous licence et sont des marques ou des marques déposées de SPARC International, Inc. AMD, Opteron, le logo AMD et le logo AMD Opteron sont des marques ou des marques déposées d'advanced Micro Devices. UNIX est une marque déposée de The Open Group. Ce logiciel ou matériel et la documentation qui l'accompagne peuvent fournir des informations ou des liens donnant accès à des contenus, des produits et des services émanant de tiers. Oracle Corporation et ses affiliés déclinent toute responsabilité ou garantie expresse quant aux contenus, produits ou services émanant de tiers, sauf mention contraire stipulée dans un contrat entre vous et Oracle. En aucun cas, Oracle Corporation et ses affiliés ne sauraient être tenus pour responsables des pertes subies, des coûts occasionnés ou des dommages causés par l'accès à des contenus, produits ou services tiers, ou à leur utilisation, sauf mention contraire stipulée dans un contrat entre vous et Oracle. Accès aux services de support Oracle Les clients Oracle qui ont souscrit un contrat de support ont accès au support électronique via My Oracle Support. Pour plus d'informations, visitez le site pls/topic/lookup?ctx=acc&id=info ou le site si vous êtes malentendant.

5 Security Guide Part No: E Copyright 2017, Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle. Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit ctx=acc&id=info or visit if you are hearing impaired.

6 Référence: E Copyright 2017, Oracle et/ou ses affiliés. Tous droits réservés. Ce logiciel et la documentation qui l'accompagne sont protégés par les lois sur la propriété intellectuelle. Ils sont concédés sous licence et soumis à des restrictions d'utilisation et de divulgation. Sauf stipulation expresse de votre contrat de licence ou de la loi, vous ne pouvez pas copier, reproduire, traduire, diffuser, modifier, accorder de licence, transmettre, distribuer, exposer, exécuter, publier ou afficher le logiciel, même partiellement, sous quelque forme et par quelque procédé que ce soit. Par ailleurs, il est interdit de procéder à toute ingénierie inverse du logiciel, de le désassembler ou de le décompiler, excepté à des fins d'interopérabilité avec des logiciels tiers ou tel que prescrit par la loi. Les informations fournies dans ce document sont susceptibles de modification sans préavis. Par ailleurs, Oracle Corporation ne garantit pas qu'elles soient exemptes d'erreurs et vous invite, le cas échéant, à lui en faire part par écrit. Si ce logiciel, ou la documentation qui l'accompagne, est livré sous licence au Gouvernement des Etats-Unis, ou à quiconque qui aurait souscrit la licence de ce logiciel pour le compte du Gouvernement des Etats-Unis, la notice suivante s'applique : U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. Ce logiciel ou matériel a été développé pour un usage général dans le cadre d'applications de gestion des informations. Ce logiciel ou matériel n'est pas conçu ni n'est destiné à être utilisé dans des applications à risque, notamment dans des applications pouvant causer un risque de dommages corporels. Si vous utilisez ce logiciel ou ce matériel dans le cadre d'applications dangereuses, il est de votre responsabilité de prendre toutes les mesures de secours, de sauvegarde, de redondance et autres mesures nécessaires à son utilisation dans des conditions optimales de sécurité. Oracle Corporation et ses affiliés déclinent toute responsabilité quant aux dommages causés par l'utilisation de ce logiciel ou matériel pour des applications dangereuses. Oracle et Java sont des marques déposées d'oracle Corporation et/ou de ses affiliés. Tout autre nom mentionné peut correspondre à des marques appartenant à d'autres propriétaires qu'oracle. Intel et Intel Xeon sont des marques ou des marques déposées d'intel Corporation. Toutes les marques SPARC sont utilisées sous licence et sont des marques ou des marques déposées de SPARC International, Inc. AMD, Opteron, le logo AMD et le logo AMD Opteron sont des marques ou des marques déposées d'advanced Micro Devices. UNIX est une marque déposée de The Open Group. Ce logiciel ou matériel et la documentation qui l'accompagne peuvent fournir des informations ou des liens donnant accès à des contenus, des produits et des services émanant de tiers. Oracle Corporation et ses affiliés déclinent toute responsabilité ou garantie expresse quant aux contenus, produits ou services émanant de tiers, sauf mention contraire stipulée dans un contrat entre vous et Oracle. En aucun cas, Oracle Corporation et ses affiliés ne sauraient être tenus pour responsables des pertes subies, des coûts occasionnés ou des dommages causés par l'accès à des contenus, produits ou services tiers, ou à leur utilisation, sauf mention contraire stipulée dans un contrat entre vous et Oracle. Accès aux services de support Oracle Les clients Oracle qui ont souscrit un contrat de support ont accès au support électronique via My Oracle Support. Pour plus d'informations, visitez le site pls/topic/lookup?ctx=acc&id=info ou le site si vous êtes malentendant.

7 Contents Security Guide... 9 About... 9 General Requirements Changes to the Security Guide Since the Last Release Firewall Port Requirements External Connection TLS VPN and Alternative External Connection Option Controlling Remote VPN Access Using the Green Button Icon Customer Access to the Internal Connection Firewall Rules: Ports and s Firewall Rules for External Traffic Firewall Rules for External Traffic Through the Encrypted VPN Tunnel Firewall Rules for Internal Traffic Firewall Rules Between the and the Customer Network Firewall Rules for Hardware Self Monitoring Firewall Rules Between the and Exadata Firewall Rules Between the and ZDLRA Firewall Rules Between the and ZFS Firewall Rules Between the and Exalogic Firewall Rules Between the and SuperCluster Firewall Rules Between the and Exalytics Firewall Rules Between the and Oracle Database Appliance Firewall Rules Between the and Oracle Big Data Appliance Firewall Rules for Oracle Cloud Machine X Firewall Rules for Oracle Cloud Machine X Firewall Rules Between the and Oracle Standalone Hosts Firewall Rules Between the and Oracle Third-Party Hosts

8 Contents Firewall Rules Between the and Hosts to be Monitored by ADS ZFS, Exalogic, and SuperCluster ASR Endpoint IP Address Changes Implementation Changes to a Customer System The Monitoring Matrix Implementation Impact on the Environment All Systems With An Agent Deployed Engineered Systems Engineered System Cisco Switches Engineered System Infiniband Switches Engineered System PDU's OVS Compute Nodes Exalogic Compute Nodes (Physical Implementation) and Exalogic Virtual Machines / Control Virtual Machines ZFS Storage Array Storage Heads Pillar Axiom 600 Storage Arrays Utilization Impact Risk of OEM Cloud Control Agent on Monitored Systems Backout Plan Server Prerequisites for Monitoring Deployment Server Prerequisites for Monitoring Deployment Monitoring Access: an Overview User Privileges Solaris 11 Initial Setup User RBAC Profile Solaris 10 Initial Setup User RBAC Profile Solaris sudo Profile Linux sudo Profile Storage Prerequisites for Monitoring Deployment Monitoring Deployment: an Overview Oracle ZFS Storage Appliances Audit Logging Feature Enabling and Disabling Logging Messages Security Guide October 2017

9 Security Guide This document outlines the requirements for deploying into the customer environment to support the delivery of certain Oracle remote services (hereafter referred to as Oracle Services.) The is an important part of the Oracle delivery architecture for Oracle Services and its placement must be carefully considered in order for Oracle to deliver Oracle Services. This document outlines network configuration options when integrating the device within the customer environment. To help explain these options, this document assumes a "simple" customer-side network topology. However, these options can extend to more complex network topologies. About is a multi-purpose platform designed to facilitate a number of Oracle Services including Oracle Platinum Services, Advanced Monitoring and Resolution, LifeCycle services, and Business Critical Service for Systems. The enables the simplification of network requirements and a single point of access for the provision and delivery of these services. The platform is based on the Oracle Linux operating system and hosts a full set of Oracle software stacks, including Automated Service Request (ASR), Oracle Enterprise Manager (12c or 13c), Oracle Configuration Manager (OCM), patch management (such as YUM services), and a suite of Java applications. Together, these applications aggregate and route telemetry messages from the customer environment to the Oracle Support Services infrastructure. The provides remote access for Oracle engineers to access the customer network (with customer permission) and to carry out approved actions on customers' monitored systems. Security Guide 9

10 General Requirements General Requirements There are a number of general requirements that are necessary for Oracle to deliver Oracle Services: An must be provisioned into the customer's environment. All monitored systems must be network accessible from. The monitored systems must be dedicated to the customer. Oracle will not be able to deliver services for monitored systems which are not exclusively owned and controlled by the customer. Oracle recommends a dedicated, physical server. The can be deployed in a VM instance running on a standalone Oracle Virtual Machine (OVM) server. No other virtualization technologies, for example, VMWare, are supported. Oracle must have access to certain ports and protocols (described below) in order to implement and deliver Oracle Services. The must be continuously accessible from the Oracle Support Platform using the secure protocols described below. However, Oracle Advanced Support must not be directly exposed to the Internet. In order to expedite the implementation process, the customer will be required to provide high level network topology which should include: IP numbering scheme Routing policy Locations of firewalls Locations of monitored systems Proposed location of Having this information enables Oracle to provide a recommendation regarding Oracle Advanced Support placement. Changes to the Security Guide Since the Last Release This section outlines the principal changes made to the Security Guide since the last release (E ; July 2017.) Firewall rules have been added for the customer network to provide customer access from the ILOM to assist in failure troubleshooting. See Firewall Rules Between the and the Customer Network on page Security Guide October 2017

11 Firewall Port Requirements Firewall rules for ordering and metering data have been added for the Oracle Cloud Machine X6 Control Plane. See Firewall Rules for Oracle Cloud Machine X6 on page 50. Firewall rules have been added for Exadata to provide monitoring of hardware components. See Firewall Rules Between the and Exadata on page 21. For services that are performed using Oracle Enterprise Manager (OEM), agents must be deployed to the systems. These systems must meet the prerequisites for an EM agent. See Server Prerequisites for Monitoring Deployment on page 66. Information has been added about user and password requirements during EM agent installation and service activation. See Monitoring Access: an Overview on page 67. Firewall Port Requirements The specifics of the Oracle Services network requirement depends on the customer network topology relative to the Oracle Services Support centers,, and the monitored systems. The customer networks must be configured to permit traffic flow as shown in the diagram below. The firewall rules must be set up to allow traffic flow in two situations: Between and Oracle Services Support centers. This is referred to as the external connection. Note - A web proxy can be used to proxy the HTTPS traffic across the external connection. However, does not support NTLM or Kerberos proxy authentication. The Transport Layer Security (TLS) VPN traffic cannot be routed through a proxy server. Note - To defend against security attacks, you should never connect Oracle Advanced Support interfaces or the Oracle ILOM Service Processor to a public network, such as the Internet. The should never be exposed directly to the Internet without the protection of a customer firewall or Access Control List (ACL). You should keep the Oracle ILOM Service Processor management traffic on a separate management network and grant access only to system administrators. For further information, see the section on Securing the Physical Management Connection in the Oracle ILOM Security Guide. Between and the customer's monitored devices, through a customer-controlled firewall or other security devices. This is referred to as the internal connection. Security Guide 11

12 External Connection The diagram below depicts an example traffic flow between monitored systems and Oracle. (Detailed firewall rules and templates are provided to the customer during the implementation process.) FIGURE 1 High Level Traffic Flow and Firewall Requirement External Connection Oracle utilizes a combination of a VPN solution and TLS to secure communications between, located within the customer's environment, and the Oracle Services Support center locations. The VPN is primarily used for tasks such as facilitating patching requirements from Oracle Services Support center locations to Oracle Advanced Support and TLS is used for transporting the monitoring telemetry from Oracle Advanced Support to the Oracle Services Support center locations. TLS VPN and The is configured with a software TLS-based VPN client. When the boots up, it opens an outbound connection to one of three Oracle Services Support centers, establishing a TLS VPN tunnel. At that point, this connection is used for inbound connectivity between the Oracle Services Support center and the. No inbound firewall port openings are required, as the initial connection is outbound. The is assigned a unique ID and password and connects to one of three Oracle VPN concentrators. The TLS-based VPN has the following features: Connection based on TLS 1.2, AES256 symmetric encryption to ensure traffic integrity and confidentiality Continuous VPN connection availability through the use of active/passive VPN cluster servers at the Oracle Services Support centers. Any hardware or software issues on the active VPN server failover all connections to the backup VPN. 12 Security Guide October 2017

13 External Connection Disaster recovery processes that use multiple clusters around the world. Any connection issue with one of the Oracle Services Support centers failover client connections to the other Oracle Services Support centers. FIGURE 2 A TLS-Based VPN Client Connection from to Oracle Note - The TLS VPN is the standard method for establishing the connection with Oracle. Alternative connection methods are available on an exception, customer-by-customer basis that is summarized in Alternative External Connection Option on page 13. If you wish to explore these options further, please contact your Oracle Implementation Manager. Alternative External Connection Option Oracle offers an alternate method for establishing a connection using IPSec. The connection is terminated on the customer's existing VPN hardware. This option generally requires an extended implementation cycle and is approved on an exception basis. If the customer chooses to use their existing VPN device (for example, firewall or VPN concentrator) as a termination point, the VPN overall requirements described above remain the same. The encryption domain requirements for this connection will create a more complex configuration. The requirements include, but are not limited to: A public IP per connection supplied by the customer for use inside the VPN encryption domain; Access to one /26 subnet and multiple /32 addresses inside the encryption domain; Security Guide 13

14 Controlling Remote VPN Access Using the Green Button Icon Allowing the ports and protocols listed in the table specifying firewall rules between the and Oracle standalone hosts in this guide (see Firewall Rules Between the and Oracle Standalone Hosts on page 55) to communicate across the VPN; Network Address Translation (NAT) between the host and the Oracle resources over the tunnel is not supported (the must communicate directly to the public IP addresses inside the Oracle VPN.) Controlling Remote VPN Access Using the Green Button Icon Oracle security policies require a VPN between Oracle and the customer so that Oracle can access the customer systems. The enables the customer to control remote access to enable and disable VPN connectivity with Oracle. The Remote Access icon, also referred to as the Green Button, is displayed in the utility menu on the top-right of the user interface. You can set the duration of a VPN session, toggle the icon to turn the remote access session on or off, or view a history of remote access control sessions. Note - Remote VPN Access ("Green Button") functionality is not available for all Oracle Connected Services. Please refer to your Oracle representative for further details. This feature is described in User's Guide. Customer Access to the After installation of is complete, Oracle retains access to the and will require ongoing access to it for delivery of services (customer access to the Lights Out Management (LOM) section of the server is permitted.) Customer access is authorized only through the Customer Admin account which enables the use of the CLISH command line interface (CLI), and through the Web portal that the customer can access using a browser. This CLI exposes only those commands and configuration wizards that are intended for customer interaction and customization of the. Customers are not authorized to access the using any other user account or other CLIs (such as bash or sh). Customers should not modify or hack the to obtain access as other users (for example, root) and should not install any software agentry (monitoring or management) on the. To do so would represent unauthorized access to, or modification of, an Oracle managed system. 14 Security Guide October 2017

15 Internal Connection Internal Connection Placing in a customer's DMZ that is not directly exposed to the Internet is the recommended internal connection option. By placing Oracle Advanced Support in a DMZ behind an Internet firewall, the customer has control of traffic traversing their internal networks and also of inbound connections from the Internet. Firewall Rules: Ports and s This section provides information about the standard firewall port configurations necessary for the delivery of Oracle Services. Note - The final port and firewall requirements depend on the specific Engineered System being monitored by Oracle Services, the connectivity method chosen, and the actual customer network design. The following table outlines firewall port configurations and tables that provide information on monitoring requirements. Each table is associated with the services and systems which apply to it, for example, All Services means all remotely delivered services: Oracle Platinum Services, Oracle Advanced Monitoring and Resolution, and Oracle Advanced Database Services (ADS.) TABLE 1 Firewall Rules Tables, Other Monitoring Tables and Applicable Oracle Services and Systems Table Description Firewall Rules for External Traffic on page 16 Applicable Oracle Services/Systems All Oracle Services Firewall Rules Between the and the Customer Network on page 20 Oracle Platinum Services Oracle Advanced Monitoring and Resolution Firewall Rules for Hardware Self Monitoring on page 21 Oracle Platinum Services Oracle Advanced Monitoring and Resolution Firewall Rules Between the and Exadata on page 21 Oracle Platinum Services Oracle Advanced Monitoring and Resolution Firewall Rules Between the and ZDLRA on page 24 Oracle Platinum Services Oracle Advanced Monitoring and Resolution Firewall Rules Between the and ZFS on page 26 Oracle Platinum Services Oracle Advanced Monitoring and Resolution Firewall Rules Between the and Exalogic on page 27 Oracle Platinum Services Oracle Advanced Monitoring and Resolution Firewall Rules Between the and SuperCluster on page 30 Oracle Platinum Services Oracle Advanced Monitoring and Resolution Security Guide 15

16 Firewall Rules: Ports and s Table Description Applicable Oracle Services/Systems Firewall Rules Between the and Exalytics on page 33 Oracle Advanced Monitoring and Resolution Firewall Rules Between the and Oracle Database Appliance on page 34 Firewall Rules Between the and Oracle Big Data Appliance on page 35 Oracle Advanced Monitoring and Resolution Oracle Advanced Monitoring and Resolution Firewall Rules for Oracle Cloud Machine X5 on page 36 Oracle Cloud Machine Oracle Exadata Cloud Machine Firewall Rules Between the and Exadata Cloud Machine on page 41 Oracle Exadata Cloud Machine Firewall Rules for Oracle Cloud Machine X6 on page 50 Oracle Cloud Machine Oracle Exadata Cloud Machine Firewall Rules Between the and Oracle Standalone Hosts on page 55 Firewall Rules Between the and Oracle Third-Party Hosts on page 56 Firewall Rules Between the and Hosts to be Monitored by ADS on page 57 ZFS, Exalogic, and SuperCluster ASR Endpoint IP Address Changes on page 58 Firewall Rules for External Traffic Through the Encrypted VPN Tunnel on page 18 Oracle Advanced Monitoring and Resolution Oracle Advanced Monitoring and Resolution Oracle Advanced Database Support (ADS) Oracle Platinum Services Oracle Advanced Monitoring and Resolution Oracle Platinum Services Oracle Advanced Monitoring and Resolution The Monitoring Matrix on page 59 Oracle Platinum Services Oracle Advanced Monitoring and Resolution Utilization Impact Risk of OEM Cloud Control Agent on Monitored Systems on page 65 All Oracle Services Restricted User for Monitoring Deployment (AKSH Shell) on page 74 Oracle Platinum Services Oracle Advanced Monitoring and Resolution The firewall port configurations are divided into sections: Firewall Rules for External Traffic on page 16 Firewall Rules for External Traffic Through the Encrypted VPN Tunnel on page 18 Firewall Rules for Internal Traffic on page 19 Firewall Rules for External Traffic Note - The source for all these entries is. The rules in Table 2, Firewall Rules Between and the Oracle Services Support Center, on page 17 apply to all of Oracle's Connected Services. 16 Security Guide October 2017

17 Firewall Rules: Ports and s TABLE 2 Firewall Rules Between and the Oracle Services Support Center Destination Destination IP Address(es) Network / Port adc-ps-ssl-vpn.oracle-occn.com llg-ps-ssl-vpn.oracle-occn.com tokyo-ps-ssl-vpn.oracle-occn. com TLS VPN TCP/443 - TLS UDP/443 - DTLS (Datagram TLS) To establish a TLS VPN connection* between Oracle and Oracle Advanced Support. *Cannot support communication through an internet proxy. Note - The IP addresses of the destination hostnames have changed, as follows: replaces replaces and replaces dts.oracle.com HTTPS TCP/443 To securely transport monitoring data to Oracle. transport-adc.oracle.com HTTPS TCP/443 To securely transport monitoring and other data to Oracle. ccr.oracle.com HTTPS TCP/443 To upload the customer's configuration data to Oracle's centralized configuration repository. support.oracle.com HTTPS TCP/443 To download patches onto Oracle Advanced Support from My Oracle Support (MOS) via the Oracle Enterprise Manager (OEM) Cloud Control UI. login.oracle.com Note - Each hostname currently resolves to multiple working IP addresses. Access to all addresses listed must be permitted as Oracle will switch from one to another in the near future. linux-update.oracle.com linux-update-adc.oracle.com linux-update-ucf.oracle.com HTTPS TCP/443 To connect to Oracle's centralized authentication site. HTTPS TCP/443 To patch and to download patches (from Unbreakable Linux Network servers) for customers who have patching services. updates.oracle.com HTTPS TCP/443 To provide patch downloads via Oracle Enterprise Manager (OEM). acs-rac.oracle.com HTTPS TCP/2056 When the Remote Access Control feature is active on Oracle Advanced Support (that is, the "Green Button" is on), rsyslog is used to send Security Guide 17

18 Firewall Rules: Ports and s Destination Destination IP Address(es) Network / Port audit logs to Oracle via a secured channel. ZFS Phone Home ZFS Phone Home TCP/443 ZFS fault monitoring is shipped direct to these Oracle systems. Used when hosts a proxy server for the ZFS Storage Heads. Firewall Rules for External Traffic Through the Encrypted VPN Tunnel If you use the Oracle-provided TLS VPN solution, the following table is informational only, illustrating the traffic transmitted over the VPN in support of. If the alternative VPN solution is used, the following traffic must be allowed to communicate over the VPN. TABLE 3 Firewall Rules between and the Oracle Data Center Using VPN Tunnel Source Destination Network /Port / / / / / / / /32 NTP (UDP/123) Syslog (TCP/514) Network Time (NTP) Syslog /32 HTTPS (TCP/8080,9898) file integrity monitoring HTTPS (TCP/8080,9898) Security Scanner TCP/UDP/ ICMP (Types 8 & 0) file integrity monitoring availability and security scanning / / / / / / /32 ICMP (Types 8 & 0) SSH (TCP/22) HTTPS (TCP/443, 7799,9702) SGD (TCP/5307) Management traffic to remotely manage Oracle Advanced Support and also facilitate remote access 18 Security Guide October 2017

19 Firewall Rules for Internal Traffic Source Destination Network /Port / / / / / /32 HTTPS (TCP/443) LDAP (TCP/636) REST services for Oracle Advanced Support authentication (LDAP) Firewall Rules for Internal Traffic This section provides internal firewall rules tables for the customer network, Oracle Advanced Support hardware self monitoring, Exadata Database Machine (Exadata), Zero Data Loss Recovery Appliance, ZFS Storage Appliance Racked System, Exalogic Elastic Cloud (Exalogic), SuperCluster, Exalytics In-Memory Machine (Exalytics), Oracle Database Appliance, Oracle Big Data Appliance, Oracle Cloud Machine, Oracle Exadata Cloud Machine, and standalone hosts (both Oracle and third-party.) This section also provides an internal firewall rules table between the and the hosts to be monitored by Oracle Advanced Database Support (ADS). Finally, this section contains a table listing ASR Endpoint IP address changes that apply to the following: ZFS Storage Appliance Racked System, Exalogic, and SuperCluster. To see which of the following tables apply for Oracle Platinum Services, please see the Oraclecertified Platinum Services configurations on the Oracle Support website. Note - If communication between management interfaces (that are connected to the Cisco IP switch within the Engineered System) is separated by a firewall, Access Control List (ACL), or any form of network filtering, the firewall rules must allow communication between these interfaces. Firewall Rules Between the and the Customer Network on page 20 Firewall Rules for Hardware Self Monitoring on page 21 Firewall Rules Between the and Exadata on page 21 Firewall Rules Between the and ZDLRA on page 24 Firewall Rules Between the and ZFS on page 26 Firewall Rules Between the and Exalogic on page 27 Firewall Rules Between the and SuperCluster on page 30 Firewall Rules Between the and Exalytics on page 33 Security Guide 19

20 Firewall Rules for Internal Traffic Firewall Rules Between the and Oracle Database Appliance on page 34 Firewall Rules Between the and Oracle Big Data Appliance on page 35 Firewall Rules for Oracle Cloud Machine X5 on page 36 Firewall Rules Between the and Exadata Cloud Machine on page 41 Firewall Rules Between the and Oracle Cloud Machine X6 Control Plane on page 50 Firewall Rules Between the and Oracle Standalone Hosts on page 55 Firewall Rules Between the and Oracle Third-Party Hosts on page 56 Firewall Rules Between the and Hosts to be Monitored by ADS on page 57 ZFS, Exalogic, and SuperCluster ASR Endpoint IP Address Changes on page 58 Firewall Rules Between the and the Customer Network The ports outlined in this table are required for accessing the customer interfaces (command line and web interfaces) as well as ports required for integrating syslog and user management notifications. TABLE 4 Firewall Rules Between the and the Customer Network Source Destination Network /Port Customer User Desktop/ Intranet Customer User Desktop/ Intranet Customer User Desktop/ Intranet Customer User Desktop/ Intranet Customer User Desktop/ Intranet Customer default gateway on DMZ ICMP Type 0 and 8 ICMP Type 0 and 8 TCP/22 HTTPS (TCP/443) Optional: Used by customers to test connectivity to the from their internal networks. Ping between the and the default router is temporarily used during installation of the to confirm network connectivity. Customer access to CLI for network and syslog configuration of the. Customer access to Portal interface for administration of the and access to services. Customer syslog server UDP/514 Rule required if the customer enables the Audit Logging feature. ILOM ILOM TCP/22 HTTPS (TCP/443) Customer access from ILOM to assist in failure troubleshooting. Customer access from ILOM to assist in failure troubleshooting. 20 Security Guide October 2017

21 Firewall Rules for Internal Traffic Firewall Rules for Hardware Self Monitoring This section provides an internal firewall rules table for hardware self monitoring. Note - This functionality is required only if the ILOM has been configured on a different network than the Ethernet network interfaces. TABLE 5 Firewall Rules for Hardware Self Monitoring Source Destination Network /Port Bidirectional (Oracle Advanced Support ILOM and ) ILOM Bidirectional (Oracle Advanced Support ILOM and Oracle Advanced Support ) ILOM ILOM ILOM ILOM ILOM ICMP Type 0 and 8 SNMP (UDP/162) RCMP+ (UDP/623) SNMP (UDP/161) SSH (TCP/22) ASR (TCP/6481) HTTPS (TCP/443) Used to test bidirectional network connectivity SNMP traps for ASR telemetry ( hardware self monitoring) Management and monitoring via ILOM interface (IPMI) SNMP for ASR telemetry ( hardware self monitoring) Management and configuration of ILOM ASR for discovery and monitoring by service tags Monitoring configuration and fault diagnostic collection Firewall Rules Between the and Exadata This section provides a table showing the internal firewall rules between Oracle Advanced Support and Oracle Exadata Database Machine. TABLE 6 Firewall Rules Between the and Exadata Source Interface(s) Destination Interface(s) Network /Port ICMP All monitored interfaces ICMP Type 0 and 8 Used to test network connectivity between customer systems and the Security Guide 21

22 Firewall Rules for Internal Traffic ICMP OEM SNMP Source Interface(s) Destination Interface(s) Network /Port All monitored interfaces ICMP Type 0 and 8 DB Node and DomU Infiniband PDU Cisco Switch Cell Node ILOM Cell Node DB Node ILOM TCP/ UDP/161 Used to test network connectivity between the and customer systems OEM Agent communication; typically port 1830 is used for Oracle Services SNMP for ASR telemetry DB Node and DomU ASR Infiniband Cell Node TCP/6481 ASR for discovery and monitoring by service tags Cell Node ILOM DB Node DB Node ILOM HTTPS Cell Node ILOM DB Node ILOM TCP/443 Monitoring configuration and fault diagnostic collection Infiniband HTTP/ HTTPS PDU Note - In late Exadata X4-2 and X5-2 or above, the PDU Web interface can only be accessed using HTTPS (not HTTP.) TCP/80 (HTTP) Or TCP/443 (HTTPS) PDU web interface for monitoring configuration and diagnostics SSH Infiniband Cell Node TCP/22 Monitoring configuration, fault diagnostics and patching Cell Node ILOM DB Node and DomU DB Node ILOM PDU 22 Security Guide October 2017

23 Firewall Rules for Internal Traffic Source Interface(s) Destination Interface(s) Network /Port SSH DB Node and DomU Infiniband TCP/22 Monitoring of hardware components Cell Node Cell Node ILOM DB Node DB Node ILOM PDU Cisco Switch SNMP DB Node and DomU PDU Cisco Switch UDP/161 Monitoring of hardware components SSH/Telnet Cisco Switch (older switches support only Telnet) TCP/22 (SSH) Or Monitoring configuration, fault diagnostics and patching TCP/23 (Telnet) SQL DB listener IP (VIP) Note - If a database is only listening on a Client/VIP, then access to this interface must also be allowed. DB listener port, default is TCP/1521 DB listener port for discovery and ongoing monitoring Note - This is not required for Platinum Services customers. RCMP+ Cell Node ILOM DB Node ILOM UDP/623 Management and monitoring via ILOM interface (IPMI) HTTPS (OEM Agent) DB Node and DomU TCP/1159 OEM agent communication to Note - For Exadata, customers must add static routes to force all traffic with as its destination to use the Management Network as a primary interface for communication. The static route must be permanent because in the event of any restart of the nodes, the route will be deleted and communication between the agents and Oracle Advanced Support will go down. SNMP Infiniband PDU UDP/162 SNMP for monitoring events and/or network monitoring Cisco Switch Cell Node ILOM Security Guide 23

24 Firewall Rules for Internal Traffic Source Interface(s) Destination Interface(s) Network /Port Cell Node DB Node ILOM DB Node Firewall Rules Between the and ZDLRA This section provides a table showing the internal firewall rules between Oracle Advanced Support and Oracle Zero Data Loss Recovery Appliance (ZDLRA). TABLE 7 Firewall Rules Between the and Zero Data Loss Recovery Appliance Source Interface(s) Destination Interface(s) Network /Port ICMP All monitored interfaces ICMP OEM SNMP ICMP Type 0 and 8 All monitored interfaces ICMP Type 0 and 8 Compute Node Infiniband PDU TCP/ UDP/161 Used to test network connectivity between customer systems and the Used to test network connectivity between the and customer systems OEM Agent communication; typically port 1830 is used for Oracle Services SNMP for ASR telemetry Cisco Switch Storage Node ILOM Storage Node Compute Node ILOM Compute Node ASR Infiniband Storage Node TCP/6481 ASR for discovery and monitoring by service tags Storage Node ILOM Compute Node Compute Node ILOM HTTPS Storage Node ILOM TCP/443 Monitoring configuration and fault diagnostic collection 24 Security Guide October 2017

25 Firewall Rules for Internal Traffic Source Interface(s) Destination Interface(s) Network /Port Compute Node ILOM Infiniband HTTP/ HTTPS PDU Note - In late Exadata X4-2 and X5-2 or above, the PDU Web interface can only be accessed using HTTPS (not HTTP.) TCP/80 (HTTP) Or TCP/443 (HTTPS) PDU web interface for monitoring configuration and diagnostics SSH Infiniband Storage Node TCP/22 Monitoring configuration, fault diagnostics and patching Storage Node ILOM Compute Node Compute Node ILOM PDU SSH/Telnet Cisco Switch (older switches support only Telnet) TCP/22 (SSH) Or Monitoring configuration, fault diagnostics and patching TCP/23 (Telnet) SQL DB listener IP (VIP) Note - If a database is only listening on a Client/VIP, then access to this interface must also be allowed) DB listener port, default is TCP/1521 DB listener port for discovery and ongoing monitoring RCMP+ Storage Node ILOM Compute Node ILOM UDP/623 Management and monitoring via ILOM interface (IPMI) HTTPS (OEM Agent) Compute Node TCP/1159 OEM agent communication to Note - For Zero Data Loss Recovery Appliance, customers must add static routes to force all traffic with Oracle Advanced Support as its destination to use the Management Network as a primary interface for communication. The static route must be permanent because in the event of any restart of the nodes, the route will be deleted and communication between the agents Security Guide 25

26 Firewall Rules for Internal Traffic SNMP Source Interface(s) Destination Interface(s) Network /Port Infiniband PDU Cisco Switch Storage Node ILOM Storage Node Compute Node ILOM Compute Node UDP/162 and will go down. SNMP for monitoring events and/or network monitoring Firewall Rules Between the and ZFS This section provides a table showing the internal firewall rules between Oracle Advanced Support and Oracle ZFS Storage Appliance Racked System (ZFS). TABLE 8 Firewall Rules Between the and ZFS Storage Appliance Racked System Source Interface(s) Destination Interface(s) Network /Port ICMP All monitored interfaces ICMP SSH SSH HTTPS HTTPS HTTPS SNMP ICMP Type 0 and 8 All monitored interfaces ICMP Type 0 and 8 ZFS Storage Heads ZFS ILOM TCP/22 Used to test network connectivity between customer systems and the Used to test network connectivity between the and customer systems Monitoring configuration, fault diagnostics, and patching PDU TCP/22 Monitoring configuration, fault diagnostics and patching PDU TCP/443 (HTTPS) PDU web interface for monitoring configuration and diagnostics ZFS ILOM TCP/443 Monitoring configuration and fault diagnostic collection ZFS Storage Heads TCP/215 OEM plug-in communication to ZFS for monitoring PDU ZFS ILOM UDP/161 SNMP for ASR telemetry 26 Security Guide October 2017

27 Firewall Rules for Internal Traffic Source Interface(s) Destination Interface(s) Network /Port ZFS Storage Heads SNMP PDU RCMP+ ZFS Phone Home ZFS Phone Home ZFS Storage Heads ZFS Storage Heads UDP/162 SNMP for Monitoring Events ZFS ILOM UDP/623 Management and monitoring using the ILOM interface (IPMI) asr-services.oracle.com inv-cs.oracle.com transport.oracle.com Or Proxy IP SSH ZFS Controllers TCP/443 or proxy port TCP/8000 TCP/22 ZFS Phone Home can also support an internet proxy Direct access or proxy to: hosting a proxy server Used to copy patches from the gateway to the ZFS arrays as SCP is available only to pull from a remote system to the ZFS array. Note - ZFS reporting for ASR is an exception as error telemetry is reported directly to Oracle using port 443. Firewall Rules Between the and Exalogic This section provides a table showing the internal firewall rules between Oracle Advanced Support and Oracle Exalogic Elastic Cloud. TABLE 9 Firewall Rules Between the and Exalogic Source Interface(s) Destination Interface(s) Network /Port ICMP All monitored interfaces ICMP OEM ICMP Type 0 and 8 All monitored interfaces ICMP Type 0 and 8 Compute Node Control VMs (virtual only) TCP/ Used to test network connectivity between customer systems and the Used to test network connectivity between the and customer systems OEM Agent communication, typically 1830 is used for Oracle Services Security Guide 27

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