Enforcing Patch Management

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1 VMWARE TECHNICAL NOTE VMware ACE Enforcing Patch Management This technical note explains how to use VMware ACE to enforce the patch management policies that have been adopted by your company. This document contains the following topics: About Patch Management on page 1 About VMware ACE on page 1 Implementing a Solution with VMware ACE on page 3 Getting Started on page 5 Setting up the Policy Server on page 6 Setting up the Update Server on page 7 Implementing Version-based Quarantine on page 7 About Patch Management Managing updates and patches is an essential function in any enterprise environment. Patch management includes issues such as: Enforcing anti-virus updates Making sure that users are running the most current version of applications Making sure that users are running the current version of your corporate image VMware ACE does not provide a patch management solution, per se, but integrates easily with whatever patch management system you are using, such as Altiris, LANDesk, Microsoft Systems Management Server (SMS) or your own custom solution. VMware ACE, ensures that IT policies regarding updates and patches are applied across the enterprise by enabling you to restrict the network access of non-compliant machines to an update server of your choosing. About VMware ACE VMware ACE extends virtual machine technology to address security issues in a networked computing environment. VMware ACE enables you to apply corporate IT policies to a virtual machine containing an operating system, enterprise applications and data to create a secure, isolated PC environment known as an assured computing environment. 1

2 A primary of advantage of using VMware ACE is that you create a standard, self-policing PC environment for your user. This means: Users can run standard PC applications without modification. Users can connect to the corporate network with standard networking protocols. Users can work whether connected to the corporate network or not; when users are not connected, IT policies, such as authentication and access to devices and networks, are still enforced. With VMware ACE, you create a virtual machine and apply a set of Virtual Rights Management policies to it. Policies include: Encryption and authentication Protect data on the virtual machine through encryption and control access through password and directory service authentication. Life cycle control Set an expiration date, after which the virtual machine is disabled. For example, you can limit guest workers to the length of a contract, or reclaim licenses that have expired. Network quarantine Restrict the networks that the virtual machine or host can access. For example, you can require that the virtual machine connect to the corporate network through a VPN server only and restrict the host machine from any access to the corporate network. Device access Restrict the virtual machine access to some or all of the host s devices, such as CD-ROM/DVD, floppy and USB drives, to create a totally isolated environment. After you create a virtual machine, set desired policies and install any software on the virtual machine, you create an installable package. You can easily supply the newly created virtual machine to employees, contractors or business partners as needed. If IT policies change, or if particular users need to change policies, you can easily create a new set of policies and distribute an update package with the new policies to your end users. Basic Terminology The following terms are important in the context of this document: Guest operating system An operating system that runs inside a virtual machine. Host computer (or machine) The physical computer on which the VMware ACE software is installed. It hosts VMware ACE virtual machines. The operating system on a host machine is referred to as the host operating system. Virtual Rights Management policies Policies control the capabilities of a virtual machine. You set policies by using the policy editor in VMware ACE Manager. Network quarantine policy A policy that controls the access of a virtual machine to networks and machines. Network quarantine policies can be either static or dynamic. A static policy is installed with the virtual machine and cannot be updated except by updating the entire virtual machine. A dynamic policy resides on a Web server or on an Active Directory server, and can be updated as necessary without updating the virtual machine. Policy server A Web server or Active Directory server you set up that is accessible to host machines. You place your dynamic network quarantine policies on this server. Host machines check the policy server at regular intervals to determine which policies to apply to their installed virtual machines. You can update dynamic policies by editing the policies in the policy editor; then post the new policies to the policy server. The version-based network quarantine policies described in this document are a type of dynamic policy. 2

3 Update or patch server A server containing update patches that you set up and manage with patch management software. Virtual machines can access this server to update their operating environments. Implementing a Solution with VMware ACE VMware ACE provides two methods for enforcing patch management: version-based network quarantine and custom quarantine. This document describes version-based quarantine. Version-based network quarantine enables you to define two different network quarantine policies based on whether the virtual machine is up-to-date: Normal access For up-to-date virtual machines. You can specify anything from no restrictions to access (or denial of access) to specific networks and machines. Restricted access For out-of-date virtual machines. Typically, you restrict network access to the patch server, to force out-of-date machines to install updates. Version-based quarantine works in tandem with your patch management system. When you create a version-based network quarantine policy, one of the things you do is generate a version number. The version number is a sequential token that you store in a list in the network policy. You must correlate each version in the policy list to a specific patch in the patch management system. That is, each time updates are available from your patch management system, you create a new version in the policy list, and step the required version up a level. When you deploy a virtual machine you assign it a version number. Comparing the version of the virtual machine to the policy list enables VMware ACE to assign the appropriate policy, normal or restricted, to the virtual machine. VMware ACE provides a command for users to update the versions of their virtual machines. If a virtual machine is out of date and the user subsequently installs a required patch, running this command brings the version of the virtual machine up-to-date. 3

4 The following figure provides more detail about how version-based network quarantine works with a patch management system. Policy server Update server Policy file Version 3 Version 2 Version 1 Patch 2 Patch 3 5 Returns normal access Returns restricted access Host machine Virtual machine 3 Installs update patch Checks policy Authorization process Note the following points, as shown in the figure: Policy server With VMware ACE Manager you create a version-based network quarantine policy. The policy is stored in a policy file that you deploy to your policy server. In the policy file you do the following: Define the policies for up-to-date machines (normal) and out-of-date machines (restricted). In this example, normal access has no network restrictions. Restricted access allows access to the update server only. Create a list of versions and specify the versions that are up-to-date and the versions that are not. In this example, Version 3 is up to date; Versions 1 and 2 are out of date. Create a message to display to users when their machine is out of date. The policy server can be either a Web server or an Active Directory server the current example shows a Web server. In either case, the policy server must be accessible by the host machine. Update server With your patch management system you maintain a set of update patches on the update server. Note that the update patches have the same numbers as the versions (there is no update for the initial version). This is not a requirement but it makes the correlation between updates and versions clear. The following paragraphs explain how the entire patch enforcement process works. The numbers in the paragraphs correlate to callouts in the figure. 1. A process on the host machine periodically checks the policy server to compare the version of the virtual machine to the list in the network policy server. This process runs each time the virtual machine runs, and at regularly specified intervals as well. 4

5 2. The virtual machine is at Version 2, which is out of date, so the policy applies the restricted policy and sends your out-of-date message to the virtual machine. The message includes instructions on how to access the update server and download the latest update patch. 3. The end user downloads and installs Patch 3 from the update server. In the update script is the nq-set command, which runs in the guest operating system and updates the virtual machine from Version 2 to Version The process on the host machine again checks the policy server. 5. The policy file restores normal access. Note: Each time you make a new patch available on the update server, you must add a corresponding version to the policy. You add a version by using VMware ACE Manager. Then post the new policy to the Web server or to your Active Directory server. Getting Started Before you can set network quarantine policies, you must run VMware ACE Manager, create a project, add a virtual machine and apply other policies to the virtual machine. This section provides a high-level view of the process you must follow before setting network quarantine policies. It assumes you are familiar with using VMware ACE Manager and that you have read the technical note, VMware ACE: Best Practices Setup, available at: resources/ace_resources.html. That document describes in detail the process that this section covers at a high level. What You Need To complete the procedures in this document requires the following: VMware ACE Manager System software to install on the virtual machine Any software applications required by end users of the virtual machine Patch management software, such as Altiris, LANDesk, Microsoft Systems Management Server (SMS) A policy server An update server Before starting the step-by-step procedures in this document, make certain you have the VMware ACE Administrator s Manual available. You should also photocopy and fill out the two checklists in that manual: Checklist: Creating a Project Checklist: Adding a Virtual Machine Creating a Project and Adding a Virtual Machine A project contains one or more virtual machines and the VMware ACE application to run the virtual machines. In the project you create a package to install a virtual machine and the application on a user s machine. To create a project, run VMware ACE Manager and click the New Project icon or click File > New Project to start the New Project Wizard. Enter a name for the project and a location in which to store project files. When you are finished, select Open the Add Virtual Machine Wizard to go directly to the wizard for adding a virtual machine to the project. 5

6 Note: When you create a project, the New Project Wizard automatically adds the VMware ACE application to the project. End users use this application to run and manage the virtual machine. You can set preferences for this application if you wish, although this document does not show you how to do so. When the Add Virtual Machine Wizard starts, take the following steps to add a virtual machine to the project: 1. Click Next to enter the wizard. The Add New or Existing Virtual Machine panel appears. Note: This document assumes you have already created a corporate virtual machine image that contains your supported operating system and applications. Select Existing virtual machines and click Next. 2. The Select Virtual Machines panel appears. Click Browse and navigate to the configuration (.vmx) file for the virtual machine you want to add to the project. 3. The Ready to Complete panel appears. When you are ready to finish the Add Virtual Machine Wizard, select Set policies after the wizard closes to go directly to the policy settings editor after the wizard creates the virtual machine. Click Finish to exit the wizard. Creating Policies for the Virtual Machine Policies are at the heart of managing a virtual machine. You set policies using the policy editor in VMware ACE Manager. At a minimum, you should set the following policies: Encryption and Authentication enable you to secure the data and the virtual machine itself through encryption and password protection. When you password-protect a virtual machine, you should also enable a recovery key and hot fixes in case the end user forgets the password. Copy Protection ensures that the virtual machine can be run only from the location in which you install it. Device policies restrict access for the virtual machine to the host s devices such as DVD/ CD-ROM, floppy and so on. This prevents data on the virtual machine from being exposed when the host machine is outside the corporate network. You can set other policies as well, such as an expiration date when the virtual machine can no longer be used. But the policies just described ensure that the virtual machine is secure and isolated from the host on which it runs. for detailed information about why and how to set these policies, see the technical paper VMware ACE: Best Practices Setup, available at: ace_resources.html. The remainder of this document describes in detail how to use versionbased network quarantine policies with your patch management system. Setting up the Policy Server A policy server is required when you are using version-based quarantine. The policy server is either a Web server or Active Directory Server that hosts the network quarantine policy. The policy includes the normal and restricted access definitions for the project, as well as the VMware ACE version numbers. 6

7 The policy server must be visible to the host computer, as follows: A Web server must be in the intranet and viewable by the host computer. An Active Directory server must be accessible by the host computer. Caution: If you are setting policies for virtual machines that are used on remote hosts, do not store the network quarantine policy in Active Directory. Use a Web server instead. To be accessible to the remote host machine, the policy server must reside outside the corporate firewall, and it is not recommended to host Active Directory outside the firewall. If you store policies on your Active Directory server, you must be sure end users host computers have been added to the domain where the policies are stored and end users must log on to that domain so VMware ACE has access to the policies. Similarly if you set policies based on users and groups in your Active Directory domain, end users host computers must log on to a domain where those users and groups are defined. You identify the policy server by using the Network Quarantine Wizard in VMware ACE Manager. See Setting Network Quarantine Policies on page 8. Setting up the Update Server VMware ACE works with your existing update infrastructure. IT administrators manage and patch VMware ACE virtual machines exactly as they would normal PCs. The difference is that version-based policies restrict out-of-date virtual machines to an update server, reducing the chance that non-compliant machines can infect the network. Users can download updates from this Web site to update their virtual machines. You specify the update server by using the Network Quarantine Wizard in VMware ACE Manager. See Setting Network Quarantine Policies on page 8. If you deploy different patches depending on the group to which the user belongs for example, engineering or sales you can create a separate VMware ACE project for each group. Then assign a different policy to the virtual machines in each project. At the end of the installation script for each update, you provide the nq-set command, which runs on the guest (virtual machine) operating system to update the version of the virtual machine. In this way, the version of the virtual machine is current after the user installs the latest patch. The Network Quarantine Wizard in VMware ACE Manager provides the specific version token to use with nq-set. See Setting Network Quarantine Policies on page 8. Implementing Version-based Quarantine The following sections describe how to enforce patch management using version-based network quarantine policies: Setting Network Quarantine Policies on page 8 explains how to set normal and restricted version-based quarantine policies. Running the Virtual Machine to Test the Policies on page 10 shows how to verify that the virtual machine is working properly. Deploying the Virtual Machine Package on page 10 explains how to create a package to distribute to end users. Updating the Required Version on page 11 explains how to add a version and change the required version when you put a new patch on the update server. 7

8 Note: VMware Tools provides services that are essential for version-based quarantine. This means you cannot use version-based quarantine with guest operating systems such as MS-DOS and Windows 3.1 that do not support VMware Tools. Setting Network Quarantine Policies To set version-based network quarantine policies, complete these steps: 1. In VMware ACE Manager, Start the policy editor (click Project > Policies; or from the project summary page, select the Edit virtual machine policies icon). Click the + sign beside the name of the virtual machine. The list of policy categories appears below the virtual machine name. 2. Select Network quarantine. Select Quarantined access to specific networks and machines, then click the Initial Setup link. 3. The Network Quarantine Options panel of the Network Quarantine Wizard appears. The wizard guides you through the settings. You may rerun the wizard at any time to change the settings. Select Version-based quarantine. Click Next. to go to the Policy Lookup Panel. 4. The Policy Lookup panel appears. Select the type of server you want to use to store the list of approved networks and machines. VMware ACE checks the list on this server to determine what network access is approved for the virtual machine. Active Directory Select this option if you plan to store the network quarantine policy on your Active Directory server. The wizard adds this information to your Active Directory server for you. Note: In order to use the directory service option, you must choose an Active Directory domain in the project settings editor. If you select Active Directory and have not yet chosen an Active Directory domain, the wizard opens a dialog box that gives you the option of setting the domain at this time. Click Yes to open the Policies Domain dialog box. If you store policies on your Active Directory server, they are stored in a container called VMware directly under the top hierarchy of the domain controller container. By default, this container is not visible in the MMC console. To view the container, in Manage Active Directory Users and Computers, enable advanced features (View > Advanced Features). Web server Select this option if you plan to store the network quarantine list on a Web server. Enter the URL of the file where you plan to store the list. Be sure to include the filename in the URL. The wizard creates this file for you at the end of the process. Click Update Interval to specify how often VMware ACE should check for changes to the network quarantine policies. You may choose an interval from 5 minutes to 2 days. The default is 5 minutes. Click Next. 5. The Normal Access panel appears. Select the way you want to specify network access. Full access No restrictions are imposed. 8

9 Allow access to selected networks and machines Specify a whitelist of networks and machines with which the virtual machine may communicate. Deny access to selected networks and machines Specify a blacklist of networks and machines with which the virtual machine is not allowed to communicate. You may set up either a whitelist or a blacklist but not both. For simplicity, this example assumes you select Allow access to selected networks and machines. If you select either of the other options, a panel appears for specifying a whitelist or blacklist. Click Next. 6. The Restricted Access panel appears. This panel and the next enable you to choose the network access for machines whose version is out of date. Select Allow access to selected networks and machines, which means out of date virtual machines can connect only to the specific server or servers you specify in the next panel. Click Next. 7. The Networks and Machines panel appears. Enter the IP address or the fully qualified host name (if you are on the same network) of your update server; for example, your SMS, LANDesk or Altiris server. Click Add. The address appears in the Allowed IP addresses field. 8. The Restricted Traffic panel appears. Accept all defaults and click Next. 9. The Manage Versions panel appears. The default name is Initial Version. You can change the name if you wish (by selecting the name and clicking Properties). To add a description, select the name and click Properties. Use the Description field to keep track of the contents of this virtual machine version. For example, note the operating system version, including service pack number if relevant. You can also note other relevant packages, such as anti-virus update versions or particular software application versions. Later, as you create additional versions, it is important to note the changes in the Description field for each version. When you have added a description, click OK. Versions above the red slider have normal access. Those below have restricted access. At this point, there is one version only, so no versions are below the red line. The initial version is shown with normal access but the name is dimmed because it has not been deployed yet. Click Next. 10. The Messages panel appears. Enter a custom message that end users see when the virtual machine is out of date and has restricted access. In the message, be certain to include instructions on how to contact the update server for updates. For example, include the URL of the update server. If you intend to maintain more than one unrestricted version at a time, select Display message when update is available, and enter the message you want end users to see when the virtual machine has normal access but a more recent version is available. Include instructions on how to contact the update server for updates. 9

10 Click Next to continue. 11. The Summary panel appears. If you are ready to deploy the policy, click Next to go to the Deploy Policy panel. Click Finish to save the policy without deploying it. For example, if you do not have access to the policy server from the machine on which you are running VMware ACE Manager. You can save the file and copy it later to the policy server. The Deploy Policy panel is different depending on whether you select Web server or Active Directory. 12. If you select Web server, when the Deploy Policy panel appears, select Mark this policy as deployed and save it to a network quarantine policy file to capture your policy changes. You may type the path and filename for the policy file or click Browse to navigate to the location where you want to save the file. VMware ACE Manager automatically copies the policy file to the URL shown in this panel. The policies take effect as soon as you make the file available on the Web server. Click Finish to save the policy file. If you select Active Directory, when the Deploy Policy panel appears, select Deploy the network quarantine policy to your Active Directory server. When you click Finish, the wizard deploys the policies, which take effect immediately. Running the Virtual Machine to Test the Policies Before deploying the virtual machine to users you can run it in VMware ACE Manager to verify that it behaves as expected. To run the virtual machine, run VMware ACE Manager and complete the following steps: 1. Select the project and the virtual machine. 2. From the Commands list on the virtual machine details page click Run in VMware Ace. After the operating system boots, the network quarantine icon (a shield-shaped icon) appears in the status icon tray in the lower right corner of the window. Click this icon to see the Network Quarantine Info panel, which lists the network quarantine settings for this virtual machine. You can also view the Network Quarantine Info panel by clicking VMware ACE > Troubleshoot > Network Quarantine Info. 3. When you are satisfied that the virtual machine is operating correctly, shut down the virtual machine by clicking Start > Shut down in the virtual machine. This closes the VMware ACE window and returns you to VMware ACE Manager. Note: Be sure to shut down and not simply suspend the virtual machine. If you close the VMware ACE window by clicking the close icon ( ), the virtual machine is suspended, not powered off. You cannot package a suspended virtual machine. Deploying the Virtual Machine Package After you have created a project and applied policies to the virtual machines in the project, you create packages to deploy those virtual machines to end users. A package includes an installer and the additional files needed to install a virtual machine and the VMware ACE application that runs the virtual machine. 10

11 You may deploy a package over a network or on DVD or CD. If you deploy the package on disks, the first disk of the set includes the autorun files needed to start the installer automatically when the user inserts the disk in the host computer s drive. A wizard guides you through the process of creating a package. For details on creating packages, see the VMware ACE Administrator s Manual. After you distribute the virtual machine package to users, you are finished for the time being. Whenever you have software updates for the deployed virtual machines, you can go to the next section, Updating the Required Version. Updating the Required Version When you have an update to your corporate image, you can force all deployed virtual machines to be updated by using VMware ACE Manager to change the minimum required version in the policy list. Note: Before completing this procedure to update the version list, be certain you have placed the appropriate update script on the update server. To update the version list, run VMware ACE Manager and complete the following steps: 1. Select the project and the virtual machine. From the Commands list on the virtual machine details page click Edit network quarantine policy. 2. The policy editor opens. Click the Manage Versions link. 3. The Manage Versions panel appears. To add a new version to the list, click Add. 4. The Add New Version dialog box appears. You can change the name if you wish to something more meaningful for your patch system. For example, match version names to the names of updates in your patch management system. If you cannot do this, be certain to use the Description field to identify the update item that corresponds to this version. In the Description field, list all relevant information about the update script for this version of the virtual machine. For example, list service packs, application versions and so on that the script installs. The dialog box displays the nq-set command needed to update the version number for the virtual machine. Copy the command from the dialog box and paste it into a text file for later use. The token for this command is unique to this version of the virtual machine in this project. You must include this command in your update script. When end users run the script to update the operating system or software in their virtual machine, this command runs to update the virtual machine to the proper version. Click OK to continue. 5. The Manage Version panel now shows the new version in the list. Click and drag the slider at the left of the versions list to specify which versions have normal access and which versions have restricted access. Versions above the red line have normal access, as defined in your network quarantine policies. Versions below the red line have restricted access. 11

12 You can allow more than one version to have normal access. In this case, users get the update available message you specified when you initially created this policy. That message should direct them to the update server. You can review the message on the next panel. Click Next to continue. 6. The Messages panel appears. You already have a custom message that you entered when you created the initial version of this virtual machine. This is the message that end users see when their machines are out of date. You can change the message if you wish or accept the current message. Be certain that you have provided instructions on where and how to access the update server. The update available message also appears. If you allow multiple versions to have normal access, check the Display message when update is available box. Click Next to continue. 7. The Summary panel appears. Verify the settings and click Next to continue. 8. The Deploy Policy panel appears. The options available on the panel depend on whether you are storing your policies on a web server or on an Active Directory server. a. If you are using a Web server, select Mark this policy as deployed and save it to a network quarantine policy file to capture your policy changes. You may type the path and filename for the policy file or click Browse to navigate to the location where you want to save the file. VMware ACE Manager automatically copies the updated policy file to the URL shown in this panel. The policies take effect as soon as you save the policy file. Click Finish to save the policy file. Click OK to save the settings and exit the Network Quarantine Wizard. b. If you are using an Active Directory server, select Deploy the network quarantine policy to your Active Directory server. When you click Finish, the wizard deploys the policies, which take effect immediately. Updating the Patch Server Before deploying the policy to the policy server, be certain you have placed the required patches on the Update server. At the end of the update script, if installation of the update patch is successful, run the nq-set command to update the version of the virtual machine to the level of the current patch. Use the nq-set command you saved in step 4 of the previous procedure. You can also view this command in the Summary page for the network quarantine policies. Each version update defined in the Network Quarantine Wizard has a network quarantine descriptor associated with it. The Network Quarantine Wizard also displays the command you need to run in the guest operating system to update the descriptor. To view that command, go to the Manage Versions panel in the Network Quarantine Wizard, choose the version you want to check, then click Properties. The command is shown in the field at the bottom of the screen. The nq-set command must be run from within the guest operating system. It is available in the guest operating system after you install the version of VMware Tools provided with VMware ACE Manager. 12

13 Windows guest: The command is C:\Program Files\vmware\vmware tools\vmwareservice -cmd "nq-set [-n] [new descriptor]" Enter the entire command on a single line. Linux guest: The command is /usr/sbin/vmware-guestd --cmd "nq-set [-n] [new descriptor]" The following example shows the nq-set with a sample descriptor: C:\Program Files\vmware\vmware tools\vmwareservice -cmd "nq-set -n 0x4c2faea0" VMware, Inc Porter Drive Palo Alto, CA Copyright VMware, Inc. All rights reserved. Protected by one or more of U.S. Patent Nos. 6,397,242, 6,496,847, 6,704,925, 6,711,672, 6,725,289, 6,735,601, 6,785,886, 6,789,156 and 6,795,966; patents pending. VMware is a registered trademark and the VMware boxes logo, GSX Server, ESX Server, Virtual SMP, VMotion and VMware ACE are trademarks of VMware, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds. All other marks and names mentioned herein may be trademarks of their respective companies. Revision Item: ACE-ENG-Q

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