IBM Information Server on Cloud

Transcription

1 Service Description IBM Information Server on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients of the Cloud Service. The applicable Quotation and Proof of Entitlement (PoE) are provided as separate Transaction Documents. 1. Cloud Service IBM Information Server on Cloud consists of various data integration and governance products as a service on IBM's SoftLayer global cloud infrastructure. It offers the rich features of an on-premises data integration products deployment without the cost, complexity, and risk of managing the Client's own infrastructure. Optionally managed add-on services can also be added to maintain and manage the infrastructure. This offering delivers the following key services in small, medium, and large user configurations to match the Client's needs: a. Information Server on Cloud for Data Quality Helps the Client create and monitor data quality in order to turn data into trusted information. The software can analyze, cleanse, monitor, and manage data to support the Client's decision making and business processes. b. Information Governance Catalog on Cloud Helps the Client build trusted data by creating, maintaining, and monitoring consistent business policies and rules. c. DataStage on Cloud Integrates data across multiple systems using a high performance parallel framework, and it supports extended metadata management and enterprise connectivity. d. Information Server on Cloud Client Enables the Client to design jobs in the DataStage Designer client and run them in the DataStage Director client. e. Information Server on Cloud Enterprise Edition Provides end-to-end information integration capabilities to help the Client understand, govern, create, maintain, transform, and deliver quality data. The service also provides data integration that can transform data in any style and deliver it to any system, ensuring faster time to value and reduced risk for IT. The service includes all of the above services. The Cloud Service has an engine tier and a service tier; the clients are installed on a separate machine. The number of concurrent users is limited by the plan as set forth below. Entitlements for additional concurrent users can be purchased separately. There are three categories for the services, not all of which are offered for all of the different services: Standard IBM Information Server on Cloud Data Quality Small, Medium & Large IBM Information Server on Cloud Data Quality Dev/Test Small, Medium IBM Information Governance Catalog on Cloud Small, Medium & Large IBM DataStage on Cloud Small, Medium & Large IBM DataStage on Cloud Small Dev/Test Small, Medium IBM Information Server on Cloud Enterprise Edition Small, Medium & Large IBM Information Server on Cloud Enterprise Edition Dev/Test Small, Medium The following information applies to all the Standard offerings: (1) For Small configuration: MPP set-up is not permitted, the maximum physical nodes are limited to one. i (06/2017) Page 1 of 14

2 High Availability or Disaster Recovery set-up is not permitted. (2) For Medium configuration: MPP set-up is permitted, the maximum physical nodes are limited to two. Additional physical nodes will require additional purchase. Clients may enable High Availability and Disaster Recovery configurations by purchasing additional Medium Instance entitlements. (3) For Large configuration: MPP set-up is permitted, there is no restriction on the number of physical nodes. Additional physical nodes will require additional purchase. Clients may enable High Availability and Disaster Recovery configurations by purchasing additional Large Instance entitlements. Premium (With Backup enabled) IBM Information Server on Cloud Enterprise Edition Premium Small, Medium & large IBM DataStage on Cloud Premium Small, Medium & Large High Availability (With Backup and High Availability enabled) IBM Information Server on Cloud Enterprise Edition with High Availability Small, Medium & large IBM DataStage on Cloud with High Availability Small, Medium & Large 1.1 IBM Information Server on Cloud Data Quality Available Configurations Information Server on Cloud Data Quality Small, and two concurrent users, and two concurrent users c. Cognos server (optional): Information Server on Cloud Data Quality Medium, and five concurrent users, and five concurrent users c. Cognos server (optional): Information Server on Cloud Data Quality Large Bare Metal server with 12 x 2.4 GHz Xeon cores (or equivalent), 64 GB RAM, 1.7 TB storage RAID Level 1, 1 Gbps, and ten concurrent users Bare Metal server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, 960 GB storage RAID Level 1, 1 Gbps, and ten concurrent users c. Cognos system (optional): i (06/2017) Page 2 of 14

3 Bare Metal server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, 960 GB storage RAID Level 1, 1 Gbps Information Server on Cloud Data Quality Dev/Test Small (can be used for development and testing type requirement), and two concurrent users, and two concurrent users c. Cognos server (optional): Information Server on Cloud Data Quality Dev/Test Medium (can be used for development and testing type requirement), and five concurrent users, and five concurrent users c. Cognos server (optional): 1.2 IBM Information Governance Catalog on Cloud Available Configurations Information Governance Catalog on Cloud Small Virtual server with 4 x 2.0 GHz Xeon cores (or equivalent), 12 GB RAM, 200 GB storage, 1 Gbps public and private network uplinks Information Governance Catalog on Cloud Medium Virtual server with 8 x 2.0 GHz Xeon cores (or equivalent), 16 GB RAM, 600 GB storage, 1 Gbps public and private network uplinks IBM Information Governance Catalog on Cloud Large Bare Metal server with 12 x 2.4 GHz Xeon cores (or equivalent), 64 GB RAM, 960 GB storage RAID Level 1, 1 Gbps 1.3 IBM DataStage on Cloud Premium Available Configurations IBM DataStage on Cloud Premium Small a. DataStage Server: Virtual private server with 4 x 2.0 GHz Xeon cores (or equivalent), 16 GB RAM, first disk 100 GB, second disk 500 GB, 1 Gbps Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 100 GB, second disk 1 TB, Performance storage (4000 IOPS), 3TB SAN, 1 Gbps public and private network uplinks 1 client deployed on: i (06/2017) Page 3 of 14

4 1.3.2 IBM DataStage on Cloud Premium Medium a. DataStage Server: Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, first disk 100 GB, second disk 1 TB, 1 Gbps Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 100 GB, second disk 1 TB, Performance storage (6000 IOPS), 4TB SAN, 1 Gbps public and private network uplinks 3 clients each deployed on: IBM DataStage on Cloud Premium Large a. DataStage Server: Bare Metal server with 12 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 960 GB storage, 1 Gbps redundant Bare Metal server with 12 x 2.4 GHz Xeon cores (or equivalent), 128 GB RAM, 4 x 1.7 TB SSD + RAID Controller, RAID 5, Effective Disk Size 5.1 TB, 8TB SATA, 1 Gbps redundant public and private network uplinks 5 clients each deployed on: 1.4 IBM DataStage on Cloud Available Configurations IBM DataStage on Cloud is offered based on the configuration that best meets the Client's needs. Each configuration comes with a Client tier of DataStage deployed on: second disk 100 GB The available configurations are: IBM DataStage on Cloud Small Virtual private server with 4 x 2.0 GHz Xeon cores (or equivalent), 16 GB RAM, first disk 100 GB, second disk 500 GB, 1 Gbps Clients are entitled for two node DataStage APT configuration files only IBM DataStage on Cloud Medium Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, 1.1 TB storage, 1 Gbps Clients are entitled for multi node DataStage APT configuration files IBM DataStage on Cloud Large Bare Metal server with 12 x 2.4 GHz Xeon cores (or equivalent), 64 GB RAM, 960 GB storage, 1 Gbps Clients are entitled for multi node DataStage APT configuration files IBM DataStage on Cloud Small Dev/Test Virtual private server with 4 x 2.0 GHz Xeon cores (or equivalent), 16 GB RAM, first disk 100 GB, second disk 500 GB, 1 Gbps Clients are entitled for two node DataStage APT configuration files only. i (06/2017) Page 4 of 14

5 1.4.5 IBM DataStage on Cloud Medium Dev/Test Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, 1.1 TB storage, 1 Gbps Clients are entitled for multi node DataStage APT configuration files only. 1.5 IBM DataStage on Cloud with High Availability Available Configurations IBM DataStage on Cloud with High Availability Small a. DataStage Server with High Availability: Virtual private server with 4 x 2.0 GHz Xeon cores (or equivalent), 16 GB RAM, first disk 100 GB, second disk 500 GB, Endurance storage, 1 Gbps Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 100 GB, second disk 1 TB, Performance storage (4000 IOPS), 3TB SAN, 1 Gbps public and private network uplinks 1 client deployed on: IBM DataStage on Cloud with High Availability Medium a. DataStage Server with High Availability: Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, first disk 100 GB, second disk 1 TB, Endurance storage, 1 Gbps Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 100 GB, second disk 1 TB, Performance storage (6000 IOPS), 4TB SAN, 1 Gbps public and private network uplinks 3 clients each deployed on: IBM DataStage on Cloud with High Availability Large a. DataStage Server with High Availability: Bare Metal server with 12 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, 960 GB Endurance storage, 1 Gbps Redundant Bare Metal server with 12 x 2.4 GHz Xeon cores (or equivalent), 128 GB RAM, 4 x 1.7 TB SSD + RAID Controller, RAID 5, Effective Disk Size 5.1 TB, 8TB SATA, 1 Gbps redundant public and private network uplinks 5 clients each deployed on: i (06/2017) Page 5 of 14

6 1.6 IBM Information Server on Cloud Enterprise Edition Premium Available Configurations IBM Information Server on Cloud Enterprise Edition Premium Small a. Enterprise Server: Virtual private server with 4 x 2.0 GHz Xeon cores (or equivalent), 16 GB RAM, first disk 100 GB, second disk 500 GB, 1 Gbps Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 100 GB, second disk 1 TB, Performance storage (4000 IOPS), 4TB SAN, 1 Gbps public and private network uplinks 1 client deployed on: IBM Information Server on Cloud Enterprise Edition Premium Medium a. Enterprise Server: Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, first disk 100 GB, second disk 1 TB, 1 Gbps Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 100 GB, second disk 1 TB, Performance storage (6000 IOPS), 5TB SAN, 1 Gbps public and private network uplinks 3 clients each deployed on: IBM Information Server on Cloud Enterprise Edition Premium Large a. Enterprise Server: Bare Metal server with 12 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, 1.7 GB storage, 1 Gbps redundant b. Services: Bare Metal server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, 960 GB storage, 1 Gbps redundant c. Backup Server: Bare Metal server with 12 x 2.4 GHz Xeon cores (or equivalent), 128 GB RAM, 4 x 1.7 TB SSD + RAID Controller, RAID 5, Effective Disk Size 5.1 TB, 8TB SATA, 1 Gbps redundant public and private network uplinks d. Client: 5 clients each deployed on: i (06/2017) Page 6 of 14

7 1.7 IBM Information Server on Cloud Enterprise Edition with High Availability Available Configurations IBM Information Server on Cloud Enterprise Edition Small with High Availability a. Engine: 2 engines, each deployed on: Virtual private server with 4 x 2.0 GHz Xeon cores (or equivalent), 16 GB RAM, first disk 100 GB, second disk 500 GB, Endurance storage, 1 Gbps b. Server: Virtual private server with 4 x 2.0 GHz Xeon cores (or equivalent), 16 GB RAM, first disk 100 GB, second disk 500 GB, Endurance storage, 1 Gbps 1 client deployed on: d. Backup: Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 100 GB, second disk 1 TB, Performance storage (4000 IOPS), 4 TB SAN, 1 Gbps public and private network uplinks IBM Information Server on Cloud Enterprise Edition Medium with High Availability a. Engine: 2 engines, each deployed on: Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, first disk 100 GB, second disk 1 TB, Endurance storage, 1 Gbps b. Server: Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, first disk 100 GB, second disk 1 TB, 1 Gbps 3 clients each deployed on: d. Backup: Virtual private server with 8 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, first disk 100 GB SAN, second disk 1 TB, Performance storage (6000 IOPS), 5TB SAN IBM Information Server on Cloud Enterprise Edition Large with High Availability a. Engine: 2 engines, each deployed on: Bare Metal server with 12 x 2.0 GHz Xeon cores (or equivalent), 64 GB RAM, 1.7 GB Endurance storage, 1 Gbps Redundant b. Services: Bare Metal server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, 960 GB storage, 1 Gbps Redundant 5 clients each deployed on: i (06/2017) Page 7 of 14

8 d. Backup: Bare Metal server with 12 x 2.4 GHz Xeon cores (or equivalent), 128 GB RAM, 4 x 1.7 TB SSD + RAID Controller, RAID 5, Effective Disk Size 5.1 TB, 8TB SATA 1.8 IBM Information Server on Cloud Enterprise Edition Available Configurations IBM Information Server on Cloud Enterprise Edition Small, and two concurrent users, and two concurrent users c. Business Process Manager / Cognos system (optional): IBM Information Server on Cloud Enterprise Edition Medium, and five concurrent users, and five concurrent users c. Business Process Manager / Cognos system (optional): IBM Information Server on Cloud Enterprise Edition Large Bare Metal server with 12 x 2.4 GHz Xeon cores (or equivalent), 64 GB RAM, 1.7 TB storage RAID Level 1, 1 Gbps, and ten concurrent users Bare Metal server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, 960 GB storage RAID Level 1, 1 Gbps, and ten concurrent users c. Business Process Manager / Cognos system (optional): Bare Metal server with 8 x 2.0 GHz Xeon cores (or equivalent), 32 GB RAM, 960 GB storage RAID Level 1, 1 Gbps IBM Information Server on Cloud Enterprise Edition Dev/Test Small (Can be used for development and testing type requirement), and two concurrent users, and two concurrent users c. Business Process Manager / Cognos System (optional): i (06/2017) Page 8 of 14

9 1.8.5 IBM Information Server on Cloud Enterprise Edition Dev/Test Medium (Can be used for development and testing type requirement), and five concurrent users, and five concurrent users c. Business Process Manager / Cognos System (optional): 1.9 Optional Services IBM Information Server on Cloud Client Depending on the configuration (small, medium, and large) the Client chooses, the Client gets the entitlement of different numbers of concurrent users. This service can help the Client add additional concurrent users to what the Client receives as the default IBM Information Server on Cloud Silver-level Managed Services Silver level Managed Services are available for the following configurations IBM Information Server on Cloud Enterprise Edition Premium, Small, Silver Level Managed Services IBM Information Server on Cloud Enterprise Edition Premium, Medium, Silver Level Managed Services IBM Information Server on Cloud Enterprise Edition Premium, Large, Silver Level Managed Services IBM DataStage on Cloud Premium Small, Silver Level Managed Services IBM DataStage on Cloud Premium Medium, Silver Level Managed Services IBM DataStage on Cloud Premium Large, Silver Level Managed Services IBM Information Server on Cloud Enterprise Edition with High Availability, Small, Silver Level Managed Services IBM Information Server on Cloud Enterprise Edition with High Availability, Medium, Silver Level Managed Services IBM Information Server on Cloud Enterprise Edition with High Availability, Large, Silver Level Managed Services IBM DataStage on Cloud with High Availability, Small, Silver Level Managed Services IBM DataStage on Cloud with High Availability, Medium, Silver Level Managed Services IBM DataStage on Cloud with High Availability, Large, Silver Level Managed Services The monthly remote consulting time for operations and maintenance activities includes: a. Customer success management: Dedicated point of contact aligned for coordination to support Client success. b. Patching: Identify, schedule, and apply operating system security patches. Identify, schedule, and apply DBMS installation of fixes and security patches. Identify, schedule, and apply purchased offering product temporary fix (PTFs), patches, and security fixes. c. Managed backups of file system and databases using the bundled purchased and implemented IBM Spectrum Protect solution. d. Firewall rules regular review: i (06/2017) Page 9 of 14

10 Scheduled review and reporting of what is network accessible and how. Additional activities, custom solution implementation, configuration, and integration services are available for an additional charge under a statement of work. This subscription service is purchased per month and expires as specified in Client's Proof of Entitlement IBM Information Server on Cloud Gold-level Managed Services Gold level Managed Services, are available in the following configurations IBM Information Server on Cloud Enterprise Edition Premium, Small, Gold Level Managed Services IBM Information Server on Cloud Enterprise Edition Premium, Medium, Gold Level Managed Services IBM Information Server on Cloud Enterprise Edition Premium, Large, Gold Level Managed Services IBM DataStage on Cloud Premium, Small, Gold Level Managed Services IBM DataStage on Cloud Premium, Medium, Gold Level Managed Services IBM DataStage on Cloud Premium, Large, Gold Level Managed Services IBM Information Server on Cloud Enterprise Edition with High Availability, Small, Gold Level Managed Services IBM Information Server on Cloud Enterprise Edition with High Availability, Medium, Gold Level Managed Services IBM Information Server on Cloud Enterprise Edition with High Availability, Large, Gold Level Managed Services IBM DataStage on Cloud with High Availability, Small, Gold Level Managed Services IBM DataStage on Cloud with High Availability, Medium, Gold Level Managed Services IBM DataStage on Cloud with High Availability, Large, Gold Level Managed Services This Gold-level service provides monthly remote consulting time for operations and maintenance activities including: a. Customer success management: Dedicated point of contact aligned for coordination to support Client success. b. Patching: Identify, schedule, and apply operating system security patches. Identify, schedule, and apply DBMS installation of fixes and security patches. Identify, schedule, and apply purchased offering product temporary fix (PTFs), patches, and security fixes. c. Management of backups of file system and databases using the bundled purchased and implemented IBM Spectrum Protect solution. d. Firewall rules regular review: Scheduled review and reporting of what is network accessible and how. e. Around-the-clock monitoring and incident response: Install IBM monitoring agent. Confirm alerts are being generated and communicated. Open IBM product offering support requests on the Client's behalf if necessary based on alerts. Report on status through closure. Coordinate development of proposals for additional IBM services if necessary to supplement Client and third party resolution of implementation/configuration related issues. Additional activities, custom solution implementation, configuration, and integration services are available for an additional charge under a statement of work. This subscription service is purchased per month and expires as specified in Client's Proof of Entitlement. i (06/2017) Page 10 of 14

11 1.10 Set-Up Services Set-up Services can be acquired to assist the Client with the initial installation of the core offering IBM Information Server on Cloud Jump Start This set-up service provides up to 50 hours of remote consulting time for startup activities including: a. assistance with use cases; b. coaching on proven practices for reports, dashboards and other systems tooling; c. guided assistance and advice on preparation, execution and validation for initial data loading; and d. other administrative and configuration topics of interest (collectively, "startup activities"). This remotely delivered set-up service is purchased per Engagement, and expires 90 days from the date of purchase of entitlement, as specified in Client's Proof of Entitlement, regardless of whether all hours have been used IBM Information Server on Cloud Accelerator This set-up service provides up to 50 hours of remote consulting time to be used for performing activities including: a. assistance with use cases, including data movement use cases in support of a one-time, point in time, data movement; b. coaching on proven practices for reports, dashboards and other systems tooling; c. guided assistance and advice on preparation, execution and validation for initial data loading (including set-up of source and target environments and data movement as defined in data movement use case); and d. other administrative and configuration topics of interest (collectively, "Activities"). This remotely delivered set-up service is purchased per Engagement and expires 12 months from the date of purchase of entitlement or on the last day of the initial Cloud Service subscription term, whichever is earliest, regardless of whether all hours have been used. 2. Security Description This Cloud Service follows IBM's data security and privacy principles for Cloud Services which are available at and any additional terms provided in this section. Any change to IBM's data security and privacy principals will not degrade the security of the Cloud Service. This Cloud Service may be used to process content that contains personal data if Client, as the data controller, determines that the technical and organizational security measures are appropriate to the risks presented by the processing and the nature of the data to be protected. Client recognizes that this Cloud Service does not offer features for the protection of sensitive personal data or data subject to additional regulatory requirements. Client acknowledges that IBM has no knowledge of the types of data that have been included in the content, and cannot make an assessment as to the suitability of the Cloud Services or the security protections which are in place. 2.1 Security Features and Responsibilities Client will be notified of hardware failures detected by IBM. Monitoring and responding to OS or software failures is the responsibility of the Client, engaging IBM support as required. This Cloud Service is included in IBM's Privacy Shield certification and applies when Client chooses to have the Cloud Service hosted in a data center located in the United States. The IBM Privacy Shield Privacy Policy applies to this offering, and is available here: 3. Service Level Objective IBM provides the following service level objective ("SLO") for the Cloud Service: 99.9% service availability outside of regularly scheduled maintenance windows Service level objectives are a goal and do not constitute a warranty to Client. There is no refund, credit, or other remedy available to Client in the event IBM does not meet the SLO. i (06/2017) Page 11 of 14

12 4. Technical Support Technical support for the Cloud Service is provided via the bluemix support portal which can be accessed at Client can select the option of "Technical Support", and then the "Data & Analytics" option should be selected. All the relevant details should be filled in the form and ticket should be submitted. Technical support is offered with the Cloud Service and is not available as a separate offering. The following table is intended to outline response time objectives that IBM strives to achieve, measured from the time IBM receives Client's initial request for support, to the time IBM provides an initial communication back to Client regarding the request. Severity Severity Definition Response Time Objectives Response Time Coverage 1 Critical business impact/service down: Business critical functionality is inoperable or critical interface has failed. This usually applies to a production environment and indicates an inability to access services resulting in a critical impact on operations. This condition requires an immediate solution. 2 Significant business impact: A service business feature or function of the service is severely restricted in its use or the Client is in jeopardy of missing business deadlines. 3 Minor business impact: Indicates the service or functionality is usable and it is not a critical impact on operations. 4 Minimal business impact: An inquiry or non-technical request. Within 1 hour Within 2 business hours Within 4 business hours Within 1 business day 24x7 M-F business hours M-F business hours M-F business hours Response time objectives described herein are intended to describe IBM's goals only, and do not represent a guarantee of performance. 5. Entitlement and Billing Information 5.1 Charge Metrics The Cloud Service is available under the charge metric specified in the Transaction Document: a. Instance is a unit of measure by which the Cloud Service can be obtained. An Instance is access to a specific configuration of the Cloud Service. Sufficient entitlements must be obtained for each Instance of the Cloud Service made available to access and use during the measurement period specified in Client's PoE or Transaction Document. b. Engagement is a unit of measure by which the services can be obtained. An Engagement consists of professional and/or training services related to the Cloud Service. Sufficient entitlements must be obtained to cover each Engagement. 5.2 Set-up Charges A one-time setup fee applies at the rate and billing terms specified in the Transaction Document. 6. Term and Renewal Options The term of the Cloud Service begins on the date IBM notifies Client of their access to the Cloud Service, as documented in the PoE. The PoE will specify whether the Cloud Service renews automatically, proceeds on a continuous use basis, or terminates at the end of the term. For automatic renewal, unless Client provides written notice not to renew at least 90 days prior to the term expiration date, the Cloud Service will automatically renew for the term specified in the PoE. i (06/2017) Page 12 of 14

13 For continuous use, the Cloud Service will continue to be available on a month to month basis until Client provides 90 days written notice of termination. The Cloud Service will remain available to the end of the calendar month after such 90 day period. 7. Additional Terms 7.1 Dev/Test Limitation If the Cloud Service is designated as "Dev/Test" it can only be used as part of Client's development and test environment for internal Dev/Test activities, including but not limited to testing, performance tuning, fault diagnosis, internal benchmarking, staging, quality assurance activity and/or developing internally used additions or extensions to the Cloud Service using published application programming interfaces. 7.2 Use Restrictions and Limitations IBM Information Server on Cloud Enterprise Edition, IBM Information Server on Cloud Enterprise Edition Premium and IBM Information Server on Cloud Enterprise Edition with High Availability Client is not authorized to use any of the following components or functions: a. IBM InfoSphere DataStage Pack for SAS (of IBM InfoSphere DataStage) b. Storage Optimization Feature (of IBM DB2) c. purescale Feature (of IBM DB2) d. High Availability/Failover Hot Standby Configuration (of IBM DB2) e. Connection to IBM Process Center Express (of IBM Process Server Standard) f. Client's usage of IBM Process Center Standard, IBM Process Server Standard and IBM Process Designer is limited to Data Quality Remediation and Stewardship Processes. "Data Quality Remediation and Stewardship Processes" means the Client is only permitted to create processes and activities that manage data quality remediation and/or the stewardship of Governance Assets relation to events which are (1) captured by the Cloud Service or (2) captured by the following IBM InfoSphere Information Server Programs; IBM InfoSphere DataStage, IBM InfoSphere QualityStage, IBM InfoSphere Information Analyzer, IBM Information Server on Cloud Data Quality or IBM DataStage on Cloud. When the Cloud Service is listed as enabling software for another service, then use of the IBM Process Center and IBM Process Server and IBM Process Designer are prohibited. g. For the High Availability, the passive engine tier node can't be used for the purpose of running parallel jobs in MPP mode IBM Information Server on Cloud Data Quality Client is not authorized to use any of the following components or functions: a. Storage Optimization Feature (of IBM DB2) b. purescale Feature (of IBM DB2) c. High Availability/Failover Hot Standby Configuration (of IBM DB2) d. Client's entitlement to IBM Information Governance Catalog is for creation of glossary terms, categories, information governance policies and information governance rules up to a maximum of 250 of any combination of these items IBM Information Governance Catalog on Cloud Client is not authorized to use any of the following components or functions: a. Running a job function of IBM InfoSphere DataStage b. Designing a new asset of IBM InfoSphere DataStage and Quality Stage Designer c. IBM InfoSphere DataStage Pack for SAS (of IBM InfoSphere DataStage d. Storage Optimization Feature (of IBM DB2 e. purescale Feature (of IBM DB2) f. High Availability/Failover Hot Standby Configuration (of IBM DB2) i (06/2017) Page 13 of 14

14 This Cloud Service includes enabling software, which may be used only in connection with Client's use of the Cloud Service and only for the Cloud Service term. IBM InfoSphere Data Architect IBM DataStage on Cloud, IBM DataStage on Cloud Premium and IBM DataStage on Cloud with High Availability Client is not authorized to use any of the following components or functions: a. High Availability/Failover Hot Standby Configuration (of IBM DB2) b. IBM InfoSphere QualityStage c. IBM InfoSphere Information Analyzer d. IBM InfoSphere Information Analyzer Workbench e. IBM InfoSphere Information Governance Catalog f. IBM InfoSphere DataStage Pack for SAS (of IBM InfoSphere DataStage) g. IBM InfoSphere Data Quality Exception Console h. IBM Glossary Anywhere Client i. IBM InfoSphere FastTrack j. IBM InfoSphere Information Services Director: Limited to DataStage as Service provider Limited to DataStage jobs that do not use the ISD Input or ISD output stages (Topology I as listed in product documentation). Limited to SOAP over HTTP binding for service enable jobs IBM Spectrum Protect (Tivoli Storage Manager), provided for the Premium and High availability services The Premium and High Availability versions of this Cloud Service include the functionality of IBM Spectrum Protect (Tivoli Storage Manager) which may only be used by Client in connection with Client's use of this Cloud Service and may not be used for any other purpose. 7.3 Client Obligations for IBM Information Server on Cloud Client is obligated to install patches for the Cloud Service, Operating System, and other software in a timely manner to avoid defects, avoid security issues, and maintain currency with new functionality. IBM may request critical security patches to be installed by the Client in a timely manner to avoid impacting not only the Client, but other Clients as well. Failure to do so may result in the suspension of the Client's service. Client may install additional third party packages for use with the Cloud Service. IBM is not obligated to support these packages and is not responsible for impacts to the performance of the Cloud Service (i.e. DataStage, the operating system, or the hardware platform as a whole) due to these additional packages. Client is responsible for backing up the solution. Client is responsible for monitoring and recovering the solution. i (06/2017) Page 14 of 14