Ipswitch: The New way of Network Monitoring and how to provide managed services to its customers

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2 BRKPAR-2333 Ipswitch: The New way of Network Monitoring and how to provide managed services to its customers Paolo Ferrari, Senior Director Sales Southern Europe, Ipswitch, Inc.

3 WhatsUp Gold Jan 2018

4 Agenda About Ipswitch and WhatsUp Gold Features Integration with Cisco Connected TAC Service Q&A 4

5 Ipswitch We make IT simple Founded in 1991, Headquarters in Lexington, MA, 300 Employees 42,000+ Customers in 116 Countries Privately Held Secure & Managed File Transfer Powerful Unified Application, Server and Network Monitoring 5

6 Some Ipswitch Customers in EMEA 6

7 WhatsUp Gold 2017 Plus Features

8 WhatsUp Gold features Layer 2 Mapping Discovery Status & Performance Monitoring Alerting Inventory Monitoring Reporting 8

9 And Wireless Mapping & Monitoring Virtual Mapping & Monitoring Real Single Pane of Glass IT Monitoring Cloud Monitoring Application Performance Monitoring Configuration Management Traffic Analysis 9

10 Mapping Automatic consolidated customizable mapping (Layer 2, wired, wireless, virtual and cloud) & automatic configuration of dependencies to avoid false alarms 10

11 Monitoring Comprehensive Status, Performance & Passive Monitoring 11

12 Wireless Mapping & Reporting Automatic wireless infrastructure detection, mapping, monitoring & reporting 12

13 Inventory Reporting for Compliance Out of the box Inventories for Assets, Installed Software, Patches, etc. 13

14 Alerting Multiple alerting options, escalation policies, custom alarms 14

15 Virtual Infrastructure Monitoring Monitor host-guest relationships, resources by VM & event logs for VMWare & Hyper-V 15

16 Cloud Devices Monitoring Quickly discover and monitor your devices in AWS and Azure 16

17 Network Traffic Analysis Review your bandwidth usage with extensive reporting and alert on abnormal traffic levels 17

18 Flow Publisher Extends Traffic Monitoring to Non Flow-enabled Devices Captures raw network traffic and converts it into standard NetFlow records Lightweight agent/collector architecture Agent captures traffic from mirrored switch ports, network TAPs (Test Access Point) or Windows servers Collector aggregates traffic information across all agents Relies on WUG Flow Monitor for advanced reporting & alerting Seamless integration and equal visibility across native & non-native NetFlow records Flexible and cheap model: doesn t require network upgrades, downtimes or expensive probes or packet analysis/sniffer solutions 18

19 Application Performance Monitoring Monitor the availability & performance of commercial & custom business critical applications 19

20 Configuration Management Archive different versions, restore previous ones, detect and alert on changes, run security and regulatory compliance checks, bulk change configurations 21

21 Single Pane of Glass Reporting Out of the box & configurable user-specific Dashboards for network overview on one page 22

22 Coming soon in v2018 Dynamic maps with utilization indicators, new Wireless maps and reports (including Meraki), Performance monitors for Cloud devices and more 23

23 WhatsUp Gold - Integration with Cisco Connected TAC services

24 Connected TAC Overview The "Connected TAC" is a limited time trial for a value added service for customers that hold a Smart Net Total Care or equivalent support contract. It leverages digitized Intellectual Capital and expertise from the Cisco Technical Assistance Center (TAC) to proactively identify and resolve device issues before they impact network performance, availability and security. Customers can use the provided remediation to fix identified issues and improve Business Continuity and Risk Management. ConnectedTAC information Questions? Contact MSPteam@ipswitch.com 25

25 WhatsUp Gold Partners with Cisco to Provide Connected TAC Services to Customers Cisco chose WhatsUp Gold as a preferred solution to provide advanced proactive services to customers Diagnostic Bridge Questions? Contact MSPteam@ipswitch.com 26

26 WhatsUp Gold - Integration with Cisco Services Cisco Customers and Partners use WUG as: a powerful, flexible NMS a bridge between Cisco devices and Cisco Connected TAC advanced services Questions? Contact MSPteam@ipswitch.com 27

27 WhatsUp Gold - Integration with Cisco Services Customers can run system diagnostics manually one device at a time via the Cisco CLI Analyzer or schedule proactive, automated diagnostic scans of multiple devices through the Cisco Diagnostic Bridge. Benefit for customers: with WUG it is easier to get device list form one central point (WUG as source of truth ), by integrating the Bridge with WUG. The Diagnostic Bridge has to be installed on the WUG server. Questions? Contact MSPteam@ipswitch.com 29

28 How WhatsUp Gold works with Connected TAC The bridge proactively runs and collects results of show commands which is transmitted to Cisco via secure API connection to be correlated with Cisco intellectual capital. Data is analyzed by automated scripts built and constantly refreshed by Cisco engineers based on the knowledge gained from the millions of cases they handle at the Cisco TAC. Diagnostic results, which are sent back to bridge, can be viewed via MyDiagnostics UI. Questions? Contact 30

29 Connected TAC - Diagnostic Reports Questions? Contact MSPteam@ipswitch.com 32

30 Connected TAC - Diagnostic Reports Questions? Contact MSPteam@ipswitch.com 33

31 Connected TAC - Automated Notifications Questions? Contact MSPteam@ipswitch.com 34

32 Meet stand E17

33 Please complete your Online Session Evaluations after each session Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt All surveys can be completed via the Cisco Live Mobile App or the Communication Stations Complete Your Online Session Evaluation Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at Cisco and/or its affiliates. All rights reserved. Cisco Public

34 Continue Your Education Demos in the Cisco campus Walk-in Self-Paced Labs Tech Circle Meet the Engineer 1:1 meetings Related sessions BRKPAR Cisco and/or its affiliates. All rights reserved. Cisco Public 37

35 Thank you

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