How to Submit Settlement Inquiry Remedy Tickets

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1 How to Submit Settlement Inquiry Remedy Tickets Defense Finance and Accounting Service Integrity - Service - Innovation

2 BMC REMEDY AR SYSTEM First log into Web Remedy: web.dfas.mil/arsys/forms/fin-ss72z2/home- Page/Default+Admin+View/?cacheid=c8a0571 This screen will appear: Enter User ID & Password. Then hit the log in button 9/29/2017 Integrity - Service - Innovation 2

3 BMC REMEDY AR SYSTEM Select this option INAR-ARS-07-1 New to submit new inquiry 9/29/2017 Integrity - Service - Innovation 3

4 DFAS Uses the Term Settlements Before we begin, For the sake of efficiency, DFAS often uses settlement as a shorthand term that refers to any document DFAS receives requiring the payment of back pay. 9/29/2017 Integrity - Service - Innovation 4

5 Settlement Inquiry- New submission A new drop down box has been added to the title Settlement Inquiry. Submission and Follow-Up. Both of these sub-titles have a customer expectation of 15 days: Submission: This is to be used for all new Settlements being submitted to the payroll Office for processing. A new template has been added to assist the customer in identifying all required documentation up front. The template outlines a settlement checklist to include attachments fields to assist the agency in identifying all required documentation in advance. All new settlement submissions must be provided under this title. If tickets are submitted un an incorrect title, such as SF- 50 or pay audit, the ticket will be returned and requested to be submitted under the new mandated submission template. 9/29/2017 Integrity - Service - Innovation 5

6 Settlement Inquiry-Submission Select Submission from the drop down This message will pop up when the title is selected from the drop down. Select OK to proceed 9/29/2017 Integrity - Service - Innovation 6

7 Settlement Inquiry-Submission The details filed will need to be populated with the information related to the settlement for the payroll Office. It s a mandated field to be populated. Next scroll down the Remedy ticket to the Template. The first fields is mandatory. Copy of the Settlement must be attached. The second field has been edited for the employee statement relative to back-pay. Select Yes to upload and No if this is not relevant. IE: Settlement pertains to leave only and no pay is impacted. The next five questions are yes or no questions. 9/29/2017 Integrity - Service - Innovation 7

8 Settlement Inquiry-Submission Attach Copy of settlement agreement under legal documents field and Employee Statement Relative to back pay. The settlement agreement field is mandated to proceed with a new inquiry NOTE: Edits are in effect to disallow submission of a Settlement without the required Settlement Agreement. 9/29/2017 Integrity - Service - Innovation 8

9 Settlement Inquiry-Submission If corrected SF-50s are required, select yes from drop down and the attachment field will appear. Continue selections for all questions on the template 9/29/2017 Integrity - Service - Innovation 9

10 Settlement Inquiry-Submission If multiple documents are required per each individual field such a SF-50s, please scan the documents into one upload file per attachment or use a zip file to condense the data. This helps keep all like documents within the same fields. Keep in mind that there are five additional attachment fields located within the Remedy ticket. Zip files are single files, sometimes called "archives", that contain one or more compressed files. Zip files make it easy to keep related files together and make transporting, ing, downloading and storing data and software faster and more efficient. 9/29/2017 Integrity - Service - Innovation 10

11 Settlement Inquiry-Submission After questions one through five have been reviewed and all relevant documents uploaded to the appropriate attachment fields. Scroll to the top of the left of the Remedy screen to save your work. A pop-up box will appear providing you a Remedy ticket number. 9/29/2017 Integrity - Service - Innovation 11

12 Settlement Inquiry- Follow-Up The second sub-title for review: Settlement Inquiry Follow Up: This title is to be used for follow up inquires pertaining to a prior settlement Inquiry submission ticket only. IE: To provide missing documentation or questions regarding PRO actions on a specific settlement. Include in the details section of the ticket the following: prior Remedy ticket number and indicate the actions that are correct as well as any actions that need correcting. Also attach any necessary documentation. 9/29/2017 Integrity - Service - Innovation 12

13 Settlements Inquiry- FOLLOW UP Select FOLLOW-UP These messages will pop-up, please review and then select OK 9/29/2017 Integrity - Service - Innovation 13

14 Instructions to compress (or zip) a file We will now show you how to zip or compress files. Locate the files you wish to compress. 9/29/2017 Integrity - Service - Innovation 14

15 Instructions to compress (or zip) files Highlight or select all the files, right-click and point to Send to, and then click Compressed (zipped) folder. 9/29/2017 Integrity - Service - Innovation 15

16 Compressed Zip Folder A new compressed folder is created in the same location. To rename it, right click the folder, click rename and then type the new name. 9/29/2017 Integrity - Service - Innovation 16

17 Note on compressing files into a folder If you have already created a compressed folder and you want to add a new file or folder to it, drag the files that you want to add to the compressed folder. 9/29/2017 Integrity - Service - Innovation 17

18 How to add the zip file to the attachment fields Select add and attach the zipped folder from your desktop. You are now ready to submit your Remedy ticket. 9/29/2017 Integrity - Service - Innovation 18

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