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1 On-demand target, up and running

2 ii On-demand target, up and running

3 Contents Chapter 1. Assumptions Chapter 2. Overview Chapter 3. Component purpose Chapter 5. Starting a session with an on-demand target Index Chapter 4. Configuration iii

4 iv On-demand target, up and running

5 Chapter 1. Assumptions It is assumed that the users of this guide have a basic knowledge of IBM Endpoint Manager for Remote Control. It is helpful to be familiar with the various components; server, controller, broker, gateway, targets. The purpose of the guide is to provide the steps to configure your environment to allow targets that are on the internet to take part in remote control sessions. It is assumed that the remote control components are already installed in your environment. It does not cover the installation of the components. For more information about installing the components, see the IBM Endpoint Manager for Remote Control Installation Guide It is also assumed that you are using a Certificate Authority (CA) signed certificate. To use a Certificate Authority (CA) signed certificate, you must obtain the following items. v A certificate for each broker in your environment. v The root certificate and any intermediate certificates for the CA. The PEM file must contain the following items, in the order that is listed. 1. Broker's certificate 2. Any intermediate certificates, if required 3. Root certificate 4. Broker's private key 1

6 2 On-demand target, up and running

7 Chapter 2. Overview Use IBM Endpoint Manager for Remote Control to start remote control sessions over the internet with targets that do not have the target software installed. IBM Endpoint Manager for Remote Control provides a feature that you can use to temporarily install the target software to allow the session to be authenticated and managed by the IBM Endpoint Manager for Remote Control server. These remote control sessions are started by using the broker component to make the connection. IBM Endpoint Manager for Remote Control provides a default web page that the target user can access to enter any required information before the target software is installed. The web page is available when you have the IBM Endpoint Manager for Remote Control server component installed. 3

8 4 On-demand target, up and running

9 Chapter 3. Component purpose To allow remote control sessions over the internet, you must install and configure various IBM Endpoint Manager for Remote Control components in your environment. The components interact with each other to provide the connection for a remote control session between the controller, and the target that is on the internet. The following components can be installed to provide a connection. Depending on your environment, you can have multiple gateways and brokers. Server Broker v v v v v Define session policies for the remote control session. The group membership of the controller user determines the policies that are used for the session. The policies that are defined for the user groups that the controller user belongs to are combined with the policies that you select for unregistered target sessions. Broker certificates are added to the truststore on the server to be used to authenticate the broker. Creates and authenticates the session connection code. Installed in the DMZ. Provides the connection between the target and the controller. Receives inbound connections from the controller and the target and then tunnels the remote control session between the two components. v Can be used as a reverse proxy to allow access to the server on-demand landing page. Gateway v Provides a route between the broker and the server for increased security. v Install one or more gateways in the company network that the server can connect to. Also, install one or more gateways in the DMZ network that the broker can connect to. v Can be installed on the same computer as the broker and server. Controller v Started from the server component. v Provides an interface for the controller user. On-demand target v Temporarily deployed to allow the target user to take part in a remote control session over the internet. v Removed from the target computer at the end of the session. 5

10 6 On-demand target, up and running

11 Chapter 4. Configuration The following steps provide details of the basic configuration that is needed in the various components to allow remote control sessions with an on-demand target. For information about additional properties that you can configure, see the IBM Endpoint Manager for Remote Control On-demand Target Guide. Follow the steps for the components that you install in your environment. Step 1: Configuring the gateways Configure the gateways by editing the gateway configuration file, trc_gateway.properties. The file is in the following directory Windows systems \Documents and Settings\All Users\Application Data\IBM\Tivoli\Remote Control\Gateway for Windows 2000, Windows XP, and Windows 2003 operating systems \ProgramData\IBM\Tivoli\Remote Control\Gateway on Windows Vista and later. Linux systems /etc Configure inbound connections Configure inbound connections so that the gateways can accept connections from endpoints or other gateways. You can configure multiple inbound connections and define a prefix for each connection parameter. Configure the following properties on each gateway, to define the inbound connection. For more information about extra parameters that you can configure for inbound connections, see the IBM Endpoint Manager for Remote Control On-demand Target Guide. ConnectionType Defines the type of connection. Must be set to Inbound. For example: inbound.1.connectiontype=inbound PortToListen Defines the TCP port that gateways and endpoints must use to connect to this gateway. Ensure that the port value is open for incoming connections on any firewall. Note the port number to use it when you register the gateway with the server. Configure a tunnel connection Tunnel connections provide a way for the on-demand target to connect to the server. On gateways that connect to the server, define an OutboundTunnel connection. Set the DestinationAddress to the IP Address of the remote control server. OutboundTunnel.1.ConnectionType = OutboundTunnel OutboundTunnel.1.DestinationAddress =

12 On gateways that receive connections from endpoints that want to connect to the server, define an InboundTunnel connection. In an on-demand session the broker contacts the server through the inbound tunnel connection. InboundTunnel.1.ConnectionType = InboundTunnel InboundTunnel.1.PortToListen = 8881 Configure a gateway connection Gateway connections provide a permanent connection between two gateways. You can configure multiple gateway connections and must define a prefix for each connection parameter so that the gateway can find all required settings for each connection. Define a gateway connection in each of the gateways in the company network to connect to the gateways in the DMZ. For each gateway connection, set the DestinationAddress to the IP address of the gateway in the DMZ that you want to connect to. The gateway with this address must be configured to accept inbound connections. Set DestinationPort to the port value that is defined for the inbound connection on the gateway that you want to connect to. Gateway.1.ConnectionType-Gateway Gateway.1.DestinationAddress = Gateway.1.DestinationPort = 8881 Step 2: Configuring the broker To configure the broker to your requirements, edit the trc_broker.properties file. The file is in the following directory. Windows systems \Documents and Settings\All Users\Application Data\IBM\Tivoli\Remote Control\Broker for Windows 2000, Windows XP, and Windows 2003 operating systems \ProgramData\IBM\Tivoli\Remote Control\Broker on Windows Vista and later. Linux systems /etc Configure server connection parameters At the start of a remote control session with an on-demand target, the broker connects to the server to authenticate the session and connection code. Use the following parameters to define the server. ServerURL Set to the URL of the server that the broker authenticates the session with. For example, A trailing / character is allowed. Note: As the broker is typically located outside of the intranet while the server is inside of it, this connection requires a proxy server or a chain of gateways. Use HTTPS and not HTTP if the connection from the broker to the server passes through an unsecure or untrusted network. Also, use HTTPS if the following properties are enabled in the trc.properties file, 8 On-demand target, up and running

13 enforce.secure.endpoint.callhome, or enforce.secure.endpoint.upload. Otherwise, the target cannot send audit information or status updates to the server. For more information about the enforce.secure properties, see the IBM Endpoint Manager for Remote Control Administrator's Guide. ProxyURL Add the URL of a proxy server or gateway if you are using one. This parameter is optional. Configure inbound connections Configure inbound connections so that the broker can accept connections from endpoints. You can configure multiple inbound connections and define a prefix for each connection parameter. Configure the following properties to define the inbound connection. For more information about extra parameters that you can configure for inbound connections, see the IBM Endpoint Manager for Remote Control Administrator's Guide. ConnectionType Defines the type of connection. Set to Inbound or Inbound6 when you are using IPv6 networks. For example: my\ connection.connectiontype=inbound PortToListen Defines the TCP port that endpoints use to connect to this broker. The port for listening for inbound connections. Ensure that the port value is open for incoming connections on any firewall. Note the port number to use it when you register the broker with the server. AllowEndpoints Determines whether endpoints can connect to this broker. For example, the on-demand target. Yes No Endpoint connections can be made to this broker. This value is the default value. Endpoint connections cannot be made to this broker. Step 3: Registering components with the server During a remote control session with an on-demand target, the broker must contact the server. Any gateways that are installed in the company network can also, contact the server. Therefore, you must provide details of the components to the server so that they can be authenticated by the server. You do not need to add the details of the gateways that are installed in the DMZ network. Registering the gateway To add an IBM Endpoint Manager for Remote Control gateway to the server, complete the following steps: 1. Click Admin > New Remote Control Gateway. 2. Supply the information for your gateway Hostname Enter the host name for your gateway. Description Enter a description for your gateway. The description is optional. IP address Enter the IP address of the system that is used as the gateway. Chapter 4. Configuration 9

14 The IP address must be the same as the one that was used when you configured the inbound connections in the gateway configuration. Port Enter the port that the gateway is listening for connections on. The port value must be the same as the one that was used when you configured the inbound connections in the gateway. Registering the broker To add IBM Endpoint Manager for Remote Control broker to the server, complete the following steps: 1. Select Admin > New Remote Control Broker 2. Supply the information for your broker. Fully qualified hostname Enter the fully qualified (DNS) host name for the broker. Port Enter the port that the broker is listening for connections on. The port value must be the same as the one that was used when you configured the inbound connections in the broker. Description Enter a description for the broker. The description is optional. 3. Click Submit. Step 4: Configuring the certificate keystore To configure the keystore on the broker, you require a.pem file. 1. Copy the.pem file to the working directory of the broker system. For example, var/opt/ibm/trc/broker or c:\programdata\ibm\tivoli\remote Control\Broker 2. Edit the trc_broker.properties file and configure the DefaultTLSCertificateFile or TLSCertificateFile property. Type the file name and path to the.pem file. Note: Use DefaultTLSCertificateFile to configure the certificate to be used for all connections to this broker. Use TLSCertificatePassphrase to configure each inbound or broker connection so that they use a different certificate. 3. Use the DefaultTLSCertificatePassphrase or TLSCertificatePassphrase property to define a password for the keystore. 4. Save the properties file. 5. Restart the broker service. Windows systems a. Go to Control Panel > Administrative tools > Services b. Right click IBM Endpoint Manager for Remote Control-Internet Connection Broker and select Restart. Linux systems Depending on the type of Linux operating system that you are using, you can use one of the following commands to restart the broker service. v /sbin/service ibmtrcicb restart v /etc/init.d/ibmtrcicb restart 10 On-demand target, up and running

15 Step 5: Add the root certificate to the server The certificate is used to verify the remote control connections that are established by using the broker. When you are using a CA certificate, you must add the root certificate to the truststore on the remote control server so that the server can authenticate the broker. To add the certificate to the truststore, complete the following steps. 1. Open the certificate file in a text editor. Select the certificate and copy it to the clipboard. 2. Select everything, including the BEGIN CERTIFICATE and END CERTIFICATE lines. 3. Select Admin > New Trusted Certificate 4. Paste the certificate data from the clipboard into the Certificate field. 5. Click Submit. 6. Verify that the correct certificate is shown and click Submit. Step 6: Define session permissions For a remote control session with an on-demand target, the policies that are defined for the user groups that the controller user belongs to are combined with the policies that you select for unregistered target sessions. To define policies for a remote control session with an on-demand target, complete the following steps on the remote control server: 1. Run a report to display the user groups. You can also use the search function. 2. Select a user group. 3. Select Set Permissions for Unregistered Targets. The Set Permissions for Unregistered Targets panel is displayed. Chapter 4. Configuration 11

16 4. To enable the policies, click Enable Permissions for the selected User Group. Note: If you clear Enable Permissions for the selected User Group and click Submit, no policies are set for this user group and unregistered targets. 5. Set values for the policies or keep the default values that are selected. You can also set a priority value for the policy. If the controller user is a member of multiple user groups, select a higher priority for policies that you want to override. For information about the policies, see Session policies for unregistered targets. 6. Click Show in the More permissions section to set values for extra policies if required. 12 On-demand target, up and running

17 7. Set a permissions schedule if required. To enable the policies now, click Submit. Chapter 4. Configuration 13

18 14 On-demand target, up and running

19 Chapter 5. Starting a session with an on-demand target You can start a remote control session through the internet with a target that does not have the target software already installed. IBM Endpoint Manager for Remote Control provides a feature that you can use to obtain a URL for a web page that the target user can access to temporarily install the target software. When you start a broker session, a connection code and URL are displayed. The target user must enter the URL into their browser to proceed with the installation process. During this process, they must follow any on-screen instructions. 1. Log on to the IBM Endpoint Manager for Remote Control server with a valid ID and password. 2. Click Targets > Start Broker session. The Connection code window is displayed. Connection Code The connection code is used by the server to authenticate the session. Use the clipboard icon to copy the connection code to the clipboard. Connection URL The URL provides the target user with a web page that they can access to download and install the target software. Use the clipboard icon to copy the URL to the clipboard. The IBM Endpoint Manager for Remote Control server provides a connection URL to a default web page. You can also configure this URL. It is not recommended to show the remote control server on the internet. Therefore you can configure the broker to act as a reverse proxy and provide a connection URL through the broker instead. For more information about configuring the landing page URL and configuring the broker as a reverse proxy, see the IBM Endpoint Manager for Remote Control On-demand Target Guide. Request new Click Request new for a new connection code. Extend timeout Click Extend timeout to increase the time that is allowed for the session connection to take place. Cancel Click Cancel to remove the connection code window. The target software is not installed and the connection to the target does not take place. 15

20 3. The connection code and URL must be given to the user on the target computer. Ask the target user to enter the URL into their browser and follow the on-screen instructions. When the target user enters the required information, the target software installation process begins. If the controller user has the required permissions and the session is authenticated by the server, the remote control session starts. If user acceptance for the session is enabled, the target user must accept or refuse the session. Note: If the target user refuses the session, all files and directories that are associated with the on-demand target are deleted. 16 On-demand target, up and running

21 Index A add the root certificate to the server 11 C component purpose 5 configuration 7 configuring brokers 8 certificate keystore 10 gateways 7 E efine session permissions 11 O overview 3 R registering components with the server 9 S session permissions define 11 starting a session with an on-demand target 15 17

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