Master List of Key Topics

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2 Master List of Key Topics Table 1-3 Key Topics for Chapter 1 List The components and subsystems real computers contain Table 1-2 The six-step CompTIA A+ troubleshooting theory 14 Figure 1-8 An antistatic wrist strap and common places to put it 17 4 Table 2-13 Key Topics for Chapter 2 Text Motherboards and their components 30 Text ATX and microatx 31 Text ITX 32 Figure 2-2 ATX, microatx, FlexATX, and Mini-ITX motherboards Figure 2-3 Typical port clusters on ATX motherboards 34 Text PCI slots 36 Text PCI-X slots 37 Text AGP 38 Text PCIe (PCI Express) slots 39 List Northbridge and southbridge 43 Figure 2-12 CMOS battery and CMOS jumper pins 44 Figure 2-13 CPU and system fan connectors 45 Text Front-panel connectors 46 Text Continuous reboots 53 Text BIOS time and settings resets 53 33

3 984 Master List of Key Topics Table 2-13 Continued List System will not start 55 List Intel processor sockets 58 List AMD processor sockets 64 Figure 2-29 Stock active heat sinks for AMD and Intel CPUs 75 Figure 2-31 Liquid cooling system 77 Table 3-3 Key Topics for Chapter 3 Figure 3-1 BIOS chip and CMOS battery on a typical motherboard Figure 3-2 The CR2032 lithium battery 88 Text Common keystrokes used to access BIOS Setup 89 Table 3-1 Major CMOS/BIOS Settings 92 Figure 3-6 A typical CMOS Setup main menu 96 Figure 3-11 A typical Boot Sequence submenu configured to permit booting from a CD/DVD before the hard disk Figure 3-13 Typical PATA configuration menu 101 Figure 3-17 Typical power management configuration menu 104 Figure 3-19 A typical hardware monitor screen 106 Figure 3-22 Typical exit dialogs: (a) saving changes and (b) discarding changes Table 3-2 Common system errors and their beep codes 111 Text Flash BIOS update 115 Text BIOS chip replacement

4 Master List of Key Topics 985 Table 4-4 Key Topics for Chapter 4 Text Power supply converts AC to DC 130 Text A typical ATX power supply 130 Figure 4-1 Power supply ratings 131 List Determining the wattage rating needed for a replacement power supply List Voltage ranges supported by power supplies 133 Figure pin, 24-pin, and ATX12V and AUX connectors 136 Figure 4-5 Power supply pinouts 136 Figure 4-6 Power supply connectors for peripheral and modern motherboards List Steps for removing the power supply 139 List Symptoms of an overloaded power supply 141 Text Fan failure indicators 142 List Causes for a dead system 143 List Diagnosing power supply problems 143 List Causes of overheating 144 Text Multimeter test procedures 150 Table 4-3 Acceptable voltage levels 153 List Power supply hazards 154 Text Surge suppressors 156 Text Battery backup units 158 Text Power conditioning units 161 Text Cooling motherboard chipsets Table 5-2 Key Topics for Chapter 5 Table 5-1 RAM comparisons 183 Figure 5-1 Desktop memory modules (SIMM, SIPP, and DIMM) compared Figure 5-3 A DIMM partly inserted (top) and fully inserted (bottom) 190 Figure 5-5 Memory-speed markings

5 986 Master List of Key Topics Table 6-12 Key Topics for Chapter 6 Figure 6-1 ATX motherboard I/O ports 209 Text USB port standards 209 Figure 6-2 USB 1.1/2.0 plugs and sockets 210 Figure 6-3 USB 3.0 plugs and sockets 211 Text USB generic hub types bus versus self-powered 214 List Not enough power for (USB) device 216 Text IEEE 1394a, b performance 218 Figure 6-8 IEEE 1394a card 218 Figure 6-9 IEEE 1394a, b connectors 219 Text Multiple Device Support with SCSI Host Adapters 222 Table 6-4 SCSI standards 225 Figure 6-12 SCSI ribbon cables 226 Figure 6-13 SCSI external cables 226 Figure 6-17 Motherboard with legacy ports 232 Table pin serial port pinout 233 Text How to configure or disable serial ports 236 Figure 6-21 Parallel ports 241 Text IEEE-1284 modes 244 Text PS/2 mouse and keyboard ports 249 List Audio jack color coding 250 Figure 6-25 SPDIF audio cables 251 Text KVM switch 263 Table 7-5 Key Topics for Chapter 7 Figure 7-1 Video card designed to cool the GPU and memory. 275 Figure 7-2 Video card designed to dissipate heat. 276 Figure 7-8 DB15M (cable) and DB15F (port) connectors used for VGA video signals. Figure 7-9 DVI-I video port and DVI-D video cable

6 Master List of Key Topics 987 Figure 7-11 HDMI, DVI-D, and VGA ports. 287 Figure 7-12 Composite video and stereo audio, S-video, and component video cables and ports compared. Figure 7-14 The Screen Resolution window in Windows Figure 7-16 The Settings tab in Windows XP. 294 Figure 7-17 Selecting the vertical refresh rate from the monitor dialog (a) and from the adapter dialog (b). Figure 7-18 Typical OSD adjustments for CRT and LCD monitors. 298 Table 7-4 Troubleshooting monitors, projectors, and video cards Table 8-10 Key Topics for Chapter 8 Text Graphic/CAD/CAM Design Workstation 314 Text Audio/Video Editing Workstation 316 Text Virtualization Workstation 318 Text Gaming PC 319 Text Home Theater PC 321 Text Standard Thick Client 322 Text Thin Client 323 Text Home Server PC 323 List Processor Information and Hardware-Assisted Virtualization Readiness Text Installing and Configuring a Webcam 327 Text Installing a Digital Camera 328 Text Configuring a Sound Card with Windows 332 List Connecting a MIDI enabled device 332 Text Installing and Configuring a Microphone 333 Text Installing a Video Capture Card 335 Text Configuring a TV Tuner Card

7 988 Master List of Key Topics Table 9-3 Key Topics for Chapter 9 List Laptop expansion options 346 List Removing a CardBus or PC Card 349 Figure 9-4 ExpressCard versus CardBus 351 List Removing an ExpressCard 351 Figure 9-5 DIMM and SODIMM comparison 352 List Best practices for laptop disassembly 353 List Replacing a keyboard 356 List Replacing a laptop hard drive 358 Figure 9-8 Hard drives for laptops 359 List Laptop memory information 360 List Upgrading laptop memory 361 Figure 9-13 Mini-PCI and mini-pcie cards 364 Figure 9-15 Laptop CPU and socket 368 Figure 9-17 Laptop screen assembly components 372 Figure 9-18 Fn keys on a typical laptop 375 Figure 9-19 Extending the desktop to a secondary display 376 Figure 9-23 QuickDock docking station 380 Figure 9-24 Laptop ports and QuickDock proprietary bus 381 Figure 9-25 Laptop security lock 382 Table 10-1 Key Topics for Chapter 10 Step-by-step Upgrade a memory card 400 Figure 10-5 Smartphone using Version of Android 406 Figure 10-7 ipad2 using Version 5.0 of ios 407 Figure 10-9 G-Sensor calibration on a typical smartphone 410 Figure Airplane Mode on a typical Apple tablet 413 Step-by-step Android Wi-Fi connectivity 414 Step-by-step ipad Wi-Fi connectivity 415 Bulleted list Wi-Fi troubleshooting 416

8 Master List of Key Topics 989 Figure Advanced wireless settings in Android 417 Figure Advanced wireless settings in ios 417 Step-by-step Step-by-step Steps to configure a Bluetooth headset on an Android device Steps to configure a Bluetooth headset on an ios device Bulleted list Troubleshooting Bluetooth connections 420 Step-by-step Android POP3 account 422 Step-by-step ipad2 POP3 account 422 Bulleted list Troubleshooting connections 423 Figure PC connections options on Android 425 Figure Apple ipad2 synchronization example 428 Figure Android security screen 430 Figure ipad2 passcode lock screen 431 Figure Running services on Android Table 11-1 Key Topics for Chapter 11 List Major components of a laser printer 450 List EP process (preliminaries and steps 1 7) 452 Figure 11-2 Color laser printing process 455 Text Inkjet print technology 455 Text Essential inkjet printer components 456 Figure 11-3 Inkjet printer 456 List Inkjet print process 458 List Thermal printer technologies 459 List Thermal print processes 459 List Impact dot-matrix print process 462 List Printer sharing in Windows 471 Figure Windows 7 printer preference sheets 475 Text Nozzle check and head cleaning 481 List Error codes 492

9 990 Master List of Key Topics Table 12-6 Key Topics for Chapter 12 Table 12-1 Drive interface overview 503 Figure 12-1 PATA, SATA, floppy interfaces 504 Figure 12-2 PATA data cables 506 Figure 12-3 PATA jumper blocks 507 Figure 12-6 SATA and esata data cables 510 Figure AutoPlay dialog 524 Figure SSD 525 Table 12-4 RAID levels 527 List DVD media types 532 List Boot failure 547 List Drive not recognized 548 Table 13-2 Key Topics for Chapter 13 Table 13-1 Minimum hardware requirements for Windows 7, Vista, and XP Text Boot methods 570 Text Types of installation 570 Text Unattended installation 576 Text Remote network installation 577 Text Image deployment 577 Text Primary and extended partitions and logical drives 581 List Four different hard disk file systems supported by Windows 7/Vista/XP Text Loading alternative third-party disk drivers 588 Text Transferring user data 589 List List of update categories (Windows XP) 592 List List of update categories (Windows Vista/7)

10 Master List of Key Topics 991 Table 14-7 Key Topics for Chapter 14 Figure 14-1 Windows XP and 7 Start menus 611 Text Windows XP file structure and paths 620 Text Windows Vista file structure and paths 620 Text Windows 7 file structure and paths 620 Text 32-bit versus 64-bit file structure and paths 620 List Start command-line prompt in Windows XP, Vista, and Figure Formatting floppy and hard disk in Windows Explorer 631 Figures Using Diskpart 634 Figures Using Tasklist 638 Figure Using Services 643 Figure Task Manager in Windows Figure Determining a file system on a drive 660 Figures 14-28, Windows Explorer (7, and XP) 663 List Shortcuts to Control Panel functions 678 List System properties sheet 680 Figure Devices and printers 690 Figure Action Center 691 Table 15-5 Key Topics for Chapter 15 Figure 15.1 STOP (BSOD) error 706 List Windows Vista/7 boot errors 710 List Windows XP boot errors 712 Figure 15-4 Using System File Checker 719 List Backing up the Registry 724 Figure Vista Advanced Boot options 726 Figure Windows Device Manager 730 Figure Device Manager tabs 731 List Starting Recovery Console in Windows XP 735 List Restoring a system with ASR 740

11 992 Master List of Key Topics Table 15-5 Continued List Starting Windows recovery environment 741 Figure System recovery environment 743 Figure Running NTBackup in Wizard mode 747 Figure Selecting files and drives for backup with Windows 7 Backup and Restore Figure Choosing a restore point with Windows XP s System Restore Table Key Topics for Chapter 16 Key Topic Element Figure 16-1 Description A server with three workstations, each of which is using a different shared resource. Figure 16-5 A typical external modem that connects to a serial port. 780 Figure 16-8 A typical self-installed DSL setup. 788 Figure 16-9 A typical cable modem and cable TV installation. 789 Table 16-2 Common Protocols and their Ports 800 Figure An STP cable (left) includes a metal shield and ground wire for protection against interference, while a UTP cable (right) does not. Table 16-3 Categories and Uses for UTP and STP Cabling 802 Figure RJ-11 connector (left) compared to RJ-45 connector (right). 804 Figure SC, FC, and ST fiber-optic cable connectors compared. 807 Table 16-4 Wired Ethernet Networks 810 Table 16-5 Wireless Ethernet Standards 811 Table 16-6 Bluetooth Classes 812 Table 16-7 Wireless Ethernet Configuration Settings 818 Table 16-8 Static Versus Server-Assigned IP Addressing 820 Figure Figure The General tab is configured to obtain IP and DNS server information automatically when a DHCP server is used on the network. The General tab of the TCP/IP properties sheet when manual configuration is used. Page Number

12 Master List of Key Topics 993 Key Topic Element Description Table 16-9 An IP Address and Corresponding Subnet Mask 824 Table Internet Protocol Classification System 824 Figure Figure Figure Setting up a network share in Windows XP using the default simple file-sharing option. Setting up a network share in Windows XP when simple file sharing is disabled. The Map Network Drive dialog can be used to create a temporary or permanent drive mapping. Figure Configuring proxy server settings in Internet Explorer Page Number Table 17-1 Key Topics for Chapter 17 Figure 17-1 Figure 17-2 Figure 17-4 Figure 17-5 Specifying a range of IP addresses for DHCP on a Linksys router Preparing to change the default wireless settings on a Linksys router Using ipconfig /all to determine MAC addresses for installed network adapters Configuring a Linksys WAP54G WAP to use MAC address filtering Figure Windows 7 exceptions 902 Figure The Windows Firewall s Advanced tab (Windows XP) 903 Figure The Windows XP Security Center 913 Figure The Windows 7 Action Center Table 18-2 Key Topics for Chapter 18 Bulleted list Antistatic methods 930 Table 18-1 Electrical Conditions and Protective Measures 933 Bulleted list Customer interaction methods 939