User guide Handelsbanken s card reader

Transcription

1 User guide Handelsbanken s card reader MARKETING MATERIAL

2 Information about the card reader Log on LOGIN SIGN Sign / authorise Cancel or back OK Confirm a transaction or switch on the card reader You have received this card reader so that you can log on to Handelsbanken s Online Banking. You can use the card reader with or without a cable. This guide describes how to get started with your log-on card and the card reader. To follow the instructions in the guide you need: the card reader the USB-cable (delivered with the card reader) the log-on card the 6-digit PIN for your log-on card

3 The card reader with cable (1) (2) This symbol is usually shown on the USB port. The card reader with cable is the quickest and easiest way to use Handelsbanken s Online Banking. Install the software Before you use the card reader with cable you will need to install a security program and Handelsbanken s driver for the card reader on your computer. For more information about installing the software, you can follow the guide at Connect the card reader to your computer (1). Insert the large connector of the USB cable into a USB port on your computer. (2). Insert the small connector of the USB cable into the card reader. Log on to Handelsbanken s Online Banking Ensure that the cable is connected to the card reader and the computer. 1. Insert the log-on card into the card reader. 2. Go to click on Log on and select the desired service in the drop down menu. 3. Click on Card reader with cable. 4. Click on Verify my identity. 5. Card PIN: will be shown on the display of the card reader. Enter your PIN in the card reader. Press OK You are now logged on and can use Handelsbanken s Online Banking. Sign banking errands While using our internet banking services you may be prompted to sign certain errands. 1. Insert the log-on card into the card reader. 2. Click on Sign when the security program appears on the computer screen. 3. Card PIN: will be shown on the display of the card reader. Enter your PIN in the card reader. Press OK Your banking errand has now been signed and executed.

4 The card reader without cable If you use the card reader without cable, the security program and Handelsbanken s driver for the card reader are not needed. Log on to Handelsbanken s Online Banking 1. Go to click on Log on and select the desired service in the drop down menu. 2. Select the log-on method by clicking on Card reader without cable. 3. Enter your 16-digit card number (printed on your log-on card) in the field Log-on card number. 4. Activate the card reader by inserting your log-on card. 5. Select function will be shown on the display of the card reader. Press LOGIN 6. Challenge is displayed on the log-on page. Enter this number in the card reader. Press OK 7. Card PIN: is shown on the display of the card reader. Enter your PIN and press OK 8. Response code will be shown on the display of the card reader. Enter this number on the log-on page in the field Response code. Click on Log on. Sign banking errands While using our internet banking services you may be prompted to sign certain errands. 1. Activate the card reader by pressing OK if the log-on card is already inserted or by inserting your log-on card. 2. Select function will be shown on the display of the card reader. Press SIGN 3. Challenge is displayed on the webpage. Enter this number in the card reader and press OK 4. Card PIN: will be shown on the display of the card reader. Enter the PIN for your card and press OK 5. Response code will be shown on the display of the card reader. Enter this number on the webpage in the field Response code. Click Sign. Your banking errand has now been signed and executed. You are now logged on and can use Handelsbanken s Online Banking.

5 Protect yourself online Frequently Asked Questions We use the latest security measures to make your internet banking experience as safe as possible. You are however responsible for protecting your computer and personal information. A few tips to stay safe online: Use and keep your computer security software (anti-virus and firewall) up-to-date and run regular security scans. Make sure you are using the latest version of the Handelsbanken s security program. Log off at the end of each session and do not leave your computer unattended when you are logged on to internet banking. Secure your wireless connection. Your internet service provider or wireless router manufacturer should be able to provide instructions on how to do this. Be alert! Please check carefully before you enter information on websites or send details to people. If you think you have been a victim of fraud, call us immediately on You can reach our local support from Monday-Friday from 09:00 to 17:00. Assistance in English is available 24 hours a day and 7 days a week on Can I use someone else s card reader? The card reader is not personal so you can use any card reader that comes from Handelsbanken. Your log-on card however is personal. What should I do if I lose my card reader? The card reader contains no personal information or passwords, therefore losing it is not a security risk. To order a new card reader, please contact us. What happens if I lose my log-on card? Your log-on card contains your electronic identity. If you lose your card you should immediately call us at Your card will then be blocked. Call us During working hours (9-17) Support 24/7 in English

6 Contact Latvia branch: If you have any further questions regarding Handelsbanken remote services, please call us on (working days from 9:00 to 17:00) 24/7 support: Support in English is available 24 hours a day and 7 days a week on You can also find more information on handelsbanken.lv