FC300 HANDHELD PRODUCT UPDATE. Bill Ballinger Itron
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1 FC300 HANDHELD PRODUCT UPDATE Bill Ballinger Itron
2 TOPICS» G5 / FC200 Update» FC300 Handheld and Features» Application Support» FC300 Best Practices» FC300 Support Annual Maintenance replacement parts Itron Access RMA OS Update
3 FC200/G5 SUPPORT REMINDER» End of New Sale was December 31, 2009» Contract maintenance ends FC200: December 31, 2011 or 5 years after ship date G5: December 31, 2012» Flat rate repair is available today After contract maintenance, handhelds will continue to be supported on a time and materials basis so long as parts are available» All efforts are being made to support FC200 and G5 as long as possible
4 TOPICS» G5 / FC200 Update» FC300 Handheld and Features» Application Support» FC300 Best Practices» FC300 Support Annual Maintenance replacement parts Itron Access RMA OS Update
5 FC300 FOCUS» Utilities are Itron s only focus Mission critical for our customers - Uptime is everything» Itron handhelds are the data collection foundation for 209 million endpoints Globally Meter Reading Meter Deployment Field Maintenance Field Investigation/Programming Platform for third party applications
6 FC300 ULTRA RUGGED HANDHELD» Superior Performance in Harsh Environments Sealed against water and dust IP67 Exceeds Mil Spec level drop and vibration performance Tumble tested 2,000 cycle, 1 meter» Increases Worker Productivity Quick application run time Large primary keys Full alphanumeric keyboard Outdoor readable display Audio and vibration feedback Full shift battery with hot swap capability Assist with keyed reads in dark locations Integrated Flashlight Full suite of wired and wireless connectivity» Improves Meter Installation Time Integrated GPS, Imager, Barcode Scanner Integrated SRead radio for reading and programming» FC200 Replacement FC300
7 FC300 COMPONENTS» Standard Win CE 5.0 Professional Operating System QVGA TFT display with touch screen Bluetooth Flashlight 512MB or 1GB or» Optional SRead Radio ( MHz) - Reads all Itron ERTs and supports datalogging RF Master Radian (433 MHz) GPS + Barcode Imager Wi-Fi b/g + GPS
8 FC300 HANDHELD 2012 HIGHLIGHTS» New 4-bay battery charger» SRead radio updates part numbers have changed: New! FC FC » Quality improvements Battery gasket Touch screen protector GPS antenna Hirose Probe Connector» International 4-Bay Battery Charger Wi-Fi b/g» New OS version Dj Keypad driver resolved dropped keystrokes for fast typists Maintenance release to support component manufacturer updates All new / repaired units get Dj starting December 1» FC300 Upgrades 2012 SRead Radio for base units only Bar code imager/gps for basic SRead units only Wi-Fi/GPS upgrades TBA
9 BASIC HANDHELD DIFFERENCES Feature FC300 FC200 Operating System Windows CE 5.0 Windows CE 4.2 Processor 806 MHz 400 MHz Bluetooth Standard Optional Vibration Feedback Standard Not Available Rubber Overmold Standard Not Available Integrated Flashlight Standard Not Available WLAN Optional Optional GPS Receiver Integrated or BT External via Bluetooth Only Scanner/Imager Integrated or BT External via Bluetooth Only System Backup Automatic by Windows CE 5.0 Manual by irescue
10 TOPICS» G5 / FC200 Update» FC300 Handheld and Features» Application Support» FC300 Best Practices» FC300 Support Annual Maintenance replacement parts Itron Access RMA OS Update
11 FC300 APPLICATION SUPPORT EPL EPL Pro FDM Endpoint Tools FDM FCS MV-RS SRead Datalogging - - v3.0 v3.0 v2.2 v8.2.5 Imager photo - v5.5 - v Imager barcode v5.5 v5.5 v1.0 v GPS Record position - v5.5 - v1.1 v2.1 v8.3 GPS Navigate TBD TBD v8.4 GPS Logging v2.4 - Vibration Feedback v2.1 - WLAN b/g - - v3.1 v3.1 v2.1 v8.4 WWAN GSM AT&T TBD - - SCM+ - - v3.0 v3.0 v2.3 V8.3
12 TOPICS» G5 / FC200 Update» FC300 Handheld and Features» Application Support» FC300 Best Practices» FC300 Support Annual Maintenance replacement parts Itron Access RMA OS Update
13 BEST PRACTICES» Observe the BATT light when docking and undocking» Warm-boot in the morning» Use only the stylus on the touch screen» Use no covers or shields traps moisture» Store units dry» Clean using Formula 409, Fantastik, Windex, Goof Off 2» Use direct sunlight to illuminate in bright areas» Cycle units through for preventative maintenance if there is any hint of damage» Acquire a SD Card Reader for your PC
14 BEST PRACTICES (CONTINUED)» Use the default power settings» If reset is necessary, exit application, try warm boot then cold boot; removal of battery should be last resort. By technicians only: Load Factory Defaults
15 LITHIUM ION BATTERIES BEST PRACTICES» Battery replacement new every two years» Life expectancy = charge/discharge cycles Plan for your replacements due to lead times» Completely charges in approximately 4 hours Store in FC300 Never let a battery go to zero charge Desk dock spare charging slot Multi-slot charger» Do not condition batteries shortens life» Periodically charge batteries in long term storage» No memory effect» Gradually lose capacity over time (linearly)
16 TOPICS» G5 / FC200 Update» FC300 Handheld and Features» Application Support» FC300 Best Practices» FC300 Support Annual Maintenance replacement parts Itron Access RMA OS Update
17 BENEFITS OF ANNUAL MAINTENANCE AGREEMENTS» Known budgeted costs All service events covered Includes annual preventative maintenance Avoids inflating T&M costs» Minimize downtime No quote process 3-day turn on repairs Access to emergency loaner equipment» No-charge consumable replacements
18 REPLACEMENT CONSUMABLE PARTS Handstrap Tethered I/O Port cover 10 pack Antennas Battery Tethered stylus 10 pack Hirose port cover 10 pack
19 ITRON ACCESS IS YOUR RESOURCE
20 HOW TO RETURN EQUIPMENT FOR REPAIR» RMA number is required» Go to and sign in. If you do not have a username, click on Create New Account» Once logged in, go to Service Support» Click New Return Material Authorization Request Form» Fill out RMA form
21 REPAIR HAS RELOCATED OCTOBER 19» New Address: Itron Repair 9680 Old Bailes Road Fort Mill, SC 29707» Old address will forward to Fort Mill until the end of the year
22 HOW TO RETURN EQUIPMENT FOR REPAIR CONT D» Print packing slip and include with shipment (appropriate address will be indicated on shipping label)» Remove Antenna Include antenna if ERT read issue» Ship the equipment
23 EXAMPLE ONLINE RMA FORM
24 STATUS NOTIFICATION S RMA Creation RMA Receipt RMA Completion
25 ITRON ACCESS VIEW» This is how the RMA will look on Itron Access when user looks up RMA status/history» Any attachments from repair center will show below
26 OS UPDATE: VERSION Dj» Keypad Driver improvements faster, more accurate typing» Support future component updates for Imager, Bluetooth» All repaired units will receive this OS update by ~December 1.
27 UPDATING THE OS Download from Itron Access» FCS can push» Manually, you will need Latest OS Release File on your PC. E.g. OS_Dj_i1.exe USB Charge Cable OR Desk Dock with included USB cable Microsoft ActiveSync 4.2 or Windows Mobile Device Center on PC (both free)» Connect the cabling, power on the HH, ActiveSync loads automatically» Double click the.exe and follow the instructions
28 SUMMARY» G5 / FC200 Update» FC300 Handheld and Features» Application Support» FC300 Best Practices» FC300 Support Annual Maintenance replacement parts Itron Access RMA OS Update
29 QUESTIONS
30 THANK YOU
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