Global Training Catalog

Transcription

1 Global Training Catalog

2 Table of Contents What We Offer 3 Electronic Article Surveillance 4 Technical Training... 4 BASIC EAS... 4 Deactivation... 4 Detachers... 4 Essentials... 5 ProMax... 5 Synergy... 5 System Phasing... 5 UltraExit... 6 Concealed Systems... 6 Sales Training... 6 Consumables... 6 EAS... 6 Essentials... 7 SMaaS... 7 Synergy... 7 Remote Diagnostic Center Training... 7 Customer Training... 7 Additional Training... 7 Traffic Insights 8 Technical Training... 8 Sales Training... 8 ShopperTrak Traffic Basics... 8 ShopperTrak Traffic Advanced... 8 ShopperTrak Analytics for Retail... 9 ShopperTrak Analytics for Malls... 9 Inventory Intelligence 10 Technical Training Sales Training Customer Training Loss Prevention Certifications... 1 Roadmap to Success 13 3 Page

3 Web-based/Online Training For many of our products, we provide web-based learning programs and videos that are delivered through our Learning Management System. These programs provide demonstrations and simulations of our software and hardware products, together with the latest sales and technical information available. Please note that our customer training is also available on TycoMediaSource.com Webinar Training Facilitator-led training is brought directly to your desktop through a virtual environment where you can interact with subject-matter experts and your peers. You will have the opportunity to participate in surveys, quizzes, see live demonstrations and ask questions, all in real time. Instructor-Led Training Our instructors deliver TYCO RETAIL SOLUTIONS training programs using a combination of expertly designed lectures, software and hardware demonstrations, and hands-on workshops for a collaborative learning experience. Many courses have self-paced training prerequisites that must be completed prior to attending the classroom programs. These courses are required to be considered certified in any of our solutions. Classes are taught in TYCO RETAIL SOLUTIONS regional training centers. To schedule an instructor-led class please contact your regional training representative. EN = English DE = German EL = Greek ES = Spanish FR = French IT = Italian JA = Japanese KO = Korean NL = Dutch PL = Polish PT = Portuguese RU = Russian TZH = Trad. Chinese ZH = Chinese What We Offer Page 3

4 Electronic Article Surveillance Technical Training BASIC EAS EAS Primer for New Technicians EN 1 Networking 101 EN 1 Deactivation AMB100 Service and Installation EN, ES, ZH, FR, DE, IT AMB100 Service and Installation EN, ES, ZH, FR, DE, IT AMB100AM Update Service and Installation EN, ES, ZH, FR, DE, IT AMB10A Installation Video EN AMB011 Service and Installation EN, ES, ZH, FR, DE, IT AMB-9010-IPS (Internal Power Supply) Installation and Service Training EN, FR, IT, DE, ZH, ES AMB 5410 Service and Installation Training EN AMB 5410 Installation Video EN AMB 510 Service and Installation EN AMB 510 Installation Video EN AMB 5194 Installation Video EN AMB 51 Service and Installation EN AMB-579 Technical Training EN AMB 579 Installation Video EN AMB 590 for NCR SS-90 Kiosk Installation Video EN Deactivator Installation Certification EN 3 Sync AP for Mobile Handheld Deactivator EN MT070 Mobile Handheld Deactivator EN DS6878 Mobile Handheld Deactivator EN Inditex Self-Checkout Installation EN Legacy EAS-Retrofit Module Installation EN Detachers MKAMK1000 Detacher Installation and Service EN Page 4

5 AMS1014 UltraPost 6 Installation and Service for Technicians Essentials EN, ES, ZH, TZH, KO, JA, DE, IT, FR, NL, RU, EL, PT AMS1140 Installation and Service EN, ES, IT, ZH AMS1150 Installation and Service AMS1150 Split Installation and Service EN, ZH, TZH, FR, DE, JA, ES, EL, IT, KO, PT, RU, PL EN, ZH, TZH, FR, DE, JA, ES, EL, IT, KO, PT, RU Ultra 1.8 Technical Training EN Ultra 1.8 Technical Training EN 3 UltraPost Custom Ad Panel Kit Installation EN UltraPost 6 Installation and Service Training EN, ES, ZH, PT, FR 3 ProMax AMS 9040 Controller Installation and Services Training EN 1 ProMax 5 Pedestal System EN Digital DoorMax 4A Technical Training Webinar Update EN AMS9040 Technical Certification EN 3 Synergy Synergy Series Technical Training Overview EN, ES, FR, DE, ZH Synergy Series Antenna Installation EN, ES, FR, DE, ZH Synergy Series Enhanced Back Field Reduction EN, ES, FR, DE, ZH Traffic Flow counting with Synergy EN, ES, FR, DE, ZH Synergy Series Metal Foil Detection EN, ES, FR, DE, ZH ZS1170 for Synergy Installation and Configuration EN, ES, FR, DE, ZH ZS1190 Synergy Acrylic Pedestal Installation EN Synergy Network Card Technical Training EN, ES, FR, DE, ZH Synergy RFID Retrofit Kit Installation EN, ES, FR, DE, ZH Synergy Camera Installation EN AMS-9060 Installation and Service Training EN, ES, FR, DE, ZH Synergy Customer Service Response Center Training EN 3 Synergy Remote Diagnostics Certification EN 3 Synergy Installation Certification EN, ES, FR, PT, ZH 3 AMS-9060 Installation and Service Training EN, ES, FR, DE, ZH System Phasing Phasing Tool EN Synchronization using the Phasing Tool EN 3 Page 5

6 UltraExit 9050 Service and Installation Training for Technicians UltraExit 9050 Directional Alarms Product Training AMS 9050 Integrated Traffic Flow Product Training AMC7000/7010 Metal Foil Detection System Product Training UltraExit EN, ES, ZH, TZH, KO, JA, DE, IT, EL, FR, PT, PO, EL, RU EN, ES, ZH, TZH, KO, JA, DE, IT, EL, FR, PT, PO, EL, RU EN, ES, ZH, TZH, KO, JA, DE, IT, EL, FR, PT, PO, EL, RU EN, ES, ZH, TZH, KO, JA, DE, IT, EL, FR, PT, PO, EL, RU Concealed Systems Concealed Systems Overview EN 1 00-A EN Site Survey Kit EN, PT A Technical Training EN, PT 3004A Installation Video EN 3030A and 3031A Technical Training EN, PT 3030A Installation Video EN Loop Systems Technical Certification EN 3 Sales Training Consumables EAS Basics for Consumables EN, ES, ZH 1 EAS Consumables Sales Training EN Visible Source Tag Recirculation Program EN, ES, DE, IT 1 Women s Footwear Tag Demo EN 1 Wrap Tag Demo EN 1 Delicate Tag Demo EN 1 EAS Tyco Advantage EN, ES, ZH 1 EAS Technologies EN, ES, ZH 1 EAS Basics for Detection EN, ES, ZH 1 EAS Basics for Deactivation EN, ES, ZH 1 EAS Market and Competitive Landscape EN 1 Data Networking for Sales Professionals EN, ES, FR, IT, PT, ZH 1 EAS Solutions Sales Certification EN 3 Page 6

7 Essentials Essentials Sales Training EN, ES, ZH Essentials Sales Certification EN, ES, ZH, FR, PT 3 SMaaS SMaaS Overview EN, ES, PT, ZH 1 SMaaS Network and Integration EN, ES, PT, ZH Synergy Synergy Sales Training EN Pro-Max and Door-Max Sales Training EN Concealed Systems Sales Training EN Deactivators and Integrated Deactivators Sales Training EN Mobile Handheld Deactivator Sales Training EN Synergy Sales Certification EN, ES, ZH, FR, PT 3 Remote Diagnostic Center Training RDC Technical Training One EN 1 Customer Training Synergy Customer Training Guide Mobile Handheld Deactivator EN 1 TrueVUE Administrator Overview for EAS and Traffic Intelligence EN EN 1 Customer Training Guide for Essentials EN 1 Additional Training Regulatory Compliance Training EN 1 Page 7

8 Traffic Insights Technical Training Networking 101 EN 1 BIC1100 Installation and Service EN, DE, ES, FR, IT, TZH, ZH BIC300 Basic Traffic Flow Installation and Service BIC300 Advanced Settings and Troubleshooting EN, DE, EL, ES, FR, IT, JA, KO, NL, PL, PT, RU, TZH, ZHEN, DE, EL, ES, FR, IT, JA, KO, NL, PL, PT, RU, TZH, ZH EN, DE, EL, ES, FR, IT, JA, KO, NL, PL, PT, RU, TZH, ZH BIC1100/BIC300 EAS Enhancements EN BIC300 and 1100 Full LDM EN Xovis PC Sensor Installation and Configuration EN, FR, IT, DE, ES, ZH Traffic Flow Sensor Installation Certification EN 3 Sales Training Data Networking for Sales Professionals EN, ES, FR, IT, PT, ZH 1 Traffic Insights Basics EN, ES, ZH 1 ShopperTrak Traffic Basics ShopperTrak Overview EN 1 Traffic Data Benefits EN 1 Understanding Conversion EN 1 Technical Overview EN 1 ShopperTrak Traffic Advanced Traffic Trends EN Increasing Conversion EN Scheduling Labor EN Advanced Scheduling EN Setting Goals EN Performance Management EN Page 8

9 ShopperTrak Analytics for Retail Analytics Overview EN Retail Corporate page EN Retail Traffic Tab EN Retail Visitor Behavior and Usage of Areas EN Retail Compare tab EN Retail Sales and Conversion Tab EN Calendar EN Exporting Reports EN Scheduling Reports EN Analytics for Retail Metrics Glossary EN ShopperTrak Analytics Sales Certification EN 3 ShopperTrak Analytics for Malls ShopperTrak Analytics for Mall Organizations EN ShopperTrak Analytics for Mall Mgrs. (Perimeter Only) EN ShopperTrak Analytics for Mall Mgrs. (Perimeter & Interior) EN ShopperTrak Analytics Sales Certification EN 3 Page 9

10 Inventory Intelligence Technical Training Networking 101 EN 1 IDTM100 AM/RFID Hard Tag Overview EN, DE, EL, ES, FR, IT, JA, KO, NL, PL, PT, RU, TZH, ZH IDKM1000/1010 Detacher Installation EN, ES Zara Store Hardware Installation EN, DE, ES, FR, IT IDA3100 Antenna Installation EN TSL 118 RFID Sled Installation EN Zebra RFD8500 RFID Sled Installation EN Installing TrueVUE Software EN Transition Door Installation EN TrueVUE Express Technical Certification EN, ES, FR, PT, ZH 3 Synergy RFID Infrastructure Installation Certification EN, ES, FR, PT, ZH 3 TrueVUE Software Installation Certification EN 3 Overhead RFID as EAS Installation EN Overhead RFID as EAS Technical Certification EN, ES, FR, ZH 3 Fitting Room 360 Technical Certification EN, ES, FR, ZH 3 Zara Store Hardware Installation Certification EN, ES, FR, PT, ZH 3 1 Page 10

11 Sales Training Data Networking for Sales Professionals EN, ES, FR, IT, PT, ZH 1 Introduction to RFID EN 1 Inventory Visibility Overview EN, ES, PT, ZH, DE 1 Inventory Visibility Prospecting EN, ES, PT, ZH, DE 1 TrueVUE Retail Platform Overview EN On Floor Visibility EN Value of Professional Services EN Fitting Room 360 Sales Training EN Overhead RFID as EAS Sales Training EN Display Execution Sales Certification EN, ES, FR, PT, ZH 3 TrueVUE Express Sales Certification EN, ES, FR, PT, ZH 3 Fitting Room 360 Sales Certification EN, ES, FR, ZH 3 Overhead RFID as EAS Sales Certification EN, ES, FR, ZH 3 Inventory Intelligence Sales Certification EN 3 Customer Training Cycle Counting Best Practices EN 1 Zebra RFD8500 RFID Handheld Training EN 1 Adding Stores to TrueVUE using Setup Express EN 1 Using TrueVUE Express for Inventory EN 1 Testing the Synergy RFID System EN 1 Page 11

12 Loss Prevention Certifications Technical Certifications (Level 3): 1. Essentials Technical Certification. Synergy Technical Certification 3. Concealed Systems Synergy Technical Certification: 1. AMS-9060 Installation and Service Training. Synergy Series Technical Training 1) Synergy Series Technical Training Overview ) Synergy Series Antenna Installation 3) Synergy Series Enhanced Backfield Reduction 4) Traffic Flow Counting with Synergy 5) Synergy Network Card Technical Training 6) Synergy Series Metal Foil Detection 7) ZS1170 for Synergy Installation and Configuration 8) ZS1190 Synergy Acrylic Pedestal Installation 9) Synergy Camera Technical Training Essentials Technical Certification: 1. Ultra1.8 Technical Training. UltraPost 6 Technical Training 3. AMS1150 Service and Installation Training 4. AMS-1150 Split Product Training for Technicians 5. AMB011 Service and Installation Training 6. AMB100 Technical Training Page 1

13 Roadmap to Success Level One - courses are designed for participants who are new to Tyco Retail Solutions and provide fundamental overviews of our company, our technologies, and solutions. Level Two - courses are designed for sales and technical associates as well as our business partners who represent or support our products and solutions. Level Three - courses contain advanced product and solution training and are certification courses for our sales, technical associates, and business partners. These courses are instructor-led and available at our regional training facilities. To schedule an instructor-led class, please contact your regional training representative. Level 1 Level Level 3 Page 13

14 ` OUR We are committed to providing learning that matters by training employees and customers to create a culture of excellence and superior job performance. Page 14