SMART DUBAI TOWARDS BECOMING THE HAPPIEST CITY ON EARTH WESAM LOOTAH, CEO, DUBAI SMART GOVERNMENT ESTABLISHMENT
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1 SMART DUBAI TOWARDS BECOMING THE HAPPIEST CITY ON EARTH WESAM LOOTAH, CEO, DUBAI SMART GOVERNMENT ESTABLISHMENT
2 Our ambition is to touch the life of every individual to achieve a happier life for all. UAE Vice President Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum
3 SMART DUBAI Our vision is to make Dubai the happiest city on Earth Our mission is to create happiness, by embracing technology innovation making Dubai the most efficient, seamless, safe and impactful experience for residents & visitors.
4 SMART DUBAI A city-wide initiative to transform into the world s smartest city By 2017, Dubai aims to establish itself as the smartest city on the planet. Driving unparalleled quality of life for its residents & visitors, using smart technology across 4 pillars & 6 dimensions.
5 SMART DUBAI Technology only builds solutions. Great solutions drive happiness. Our visionary leader Sheikh Mohammed Bin Rashid Al Maktoum equates technology to a building block towards extraordinary quality of life not the end goal. Sustained resident & visitor happiness is the purpose of the journey.
6 SMART DUBAI Dubai has pioneered smart city solutions for over twenty years We have an opportunity to become a blueprint for emerging economies with greenfield infrastructure.
7 LEGACY OF DIGITAL LEADERSHIP DUBAI INTERNET CITY SMART DUBAI INITIATIVE DUBAI DATA E-GOVERNMENT DUBAI MEDIA CITY SMART GOVERNMENT SMART DUBAI OFFICE ICT STRATEGY DUBAI METRO BURJ KHALIFA DUBAI SMART GOV ESTABLISHMENT
8 OUR MANDATE RANKED PILLARS DIMENSIONS INITIATIVES SMART SERVICES
9 OUR PILLARS EFFICIENT Optimised use of city resources SEAMLESS Integrated daily life services SAFE IMPACTFUL Anticipate risks & protect people and information Enriched life and business experiences for all
10 OUR DIMENSIONS ECONOMY Innovative economic conditions fuelling entrepreneurship & global competitiveness GOVERNANCE Innovative, transparent government services with public, private & civil engagement ENVIRONMENT Innovative resource, pollution & asset management for sustainability LIVING MOBILITY PEOPLE Exceptional quality of life, accessible education, culturally vibrant lifestyle Seamless, efficient transport of people & movement of ideas enabled by innovative infrastructure Culture of continual learning, innovating & participating in an inclusive society
11 STRATEGIC PARTNERS
12 THE PROCESS CURRENT STATE GLOBAL BENCHMARK BLUEPRINT FUTURE DUBAI ROADMAP SMARTEST CITY
13 BEST PRACTICES Highlighting Smart Dubai initiatives already contributing to making Dubai a happier and smarter city today. HAPPINESS METER CX LAB DUBAI NOW 1.4 MILLION VOTES FOR CITYWIDE HAPPINESS CUSTOMER EXPERIENCE LAB FIRST TRUE HUB FOR GOV SERVICES DUBAI DATA MYID SMART DUBAI PLATFORM THE MOST AMBITIOUS DATA INITIATIVE DUBAI DIGITAL IDENTITY SYSTEM DIGITAL BACKBONE POWERING SMART DUBAI
14 HAPPINESS METER
15 HAPPINESS METER A city-wide happiness meter at digital and physical customer service touchpoint powering the Happiness Meter Index (HMI) TOUCHPOINTS Government websites Government service centres Downloadable mobile apps 1.6 million votes in less than 1 year.
16 HAPPINESS METER Happiness Meters are now active at 83 government service centres across Dubai. Powering a live customer happiness map at service touchpoints citywide.
17 HAPPINESS METER The Happiness Meter Dashboard delivers a citywide view of customer happiness - the HMI Supporting decision makers from all participating entities.
18 CUSTOMER EXPERIENCE LAB
19 CUSTOMER EXPERIENCE LAB The first government customer experience lab, dedicated to putting the customer at the centre of everything we do. Customer-Centred Design is the creation of interfaces and related services that provide an effective, efficient and satisfying customer experience, based on customer input and feedback DISCOVER DESIGN EVALUATE SUPPORT 19
20 CUSTOMER EXPERIENCE LAB / DUBAINOW CONCEPT PROTOTYPE 20
21 CUSTOMER EXPERIENCE LAB / ACCESSIBLE KIOSK CONCEPT PROTOTYPE 21
22 CUSTOMER EXPERIENCE LAB / DUBAI.AE 22
23 DUBAI NOW
24 التحو ل DUBAI NOW
25 DUBAI NOW
26 DUBAI NOW We believe today is no longer good enough People want services in the moment. Now. Achieving the mandate of His Highness Sheikh Hamdan bin Mohammed, we have delivered the first true government service hub, uniting over 50 government services in a single customer touchpoint across all channels. 26
27 التحو ل DUBAI NOW
28 DUBAI NOW التحو ل WINNER Best one-stop app category Presented at the World Government Summit 2016
29 DUBAI DATA
30 DUBAI DATA The world s most comprehensive and ambitious data initiative was announced October 17, 2015 by His Highness Sheikh Mohammed Open & Shared Data Public & Private Sector Data Law Data Manual Governing Body
31 MY ID
32 MY ID Single sign-on digital identification system for Dubai, enabling seamless and safe access to citywide services for all. 1 Registration 11 Government entities 250 Digital services
33 MY ID 1 REGISTRATION 1 IDENTITY ALL SERVICES
34 SMART DUBAI PLATFORM
35 SMART DUBAI PLATFORM SMART DUBAI PLATFORM The new digital backbone of Dubai uniting and powering the next phase of our smart transformation
36 SMART DUBAI PLATFORM Launching the Smart Dubai Platform the digital backbone powering the Sm City The Smart Dubai Platform will be the next generation digital ecosystem (OS) for city services, IoT, Cloud, and Big Data across all dimensions. LAUNCHING IN 2016
37 SMART DUBAI PLATFORM Smart Dubai is implementing the Smart Dubai Platform, the new digital backbone powering Dubai s smart city transformation. Collaboratively designed from the ground-up to benefit everyone. Uniting city services, big data, cloud, IoT and digital identity across all dimensions. Enabling impact from Strategic Partners & government entities across all pillars Benefiting the private sector from open and shared city data.
38 SMART DUBAI PLATFORM Dashboards and applications for public within a unified services ecosystem. Public and private data analytics, governance and services platform. Secure and accessible data intake, transformation and storage. Citywide data, ICT and Internet of Things infrastructure. APPLICATION SERVICE ENABLEMENT DATA ORCHESTRATION INFRA- STRUCTURE GOVERNMENT PRIVATE PEOPLE
39 Smart technology innovation is unlocking opportunities for all city stakeholders driving valuable insights, increasing efficiency and improving experiences for all residents and visitors. Wesam Lootah, CEO Dubai Smart Government Establishment A Smart Dubai Establishment
40 WESAM LOOTAH, CEO, DUBAI SMART GOVERNMENT ESTABLISHMENT SMARTDUBAI.AE #SMART DUBAI
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