HP LaserJet P3005 Series printers Service Manual

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1 HP LaserJet P3005 Series printers Service Manual

2 HP LaserJet P3005 Series printers Service Manual

3 Table of contents 1 Device information Chapter contents... 1 Device configurations... 2 Features... 3 Walkaround... 5 Device parts... 5 Interface ports... 6 Control-panel layout... 7 Device software... 9 Minimum system requirements... 9 Supported operating systems... 9 Supported printer drivers Software for Windows computers HP Web Jetadmin HP Easy Printer Care software Supported operating systems Supported browsers Software for Macintosh computers Other software Embedded Web server Uninstall software Remove software from Windows operating systems Remove software from Macintosh operating systems Media specifications Select print media Supported media sizes Supported media types Paper to avoid Installation and configuration Chapter contents Site preparation Location specifications Operating environment Load input trays Load tray 1 (multipurpose tray) Load tray 2 and optional tray Install supplies Supply replacement guidelines iii

4 Change the print cartridge Install accessories Install memory Install device memory Check DIMM installation Enable memory for Windows Use HP Jetdirect print server cards Install an HP Jetdirect print server card Remove an HP Jetdirect print server card Maintenance Chapter contents Manage supplies Supplies life Approximate print-cartridge replacement intervals Manage the print cartridge Print-cartridge storage Use genuine HP print cartridges HP policy on non-hp print cartridges Print-cartridge authentication HP fraud hotline and Web site Clean the device Clean the exterior Clean the paper path Clean spilled toner Clean the fuser Management tools Use information pages Use the HP Easy Printer Care software Open the HP Easy Printer Care software HP Easy Printer Care software sections Use the embedded Web server Open the embedded Web server by using a network connection Embedded Web server sections Use HP Web Jetadmin software Use the HP Printer Utility for Macintosh Open the HP Printer Utility HP Printer Utility features Theory of operation Chapter contents Basic operation Formatter Engine control unit (ECU) Pickup/feed/delivery system Laser/scanner system Image-formation system Step 1: Primary charging Step 2: Laser beam exposure Step 3: Developing iv

5 Step 4: Transfer Step 5: Separation Step 6: Fusing Step 7: Drum cleaning Internal components Timing Print cartridge memory system Removal and replacement Chapter contents Overview Removal and replacement strategy Electrostatic discharge Required tools Types of screws Service approach Before performing service Pre-service procedures Parts removal order After performing service Covers Right-side cover Left-side cover Back cover I/O cover Top, right cover Top cover Front, right cover Control panel Formatter Fuser Laser/scanner Engine control unit (ECU) Access plate High-voltage power supply Paper feed guide assembly Main motor Gear assembly Reinstallation notes for the gear assembly Tray 1 solenoid Tray 2 solenoid E-label reader (memory tag) Face-down-roller shaft Cartridge door Transfer roller Registration assembly Tray 1 pickup roller Tray 2 pickup roller Separation pad v

6 6 Troubleshooting Chapter contents Troubleshooting process Basic troubleshooting Control-panel messages Control-panel message types Resolve control-panel messages Clear jams Avoid jams Typical jam locations Jam detection Clear jams from the input-tray areas Clear jams from the print-cartridge area Clear jams from the output-bin areas Clear jams from the optional duplexer Interface troubleshooting Communications checks Computer direct connect (parallel) test EIO troubleshooting Jetdirect page Network printing problems Service mode functions Cold reset NVRAM initialization Hard-disk initialization Skip disk-load Self test Service menu (service PIN codes) Service ID Restoring the service ID Convert the service ID to an actual date Troubleshooting tools Control-panel menus Diagnostics menu Test pages Engine-test page Formatter test page Image defect ruler Upgrade the firmware Determine the current firmware version Download the new firmware from the HP Web site Transfer the new firmware to the device Use FTP to upgrade the firmware on a network connection Use HP Web Jetadmin to upgrade the firmware Use MS-DOS commands to upgrade the firmware Upgrade the HP Jetdirect firmware Troubleshoot general printing problems Troubleshoot media handling problems Multiple pages feed Pages are wrinkled or folded vi

7 Pages are skewed Troubleshoot print-quality problems Print-quality checklist Image-defect examples Light print (partial page) Light print (entire page) Specks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Repeating image Misformed characters Page skew Curl or wave Wrinkles or creases Vertical white lines Tire tracks White spots on black Scattered lines Blurred print Random image repetition Diagrams Device component locations Main assemblies Main parts Sensors and switches Motors, fans, and solenoids PCAs Wiring diagrams Parts and diagrams Chapter contents Order parts, accessories, and supplies Order directly from HP Order through service or support providers Order directly through the embedded Web server (for printers that are connected to a network) Order directly through the HP Easy Printer Care software Part numbers Paper-handling accessories Print cartridge Memory Cables and interfaces Covers Internal components Tray 2 pickup assembly Alphabetical parts list vii

8 Numerical parts list Appendix A Specifications Physical specifications Electrical specifications Acoustic specifications Operating environment Appendix B Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement HP Customer Care Online Services Telephone support Software utilities, drivers, and electronic information HP direct ordering for accessories or supplies HP service information HP service agreements HP Easy Printer Care software HP support and information for Macintosh computers HP maintenance agreements On-site service agreements Next-day on-site service Weekly (volume) on-site service Repacking the device Extended warranty Appendix C Regulatory information FCC regulations Environmental product stewardship program Protecting the environment Ozone production Power consumption Toner consumption Paper use Plastics HP LaserJet print supplies HP print supplies returns and recycling program information Paper Material restrictions Disposal of waste equipment by users in private households in the European Union Material Safety Data Sheet (MSDS) For more information Declaration of conformity Safety statements Laser safety Canadian DOC regulations viii

9 VCCI statement (Japan) Power cord statement (Japan) EMI statement (Korea) Laser statement for Finland Index ix

10 Dropouts Lines 1. Make sure that the environmental specifications for the device are being met. (See Operating environment on page 246.) 2. If the paper is rough, and the toner easily rubs off, open the CONFIGURE DEVICE menu at the device control panel. Open the PRINT QUALITYsubmenu, select FUSER MODES, and then select the paper type that you are using. Change the setting to HIGH 1 or HIGH 2, which helps the toner fuse more completely onto the paper. (See the user guide.) 3. Try using a smoother paper. 4. The print cartridge might be defective. Replace the print cartridge. 5. Fuser rollers might be dirty. Run a cleaning page (several pages might be required if the fuser is very dirty). If the image defect persists, replace the fuser (see Fuser on page 83). 6. The transfer roller might be damaged, dirty, or worn. Try cleaning the transfer roller by using a dry, lint-free cloth. If the image defect persists, replace the transfer roller. 7. The power supply might be defective. Replace the power supply (see High-voltage power supply on page 97). AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page to clean the fuser. (See Clean the device on page 36.) 3. Replace the print cartridge. Troubleshoot print-quality problems 181

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