How to use the One Talk for Desktop app. User guide

Transcription

1 How to use the One Talk for Desktop app

2 Contents About One Talk from Verizon... 5 One Talk delivers...5 A good fit for your business...5 System requirements... 5 Windows (64 bit):...5 Mac OS (64 bit):...5 High Definition (HD) video calling (Windows & Mac OS):...5 Installation Windows... 5 Installation Mac OS...6 Sign in... 7 Set up your device and profile... 7 View e911 address... 7 Set up voic Get to know the One Talk for Desktop app... 7 One Talk dashboard... 7 Main Menu...8 Informational view...8 Active communications...8 Call Manager...8 Customize your PC client...9 Call settings Set up your preferences...9 Do Not Disturb...9 Set ringtone...9 Call Forwarding...9 Admin and One Talk User Portal forwarding options...9 Change your Call Forwarding preferences...9 Call Forwarding: Enable or disable...9 Anonymous Call Rejection: Enable or disable Retrieve voic messages Using the One Talk for Desktop app Make and receive calls using Call Manager...10 Make a call from your contact list

3 Make a call from your call history...10 Make a call from a message conversation...11 Receive an incoming call...11 Answer a call...11 Ignore a call...11 Message the caller...11 End a call...11 Place a call on hold...11 Move a call...11 Place a conference call Video calling...13 Make a video call...13 Switch from video to voice call...13 Add video to voice call...13 Messaging View text messages...14 Create text messages...14 Advanced call features Transfer a call...14 Direct transfer...14 Consultative transfer Call Park and Retrieve...16 Park a call...16 Retrieve a parked call...16 Caller Line ID Block...16 Contacts Add a contact...16 Add a contact from messages Edit a contact Delete a contact Log out of or deactivate device(s)...17 Version and licensing information

4 Uninstall the desktop app Mac devices...18 Windows devices...18 System status and other settings Sharing your One Talk number with One Talk desk phones...18 Audio settings...19 Output Device (Voice Playback microphone)...19 Input Device (Voice Recording speakers/headset)...19 Input Level...19 Ring On...19 Ringtone...19 Multiple audio devices...19 Windows/Mac OS X Changing Audio Input (microphone)...19 Changing Audio Output (speakers/headset)...19 Video settings...19 Input device...19 Keyboard shortcuts for the desktop app Windows...19 Troubleshooting Login Error Message...20 Step 1: Check connectivity Step 2: Check with your IT administrator Ports and protocols for One Talk...21 One Talk desk phones

5 About One Talk from Verizon One Talk SM from Verizon is a versatile, multiline phone solution for offices, remote work or a combination of both. Your mobile phone number is shared across multiple devices, giving you access to calls and business telephone features while on the go. One Talk delivers. The One Talk for Desktop app turns you computer into your business phone so you can take it with you wherever you go. The easy setup and available features allow for collaboration from any compatible device. A good fit for your business You can configure One Talk components to match your business needs. The desktop app is a good fit for any remote worker, receptionist or transportation/distribution dispatcher, which are just a few examples of how you can use One Talk as your business communications system. 2. Launch One Talk for Desktop Detailed instructions: a. Download the Verizon_OneTalk_Win- <version>_<mmddyyy>.exe file b. Double-click on Verizon_OneTalk_Win- <Version>_<MMDDYYYY>.exe c. On the User Account Control pop-up window, click Yes System requirements Minimum system requirements for the One Talk Desktop app: Windows (64 bit): Windows 10 or later Minimum 1.5 GHz processor (dual core processor required for video calling) Minimum 2GB of memory (4GB recommended for video calling) 500 MB free hard drive space Mac OS (64 bit): Mac OS X x (El Capitan) or later Minimum 1.5 GHz processor (dual core processor required for video calling) Minimum 2GB of memory (4GB recommended for video calling) 500 MB free hard drive space High Definition (HD) video calling (Windows & Mac OS): Minimum quad core x86 or equivalent processor Minimum 4GB of memory HD camera and display d. On the One Talk Setup screen, click Next e. On the Install Options screen, select the options that fit how you use One Talk and click Next Installation Windows 1. Double-click the installer executable and follow the installation instructions 5

6 f. On the Choose Install Location screen, select a destination folder and click Next g. On the Choose Start Menu Folder screen, select the Start Menu option and click Install Installation Mac OS 1. Double-click the disk image 2. Copy the app into the Applications folder 3. Launch One Talk for Desktop Detailed instructions: a. Download the Verizon_OneTalk_Mac- <version>_<mmddyyyy>.dmg file b. Double-click on the Verizon_OneTalk_Mac- <version>_<mmddyyyy>.dmg file c. Click and drag the One Talk icon to your Applications folder d. Go to your Applications folder and select One Talk h. On the Installation Complete screen, click Next e. In the Developer Identity Confirmation pop-up window, click Open to launch One Talk i. On the Completing the One Talk Setup screen, check Start One Talk now and click Finish to start One Talk 6

7 Sign in. 1. When you first launch One Talk, you re prompted to sign in 2. Select One Talk Phone Number and enter your One Talk phone number 3. Select Device Name and enter a name for your device (minimum three characters) 4. Click Request PIN 5. Check your for your activation PIN (use the address your One Talk administrator used when setting up your One Talk account) 6. Enter your PIN and click Activate Your One Talk administrator must ensure that you have a valid address in My Business. Proceed to device and profile setup. Set up your device and profile. 1. Select each field to enter your Name, Company and Position (if desired) 2. Select Add Photo to add a picture of yourself to your profile. You may select an existing image from your PC or Mac 3. Enter the address in the 911 address field where you want to receive emergency services 4. Click Finish and confirm your 911 address You ve successfully completed your device and profile setup. Set up voic . 1. Launch the One Talk for Desktop app 2. Select the voic icon in the left menu 3. Click the call button to call into your voic mailbox 4. Follow the voice prompts to: Set up your password Set up your voice signature (recording of your name) Select your preferred greeting Get to know the One Talk for Desktop app. The One Talk for Desktop app showcases a lot of information to help you manage your communications. The application has different information that is displayed in the One Talk dashboard and a separate Call Manager. One Talk dashboard Main Menu Allows you to access the menu functions for the app Information view Displays a list of your messages and recent calls Active communications View messaging details, calls, group messaging and contact information Call Manager Used to manage incoming and outgoing calls and in-call features View e911 address. Emergency 911 (e911) is a location technology that enables emergency responders to know the geographical location of a caller dialing To view your e911 address, select the Settings icon from the Main Menu 2. Select General 3. Select Edit in the top right corner to view/edit the e911 address. It s very important to edit the address for accuracy, because this is the location that will be given to emergency services if you dial Confirm your e911 address and click Save to finish 7

8 Main Menu App functions available in the Main Menu include: Messages Calls Contacts Voic Call Manager Settings Active communications The Active communications panel has the following functions: 1. Top banner Shows the contact name and number from a messaging thread and allows the ability to place a call 2. Conversation view Displays the entire messaging thread for the selected contact 3. Message input Compose a message or add emoticons or attachments Informational view The informational view includes the following functions: 1. Compose a new message by opening the keypad from the Calls menu or add a contact from the Contacts menu 2. Search for names or numbers from the Messages, Calls and Contacts menus 3. Get a filtered view in the Overflow menu of calls or messages within the Messages or Calls menu 4. Review the latest message or call activity in the Call and message log Call Manager Call Manager is where call functions take place. 1. Top bar Indicates the status of an active call and displays the line in use 2. Active caller Displays the current caller s information 3. Call functions Offers in-call features and controls 4. Keypad Allows dialing of phone numbers or access to voic 5. Start new call Displays the current lines that are available for use 8

9 Customize your PC client. Call settings Set up your preferences. The Settings Menu is where you set all of your call and message preferences, including Call Forwarding, Do Not Disturb, ringtone settings and more. Do Not Disturb Use Do Not Disturb to silence One Talk calls. 1. Select the Settings icon from the Main Menu 2. Select Call settings 3. Enable this feature by clicking the Do Not Disturb toggle to the right so that it shows green. To disable the feature, click the toggle again so that it shows gray Set ringtone. 1. To specify the ringtone that alerts you of an incoming call, select the Settings icon from the Main Menu 2. On the Settings menu, select Media 3. From the Audio section, select Ringtone 4. You can choose a different ringtone by selecting the down arrow icon and a ringtone. Selections include Cellular (default), Cordless, VZW Airwaves or None Call Forwarding One Talk has five different settings for handling how calls can be forwarded to another line. Three forwarding options are available within the One Talk for Desktop app. The two more advanced options are only configurable within the One Talk Admin Portal or User Portal included with your Verizon My Business account. Forwarding options: Call Forwarding Always forwards all incoming calls to another line of your choosing Call Forwarding Busy forwards incoming calls only when your line is busy Call Forwarding No Answer reroutes incoming calls if you don t answer after five rings Admin and One Talk User Portal forwarding options Group Call Forwarding* enables your One Talk administrator to forward calls for multiple lines within a selected group to a different number, either all the time or based on a schedule. Group Call Forwarding is configured in the Admin Portal, but users can enable or disable the feature in the My Business One Talk User Portal. Selective Call Forwarding allows the user or admin to make more advanced call-forwarding decisions based on predefined criteria. * If your admin enables Group Call Forwarding for a group that you have been assigned to, it will take precedence and override any call-forwarding setting you make in the mobile app. Change your Call Forwarding preferences. You may choose to forward all your calls immediately, forward only when you are busy on a current call or forward after five rings with no answer. If more than one Call Forwarding option is selected, One Talk will use the following priority: Group Forwarding, Selective, Always, Busy and No Answer. Note: All setting changes and edits made in the One Talk for Desktop app are immediately updated in the One Talk User Portal. Call Forwarding: Enable or disable 1. Select the Settings icon from the Main Menu 2. Select Call settings 3. Select the desired Call Forwarding option 4. Select the Phone number field and enter the 10-digit phone number to which you would like to forward your calls 5. Select Save to finish To disable Call Forwarding, select Do not forward and Save to finish. 9

10 Anonymous Call Rejection: Enable or disable This feature blocks calls coming from an unidentified source with no caller ID available. 1. Select the Settings icon from the Main Menu 2. Select Call settings 3. Select the Anonymous call rejection option 4. Enable this feature by clicking the Block unknown calls toggle under Anonymous call rejection s o that it shows green. To disable the feature, click the toggle again so that it shows gray Alternatively, you can also retrieve voic from the Call and Message log section. 1. Select the voic icon on the Call and Message log screen 2. Select the Call Voic icon from Call Manager to call into your voic mailbox 3. A voice prompt will ask you for your PIN. Tap to open the keypad and enter your PIN followed by the # symbol to retrieve your messages For more information on navigating the One Talk voic features and options, visit verizonwireless.com/dam/support/ pdf/vm_2.pdf Using the One Talk for Desktop app Make and receive calls using Call Manager. To place a one-to-one (1:1) call to an individual: 1. Select the Call Manager icon. The keypad will appear 2. Use the keypad to type the 10-digit phone number or extension you re trying to reach 3. Select on Call Manager to initiate a voice call Retrieve voic messages. The One Talk for Desktop app displays notifications for new voic messages. Voic messages can be retrieved from multiple points within the One Talk for Desktop app. 1. Launch the One Talk for Desktop app and select the voic icon from the Main Menu 2. Select the Call Voic icon from Call Manager to call into your voic mailbox 3. A voice prompt will ask you for your PIN. Enter your PIN followed by the # symbol to retrieve your messages Make a call from your contact list. 1. Launch the One Talk for Desktop app 2. Select the Contacts icon in the Main Menu 3. Select Search to type the name, 10-digit phone number or extension of the contact you wish to call. The app will display potential desired contacts as you type 4. You may also scroll your contacts list to locate the desired contact and click the call icon Make a call from your call history. 1. Select the Calls and Messages log. When selected, the Calls tab will display your recent call history by date 2. Scroll through your recent call history to find the number you wish to call. You can also search your call history by tapping Search and typing the 10-digit phone number, extension or contact name with the keyboard. As you type, the autocomplete feature of the app will display the search results 3. Tap the desired number to select it from the Calls log 10

11 4. Select to place your call. Note: You can also filter by missed, placed or received Make a call from a message conversation. 1. Select the Messages icon from the Main Menu. The Messages tab displays all of your recent text conversations 2. Scroll or search to find the message from the person that you would like to call. Then tap that message to select it 3. Select the call icon in the top right corner of your screen to place the call 4. If the caller s device is capable of receiving SMS text messages, that user will receive your text and will be forwarded to the One Talk voic system. If not, the user will be forwarded to voic only (Note: You can customize or add new responses through the Incoming Calls option in the Settings menu.) 4. Once you select a message or have typed a new message, select the arrow icon to send your message 5. If the caller s device is capable of receiving SMS text messages, that user will receive your text and will be forwarded to the One Talk voic system. If not, the user will be forwarded to voic only Receive an incoming call. You have several options for responding to incoming calls, including answering the call, ignoring the call and messaging the caller. End a call. Select the End Call button Place a call on hold. Place a call on hold. to end an active call. 1. Select the Hold button located in Call Manager during an active call. The top bar will turn red to indicate that the caller has been placed on hold 2. Select the Hold button a second time to resume the call Answer a call. Select Answer in Call Manager. Ignore a call. Select Ignore in Call Manager. This ends the call. If the One Talk number is not shared on any other device and Call Forward No Answer is set to voic , then the caller is sent to voic . Message the caller. To send a short text message to the caller to let them know that you are unavailable: 1. Select Message in Call Manager 2. Scroll the list and tap the quick response that you want to send to the caller or type in a custom message 3. Once you select a message or have typed a new message, select the arrow icon to send your message Move a call. While on an active call using your One Talk number, you may move that call to any other One Talk device that shares your number. 11

12 From the One Talk for Desktop app to a One Talk desk phone: 1. Select Hold in Call Manager while on an active call 2. Pick up the handset on your One Talk desk phone and press the flashing line key button. If you re on another One Talk mobile app, tap the bubble overlay to retrieve the call four more calls to your conference. 1. While on an active call, select Hold to place the current call on hold 2. Select line 2 labeled as 2 Start new call in Call Manager From a desk phone or One Talk mobile app to the One Talk for Desktop app: 1. Place your active One Talk desk phone or mobile app call on hold 2. Select the line displayed in Call Manager that displays Remote Call on Hold 3. Select the Retrieve call button to pick up the call on the desktop app to continue the call. 3. Enter the 10-digit phone number or extension or select the contact you wish to add to the conference call. Tap the phone icon to place the call Place a conference call. One Talk 6-way Conferencing enables you to have up to six different participants in a single conference call. During an active call, follow these instructions to add and merge up to 12

13 4. When the new participant answers the call, inform the user that you re about to place them in a conference call. Then select the merge icon to conference the callers 5. You can repeat this process until a maximum of six participants is reached Switch from video to voice call. At any time during an active video call, you can stop transmitting video by clicking the Stop Sharing icon. Video calling You can place and receive video calls between any two video calling capable devices over either a 4G LTE, Wi-Fi or local area network (LAN) connection. Network settings are handled via the settings feature of your Windows or Mac device and not through the One Talk for Desktop app. Note: Video calling with One Talk is not compatible with FaceTime on Mac devices. Make a video call. 1. Select the Call Manager icon from the Main Menu 2. Enter the 10-digit phone number or extension or select a number from your history or contacts list 3. Press the video icon to initiate the video call Note: One Talk automatically senses if the device you are calling is video enabled. If the video icon is gray, you may start with a voice call by tapping the green phone icon and later add video by tapping the video icon. Add video to voice call. You can add video to an active voice call by selecting the Upgrade to Video call icon, if the device you are calling is video calling enabled. The called party will receive a request to join by video. Once accepted, the call will include two-way video. 13

14 Messaging The One Talk for Desktop app includes the capability to send and receive text messages as well as group text messages to any messaging-enabled device. View text messages. 1. Select the Messages icon from the Main Menu 2. The Messages tab displays all your recent text conversations. Scroll and tap to select a message to view the message thread Advanced call features Transfer a call. You may transfer an active call to any other phone number, regardless of service provider (it does not have to be a One Talk number). There are two transfer options: Consultative transfer, where you may speak with the recipient of the call prior to transferring, and Direct transfer, where the current active call is immediately transferred. Direct transfer Direct transfer enables you to immediately transfer an active call. This feature will make it appear that the current caller directly dialed the second caller. 1. Select the Transfer icon while on an active call. The first caller is placed on hold Create text messages. 1. Select the Messages icon from the Main Menu 2. Select the Compose button to start a new message 3. Enter the name, 10-digit phone number or extension of the individual to whom you wish to send a text. You may also use the contacts list or favorites 4. Tap the area marked Enter Text to move the cursor and compose your message using the keypad 5. When ready, press Enter on the keyboard to send the message 2. Dial the number or select the contact to whom you wish to transfer the call and press Enter 14

15 3. Select Direct transfer from Call Manager to immediately transfer the call to the new call recipient 2. Dial the number or select the contact to whom you wish to transfer the call and press Enter 4. Transfer complete displays. Select Close to close the display 3. Select Consultative transfer Consultative transfer Consultative transfer allows you to speak to the person before you transfer the call. 1. Select the Transfer icon while on an active call. The first caller is placed on hold 4. The second call will be initiated. When the caller answers, advise them of the transfer 5. To transfer the call, select the Transfer button 15

16 6. Transfer complete displays. Select Close to close the display Retrieve a parked call. 1. If a call is parked against your phone number, press Pick up parked call displayed on Call Manager Call Park and Retrieve Call Park allows you to place a call on hold and assign or park an active call to another member s extension or 10-digit telephone number for retrieval within the same group. The call can also be retrieved by the person who parked the call. Parking against your own extension is just like placing a call on hold, but with a ring-back reminder. If you have Music on Hold enabled, callers will hear music. Park a call. 1. While on an active call, press the Call Park icon You will hear a message stating Please dial the number where you want to park your call followed by #, or dial # to park the call against your number 2. Enter the appropriate 10-digit number or the extension number followed by # Press # to park against your own extension Note: After entering the 10-digit phone number or extension followed by #, the desktop app will display an outbound call to **25 as part of the Call Park process. Caller Line ID Block You can opt to place outgoing calls anonymously by dialing **67 prior to dialing. This will prevent your phone number or any other Caller ID information from appearing on the recipient s display. Contacts The One Talk for Desktop app provides the ability to create or manually add contacts. Add a contact. 1. Select the Contacts icon from the Main Menu 2. Select the green New Contact icon in the top right corner 3. Select the Name input field and type 4. Scroll down to enter phone numbers or an address, etc. 5. Tap Save to save all changes 16

17 Add a contact from messages. Contacts can be added manually or from the messaging menu. 1. Select a message thread that displays the phone number not saved in contacts 2. Right click on the selection using your mouse or touchpad 3. Select the desired action Actions include: Save as new contact Add to existing contact Call Delete Conversation Delete a contact. 1. Select Contacts from the Main Menu 2. Select the desired contact and click Edit 3. Click the trash can icon to delete the contact Edit a contact. 1. Select Contacts from the Main Menu 2. Select the desired contact and click Edit 3. Modify the existing contact and click Update to save the changes Log out of or deactivate device(s). You can log out of the desktop app by navigating to the De-Activate Devices menu. Click Settings>Advanced settings>de-activate Devices from the Main Menu. Performing this procedure will log you out of the One Talk app completely. 1. Select the device entry corresponding to the current device. This entry is indicated by name containing the text (this device) 2. Click the trash can icon next to it 3. Select Confirm on the Remove Device notification to log out of the One Talk app. This could take up to a minute 17

18 Version and licensing information Follow these instructions to check licensing information and version number of your One Talk for Desktop app. 1. Launch the One Talk for Desktop app and select the Settings icon from the Main Menu 2. Select General from the Settings menu. The app version is located in the lower right corner Uninstall the desktop app. Mac devices Drag the One Talk for Desktop app from the Applications or Download folder to the Trash (located at the end of the Dock), then choose Empty within the Trash menu. Clear cache by deleting the Verizon folder under ~/Library/ Application Support/. Windows devices Uninstall the One Talk for Desktop app through Control Panel>Remove applications. Select One Talk and Uninstall. During uninstallation, make sure to check the box to delete files/profile associated with the application. System status and other settings Alternatively, you can view the app version and licensing information by doing the following: 1. Locate One Talk from the task bar on the bottom of the screen and right click to display the About One Talk selection 2. Select About One Talk to display the app version and licensing information Sharing your One Talk number with One Talk desk phones The One Talk for Desktop app is compatible for use with the mobile app and One Talk desk phones, so you can use your One Talk phone number in the desktop app, in the mobile app or on a desk phone. Supported desk phones include: One Talk T41P IP Desk Phone One Talk T46G IP Desk Phone One Talk T46GW IP Desk Phone One Talk T49G IP Desk Phone One Talk T41S IP Desk Phone One Talk T41SW IP Desk Phone One Talk T42S IP Desk Phone One Talk T46S IP Desk Phone One Talk T46SW IP Desk Phone One Talk CP680 IP Conference Phone One Talk CP920 IP Conference Phone One Talk IP DECT Phone 18

19 Audio settings The One Talk for Desktop app audio menu can be accessed by clicking Settings>Audio/Video settings. Output Device (Voice Playback microphone) Choose a headset, PC-integrated speakers or external speakers for audio output. Your external playback device is selected by default (if you have one connected). Input Device (Voice Recording speakers/headset) Choose a headset microphone, PC-integrated microphone or external microphone for voice during calls. Your external recording device is selected by default (if you have one connected). Input Level Displays the volume level received from the input device selected. Ring On Select the audio device that is played when you receive an incoming call. Ringtone You can select your own ringtone. The same ringtone is used for both voice and video calls. You can choose a different ringtone by selecting the down arrow icon and selecting a different ringtone. Selections include Cellular (default), Cordless, VZW Airwaves or None. Multiple audio devices If you have multiple audio devices available for your microphone or speakers, please select the preferred audio device before starting a call. Windows/Mac OS X Changing Audio Input (microphone) Click the Settings>Audio/Video settings menu Click in the Input device field under Audio and select the desired input device Changing Audio Output (speakers/headset) Click the Settings>Audio/Video settings menu Click in the Output device field under Audio and select the desired output device If Use default is selected, the One Talk for Desktop app uses the default device set in the operating system preferences. For Windows, if Default Communication Device is defined, it is selected over the Default Device. If you re using headsets, you can also select a separate device other than the headset for alerting incoming calls. Video settings The One Talk for Desktop app video menu can be accessed by clicking Settings>Audio/Video settings. Input device Select a camera that you want to use for video calls. Your external web cam is selected by default (if you have one connected). On a Windows tablet, you may select the front- or rear-facing camera. Keyboard shortcuts for the desktop app The following table lists the currently supported keyboard shortcuts (native desktop only). You can use these keyboard shortcuts to quickly perform frequently used actions. The characters used are lowercase. Windows Click on the Settings>Advanced settings menu Select the Call using the keyboard shortcut menu Select a predefined shortcut from the list to automatically call a number when text is selected on a website or document 19

20 Mac Click the Settings>Advanced settings menu Select System preferences to set up a shortcut to automatically call a number when text is selected on a website or document In preferences, select Shortcuts>Services>Text Select Call with One Talk and create a shortcut key combo. Combination must include the Command (Cmd) key If you deleted the mobile or desktop app from your device, that does not deauthorize the device, even though the app cannot be used unless it s setup again. Contact your administrator if you are having problems deauthorizing a device. I can t see the video when making a video call. Check the privacy settings to make sure they allow for use of the camera. On Windows, go to Settings, then Privacy and select Allow apps to access your camera. No connectivity banner displayed The desktop app displays a red banner stating No connectivity. This message is displayed when the device being used doesn t have an active internet connection. When clicking Learn more, an error message displays, explaining there is no connectivity. Please check the internet connection on the device being used to resolve the problem. Windows shortcut Mac shortcut What it does Ctrl+Shift+C Ctrl+Shift+P Ctrl+Shift+R Ctrl+Shift+M Ctrl+Shift+D Ctrl+Alt+1 Ctrl+Alt+6 User created Cmd+ User created Cmd+ User created Cmd+ User created Cmd+ User created Cmd+ User created Cmd+ User created Cmd+ Automatically call a number when text is selected Automatically call a number when text is selected Automatically call a number when text is selected Automatically call a number when text is selected Automatically call a number when text is selected Automatically call a number when text is selected Automatically call a number when text is selected Troubleshooting If you experience problems and cannot complete the initial desktop app setup, please check the following: Login Error Message One Talk for Desktop app displays error Too many active SPC_METOKENs This error displays when you reach the maximum number of five devices using the One Talk mobile or desktop app for that specific One Talk phone number. If the maximum number of devices has been reached, you are encouraged to deauthorize one or more of the devices, using the One Talk Admin Portal, or by using the One Talk mobile app. 20

21 The One Talk for Desktop app can t complete the setup process. Step 1: Check connectivity. The One Talk for Desktop app requires either 4G LTE or broadband internet connectivity via CAT-5 or CAT-6 cable or Wi-Fi to function. Ensure that the device being used is connected to the internet prior to attempting setup. Step 2: Check with your IT administrator. Check existing onsite firewalls with your IT administrator or office manager. One Talk requires the following protocols and ports so that the devices have service and full functionality: Ports and protocols for One Talk Media (voice/video) Protocol: SRTP Port: any One Talk desk phones Device configuration Protocol: https Port: 443 Signaling Protocol: SIPTLS Port: 5061 Network time Protocol: NTP Port: 123 One Talk for Desktop app uses the following ports and protocols for communication. Ensure these ports and protocols are not blocked by the firewall or desktop security software. Device configuration/authentication Protocol: https Port: feature provisioning Protocol: https Port: 443 Signaling Protocol: SIPTLS Port: 443 and 5061 Network details & coverage maps at vzw.com Verizon. UG