Verizon Pre-Order and Trouble. Verizon Trouble Administration Error Messages

Transcription

1 Verizon Pre-Order and Trouble Verizon Trouble Administration Error Messages Incorporating the Verizon Error Messages for the Trouble Administration Request and Response Message Sets Serving the Verizon Regions in AZ, CA, CT, DC, DE, FL, HI, ID, IL, IN, MA, MD, ME, MI, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, TX, VA, VT, WA, WI and WV Release Date: October 18, Trouble Administration, v

2 Notices Disclaimer The Format and Business Rules documentation is for general information purposes only. This documentation does not obligate Verizon to provide services in the manner described herein. Verizon reserves the right as its sole option to modify or revise the information contained in this Format and Business Rules documentation at any time without prior notice. In addition to and without limitation of any other limitation of liability of Verizon or its affiliated companies set forth in an applicable contract or tariff, or elsewhere, in no event shall Verizon or its affiliated companies, or their agents, employees, directors, officers, representatives, or suppliers, be liable under contract, warranty, tort (including but not limited to the negligence of Verizon or its affiliates), or any other legal theory, for any incidental, consequential, special or indirect damages arising from or relating to this document or its contents, even if advised of the possibility of such damages Verizon Communications All rights reserved.

3 Change Log Summary Trouble Administration v NOTE: The following text has been added to supplement existing error messages 1.1 Error Messages - All Transactions Error Code The circuit or line status is pending. Transaction denied. Error Code Invalid Trouble Type Error Code Invalid create request. Transaction denied. Error Code Invalid modify or close request. Transaction denied Verizon Proprietary Subject to the Restrictions on the Notices Page 2

4 Table of Contents I. TROUBLE ADMINISTRATION Error Messages Error Messages - All Transactions Alarm/Return Codes - Trouble Ticket Test Error Messages - Enhanced Status Inquiry 14 Verizon Proprietary Subject to the Restrictions on the Notices Page

5 I. TROUBLE ADMINISTRATION Error Messages 1.1 Error Messages All Transactions 0000 Success Transaction completed successfully Trouble Report Already Exists A trouble report already exists on this line\ circuit Mandatory Attribute Missing There is a required attribute missing from the message set or there is an attribute tag with no value. For Groups: this error is reported only at the group level. That is, only the group DD tag will be listed and not the individual DD tags within the group. Will occur when using conditional fields Invalid Attribute Value There has been an attribute edit failure. For Groups: this error is reported only at the group level. That is, only the group DD tag will be listed and not the individual DD tags within the group. Will occur on formatting errors. The following additional error info text will be returned in the event a user tries to submit an invalid FTTP transaction: This service is not available in the state the Telephone Number is provisioned in No Such Object Instance Ticket does not exist. In case of end customer originated queries will contain Last Trouble Cleared Date = with the last trouble cleared date appended to it. Will occur when using Status Inquiry, Modify, or Close transactions Cannot Verify Or Deny At This Time Ticket is in a state of cleared; no additional changes can be performed. Will occur when ticket is currently being worked on by a Verizon employee Can Not Close Ticket cannot be closed. Trouble to be closed pending work in progress message 0303 Trouble Report Change Denied Ticket is in a state of cleared; no changes allowed. Similar to Code Use same logic 0304 Line Condition Is Not Working Transaction Denied The working condition of the line is equal to NWKG, UNAS, WKG LID, DISC, or spaces. The field will contain Working Condition Of Line= with the working condition of the line appended to the message The circuit or line status is pending. Transaction denied. A pending service order is open on this account. A Trouble Administration ticket cannot be created Processing Failure No Value Will occur on system timeouts. Resubmit transaction Fall-Back Reporting A security error has been detected - circuit/owner mismatch or circuit not found. Will occur when CKT ID cannot be found in Verizon records Resubmit Transaction Host OS not available; some link is broken. Similar to Code Use same logic. Resource Limitation Access Denied Or Access Failure A security error has been detected; access to the system disallowed. Will occur whenever your company s RSID/AECN is not marked as owner on Verizon records Routing Failure Unable to direct Request to the correct testing center. Verizon Proprietary Subject to the Restrictions on the Notices Page

6 1006 Invalid Service Recovery Request Service Recovery Request was denied. For example: Predictor was down, Commitment has expired, the circuit was a PBX Commitment Request Failure Commitment Modify Request was denied Invalid DSL Test Request DSL Test Request was denied Testing System Timed Out Delphi Time Out 2002 No Test Point Inventory 0302 MTAU INFO NOT FOUND IN SWITCH 2003 Contact RETAS Help Desk to Correct ERROR: TAS134E ADD FAILED CTR HAS M FLAG = N OR NO ENTRY IN ALIAS TABLE 2004 Contact RETAS Help Desk 2337 CANNOT SEND REQUEST TO NSDB, INVALID CENTER 2005 Circuit ID Invalid Routing Error: Invalid NPA/NXX The account number entered is not provisioned over Fiber. Trouble Administration functions cannot be performed on this service in this system. Please enter the repair ticket in the Verizon West WISE Repair. West only Test Equipment Error 0800 REACT: EQUIPAGE, NOT EQUIPPED NYCMNYVS71A on J44 returned unexpected response 2007 System Time Out Resubmit Switch Timeout 2008 Circuit Inventory Incomplete 0301 NO CIRCUIT FOUND IN SWITCH 3000 Invalid Trouble Type The trouble type code entered is invalid. Only data trouble type codes are valid Invalid create request. Transaction denied. A trouble report has already been opened by your VLEC partner on this Loop Share circuit. Another trouble report cannot be opened Invalid modify or close request. Transaction denied. A trouble report has already been opened by your VLEC partner on this circuit. Only the VLEC partner can modify or close the trouble report. 6

7 1.2 Alarm/Return Codes Trouble Ticket Test 0000 SUCCESSFUL TEST 0100 MLT SUPPLIED MESSAGE 0101 MLT: COULD NOT GAIN ACCESS, PLEASE RETRY LATER 0102 MLT: REQUEST CANCELED, SYSTEM TIMEOUT, PLEASE RETRY LATER 0103 MLT: DOWNLOAD IN PROGRESS, PLEASE RETRY LATER 0104 MLT: SYSTEM BUSY, PLEASE RETRY LATER 0105 MLT: TRANSACTION ABORTED, PLEASE RETRY LATER 0200 TESTED WITHOUT LINE RECORD 0201 TESTED WITHOUT LINE RECORDED - RECORDED NOT FOUND IN NSDB 0202 TESTED WITHOUT LINE RECORDED - NO OVERRIDE CODE 0203 TESTED WITHOUT LINE RECORDED - NSDB SESSION IS DOWN 0204 TESTED WITHOUT LINE RECORD - NPA NOT IN NSDB 0205 TESTED WITHOUT LINE RECORDED - DELAYED RESPONSE FROM NSDB 0206 TESTED WITHOUT LINE RECORD - COMMUNICATION ERROR 0207 TESTED WITHOUT LINE RECORD - DATABASE ERROR 0208 TESTED WITHOUT LINE RECORD - UNKNOWN REASON 0209 TESTED WITHOUT LINE RECORD ALL NSDB SESSIONS ARE BUSY AT THIS TIME 0210 TESTED WITHOUT LINE RECORD - NO RESPONSE FROM NSDB 0211 TESTED WITHOUT LINE RECORD - NSDB CONFIGURATION ERROR 0400 LINE RECORD RETRIEVED FROM DELPHI DATABASE TEL SYSTEM FAILED TO PERFORM TEST TEL SYSTEM INTERCEPT PROBLEM TEL SYSTEM DLC BUSY TEL SYSTEM BYPASS PROBLEM TEL SYSTEM OFFICE BUSY TEL SYSTEM COMMUNICATION PROBLEM TEL SYSTEM DIALING PROBLEM TEL SYSTEM BUSY, PLEASE RETRY LATER 1010 ERROR IN FCIF REQUEST 1011 VALIDATION ERROR %S 7

8 1012 INVALID NPA: CHECK TELEPHONE NUMBER AND TRY AGAIN 1013 REQUEST SENT TO A WRONG DELPHI MACHINE 1020 INVALID MLT TEST TYPE : CHECK THE TEST TYPE AND TRY AGAIN 1021 DID TELEPHONE NUMBERS ARE UNTESTABLE BY MLT 1022 TEMPERATURE (-99 TO 200 FAHRENHEIT) IS REQUIRED TO PERFORM THIS TEST 1023 INVALID TEMPERATURE: VALID TEMPERATURE VALUES ARE -99 TO 200 FAHRENHEIT 1024 X TEST CANNOT BE PERFORMED WITHOUT PRIOR INTERACTIVE ACCESS TO THE LINE 1025 X TONE CANNOT BE PERFORMED WITHOUT WHEN THERE IS NO TONE ON THE LINE 1026 PENDING INTERACTIVE TEST FOR THIS TN BY ANOTHER USER: PLEASE TRY LATER 1027 MAXIMUM OF 5 INTERACTIVE TESTS ARE PERMITTED PER USER 1028 INVALID OVERRIDE CODE: CHECK THE OVERRIDE CODE AND TRY AGAIN 1029 PROTECTED SERVICES ON THIS TN: CANNOT RUN MLT TEST 1030 THIS MLT TEST IS CURRENTLY NOT SUPPORTED BY DELPHI 1100 THERE IS CURRENTLY A REQUEST IN PROGRESS FOR SAME TN: PLEASE TRY AGAIN LATER 1101 SERVICE NAME IS NOT PROVIDED IN THE REQUEST 1102 UNRECOGNIZED SERVICE NAME: PLEASE CHECK THE SERVICE NAME AND TRY AGAIN 1103 UNRECOGNIZED CIRCUIT ID: VALID CID SHOULD START WITH P,C,M,S,T 1104 UNRECOGNIZED CIRCUIT ACCESS CODE: VALID CAC SHOULD START WITH N,S,M,C 1105 UNRECOGNIZED CID FORMAT: ONLY POTS AND NON- DESIGNED ISDN ARE CURRENTLY SUPPORTED 1106 UNRECOGNIZED CAC FORMAT: ONLY NON-DESIGNED CIRCUITS ARE CURRENTLY SUPPORTED INVALID TEST TYPE FOR DISPATCH SERVICE: TEST TYPE SHOULD BE FULLX OR FX 1108 NO CIRCUIT ID OR TELEPHONE NUMBER IN THE REQUEST 1109 NO TELEPHONE NUMBER IN THE REQUEST 1110 INVALID TELEPHONE NUMBER: CHECK THE TELEPHONE NUMBER AND TRY AGAIN 1111 EMPLOYEE ID IS A REQUIRED FIELD TO PROCESS THE REQUEST 8

9 1112 INVALID REPORT CATEGORY 1113 MLT RESULTS IN TAG = VALUE FORM ARE SUPPORTED ONLIY IN DIP VER 2.X 1115 INVALID CID: CANNOT DETERNINE NSBD REGION FOR THIS REQUEST 1116 COMMAND IS A REQUIRED FIELD FOR ALL SARTS REQUESTS 1117 SARTSID IS REQUIRED A FIELD FOR ALL SARTS REQUESTS 1118 INVALID SARTSID, PLEASE CORRECT THE SARTSID AND RESENT THE REQUEST 1120 ACCESS TO SARTS TEST SYSTEM IS SUPPORTED ONLY IN DELPHI2.X RELEASE 1300 REQUEST SENT TO WRONG DELPHI 1400 ERRONEOUS USE OF DELPHI PROTOCOL 1450 USER CANCELED REQUEST BY DISCONNECTING 1460 REQUEST ABORTED DUE TO DELPHI APPLICATION STOP 2000 DELPHI APPLICATION ERROR 2010 DELPHI APPLICATION ERROR 2020 DELPHI APPLICATION ERROR 2030 DELPHI APPLICATION ERROR 2100 DELPHI APPLICATION ERROR 2110 DELPHI APPLICATION ERROR 2115 DELPHI APPLICATION ERROR 2120 DELPHI APPLICATION ERROR 2130 DELPHI APPLICATION ERROR 2140 DATABASE APPLICATION ERROR 2150 DELPHI APPLICATION ERROR 2160 DELPHI APPLICATION ERROR 2170 DELPHI APPLICATION ERROR 2171 DELPHI APPLICATION ERROR 2190 DELPHI APPLICATION ERROR 2200 DELPHI APPLICATION ERROR 2201 DELPHI APPLICATION ERROR 2210 DELPHI APPLICATION ERROR 2211 DELPHI APPLICATION ERROR 2220 DELPHI APPLICATION ERROR 2221 DELPHI APPLICATION ERROR 2230 DELPHI WEATHER APPLICATION ERROR 2231 DELPHI WEATHER APPLICATION ERROR 2240 DELPHI APPLICATION ERROR 2241 DELPHI APPLICATION ERROR 2250 DELPHI APPLICATION ERROR 2251 DELPHI APPLICATION ERROR 9

10 2300 DELPHI SYSTEM TIMEOUT 2301 DELPHI APPLICATION ERROR 2310 DELPHI APPLICATION ERROR 2320 DELPHI APPLICATION ERROR 2330 DELPHI APPLICATION ERROR 2331 DELPHI APPLICATION ERROR 2332 UNKNOWN ERROR 2333 ALL DELPHI SESSIONS TO MLT ARE BUSY AT THIS TIME. PLEASE RETRY LATER 2334 ALL DELPHI SESSIONS TO SARTS ARE BUSY AT THIS TIME. PLEASE RETRY LATER 2340 DELPHI ENCODING ERROR 2341 DELPHI ENCODING ERROR 2350 MAX CLIENTS EXCEEDED 2400 DELPHI %S APPLICATION UNAVAILABLE 2401 DELPHI %S APPLICATION AVAILABLE 2402 DELPHI AUTO STARTUP ERROR 2410 DELPHI %S APPLICATION UNAVAILABLE 2420 DELPHI APPLICATION ERROR, RETRY 2500 DATABASE SYSTEM ERROR 2501 DATABASE SYSTEM ERROR 2502 DATABASE SYSTEM ERROR 2600 DELPHI APPLICATION ERROR 2701 REQUEST TIMED OUT. PLEASE RETRY LATER 2702 DLI FAILED: DKIT COMMUNICATION ERROR 2703 DELPHI APPLICATION ERROR - INVALID SID 2704 ALL USER IDS ARE USED UP 2706 LOGIN FAILED. PLEASE RETRY 2800 DELPHI APPLICATION ERROR 2810 DELPHI APPLICATION ERROR 2811 DELPHI APPLICATION ERROR 2820 DELPHI APPLICATION ERROR 2825 DELPHI APPLICATION ERROR 2850 DELPHI APPLICATION ERROR 2860 FT CONFIGURATION PROBLEM 2900 DELPHI APPLICATION ERROR 2901 DELPHI APPLICATION ERROR 2902 DELPHI APPLICATION ERROR 2910 DELPHI APPLICATION ERROR 2920 DELPHI APPLICATION ERROR 3000 DELPHI APPLICATION ERROR 3010 DELPHI APPLICATION ERROR 3011 DT MASTER HANG, PLEASE CALL S&T 3012 DT MASTER IS ALIVE 6000 DELPHI APPLICATION ERROR 10

11 6010 DELPHI APPLICATION ERROR 6015 DELPHI APPLICATION ERROR 6016 DELPHI APPLICATION ERROR 6100 DELPHI APPLICATION ERROR 6110 DELPHI APPLICATION ERROR 6111 DELPHI APPLICATION ERROR 6112 DELPHI APPLICATION ERROR 6113 DELPHI APPLICATION ERROR 6114 DELPHI APPLICATION ERROR 6115 DELPHI APPLICATION ERROR 6116 DELPHI APPLICATION ERROR 6117 DELPHI APPLICATION ERROR 6118 DELPHI APPLICATION ERROR 6120 DELPHI APPLICATION ERROR 6130 DELPHI APPLICATION ERROR 6200 DELPHI APPLICATION ERROR 6300 DELPHI APPLICATION ERROR 6900 DELPHI APPLICATION ERROR 7200 ERROR IN MLT DATAKIT LINK 7201 DATAKIT LINKS FOR MLT OK 7202 ERROR IN MLT DATAKIT LINK 7203 NO DATAKIT CHANNELS TO MLT 7210 FATAL ERROR IN DATAKIT FOR PRIMARY MLT 7211 ERROR IN DATAKIT FOR PRIMARY MLT 7212 DATAKIT FOR PRIMARY MLT APPEARS TO BE OK 7215 FATAL ERROR IN DATAKIT FOR SECONDARY MLT 7216 ERROR IN DATAKIT FOR SECONDARY MLT 7217 DATAKIT FOR SECONDARY MLT APPEARS TO BE OK 7218 DATAKIT TO MLT IS DOWN 7219 DATAKIT TO SARTS IS DOWN 7230 ERROR IN SARTS DATAKIT LINK 7231 DATAKIT LINKS FOR SARTS OK 7232 ERROR IN ONE OF THE DATAKIT FOR SARTS 7233 NO DATAKIT CHANNELS TO SARTS 7240 FATAL ERROR IN DATAKIT FOR PRIMARY SARTS 7241 ERROR IN DATAKIT FOR PRIMARY SARTS 7242 DATAKIT FOR PRIMARY SARTS APPEARS TO BE OK 7245 FATAL ERROR IN DATAKIT FOR SECONDARY SARTS 7246 ERROR IN DATAKIT FOR SECONDARY SARTS 7247 DATAKIT FOR SECONDARY SARTS APPEARS TO BE OK 7203 ALL DATAKIT SESSIONS TO MLT ARE BUSY AT THIS TIME: PLEASE RETRY LATER 7402 NSDB BUSY, RETRY LATER 7404 NSDB INTERFACE DOWN, RETRY LATER 7406 NSDB INTERFACE DOWN, RETRY LATER 11

12 7407 AN NSDB INTERFACE IS DOWN, RETRY LATER 7409 UNKNOWN ERROR 7410 UNKNOWN ERROR 7411 UNKNOWN ERROR 7412 UNKNOWN ERROR 7413 UNKNOWN ERROR 8020 %S 8021 %S 8100 PRIMARY MLT FOR %S IS CURRENTLY DOWN 8101 PRIMARY MLT FOR %S IS UP 8102 SECONDARY MLT FOR %S IS CURRENTLY DOWN 8103 SECONDARY MLT FOR %S IS UP 8104 MLT CURRENTLY DOWN 8110 MLT APPLN UNAVAILABLE %S 8111 MLT APPLN AVAILABLE %S 8112 MLT APPLN UNAVAILABLE %S 8113 MLT APPLN AVAILABLE %S 8120 MLT : FAILED TO GAIN INTERACTIVE ACCESS: PLEASE RE-ESTABLISH YOUR SESSION 8121 MLT: PRIOR TO INTERACTIVE ACCESS TO THE LINE REQUIRED TO PERFORM THIS TEST 8122 MLT: PRIOR TO INTERACTIVE ACCESS TO THE LINE REQUIRED TO PERFORM THIS TEST 8123 MLT: INTERACTIVE TEST DROPPED: PLEASE RE- ESTABLISH YOUR SESSION 8124 NO RESPONSE FROM MLT, PLEASE RETRY LATER 8150 PRIMARY SARTS FOR %S IS CURRENTLY DOWN 8151 PRIMARY SARTS FOR %S IS UP 8152 SECONDARY SARTS FOR %S IS CURRENTLY DOWN 8153 SECONDARY SARTS FOR %S IS UP 8160 SARTS APPLN UNAVAILABLE %S 8161 SARTS APPLN AVAILABLE %S 8162 SARTS APPLN UNAVAILABLE %S 8163 SARTS APPLN AVAILABLE %S 8200 NSDB MACHINE DOWN 8201 NSDB MACHINE UP 8201 NSDB DOWN %S 8210 NSDB DOWN %S 8211 NSDB APPLN UP 8240 REQUESTED DATA NOT FOUND IN NSDB 8241 NO LINE RECORD DATA IN DELPHI'S NSDB CACHE 12

13 8250 NSDB APPLN REPORTED ERROR 8260 NO RESPONSE FROM NSDB 8301 ACCESS FAILED FOR TP %S 8302 INVALID PARAMETERS IN DAC COMMAND 8303 DLI FAILED 8304 ERROR OCCURRED DURING LOGIN, PLEASE RETRY 8305 REMOVE SARTS APPLICATION ERROR OCCURRED, PLEASE RETRY 8306 COMMAND SEQUENCE ERROR (DLI NOT RUN) 8307 INVALID/ UNSUPPORTED COMMAND: 8308 COMMAND SEQUENCE ERROR (DAC NOT RUN) 8309 CKT DOES NOT EXIST IN DATABASE 8310 ERROR: PRIOR COMMAND NOT COMPLETED, PLEASE RETRY LATER 8311 LOGOFF FAILED, PLEASE RETRY 8313 DDS COMMAND ERROR 8314 SARTS COMMAND ERROR:COMMOND NOT SUPPORTED BY THIS CONFIGURATION 8315 SESSION DISCONNECTED FROM SARTS PLEASE RETRY DLI LATER 13

14 1.3 Error Messages Enhanced Status Inquiry TA Error Messages v Error Messages Enhanced Status Inquiry Could not find any records based on your search criteria. Please check your search criteria A system error has occurred Please contact your system administrator The Circuit ID you have entered is not valid. Please correct your entry and try again The Telephone Number you have entered is not valid. Please correct your entry and try again The Trouble Report Number you have entered is not valid. Please correct your entry and try again You must select to retrieve more than 0 rows. Please correct your entry and try again You must enter at least 3 characters of a Circuit ID to search for Trouble Reports. Please enter search criteria and try again You must specify at least one search criterion. Please enter search criteria and try again A database error has occurred Please contact your system administrator No records were found matching your specified search criteria.- Please enter new search criteria and try again You are not authorized to access the requested search result. Please enter your new search criteria and try again You have entered too many search criteria. You must enter either a telephone number, a circuit ID, a trouble report number, or one or more of the following: partial circuit ID, state code. Please correct your entry and try again The CLEC ID provided does not have a valid ECC, ACNA or OCN. Verizon Proprietary Subject to the Restrictions on the Notices Page