2 New Improvements 2018 The following improvements were made to the SPS Hanger Store based on criteria extracted from clinic feedback and user data. Our goal is to continue to enhance the SPS Hanger Store to ensure your online shopping experience is fast and easy. Improvements available in 2018: New Look & Feel Search Improvements Learning Center Quick Order SPS Hanger Store has a refreshed look with the updated SPS branding. These minor cosmetic changes do not affect how the store works. We have expanded and simplified the menu for an easier shop-by-category experience. You can now shop with partial part number. You should find more relevant search results after searching via search box. The Learning Center is a resource center containing how-to s, tutorials, and important documents. You can find this user tutorial in the Learning Center at any time. Quick Order is the fastest way to place an order when you already have a list of part numbers. Learn more here.
3 SPS Hanger Store Features 24/7 ordering access Quick Buy & Quick Order Detailed product information, images, videos Build saved lists of frequently ordered items View live product availability Filter by product category, supplier, price, L-Code Compare products View & track orders Live Chat Support
4 Table of Contents Click on a topic to learn more. PUNCHOUT TO SPS Hanger Store HOW TO SEARCH BY SEARCH BOX BY PRODUCT CATEGORY BY SUPPLIER NARROW YOUR SEARCH WITH FILTERS SCORE ITEMS NON-BEST VALUE ITEMS ITEMS REQUIRING JUSTIFICATION QUICK BUY - OVERVIEW FILE UPLOAD HOW IT WORKS QUICK SEARCH QUICK ORDER WHAT IS IT? (NEW!) HOW IT WORKS VIEW LIVE PRODUCT INVENTORY SAVED LISTS WHAT IS IT? WHY USE IT? HOW IT WORKS COMPARE WHAT IS IT? HOW IT WORKS CART GET FAMILIAR WITH THE CART PRODUCT AVAILABILITY SHIPPING METHOD (IN HD) TRANSFER ORDERS TO HD ORDER HISTORY - OVERVIEW TABS MEANING ORDER STATUS & TRACKING REORDER TIPS & TRICKS SUPPORT LIVE CHAT CUSTOMER SERVICE
5 Punchout to SPS Hanger Store 1. To access SPS Hanger Store, go to HD/Coupa 2. Click the SPS logo under Shop Online DYK? Punchout is the method of how you get from HD/Coupa to SPS Hanger Store.
6 How to search Search using the search box, by product category, or by supplier.
7 How to search search box Type in the product name, L-Code, part number, partial part number, keyword, or supplier name. Hit enter. Type L0627 in the search box Results Pro Tip: Sort (or filter) your results by Score to see all Score items first.
8 How to search product categories Pro Tip: Once you select the product category you need, use the filters on the left to narrow your search down (e.g., filter by supplier or L-Code)
9 How to search suppliers Pro Tip: Once you select the supplier you need, use the filters on the left to narrow your search down (e.g., filter by category or L-Code)
10 Narrow your search with filters Filters help narrow down your search results. In this example, I searched for liners. I want to find Prosthetic Liners. To narrow down 907 search results, I m going to filter by product category. I expand the Category filter by clicking the symbol and find Prosthetics Prosthetic Liners.* You could also filter by Score, Price, Supplier, or Supplier L-Code. *This tutorial was developed using a test site. Search results will be more comprehensive on live site.
11 Score how to find Score items 1. By Category All product categories are automatically sorted by Score.
12 Score how to find Score items 2. Use Sort By in Search Results When you search for an item using the search box, use Sort By to have all Score items float to the top Sort By is set to Score Results
13 Score how to find Score items 3. Use Filters in Search Results When you search for an item using the search box, use the Score filter to eliminate all non-score items from results. Score filter set to Yes Results
14 Non-Best Value Items Products with the purple information ribbon compete directly with Score. You can purchase these items. Once you select your options on a non-best value item, you will see alternative Score recommendations.
15 Items with justification requirement Some items with the purple information ribbon require justification. Select your justification and continue.
16 Quick Buy what is it & how to find it Quick Buy has two parts. 1) File Upload: Add items to cart via excel spreadsheet (see file upload section for more details) 2) Quick Search: Search through the entire online database and add items to cart without looking through search results. How to find it: Go to My Account Quick Buy.
17 Quick Buy file upload Why use it? 1. You could use file upload to consolidate orders from multiple clinicians. 2. You could use file upload to avoid large search results pages. 3. Easily reorder items by using the same file 4. Save each excel file for your records.
18 Quick Buy file upload - how it works 1. Download template, located on the Quick Buy page
19 Quick Buy file upload - how it works 2. Add part numbers and each quantity to the Excel template Pro Tip: Make sure you don t change the column headers (sku & qty)
20 Quick Buy file upload - how it works 3. Name and save file (make sure format is CVS - Comma Delimited)
21 Quick Buy file upload - how it works 4. Locate and upload file to Quick Buy
22 Quick Buy file upload - how it works 5. Click ADD TO CART
23 Quick Buy quick search how it works 1. Search by part number or product name; click SEARCH 2. Click the button to the left of a product to add it to queue
24 Quick Buy quick search how it works 3. Items float to the bottom of the page and hold in queue 4. Add as many products as you like to queue 5. Click ADD TO SHOPPING CART when ready Bottom of page
25 Quick Order what is it? Add exact part numbers and quantities to cart without using search. How to find it: Go to My Account Quick Order
26 Quick Order how it works Add as many part numbers to each line, then add the quantity. Click ADD ROW to add more part numbers. Click ADD TO CART to add all items to the cart.
27 View Live Product Inventory Product inventory can be found on any product page. All possible options must be selected to see inventory.
28 Saved Lists what is it? Create a wish list of items you d like to store/save on the SPS Hanger Store. You can have up to 15 lists at the same time. How to find it: Once you re logged in, go to My Account Saved Lists
29 Saved Lists why use it? Why use it? Here s how some clinics use Saved Lists: 1. Create a static list of frequently ordered items; reorder them at any time (avoid searching) 2. Share lists of items with co-workers via ; they can add items to cart directly from the 3. An employee could add items to Saved Lists without checking out, send the list for approval, then add all items to cart and check out when ready
30 Saved Lists how it works 1. Click the button on the search results page or the product page to add an item to Saved Lists
31 Saved Lists how it works 2. Add to an existing list or click Create New to make a new list
32 Saved Lists how it works 3. To view/order items in a list, go to My Account Saved Lists
33 Saved Lists how it works 4. Click the down arrow beside Wishlist to find your list
34 Saved Lists how it works 5. View your list Remove selected items from this list and move to another Copy selected items to another list Select entire list Select single item Switch to another list Add single item to cart Copy item to another list Remove item from this list and move to another Remove item Edit item options Comments transfer over to order comments Add all items to cart Delete entire list list Save changes
35 Compare what is it? Compare two or more products and their technical specifications. Valuable attributes you can see through the compare tool: Pricing Description Patient weight limits Supplier L-Codes
36 Compare how it works 1. Click the symbol beside a product you want to compare
37 Compare how it works 2. The product will add to queue. 3. Add one or more items by repeating step 1.
38 Compare how it works 4. Click COMPARE once ready.
39 Compare how it works 5. Compare specifications. Print Pro Tip: You can print this page.
40 Cart get familiar with the cart Notes that transfer to the packing slip *These are searchable in order history listed as PT / comments. Shop more Save changes Clear entire cart Edit quantity Delete item Where item will ship from Save changes Pro tip: You will still need to add notes to items in HD if you want to search for the item later in HD Transfer order to HD/Coupa
41 Cart product availability Choosing where items will ship from Pro Tip: You have control over where your items ship from. Try to ship as many items from the same distribution center or supplier for fewer packages and additional savings. Items will automatically ship from your default distribution center (dc), if available. If there is no availability in your default DC, you ll see the red message (shown below) stating it s not available to ship from there. At this point, select a another DC or ship from supplier. If there is no in-stock availability for an item, it will automatically ship from the supplier. defaults to home DC red message
42 Cart shipping method (in HD) Choosing how to ship your items You do not control how items ship on the SPS Hanger Store. Once you transfer your order to HD/Coupa, you will have the option to select shipping method. See how to select shipping method for a single item in HD. See how to select shipping method for an entire order in HD. Pro Tip: Here is a list of shipping code definitions.
43 Cart shipping method for single item Select shipping method for a single item in HD 1. Click on the item you d like to change the shipping method on. Pro Tip: Here is a list of shipping code definitions.
44 Cart shipping method for single item Select shipping method for a single item in HD 2. Click the drop-down menu under Shipping. 3. Select the appropriate shipping method. Pro Tip: Here is a list of shipping code definitions.
45 Cart shipping method for entire order Select shipping method for an entire order in HD 1. To change the shipping method for an entire order, click the select all button beside Cart Items. This will select every item in your cart. Pro Tip: Here is a list of shipping code definitions.
46 Cart shipping method for entire order Select shipping method for an entire order in HD 2. Click Edit Selected Pro Tip: Here is a list of shipping code definitions.
47 Cart shipping method for entire order Select shipping method for entire order 4. Select the appropriate shipping method for your order. Pro Tip: Here is a list of shipping code definitions.
48 Transfer order to HD To checkout, you must first Transfer your order to HD. The final checkout takes places in HD.
49 Order History Why use it? View past order details Reorder past orders/items Track stocked orders Check order status How to find it: Once you re logged in, go to My Account Order History
50 Order History tabs MY ONLINE ORDERS View online orders placed with the login/ address you are currently logged into; reorder past orders here ALL ORDERS FOR MY PCC View all orders associated with your account number and placed through any channel (phone, online, fax, ); track orders Pro Tip: You will almost always use the All Order for My PCC tab since it shows all order information and tracking numbers.
51 Order History order status & tracking 1. Login and go to My Account Order History 2. Search for orders by date range, PO #, order number or sku 3. If there is an order, it will appear at the bottom of the screen
52 Order History order status & tracking Pro Tip: If the tracking number is a FedEx shipment, you can click on the tracking number and you ll be redirected to the tracking page on FedEx s website.
53 Order History reorder 1. Go to the MY ONLINE ORDERS tab 2. Find the order you d like to reorder Option A 3. Click REORDER Option B 3. Click VIEW ORDER 4. Click REORDER
54 Tips & Tricks 1. The fastest way to place an order online is via Quick Order. 2. The best way to find what you need if you re having trouble is to use the filters on the left-hand side of your search results. This will narrow down your search results. Pro Tip: Use the Category filter often! 3. Use Quick Buy File Upload to consolidate orders from multiple clinicians. 4. Use less search terms to find the best result. Try using 1 to 2 terms. 5. Find Score items quickly buy using the filters on the left-hand side of your search results. 6. You could use Saved Lists as an approval process by ing ready-to-submit orders to an approver. Once approved, move the saved list to the cart and place the order. 7. Each time you configure or reconfigure an item, the updated part number appears at the top of the page in blue. 8. To find a product by a specific supplier, shop by the supplier menu. Find the supplier you need, then use the filters on the left to narrow down by product category.
55 Support Live Chat Select the chat bubble located at the bottom of the screen to receive assistance from a live SPS representative. Available Monday-Friday, 8:00 a.m. 8:30 p.m., EST.
56 Support Customer Service Available Monday-Friday, 8:00 a.m. 8:30 p.m., EST.
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