CA Cloud Service Delivery Platform

Transcription

1 CA Cloud Service Delivery Platform Monitor Performance Release 1.1

2 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for your informational purposes only and is subject to change or withdrawal by CA at any time. This Documentation is proprietary information of CA and may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. If you are a licensed user of the software product(s) addressed in the Documentation, you may print or otherwise make available a reasonable number of copies of the Documentation for internal use by you and your employees in connection with that software, provided that all CA copyright notices and legends are affixed to each reproduced copy. The right to print or otherwise make available copies of the Documentation is limited to the period during which the applicable license for such software remains in full force and effect. Should the license terminate for any reason, it is your responsibility to certify in writing to CA that all copies and partial copies of the Documentation have been returned to CA or destroyed. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENTATION AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS DOCUMENTATION, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST INVESTMENT, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. The use of any software product referenced in the Documentation is governed by the applicable license agreement and such license agreement is not modified in any way by the terms of this notice. The manufacturer of this Documentation is CA. Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (b)(3), as applicable, or their successors. Copyright 2014 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

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4 CA Technologies Product References This documentation set references the following products that constitute the CA Cloud Service Delivery Platform. Foundation Products: CA Service Catalog CA Business Intelligence CA Embedded Entitlements Manager (CA EEM) CA Process Automation CA SiteMinder CA Service Desk Manager (CA SDM) Monitoring Service Products: CA Service Operations Insight CA Spectrum CA Nimsoft Monitor

5 Contents Chapter 1: Monitor Performance 7 Monitor Service Performance... 7 Monitor Resource Performance... 8 Contents 5

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7 Chapter 1: Monitor Performance Monitoring performance lets you identify issues that affect service and resource availability. The operations manager monitors service and resource performance. Monitor Service Performance Monitoring service performance lets you identify issues that affect the service availability. The CA Service Operations Insight Dashboard gives you a high-level view of service performance data. You can view the service performance data that appears in the CA Service Operations Insight dashboard. Data is available for different time periods such as data generated in the last 24 hours, 7 days, or 30 days. Follow these steps: 1. Log in to the service portal. Note: If the dashboard administration links are not visible do the following: a. Click the arrow on the top right of the form to view the dashboard administration links. b. Click Show Library. c. Expand CA Components - Template, Assurance Quick Start Library. d. Drag and drop the required role based Quick Start in the corresponding Dashboard. Example: If a Customer End User needs to view the dashboard, drag and drop the Customer End User Quick Start in the corresponding dashboard. Note: If you are the Service Provider Administrator, you can drag and drop all the quick starts that correspond to all the roles. 2. Click the Monitor Service Performance link in the Quick Start. The CA Service Operations Insight page opens. 3. Click one of the following tabs to view the relevant data: Risk Indicates the quality of service that is required to support the overall business objectives. Availability Indicates the abstracted measure of service uptime and downtime that is based on the health of the service. Chapter 1: Monitor Performance 7

8 Monitor Resource Performance 4. Click the chart to view the report. The current report opens. You can now monitor the service performance. Monitor Resource Performance Monitoring resource performance gives you an insight to issues that affect the resource availability. This task helps you to take a preventive action before the service level agreement values are violated. Follow these steps: 1. Log in to the service portal. Note: If the dashboard administration links are not visible do the following: a. Click the arrow on the top right of the form to view the dashboard administration links. b. Click Show Library. c. Expand CA Components - Template, Assurance Quick Start Library. d. Drag and drop the required role based Quick Start in the corresponding Dashboard. Example: If a Customer End User needs to view the dashboard, drag and drop the Customer End User Quick Start in the corresponding dashboard. Note: If you are the Service Provider Administrator, you can drag and drop all the quick starts that correspond to all the roles. 2. Click the Monitor Resource Performance link in the Quick Start. The Nimsoft UMP Dashboard page opens. 3. Type the name of the resource in the Search field. The System tab displays the details of the resource. 4. Click the Metrics tab for more details. 5. Expand System and click the component that you want to monitor. A detailed report displays the performance of a resource. Use the information to monitor the performance of the required resources. Note: For more information about the resource performance, click Help in the Nimsoft Dashboard page. 8 Monitor Performance