User Guide. Avery Dennison Web Ordering Solution for Steinmart

Transcription

1 User Guide Avery Dennison Web Ordering Solution for Steinmart

2 March 2012 Copyright 2012 A very Dennison The information in this document is subject to change without notice and should not be construed as a commitment by Avery Dennison, or by those responsible for the systems and programs described within this document. Avery Dennison, its affiliates, its owners and operators, assume no responsibility for any errors that may appear in this document. No responsibility is assumed for the unauthorized use of information within this guide or for those responsible for the production of this guide. Document Version Version 1.0-Rev-1 ( ) Printing History March 2012

3 Contents Chapter 1 Web Ordering Basics Accessing the Avery Dennison Web Services Web Site Requesting an Additional User Account Starting an Avery Dennison Web Services Session Changing Your Password Ending a Web Services Session Getting Started with Web Ordering Solution Chapter 2 Working with Callout Orders Overview of Working with Callout Orders Locating an Order to Call Out Completing the Order Items page Chapter 3 Searching for Orders Overview of Searching for Orders Incomplete Order Search All Order Search Chapter 4 Completing a Service Bureau Order Entering Shipping & Billing Information Selecting Alternative Ship-To and Bill-To Addresses Reviewing Order Information Order Confirmation iii

4 Chapter 5 Completing an In-Plant Order Completing an In-Plant Order Order Confirmation Downloading an Order to PCMate Printing an In-Plant Order Using PCMate Chapter 6 Partially Calling Out an Order Partially Calling Out an Order Calling Out the Remainder of an Order Chapter 7 Chapter 8 Chapter 9 Comparing Revisions of a Purchase Order Comparing Revisions of a Purchase Order Continuing a Saved Order Continuing a Saved Order Copying an Order Copying a Manual Order Copying a Callout Order Chapter 10 Printing and ing the Order Preview and Confirmation Pages Printing and ing Order Information ing Order Information Printing Order Information Chapter 11 Canceling an Order Canceling an Order iv

5 Chapter 1 Web Ordering Basics This chapter introduces the web ordering system. It contains the following topics: Accessing the Avery Dennison Web Services Web Site Getting Started with Web Ordering Solution Web Ordering Basics 1-1

6 Accessing the Avery Dennison Web Services Web Site Accessing the Avery Dennison Web Services Web Site Every user that will access the website needs to register for an account. Requesting an Additional User Account To request an additional user account: 1 Enter into the web browser. The below page will appear: 2 Select Register Customer Account and/or User Logon. 1-2 Web Ordering Basics

7 Accessing the Avery Dennison Web Services Web Site The below page will appear: Select the Yes, I have a billing account radio button. If this option is chosen, the below field will appear: The Billing Account Number, as it appears on Avery Dennison invoices, should be entered. The Create User Login and Request Company Account options appear. Web Ordering Basics 1-3

8 Accessing the Avery Dennison Web Services Web Site 3 Click the Request User Login Name radio button then click the Create button to proceed. 1-4 Web Ordering Basics

9 Accessing the Avery Dennison Web Services Web Site 4 Complete the form with the required information. All mandatory fields are marked with a red asterisk (*). When all information has been entered, click Submit Request. Upon clicking the Submit Request button, you ll receive the below confirmation message: Web Ordering Basics 1-5

10 Accessing the Avery Dennison Web Services Web Site Once you receive your user name and password you are ready to start ordering using the web ordering solution. Starting an Avery Dennison Web Services Session To start a Web Services session: 1 Enter into your web browser (Note: only FireFox 2 and higher, Google Chrome 7 and 8, and Internet Explorer 7 and higher are supported). The login page appears. Note: If you can t remember your password, click the Forgot Your Password? link, enter your username, and the system will you your password. 2 Enter your Username and Password and click Sign In. The Avery Dennison Web Services home page will be displayed. 3 Do one or more of the following: To start a web ordering session, click the Product Ordering folder on the left hand side of the page. If you have access to multiple sites, click on the Retailer/Brand site from which you want to order. 1-6 Web Ordering Basics

11 Accessing the Avery Dennison Web Services Web Site The landing page for the site appears. To check the status of an order, click the Global Order Information folder on the left hand side of the page. To print orders on-site (if applicable), click the In-Plant Data Management folder on the left hand side of the page. To change your password, click Change Password on the top right hand corner of the page. Changing Your Password To change your password: 1 Click the Change Password tab from the Avery Dennison Web Services page. The Change Password page appears. 2 Enter your old password in the Current Password field. 3 Enter the new password in the New Password field. The password is case-sensitive. 4 Repeat the new password in the Retype New Password field. 5 Click Continue. Web Ordering Basics 1-7

12 Accessing the Avery Dennison Web Services Web Site A confirmation message displays confirming that your password has been changed. Ending a Web Services Session To end a Web Services session: 1 When in the Product Ordering application, click Exit To Webservices at the top right of any page in the Product Ordering application. 2 Click Logoff to exit the application. Important: If you close the browser without logging out, the user ID and password will be unavailable for 30 minutes, if you try to log in from another PC. 1-8 Web Ordering Basics

13 Getting Started with Web Ordering Solution Getting Started with Web Ordering Solution The web ordering solution system allows you to place callout orders and manual orders through the Internet and track the status of each order. A callout order is a purchase order sent electronically to Avery Dennison by a Retailer or Brand Owner (RBO). Vendors will receive an notification when a purchase order is available for call out. Vendors will only be able to view orders assigned to them. A manual order is an order for which you manually select the item(s) for which you would like to place an order. Depending upon your store front settings you determine where an item is to be produced, at an Avery Dennison service bureau and/or printed on-site using your own equipment. As an order is processed using the system the status of the order changes. The statuses are described below. Order Statuses Status Description Callout Manual Pre-Process in Progress Purchase order successfully loaded into the system but not available for callout X Available for Callout Purchase order is available to be called out X Partially Called Out Some items on the purchase order have been called out, but there are still remaining items on the purchase order that are available for callout X Saved The order has been started by the user but not submitted X X Submitted The order has been submitted to the service bureau X X In Progress The order is being processed. Users should access GOS for further information X X Web Ordering Basics 1-9

14 Getting Started with Web Ordering Solution Status Description Callout Manual Shipped The order has shipped X 1-10 Web Ordering Basics

15 Getting Started with Web Ordering Solution Landing Page Components The landing page appears once you select the Retailer/Brand site from which you want to order. 1 Language Selector Allows you to select the language in which you would like view the page. The default value is the language specified in the User s profile setting. 2 Store Selector Allows you to switch to another Retailer/Brand store site if you have access to multiple sites. 3 Progress Bar Allows you to easily view what step you are on in the ordering process. You can click on the progress bar links to navigate between ordering steps. (Note: The Shipping & Billing step will not be displayed for in-plant orders. The Shipping & Billing link and the Preview link will be enabled once items have been saved to an order.) 4 Help Icon Allows you to view page-specific help information. 5 Products Tab Quick link to take you to the Order Setup page to perform a catalog search. 6 Orders Tab Quick link to take you to the Order Setup page to perform a purchase order search. Note: The Products and Orders tabs redirect users to the same page, but each allows different functions to be performed using the search panel on the left side of the page. 7 Account Tab Quick link to take you to your account information. Web Ordering Basics 1-11

16 Getting Started with Web Ordering Solution 8 Search Panel Allows you to search for orders and/or items to begin the ordering process. Perform a Purchase Order Search to locate POs available for callout Perform a Catalog Search to locate items to order. Perform an Incomplete Order Search to locate saved orders. Perform an All Order Search to search submitted orders, shipped orders, or orders for which you are unsure of the status 9 Home Quick link to take you to the landing page. 10 Contact Us Displays the Avery Dennison company contact information. 11 Contact Customer Service - Displays the customer service representative contact information for your specific account. 12 User Guide Quick link to view the user guide Web Ordering Basics

17 Chapter 2 Working with Callout Orders This chapter guides you through the process of calling out an order. It contains the following topics: Overview of Working with Callout Orders Locating an Order to Call Out Completing the Order Items Page Working with Callout Orders 2-1

18 Overview of Working with Callout Orders Overview of Working with Callout Orders A callout order is a purchase order sent electronically to Avery Dennison by a Retailer or Brand Owner (RBO). Vendors will receive an notification when a purchase order is available for call out. Vendors will only be able to view orders assigned to them. The functions available when calling out an order will vary from site to site depending upon an RBO s business rules. Functions available may include any of the following: updating variable data information modifying order quantities applying overage percentages to order quantities viewing static and/or dynamic image of an item adding items (covered in a separate chapter) copying items removing items (if partial callout is allowed) (covered in a separate chapter) selecting fulfillment type requesting expedited shipping (covered in a separate chapter) assigning ticket types (covered in separate chapter) ordering implied items (covered in separate chapter) updating care and content information (covered in separate chapter) 2-2 Working with Callout Orders

19 Locating an Order to Call Out Locating an Order to Call Out 1 Navigate to the Order Setup page by clicking the Orders tab. 2 If applicable, select the Fulfillment Type of the order by selecting the appropriate radio button. (Only available if In-Plant printing is enabled.) Service Bureau Orders are produced at an Avery Dennison Service Bureau. Selecting this option will cause only orders for service bureau fulfillment to be returned in your search. In-Plant Orders for which the variable data is downloaded and printed in the factory, using the factory s own equipment. Selecting this option will cause only orders for in-plant fulfillment to be returned in your search. Both Orders can be produced by either a Service Bureau or In-Plant, the user can choose which they d prefer. Selecting this option will cause all available orders to be returned. The user can then select the fulfillment type on the order items page. This will cause the Order Type options to appear: 3 Select Purchase Order Search. Working with Callout Orders 2-3

20 Locating an Order to Call Out The search fields will appear: 4 Enter your search criteria into the fields provided, using as many fields as required to narrow your search. Note: Partial searches using a wildcard character (* or %) are allowed. These can be used in combination with part of the item number, or on their own to view all results. However, the system will return only the first 100 matching results. Therefore, it is important that you use as much criteria as possible to ensure you easily find the order for which you re searching. For example, if you know the customer item starts with 066, you can enter 066* and all items that start with 066 will be returned. Or if you know a customer item ends in 066, enter *066 into the item number field and all orders ending in 066 will be returned. 5 Click Search. The page will refresh and your results will appear on the right of the search field. 2-4 Working with Callout Orders

21 Locating an Order to Call Out Please note: You may need to scroll horizontally to view all information. The table can be sorted by clicking on the header of the column by which you d like to sort. The icon, if shown, links to a page which allows you to compare versions of a PO. For further information on this, consult the Comparing Revisions of a Purchase Order chapter of this guide. 6 If your search returned more than one page of results, navigate through them by using the controls at the bottom of the table. 7 Select an order(s) to call out, select the radio button of the appropriate order (for a single order) or select multiple checkboxes (for multiple orders) for each PO to be called out and click the button. You ll be redirected to the Order Items page. Working with Callout Orders 2-5

22 Completing the Order Items page Completing the Order Items page The Order Items page allows the Vendor to view the items on their order; edit items on their order by editing the items variable data, quantity, or remove items (if partial callout is enabled); or add additional items to their order. Note: By default, all items on the order will be selected for call out. 1 Use the fields on this page to amend variable data information. It is important to note the following: Users may need to use the horizontal and vertical scrollbars within the window to view all lines and data. Mandatory fields will be marked with a red # in the column header. The Customer Item number, Fulfillment Type, and Request Proof fields are the only fields on the page in which the header and content are provided in the same row. Note: The below options are only examples of variable data fields that may be available. The available fields will vary from item to item. 2-6 Working with Callout Orders

23 Completing the Order Items page 2 If you chose Both as the fulfillment type on the search page, you ll have the option to select the fulfillment type on this page. The system automatically defaults to In-Plant, therefore, if you would like the order fulfilled by a service bureau, you ll need to select Service Bureau from the drop down menu. 3 If partial callout is enabled the selection box in the PO Number column will be enabled. Consult the Partially Calling Out an Order chapter for guidance on removing line items from the order. 4 If the ticket type is not pre-assigned by the RBO, consult the Assigning a Ticket Type chapter for guidance on assigning a ticket type to SKU lines. 5 Click the icon next to the Avery Dennison Item Number to view a static image of the item. When you are finished viewing the image, click the Close [X] link in the upper right corner to return to the Order Items page. 6 If available, click the icon next to the PO Number to view a dynamic image of the item. Use the controls at the bottom of the window to zoom in or out and rotate the image. When you are finished viewing the image, click the Close [X] link in the upper right corner to return to the Order Items page. 7 The icon allows you to expand or collapse rows on the table, so you can easily view and edit information. 8 In certain cases, users will be able to adjust the quantity of the items being ordered and the overage to be applied. This is done using the Quantity to Order field. Note: The Working with Callout Orders 2-7

24 Completing the Order Items page fields in grey on the right side of the Quantity to Order field show the RBO s default overage (if applicable), which is automatically applied to the order. a b To order a quantity which is lower than the default, use the free text boxes in each line. To adjust the overage for an item, or a group of items: Check the selection box(es) of those line(s) you d like to adjust. Enter the overage you d like to apply into the free text box in the Quantity to Order header row. Click the button. The overages will automatically populate with the new quantities. If you have made changes, but would like to clear them, check the selection boxes of the lines you d like to clear and click the button. 9 Certain fields have a drag and drop functionality which allows users to drag information from one cell to another (within the same column) instead of manually entering the same information repeatedly. To drag and drop: Select a size from the drop down menu in the row you re copying. Click anywhere in the cell you re copying. The cell should be highlighted blue. Drag your mouse down the table until all rows you d like populated with that information have been updated. Each selected row will be highlighted dark gray. Release the mouse button when you ve reached the last row into which you d like the information copied. All selected rows should contain the copied information. 2-8 Working with Callout Orders

25 Completing the Order Items page 10 If a user is required to enter care label information, the Contents field will appear with an Edit link in the column. Consult the Editing Care Label Information chapter for guidance on entering this information. 11 Use the controls at the bottom of the page to save or cancel your order, or to proceed to the next step in the ordering process. a To save your order, click the button. The page refreshing without any errors showing is an indication that your save has been successful. If there are errors, the order will still save, but you ll see an error message at the top of the page which will inform you of the field(s) that need to be updated. b To save this order and start a new one, click the order button. You ll receive the below prompt: Click OK to proceed to the Order Setup page or Cancel to remain on the Order Items page. c If you would like to cancel this order, click the button. You ll receive the below prompt: Working with Callout Orders 2-9

26 Completing the Order Items page Click OK to proceed, or Cancel to remain on the Order Items page. d To proceed with your order, click the button. The system will validate all variable data fields and highlight in yellow any which have invalid values. Hovering over a highlighted field will provide a tool tip explaining the expected format. Correct any errors before proceeding to the Shipping & Billing page (for Service Bureau orders) or the Order Preview page (for In-Plant orders). If your order is to be fulfilled in-plant, proceed to the Completing an In-Plant Order chapter of this guide. If your order is to be fulfilled by a Service Bureau, proceed to the Completing a Service Bureau Order chapter of this guide Working with Callout Orders

27 Chapter 3 Searching for Orders This chapter describes how to search for orders. It contains the following topics: Overview of Searching for Orders Incomplete Order Search All Order Search Searching for Orders 3-1

28 Overview of Searching for Orders Overview of Searching for Orders The web ordering system assigns orders various statuses throughout the course of an order being processed. For a full list of these, please consult the Web Ordering Basics chapter of this guide. Users are able to search for certain types of orders in the system using the Incomplete and All Order Search functions which are described on the following pages. For guidance on searching for orders available to call out and manual orders, consult the Working with Manual Orders and Working with Callout Orders chapters of this guide. 3-2 Searching for Orders

29 Incomplete Order Search Incomplete Order Search To search for orders that have been saved or require approval, use the Incomplete Order Search function. 1 From the Order Setup page, start by selecting the fulfillment type for which you d like to search, which will cause the Order Type search fields to appear: 2 Select Incomplete Order Search. 3 Enter your search criteria. Note: For some users, partial searches using either * or % as a wildcard are allowed. However, the system will return only the first 100 matching results. Therefore, it is important that you use as much criteria as possible to ensure you easily find the order for which you re searching. Your search results will appear on the right side of the page: Searching for Orders 3-3

30 Incomplete Order Search 4 If you have received more than one page of results, navigate through them using the buttons at the bottom of the table. 5 To view the purchase order number and order type, scroll right in the table. 6 To return to the page on which an order was last saved, click the link in the Web Order No. column. 7 To go to the Order Items page for an order, select the radio button of the order and click the button. You can then proceed with the order as described in the Working with Manual Orders and Working with Callout Orders chapters of this guide. 8 If you would like to cancel an order, select the radio button of the order and click the button. You ll receive the below prompt: Click OK to delete the order or Cancel to leave the order in saved status. 3-4 Searching for Orders

31 All Order Search All Order Search All orders in the system, including those submitted, saved, cancelled, and available for callout can be found in an All Order Search. 1 From the search page, start by selecting the fulfillment type for which you d like to search, which will cause the Order Type search fields to appear: 2 Select All Order Search. 3 Enter your search criteria. Note: For some users, partial searches using either * or % as a wildcard are allowed. However, the system will return only the first 100 matching results. Therefore, it is important that you use as much criteria as possible to ensure you easily find the order for which you re searching. Searching for Orders 3-5

32 All Order Search Your search results will appear on the right side of the page: 4 If you have received more than one page of results, navigate through them using the buttons at the bottom of the table. 5 To view order date, type, and status information, scroll right in the table. 6 Click the Web Order No. of a saved order to be taken to the last page on which the order was saved. 7 Click the Web Order No. of a submitted order to be taken to the order confirmation page. Proceed with the ordering process. 3-6 Searching for Orders

33 Chapter 4 Completing a Service Bureau Order This chapter will guide you through completing a Service Bureau order. It contains the following topics: Entering Shipping and Billing Information Selecting Alternative Ship-To and Bill-To Addresses Reviewing Order Confirmation Order Confirmation Completing a Service Bureau Order 4-1

34 Entering Shipping & Billing Information Entering Shipping & Billing Information If you re ordering items for fulfillment in a Service Bureau, you ll need to complete the Shipping & Billing page, which you ll be taken to after clicking Next from the Order Items page. 1 Use the fields on the right side of this page to amend shipping and billing information. It is important to note the following: You can enter information at either an Order Level or an Item Level. If you are ordering more than one item and would like the items shipped using different methods, or if they require different information, use the Item Level Selections tab. If you would like all items shipped using the same information, you can use the Order Level Selections tab. Navigate between the tabs by clicking on them. Information entered on the Item Level Selections tab will override that entered on the Order Level Selections tab. Mandatory fields will be marked with a red * in the column header. You may need to use the horizontal and vertical scroll bars to view all fields. 2 If you d like to enter shipping and billing information at the order level, enter the below information on the Order Level tab. 4-2 Completing a Service Bureau Order

35 Entering Shipping & Billing Information a b c If you would like to add a description to your order, enter this into the Order Description field. Enter your Customer Reference # into the free text box. For some orders, users are able to select an expedited shipping level service. Select the Expedited Service Level from the drop down menu. d Select the Shipping Method from the drop down menu. e If you would like the order billed to your account, check the Bill My Account selection box. You ll then need to enter the following information: Account # Your preferred Shipping Carrier If your preferred carrier is not listed, enter the carrier into the Other field. f g h If there are shipping instructions, enter these into the Shipping Instructions field. Note: There is a 50 character limit for this field. If you are ordering more than one item and would like your items shipped together, check the Ship Together selection box. If there are any Freight Terms for your order, select these from the drop down menu. Completing a Service Bureau Order 4-3

36 Entering Shipping & Billing Information 3 If you d like to enter shipping and billing information at the item level, enter the required information on the Item Level tab. a b c If you would like to add a description to your order, enter this into the Order Description field. Enter your Customer Reference # into the free text box. As the items will be listed individually, you ll need to enter the remainder of the information for each row. Remember, you may need to scroll horizontally and/or vertically in the table to view all fields. d For some orders, users are able to select an expedited shipping level service. Select the Expedited Service Level from the drop down menu. e f Select the Shipping Method for each item from the drop down menu If you would like the order billed to your account, check the Bill My Account selection box. You ll then need to enter the following information: Account # Your preferred Shipping Carrier If your preferred carrier is not listed, enter the carrier into the Other field. 4-4 Completing a Service Bureau Order

37 Entering Shipping & Billing Information i g If there are shipping instructions, enter these into the Shipping Instructions field. Note: There is a 50 character limit for this field. If there are Freight Terms for any items in your order, select these from the drop down menu. If there is not freight term drop down but you need to specify, please enter the details into the shipping instructions field. 4 Use the controls at the bottom of the page to proceed with, save, or cancel your order. a To save your order, click the button. The page refreshing without any errors showing is an indication that your save has been successful. As on the Order Items page, if there are errors, your save will be successful, but you ll receive an error message indicating the fields that need to be updated. b To cancel your order, click the button. You ll receive the below prompt: Click OK to cancel the order and return to the Order Setup page, or Cancel to remain on the Shipping & Billing page. c To return to the Order Items page, click the button. d To proceed with your order, click the button to go to the Order Preview page. Completing a Service Bureau Order 4-5

38 Selecting Alternative Ship-To and Bill-To Addresses Selecting Alternative Ship-To and Bill-To Addresses To select a different address for the ship-to and build-to fields: 1 Click either the or icons, next to the address you d like to change, to scroll through the address book. OR 2 To view the address book, click the button below the address you d like to change. Selecting this option will redirect you to the Bill-To or Ship-To Organization List Page: a b If you have ordering capabilities for more than one organization, these will all be listed in the Organization column. Select the organization for which you d like to view the address list by clicking on the name. Selecting this link will redirect you to the Address List for that organization. c Select the address to which you d like the order billed or shipped by selecting the radio button in the appropriate row. d When you ve made your selection, click the Continue button to return to the Shipping & Billing page. 4-6 Completing a Service Bureau Order

39 Reviewing Order Information Reviewing Order Information After clicking Next from the Shipping & Billing page, you ll be redirected to the Order Preview page. This page is your final opportunity to review the information entered on the previous pages before it is submitted to Avery Dennison for processing. The Preview page will appear as follows: Note: It is recommended that you take note of the Web Order Number which will be listed at the top of the page. This number will be useful when searching for the order and checking its status after it has been submitted. It is also the number which will be used as a reference in the confirmation. 1 Use the Edit links on the page to navigate to either the Order Items page or Shipping & Billing page to change certain order information. 2 View images of the items using the Images drop down menu at the top of the page. 3 A yellow delta icon indicates that the quantity entered has been updated to match the minimum allowed quantity. Hovering over these will cause a pop-up showing detailed information about the adjustment to appear. Completing a Service Bureau Order 4-7

40 Reviewing Order Information 4 You can or print the Preview page using the or Print links at the top of the page. See Printing and ing the Order Preview and Confirmation Pages for detailed steps. 5 If you would like to leave your order in Saved status, navigate away from the page using your browser s buttons or the links to other pages within the system. To return to your order at a later time, use the Incomplete or All Orders search function as described in the Searching for Orders chapter of this guide. Note: It is recommended that you take note of the Web Order Number before navigating away from the page so that you can easily search for and locate your order. 6 Use the controls at the bottom of the page to edit, submit, or cancel your order. a To cancel your order, click the button. You ll receive the below prompt: Click OK to cancel the order and return to the Order Setup page, or Cancel to remain on the Shipping & Billing page. b To return to the Shipping & Billing page, click the button. c To submit your order to Avery Dennison for processing, click the button. 4-8 Completing a Service Bureau Order

41 Order Confirmation Order Confirmation This page confirms that your order has been submitted to the Avery Dennison Service Bureau for processing. An order confirmation containing a PDF version of this page will automatically be sent to you. You can the confirmation to yourself or others, or print the confirmation by clicking the or Print links at the top of the page and following the steps detailed in the Printing and ing Order Information chapter of this guide. From this page, you can navigate to the Order Setup page using the tabs at the top of the page, click Start New Order to begin a new order, or click the button to copy the order. Completing a Service Bureau Order 4-9

42 Chapter 5 Completing an In-Plant Order This chapter will guide you through completing an In-Plant order. The following topics are discussed: Completing an In-Plant Order Order Confirmation Completing an In-Plant Order 5-1

43 Completing an In-Plant Order Completing an In-Plant Order After clicking Next from the Order Items page, you ll be redirected to the Order Preview page. This page is your final opportunity to verify that the information entered on the Order Items page is correct before submitting your order for onsite printing. 1 Use the Edit links on the page to navigate to the Order Items page to change order information. 2 To view an image of an item, click the icon. This will cause a pop-up window showing a dynamic image of the item to appear. 3 Alternatively, view images of the items using the Images drop down menu at the top of the page. 4 Use the controls at the bottom of the page to submit or cancel your order. a To cancel your order, click the button. You ll receive the below prompt: 5-2 Completing an In-Plant Order

44 Completing an In-Plant Order Click OK to cancel the order and return to the Order Setup page, or Cancel to remain on the Order Preview page. b To return to the Order Items page, click the button. c To submit your order for onsite printing, click the button. Completing an In-Plant Order 5-3

45 Order Confirmation Order Confirmation The Order Confirmation appears along with the link to download the order to D2Comm for onsite printing. Downloading an Order to PCMate To download an order: 1 Click the Please click here to go to D2Comm and process your order on the Order Confirmation page. Or Click the In-Plant Data Management folder from the Avery Dennison Web Services home page. 5-4 Completing an In-Plant Order

46 Printing an In-Plant Order Using PCMate The following page appears: 2 Click Retrieve Updates to download your order(s) to PCMate. Your order along with any posted ticket format changes will be downloaded. You will receive a confirmation message once the download is complete. 3 To exit D2Comm, Click Home, you will be redirected to the Avery Dennison Web Services home page where you can select another application or logoff. Printing an In-Plant Order Using PCMate PCMate software must be installed on your PC to print the tickets onsite. 1 Click Start from your desktop, then choose Programs > PCMate Platinum> PCMate Platinum v.7.0 (or higher). The Print Module menu and toolbar displays: 2 Select File > Open from the Print Module menu. The available orders will appear. Completing an In-Plant Order 5-5

47 Printing an In-Plant Order Using PCMate 3 Select a ticket format from the Design dropdown box. 4 Select a ticket order, by clicking on one of the ticket order files. 5 Optionally, double click on the ticket order file to open the file. A grid displays all of the information that will be displayed on the tickets. 6 Click File > Print to print the tickets for all of the lines. 7 Click Print to print the tickets. Note: If you need to reprint tickets, open the ticket order file and change the value in the Download column from a Y to an N for the line items for which you would like to reprint. 5-6 Completing an In-Plant Order

48 Chapter 6 Partially Calling Out an Order This chapter guides you through the process of partially calling out an order. The following topics are discussed: Partially Calling out an Order Calling Out the Remainder of an Order Partially Calling Out an Order 6-1

49 Partially Calling Out an Order Partially Calling Out an Order For some orders, users are able to call out a subset of the items on one order and the remaining items will be available for ordering in the future on a separate order. 1 Locate the order you d like to call out by following the directions given in the Working with Callout Orders chapter. 2 Navigate to the Order Items page. Method 1: All items are selected for callout by default. There are two methods for calling out only some of the SKU lines: 1 Check the selection box in the PO Number column of those SKU lines that you would like to remove from the order. The lines you have selected to remove will be available for ordering in the future on a separate order. 6-2 Partially Calling Out an Order

50 Partially Calling Out an Order 2 Click the button. The page will refresh with the selected SKU lines removed from the order. 3 Proceed through the ordering process as described in the Working with Callout Orders chapter of this guide. Method 2: Partially Calling Out an Order 6-3

51 Partially Calling Out an Order 1 Click the button to select all SKU lines in the order. 2 Manually uncheck all SKU lines that you would like to call out by clicking in the selection boxes. 3 Click the button to remove the SKU lines that you would not like to call out. The lines you have selected to remove will be available for ordering in the future on a separate order. The page will refresh with the selected SKU lines removed from the order. 6-4 Partially Calling Out an Order

52 Partially Calling Out an Order 4 Proceed through the ordering process as described in the Working with Callout Orders chapter of this guide. Partially Calling Out an Order 6-5

53 Partially Calling Out an Order Calling Out the Remainder of an Order If an order has been partially called out, to call out the remainder of the order follow the below steps: 1 Search for the order number using a Purchase Order or an All Order Search. 2 Select the order and navigate to the Order Items page. Only those lines removed from the previous order will appear. 3 Proceed through the ordering process. 6-6 Partially Calling Out an Order

54 Chapter 7 Comparing Revisions of a Purchase Order This chapter guides you through the process of comparing revisions of a purchase order. The following topics are discussed: Comparing Revisions of a Purchase Order Comparing Revisions of a Purchase Order 7-1

55 Comparing Revisions of a Purchase Order Comparing Revisions of a Purchase Order From the Order Setup page, users are able to view and compare previous versions of purchase orders. 1 From the search results table on the Order Setup page, click the icon. 2 From the contract revision selection page, you can select up to two versions to compare by checking the selection boxes next to those versions you d like to compare and clicking the button. The page will refresh, showing details of the selected versions in the table. 7-2 Comparing Revisions of a Purchase Order

56 Comparing Revisions of a Purchase Order 3 This page will show all information about the selected versions. 4 Click the button to return to the contract revision list. 5 Click the button again to return to the search results table. Comparing Revisions of a Purchase Order 7-3

57 Chapter 8 Continuing a Saved Order This chapter guides you through the process of continuing a saved order. The following topics are discussed: Continuing a Saved Order Continuing a Saved Order 8-1

58 Continuing a Saved Order Continuing a Saved Order Orders are automatically saved in the system once a user navigates to the Order Items page. To ensure changes are saved, users can click the button, which is available on the Order Items and Shipping & Billing pages. To locate a saved order: 1 Run an Incomplete Order or All Order Search by following the instructions provided in the Searching for Orders chapter of this guide. When an order is saved, the system automatically assigns a Web Order Number. This number is not shown until the Preview page, and can also be found in the Incomplete Order Search results table. It is recommended that users take note of this number as it is the easiest way to locate an order. If a user did not reach the Preview page before navigating away from an order, it is recommended that the Retail/Brand Owner PO is used to search for the order. 2 Select the order you d like to continue from the search results page by selecting the radio button on the left side of the table in the appropriate row, or by clicking on the Web Order Number. You ll be redirected to the page on which the order was last saved and can continue the ordering process as described in the Working with Manual Orders and Working with Callout Orders chapters of this guide. 8-2 Continuing a Saved Order

59 Chapter 9 Copying an Order This chapter guides you through how to copy an order. It contains the following topics: Copying a Manual Order Copying a Callout Order Copying an Order 9-1

60 Copying a Manual Order Copying a Manual Order To copy an order, navigate to the Order Confirmation page by following the steps in the All Order Search section of this guide or start from the Order Confirmation page of an order that has just been placed. 1 From the Order Confirmation page, click the button. 2 If the order you re copying can be processed both in-plant and by a service bureau, you ll receive the below prompt: 3 Choose one of the options by selecting the appropriate radio button. Click OK to proceed. You ll be redirected to the Order Items page. 4 Proceed through the ordering process as described in the Working with Manual Orders chapter of this guide. 9-2 Copying an Order

61 Copying a Callout Order Copying a Callout Order To copy a callout order, navigate to the Order Confirmation page by following the steps in the All Order Search section of this guide or start from the Order Confirmation page of an order that has just been placed. 1 From the Order Confirmation page, click the button. 2 If the order you re copying can be processed both in-plant and by a service bureau, you ll receive the below prompt: 3 Choose one of the options by selecting the appropriate radio button. Click OK to proceed. Copying an Order 9-3

62 Copying a Callout Order You ll be redirected to the following screen. Use this page to verify the information and select the lines to order. 4 Do one of the following: To copy the order that was placed, select the lines that you would like to copy by checking the Select to Copy checkbox for each line you would like to copy to a new order. To select all of the lines, check the Select All to Copy checkbox in the upper right hand corner of the page. Click Proceed Copying. To copy the original purchase order, click Copy Original Order. Clicking this button will redirect you to the Order Items page. Proceed through the ordering process as described in the Working with Callout Orders chapter of this guide. 9-4 Copying an Order

63 Chapter 10 Printing and ing the Order Preview and Confirmation Pages The chapter guides you through printing and ing copies of the order preview and confirmation pages. The following topics are discussed: ing Order Information Printing Order Information Printing and ing Order Information 10-1

64 Printing and ing Order Information Printing and ing Order Information You can or print the Preview and Confirmation pages using the and Print links at the top of each page. ing Order Information 1 Selecting will cause a pop-up window to appear: a b Select whether or not you d like images of the labels included in the by making a selection from the Images drop down menu Enter the address(es) to which you d like the page sent into the Send Copy To: field. Enter one at a time and click the button. The address will then appear in the box below the field. To remove an address that has been added, highlight it in the box and click the button. c When all addresses have been entered, click the button once to send the . The will be automatically sent to the address(es) entered. d The pop-up does not automatically close. Therefore, after clicking the button, click the button to return to the Preview or Confirmation page Printing and ing Order Information

65 Printing and ing Order Information Printing Order Information 1 Selecting Print will cause a pop-up window to appear: a b c Select whether or not you d like images of the labels included by making a selection from the Images drop down menu. Select the size paper on which you d like the preview page printed from the Paper Size drop down menu. Select the orientation from the Paper Orientation drop down menu. d If you do not have Adobe Reader, you ll need to download this in order to be able to view the document. You can download this for free by clicking the here link. e When all information has been entered, click the button to generate a PDF version of the document. f Select whether you d like to Open or Save the file by selecting the appropriate radio button. If you would like your selection to be the default Printing and ing Order Information 10-3

66 Printing and ing Order Information action, check the Do this automatically for files like this from now on selection box. g When you ve made your selection, click OK to proceed or Cancel to cancel the action Printing and ing Order Information

67 Chapter 11 Canceling an Order This chapter guides you through the process of cancelling an order. The following topics are discussed: Canceling an Order Canceling an Order 11-1

68 Canceling an Order Canceling an Order Method 1a: The process for canceling Manual and Callout orders is the same. There are two ways in which users can cancel a saved order. From within an order during the ordering process, using the Cancel Order button. This method can also be used after accessing an order via an All Order Search. From the Order Setup page using the Cancel Order button on the bottom of the Incomplete Order Search results table. To cancel an order during the ordering process, click the Cancel Order button which will appear at the bottom of the Order Items, Shipping & Billing, and Order Preview pages. This will cause the below prompt to appear: Method 1b: Click OK to cancel the order and return to the Order Setup page or Cancel to leave the order in saved status and remain on the current page. When an All Order Search is run, users will be able to access the order from the results table, at which point they ll be taken back to the last page on which the order was saved. From the ordering pages, the Cancel Order button will be available, as described above Canceling an Order

69 Canceling an Order Method 2: 1 Follow the instructions for running an Incomplete Order Search provided in the Searching for Orders chapter of this guide. The results will appear in a table on the right side of the Order Setup page. 2 Identify the order you d like to cancel by using the horizontal and/or vertical scroll bars, and if there is more than one page of results, the navigation buttons at the bottom of the page. 3 Select the order by clicking the radio button on the left side of the table. This will cause the available. button at the bottom of the table to become Canceling an Order 11-3