Top of Pages Also at the top of every page are links for functions as described below:

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2 Welcome to ipage, Ingram s total online solution for your organization s needs. ipage gives you the ability to search for different product types, order those products, and even manage your account with Ingram. Here s a quick overview of everything you can do on ipage and how to do it. For complete information, check the Site Help content. Table of Contents Logging into ipage... 3 Clicks on Every Page... 4 ipage Home Page... 7 Browsing Products on ipage... 9 Searching Products on ipage Purchase Orders Reports Key Reports Supplier Sales History Title Sell-Through Title Tracking Report My Account Add Users to your Account Company Contacts & Information Product Information Marketing Kit Upload Marketing Materials... 22

3 Logging into ipage To log into ipage, go to ipage.ingramcontent.com. Enter your User ID and password on the login page and click the Login button. Remember, your password is case-sensitive. Your organization s ipage account administrator can create an account for you. If you ve forgotten your password, click the Forgot Your User ID or Password? link and follow the instructions there. You can also check Login Help for tips. If you are using a private computer (one that is used by only you), you can optionally check the Remember my User ID & password checkbox option on the login page. When this is checked, the system remembers your credentials in for future sessions just click Login. o You can turn this feature off at any point in the future. Click Cancel Auto-Login and follow the prompts there. If you are a brand new ipage user, you will be prompted to accept the Terms & Conditions. Otherwise, you will arrive at the ipage Home Page, the gateway to all ipage functions. NOTE: Some of the functionality described here is restricted to certain roles and permissions. Please contact your organization s ipage administrator for details.

4 Clicks on Every Page Navigation Always visible at the top of any page is the top-level navigation. Hovering the mouse over these options reveals the next level of functions. Browse allows you to do just that browse a grouping of titles. The grouping might be by product type, award winners, subject area, or by Ingram or Industry recommendations. The result is a list of titles that falls into the grouping selected. Search is for targeted searching. Here, you can use a variety of search options to find the exact product you re looking for. Options here include Power and Boolean search, enabling you to string together different pieces of known information about the item. Bible search is a robust search tool for Ingram s Bible inventory and includes Bible-specific components to specify in your search. Reading Program search allows you to find books in various school reading programs by binding, reading level, quiz information, and much more. Under the Purchase Orders menu, you can review, edit, acknowledge, and download an Ingram purchase order whenever it s convenient for you. Use the Reports tab to create various sales, stock status, sell through, and market share reports. This invaluable section helps you track the business you re doing through Ingram. Some reports are available by subscription only. My Account is the menu option to use for customization and Ingram marketing materials. Go here to manage your user-level and account-level settings including setting up special offers and uploading marketing materials for your titles. Top of Pages Also at the top of every page are links for functions as described below: Home connects you to the Home screen. Lists navigates directly to the list of lists page, where you can view all of your selection lists. o You can create a new list; merge lists; recover deleted lists; review order history; and view, order, edit, check for duplicates, download, or delete a selection list or order. Help takes the user to various site help options including User Guides, Help, and Contact Us information. Logout ends your ipage session. Always log out of the site instead of closing the browser window. Simple Search The Simple Search is visible at the top of the site. This is always present. The filters for product type, search field, and title universe can be turned on or off as desired. To turn the additional search filters off, click the Turn Search Options OFF link. This can be turned on again by clicking the Turn Search Options ON link.

5 The first drop-down box in the simple search area allows the user to specify the product type: Book, Gift, Music, Video, or Video Game. TIP: This drop-down box will allow you to select more than one product type to search simultaneously. Additionally, you can customize your search option preferences in My Account Change Settings. You can also search for products or ISBN s in your Selection Lists by selecting Selection Lists in this dropdown. Using the second drop-down box, users can specify the type of search (which fields to be searched) to be executed. Please note that the Keyword option is the most robust you can search anything you know about the item: author, title, subject, ISBN/EAN. The third drop-down menu option controls the universe of titles to be searched. Please note that some of these options are tied to specific customer types. Ingram Active: searches only the universe of titles that Ingram carries Ingram Extended: searches the full catalog of known products, whether or not Ingram carries the title Ingram Publisher Services: searches the titles offered for sale by our publisher partners ikids: searches a database of titles specifically flagged for ages Spring Arbor: searches the database of titles of interest to our Spring Arbor customer base Once you enter your search criteria and execute the search, ipage presents your results in a list where you have the option to view individual products, download or the list, or add items to a selection list or cart for purchase.

6 To the left of your results, you will be provided a list of the dimensions that you may utilize to refine your search. Using the screenshot below as an example, the user can further refine this result set to only items where Age Group = Juvenile AND where Binding = Paperback. There are many more refinement options available such as: Publication Date, Subject Category, Contributor, Price, Format, Review Citation Source, and so on. Your Account Information Near the top right of each page, you can see the name of your account, account number, and User ID. Additionally, there are some functions available here: Click on the Account Number link to switch to other accounts to which you have access. Access to multiple accounts is granted by your organization s ipage administrator. Clicking the Change User link will log you out of the current session and return you to the Login screen where you can log in as a different ipage user, as needed.

7 ipage Home Page Main Section The home page is the gateway to everything on ipage. The home page is highly customizable, enabling you to have the information that important to you front and center. Click the Customize My Home Page button to get started. Customize My Home Page allows you to specify the features you want to see on your personalized home page. These features range from showing Best Sellers to showing Recently Added Selection Lists - whatever is important to you. Check or un-check items from the menu. Additionally, you can specify the background theme for your view of ipage. Customize based on your organization type or personal preference. Customizing your homepage places certain widgets in your view by default. You can further customize the content of these widgets. For instance, if you specified in Customize My Home Page that you d like to see Best Sellers, you can further customize this widget to show New York Times Hardcover Non- Fiction bestsellers specifically.

8 Customize the content at the widget level by using the EDIT button in each window. Using the example above, clicking the Trade Bestsellers link in the widget title will take the user to the full menu of bestseller lists for browsing, adding to lists, and ordering. Finally, you can drag and drop your selected widgets so that the information you want to know is presented in the order you want to see it. Right Section The right side of the homepage holds marketing and communication items. Look here for publisher or Ingram marketing of specific titles or services, as well as announcements from Ingram. As a publisher, you are able to toggle this section to see what different slices of ipage customers are seeing currently. Click on the CUSTOMER SITE VIEWS option to see current advertising to different Ingram customers. Ingram Wire Ingram Wire is Ingram s premiere service to keep you informed about relevant news on products and trends from our buyers. Once signed up, you will receive up-to-the-minute stock status on fast-moving titles, flash information on top awards and news events, information on titles moving quickly, and backorder now alerts to ensure you are among the first for allocations. You can sign up for Ingram Wire at the top of the ipage homepage. If configured as part of your Customize My Home Page settings, you ll see news feeds from Ingram Wire on the homepage as well as the desktop alerts.

9 Browsing Products on ipage By PRODUCT TYPE Users can browse by various product types by hovering and clicking on Browse BY PRODUCT TYPE: The items under each product type are typically sorted by Demand (default). Users can re-sort as desired, and use the REFINE YOUR RESULTS options provided in the sidebar to the left of the results. Books This browse type allows users to browse print selections, separated by Adult Hardcover, Adult Trade Paper, Adult Mass Market, Children s (age 0-17) Hardcover, Children s Trade Paper, Children s Mass Market, Sets, Signed Stock, Large Print, and Bibles. Audiobooks This browse type permits users to view all audiobooks and e-audiobooks in two separate lists. Video This browse type brings up all video product in DVD, Blu-ray, Blu-ray/DVD combo, and Blu-ray 3D. Titles showing on order will arrive at the warehouse within 24 hours. Video Games This browse features games for the most popular gaming platforms, including Nintendo DS, 3DS, Wii, and Wii Universe; PlayStation 2, 3, 4, Vita, and Portable; and Xbox 360 (including Kinect) and One. Titles showing On Order will arrive in the warehouse within 24 hours.

10 Music This browse displays music CDs, songbooks, and performance and instructional DVDs. Calendars This browse permits users to view all calendars, including wall, daily, desk, engagement, and more. Gifts This browse includes non-book items, such as board games, puppets, book lights, journals, stationery, cards, church supplies, photo albums, dolls, plush, and more. By CLASSIFICATION Users can browse by several types of classification systems by hovering and clicking on Browse >BY CLASSIFICATION BISAC Choosing this type of browse allows the user to see titles in a broad BISAC category (such as Cooking) or to choose a more specific sub-category (such as Methods). BISACs are added by the publisher, and a single title may be aligned to multiple BISAC categories. CMTA (Christian Music Trade Association) Choosing this type of browse allows the user to see music CDs that have a CMTA indicator. The Christian Music Trade Association is a non-profit organization with the goal of building community and cooperation among Christian and gospel music industry leadership to address

11 mutual issues and to maximize Christian and gospel music's impact on culture. The CMTA supports and promotes all styles of gospel music such as pop, black gospel, hip hop, rock, country, and southern gospel. Dewey Choosing this type of browse allows the user to see titles in Dewey decades (such as Law) or to choose a more specific category (such as 342 Constitutional & administrative law). Forthcoming titles do not always have an assigned Dewey before they appear in the catalog, so users should be aware that some forthcoming titles will not appear in this browse function. INGRAM Categories Choosing this type of browse allows the user to see titles with Ingram-assigned categories/special characteristics: Catalog Heading, Character Trait, Chronological Period, Cultural Region, Curriculum Strand, Demographic Orientation, Ethnic Orientation, Event, Generational Orientation, Geographic Orientation, Gift and Games, Holiday, Locality, Religious Orientation, Seasonal, Sex and Gender, Theometrics, and Topical. INGRAM Christian Categories This type of browse allows the user to see titles in various Christian-related categories, such as Accompaniment Tape, Adult Books, Audio, Bibles, Cards, Children s Books, Children s Music, Church Supplies, Educational Materials, Fixtures-Merchandising Bags, Fixtures-Signs, Fixtures- Store Services, Gift, Miscellaneous, Music, Software, Songbook, and Video. By INGRAM LISTS & PICKS Customers can hover over Browse in the toolbar and find the BY INGRAM LISTS & PICKS section. This browse function includes lists broken down into categories of titles that have been hand-selected by

12 Ingram s Collection Development librarians, as well as news, catalogs, and forthcoming titles. Under Bestsellers, users will find the following categories: Ingram Bestsellers The Ingram Bestsellers lists show the top demanded titles for the previous week (as released in traditional book outlets). Only titles currently on sale appear. Ingram Top Demand The Ingram Top Demand lists reflect the top titles by format or audience, both demanded and sold, during a rolling 12-month period. Spring Arbor Demand The Spring Arbor Demand list reflects the top Christian market titles by format or audience, both demanded and sold, during a rolling 12-month period. Under High Interest Categories the user will find hand-selected lists from Ingram s collection development librarians and product specialists that include forthcoming and new titles in popular and important categories, including African American resources, replenishment lists by Dewey for weeding projects, thematic and seasonal lists, adult/ya crossover lists, board books, large print, graphic novels, and more. High Interest Titles include the popular Adult HITS lists, LibraryReads selections, ALA Best Books, books with starred reviews, and community college curriculum lists.

13 The Standing Order Lists section is where the user can find lists of standing order titles that have recently run for many of the programs we offer. Some are listed below: The On-Sale Date (Street Smart SM ) program helps our customers receive inventory of high visibility titles on or before the publication date. The link includes Street Smart titles for both Ingram and Spring Arbor sorted by major category: Through Ingram s Street Smart affidavit program, customers receive these titles on or before the on-sale date. Two categories are available: Street Smart Select These titles include major releases based on Ingram s initial purchase quantity and have strict on-sale dates. These titles are listed as Street Smart Select titles on ipage. Customers must have an affidavit on file and backorder at least 10 days prior to the onsale date to qualify for early shipment. Street Smart Standard These titles have a publisher-assigned on-sale date and will be listed as Street Smart on ipage. Street Smart Standard titles become eligible for shipment 10 days before the onsale date if the customer has an affidavit on file. Customers must place a regular combining order before the street date, or these titles are treated as normal backorders and released according to the normal backorder rules. Standard Street Smart titles are often midlist titles and are not guaranteed to arrive before the on-sale date. The Audiobooks section is divided into four list types including Adult Forthcoming, Youth Forthcoming, and Youth New and Popular. The Video section has sections for the monthly newsletter as well as lists of new releases, awards, and book to film.

14 By INDUSTRY LISTS & PICKS This section includes national and regional bestsellers, national publicity, lists, awards, and publisher catalogs. Bestsellers This section includes current book industry bestseller lists, including New York Times, Publishers Weekly, USA Today, Wall Street Journal, Indie Bestseller List, Ingram Bestsellers, and many more. PW Daily Published every business day by Publishers Weekly, PW Daily keeps readers in the loop about books making news. Customers can get a free subscription in this area. IndieBound Formerly Book Sense 76, the Indie Next List shows books selected by independent book stores as the top forthcoming titles for the next month. This section retains lists for approximately one year. Awards Trade This section tracks hundreds of awards and state lists as they are announced, from the ALA Notable Books list to the Young Reader s Choice Award. Awards Christian This section lists the award winners in the Christian marketplace, from Book of the Year to the Christy Awards, to Preaching Book of the Year. Publisher Catalogs Customers can view Ingram Publisher Services seasonal catalogs, as well as a few other publisher catalogs in this section.

15 Searching Products on ipage Hovering over the Search option at the top of ipage reveals several powerful search tools to utilize Ingram's vast database of titles. Power Search Power searching is an easy way to get exactly the results the user desires; search criteria can be input for up to 25 data points, and the more search criteria added, the fewer results the search will return. The user can limit by publication date, subject, binding, Dewey, language, review citations, etc.:

16 Boolean Search Boolean searching is like power searching but is mainly focused on criteria for the Title, Contributor, Publisher, BISAC, Ingram Theme, and Series fields and uses Boolean terms. The user may also put search criteria on Language, Age Group, Binding, Publication Date, etc. Please note that under "further criteria", Boolean searching allows the user to select multiple attributes in the field:

17 Bible Search Bible Search allows customers to browse all Bibles with one click or to access the Bible Guide. Additionally, the Bible Search form allows the user to target versions, publishers, print size, closure type, features, and even the color of the cover. Supplier Information Search This simple search page allows the user to enter keywords to find information on publishers and suppliers that work with Ingram. Saved Searches This time-saving option is a great way to organize searches a user might perform on a regular basis. For instance, a user may want to see all Easy Readers available from Ingram in a hardcover format. Once performing the search, the user can just click on save search at the top of the result set, and ipage prompts him/her to name the search for easy access a later date: Saved searches are automatically purged from the user's account 13 months after the last access date.

18 Purchase Orders One of the most important functions on ipage for publishers is the ability to review, edit, acknowledge, and download an Ingram purchase order. Purchase Order Notification When you subscribe to ipage, you see a field on your subscription form where you designate the name and address of the individual in your organization who should receive and manage purchase orders. For convenience, Ingram sends a notification to that Purchase Order Administrator when a new order is posted to the site. However, you never have to wait for that notification in order to review open orders from Ingram. Reviewing & Acknowledging a Purchase Order You can review and acknowledge a purchase order quickly and easily on ipage. Follow these simple steps: 1. Go to the Purchase Order tab. The page that displays shows you a table of all purchase orders grouped under headings for the week submitted. You also have links to the same PO s organized by product code (Summary by Product Code) 2. Click a purchase order number. This will take you to a page where you can review and update your purchase order by quantity, discount %, and Unit Price. You can also assign a Purchase Order Acknowledgement (POA) codes and Anticipated Ship Date. 3. If you have changes, enter the new information in the appropriate fields. Assign a POA code from the dropdown box. A list of the POA codes can be found on this page. 4. Enter an Anticipated Ship Date and Acknowledge the PO. a. Depending on the length of the PO from Ingram, you may need to go to additional pages to work the full PO. 5. Once successfully submitted, you will see a confirmation message on screen. Helpful Hints Use these helpful hints to make working with purchase orders simple and convenient: Clicking the product code number beside each line item on your purchase order takes you to the Product Detail Page for that product. Above and below each purchase order is a link to a Print Version. You find important shipping information that is specific to each order listed on the bottom of the purchase order page. The Purchase Order Acknowledgement Codes (POA Codes) are listed at the bottom of your purchase order so that you can quickly reference them in your POA.

19 Reports Through ipage, you have the option to subscribe and have access to publisher specific and comparative reports from the Reports tab. In this section, you can view or download a wide variety of daily, weekly, monthly, and quarterly reports. If you are your organizations ipage administrator, you can subscribe to reports online. Go to the Reports tab and click the link to Subscribe to ipage Subscriber Reports. Follow the on-screen directions. If you have questions, please supplierreports@ingramcontent.com. Key Reports Once you click the Reports tab, the first link you see on the left is Key Reports. This section houses a wide variety of daily, weekly, monthly, and quarterly reports that you can view or download. Some of the reports in this section are free to all ipage subscribers and others require a subscription. You will automatically see the reports that you have access to. If a report is viewable in PDF format, you will see an icon in the View column. Simply click that icon to view the report using Adobe Acrobat. If a report is downloadable, you will see a link in the Download column. Click that link to save the report to your files. Then open the report using Excel or a spreadsheet program of your choice. You may have to format a few columns, but you will then be able to sort your report and customize it to fit your needs. Supplier Sales History The second link you see on the main Reports tab is titled Supplier Sales History. This report is available by subscription only and will be an active link if you have access to it. The Supplier Sales History allows publishers to select a month and download (by Ingram customer type and three-digit zip code) sales and return information for your titles at the product code level. Title Sell-Through The third link you see on the main Reports tab is Title Sell-Through. This report is available to all ipage subscribers. Title Sell-Through allows publishers to enter a publication date and product type, or a list product codes, and return the first eight weeks of sales and sell through percentage. Title Tracking Report If you subscribe to Ingram's Title Tracking Report, you can set up a list of titles that you can then request be tracked. The first step to submitting a request for tracking of titles is to tell us which titles you want information about. 1. You do that by setting the titles up in what ipage calls a Selection List. To create a new list from the ipage Home Page, click Lists at the top of any page. To create a new list from the Reports tab, click Title Tracking. On the page that appears, click the link to Selection Lists in the descriptive paragraph. To create a new list from a Product Detail, Selection Lists, or a Search Results List page, click Lists near the top of the page. Click Add under the Selection List Options section of ipage.

20 2. Once you open the Create New List page, you type the name of the list in the Name box select the type of list you want in the Type box: private list, public list, or shared list. 3. Attach the products you want tracked by either entering product codes in the box or by uploading a file that contains the desired EANs. 4. Save / Create the list Title Tracking takes you to the Title Tracking page under the Reports tab. A list of your available selection lists displays, along with options to Edit List or Run Report for each list. Edit List returns to you the Selection List section to make changes to the lists. Run Report displays the Title Tracking Information for the items in the Selection List you selected. Each title has Title Tracking Report information that includes the product code, title name, on-hand quantities for Ingram's distribution centers and a total on hand, on order quantity, backorder quantity, sales by month-to-date (MTD) and year-to-date (YTD), current demand and period 1, and initial eight weeks sales. You can sort the report by product code or title. A print version of the report is available by clicking the Print Version arrow and then clicking print on your browser.

21 My Account Use the My Account menu option to manage information about your account and your titles. Add Users to your Account The Administrator for the account can add a new user by: 1. Click My Account from the toolbar. 2. Click User Administration. 3. You'll see the list of users set up on your ipage account. Input a new UserID (make up a name or use a variation of the person's name) in the blank field and click Add New User button. Note: If ipage already has a user with the name you have entered (even if it belongs to another account), it will not accept the suggested UserID. You will need to create a different UserID for that user. 4. The next screen is User Details. Here you create the profile for your users. Type in the user's first and last names, phone number, and address. The address is critical, as the new ipage UserID and password will be ed to that address. 5. On the same page, you decide what kind of information the user can see and what kind of activities he or she can do on ipage. We call this 'assigning access rights.' To see the description for each role, click the role name. A box with the description will appear. Simply close the box to return to the previous screen. If you would like to view the descriptions for all the roles at once, click the View All Role Descriptions link. 6. After you have determined what rights the user has on ipage, click the check box next to which of your organization's accounts that person can see on ipage. It's possible you'll only have one account, or you may have set up several from which to choose. This allows you to give ipage access to a variety of different people in your organization and still control what information they can access. Note: ipage shows you all the separate accounts tied to your ipage account. You select which accounts the user can access. 7. If you give a user the Accounts Payable or Account Management role, that user needs to have access to all accounts. ipage automatically selects all accounts when you select these roles. 8. Click the Add user button near the bottom of the screen.

22 Company Contacts & Information Use this area to update your mailing and contact information. Easy Clicks appear at the top of the page so you can jump quickly to the address that you need to review or edit. Edit information for the following address types: Advertising Ipage Payables Publisher Headquarters & Correspondence Publisher Returns Purchase Order Title Management Fee Changes are processed in approximately 3-5 business days. Product Information Edit product information directly on ipage. Start by searching by EAN the system will show a screen that includes fields you can edit and submit to Ingram. Helpful Hints Your ipage Administrator assigns a Product Manager who will be responsible for editing title information. The administrator can give this permission to more than one individual if desired. Updates appear on ipage after 5 business days. Marketing Kit The Publisher Marketing Kit describes each trade and consumer vehicle available to promote your product, as well as deadlines for specific issues, rates for different types of advertising space, and specifications for advertising submission. Upload Marketing Materials If you have opted to provide marketing materials for your titles, this is an option for you under the My Account menu. Using this feature, you can upload materials that correspond to your titles, including: Author Biography Book Trailer Excerpt Flyer And more!

23 You can also use this part of the site to see your existing marketing materials and delete as necessary.