Data Quality Project Open Industry Meeting. Steven Wilson, BSI. What can we do to find lost customers and why do we want to do it?

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1 Steven Wilson, BSI What can we do to find lost customers and why do we want to do it? PAS standard overview for TISA 5 th September 2013 Steven Wilson BSI Standards Solutions steven.wilson@bsigroup.com Copyright 2012 BSI. All rights reserved. 1

2 Standards Development Voluntarily developed Developed by experts Terminol ogy Method Consensus based Documented good practice Code of Practice Management System Vl Voluntarily applied Tested against Guidance Specification 23 What is a PAS High Int l Standards Control (ISO) Low Low Time High Fast, flexible, consensus driven standard suitable for certification purposes Client sponsored so solution, o developed e for market needs Endorsed by BSI and co-branded with clients Developed in 9 to 12 months Potential for submission into formal national standards (i.e. BS or ISO) as a seed document For more information see Copyright 2012 BSI. All rights reserved. 24 2

3 PAS Development Process PHASE 1 PHASE 2 PHASE 3 Launch Consensus Building Publication Kick-off Meeting Steering Group Review Design & Print Domain Research Public Consultation Distribution Draft Development Steering Group Final Review Copyright 2012 BSI. All rights reserved. 25 Key Roles in PAS Development Sponsor Liaison Provides technical input and expertise Signs off deliverables at key stages Addresses project issues Member of Steering Group Technical Author Drafts base document after training if required (usually provided by Sponsor) Member of Steering Group On-going Technical support in updating draft BSI Project Manager Leads, manages and facilitates PAS development Project editing of draft Domain research Production and publication of PAS Copyright 2012 BSI. All rights reserved. 26 3

4 Steering Group Comprises: Typically 10 to 15 stakeholders nominated by the Sponsor and BSI BSI has final say Broad range of stakeholders to which the PAS relates e.g. users, consumers, associations, academics, etc. Signed up to a Steering Group engagement protocol Responsible for: Providing stakeholder group expertise Reviewing and commenting on PAS drafts Attending Steering Group meetings Resolving comments, building consensus and approving drafts Identifying stakeholders for the Review Panel Copyright 2012 BSI. All rights reserved. 27 Review Panel Comprises: A wider group of invited stakeholders Typically 150+, BSI has final say over composition of panel Responsible for: Providing broader technical/user expertise Electronically reviewing and commenting on the PAS draft No attendance of meetings Public Review The Review Panel is supplemented by a ~4 week public consultation where comments are submitted through the BSI Standards Draft Review system Copyright 2012 BSI. All rights reserved. 28 4

5 Production and publication Typical production Colour design and print hard copy Digital options available Sponsor s logos on cover 25 hard copies provided to Sponsor 1 hard copy provided to each Steering Group member Purchase price typically between 60 and 150 Status of PAS to be reviewed no later than 2 years after publication Potential as seed document to BS or ISO status BSI retains the copyright to the publication Marketing & promotion support can be provided Copyright 2012 BSI. All rights reserved. 29 Sample PAS Covers 30 5

6 TISA PAS - Scope Primary goal To ensure customer data is accurate: regularly maintained; protected; relevant and appropriate and their assets are linked to providers systems Scope Definition of common terminology Customer profiling and data structuring Customer communication good practice across the life time of the relationship Integration with existing data management standards Objective and measurable codes and guidance for a Plan Do Check Act third party assessment 31 About BSI BSI is a global independent business services organization Governance along international PLC lines - full Board of Non-Exec and Exec Directors No owners/shareholders; non-profit-sharing Royal Charter Company with core activities in: Developing, promoting, selling and distributing standards Registering, approving and affixing quality marks Standards support services Training Testing and certification 32 6

7 BSI key stats Total staff 700 Committee members 7,300 Technical and Subcommittees 1,294 Current projects 6,918 Standards published per annum 2,700 Founding member of ISO ISO/European secretariats held 218 Renowned ISO standards originating from BSI: Quality: ISO 9000 Environment: ISO Information Security: ISO/IEC Complaints Management: ISO Occupational Health & Safety: OHSAS

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