MGPWA Criteria. Strategic Achievers. 5-stars

Size: px

Start display at page:

Download "MGPWA Criteria. Strategic Achievers. 5-stars"

Stewart Horn
6 years ago
Views:

2 MGPWA 2012 Portal Website Criteria 5-stars Strategic Achievers

3 Basic Criteria MDeC Penetration Test ICT Security Incident MAMPU (ICT Compliance Division) Language Public Complaints MDeC

CONTENT Phone contact Address Email Phrase of Laman Web/Portal Rasmi Website Counter Publications Electronic Archive Broadcast Client s Charter About Us Audio/Video Mobile Web USABILITY Homepage

4 CONTENT Phone contact Address Phrase of Laman Web/Portal Rasmi Website Counter Publications Electronic Archive Broadcast Client s Charter About Us Audio/Video Mobile Web USABILITY Homepage Length Search Feedback Auto- Notification Link to mygov Link to MSC Malaysia Support Link Sitemap No Broken Link Updating Activities Website Personalization Multi Language W3C Disability Accessibility Look and Feel SECURITY Security and Privacy Policy Single Sign-On PARTICIPATION Feedback/ Comment Feature Additional Technology SERVICES FAQ Feedback Response Number of Online Services Searchable Database Additional Number of Online Services E-Payment Digital Certificate/ Trust Mark

5 Penetration Test ICT Security Incidents Public Complaints English Review

7 Calls to general number must be answered within 3 ringing Display general address on main page Display general on main page To avoid spam use the following format:- e.g. general at mdec dot com dot my

8 Display the phrase of Laman Web/Portal Rasmi within the layout of portals/websites, and NOT on the headers of browsers

9 Page length is ideally less than 3 page down Display counter on main page

10 Bulletin Brochure E-Book Publication must be produced by respective agency & available in format of.pdf,.doc etc Pamphlet Annual Report

11 Archive section of any information relevant to agency, starting from 1 year before.

12 A section for latest announcement Upon the expiry of announcement, move it to archive section

13 An introduction to the agency X Client s Charter must be measurable.

1. Audio or video clips must be related to

14 1. Audio or video clips must be related to agency and playable. 2. Landing page that uses flash animation and background sound of portals/websites is NOT considered as this criterion. A video can be uploaded on Youtube and embedded on agency portal/website

15 Simple version of the website of which is accessible via mobile phone. Free mobile solutions are available on the Internet

16 Search Function must provide result within portals/websites and NOT limited to certain section. X

17 Notification (inclusive of timeline) prompted upon submission of enquiries via feedback or comment form

18 Agencies provide link to MSC Malaysia Agencies provide link to mygovernment Portal.

19 User guide or manual of the portal/website or online services.

20 A collection of every pages on the portals/websites that are dynamic links

21 Error that caused a non-viewable page within a portal/website.

22 Align information according to audiences by having different columns of target audience

23 Availability of Malay, English and any 3 rd language, with NO use of online translator for English and Malay language. They must be manually translated. A mixture of Malay and English language on the English section. Portal is using Translator tool for English Language

24 Compliance of Level A in the WCAG 2.0 Comply when no problems were found by AChecker

25 Compliance of Contrast (Level AA) in the WCAG 2.0 Comply when no problems were found by Achecker under section Contrast

26 Compliance of Text Resize (Level AA) in the WCAG 2.0 Comply when no problems were found by AChecker under section Text Resize

27 Refer Lampiran B & C in Pekeliling Am Bil. 1 Tahun 2006, Pengurusan Laman Web/Portal Sektor Awam, MAMPU

28 Only feedback and comment form are considered. Guestbook, forum and complaint form are excluded. Notify the purpose of form. Enquiry submission through outlook will not be rewarded.

1. Agencies have the option to provide any

Social media must be up-to-date and reflect agency

Media Sosial Mampu http://www.mampu.gov.

29 1. Agencies have the option to provide any technology advancement or Web 2.0 applications (e.g. Social Media) 2. Social media must be up-to-date and reflect agency as a whole, rather than individual e.g. Minister s Blog, Staff s Facebook. 3. Refer Garis Panduan Tatacara Pemilihan Kandungan Media Sosial Mampu _library/get_file?uuid=8f3021f0-88d5-41b9-a774-73b97fdc8a5a&groupid=10136

email) for other questions that are unavailable in

30 To publish the questions frequently asked to agencies together with their answers Provide contacts (e.g. ) for other questions that are unavailable in the FAQ An empty FAQ section will not be rewarded with marks

31 28. Number of Online Services 1. Response must be made within 3 working days to the enquirer s Auto reply are not consider as Feedback Response Responded within 3 working days. Example of auto reply

32 Provide automate services ranging from G2B, G2C and G2G and even intranet Intranet

33 Search function of a specific section Search for Staff Search for Forms

34 Allow access to several online services using the same username and password To make known the availability of SSO feature on the portals/websites

35 Maintaining the same look and feel of every page, via consistent header, footer and side panels

36 (Additional Marks) Provide automate services ranging from G2B, G2C and G2G only.

37 Channels may be FPX payment, Online Banking or Integrated e-payment and its availability must be disclose portals/websites

38 1. Disclose digital certificates or trusted marks or seal on the portals/websites

39 7 areas Monitored by MAMPU (i.e. covering Achievement of Client Charter, Statistic of Online Services) No. Area (Latest news, activities or events) 1 Berita, aktiviti dan peristiwa terkini (Announcement) 2 Pengumuman, makluman dan hebahan (Newspaper clipping, statement and articles) 3 Keratan, kenyataan dan rencana akhbar (Post/Banner) 4 Poster/Banner (Tender offer, quotation offer and job vacancy) 5 Tawaran tender, sebutharga dan jawatan kosong (Statistic: Achievement of Client's Charter & Statistic of Online Services) 6 Statistik: Pencapaian Piagam Pelanggan & Statistik Perkhidmatan Online (Information of Minister, Deputy Minister and Head of agency) 7 Maklumat Menteri, timbalan Menteri Ketua agensi Futher info : 9c71-4ce7-8c54-6c030d31ec0e&groupId=10136

43 Public Complaints Bureau Newspaper Other Media Source

44 3 layer of checking 3rd page FAQ Grammar, Vocabulary, Spelling, Translation 2nd page Core Business Page 1st page Main Page

Provider-Based Evaluation (ProBE) Introduction to 2016 Criteria

Provider-Based Evaluation (ProBE) 2016 Introduction to 2016 Criteria OVERVIEW OF ProBE 2016 CRITERIA TOTAL CRITERIA STAGES MANDATORY CRITERIA NON-MANDATORY CRITERIA 1: Emerging 2: Enhanced Refers to Government