Custom Catalogs FAQ. General. What is a Custom Catalog? What does a user assigned to a Custom Catalog see?

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1 Custom Catalogs FAQ General What is a Custom Catalog? A Custom Catalog is a catalog created by your Fastenal.com web administrator, that changes which Fastenal.com products your account users can see and purchase. What does a user assigned to a Custom Catalog see? The only difference a user will notice is less (or possibly more) product choices on Fastenal.com. They may also encounter a warning at checkout if they attempt to checkout with products from outside their catalog in their shopping cart. What can an administrator do with Custom Catalogs? A Fastenal.com administrator can create, edit, delete (warning: catalog deletion is PERMANENT), and assign Custom Catalogs to their account users. What is the catalog creation limit? You are only allowed to create as many catalogs as there are users in your account. If you want to create an additional catalog you can create another user under My Account -> Users & Permissions How do I create a Custom Catalog? Start by giving the catalog a name and description that suits the catalog's contents. Then select the categories and SKUs that should be in the catalog. Finally assign the catalog to any number of your account users. The catalog will be created and searchable by the next business day. How do I edit a SKU in my catalog? Use the Add/Remove SKU functionality to quickly add or remove a single part from your catalog. You will receive instant feedback about the result of the operation and the count of SKUs in your catalog will be updated accordingly. How do I add many SKUs to my catalog?

2 The Upload SKUs option is meant for adding many SKUs to a catalog at once. After the upload is complete you will receive feedback and the SKU count will be updated. Uploading SKUs is covered later in this FAQ. How do I remove all SKUs from my catalog? Use the Delete All SKUs functionality to delete all SKUs from your catalog (warning: SKU deletion is PERMANENT). You will receive instant feedback about the result of the operation and the count of SKUs in your catalog will be updated accordingly. How do I upload an Excel file containing SKUs to my catalog? Put each SKU in a separate cell in the first column (usually labeled column "A") of an Excel worksheet. This will be the only column read during an upload. You can add other information to different columns but it will not be read or able to be retrieved later. Some Fastenal part numbers have a leading 0. Excel will automatically strip off this 0 if the cell format is "General". Without the leading 0 the part number will show up as invalid and not be added to your catalog. To have Excel keep the leading 0 change the cell format to "Text". For more information on Excel uploading issues refer to the Troubleshooting section later in this FAQ. How do I select categories for my catalog? You can choose categories from the Fastenal.com category tree. Select the checkboxes in front of categories you want included in your catalog. All SKUs within those categories will be included. Be sure to save when you make any changes to your category tree. Why does a parent category uncheck when I uncheck one of its children? This is intended functionality. It is designed to avoid having all the SKUs in a category included in a catalog when that category does not have all children selected. We are working on improving the logic and interface for this feature.

3 What's the difference between adding SKUs and selecting categories? You can build your catalog by selecting categories, adding SKUs, or a combination of the two. If you only add SKUs then just those SKUs will be in your catalog. They will show up in their proper category. If you select categories then all SKUs within the selected categories will be included in the catalog. How do I test that a catalog contains the products and categories that I want? You can test a catalog by assigning it to yourself. When you browse Fastenal.com you will see only the parts within the catalog and be able verify that the contents are correct. When you've finished you can unassign it from yourself and go back to browsing the standard Fastenal.com catalog. How do I assign a catalog to a user? This can be done under My Account -> Custom Catalogs -> Account Users. Find the user you wish to assign to a Custom Catalog then select the correct catalog from the dropdown next to that user. Finally click Update User Catalogs. The change will take place immediately. How do I unassign a catalog from a user? This can be done under My Account -> Custom Catalogs -> Account Users. Find the user you wish to unassign from a Custom Catalog. Select " - " from the dropdown next to that user to unassign them. Finally click Update User Catalogs. The change will take place immediately. That user is now capable of browsing and purchasing from the standard Fastenal.com catalog. Can I assign a user to more than one catalog? No, a user can only be assigned to one catalog at a time. Can I assign a Custom Catalog to more than one user? Yes, a Custom Catalog can be assigned to as many users as you need.

4 Will my account users be able to purchase products outside their catalog? As long as they're assigned to a catalog, they will not be able to purchase any products that are outside that catalog. Once they are unassigned they will be able to purchase anything from the standard Fastenal.com catalog of products. What if my account users want more products added to their catalog? In the left sidebar during product browse there is a link that allows them to you (their account admin) for requesting additional parts. Troubleshooting Why haven't my changes been reflected in my catalog? Any changes you make will not show up until the next business day. If you've waited a day and they still haven't shown up contact Fastenal.com support. Why don't all the selected categories show up when browsing my catalog? Some categories don't contain active SKUs that are web associated. These categories won't show up while browsing. What file formats are supported for Excel uploading? Currently only Excel (.xls) is supported. We're working on supporting Excel 2008 (.xlsx) for a future release. Is there a file size limit for Excel uploads? Yes, currently we only support uploads of less than 2MBs. Attempting to upload anything larger will result in an error. If you need to upload more SKUs than that you must split the SKUs and upload them in multiple Excel documents. Can I get my catalog back once I've deleted it? Unfortunately, once a catalog is deleted it is permanently gone. Be sure to make backups and keep hard copies if your catalogs are absolutely one of a kind, very specific, and need to be saved. See below for instructions on accomplishing this.

5 Can I get my SKUs back in my catalog if I've deleted them? Unfortunately, once the SKUs have been deleted they're permanently gone. You can take steps to prevent accidently deleting them. Choosing the Download SKUs option will allow you to download a backup of all the SKUs currently in your catalog. You can upload this Excel file later to restore the SKUs to your catalog. You will get an Excel list of all SKUs and the description of the parts. You can upload this Excel file later to restore the SKUs to your catalog, but as mentioned before, only the SKU will load as the description is already placed on the web. How do I get Custom Catalogs activated for my web account? You can contact webhelp@fastenal.com to activate Custom Catalogs for your web account.

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