SARS ANYWHERE ADMINISTRATION MANUAL APPENDICES

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1 SARS ANYWHERE ADMINISTRATION MANUAL APPENDICES APPENDIX A HELP FILE The Help feature is a convenient and quick way to obtain more information about SARS Anywhere topics. There are four ways to use the Help feature: Contents, Index, Search, and Glossary. To access the Help file from SARS Anywhere, click the Help icon from the toolbar. Contents 1. Click the Contents tab to display books representing a table of contents. 2. Click on the book containing the topic of your choice. Other books may appear. 3. Continue to click on the desired book(s) until a list of topics is displayed. 4. Click on the desired topic to display the information in the right-hand pane. 5. Click the X at the upper right of the screen to exit. Index 1. Click the Index tab to display an alphabetized comprehensive list of topics. 2. Scroll to find the topic or type the first few letters of the topic for which you are seeking information. 3. Click on the selected topic. 4. Click the X at the upper right of the screen to exit. Search 1. Click the Search tab. 2. Type the word for which you are seeking information. 3. Click Go. A list of all topics containing that word will be displayed. 4. Click on the selected topic. 5. Click the X in the upper right-hand corner to exit.

2 Appendices - ii Glossary 1. Click the Glossary tab. 2. Click the desired word to display its definition in the lower-pane. 3. Click the X in the upper right-hand corner to exit.

3 Appendices - iii APPENDIX B DATE PICKER To select a date or date range in SARS Anywhere, 1. Touch or click on the Flyout menu to display a calendar selection screen. Here is an example for a single advisor using MY GRID. Here is an example for a single advisor from THE GRID for the purpose of viewing multiple dates.

4 Appendices - iv Here is an example for a user with access to view the schedules for multiple advisors. 2. If Today is showing, click Today to go to today. THE GRID, MY GRID and the Drop-in Screen will display today s date. 3. To navigate to any other date that is displayed on the calendar, click on that date to insert it. 4. To navigate to the previous month, click the Left Arrow and click on the desired date. 5. To navigate to the next month, click the Right Arrow and click on the desired date. 6. To find a date for a selected month and/or year, a. Click Year to display a list of years, and select the desired year. b. Click Month to display a list of the months of the year, and select the desired month. c. Then click the desired date.

5 Appendices - v APPENDIX C GOTOASSIST GoToAssist is the method used by SARS Software Products, Inc. to assist clients resolve system problems online. GoToAssist may be initiated only when the school logs onto and requests Product Support. You may stand by to observe the actions taken by our representative to resolve your problem. 1. First call SARS Software Products, Inc. at (415) to request assistance. 2. When instructed to do so, log onto the Internet using Internet Explorer, Netscape or Firefox. 3. Go to 4. Click Online Support in the upper right-hand area of the screen. A screen will be displayed that looks like this: 5. You will be asked to enter a network user name and password. The user name and password are both in lower case. 6. After entering the User Name and Password, click OK. 7. In a few moments, a message will ask if something may be downloaded. This is a safe, virus-free program that will be placed in your temporary directory. a. [Internet Explorer] When prompted, click Yes to start the download. (If the download does not start, click Click Here to download the link on the web page. When prompted, select Run for its current location.) -or- b. [Netscape] When prompted, click Grant to start the download. You will be asked to do this twice. -or- c. [Firefox] Skip to step 8, below. 8. In a few moments, a program called Chat Link will pop up on the screen. Wait.

6 Appendices - vi 9. When you are asked permission for an agent to see your screen, make sure that anything you do not wish the SARS Software Products, Inc. agent to see on the screen is minimized or closed; then click OK. 10. A representative from SARS Software Products, Inc. will now be able to view and work on your computer as if he were there. To prevent mouse wars, refrain from using the mouse until the support actions are completed. Be reassured that any time you wish to lock out our representative, all you have to do is move your mouse. 11. After you are advised that Customer Support has disconnected from your computer, close the web browser and log off the Internet.

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