USABILITY REPORT A REPORT OF USABILITY FINDINGS FOR OFF THE BEATEN PATH WEBSITE

Size: px
Start display at page:

Download "USABILITY REPORT A REPORT OF USABILITY FINDINGS FOR OFF THE BEATEN PATH WEBSITE"

Transcription

1 USABILITY REPORT A REPORT OF USABILITY FINDINGS FOR OFF THE BEATEN PATH WEBSITE Prepared by: Cori Vandygriff, Joseph Kmetz, Cammy Herman, and Kate DeBusk

2 To: Off the Beaten Path Team From: Cammy Herman Cori Vandygriff Kate DeBusk Joseph Kmetz Date: 4 December 2013 Re: Usability Test Report The attached documents present our findings after conducting usability testing on your current website, offthebeatenpathstuff.com. We have spent the past several weeks compiling data and creating plans of action for you to re-design your website. In the following report, you will find our information delivered through the use of tables and figures, an overall review of our test, screener and user profiles, and our test findings. Along with our findings, we have also included our specific recommendations to improve your site. Our group thanks you for the opportunity to test your website, and we hope you find our recommendations helpful in creating a more usable site for your customers. 2

3 Executive Summary The purpose of this study was to discover usability issues within the Off the Beaten Path website, and to recommend solutions to these problems. Tests were conducted in the Texas Tech Usability Lab in November of The five participants engaged in four phases of evaluation: a briefing, a preliminary screener, a task-based performance test, and a post-test questionnaire to rate their overall experience using the site. Throughout testing, users typically experienced difficulty completing tasks that involved; navigating through the site, finding further information on the shop s wares, as well as searching for specific items. It is our recommendation that Off the Beaten Path work to remedy these usability issues through a redesign of the site in which they work to achieve the following goals. 1. Enhance the searchability of wares by incorporating a search bar and categorize items being sold to limit excessive scrolling. 2. Improve interaction with the site by including hyperlinks that navigate users to further information on wares sold in the shop such as prices, materials used, and size. 3. Clarify the purpose of navigation tabs by giving them more specific titles. 4. Eliminate unnecessary information and pages that are not conducive to easing the users searching. 5. Incorporate minimalist design techniques and change the font to enhance readability. 3

4 TABLE OF CONTENTS EXECUTIVE SUMMARY...3 USABILITY OVERVIEW...6 PURPOSE...6 PROBLEM STATEMENT AND TEST OBJECTIVES...6 AUDIENCE PROFILE...7 TEST ENVIRONMENT AND EQUIPMENT...7 Testing Computer Hardware and Software Configuration...7 Usability Lab Equipment...7 METHODOLOGY AND TASK LIST...8 Usability Task Methodology Overview...8 Briefing...8 Performance Test...8 Post-Survey...8 Scenario Script and Task List...8 FINDINGS AND RECOMMENDATIONS...9 GENERAL OBSERVATIONS...9 PERFORMANCE TEST FINDINGS...9 Task 1: Locating Off the Beaten Path...10 Recommendations for Improving Website Search...10 Task 2: Locating Obscure Products...11 Recommendations for Improving Website Satisfaction...11 Task 3: Locating Major Product...12 Recommendations for Improving Website Organization...12 Task 4: Locating Store Information...13 Recommendations for Improving Website Effectiveness...13 CONCLUSION...13 APPENDICES...14 APPENDIX A: SCREENING QUESTIONNAIRE...14 APPENDIX B: ORIENTATION SCRIPT...15 APPENDIX C: POST-TEST QUESTIONNAIRE

5 LIST OF FIGURES Figure 1: Scenario Script...Page 6 Figure 2: Locating Website Graph...Page 10 Figure 3: Locating Calligraphy Graph...Page 11 Figure 4: Locating Earrings Graph...Page 12 Figure 5: Locating Contact Information...Page 13 5

6 USABILITY TEST OVERVIEW The following usability report summarizes the methods used to test the Off the Beaten Path website and offers suggestions based on the findings. PURPOSE The purpose of this report is to present the testing procedures, findings, and suggestions of the usability test designed to accumulate information of the usability of the Off the Beaten Path website. This report will explain in-depth on the effectiveness of the website in particular instances. In effort to provide the best possible recommendations for the website, we have analyzed where the user had problems, indicated verbally or nonverbally. This report is organized into three parts: the Usability Test Overview, the Findings and Recommendations, and the Appendices. The Usability Test Overview contains the following: Problem statement and test objectives Audience profile Test environment and equipment Methodology and task list The Findings and Recommendations section is composed of a list of concerns and usability problems with specific tasks and suggests solutions for fixing these usability issues. The Appendices contains documents used throughout testing for reference. PROBLEM STATEMENT AND TEST OBJECTIVES The Off the Beaten Path website is encouraged to do the following in favor of improving site usability: Be easily accessible when searched for on the internet. Present information in an organized, intuitive manner. Present information clearly using design principles tailored for internet use. Maintain inventory and update stock and prices accordingly. Provide an easily accessible search bar. Given the purpose of the Off the Beaten Path website (promotion of the store,) the primary issues we identified via testing are as follows: Can the user locate the website? Does the website address confuse users? What are the user s first impressions? Is the splash page effective? Can the user navigate the website with efficiency? Does the website satisfy the user s goals? 6

7 AUDIENCE PROFILE To identify prospective test participants who might hold similarities to the site s actual users, we identified a primary user group and created a description of those users. Because the website appeals to a specific interest - artwork that is inspired by/created in New Mexico, we have only created one user group, but we will test two user profiles we have identified from within this one user group. The characteristics of this user group, along with other questions about prior experience and interaction with internet-enabled computers, among other criteria, will make-up the screening questionnaire (Appendix A) for identifying suitable test participants. The user characteristics we identified for our user group include: Age between 18 and 30 Has lived in the Southern/Southwest area of the United States of America for at least three years o These areas include any of the following: Texas, Oklahoma, Colorado, New Mexico, and Arizona. Must have some experience with computer use and the Internet Speaks English proficiently Interest in art Need a mix of females and males TEST ENVIRONMENT AND EQUIPMENT TESTING COMPUTER HARDWARE AND SOFTWARE CONFIGURATION All participants used a computer with the following configuration: Operating System: Windows 7 Internet browser: Google Chrome, Internet Explorer (users were given the option) USABILITY LAB EQUIPMENT We used both audio and video recording for qualitative and quantitative data collection. Video Sources: Web-camera located on top of the computer captured a front-view of the participant. A video channel captured the image on the computer monitor via a scan converter connected to the video output of the testing computer. A microphone captured the testing conversation. Audio and video information was recorded using Morae software. This information was labeled with information including participant name, date, and time of recording. 7

8 METHODOLOGY AND TASK LIST The usability test for the Off the Beaten Path was conducted in November of Five participants were isolated for testing. Kate Debusk acted as test facilitator in the interest of time. The remaining group members acted as observers and data loggers. All tests were conducted in the Texas Tech English Department Usability Lab. Each test was under 20 minutes long, including a brief post-test questionnaire. USABILITY TEST METHODOLOGY OVERVIEW The usability test consisted of three segments: the Briefing, the Performance Test, and a Post-Survey. These are described as following: BRIEFING Kate Debusk, the test facilitator, oriented each user using the orientation section from the script (see Appendix B). Each participant signed a consent form, guaranteeing anonymity and enabling us to use their comments. PERFORMANCE TEST Participants were asked to complete tasks involving searching for the Off the Beaten Path website, the first impression of the website, finding information, finding products, and site location. POST-TEST SURVEY The test facilitator issued a post-survey questionnaire to the participant, asking about the user s overall experience and ease or difficulty experienced during use. (See Appendix C). SCENARIO SCRIPT AND TASK LIST Users were asked to complete tasks as they would normally in their natural environment and utilize think-aloud protocol. We used the following script to communicate with participants during the testing: (See figure 1). 8

9 GENERAL OBSERVATIONS USABILITY TESTING FINDINGS Overall, the test participants uncovered several major usability issues: Figure 1. Read aloud scenario: 1. You want to begin researching the shop and its wares. a. Open a browser and search to find Off the Beaten Path in Cloudcroft, New Mexico. b. If found, go ahead and click on the website. 2. You re interested in what the shop offers its customers. Your friend claims Off the Beaten Path sells calligraphy, or decorative handwriting. a. Find out if Off the Beaten path sells calligraphy. b. Question: If you found calligraphy, how did you find it and how long do you feel it took? 3. You think that Off the Beaten Path may have something to give your friend for her birthday, so you want to find affordable earrings. a. Browse and find a jewelry set for your friend. 4. Intrigued by what you find, you decide that you do want to visit the store while on your trip. a. Find the store location and any other relevant information you will need to visit the business. Terminology- Users were confused by some of the labels on the navigation tabs. Locating information- Users found it difficult to search for specific products and information about wares. Lack of information- Users found some areas of the website that were vague. They also found several instances in which they wanted to find out more information on an item for sale when none was given. They wanted to click pictures of wares and be directed to the prices of works, materials used in making the product, and other relevant information. Design- Some users found the background of the site distracting, and several users also found the font difficult to read. NOTE: The following graphs below display the time (in seconds) that users required to complete each task; the accompanying descriptions explain each test and provide recommendations for fixing the issues uncovered. 9

10 Task 1: Finding Website locate the site. Overall, users did not have trouble finding the site when completing the search as asked. Some became confused when reaching the splash page, and didn t know how to proceed to the homepage. They also acknowledged that the page did not tell them enough about the site or what it offers users. Five of the six participants took under 35 seconds to Recommendation: To expedite the process of users accessing search information, we recommend that the splash page be removed from the site. This will ensure that users are able to enter the site easily without confusion. Task 2: Finding Calligraphy Overall, when searching for the more unusual item, calligraphy, users found the product difficult to find. Not able to search for the item, as a search feature was not included on every page and was difficult to locate, they struggled to find the ware on the long list of products sold by Off the Beaten Path on the other cool stuff page. 10

11 Many became frustrated scrolling through all the items sold, and said they would have discontinued their search before completing the task. Half of the participants tested took over a minute and 20 seconds to complete the task. Recommendation: To remedy the difficult searchability of unusual products on the site, we recommend that a search bar is added and made accessible to the user on every page. We also recommend that the location of the search feature be located above the navigation tabs on the right side of each page. Task 3: Finding Earrings All five users agreed that the displayed result was not what they expected to find. Each user was expressed frustration that clicking on the earrings did not display relevant prices or bigger pictures. Users also wanted to see more variety and different types of earrings than were available on the website. On average, completion time was 51 seconds for this task; participant C completed it substantially faster because he started the task from the earring webpage, by coincidence. Recommendation: We recommend you make the following changes to improve the user browsing experience: 1) Ensure that pictures are available live links. 2) Set displays prices and larger picture. 3) Group earrings and add more available jewelry currently for sale. 11

12 Task 4: Contact Information While most users did not struggle to find the contact information and address of the shop, none of the participants noticed the contact information located at the bottom of each page, opting instead to click the where we are navigation tab to complete the task. Overall, four out of six users completed the task in under 40 seconds. Recommendation: Though every participant was able to complete the task successfully, time to perform the task could be shortened if the contact information currently located at the bottom of each page was moved to the top of every page in a universal location. This would eliminate the need for users to use the where we are page to find this information. OTHER ADDITIONAL RECCOMENDATIONS: In addition to the aforementioned recommendations, we have compiled the following list of other improvements that could be made to the site. These recommendations are based on other concerns and comments made by participants throughout testing. Some users found the background and font used on the site to be distracting. To ease the readability of the site, the font should be altered to sans-serif and the background should be made simpler. This will help incorporate minimalist design techniques making searchability and skimming information easier for the user. Every participant noted that the pictures of cats used on the about otbp page served more to confuse the user than to aid them with their searches. It is therefore recommended that these pictures be removed from the site. Two of the six users said they would have prefered the where are we page to include a map. We recommend that an interactive map be included on this page to aid users in locating the shop. 12

13 CONCLUSION From our tests, we confirmed that typical users struggle with site navigation and are frustrated by a lack of comprehensive content on the website. After conducting our five tests and analyzing the results, our team recommends the following changes to improve site effectiveness and users browsing experience: 1. Enhance Searchability Relocate search bar Categorize items being sold to limit excessive scrolling. 2. Improve Site Interaction Include hyperlinks to simplify navigation Group items by prices, materials used, and size. 3. Strategically Name Navigation Tabs Clarify the purpose of navigation tabs by giving them more specific titles. Ensure new tab names are relevant to items contained in that section o For Example, users are often confused by which items might be contained in the stuff and our stuff categories 4. Eliminate Unnecessary Information Remove pages and information that are not conducive to a positive browsing experience o Areas that could be deleted include the splash page before a user can land on the website and the cat pictures throughout the site. 5. Increase Readability Incorporate minimalist design techniques. o For example, change website background to a more neutral design Change the font to improve readability. 13

14 APPENDIX A SCREENER Name: Recruited By: All respondents must be able to communicate clearly in English. If you have doubts, terminate.) Candidate speaks in clear, understandable voice? o Yes (continue) o No (terminate) If selected, will you allow us to videotape you? o Yes (continue) o No (terminate) Would you be willing to sign a consent form? o Yes (continue) o No (terminate) Because this study involves internet usage, we re looking for someone who is familiar with computers and uses the internet regularly. Does this sound like you? o Yes (continue) o No (terminate) How long have you lived in South/Southwest America, including Texas, Oklahoma, Colorado, New Mexico, and Arizona? 14

15 APPENDIX B ORIENTATION SCRIPT We have asked you to come in today to help us evaluate a website. Throughout the process we will be asking you to perform a series of tasks. We will be using a think out loud procedure to help us understand what you are thinking about as you perform tasks. Therefore, please talk aloud as you perform the tasks to let us know what you expect to happen when you interact with the website or whether or not it meets your expectations. We want to know what is surprising, confusing, or frustrating and why. When you share with us what you re thinking as you go along, we get a better understanding of how the process works for you. We would like to emphasize that this is not a test of your ability to use the site but rather to test the effectiveness of this website. Please note that I will be referring to my test script often throughout the test. Do you have any questions so far? Also, in order to prevent our data from becoming distorted, we are not allowed to answer questions directly. Please do not be alarmed if we do not answer your questions. At the end of the test we will ask you to fill out a short questionnaire about your experience with the website. We will be recording you both digitally and audibly. Consent Form: I d like to give you a consent form. We use this to comply with Texas Tech s Ethics Review Board. Any other questions? 15

16 APPENDIX C POST-TEST QUESTIONARE 1. Overall, please rate how easy or difficult it was to use this website. 1. very difficult 2. somewhat difficult 3. neither difficult nor easy 4. somewhat easy 5. very easy 2. How easy or difficult was it to find or navigate where you needed to go in the website? 1. very difficult 2. somewhat difficult 3. neither difficult nor easy 4. somewhat easy 5. very easy 3. Please rate your overall satisfaction with this website. 1. very dissatisfied 2. somewhat dissatisfied 3. neither dissatisfied nor satisfied 4. somewhat satisfied 5. very satisfied 4. Were there any parts of the website that you had trouble with or found confusing? Please explain. 16

Stream Features Application Usability Test Report

Stream Features Application Usability Test Report Stream Features Application Usability Test Report Erin Norton and Katelyn Waara HU 4628: Usability and Instruction Writing Michigan Technological University April 24, 2013 Table of Contents Executive Summary

More information

National Weather Service Weather Forecast Office Norman, OK Website Redesign Proposal Report 12/14/2015

National Weather Service Weather Forecast Office Norman, OK Website Redesign Proposal Report 12/14/2015 National Weather Service Weather Forecast Office Norman, OK Website Redesign Proposal Report 12/14/2015 Lindsay Boerman, Brian Creekmore, Myleigh Neill TABLE OF CONTENTS Parts PAGE Abstract... 3 Introduction...

More information

VIDEO 1: WHY IS THE USER EXPERIENCE CRITICAL TO CONTEXTUAL MARKETING?

VIDEO 1: WHY IS THE USER EXPERIENCE CRITICAL TO CONTEXTUAL MARKETING? VIDEO 1: WHY IS THE USER EXPERIENCE CRITICAL TO CONTEXTUAL MARKETING? Hello again! I m Angela with HubSpot Academy. In this class, you re going to learn about the user experience. Why is the user experience

More information

Usability Report for Online Writing Portfolio

Usability Report for Online Writing Portfolio Usability Report for Online Writing Portfolio October 30, 2012 WR 305.01 Written By: Kelsey Carper I pledge on my honor that I have not given or received any unauthorized assistance in the completion of

More information

Usability Report. Author: Stephen Varnado Version: 1.0 Date: November 24, 2014

Usability Report. Author: Stephen Varnado Version: 1.0 Date: November 24, 2014 Usability Report Author: Stephen Varnado Version: 1.0 Date: November 24, 2014 2 Table of Contents Executive summary... 3 Introduction... 3 Methodology... 3 Usability test results... 4 Effectiveness ratings

More information

assignment #9: usability study and website design

assignment #9: usability study and website design assignment #9: usability study and website design group #3 christina carrasquilla sarah hough stacy rempel executive summary This report will examine the usability of the website http://iwantsandy.com

More information

Usability Testing Report of College of Liberal Arts & Sciences (CLAS) Website

Usability Testing Report of College of Liberal Arts & Sciences (CLAS) Website Usability Testing Report of College of Liberal Arts & Sciences (CLAS) Website Submitted to: Ceily Hamilton, Director of Information Technology Alex Chapin, Executive Director of Academic Technology Compiled

More information

Usability Test Plan for Blogger Mobile Application

Usability Test Plan for Blogger Mobile Application Usability Test Plan for Blogger Mobile Application Prepared For: Kevin McGowan, Project Sponsor Luke Bjerring, Software Engineer Completed By: Alanna Lewis B l o g g e r. c o m 7 / 2 0 / 2 0 1 5 Table

More information

User Testing Study: Collaborizm.com. Jessica Espejel, Megan Koontz, Lauren Restivo. LIS 644: Usability Theory and Practice

User Testing Study: Collaborizm.com. Jessica Espejel, Megan Koontz, Lauren Restivo. LIS 644: Usability Theory and Practice User Testing Study: Collaborizm.com Jessica Espejel, Megan Koontz, Lauren Restivo LIS 644: Usability Theory and Practice TABLE OF CONTENTS EXECUTIVE SUMMARY... 3 INTRODUCTION... 4 METHODOLOGY... 5 FINDINGS

More information

Physical Plant Usability Report. Appalachian State University s physical plant website usability report

Physical Plant Usability Report. Appalachian State University s physical plant website usability report Physical Plant Usability Report Appalachian State University s physical plant website usability report Physical Plant Usability Report Appalachian State University s physical plant website usability report

More information

IBM MANY EYES USABILITY STUDY

IBM MANY EYES USABILITY STUDY IBM MANY EYES USABILITY STUDY Team Six: Rod Myers Dane Petersen Jay Steele Joe Wilkerson December 2, 2008 I543 Interaction Design Methods Fall 2008 Dr. Shaowen Bardzell EXECUTIVE SUMMARY We asked three

More information

Usability Report for Love and Robots.com

Usability Report for Love and Robots.com Usability Report for Love and Robots.com Fiona Brady, Aoibhίn Hassett, Louise Grant & Hannah O Sheehan N00147351, N00144119, N00144786 & N00147667 Usability C.A. Applied Psychology Table of Contents Introduction...1

More information

Eyetracking Study: Kent State University Library. Janie Ralston

Eyetracking Study: Kent State University Library. Janie Ralston Eyetracking Study: Kent State University Library Janie Ralston Ralston 2 Executive Summary Eyetracking web usability studies allow designers to see where the hot spots are and what information or graphics

More information

Who we tested [Eight] participants, having the following profile characteristics, evaluated [product name].

Who we tested [Eight] participants, having the following profile characteristics, evaluated [product name]. Executive Summary NOTE: Include high-level summary of findings here, including: Overall task performance User difficulties and frustrations with the site Significant usability findings (may include positive

More information

Degree Works redesign Research Report

Degree Works redesign Research Report Degree Works redesign Research Report Lauren Wisnewski January 25th, 2018 Montclair State University User Interface Design INtroduction and summary Introduction Montclair State University students and

More information

A Comparative Usability Test. Orbitz.com vs. Hipmunk.com

A Comparative Usability Test. Orbitz.com vs. Hipmunk.com A Comparative Usability Test Orbitz.com vs. Hipmunk.com 1 Table of Contents Introduction... 3 Participants... 5 Procedure... 6 Results... 8 Implications... 12 Nuisance variables... 14 Future studies...

More information

Problem and Solution Overview: An elegant task management solution, that saves busy people time.

Problem and Solution Overview: An elegant task management solution, that saves busy people time. An elegant task management solution, that saves busy people time. Team: Anne Aoki: Storyboarding, design, user studies, writing Alex Anderson: User studies, design Matt Willden: Ideation, writing, user

More information

Usability Services at the University of Maryland: Who, What and How

Usability Services at the University of Maryland: Who, What and How Usability Services at the University of Maryland: Who, What and How Gina M. Jones University of Maryland Coordinator, Web Services Office of Information Technology gj35@umail.umd.edu ABSTRACT Web Services,

More information

COGNITIVE WALKTHROUGH REPORT. The International Children s Digital Library

COGNITIVE WALKTHROUGH REPORT. The International Children s Digital Library COGNITIVE WALKTHROUGH REPORT The International Children s Digital Library Jessica Espejel 2/27/2014 P a g e 1 Table of Contents Table of Contents... 1 Executive Summary... 2 Introduction... 3 Methodology...

More information

PNC.com, Weather.com & SouthWest.com. Usability Analysis. Tyler A. Steinke May 8, 2014 IMS 413

PNC.com, Weather.com & SouthWest.com. Usability Analysis. Tyler A. Steinke May 8, 2014 IMS 413 PNC.com, Weather.com & SouthWest.com Usability Analysis Tyler A. Steinke May 8, 2014 IMS 413 2 P a g e S t e i n k e Table of Contents Introduction 3 Executive Summary 3 Methodology 4 Results 4 Recommendations

More information

Consumers Energy Usability Testing Report

Consumers Energy Usability Testing Report Consumers Energy Usability Testing Report SI 622 Section 2 Group 2: Katrina Lanahan, Michael Grisafe, Robert Wang, Wei Wang, Yu-Ting Lu April 18th, 2014 1 Executive Summary This report addresses a usability

More information

meet chew there Low-Fi Prototyping and Pilot Usability Testing

meet chew there Low-Fi Prototyping and Pilot Usability Testing meet chew there Low-Fi Prototyping and Pilot Usability Testing Lindsey K. Team Manager Senthil V. Designer Clay J. Software Engineer Jesse C. Usability Testing I. INTRODUCTION We want to meet chewthere

More information

CUE-10: Moderation Page 1. Comparative Usability Evaluation 10. Moderation. Observing usability test moderators

CUE-10: Moderation Page 1. Comparative Usability Evaluation 10. Moderation. Observing usability test moderators CUE-10: Moderation Page 1 Comparative Usability Evaluation 10 Moderation Observing usability test moderators Workshop: Boston, MA, USA, Wednesday 9 May 2018 CUE-10: Moderation Page 2 Call For Participation

More information

The Website. Teaching Thoughts. Usability Report. By Jon Morris

The Website. Teaching Thoughts. Usability Report. By Jon Morris The Website Teaching Thoughts Usability Report By Jon Morris Original November 13 th, 2009 Modified on November 21 st 2009 Table of Contents 1. Introduction... 3 2. Executive Summary...3-4 3. Methodology...5-6

More information

Usability Test Report: Requesting Library Material 1

Usability Test Report: Requesting Library Material 1 Usability Test Report: Requesting Library Material 1 Summary Emily Daly and Kate Collins conducted usability testing on the processes of requesting library material. The test was conducted at the temporary

More information

FOREVER 21. Usability Evaluation Report. HCI 460 July 27, Group 6 Gelayol Moradzadeh Vicky Moreira Mauli Shukla Frank Sweis

FOREVER 21. Usability Evaluation Report. HCI 460 July 27, Group 6 Gelayol Moradzadeh Vicky Moreira Mauli Shukla Frank Sweis FOREVER 21 Usability Evaluation Report HCI 460 July 27, 2015 Group 6 Gelayol Moradzadeh Vicky Moreira Mauli Shukla Frank Sweis Table of Contents I. Executive Summary 2-3 II. Introduction 3 III. Methodology

More information

Our Three Usability Tests

Our Three Usability Tests Alison Wong, Brandyn Bayes, Christopher Chen, Danial Chowdhry BookWurm CSE 440 Section C February 24th, 2017 Assignment 3d: Usability Testing Review Our Three Usability Tests Usability test 1: Our first

More information

Folsom Library & RensSearch Usability Test Plan

Folsom Library & RensSearch Usability Test Plan Folsom Library & RensSearch Usability Test Plan Eric Hansen & Billy Halibut 1 Table of Contents Document Overview!... 3 Methodology!... 3 Participants!... 3 Training!... 4 Procedure!... 4 Roles!... 4 Ethics!5

More information

Presenting Online in Elluminate Live!

Presenting Online in Elluminate Live! Presenting Online in Elluminate Live! There are many things you can do to deliver high-quality, highly-effective Elluminate Live! sessions. The following pages provide suggestions that you can use as you

More information

Table of Contents. I) Project Planning. User Analysis. III) Tasks Analysis. IV) Storyboard. V) Function Design. VI) Scenario Design.

Table of Contents. I) Project Planning. User Analysis. III) Tasks Analysis. IV) Storyboard. V) Function Design. VI) Scenario Design. FINAL REPORT Table of Contents I) Project Planning II) User Analysis III) Tasks Analysis IV) Storyboard V) Function Design VI) Scenario Design VII) Database VIII) Usability Questionnaire IX) System Version

More information

Concepts of Usability. Usability Testing. Usability concept ISO/IS What is context? What is context? What is usability? How to measure it?

Concepts of Usability. Usability Testing. Usability concept ISO/IS What is context? What is context? What is usability? How to measure it? Concepts of Usability Usability Testing What is usability? How to measure it? Fang Chen ISO/IS 9241 Usability concept The extent to which a product can be used by specified users to achieve specified goals

More information

Hershey Park. By: Alicia Danenhower. English 3880 Section 10. Deborah Welsh.

Hershey Park. By: Alicia Danenhower. English 3880 Section 10. Deborah Welsh. Hershey Park http://www.themeparkpage.com/images/hershey-web/dsc00263000.jpg By: Alicia Danenhower English 3880 Section 10 Deborah Welsh 11/8/2011 Hershey Park 1 Introduction This report analyzes the ways

More information

Julie Rand LIS Fall Usability Study

Julie Rand LIS Fall Usability Study Usability Study Plan I chose to examine the Lincolnwood Public Library (LPL) website. I selected this site because I recently applied for a part time job there and in the course of preparing my application

More information

Destination Marketing Organization Websites (DMOs) Evaluation and Design What you need to know

Destination Marketing Organization Websites (DMOs) Evaluation and Design What you need to know Destination Marketing Organization Websites (DMOs) Evaluation and Design What you need to know In Summary: INSIDE Increasing use of Internet by travelers Basic elements of website quality - Navigation

More information

Memorandum Participants Method

Memorandum Participants Method Memorandum To: Elizabeth Pass, Associate Professor, School of Writing, Rhetoric and Technical Communication From: Andrew Carnes, WRTC 456 Section 1[ADC] Date: February 2, 2016 Re: Project 1 Competitor

More information

Rachel Merriman Anna Whitney

Rachel Merriman Anna Whitney Rachel Merriman Anna Whitney rmerrim@stedwards.edu awhitne@stedwards.edu Kevin Farr Director of Communications Animal Trustees of Austin P.O Box 14542 Austin, TX 78761 Dear Mr. Farr: Enclosed is our final

More information

Lo-Fidelity Prototype Report

Lo-Fidelity Prototype Report Lo-Fidelity Prototype Report Introduction A room scheduling system, at the core, is very simple. However, features and expansions that make it more appealing to users greatly increase the possibility for

More information

Hyacinth Macaws for Seniors Survey Report

Hyacinth Macaws for Seniors Survey Report Hyacinth Macaws for Seniors Survey Report http://stevenmoskowitz24.com/hyacinth_macaw/ Steven Moskowitz IM30930 Usability Testing Spring, 2015 March 24, 2015 TABLE OF CONTENTS Introduction...1 Executive

More information

Instructional Design: ADDIE Model

Instructional Design: ADDIE Model Instructional Design: ADDIE Model RenWeb Training for Teachers at Trinity Lutheran School EDT 892 Instructional Design Tiffany Gurgel October 2013 EDT 892 Instructional Design - RenWeb Training by Tiffany

More information

PROJECT SUMMARY Our group has chosen to conduct a usability study over

PROJECT SUMMARY Our group has chosen to conduct a usability study over LS 560 GROUP 2 Edmund Balzer Michelle Eisele Beth Keene Christine Remenih Usability Study PAGE 4 - CONSENT FORM: REMOTE USABILITY TEST PAGE 5 - SURVEY: QUESTIONS AND GRAPHED RESULTS PAGE 10 - REPORT: OBSERVATIONS,

More information

Virtual Platform Checklist for WebEx Training Center

Virtual Platform Checklist for WebEx Training Center Virtual Platform Checklist for WebEx Training Center WebEx Training Center is a powerful online meeting tool used to create engaging virtual training. To create an effective learning experience, become

More information

MiPhone Phone Usage Tracking

MiPhone Phone Usage Tracking MiPhone Phone Usage Tracking Team Scott Strong Designer Shane Miller Designer Sierra Anderson Designer Problem & Solution This project began as an effort to deter people from using their phones in class.

More information

During usability tests with our paper prototype, we had our participant complete the following actions:

During usability tests with our paper prototype, we had our participant complete the following actions: Assignment 3d: Usability Testing Review CSE 440 Section AB DASH Overview During usability tests with our paper prototype, we had our participant complete the following actions: Set up hardware and mobile

More information

Web Evaluation Report Guidelines

Web Evaluation Report Guidelines Web Evaluation Report Guidelines Graduate Students: You are required to conduct a usability test for your final project in this course. Please review the project description and the evaluation rubric on

More information

Heuristic Evaluation. An Analysis of The Toronto Public Library Website. By: Chris Dacol

Heuristic Evaluation. An Analysis of The Toronto Public Library Website. By: Chris Dacol Heuristic Evaluation An Analysis of The Toronto Public Library Website By: Chris Dacol Global High-level Evaluation After evaluating the Toronto Public Library desktop website I have identified several

More information

Usability Testing Review

Usability Testing Review Usability Testing Summary Usability Testing Review Alexis Anand, Katrina Ezis, Ma Shixuan, Cynthia Zhang CSE 440 Section AD All of our usability tests were conducted with students from Computer Science

More information

Amazon Webstore Usability Test

Amazon Webstore Usability Test Amazon Webstore Usability Test WR 510: Usability/Metrics Instructor: Toni Mantych Spring 11 Alex Truong June 6, 2011 Table of Contents 1. Introduction 3 2. Executive Summary 3 3. Methodology 4 3.1. Test

More information

GRADY NEWSOURCE KATE DEVLIN, LEAH MOSS, ANDREA SKELLIE & ASHLEY PANTER

GRADY NEWSOURCE KATE DEVLIN, LEAH MOSS, ANDREA SKELLIE & ASHLEY PANTER GRADY NEWSOURCE KATE DEVLIN, LEAH MOSS, ANDREA SKELLIE & ASHLEY PANTER INTRODUCTION TO THE STUDY THE CLIENT GRADY NEWSOURCE Grady Newsource is a student production of the Grady College of Journalism &

More information

Strong signs your website needs a professional redesign

Strong signs your website needs a professional redesign Strong signs your website needs a professional redesign Think - when was the last time that your business website was updated? Better yet, when was the last time you looked at your website? When the Internet

More information

It is written in plain language: no jargon, nor formality. Information gets across faster when it s written in words that our users actually use.

It is written in plain language: no jargon, nor formality. Information gets across faster when it s written in words that our users actually use. Web Style Guide A style guide for use for writing on Tufts Library Websites and LibGuides. Contents: 1. Web style guides for online content 2. LibGuides 2-specific style guide 3. Tisch s website-specific

More information

Network Concepts Web Marketing Basics NCI Web Development

Network Concepts Web Marketing Basics NCI Web Development Web Marketing Basics NCI Web Development www.nciwd.com www.ncihosting.com Corporate Office 326 N. Main Street Souderton, PA 18964 Phone 215-723-3495 Service & Training Center 1250 Bethlehem Pike Ste E

More information

The Complete Nonprofit Website Toolkit Fleshing Out an Accessible, Usable, Polished Website July 2013

The Complete Nonprofit Website Toolkit Fleshing Out an Accessible, Usable, Polished Website July 2013 The Complete Nonprofit Website Toolkit Fleshing Out an Accessible, Usable, Polished Website July 2013 1 Your Course Page Designated Office Hours: Fridays 1-2 Eastern Join us to ask us questions about your

More information

Font size. Tabl:e 2-4 Font Size Examples. Chapter 2.. Page Layout and Design 47. (font si ze="3"> (fo nt s ize="+l"> (font size="-l">

Font size. Tabl:e 2-4 Font Size Examples. Chapter 2.. Page Layout and Design 47. (font si ze=3> (fo nt s ize=+l> (font size=-l> Chapter 2.. Page Layout and Design 47 There are some limitations to using fonts. Although there are many fonts to choose from, for users to view those fonts, they have to be registered on the user's system.

More information

FOREVER 21. Usability Evaluation Report. HCI 460 July 27, Group 6 Gelayol Moradzadeh Vicky Moreira Mauli Shukla Frank Sweis

FOREVER 21. Usability Evaluation Report. HCI 460 July 27, Group 6 Gelayol Moradzadeh Vicky Moreira Mauli Shukla Frank Sweis FOREVER 21 Usability Evaluation Report HCI 460 July 27, 2015 Group 6 Gelayol Moradzadeh Vicky Moreira Mauli Shukla Frank Sweis Table of Contents I. Executive Summary 2-3 II. Introduction 3 III. Methodology

More information

Usability Testing. November 9, 2016

Usability Testing. November 9, 2016 Usability Testing November 9, 2016 Announcements Milestone III Average: 77/90 (86%) Most marks lost for not following instructions (e.g. missing sections) 2 Questions? 3 Today More analytical evaluation

More information

Mn/DOT Market Research Reporting General Guidelines for Qualitative and Quantitative Market Research Reports Revised: August 2, 2011

Mn/DOT Market Research Reporting General Guidelines for Qualitative and Quantitative Market Research Reports Revised: August 2, 2011 Mn/DOT Market Research Reporting General Guidelines for Qualitative and Quantitative Market Research Reports Revised: August 2, 2011 The following guidelines have been developed to help our vendors understand

More information

Labels: On the original site, none of the menu labels are awful, but some could be more descriptive. I had to work out the answers to the following:

Labels: On the original site, none of the menu labels are awful, but some could be more descriptive. I had to work out the answers to the following: Jade Anderson jade@ischool.utexas.edu Special Problems in Information Architecture Design Critique: http://www.stitchaustin.com 20 February 2007 Introduction: I viewed the critique and redesign of Stitch

More information

Professor: Angela Hicks

Professor: Angela Hicks CLASS 02 Designing the User Experience Professor: Angela Hicks Contextual Marketing Certification Brought to you by HubSpot Academy 1 WHY IS THE USER EXPERIENCE CRITICAL TO CONTEXTUAL MARKETING? 86.6%

More information

Due on: May 12, Team Members: Arpan Bhattacharya. Collin Breslin. Thkeya Smith. INFO (Spring 2013): Human-Computer Interaction

Due on: May 12, Team Members: Arpan Bhattacharya. Collin Breslin. Thkeya Smith. INFO (Spring 2013): Human-Computer Interaction Week 6 Assignment: Heuristic Evaluation of Due on: May 12 2013 Team Members: Arpan Bhattacharya Collin Breslin Thkeya Smith INFO 608-902 (Spring 2013): Human-Computer Interaction Group 1 HE Process Overview

More information

Chapter 4. Evaluating Interface Designs

Chapter 4. Evaluating Interface Designs Chapter 4 Evaluating Interface Designs 1 Introduction Designers may fail to evaluate their designs adequately. Experienced designers know that extensive testing is a necessity. Few years ago, evaluation

More information

Website Usability Study: The American Red Cross. Sarah Barth, Veronica McCoo, Katelyn McLimans, Alyssa Williams. University of Alabama

Website Usability Study: The American Red Cross. Sarah Barth, Veronica McCoo, Katelyn McLimans, Alyssa Williams. University of Alabama Website Usability Study: The American Red Cross Sarah Barth, Veronica McCoo, Katelyn McLimans, Alyssa Williams University of Alabama 1. The American Red Cross is part of the world's largest volunteer network

More information

User Interfaces Assignment 3: Heuristic Re-Design of Craigslist (English) Completed by Group 5 November 10, 2015 Phase 1: Analysis of Usability Issues Homepage Error 1: Overall the page is overwhelming

More information

Usability Test Report: Bento results interface 1

Usability Test Report: Bento results interface 1 Usability Test Report: Bento results interface 1 Summary Emily Daly and Ian Sloat conducted usability testing on the functionality of the Bento results interface. The test was conducted at the temporary

More information

THE OASIS LUBBOCK: USABILITY TEST REPORT

THE OASIS LUBBOCK: USABILITY TEST REPORT THE OASIS LUBBOCK: USABILITY TEST REPORT John Moore, Emma Seidensticker, and Kristen West December 10, 2016 English 3367 Table of Contents Summary... 1 Procedure... 1 Recruitment... 1 Pre-Test... 1 Tasks...

More information

5 KEYS TO: TRA ENTURES. web seo video print social SUBSCRIBERS TO SALES. How to Start Thinking About Building a Website

5 KEYS TO: TRA ENTURES. web seo video print social  SUBSCRIBERS TO SALES. How to Start Thinking About Building a Website TRA ENTURES Media Group 5 KEYS TO: How to Start Thinking About Building a Website Above-the-Fold Design page 2 Landing Pages page 3 Readability page 4 Content page 5 SUBSCRIBERS TO SALES Keyword Focus

More information

Scientist: Andrew Storer

Scientist: Andrew Storer Evaluation Assignment 6 Usability Test Report for http://cshci-dev.mtu.edu:8085/observant/ Author: Mohammad Beheshti (mbehesht@mtu.edu) Development team: Stomp http://www.csl.mtu.edu/classes/cs4760/www/projects/s16/group5/www/

More information

Usability Audit: Findings + Recommendations: Introduction:

Usability Audit: Findings + Recommendations: Introduction: Usability Audit: Findings + Recommendations: Introduction: This report contains observations and recommendations on the site of X: www.x.com. NOTE: This analysis is based on Usability guidelines that come

More information

Foundation Level Syllabus Usability Tester Sample Exam

Foundation Level Syllabus Usability Tester Sample Exam Foundation Level Syllabus Usability Tester Sample Exam Version 2017 Provided by German Testing Board Copyright Notice This document may be copied in its entirety, or extracts made, if the source is acknowledged.

More information

Usability Test Report: Homepage / Search Interface 1

Usability Test Report: Homepage / Search Interface 1 Usability Test Report: Homepage / Search Interface 1 Summary Emily Daly, Bendte Fagge, and Steph Matthiesen conducted usability testing of the homepage and search interface in the newly redesigned Duke

More information

Team : Let s Do This CS147 Assignment 7 (Low-fi Prototype) Report

Team : Let s Do This CS147 Assignment 7 (Low-fi Prototype) Report Team : Let s Do This CS147 Assignment 7 (Low-fi Prototype) Report 1. Title, each team member s name & role Title: Let s Do This Roles: Divya - Developer. Eric - Developer, manager. Sami - User testing,

More information

Kathy Thaxter Spark #3 Collection of Katherine Thaxter: MEMORIX

Kathy Thaxter Spark #3 Collection of Katherine Thaxter: MEMORIX Kathy Thaxter Spark #3 Collection of Katherine Thaxter: MEMORIX INTRODUCTION The Ix Art Park is Charlottesville, Virginia s first major artistic commons originally conceived by Briam Wimer, a local filmmaker

More information

3 Week UX Research Projects

3 Week UX Research Projects 3 Week UX Research Projects How do we feed our CRO efforts? We run a UX research project from start to finish to identify potential problems to be fixed. Watch Explainer video here (16:57) Focus 1: Research

More information

Device and Internet Use among Spanish-dominant Hispanics: Implications for Web Survey Design and Testing

Device and Internet Use among Spanish-dominant Hispanics: Implications for Web Survey Design and Testing Vol. 10, Issue 3, 2017 Device and Internet Use among Spanish-dominant Hispanics: Implications for Web Survey Design and Testing Yazmín A. G. Trejo 1, Alisú Schoua-Glusberg 2 Survey Practice Jun 01, 2017

More information

Issues identified from heuristic evaluations:

Issues identified from heuristic evaluations: Alison Wong, Brandyn Bayes, Christopher Chen, Danial Chowdhry BookWurm CSE 440 Section C February 16, 2017 Assignment 3c: Heuristic Evaluations Issues identified from heuristic evaluations: Before After

More information

Special Report. What to test (and how) to increase your ROI today

Special Report. What to test (and how) to increase your ROI today Special Report What to test (and how) to A well-designed test can produce an impressive return on investment. Of course, you may face several obstacles to producing that well-designed test to begin with.

More information

Usability test report: Digital Collections 1

Usability test report: Digital Collections 1 Usability test report: Digital Collections 1 Recommendations to consider 1. Put button to request item for on-site use in the Item Info section or the right sidebar. 2. Reword Start Over to clarify that

More information

Usability evaluation in practice: the OHIM Case Study

Usability evaluation in practice: the OHIM Case Study Usability evaluation in practice: the OHIM Case David García Dorvau, Nikos Sourmelakis coppersony@hotmail.com, nikos.sourmelakis@gmail.com External consultants at the Office for Harmonization in the Internal

More information

Applying Usability to elearning

Applying Usability to elearning Applying Usability to elearning 6 December 08 John Wooden, PhD Director of Usability Services Fredrickson Communications jwooden@fredcomm.com We make information useful! About Fredrickson Communications

More information

ways to present and organize the content to provide your students with an intuitive and easy-to-navigate experience.

ways to present and organize the content to provide your students with an intuitive and easy-to-navigate experience. In Blackboard Learn, as you create your course, you can add a variety of content types, including text, file attachments, and tools. You can experiment with ways to present and organize the content to

More information

Amsterdam Medical Center Department of Medical Informatics. Improve. Usability evaluation of the sign up process of the Improve app

Amsterdam Medical Center Department of Medical Informatics. Improve. Usability evaluation of the sign up process of the Improve app Amsterdam Medical Center Department of Medical Informatics Improve Usability evaluation of the sign up process of the Improve app Author L.J.M. Heerink Principal investigator Prof. Dr. M.W.M Jaspers Supervised

More information

MIT GSL week 4 Wednesday. User Interfaces II

MIT GSL week 4 Wednesday. User Interfaces II MIT GSL 2018 week 4 Wednesday User Interfaces II User Centered Design Prototyping! Producing cheaper, less accurate renditions of your target interface! Essential in spiral design process, useful in later

More information

Web-Accessibility Tutorials 1 Development and Evaluation of Web-Accessibility Tutorials

Web-Accessibility Tutorials 1 Development and Evaluation of Web-Accessibility Tutorials 1 Development and Evaluation of Web-Accessibility Tutorials Abstract The goals of this project were to, 1) Create prototype tutorials to help developers create accessible pages, and 2) carry out usability

More information

Collaborate Ultra in D2L Brightspace Guide for Moderating and Presenting

Collaborate Ultra in D2L Brightspace Guide for Moderating and Presenting Collaborate Ultra in D2L Brightspace Guide for Collaborate is a web-based video conferencing system allowing participants to engage in twoway audio, multi-point video, interactive whiteboard, application

More information

Killing Them Softly: Writing Copy That Works. Crestwood Associates LLC

Killing Them Softly: Writing  Copy That Works. Crestwood Associates LLC Killing Them Softly: Writing Email Copy That Works Donna Krizik Director, Client Communications Crestwood Associates LLC Justin Bridegan Senior Marketing Manager MECLABS Session Speakers Donna Krizik Director,

More information

First-Time Usability Testing for Bluetooth-Enabled Devices

First-Time Usability Testing for Bluetooth-Enabled Devices The University of Kansas Technical Report First-Time Usability Testing for Bluetooth-Enabled Devices Jim Juola and Drew Voegele ITTC-FY2005-TR-35580-02 July 2004 Project Sponsor: Bluetooth Special Interest

More information

Ryan Parsons Chad Price Jia Reese Alex Vassallo

Ryan Parsons Chad Price Jia Reese Alex Vassallo Ryan Parsons - Paper Prototype, Writing Chad Price - Paper Prototype, Digital Mockup Jia Reese - Paper Prototype, Usability Testing Alex Vassallo - Usability Testing, Writing All we have to decide is what

More information

Usability Testing. November 14, 2016

Usability Testing. November 14, 2016 Usability Testing November 14, 2016 Announcements Wednesday: HCI in industry VW: December 1 (no matter what) 2 Questions? 3 Today Usability testing Data collection and analysis 4 Usability test A usability

More information

CS 160: Evaluation. Outline. Outline. Iterative Design. Preparing for a User Test. User Test

CS 160: Evaluation. Outline. Outline. Iterative Design. Preparing for a User Test. User Test CS 160: Evaluation Professor John Canny Spring 2006 2/15/2006 1 2/15/2006 2 Iterative Design Prototype low-fi paper, DENIM Design task analysis contextual inquiry scenarios sketching 2/15/2006 3 Evaluate

More information

CS 160: Evaluation. Professor John Canny Spring /15/2006 1

CS 160: Evaluation. Professor John Canny Spring /15/2006 1 CS 160: Evaluation Professor John Canny Spring 2006 2/15/2006 1 Outline User testing process Severity and Cost ratings Discount usability methods Heuristic evaluation HE vs. user testing 2/15/2006 2 Outline

More information

MARKETING STRATEGIES

MARKETING STRATEGIES MARKETING STRATEGIES DISCOVER OUR FORMULA MARKETING STRATEGIES Designing a website is never that easy, it take a lot of patience and hard work. From appearance to functionality Leap has a few techniques

More information

Core Collection Search Portal Usability Report

Core Collection Search Portal Usability Report Core Collection Search Portal Usability Report Metasearch Infrastructure Project California Digital Library Jane Lee November 2004 CONTENTS I. Methodology...3 II. Findings...6 III. Specific User Interface

More information

Using Mobile Devices for Campus Orientation with QR-Codes. Group 11 Jake, Jarrod, Aaron, Tevita

Using Mobile Devices for Campus Orientation with QR-Codes. Group 11 Jake, Jarrod, Aaron, Tevita Using Mobile Devices for Campus Orientation with QR-Codes Group 11 Jake, Jarrod, Aaron, Tevita Motivation Thousands of new students every year Unfamiliar locations and campus layout Current Orientation

More information

Usability and User Experience of Case Study Prof. Dr. Wiebke Möhring

Usability and User Experience of   Case Study Prof. Dr. Wiebke Möhring Usability and User Experience of www.seniorenberatung-hannover.de Case Study Prof. Dr. Wiebke Möhring Summary 1 Executive Summary... 3 2 Problem Statement... 3 3 Method... 4 4 Conclusion... 6 5 Implementation...

More information

Library Website Migration and Chat Functionality/Aesthetics Study February 2013

Library Website Migration and Chat Functionality/Aesthetics Study February 2013 Library Website Migration and Chat Functionality/Aesthetics Study February 2013 Summary of Study and Results Georgia State University is in the process of migrating its website from RedDot to WordPress

More information

Calisphere UI Testing Findings and Recommendations

Calisphere UI Testing Findings and Recommendations Calisphere UI Testing Findings and Recommendations Chico High School, 14-15 September 2005 Prepared for: Calisphere Redesign Team Author: Jane Lee Contributor: Felicia Poe Last modified: 25 October 2005

More information

Product Development for Medical, Life Sciences, and Consumer Health

Product Development for Medical, Life Sciences, and Consumer Health Product Development for Medical, Life Sciences, and Consumer Health Fundamentals of Usability Testing for FDA Validation MassMEDIC April 8, 2010 Beth Loring Director of Research and Usability 2 Topics

More information

Reviewing and Evaluating your Website

Reviewing and Evaluating your Website Reviewing and Evaluating your Website Introduction In the following review, I will be evaluating the website that I have produced for my client. I will make sure I have made the website appropriate for

More information

APPENDIX G: Biennial Exhibition Device Survey Questions

APPENDIX G: Biennial Exhibition Device Survey Questions APPENDIX G: Biennial Exhibition Device Survey Questions STANDARD DEVICE QUESTIONS Did you use Whitney s Audio Guide to access the Museum s audio guide tour during today s visit? If so, please take a few

More information

I think you will find our redesigning methods viable. Our research suggests that you should consider our changes towards the website.

I think you will find our redesigning methods viable. Our research suggests that you should consider our changes towards the website. Memo Date: December 11, 2015 To: Webmaster@serebii.net From: Web Developer Group, Lori Bergman, Co Executive Designer Rone Caballero, Co Executive Designer Estefany Montoya, Graphic Design Specialist Subject:

More information

Usability Tests Descriptions

Usability Tests Descriptions Assignment 3b: Usability Check-In (Neat) Yoanna Dosouto, Siddhartha Gorti, Andrew Tat & Doaa Alsharif Usability Tests Descriptions Our first participant was a female student recruited at the HCDE lounge.

More information