CTESTAR Course Task List

Transcription

1 Pathway Business, Management, Marketing and Technology Course Instructor Mr. Thiele Number Host School St. Clair County TEC Segment 1 - Program Overview Information Technology I 01 Program Overview IDENTIFY IT PROGRAM REQUIREMENTS Identify members of the program management team Identify Information Technology career ladder Identify 1st year class timeline Identify Individual Student Training Plan Implement Individual Student Training Plan Identify St. Clair TEC certification requirements DESCRIBE POLICIES AND PROCEDURES Describe grading system procedure Describe Daily Grade Card procedure Describe attendance policy Describe hall pass procedure Describe classroom expectations Describe classroom consequences Describe breaks & break procedure DESCRIBING PROFESSIONALISM Describe personal hygiene Describe proper work attire Describe proper language PRACTICE DAILY PROCEDURES Practice entering the classroom procedure Follow white board procedure Practice student cubby procedure Practice asking a question procedure Practice proper workstation procedures Practice proper equipment care procedure Practice turning in work procedure Practice clean-up procedure Practice exiting the room procedure DESCRIBE JOB SHEET BOOKS Describe Competency Task Lists Describe Job Sheets Describe Information Sheets Describe Procedure Sheets Page 1 of 12

2 Describe Work Sheets Describe Teacher Sign Offs DEMONSTRATE EMERGENCY PROCEDURES Locate first aid supplies Locate fire alarm in the classroom Locate phones in classroom/lab Locate AED device in building Locate fire extinguishers in classroom/lab Demonstrate fire/evacuation procedure Demonstrate severe weather procedure Demonstrate outside threat procedure Demonstrate inside threat procedure DESCRIBING IT COMPUTER AND ELECTRONIC USE POLICIES Describe St. Clair County RESA Technology Resources Policy Describe acceptable computer use policy Describe acceptable internet use policy Describe electronic device use policy COMPLETING KEYTRAIN REQUIREMENTS Complete KeyTrain pre-assessment Enter pre-assessment scores on the Individual Student Training Plan Identify Career Readiness Certificate level Establish Career Readiness Goal Complete Recommended KeyTrain lesson and assessments Retake WorkKeys assessment IDENTIFY SCHOOL TO WORK OPTIONS Identify Job Shadow Identify Unpaid Work-Based Learning Experience Identify Paid Work-Based Learning Experience Identify Apprenticeship Identify Paid and Unpaid Work-Based Learning Experience Rules and Regulations Identify Paid and Unpaid Work-Based Learning Request Form PARTICIPATING IN STUDENT ORGANIZATIONS Identify SkillsUSA Identify National Technical Honor Society IDENTIFY GENERAL LAB SAFETY PROCEDURES Identify disassembling the PC Identify how to lift Safely Identify ladder Safety Segment 2 - Computer Repair Technician Information Technology I 02 Computer Repair Technician CONNECT DIFFERENT HARDWARE COMPONENTS Identify elements of a computer Identify functions that computers perform Identify componentization and standardization Identify different types of ports and connectors Connect common peripherals to standard ports DEMONSTRATE CONFIGURING DIFFERENT COMPONENTS OF THE OPERATING SYSTEM Page 2 of 12

3 Identify actions performed by operating systems Identify different parts of an operating system Identify different operating systems Demonstrate configuring different components of the operating system IDENTIFY APPROPRIATE PROTECTION AND SAFETY PROCEDURES Identify recommendations to provide for the personal safety of others Identify awareness of hazardous issues Identify measures to protect against electrostatic discharge (ESD) Identify proper disposal of equipment and hazardous chemicals DESCRIBE APPROPRIATE PROFESSIONALISM Describe creating good first impresions Describe utilizing good communication skills Describe dealing with customers in a respectful manner Describe incident response Describe investigations Describe procedures for collecting and analyzing computer evidence IDENTIFY COMMON PC TOOLS Identify common PC tools DEMONSTRATE PC MAINTENANCE Identify how to create a proper PC environment Demonstrate cleaning a PC Identify tips for maintaining a PC Identify different power conditions Identify different devices to prevent power problems Demonstrate connecting and configureing a UPS DEMONSTRATE COMMON TROUBLESHOOTING TECHNIQUES Demonstrate a systematic approach to problem solving IDENTIFY COMMON CASES AND FORM FACTORS Identify common motherboard types Identify common system cases TEST POWER SUPPLY FUNCTIONALITY Identify power supply connectors Select the appropriate power supply based on power output, number of connectors, and connector types Test the functionality of a power supply INSTALL APPROPRIATE MOTHERBOARD AND BUSSES Identify common expansion cards and slots Select appropriate expansion cards based on bus type Install expansion cards Connect header devices and system case connectors to motherboard INSTALL A PROCESSOR Select an appropraite processor to meet end-user requirements Install a CPU in a mohterboard using a thermal pad or paste, a heat sink and fan, and power connectors Verify proper installation of the processor INSTALL MEMORY MODULES Identify different types of RAM Identify different RAM standards Identify generic form factor labels Identify RAM characteristics Compare different types of RAM Identify issues when installing memory Page 3 of 12

4 Install memory modules CONFIGURE BIOS Identify common elements of the BIOS Describe the purpose of the BIOS Demonstrate configuring common BIOS settings IDENTIFY APPROPRIATE EXPANSION BUSSES AND CARDS Identify expansion busses and cards INSTALL AND CONFIGURE APPROPRIATE VIDEO CARD Identify video connectors and cables Select an approriate video card Install a video card Connect one or more monitors to an installed video card Configure display and video adapter settings INSTALL AND CONFIGURE APPROPRIATE SOUND CARD Identify audio connectors and cables Select an appropriate sound card Install a sound card Connect external audio equipment to sound card audio connectors IDENTIFY COOLING Identify different cooling methods INSTALL AND CONFIGURE PERIPHERAL DEVICES Identify peripheral device connectors and cables Connect external peripherals using the appropriate cables and connectors Configure peripheral device settings in the BIOS Install, update, and roll back drivers for external devices Enable, disable, and uninstall devices using Device Manager Prepapre devices for safe removal INSTALL SERIAL, PARALLEL, AND PS/2 DEVICES Identify Serial, Parallel, and PS/2 connectors and cables Install external devices using the appropriate cables and connectors Prepare devices for safe removal INSTALL USB DEVICES Identify typical USB ports and cables Connect common USB devices using appropriate connectors and cable Install drivers for USB devices Prepare USB devices for safe removal in Windows INSTALL FIREWALL DEVICES Identify common Firewire ports and cables Connect common Firewire devices using appropriate connectors and cables Install drivers for Firewire devices Prepare Firewire devices for safe removal in Windows INSTALL DISPLAY DEVICES Compare and contrast various connection interfaces Evaluate types and features of display devices Install display devices to an installed video card Configure display and video adapter settings in Windows DEMONSTRATE CONFIGURING DEVICE INSTALLATION Install device drivers using Windows and drivers available on disc Verify device drivers using Device Manager Configure Windows to update drivers using Windows Updates Demonstrate configuring driver signing behavior in Windows IDENTIFY STORAGE DEVICES Page 4 of 12

5 Identify common storage devices and their data connectors, power connectors, and cables INSTALL AND CONFIGURE FLOPPY DRIVERS Identify pin 1 on a floppy ribbon Configure floppy drives as A or B Install and configure a floppy drive INSTALL PARALLEL ATA (IDE) Identify pin 1 on a parallel ATA ribbon Identify parallel ATA hard drive speeds Install common parallel ATA devices Configure BIOS settings for parallel ATA storage devices INSTALL SERIAL ATA Identify serial ATA standards Identify serial ATA modes Install common serial ATA devices Configure BIOS settings for serial ATA storage devices INSTALL SCSI Identify SCSI termination Install common SCSI devices IDENTIFY OPTICAL MEDIA Identify Compact Disc (CD) formats Identify Digital Video Disc (DVD) basics Identify Blu-Ray Disc (BD) basics Identify precautions to protect discs DEMONSTRATE CONFIGURING FILE SYSTEM Identify main components of a file system Differentiate between Basic and Dynamic disks Differentiate between FAT32 and NTFS Demonstrate converting a file system to NTFS Demonstrate reformatting a partition as FAT DEMONSTRATE CONFIGURING RAID Identify common RAID levels Differentiate between hardware, software, and operating system RAID methods Configure RAID using hardware, software, and operating system RAID methods DEMONSTRATE ADDING STORAGE Demonstrate the use of Disk Management to configure the drive Demonstrate the use of Disk Management to add space to an existing drive Demonstrate mounting a partition to a folder DEMONSTRATE DISK OPTIMIZATION Identify common methods to optimize hard disk performance Identify common methods to clean up a hard disk Demonstrate the use of common Windows utilities IDENTIFY NETWORKING OVERVIEW Identify components of a network Identify Peer-to-Peer and Client/Server networks Identify physical and logical topologies DEMONSTRATE CONFIGURING NETWORK HARDWARE Identify common hardware devices used on a network Compare network devices and their functions and features Configure Windows networking on a client/desktop IDENTIFY NETWORKING MEDIA Identify coaxial cables and connectors Identify twisted pair cables and connectors Page 5 of 12

6 Identify fiber optic cables and connectors DEMONSTRATE CONFIGURING ETHERNET Identify components used to create an Ethernet network Identify Ethernet standards Configure a wired, wireless, and dialup connection in Windows EXPLAIN NETWORK ADDRESSING Explain properties and characteristics of a MAC address Explain properties and characteristics of TCP/IP DEMONSTRATE CONFIGURING IP View network connection status Configure basic IP settings DESCRIBE IP VERSION Identify reasons for the new addressing Identify size and format of the new addresses Describe parts of the 128-bit address DEMONSTRATE PROTOCOLS Describe common TCP adn UDP ports, protocols, and their purpose Demonstrate use of common TCP and UDP ports, and protocols DEMONSTRATE CONFIGURING WIRELESS Compare and contrast wireless networking standards adn encryption types Configure Windows networking on a client/desktop DEMONSTRATE CONFIGURING INFRARED AND BLUETOOTH Compare and contrast speeds, distances, and frequencies of Bluetooth, IR, and RF Configure a Windows device to be discoverable for Bluetooth connections Create a pairing between two Bluetooth devices Configure synchronization and service settings for Bluetooth devices DEMONSTRATE CONFIGURING INTERNET CONNECTIVITY Compare and contrast Internet connection types and features Select necessary connective hardware for an Internet connection Configure a wired, wireless, or dialup Internet connection in Windows DEMONSTRATING CONFIGURING SOHO Identify the role of a SOHO network Identify devices used in a typical SOHO network Define general steps to configure an access point or router to provide an Internet connection Configure a SOHO wireless/wired router EMPLOY NETWORK UTILITIES Identify common network utilities Troubleshoot wired and wireless networks with appropriate tools Employ appropriate command line tools DEMONSTRATE CONFIGURING HOMEGROUP Join an existing HomeGroup Share resources with a HomeGroup Configure a HomeGroup INSTALL PRINTERS Identify the differences between the various printer types. Summarize the associated imaging process of a printer Select and install a printer DEMONSTRATE PRINTER CONFIGURATION Demonstrate using Windows utilities to configure printing DEMONSTRATE CONFIGURING NETWORK PRINTING Identify components of network printing Identify steps to configure a printer attached to a Windows computer as a network printer Page 6 of 12

7 Demonstrate sharing a local printer as a network printer Configure a workstation to point to a network print device DEMONSTRATE CONFIGURING PRINTER MANAGEMENT Configure printer properties including printer name, location, availability, and driver Configure printer permissions Configure printer server properties Configure Print Spooler serivces DESCRIBE PRINTER MAINTENANCE Identify printer maintenance kits Describe common printer maintenance for laser, thermal, impact and inkjet DESCRIBE NOTEBOOK FEATURES AND PERIPHERALS Identify notebook external components Compare and contrast laptop features Add peripheral devices to notebook computers using US, PCMCIA, and ExpressCard slots TROUBLESHOOT NOTEBOOK COMPONENTS Compare and contrast the components with the display of a laptop Install and configure laptop hardware and components Troubleshoot problmes with notebook components CREATE NOTEBOOK POWER MANAGEMENT SCHEME Define teh role of power schemes to manage power for the system Describe issues involved with power settings Define ACPI power states Configure the active power scheme used by a computer Create, modify, and save power schemes CONFIGURE MOBILE DEVICES Describe the basic features of mobile operating systems Describe basic network connectivity for mobile devices Compare and contrast hardware Demonstrate connecting a mobile device to a wireless network Demonstrate securing a mobile device DEMONSTRATE USING WINDOWS SYSTEM TOOLS Identify common Windows system tools Demonstrate using system tools to view current performance statistics Demonstrate using system tools to view configuration information Demonstrate viewing and editing registry settings CONFIGURE COMMON WINDOWS PERFORMANCE AND SETTINGS Describe the performance base score for a computer Demonstrate adding or removing gadgets from the sidebar Demonstate adding or removing file locations for indexing Configure locales, regional settings, and alternate input languages DEMONSTRATE PERFORMANCE MONITORING Demonstrate monitoring system performance using Task Manager and Performance Manager CREATE USERS AND GROUPS Identify Windows default groups Describe User Account Control (UAC) Configure settings for UAC in Windows Create limited and administrator users Create groups and modify group membership DEMONSTRATE CONFIGURING REMOTE SERVICES Differentiate between Remote Desktop and Remote Assistance Configure a host computer t accept Remote Desktop connections Page 7 of 12

8 Configure Windows Firewall to allow a Remote Desktop port Configure a guest Remote Desktop connection DEMONSTRATE RUNNING APPLICATIONS Identify applications for a 32 and a 64-bit operating system Identify applications that may be installed in default directories Identify possible solutions when an application will not run Demonstrate running an application as an administrator DEMONSTRATING CONFIGURING UPDATES Describe the role of updates Describe the differences between Hotfix and Service pack (SP) Describe the role of Windows Update Configure updating non-microsoft applications Configure updating hardware devices Configure Windows update settings DEMONSTRATE SYSTEM PROTECTION Identify types of data that backups distinguish Iddentify tools to protect Windows systems Describe different recommendations for backing up, scheduling, and storing backup media Demonstrate creating a system image Demonstrate scheduling automatic backups of user data Demonstrate creating Restore Points DEMONSTRATE CONFIGURING VIRTUAL MEMORY Identify the role of the Virtual Memory Manager (VMM) Define the steps VMM uses to manage applications Check memory usage in Task Manager Create a swap file Configure virtual memory settings EVALUATE COMPONENT SELECTION Analyze user's needs Evaluate and select appropriate comonpents for a custom configuration CONFIGURE WINDOWS PRE-INSTALLATION Identify system characteristics used to select an operating system Configure the Upgrade Advisor to verify system compatibility when upgrading windows INSTALL WINDOWS Identify steps to install Windows from the installation disc (CD or DVD) Identify alternative methods to install Windows Create a RAID array prior to installing the operating system Change the boot order of devices in the BIOS Install Windows DEMONSTRATE CONFIGURING POST INSTALLATION Edit the CMOS settngs to modify the boot order Update device drivers Configure security software Demonstrate migrating user settings and data using the Easy Transfer wizard and USMT DEMONSTRATE CONFIGURING VIRTUALIZATION Identify components included in virtualization Identify types of virtualization Identify security benefits and issues when using virtualization Demonstrate creating and running a virtual machine DESCRIBE FILE LOCATIONS Identify default file locations for various system files in Windows Identify which directory is identified by the %systemroot% variable Page 8 of 12

9 Describe the role of libraries in Windows DESCRIBE MANAGING FILES Describe what a file extension identifies Describe types of filename systems Identify file types and their extensions Demonstrate modifying common NTFS file attributes Demonstrate using common file management commands DEMONSTRATE NTFS PERMISSIONS Demonstrate NTFS permissions for folders and files Demonstrate how file ownership affects access and assigning permissions Demonstrate copying or moving files with NTFS permissions Demonstrate changing folder and file ownership DEMONSTRATE SHARING FOLDERS Identify ways to share files Compare share permissions of different Windows versions Share a folder Map a drive to a shared folder DEMONSTRATE USING OFFLINE FILES Demonstrate making shared files available for offline users Demonstrate synchronizing offline files DEMONSTRATE BEST PRACTICES Describe security best practices Define a strong password Demonstrate implementing security best practices DEMONSTRATE PHYSICAL SECURITY Identify methods to physically secure a computer system Demonstrate wiping data from a hard disk Configure a screen saver and a password to lock Windows Identify common physical pervention methods APPLY COMMON SOCIAL ENGINEERING METHODS Compare and contrast common social enginering attacks Apply common social engineering prevention methods DEMONSTRATE BIOS SECURITY Compare and contrast common BIOS security-related features Configure BIOS passwords and settings Demonstrate enabling and resetting chassis intrustion detection INSTALL MALWARE PROTECTION Identify common malware Identify actions to recover from malware Install and configure malware protection software DEMONSTRATE CONFIGURING AUTHENTICATION Identify authentication credientials Identify categories of authentication factors Demonstrate configuring passwords and local account security policy settings DEMONSTRATE CONFIGURING ENCRYPTION Identify types of encryption Demonstrate configuring file encryption and add authorized users DEMONSTRATE NETWORK SECURITY Describe how to physically secure a wired or wireless network Demonstrate security a wired or wireless network DEMONSTRATE CONFIGURING FIREWALLS Identify types of firewalls Page 9 of 12

10 Describe filtering rules to allow and block traffic Identify port numbers for common network protocols Demonstrate configuring a network-based firewall using port forwarding Demonstrate configuring a network-based firewall using port triggering DEMONSTRATE CONFIGURING PROXY SERVERS Identify the function of a proxy Identify types of restrictions a proxy server use to restrict Internet traffic Demonstrate configuring Internet Explorer to use a proxy server DEMONSTRATE MOTHERBOARD, RAM, AND CPU TROUBLESHOOTING TECHNIQUES Describe symptoms of a failed or failing CPU Describe symptoms of a computer needing additional memory Demonstrate troubleshooting system power issues Demonstrate troubleshooting memory errors Demonstrate troubleshooting overheating issues Demonstrate troubleshooting device errors DEMONSTRATE STORAGE TROUBLESHOOTING Describe resources an expert troubleshooter uses Describe resolutions of a hard disk issues Demonstrate troubleshooting boot failures Demonstrate troubleshooting problems with storage device boot priority in the BIOS Demonstrate troubleshooting floppy disk issues Demonstrate troubleshooting SATA and PATA drive issues DEMONSTRATE VIDEO TROUBLESHOOTING Describe common video problems Demonstrate troubleshooting monitors with no display Demonstrate troubleshooting monitors displaying in VGA mode Demonstrate troubleshooting thermal shutdown Determine the native resolution for an LCD monitor Demonstrate troubleshooting backlight issues on LCD monitors Demonstrate troubleshooting, fixing dead or stuck pixels on an LCD monitor DEMONSTRATE NETWORK TROUBLESHOOTING Identify steps to resolve network problems Identify troubleshooting network communication steps Demonstrate troubleshooting IP address conflicts Demonstrate troubleshooting DHCP client issues DEMONSTRATE OPERATING SYSTEM TROUBLESHOOTING Identify guidelines for troubleshooting common application issues Identify various Windows boot processes for troubleshooting the stages of the startup process Demonstrate troubleshooting failure to boot Demonstrate troubleshooting services and devices that fail to start on boot Demonstrate troubleshooting system crashes DEMONSTRATE USING WINDOWS RECOVERY Identify basic troubleshooting techniques prior to employing recovery tools Identify recovery tools Identify methods to recover lost data files Demonstrate booting usign the installation disc and automatic recovery options to repair an installation Demonstrate restoring the system to a restore point Demonstrate restoring user data using previous versions and the backup Demonstrate restoring a system using a system image Page 10 of 12

11 02.92 DEMONSTRATE FIXING SYSTEM ERRORS Identify causes of errors, lockup and sytem crashes Identify startup modes Identify common startup errors Demonstrate diagnosing and correcting system power errors Demonstrate diagnosing and correcting system component errors Demonstrate customizing the system loads to correct problems DEMONSTRATE SECURITY TROUBLESHOOTING Identify preventive measures Identify security threats Identify systems of malware Identify rouge anti-virus exploits Demonstrate employing preventive measures to reduce security incidents Demonstrate using correct procedures for removing malware from a computer system Demonstrate troubleshooting common security issues utilizing appropriate tools and best practices DEMONSTRATE NOTEBOOK TROUBLESHOOTING Identify troubleshooting guidelines for components of laptop comuters Locate service manuals for notebook systems Demonstrate troubleshooting power issues on notebook systems Demonstrate troubleshooting video issues Demonstrate troubleshooting malfunctioning notebook components DEMONSTRATE PRINTER TROUBLESHOOTING Identify printer troubleshooting techniques Demonstrate troubleshooting and resolving common printer errors with appropriate tools DEMONSTRATE DEVICE TROUBLESHOOTING Identify proper installation procedures Identify elements to check when the device is not working properly Identify strategies when installing a new device leads to system instability Demonstrate updating and rolling back a device driver Demonstrate enabling and disabling devices in Device Manager Demonstreate using Last Known Good Configuration, Safe Mode, and restore points Demonstrate updating hardward device firmware Segment 3 - Help Desk Information Technology II 03 Help Desk REMOVING WINDOWS-BASED VIRUSES Identify Windows based-viruses Identify software used to remove Windows-based viruses Identify the steps to remove Windows-based viruses Remove Windows based viruses OPTIMIZING WINDOWS-BASED OPERATING SYSTEMS Identify settings to optimize Windows-based Operating Systems Identify the psteps to optimize Windows-based Operating Systems Optimize Windows-based Operating Systems REPAIRING WINDOWS-BASED OPERATING SYSTEMS Identify problems with Windows-based Operating Systems Identify solutions to repair Windows-based Operating Systems Repair Windows-based Operating Systems Page 11 of 12

12 03.04 REPAIRING PC-BASED HARDWARE PROBLEMS Identify PC-based hardware problems Identify solutions to repair PC-based hardware problems Repair PC based hardware problems INSTALLING WINDOWS-BASED OPERATING SYSTEMS Identify the steps to install a Windows-based Operating System Install Windows-based Operating Systems Install all necessary Windows-based Operating System drivers Install all necessary Windows-based Operating System updates CREATING BACKUPS OF WINDOWSPBASED OPERATING SYSTEMS Identify the steps to backup Windows-based Operating Systems Identify the steps to backup Windows based Operating Systems manually Create a full backup image of a Windows-based Operating System Create a manual backup of a Windows-based Operating System USING POINT-OF-SALE SYSTEM Identify the steps to create a Work Order Identify the steps to modify a Work Order Identify the steps to complete a Work Order Identify the steps to properly handle money and give correct change Create a Work Order using point of sale system Modify a Work Order using point of sale system Complete a Work Order and a sales transaction using point of sale system Demonstrate accurate money handling COMMUNICATING WITH CUSTOMERS Identify the steps to greet customers in person Identify the steps to greet customers over the phone Identify the steps to create and reply to professional s Create and reply to s Communicate with customers in person Communicate with customers over the phone Page 12 of 12