uniflow Embedded Applet for Konica Minolta V1.2 Installation Manual

Transcription

1 uniflow Embedded Applet for Konica Minolta V1.2 Installation Manual

2

3 Versioning Document Versioning Version Date Author(s) Reviewer(s) Aug-2014 Business I.T. Systems Ltd Sebastian Husnik, Thomas Lemmer Nov-2014 Felix Schlick Thomas Lemmer Apr Aug Nov Jun Aug Aug-2016 Claudia Kleinekemper Sebastian Husnik Claudia Kleinekemper Sebastian Husnik Sebastian Husnik Thomas Lemmer Paul Sluzek, Thomas Lemmer Thomas Lemmer Paul Sluzek, Thomas Lemmer Jan Droste Thomas Lemmer Thomas Lemmer Apr-2017 Felix Schlick Paul Sluzek May-2017 Felix Schlick Thomas Lemmer Nov-2017 Felix Schlick Thomas Lemmer Document Name uniflow Embedded Applet for Konica Minolta V1.2 - Installation Manual - V3.0 Knowledgebase File Name Technologies Concerned Short Summary Document Changesok MOMKB-711 ( uniflow Embedded Applet for Konica Minolta V1.2 - Installation Manual - V3.0.pdf uniflow, Konica Minolta, Embedded Applet Interface Describes the installation of the uniflow Embedded Applet for Konica Minolta. The embedded applet and the software documentation have been created by Business I.T. Systems Ltd. Version Topic(s) Changes 2.0 All Imported to Author-it, Added device specific descriptions with screenshots, added general configuration steps. 2.1 Authentication Device Settings Added topic. 2.2 Additional Hardware Settings on the Device Konica Minolta Maintenance Tool Added topics for version of the applet.

4 2.3 Configuration in uniflow (on page 24) 2.4 Requirements (on page 2) All Configuration of the Konica Minolta Device (on page 4) Network Communication Ports (on page 35) Printing from the Secure Queue (on page 25) Updated topic to mention new configuration wizard. Updated firmware information and restructured the Requirements chapter. Added information about how to activate SSL manually. Added note about ping ICMP requirement. Added info that Multi Level Cost Centers are not supported. Multiple adaptions, new screenshots and US version. 2.9 Device Settings (on page 4) Added topic. 3.0 Configuration of the Konica Minolta Device (see "Configuration in uniflow" on page 24) How to disable OpenApi.

5 Disclaimer This software is provided by the copyright holders and contributors "AS IS" and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the copyright owner or contributors be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (Including, but not limited to, procurement of substitute goods or services, loss of use, data, or profits, or business interruption) However caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage. All rights reserved. No parts of this work may be reproduced in any form or by any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems without the written permission of the publisher. Company and product names mentioned herein are registered or unregistered trademarks of their respective companies. Mention of third-party products is for information purposes only and constitutes neither an endorsement nor a recommendation. Business I.T. Systems Ltd assumes no responsibility with regard to the performance or use of these products. Also, Business I.T. Systems Ltd makes no claim to these trademarks. Any use of trademarks, logo, service marks, trade names, and product names is prohibited without the written permission of the respective owners. Business I.T. Systems Ltd

6 Symbols Text Styles This style is used for text that is displayed on screen. This style is used for text the user has to type in. This style is used for hyperlinks to web pages, internal links to other pages in this manual. This style is used for code examples: XML code, variables or regular expressions. Pictograms Important Note: Information that is crucial for the correct functioning of the uniflow software. Further Information: Pointer to additional manuals, installation manuals, white papers or the NT-ware Knowledgebase. Region Specific Feature: Indicator for uniflow features that are not available worldwide. External Link: Link to an external web page. Settings: Detailed explanation of configuration settings or operational procedures. Compass: Path to the menu or configuration page in the software. Screenshots and Diagrams This manual contains screenshots of the software, diagrams explaining relations and pictures of products. Even though all visuals are up-to-date at the time of writing, they are subject to change. Language and Translations This document has originally been written in English language. Translations of this document are based on the English original. Some screenshots, diagrams and pictures in this document may not be translated and appear in English language only.

7 About this Document This document is delivered as part of the device / the software from NT-ware. Please read this document before using the device / the software and keep this document or the link to an online version of this document for future reference. Please make sure that all persons operating the device / the software are familiar with this document. Please observe all instructions given in this document. Installation, configuration and maintenance must only be performed by sufficiently qualified personnel. Failure to comply with this document may void the warranty. Copyright and Contact NT-ware Systemprogrammierungs-GmbH. Should you come across any relevant errors or have any suggestions please contact documentation@nt-ware.com or use the Send feedback here button of the uniflow Online Help.

8

9 Contents Contents 1 Introduction Konica Minolta System Structure Requirements Konica Minolta Client uniflow Device List Checking Firmware Versions Device Settings Configuration of the Konica Minolta Device Installation of the Konica Minolta Client Installation of the Konica Minolta Registration Tool Installation of the Applet without Device Lock Config Installation of the Applet with Device Lock Config Configuration in uniflow Using the Applet Printing from the Secure Queue Scan to Uninstallation of the Applet Troubleshooting Log File Network Communication Ports Index... 37

10

11 1 Introduction The uniflow Embedded Applet for Konica Minolta is an applet designed for use on Konica Minolta multifunction print devices. uniflow Embedded Applet for Konica Minolta affords greater oversight of device usage for business customers whom are environmentally aware and cost conscious, allowing control and reduced wastage of paper, toner and energy, in the day to day operation of their Konica Minolta devices. No longer will piles of unwanted copies or print-jobs end up in the recycling bin when users either forget the requested print, or decide it is no longer required once it has been added to the print queue. With uniflow Embedded Applet for Konica Minolta, users log into the native application running on the Konica Minolta device and are presented with a list of their print jobs stored on a central server. From here they are able to release jobs en masse or individually, print and keep them for later, or simply delete them from the queue. Built in tracking features can be utilized to monitor the jobs released, which can be tracked by paper size, color and number of printed duplex or single sides. If required jobs can be assigned prices, calculated dependent on pages, sides, size and color, which can be presented to the user as they are choosing print jobs to be released from the queue. Sophisticated usage tracking features, prevention of unauthorized copy/prints and a smooth intuitive user interface make uniflow Embedded Applet for Konica Minolta the definitive choice for managing Konica Minolta multifunction devices. 2 Konica Minolta System Structure The configuration needs the Konica Minolta Client Windows service to be installed and running in order to enable communication between uniflow and the Konica Minolta applet on the device. The Konica Minolta Client service can best be described as a connector or middleware software installed additionally on a computer, preferably either on the uniflow server or on an RPS. It is a stand-alone application which can run without needing a running web server such as the Windows IIS. The client software is also used to install and register the application via the Application Registration Tool. The Konica Minolta applet will not work unless it has been registered on the MFP by means of Registration Tool. 1

12 One Konica-Minolta client can communicate with one or several devices. Depending on print infrastructure it is also possible to install additional Konica Minolta clients on several servers or RPSs, thereby minimizing data transfer and optimizing performance. This can be configured within the EAI settings in uniflow. 3 Requirements 3.1 Konica Minolta Client Minimum Software Requirements The Konica Minolta Client must be installed on a Windows Server accessible by the Konica Minolta devices to be managed. Windows Server 2003 Standard Edition All referenced operating systems assume the latest service pack is installed. Microsoft.NET Framework 3.5 needs to be installed 2

13 Minimum Hardware Requirements Processor: 1.6 GHz+ processor RAM: 512 MB+ NIC: 100/1000 BaseT 3.2 uniflow uniflow V5.1 SR7 or higher uniflow V5.2 SR1 or higher 3.3 Device List Konica Minolta bizhub C224/C284/C364 bizhub C454/C554 bizhub C654/C754 bizhub C224e/C284e/C364e bizhub C454e/C554e bizhub C654e/C754e bizhub 654/754 bizhub 224e/284e/364e/454e/554e bizhub 654e/754e bizhub 4050/4750 bizhub 754e/654e bizhub 367/287/227 bizhub 558/458/368/308 bizhub 958/808 bizhub C554/C454/C364/C284/C224 bizhub C554e/C454e/C364e/C284e/C224e bizhub C287/C227 bizhub C368/C308/C258 bizhub C658/C558/C458 bizhub C3850FS/C3850/C3350 3

14 bizhub C3851FS/C3351 A hard disk is always required (standard installed on the color devices) Checking Firmware Versions 1. Go to Utility Counter > Option 2 > Option 5 > Option 6 > Configuration Page. 2. Select Tray & Start. 3. Close to exit. 3.4 Device Settings Anonymous Printing For printing with the uniflow Universal Driver it is mandatory that Anonymous Printing is allowed in the Konica Minolta device settings. This is the default setting and should not be changed. For details on how to set this, please consult the Konica Minolta installation manual. 4 Configuration of the Konica Minolta Device Make sure you are logged on as administrator onto the device s web interface (Page Scope Web Connection) under The Page Scope Web Connection interface might differ dependent on the specific MFP. 1. On the Security tab, navigate to PKI Settings > Device Certificate Setting. If an SSL certificate is shown at this point, skip the following steps: o Click New Registration, select Create and install a self-signed Certificate and click OK. 4

15 o o o o Fill in the fields with some values about your organization. The values have no functional significance. For the Validity Period the maximum number of days offered is recommended (usually 3650 = 10 years). Encryption Key Type can be left to the default values. Click OK. The certificate will be generated and your web browser will re-logon to the web server under https mode. You may have to confirm an invalid certificate in your browser. In case the website did not automatically re-logon with HTTPS activated, activate SSL manually under Device Certificate Setting > SSL Setting. Activate SSL for Administrator-Mode and User-Mode. Furthermore, please activate all kind of SSL versions and encryptions strengths. On some devices, an additional setting is visible with the title: Action for Invalid Certificate. In such case, on the Security tab under SSL/TLS Setting, click Action for Invalid Certificate. If Continue is not already selected in the drop-down list, select it and click OK. 1. On the Network tab, click OpenAPI Setting. 2. Under Use SSL/TLS select SSL Only from the drop-down list. 3. Set the Port No. (SSL) to Click OK. 5

16 On some devices, instead of a drop-down list, a check-box is implemented. In such case, on the Network tab under OpenAPI Setting, check Use SSL/TLS. Click OK. 5. Back on the Network tab, click TCP Socket Setting. 6. Check Use SSL/TLS. (The port number is not important.) 7. Click OK. You may be asked to reboot your device. In case you still experience SSL issues during enabling Device Lock on the Registration Tool. Please check following: 1. On the Network tab click TCP Socket Setting. 2. Check if Use SSL/TLS is still enabled. If this is not the case, enable the TCP Socket and again check the Use SSL/TLS setting. 3. Click OK. You may be asked to reboot your device. If you change the TCP Socket settings, turn the main power of the device off and then on to make the new settings take effect. When Enhanced Security Mode is ON, Use SSL/TLS is enabled. 6

17 Enable OpenAPI Settings via the Device Panel Another and more unified way to pre-configure the device, is by using the native panel UI options from the Administrator Settings menu. 1. Make sure the MFP is idle (not running tasks such as copying, printing, scanning, etc.). 2. Press the Utility/Counter button. 3. Touch option Administrator Settings. 4. Enter the Administrator PIN for the device and touch OK. 5. Touch option System Connection. 6. Touch option OpenAPI Settings. 7. Touch Access Setting and set it to Allow. In case SSL and port number options appear, continue with following steps: a. Touch SSL/Port Settings. b. Select settings as described below and touch OK. i. SSL Setting SSL Only ii. Port No iii. Port Number (SSL) Return to Administrator Settings as follows: Touch Close twice or select Administrator Settings from the Bookmark menu on the left side of the device panel. 9. Touch option Network Settings. 10. Touch option TCP Socket Settings. 11. Touch option TCP Socket. 12. Change the selection to On; then touch OK. 13. Finally, leave the Administrator Settings. Disabling OpenApi If the OpenApi password is unknown, it may be necessary to disable the OpenApi authentication. 1. Make sure the MFP is idle (not running tasks such as copying, printing, scanning, etc.). 2. Press the Utility/Counter button. 3. Touch option Administrator Settings. 4. Enter the Administrator PIN for the device and touch OK. 5. Touch option System Connection. 6. Touch option OpenAPI Settings. 7. Touch option Authentication. 8. Touch OFF. 9. Touch OK. OpenApi is now disabled. 7

18 5 Installation of the Konica Minolta Client You can download the uniflow Embedded Applet for Konica Minolta installation file from the uniflow Server Configuration under Server Configuration > Connections > Agents/Terminals > EAI > Resources. Refer to the uniflow User Manual for more information: uniflow Manual ( 1. Double click the Konica Minolta Native UI Client executable. You run the file on a dedicated computer. This can be the uniflow server or a separate computer. 2. InstallAware Wizard starts to prepare install. 3. Click Next to continue. 8

19 4. Select installation Destination Folder, default is recommended, click Next once chosen. 5. Enter the IP address of the server where the Konica Minolta Client is being installed. 6. Click Next to go ahead with configuration. 7. Please wait for progress indicator to complete. 9

20 8. Click Finish to complete. 6 Installation of the Konica Minolta Registration Tool Registration 1. Double click the Konica Minolta Registration Tool executable. 10

21 2. Click Next to continue. 3. Enter the address of the server where the Konica Minolta Native UI Client is running. 4. Click Next to continue and wait until the installation is completed. 11

22 5. Click Finish to close the wizard. 12

23 7 Installation of the Applet without Device Lock Config. 1. To install the applet, open the KM Application Registration Tool in Start > All Programs > Business I.T. Systems Ltd > Konica Minolta Native UI Client. You can also open the KM Application Registration Tool desktop shortcut. 13

24 2. Select the correct Server IP Address of the server where this KM Native UI Client is installed. 14

25 3. Enter MFP IP Address, Admin Password and click Get Application List. 15

26 4. If connection is successful, you should see the registered applications that were previously registered on the device (if any). 5. To register a new application, enter the New Application Details: a. Authentication Type: Should be the same as the corresponding EAI setting in uniflow. b. Print Button Action: Here you can specify what happens when the print button is pressed. c. APP Button Text: The text that will be displayed on the secure print button. 16

27 d. Personal in Scan to Me: Not supported without device lock configuration. 6. Now click Register to register the application. 7. After you have registered an application, it will appear in the applications list. This will register two new applications on to the Konica Minolta device. 17

28 8 Installation of the Applet with Device Lock Config. Device Lock locks the entire device, making it necessary for the user to log in first in order to access copy and scan functionalities of the device. If Device Lock is disabled, the device can be used for copy and scanning by everyone; in this case, login is only required to access the secure print queue. The settings made here have to be in sync with the corresponding DeviceLock EAI setting in uniflow. 18

29 Installation of the Applet with Device Lock Configuration 1. To install the applet, open the KM Application Registration Tool in Start > All Programs > Business I.T. Systems Ltd > Konica Minolta Native UI Client. You can also open the KM Application Registration Tool desktop shortcut. 19

30 2. Select the correct Server IP Address of the server where this KM Native UI Client is installed. 20

31 3. Enter MFP IP Address, Admin Password and click Get Application List. 21

32 4. If connection is successful, you should see the registered applications that were previously registered on the device (if any). 5. To register a new application, enter the New Application Details: a. Authentication Type: Should be the same as the corresponding EAI setting in uniflow. b. Print Button Action: Here you can specify what happens when the print button is pressed. c. APP Button Text: The text that will be displayed on the secure print button. 22

33 d. Personal in Scan to Me: When selected, the smtp value from uniflow identities will be populated in to Scan to Me on the device. Otherwise: will be used. This function is only supported with device lock enabled. 6. Now click Register to register the application. 7. After you have registered an application, it will appear in the applications list. This will register two new applications on to the Konica Minolta device. 23

34 If Device Lock Configuration fails, and an error message appears, go back to Configuration Konica Minolta Device (see "Configuration of the Konica Minolta Device" on page 4) and confirm that the print device is properly configured. If a dialog box opens indicating that Device Lock Failed, this may mean that the user session is active. Cancel the session, wait a while and try to lock the device again. Please close all PageScope Web Connections before enabling device lock. 9 Configuration in uniflow Before you can use the uniflow Embedded Applet for Konica Minolta, you have to configure the printer the applet has been installed on in uniflow. To do so, go to uniflow Server Configuration > Printer / Scanner > Wizards, choose Secure Print - Output Printer for Multi-Vendor and follow the on-screen instructions. For uniflow versions lower than V5.4, you have to configure the printer manually. For more information on how to do so, please refer to Advanced Configuration > Embedded Applets > Konica Minolta in the uniflow User Manual: 24

35 uniflow Manual ( 10 Using the Applet 10.1 Printing from the Secure Queue 1. With the application running, you will now be able to use the software once you have logged in. You can log in by using a device card or pin code. If using a card, simply swipe the card against a device card reader and press the Login button. Provided your credentials are accepted, you will be taken to the Secure Queue screen (see step 3). 2. Enter your PIN Code to log in. You can press the Pin Code button to open the on-screen keyboard which will allow you to enter your PIN Code. Once PIN has been entered, press Login. 25

36 Depending on the configuration in uniflow, a login with Job Code is also possible. For Job Code login, enter the received Job Code, then touch Login. Job Code login does only accept numeric entries. Job Code does not unlock the device. The Job Code button is always shown, no matter which authentication method has been pre-configured in uniflow. 3. Once the login has been successful, you will see the Secure Queue screen. Here you can perform the main application functions. If the Device Lock is enabled, the user will see the main menu after login and they will need to start the application manually. If Cost Center Selection has been enabled in the EAI settings of the device in uniflow, the user will have to select a Cost Center before getting access to their Secure Queue. Note that there is no Multi Level Cost Center support for Konica Minolta devices available. o List Update: Refreshes view of print queue and returns to top of list. o Select All: Selects entire queue. o Delete: Delete job from queue. o Details: Shows details of the job like pages, paper format, color and price. 26

37 o Forward: Scroll. 4. Multiple jobs from multiple pages can be selected at one time by simply pressing them on screen. Once a selection has been made, you can use the function buttons. 5. Pressing Delete with a minimum of 1 job selected will take you to a confirmation screen. 27

38 Here you can confirm your selection, simply press Delete to confirm you wish to delete the jobs from the queue. Pressing Save will take you back to the print queue. 6. Pressing Select All will select all jobs in the queue. You can deselect all jobs by pressing Reset. 7. Finally, press Exit to logout Scan to 1. Press the Application Menu button. 2. Press Address Book. 3. Press the Me button under Favorites. 28

39 4. Press the Start button to scan the document and send it to your address. 29

40 11 Uninstallation of the Applet 1. Open the Registration Tool in Start > All Programs > Business I.T. Systems Ltd > Konica Minolta Native UI Client. You can also open the KM Application Registration Tool desktop shortcut. 30

41 2. Enter device IP address, administrator password and click Get Application List. 31

42 3. If connection is successful, you should see the registered applications in the list box. 32

43 4. Select the application you wish to uninstall from the Applications list and click Delete. 12 Troubleshooting There are no known issues. However, should you encounter a problem uninstall the application fully, restart the machine and Install the Application using the instructions above for guidance. How can I check which version of the uniflow Embedded Applet for Konica Minolta is currently installed? You can check the version of the applet currently installed on the device by pressing the About button of the login screen on the device. To check the currently installed version of the Konica Minolta client, do the following: 1. On the system, where the client is installed, navigate to Control Panel > Programs and Features and find Konica Minolta Native UI Client in the list of installed programs. 2. The version of the client is displayed in the Version tab. 33

44 When I press the on-screen Login button in the Konica Minolta embedded application, the device panel shows Connecting to server for an extended time. How can I fix this? Please check the following: Is the device s network connection functional? 1. Is there a red cross error displayed in the uniflow Server Configuration interface at Connections > Agents / Terminals > EAI > List view [device]> Licensed? 2. Also check the Connections > Agents/Terminals > EAI > Network Configuration part for valid IP addresses and ports. 3. Try switching off the device for 5 seconds and switching it on again. This may resolve some network connectivity issues. 4. Can the uniflow connect to the KM Client Service on port 2556? 5. You may need to check routers and firewalls, including the Windows software firewall. A good way to test this is to telnet from uniflow server to the KM Native UI Client Service IP address on port 2556 (telnet ). 6. Check the addendum within this manual for Konica Minolta for requirements on certificate verification settings in the device s web interface and verify that all these requirements have been met. In particular: o Check that Certificate Verification has been disabled in the Network OpenAPI section ( Do not request / Do not confirm ). o Check that Certificate Verification in the Security section (on newer devices only) has been set to OFF. 7. Does the device have the latest firmware installed? Connection problems may occur with older firmware versions on some devices. Please check with your Konica Minolta supplier for the version number of the latest firmware available and compare with what you find in the device s web interface. 8. What is the IP address of the KM Client service? When starting the KM Client service, e.g. after a reboot or, in Windows, through Control Panel > Administrative Tools > Services > KM Client Service, you will find a line like this in the log file [app-path]/openapisdk1.log. Example: 2013/03/07_14:20:08:4170 T SDKBaseLibrary xyz.xyz.xyz.xyzdevreqmanager CertificateFile set [.] The IP address in the line will be the one that the Konica Minolta device uses to contact the uniflow server. Please compare it with IP address which is stored in [app-path] it should include same IP address value.to synchronize the values please also, refer to Chapter 7 Installation of Applet. 34

45 Please note: If you want it to use another address, e.g. if you have multiple interfaces, please change and then update the option Server IP address in the KM Application Registration Tool, which you will find within Chapter 7 Installation of Applet. 9. Check whether other MFP embedded or server applications might be interfering with uniflow server. 10. If none of the above helps, we recommend using WireShark to capture a network trace of packets transmitted by the MFP during the logon process. Make sure to capture from a PC on the same LAN segment as the MFP with no routers/switches in between. Send the trace as a PCAP file to support to help with diagnosing. When I want to use scan to myself, predefined entry is not visible in the address book on the device. How can I fix this? In case you do not see registered uniflow address within the device address book please enable the Scan to E- setting in Network > Settings > TX (SMTP). If problems persist then contact your distributor Log File Current version does not support Log File based support Network Communication Ports Software Network Communication Ports: 2556, and Please ensure that the ICMP protocol is allowed between the EAI client and printer. 35

46

47 Index C Checking Firmware Versions 4 Configuration in uniflow 4, 24 Configuration of the Konica Minolta Device 4, 24 D Device List 3 Device Settings 4 Disclaimer 5 I Installation of the Applet with Device Lock Config. 18 Installation of the Applet without Device Lock Config. 13 Installation of the Konica Minolta Client 8 Installation of the Konica Minolta Registration Tool 10 Introduction 1 K Konica Minolta Client 2 Konica Minolta System Structure 1 L Log File 35 N Network Communication Ports 4, 35 P Printing from the Secure Queue 4, 25 R Requirements 4, 2 S Scan to 28 Symbols 6 T Troubleshooting 33 U uniflow 3 Uninstallation of the Applet 30 Using the Applet 25 V Versioning 3

48 Business I.T. Systems Ltd