INDEX. Cisco Unity Express CLI Administrator Guide for Cisco CallManage, Release Cisco Unity Express Release 1.1

Transcription

1 INDEX A active calls backup 105 restore 107 administration CLI 28 differences 29 GU and CLI 39 GUI 27 administrative privileges 84 administrator Cisco CallManager 29 Cisco Unity Express 29 password 35 user ID 35 web 29 AIM BIOS 50, 55 boot up process 50, 55 AIM module usage 82 wear 82 alternate welcome greeting 35 application command 125 application parameters, configuring 122 applications deleting 76 atrace.log file 82 auto attendant configuring 64 creating a script 69 deleting a greeting 68 deleting a prompt 68 deleting a script 70 maximum retries 64 maximum sessions 64 operator extension 64 PMS 67 recording a greeting 64, 67 telephone number 64 uploading greeting file 67 uploading script file 69 auto-provisioning 31 B backup active calls 105 command 103 FTP server 101 manual 26 numbering scheme 105 offline mode 101 parameters 103 procedure 105 restrictions 31, 101, 102 revision number 101 selective 31 backup category command 105, 142 backup command 140 backup history report 111 boot helper command 47, 51 broadcast messaging restrictions 30 bulk provisioning

2 C capacity, configuring 80 ccm-manager username command 118 ccn application command 62, 64, 122, 147 ccn copy command 149 ccn copy script command 69 ccn copy url command 68, 69 ccn delete command 68, 70, 152 ccn engine command 120, 153 ccn subsystem (sip) command 155 ccn subsystem jtapi command 118 ccn trigger command 71, 125, 156 centralized message storage 31 Cisco CallManager CTI ports 34 database 29 description 28 JTAPI user 34 release number 30 route point 34 Cisco IOS releases for Cisco Unity Express 30 Cisco Unity Express database 29 description 29 IOS releases 30 software files 49 Cisco Unity Express prompt 129 Cisco Unity Express software website 46, 49 CiscoWorks configmaker 31 CLI administration 28, 39 clock timezone command 135, 158 CNS/SNAP 31 command application 125 backup 103, 140 backup category 105, 142 boot helper 47, 51 ccm-manager username 118 ccn application 62, 64, 122, 147 ccn copy 149 ccn copy script 69 ccn copy url 68, 69 ccn delete 68, 70, 152 ccn engine 120, 153 ccn subsystem (sip) 155 ccn susbsystem jtapi 118 ccn trigger 71, 125, 156 clock timezone 135, 158 contine 160 continue 105 copy ftp 109, 161 copy running-config 85, 90, 109, 163 copy startup-config 108, 165 copy tftp 110, 167 default 120, 122, 125 description 64, 94, 122 enabled enabled command 64 erase startup-config 172 expiration 94 greeting 94 groupname 173 config mode 90 EXEC mode 90 hostname 129, 175 idletimeout 125 interface Service-Engine 36 ip address 36 ip domain-name 130, 176 ip name-server 130, 177 ip unnumbered 36 locale 125 log trace 82 mailbox size 94 maxsessions 62, 64, 71, 122, 125 maxsteps 120 message size

3 mwi refresh 99, 178 no ccn application 76 no ccn trigger 74, 76 no parameter 125 ntp server 132, 134, 179 offline 105, 107, 181 parameter 122 parameters, auto attendant 64 parameters, voic 62 reload 46, 50, 107, 182 restore 183 restore id 107 script 122 service-module 36, 38 session 38 show backup 103, 184 show backup history 105, 107, 185 show backup server 105, 107, 188 show ccn application 62, 64, 76, 122, 190 show ccn engine 120, 192 show ccn prompts 193 show ccn scripts 62, 64, 122, 195 show ccn subsystem sip 197 show ccn susbsystem jtapi 118 show ccn trigger 71, 74, 76, 125, 198 show clock detail 135, 198, 200 show group detail groupname 90, 202 show groups 90, 204 show hosts 129, 205 show interface ide 0 82 show ip route 130, 207 show ntp configuration 132, 134 show ntp status 132, 134, 208 show running-config 209 show software 212 show software license 57 show software version 57 show startup-config 214 show user detail username 85, 216 show users 85, 218 show voic 94, 219 shutdown 224 software install 47 software install package 52 telnet 38 troubleshooting log 115 show 115 trace 115 username 225 config mode 85 EXEC mode 85 voice mailbox 94 voice mailbox owner 227 voice mailbox unlock 98, 229 voic capacity time 80, 230 voic default 80, 231 voic operator telephone 80, 232 voic recording time 80, 233 write 234 command environment 37 commands 28, 113 communication link to Cisco CallManager 35 configuration 114 running 109 startup, copying 108 TFTP 110 configuration mode backup commands 101 definition 37 configurations, copying 108 configuring application parameters 122 auto attendant 64 capacity 80 DNS server 49, 130 expiration date 80 greeting management system

4 host name 129 IP addresses 35 JTAPI user 118 language 80 mailbox size 80 message length 80 multiple triggers 125 NTP server 49, 132 operator extension 80 recording time 80 script steps 120 system parameters 120 voice mail 62 configuring time zone 135 connectivity to Cisco CallManager 35 continue command 105, 160 copy ftp command 109, 161 copy running-config command 85, 90, 109, 163 copy startup-config command 108, 165 copy tftp command 110, 167 copying log files, troubleshooting 114 copying, configurations 108 CTI ports 34 messages 93 prompts 68 scripts 70 triggers 74, 76 deployment Cisco Unity 28 Cisco Unity Express 28 description command 64, 94, 122 Device option 34 differences administration 29 administrators 29 passwords 29, 84, 86, 87 user IDs 29, 84, 86, 87 users 29 distribution lists restrictions 30 DNS server 35 configuring 49 resolving host name to IP address 132 DNS server, configuring 130 documentation, additional sources 32 Domain Name System server 49 downloading license files 45 D data loss 45, 49 database Cisco CallManager 29 Cisco Unity Express 29 date and time restrictions 30 default command 120, 122, 125 default gateway 35 default mailbox size 27 default values system-wide 80 deleting applications 76 greetings 68 E erase startup-config command 172 EXEC mode, definition 37 expiration command 94 expiration date, configuring 80 expired messages 93 expiry timer 93 extension, group 89 F factory-set system limits 27 Fast Ethernet ports

5 file atrace.log 82 messages.log 82 flash memory 37, 109 log and trace 82 module wear 82 FTP backup and restore 101 configuration 109 directory 49 server 26, 46, 49 G G.711 U-law 67 GDM 93 general delivery mailboxes 93 GMS configuring 67 greeting recording alternate 35 types 94 greeting command 94 greeting management system configuring 67 greetings deleting a file 68 restrictions 30 uploading 67 group definition 89 extension 89 mailbox 89 owner 89 groupname command 173 config mode 90 EXEC mode 90 GUI administration 27, 39 H H.323 interface 30 hard disk, replacement restrictions 31 hardware platforms 29 helper image 46 helper kernel 51 host name configuration 129 hostname command 129, 175 I idletimeout 71, 125 idletimeout command 125 initialization wizard 39 installer file 46 interface H JTAPI 30 MGCP 30 interface Service-Engine command 36 IP addressing 35, 113 communication link 35 default-gateway 113 network access 26 unnumbered 113 ip address command 36 ip domain-name command 130, 176 ip name-server command 130, 177 ip unnumbered command 36 J JTAPI deleting triggers 74 interface 30 triggers 71 user

6 JTAPI route point 125 JTAPI user, configuring 118 L language configuring 80 restrictions 30 license SKUs 26 upgrading 45 license files 46 downloading 45 installling 46 Linux software 30 software on network module card 26 system access restrictions 31 locale command 125 log files system 26 troubleshooting 112, 114 log trace command 82 loop, voice mail 80 lost data, troubleshooting 114 M mailbox size configuring 80 default 27 mailbox size command 94 mailboxes 93 expiration time 93 general delivery 93 greetings 94 group 89 limitations 93 message size 93 number of 27 number supported 84 personal 93 storage stize 93 telephones supported 93 types 93 unlocking 98 manual backup 26 manual restore 26 maximum callers 71 retries, auto attendant 64 sessions 71 sessions, auto attendant 64 users, voice mail 62 maximum callers 125 maximum sessions 125 maximum steps 120 maxsessions command 62, 64, 71, 122, 125 maxsteps command 120 maxsteps parameter 120 members of a group, definition 89 message configuring length 80 expired 93 storage restrictions 31 tutorial 94 message size command 94 messages.log file 82 MGCP inteface 30 modes, EXEC and configuration 37 modules restrictions 31 MWI lights refreshing 99 troubleshooting 114 mwi refresh command 99,

7 N network module description 29 restrictions 31 shutdown 45, 49 spare 26 network module card processor 26 software 26 Network Time Protocol server 49 networking restrictions 30 no ccn application command 76 no ccn trigger command 74, 76 no parameter command 125 NTP server 35 configuring 49 hostname 132 IP address 132 removing 133 ntp server command 132, 134, 179 NTP server, configuring 132 number of concurrent administrators 30 concurrent users 30 mailboxes 27 ports 27 numbering scheme, backup files 105 O offline command 105, 107, 181 offline mode 105, 107 backup commands 101 OIR restrictions 31 troubleshooting 113 online insertion and replacement restrictons 31 operator extension auto attendant 64 configuring 80 option Device 34 User 34 owner of a group 89 P parameter command 64, 122 parameters backup 103 capacity 80 expiration date 80 language 80 mailbox size 80 maxsteps 120 message length 80 operator extension 80 recording time 80 system-wide, configuring 80 voic 62 passwords, characters allowed 29, 84, 86, 87 personal mailboxes 93 pinging internal address 113 platforms hardware 29 software 30 PMS 84 recording a greeting 67 telephone numbers 67 ports Fast Ethernet 31 number of 27 restrictions 31 primary BIOS 50, 55 privileges administrative

8 prompt management system 84 user, privileges 84 prompt, formation 129 prompts, deleting 68 provisioning, bulk 26 R rebooting network module 112 rebooting router 112 recording a greeting 64 auto attendant 67 PMS 67 recording time, configuring 80 refreshing MWI lights 99 reload command 46, 50, 107, 182 removing an NTP server 133 reports backup 111 call history 111 CPU usage 111 mailbox 111 mailbox size 111 memory 111 message status 111 restore 111 system 26 system hardware 111 resolving host name to IP address 132 restore active calls 107 FTP server 101 manual 26 procedure 107 restrictions 31, 101, 102 selective 31 restore command 183 restore history report 111 restore id command 107 restrictions administrators 30 auto-provisioning with CNS/SNAP 31 backup and restore 101, 102 backups 31 broadcast messaging 30 centralized message storage 31 CiscoWorks configmaker 31 date and time 30 distribution lists 30 greetings 30 language 30 Linux system access 31 managing with SNMP 31 modules 31 OIR 31 replacing hard disk 31 restores 31 selective backup 31 selective restore 31 users 30 voice mail 30 route point 34 S saving data, troubleshooting 114 script command 122 script editor 69 script steps 120 scripts creating 69 deleting a file 70 downloading 69 file size 69 uploading 69 secondary BIOS 50, 55 selective backup restrictions 31 selective restore restrictions

9 servers DNS 35 NTP 35 service-module command 36, 38 service-module, troubleshooting 113 session command 38 sessions 71, 125 show backup command 103, 184 show backup history command 105, 107, 185 show backup server command 105, 107, 188 show ccn application 62 show ccn application command 64, 76, 122, 190 show ccn engine command 120, 192 show ccn prompts command 193 show ccn scripts command 62, 64, 122, 195 show ccn subsystem jtapi command 118 show ccn subsystem sip command 197 show ccn trigger command 71, 74, 76, 125, 198 show clock detail command 135, 198, 200 show group detail groupname command 90, 202 show groups command 90, 204 show hosts command 129, 205 show interface ide 0 command 82 show ip route command 130, 207 show ntp configuration command 132, 134 show ntp status command 132, 134, 208 show running-config command 209 show software command 212 show software license command 57 show software version command 57 show startup-config command 214 show user detail username command 85, 216 show users command 85, 218 show voic command 94, 219 shutdown command 224 shutdown, network module 45, 49 SKUs 27, 45 SNMP 31 software files 49 installer 46 installing 49 license 46 software image, upgrading 45, 48 software install command 47 software install package command 52 software platforms 30 spare network modules 26 speed of internal line 113 startup configuration, copying 108 steps configuring 120 maximum number 120 storage hours 27 superuser 84 superuser, privileges 84 system access using IP network 26 system capacities 27 system limits, factory set 27 system log files 26 system parameters configuring 120 system reports 26, 111 system-wide default values 80 parameters, configuring 80 T Table Table 1 Cisco Unity Express Documentation Conventions iv Table 10 show ccn application Field Descriptions 191 Table 11 show ccn engine Field Descriptions 192 Table 12 show ccn prompts Field Descriptions 194 Table 13 show ccn scripts Field Descriptions 195 Table 14 show ccn subsystem jtapi Field Descriptions 196 Table 15 show ccn subsystem sip Field Descriptions

10 Table 16 show ccn trigger Field Descriptions 198 Table 17 show clock detail Field Descriptions 200 Table 18 show group detail groupname Field Descriptions 202 Table 19 show hosts Field Descriptions 205 Table 2 System Capacities for the NM 27 Table 20 show interface ide 0 Field Descriptions 206 Table 21 show ip route Field Descriptions 207 Table 22 show ntp status Field Descriptions 208 Table 23 show user detail username Field Descriptions 216 Table 24 show voic detail mailbox Field Descriptions 220 Table 25 show voic limits Field Descriptions 221 Table 26 show voic mailboxes Field Descriptions 221 Table 27 show voic mailboxes idle Field Descriptions 222 Table 28 show voic usage Field Descriptions 222 Table 3 System Capacities for the AIM 27 Table 4 Configuration Task Sequence 39 Table 5 Troubleshooting Commands 115 Table 6 Cisco Unity Express Commands for Cisco CallManager 137 Table 7 show backup Field Descriptions 184 Table 8 show backup history Field Descriptions 186 Table 9 show backup server Field Descriptions 189 telephone number auto attendant 64 triggers 71, 125 telephone numbers auto attendant 64 PMS 67 voice mail 62 telephones supported for voice mail 93 telnet command 38 Telnet session 37 TFTP configuration 110 directory 49 server 45, 49 time zone configuring 135 timeout 71, 125 total storage hours 27 triggers auto attendant 71 configuring multiple 125 deleting 74, 76 sessions 71, 125 telephone number 71, 125 timeout 71, 125 voice mail 71 troubleshooting access to GUI 112 copying log files 114 IP address 113 IP unnumbered 113 IP, default-gateway 113 log files 112 lost data 114 MWI lights 114 OIR 113 opening a session 112 pinging internal address 113 rebooting network module 112 rebooting router 112 saving data 114 service-module status 113 speed of terminal line 113 unknown caller 114 user password 112 user PIN 112 users and groups 112 voice mail 114 TUI, recording a greeting 67 tutorial command

11 U unknown caller troubleshooting 114 unlocking a mailbox 98 upgrading new license 45 software image 45, 48 usage, flash memory 82 user IDs, characters allowed 29, 84, 86, 87 User option 34 user password, troubleshooting 112 user PIN, troubleshooting 112 username command 225 config mode 85 EXEC mode 85 users adding 84 modifying 84 number supported 84 W wav file 67 wear, flash memory 82 web administrator 29 write command 234 V voice mail configuring 62 conflicting extensions 80 loop 80 maximum users 62 telephone numbers 62 telephones supported 93 troubleshooting 114 voice mailbox command 94 voice mailbox owner command 227 voice mailbox unlock command 98, 229 voic capacity time command 80, 230 voic default command 80, 231 voic operator telephone command 80, 232 voic recording time command 80,

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