HP StorageWorks SmartStart EVA Storage 3.2 Release Notes

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1 HP StorageWorks SmartStart EVA Storage 3.2 Release Notes Part Number: T Second edition: June 2010

3 Version: 3.2 Description HP StorageWorks SmartStart EVA Storage is an application that helps you install software programs and drivers and configure an HP StorageWorks 4400 Enterprise Virtual Array (EVA4400) storage system. HP StorageWorks Command View EVA 9.2 is included in HP SmartStart EVA Storage 3.2. These release notes contain information specific to HP SmartStart EVA Storage 3.2. NOTE: For information about layered application support, see Table 2.0 HP Command View EVA interoperability in the HP StorageWorks Enterprise Virtual Array Compatibility Reference, available on the Manuals page of the HP Business Support Center website: Under Storage, click Storage Software, and then under Storage Device Management Software, click HP StorageWorks Command View EVA Software. Enhancements This release includes: Updated HBA drivers Updated MPIO components Added support for Linux systems Added support for HP Command View EVA installation on a VMware virtual machine (VMware ESX 3.5.x and 4.0) NOTE: VMware support for HP Command View EVA installation requires XCS or later. Before installing HP Command View EVA on a VMware virtual machine, upgrade the EVAs (EVA4400, EVA6400/8400) to XCS or later. Arrays that do not support this controller software version, including EVA3000/5000, EVA4000/6000/8000, and EVA4100/6100/8100, should only be managed through HP Command View EVA installed on a physical management server. Added support for the creation of Vraid6 virtual disks when using HP SmartStart EVA Storage to create storage Product models HP SmartStart EVA Storage is supported on EVA4400 storage systems. HP StorageWorks SmartStart EVA Storage 3.2 Release Notes 3

4 Operating systems HP SmartStart EVA Storage is supported on Windows 2003, Windows 2008, Windows 2008 R2, Red Hat Enterprise Server 5.3, SUSE Linux Enterprise Server 10 SP3, and SUSE Linux Enterprise Server 11. IMPORTANT: HP SmartStart EVA Storage for Linux supports using the server for storage only, not as a management server. HP SmartStart EVA for Linux does not support iscsi devices. Both of these features are supported on Windows platforms only. For information about installing HP Command View EVA including prerequisites, see HP StorageWorks Command View EVA Installation Guide. Important notes This section identifies important notes and workarounds for your HP EVA storage system and HP SmartStart EVA Storage. Video tutorials HP SmartStart EVA Storage for Windows contains video tutorials that describe HP SmartStart EVA Storage concepts. The tutorials can be accessed from: Online help Requires a Flash player and a 32-bit system (x86) GUI Available to run on all systems Running tutorials from online help The tutorials are located in the HP SmartStart EVA Storage for Windows online help under Contents > What s new > Online help video tutorials. Running tutorials from the GUI The tutorials can be viewed from the HP SmartStart EVA Storage for Windows GUI main menu through the following three paths: Introduction to HP SmartStart EVA Storage > Video Tutorials HP EVA Storage Concepts > Video Tutorials FAQ > Video Tutorials Provisioning storage errors with Windows 2003 SP1 Windows 2003 SP1 has limited functionality for LUN provisioning. If you have issues provisioning storage from HP SmartStart EVA Storage in a Fibre Channel configuration, upgrade your Windows 2003 server to SP2. Alternately, you can provision storage directly from HP Command View EVA and manually setting the new device as available to Windows. 4

5 Inconsistent behavior while trying to provision storage After provisioning storage in Configure Fibre Channel application server, you are unable to provision storage. Verify the following: The array is managed by the HP Command View EVA management station you specified. Ensure that all arrays that HP Command View EVA can discover are managed by that instance of HP Command View EVA. The storage arrays are in an operational state. Japanese virtual disk names Virtual disk names cannot contain Japanese characters. If they do, errors occur while provisioning storage for Fibre Channel and iscsi application servers. Emulex 8 Gb/s HBAs require Windows hotfix If the management server is running Microsoft Windows 2003 and has Emulex 8 Gb/s HBAs (HP part numbers AJ762A and AJ763A) installed, HP Command View EVA might not display any arrays. To resolve this issue, you must install a Microsoft hotfix. Go to the following link for details and the hotfix download: If you are using the server for storage only, not as a management server, you do not need to install this hotfix. No administrator rights error for member of Administrators group HP SmartStart EVA Storage reports an error indicating that although the current user is a member of the Administrators group on the local machine, he does not have sufficient privileges to continue. For example: Your account does not have sufficient access to create the necessary credentials. Please login as an administrator and try again. This error occurs when the Microsoft User Account Control (UAC) security system seeks additional confirmations before a task is performed. UAC can prevent unauthorized changes to your computer by prompting you for permission when a task requires administrative rights, such as installing software or changing settings that affect other users. To resolve this issue: 1. Log off the system. HP StorageWorks SmartStart EVA Storage 3.2 Release Notes 5

6 2. Do one of the following: Log in as an Administrator. Reset User Account Control: 1. Open User Accounts. 2. Click Turn User Account Control on or off. 3. If prompted, enter an administrator password or confirmation. 4. Select the Use User Account control (UAC) to help protect your computer box to turn on UAC, or clear the box to turn off UAC. 5. Click OK. IMPORTANT: HP recommends that you not turn UAC off permanently. If you do turn it off, you must turn it back on as soon as possible. Allow HP Command View EVA time to gather information after a reboot When HP SmartStart EVA Storage initiates a server reboot, HP Command View EVA and HP SmartStart EVA Storage restart automatically. It is possible for you to advance through the HP SmartStart EVA Storage application dialog boxes before all configuration information is available. Be sure to wait a minute to allow HP Command View EVA to gather the requisite storage array information before proceeding. Otherwise, you might need to return to the main menu and restart HP SmartStart EVA Storage. Running HP SmartStart EVA Storage from a network share To run HP SmartStart EVA Storage from the Intranet or Internet network share, the Intranet zone security level must be set to Full Trust. Otherwise, the operation fails and A.NET Security Exception has occurred error message is displayed. To change the zone security level: 1. Select Control Panel > Administration Tools > Microsoft.NET 2.0 Framework Configuration to run the.net Framework Configuration utility (mscorcfg.msc). A.NET configuration window opens. NOTE: This utility is not part of the.net 2.0 Redistributable package. It is part of the.net Framework Software Development Kit (SDK). You can download an SDK for your system from the Microsoft Download Center website: productid=363fad1d-fc68-461a-b459-be5d41b521b2. 2. Navigate to Console Root >.NET Framework 2.0 Configuration > Runtime Security Policy. 3. In the Tasks pane, click Adjust Zone Security. A Security Adjustment Wizard window opens 4. Select Make changes to this computer, and then click Next. 5. Select Local Intranet, move the trust level slider to Full Trust, and then click Next. 6

7 6. Click Finish to exit the utility. Javascript error message After using HP SmartStart EVA Storage to install HP Command View EVA, a Javascript error messages can appear when you attempt to run HP Command View EVA. This can occur if your browser is not configured correctly. To avoid these error messages, ensure that your browser is configured as described in HP StorageWorks Command View EVA Installation Guide. Format prompt on Windows 2008 After creating a Windows 2008 storage volume with HP SmartStart EVA Storage, a popup window appears, prompting you to format the drive associated with the storage volume. However, HP SmartStart EVA Storage has already formatted the drive, therefore you can cancel this prompt. If you choose to format the drive, the operating system will format it. Creating a storage volume results in an error HP SmartStart EVA Storage can appear to hang when creating a storage volume, and then displays the following error: Storage volume creation and mounting was not successful. Reason: The storage volume you created has not been detected. (7007, blm_storage_volume_not_found) This error occurs when the host on which you attempted to create the storage volume cannot connect to the array through the fabric. Other management operations succeed because they use connections to HP Command View EVA over Ethernet. To resolve this situation, verify the zone configuration of the switch. javaw.exe Unable to locate component error During HP Command View EVA installation, the following error message can appear: javaw.exe - Unable To Locate Component; This application has failed to start because WINSPOOL.DRV was not found. Re-installing the application may fix this problem. This error occurs when the HP Command View EVA installer attempts to create desktop icons for the applications that it installed. Because the error occurs after HP Command View EVA installed all applications, you do not need to reinstall the applications. To continue, click OK. If the desktop shortcuts do not appear, you can create them manually. Common executable files and shortcuts are located as follows: HP StorageWorks Storage System Scripting Utility C:\Program Files\Hewlett-Packard\Sanworks\ Element Manager for StorageWorks HSV\ sssu.exe HP StorageWorks SmartStart EVA Storage 3.2 Release Notes 7

8 HP StorageWorks Command View EVA HP StorageWorks Command View EVAPerf C:\Program Files\Hewlett-Packard\EVA Performance Monitor\evaperf.exe Related documentation PDF versions of relevant documentation for both HP SmartStart EVA Storage for Windows and HP SmartStart EVA Storage for Linux are located on the HP StorageWorks SmartStart EVA CD for Windows in the documentation folder. You can also access all the documentation referenced in this document from the Manuals page of the HP Business Support Center website In the Storage section, click Storage Software, and then select your product. For array-specific documents, click Disk Storage Systems, and then select your array model. Starting HP SmartStart EVA Storage for Linux To start HP SmartStart EVA Storage for Linux: 1. Insert the HP SmartStart EVA Storage CD for Linux in the CD ROM of the server you want to configure. 2. Create a mount folder for the disk. For example, mkdir /mnt/cdrom. 3. Mount the disk. For example, mount -t iso9660 -o ro /dev/cdrom /mnt/cdrom. 4. Change the current directory to the application directory. For example, cd /mnt/cdrom/app. 5. Run the HP SmartStart EVA Storage executable script as follows:./hpsmartstarteva Script name correction The readme.txt file for HP SmartStart EVA Storage CD for Linux incorrectly refers to the startup application as./runapp. The script name is /app/hpsmartstarteva. SELinux prevents HP SmartStart EVA Storage from running on Red Hat Enterprise Server 5.3 With Red Hat Enterprise Server 5.3, you might need to disable SELinux temporarily while using HP SmartStart EVA Storage. If you attempt to run HP SmartStart EVA Storage, and the application is unresponsive (for 5 minutes after clicking Next, for example), SELinux may be preventing the execution of some modules because of un-signed system libraries. Another symptom is a crash reported by SELinux or the Red Hat Enterprise Server. If this occurs, temporarily disable SELinux, and then run HP SmartStart EVA Storage. When you are finished using HP SmartStart EVA Storage, you can enable SELinux. 8

9 Screen does not display result information A task can fail to display requested information due to CD ROM load time or a.net load issue of XSL file. If a task does not display requested information, for example, a request for HBA information displays... Checking HBA information..., but the HBA information does not appear, click Cancel, and then without quitting HP SmartStart EVA Storage, restart the task. Install HBA API request After installing the HBA API, rebooting, and starting HP SmartStart EVA Storage, you see an instruction to install the HBA API. This is due to an incomplete installation of an fcinfo package. If this occurs: 1. Insert the HP SmartStart EVA Storage CD for Windows. 2. Under \bin\installers\fcinfo, run the fcinfo for your architecture (note the architecture x86, amd64, or ia64 in the filename). 3. When the installer starts, select Repair, then reboot the system. Fibre Channel over Ethernet is not supported This version of HP SmartStart EVA Storage for Linux and HP EVA support with Linux does not support FCoE. Do not install FCoE Linux packages. If you have issues running HP SmartStart EVA Storage for Linux or if HP SmartStart EVA Storage for Linux crashes, ensure that no FCoE packages are installed. HP StorageWorks SmartStart EVA Storage 3.2 Release Notes 9

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