Community Manager Guide: Jive Jabber Add-on
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1 Community Manager Guide: Jive Jabber Add-on
2 Introduction 2
3 Contents 3 Contents Jabber... 4 Requirements for Jabber...4 Enabling the Jabber connector... 4
4 Jabber 4 Jabber The Jive Connector for Jabber allows one-click access to chat using Jabber as the client. Requirements for Jabber To enable the Jabber connector, you need to meet the following requirements: Jive System Jive or higher Community Manager rights to your Jive site Jive Connector for Jabber Cisco Unified Communications Manager version 8.6 or higher for Voice/Video Cisco Unified Presence Services version 8.6 or higher (or WebEx Connect Messenger Service) for Instant Messaging (IM) Cisco Jabber Desktop client version 8.6 or higher (Mac or Windows), configured to handle xmpp: and tel: URIs from the user's web browser Enabling the Jabber connector The Jive Connector for Jabber allows one-click access to chat with other users within your Jive community. As a community manager, you can install Jive Connector for Jabber from the Add-Ons page and configure its settings to get it ready for use. Before you start installing, make sure your Jive community meets the Requirements for Jabber on page 4. Additionally, if your community uses SAML SSO or a directory server for user provisioning, you also need access to your directory server or IdP to ensure the correct profile fields in Jive are populated. Follow these steps to install and configure the Jive Connector for Jabber add-on: 1. In the Admin Console, go to People > Settings > Profile Settings. 2. In Jive, click your avatar and select Add-ons. 3. In the Available tab, click Install next to the Jive Connector for Jabber add-on. 4. Click Install Now or Preview as required. The Preview option is available to make this add-on visible only to you for testing purposes before you make it available to your community. For more information, see Install Add-Ons. As the add-on gets installed, you are directed to the Jive Connector for Jabber Settings page for configuration. 5. On the Settings page, under Apps Security click the gear icon to configure the user groups who can access this connector. By default, it provides access to all registered users.
5 Jabber 5 Note: This option is not available in Preview mode. 6. Click Configure Now... and select the Jabber ID Field. The integration uses this field value to pick address from the user's Jive profile. Note: You can confirm the field name from the People > Global Profile Settings page in Admin Console and select the field that stores address for logging into Jabber. Users who do not have information in the required field cannot use or access Jabber. If your community is not populating the selected field from a directory server, you should make the field editable on the profile and get users to provide the information themselves by editing their profile. For more information, see Letting Users Control Their Own Settings. 7. Click Submit to save the configuration. 8. Optionally, under Advanced Settings, specify the expiration settings for Jive Connector for Jabber. If left blank, Jive uses the default expiration settings configured in the Add-Ons page. For more information, see Configure and Activate Add-ons. 9. Click Save and Activate to start using Jive Connector for Jabber. For more information, see Using Jive Connector for Jabber.
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