Installation Guide 10 lb. Scale-Printer Combo

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1 Installation Guide 10 lb. Scale-Printer Combo ready? Model c210

2 Unpack Remove the items shown below from the box (tip: save the packing materials in case you move or need to return the unit). power adapter combo printer USB cable power cable NetStamps label roll installation disc

3 Get to know your combo The Stamps.com combo printer is both a digital scale and a direct thermal NetStamps printer, fully integrated with Stamps.com software. The scale weighs items up to 10 pounds and automatically communicates the weight to the Stamps.com software. The direct thermal printer never needs toner, ink, or ribbons, just NetStamps label rolls. The function and ENTER buttons on the front panel let you print NetStamps labels directly from the combo printer. The function buttons correspond to the Favorites feature in the Stamps.com software, which automatically sets the quantity and much more. Once you ve set your Favorites and mapped them to your function buttons, simply select the function button with the setting you wish to use then press the ENTER button. Your NetStamps label will print automatically. outer lid ON/OFF switch DC power connector ENTER button USB connector F 1 F 2 F 3 LCD screen function buttons media guides cutoff blade

4 Install Stamps.com application The combo printer is designed to be used with version 7.5 or later of the Stamps.com software. If you recently registered with Stamps.com (or recently updated to version 7.5 or later), you can skip this step. Otherwise, you will need to install Stamps.com software using one of two methods: Method 1: download the latest version from or Method 2: install using the included CD-ROM To install using the included CD-ROM: 1. Insert the CD-ROM into your optical disk drive. If installation does not begin automatically, open Windows Explorer, navigate to and double-click the optical disk drive icon, and then double-click setup to start the installation. 2. When the installation wizard opens, select Install Stamps.com. 3. Follow the onscreen instructions for installing the software. If you have not already signed up for the Stamps.com service, you can do so when you launch the Stamps.com software. From the Stamps.com Login dialog box, click the Username drop-down list and select <More>. Then click Sign Up for a New Account and follow the onscreen instructions for setting up your Stamps.com account.

5 Set up the combo printer 1. Attach the power cable to the power adapter. 2. Plug the power adapter into the DC power connector on the back of the combo printer. Plug the other end of the power cable into a power outlet. 3. Connect the scale to the computer by attaching the A end of the USB cable to your computer and the B end of the USB cable to the scale. A-end (computer) B-end (scale) 4. Turn the scale on using the on/off switch on the back of the scale. A blue LED light on the front of the scale will light up (if the front panel is open, the ENTER button will be lit). You will see a series of messages on your computer screen that indicate the combo printer has been detected by your computer. The Found New Hardware wizard will launch automatically to install the printer driver. Continued on next page... on/off switch

6 Set up continued The driver software is included in the CD-ROM. Installing the printer driver in Windows XP: 1. Select No, not this time and click Next. 2. Insert the included CD-ROM into your optical disk driver, a popup window will appear automatically, click Continue Anyway. The driver files will be copied automatically. 3. Click Finish. Installing the printer driver in Windows Vista: 1. Click Locate and install driver software. 2. If you see the Windows needs your permission to continue dialog box, click Continue. When prompted, insert the CD-ROM into your optical disk drive. The driver files will be copied automatically. 3. Click Finish when the installation is complete. Note: If you do not have the CD-ROM, download the driver software from

7 Load NetStamps label roll A NetStamps label roll comes with the combo device. To load the roll into the printer, do the following: 1. Open the top of the scale and raise the print arm using the tabs. 2. Open a label roll and place it between the two vertical guides sticking up from the bottom of the printer. The labels should face upward. 3. Pull the label roll so that one or two labels extend past the cutoff blade. 4. Hold the roll with one hand and lower the print arm with the other hand. 5. Close the top of the scale. The label roll automatically advances to the next available label. Note: To purchase additional NetStamps label rolls, go to store.stamps.com and click the NetStamps link.

8 Create favorites To print using the combo printer function buttons, you will first need to create at least one Favorite that includes your postage settings. This section guides you through the most common Favorite, which prints a single NetStamps label at the First Class Mail letter rate. You can later create as many Favorites as you want. 1. Launch the Stamps.com software if it is not already running. 2. In the left navigation bar of the Stamps.com software, click on the stamps tool. 3. Select the I want the value for each stamp to be calculated option. 4. In the Mailpiece drop-down list, select Letters, and in the Mail Class box, select First-Class Mail. 5. In the Print Details section, enter the serial number of the label roll, which is found on any label on the roll. 6. In the menu bar, choose Favorites, then Add to Favorites. 7. Specify a descriptive name for your Favorite, such as First-Class Letter NetStamps, and click Save. You can repeat the steps above for any other settings that you commonly use, such as First-Class Mail Flats (select Large Envelopes & Flats as the mailpiece) or Priority Packages (select Packages as the mailpiece).

9 Button assignments Now that you have created your Favorites, you need to assign them to the function buttons (F1, F2 and F3) on the front panel. 1. From the menu bar, choose Tools then Setup Digital Scale. The Setup Digital Scale dialog box opens. 2. Select a Favorite in the dropdown list next to each function button. 3. Select the AutoPrint check box. The Set Printer dialog box opens. 4. From the Name drop-down list, select Stamps.com c210 Printer Scale. 5. Click Save, then Close. This setup enables the postage to be printed automatically, without your having to interact with the Stamps.com software. 6. On one of the included stickers, write down the description of the Favorite next to the function button that it is assigned to. Place the sticker below the LCD display on the combo unit.

10 Print a NetStamp 1. Make sure the Stamps.com software is running on your computer and that you are logged in to your Stamps.com account. 2. Place your mailpiece on the scale. 3. Press the function button that you just assigned so that the blue backlight is illuminated. 4. Press the ENTER button. Note: Be sure to place your mailpiece on the scale before pressing the ENTER button. Otherwise your mailpiece will be rated at 1 oz.

11 Troubleshooting No labels or misaligned labels If there is no label roll, or the labels are not properly aligned, the front panel buttons will flash and you will see PAPER on the display. Reload the label roll (or load a new one). Lid open If the lid is not completely closed, the front panel buttons will flash and you will see OPEN on the display. Ensure the lid is properly closed. Scale not detected Your combo printer may not be properly connected. Turn the combo printer off. Ensure that the power adapter is properly plugged into both the combo printer and a working outlet, and ensure the USB cable is properly plugged into both the combo printer and your computer. Turn the combo printer on again. Too much weight You are attempting to weigh something that is heavier than the capacity of the scale. The front panel buttons will flash and you will see ERROR on the display. Remove the item from the scale. You may need to reset the scale; to do so, turn the combo printer off, wait 20 seconds, and turn it back on. Negative weight This may happen if you tared the scale and removed the tare object from the scale. Retare the scale by choosing Tools then Zero Digital Scale.

12 Need additional support? Call , Monday through Friday, 6 a.m. to 6 p.m. Pacific Time support@stamps.com Go to Warranty Your Stamps.com Digital Scale has a one (1) year limited warranty against faulty workmanship and/or materials. Warranty period shall be defined as the earlier of: one (1) year from the date listed on your proof of purchase or bill of sale (or) one (1) year from the date on which your trial period ends. Should your product prove defective during the warranty period, please visit for more information and instructions on how to return or exchange your scale. This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, or modification of, or to, any part of the product. This warranty does not cover damage due to improper operation or maintenance, or attempted repair by anyone other than a facility authorized by Stamps.com to service the product. This warranty is valid only in the United States. This warranty is invalid if the factory-applied serial number has been altered or removed from the product. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, STAMPS.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. REPAIR OR PLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. STAMPS.COM SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, ECONOMIC OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. TO THE EXTENT EXCLUSIONS OF IMPLIED WARRANTIES ARE PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO ONE (1) YEAR. Some states do not allow the exclusion or imitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

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