Operations Manager Guide

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1 Operations Manager Guide Version: 10.10

2 10.10, December 2017 Copyright 2017 by MicroStrategy Incorporated. All rights reserved. Trademark Information The following are either trademarks or registered trademarks of MicroStrategy Incorporated or its affiliates in the United States and certain other countries: MicroStrategy, MicroStrategy 10, MicroStrategy 10 Secure Enterprise, MicroStrategy 9, MicroStrategy 9s, MicroStrategy Analytics, MicroStrategy Analytics Platform, MicroStrategy Desktop, MicroStrategy Library, MicroStrategy Operations Manager, MicroStrategy Analytics Enterprise, MicroStrategy Evaluation Edition, MicroStrategy Secure Enterprise, MicroStrategy Web, MicroStrategy Mobile, MicroStrategy Server, MicroStrategy Parallel Relational In-Memory Engine (MicroStrategy PRIME), MicroStrategy MultiSource, MicroStrategy OLAP Services, MicroStrategy Intelligence Server, MicroStrategy Intelligence Server Universal, MicroStrategy Distribution Services, MicroStrategy Report Services, MicroStrategy Transaction Services, MicroStrategy Visual Insight, MicroStrategy Web Reporter, MicroStrategy Web Analyst, MicroStrategy Office, MicroStrategy Data Mining Services, MicroStrategy Narrowcast Server, MicroStrategy Health Center, MicroStrategy Analyst, MicroStrategy Developer, MicroStrategy Web Professional, MicroStrategy Architect, MicroStrategy SDK, MicroStrategy Command Manager, MicroStrategy Enterprise Manager, MicroStrategy Object Manager, MicroStrategy Integrity Manager, MicroStrategy System Manager, MicroStrategy Analytics App, MicroStrategy Mobile App, MicroStrategy Tech Support App, MicroStrategy Mobile App Platform, MicroStrategy Cloud, MicroStrategy R Integration, Dossier, Usher, MicroStrategy Usher, Usher Badge, Usher Security, Usher Security Server, Usher Mobile, Usher Analytics, Usher Network Manager, Usher Professional, MicroStrategy Services, MicroStrategy Professional Services, MicroStrategy Consulting, MicroStrategy Customer Services, MicroStrategy Education, MicroStrategy University, MicroStrategy Managed Services, BI QuickStrike, Mobile QuickStrike, Transaction Services QuickStrike Perennial Education Pass, MicroStrategy Web Based Training (WBT), MicroStrategy World, Best in Business Intelligence, Pixel Perfect, Global Delivery Center, Direct Connect, Enterprise Grade Security For Every Business, Build Your Own Business Apps, Code-Free, Welcome to Ideal, The World s Most Comprehensive Analytics Platform, The World s Most Comprehensive Analytics Platform. Period. Other product and company names mentioned herein may be the trademarks of their respective owners. Specifications subject to change without notice. MicroStrategy is not responsible for errors or omissions. MicroStrategy makes no warranties or commitments concerning the availability of future products or versions that may be planned or under development. Patent Information This product is patented. One or more of the following patents may apply to the product sold herein: U.S. Patent Nos. 6,154,766, 6,173,310, 6,260,050, 6,263,051, 6,269,393, 6,279,033, 6,567,796, 6,587,547, 6,606,596, 6,658,093, 6,658,432, 6,662,195, 6,671,715, 6,691,100, 6,694,316, 6,697,808, 6,704,723, 6,741,980, 6,765,997, 6,768,788, 6,772,137, 6,788,768, 6,798,867, 6,801,910, 6,820,073, 6,829,334, 6,836,537, 6,850,603, 6,859,798, 6,873,693, 6,885,734, 6,940,953, 6,964,012, 6,977,992, 6,996,568, 6,996,569, 7,003,512, 7,010,518, 7,016,480, 7,020,251, 7,039,165, 7,082,422, 7,113,993, 7,127,403, 7,174,349, 7,181,417, 7,194,457, 7,197,461, 7,228,303, 7,260,577, 7,266,181, 7,272,212, 7,302,639, 7,324,942, 7,330,847, 7,340,040, 7,356,758, 7,356,840, 7,415,438, 7,428,302, 7,430,562, 7,440,898, 7,486,780, 7,509,671, 7,516,181, 7,559,048, 7,574,376, 7,617,201, 7,725,811, 7,801,967, 7,836,178, 7,861,161, 7,861,253, 7,881,443, 7,925,616, 7,945,584, 7,970,782, 8,005,870, 8,051,168, 8,051,369, 8,094,788, 8,130,918, 8,296,287, 8,321,411, 8,452,755, 8,521,733, 8,522,192, 8,577,902, 8,606,813, 8,607,138, 8,645,313, 8,761,659, 8,775,807, 8,782,083, 8,812,490, 8,832,588, 8,943,044, 8,943,187. 8,958,537, 8,966,597, 8,983,440, 8,984,274, 8,984,288, 8,995,628, 9,027,099, 9,027,105, 9,037, 577, 9,038,152, 9,076,006, 9,086,837, 9,116,954, 9,124,630, 9,154,303, 9,154,486, 9,160,727, 9,166,986, 9,171,073, 9,172,699, 9,173,101, 9,183, 317, 9,195,814, 9,208,213, 9,208,444, 9,262,481, 9,264,415, 9,264,480, 9,269,358, 9,275,127, 9,292,571, 9,300,646, 9,311,683 9,313,206, 9,330,174, 9,338,157, 9,361,392, 9,378,386, 9,386,416, 9,391,782, 9,397,838, 9,397,980, 9,405,804, 9,413,710, 9,413,794, 9,430,629, 9,432,808, 9,438,597, 9,444,805, 9,450,942, 9,450,958, 9,454,594, 9,507,755, 9,513,770, 9,516,018, 9,529,850, 9,563,761, 9,565,175, 9,608,970, 9,640,001, 9,646,165, 9,680,908, 9,697,146, 9,697,350, 9,742,764, 9,742,781, 9,743,235, 9,762,564, 9,794,245, 9,801,053, and 9,807,074. Other patent applications are pending.

3 1 CONTENTS Overview and Additional Resources Description of this guide About this book Resources 1. Getting Started with MicroStrategy Operations Manager 1 Introduction 1 Setting up Operations Manager 2 Accessing Operations Manager 2 Viewing high-level information about your environments 3 Viewing detailed information about an environment 8 Configuring Operations Manager 8 2. Defining the Servers, Environments, and Groups to Monitor 10 Creating and maintaining environments 10 Managing servers 14 Creating and maintaining groups Configuring the System to Notify You of Problems 18 Turning alerts on or off 18 Configuring alerts 19 Available alert categories 19 Monitoring machine usage and performance with configuration alerts 20 Monitoring cache and Intelligence Server availability with MicroStrategy 3-tier client alerts 28 Monitoring Web and Mobile Server availability with MicroStrategy 4-tier client alerts32 Monitoring Intelligence Server performance with MicroStrategy Intelligence Server alerts 35 iii iii iv v 2017, MicroStrategy Inc. i

4 Monitoring Enterprise Manager with MicroStrategy Enterprise Manager alerts 40 Monitoring Mobile ASPx with MicroStrategy Mobile ASPx alerts 40 Monitoring Mobile JSP with MicroStrategy Mobile JSP alerts 41 Monitoring Web JSP with MicroStrategy Web JSP alerts Monitoring Your MicroStrategy System 43 Viewing alerts for an environment 43 Viewing the overall health of an environment 44 Monitoring environment activity 48 Index 59 ii 2017, MicroStrategy Inc.

5 1 OVERVIEW AND ADDITIONAL RESOURCES Description of this guide This guide provides instructions for managing, monitoring, and setting alerts for all of your MicroStrategy systems from one console called MicroStrategy Operations Manager. Chapter 1, Getting Started with MicroStrategy Operations Manager Operations Manager is a console that offers you much information about your system. This chapter introduces you to the console and its pages and provides steps for viewing the overall health of your environments, viewing details about environments, and configuring what information displays on the console. Chapter 2, Defining the Servers, Environments, and Groups to Monitor In Operations Manager, servers make up environments, which make up groups. These allow you to manage and monitor your system at different levels from a high level with groups, down to a detailed level with servers. This chapter provides steps for defining which servers compose your environments, which environments compose your groups, and how you can monitor and manage the components of each. Chapter 3, Configuring the System to Notify You of Problems You can view information about your MicroStrategy components at any time with Operations Manager. However, you have better things to do with your time than watching the performance of those systems. If you want to be informed when certain usage or resource thresholds are crossed, you can configure counters and alerts in Operations Manager. This chapter explains what alerts and counters you can enable and provides steps for configuring them. Chapter 4, Monitoring Your MicroStrategy System 2017, MicroStrategy Inc. iii

6 Operations Manager provides many details about each environment in your MicroStrategy system. This chapter introduces you to environment-level alerts; heartbeat monitors for usage, memory, and processing information; and real-time system monitors you can use. It provides steps for accessing and configuring these and for managing the items they monitor. About this book The following sections provide the location of examples, list prerequisites for using this book, and describe the user roles the information in this book was designed for. Dates in the MicroStrategy Tutorial project are updated to reflect the current year. The sample documents and images in this guide, as well as the procedures, were created with dates that may no longer be available in the Tutorial project. Replace them with the first year of data in your Tutorial project. How to find business scenarios and examples Some of the concepts discussed in this guide are accompanied by business scenarios or other descriptive examples. Many of the examples use the MicroStrategy Tutorial, which is MicroStrategy s sample warehouse, metadata, and project. Information about the MicroStrategy Tutorial can be found in the MicroStrategy Basic Reporting Guide. Detailed examples of advanced reporting functionality can be found in the Advanced Reporting Guide. What s new in this guide MicroStrategy 10.7 Operations Manager is no longer available for new installations of MicroStrategy. Customers upgrading to MicroStrategy 10.7 that have Operations Manager already installed will be given the option to keep it as part of the Upgrade. Enterprise Manager functionality is now controlled through Command Manager. Enterprise Manager documentation can now be found in the Enterprise Manager Guide. MicroStrategy 10 This guide is new for this release. Prerequisites Before working with this document, you should be familiar with the information in the System Administration Guide. Who should use this guide This document is designed for: iv 2017, MicroStrategy Inc.

7 System administrators responsible for monitoring and maintaining the MicroStrategy business intelligence system Network administrators who may need to configure network connections between the system s components Education MicroStrategy Education Services provides a comprehensive curriculum and highly skilled education consultants. Many customers and partners from over 800 different organizations have benefited from MicroStrategy instruction. Courses that can help you prepare for using this manual or that address some of the information in this manual include: Implementing MicroStrategy: Development and Deployment MicroStrategy Administration For the most up-to-date and detailed description of education offerings and course curricula, visit Resources Documentation MicroStrategy provides both manuals and online help; these two information sources provide different types of information, as described below: Manuals: In general, MicroStrategy manuals provide: Introductory information and concepts Examples and images Checklists and high-level procedures to get started To access documentation resources from any location, click here. Most of these manuals are also available printed in a bound, soft cover format. To purchase printed manuals, contact your MicroStrategy Account Executive with a purchase order number. Help: In general, MicroStrategy help provides: Detailed steps to perform procedures Descriptions of each option on every software screen 2017, MicroStrategy Inc. v

8 Translations Due to translation time, manuals in languages other than English may contain information that is one or more releases behind. You can see the version number on the title page of each manual. Finding information You can search all MicroStrategy books and Help for a word or phrase, with a simple Google search at For example, type MicroStrategy derived metric or MicroStrategy logical table into a Google search. As described above, books typically describe general concepts and examples; Help typically provides detailed steps and screen options. To limit your search to MicroStrategy books, on Google s main page you can click More, then select Books. Additional formats MicroStrategy manuals are available as electronic publications, downloadable on the Apple ibookstore or Google Play, and can be read on your ios or Android device respectively. To download a book, search for the book s title in the ibookstore or Google Play respectively. To view a list of manuals that are currently available, scan the following QR codes using your device s camera: For ios devices, scan the following QR code: For Android devices, scan the following QR code: For new MicroStrategy releases, it may take several days for the latest manuals to be available on the ibookstore or Google Play. vi 2017, MicroStrategy Inc.

9 Guides for MicroStrategy overview and evaluation Introduction to MicroStrategy Instructions for installing, configuring, and using the MicroStrategy Evaluation Edition of the software. This guide also includes a detailed, step-by-step evaluation process of MicroStrategy features, where you perform reporting with the MicroStrategy Tutorial project and its sample business data. MicroStrategy Evaluation Edition Quick Start Guide Overview of the installation and evaluation process, and additional resources. Resources for Security Usher Help Steps to setup your Usher Security network, and control access to logical and physical resources. Manuals for query, reporting, and analysis MicroStrategy Installation and Configuration Guide Information to install and configure MicroStrategy products on Windows, UNIX, Linux, and HP platforms, as well as basic maintenance guidelines. MicroStrategy Upgrade Guide Instructions to upgrade existing MicroStrategy products. MicroStrategy Project Design Guide Information to create and modify MicroStrategy projects, and understand facts, attributes, hierarchies, transformations, advanced schemas, and project optimization. MicroStrategy Basic Reporting Guide Instructions to get started with MicroStrategy Developer and MicroStrategy Web, and how to analyze data in a report. Includes the basics for creating reports, metrics, filters, and prompts. MicroStrategy Advanced Reporting Guide MicroStrategy Report Services Document Creation Guide Instructions to design and create Report Services documents, building on information in the Document and Dashboard Analysis Guide. It is organized to help guide you through creating a new document, from creating the document itself, to adding objects to the new document, and formatting the document and its objects. MicroStrategy Dashboards and Widgets Creation Guide 2017, MicroStrategy Inc. vii

10 Instructions for designing and creating MicroStrategy Report Services dashboards, a type of document that is optimized for viewing online and for user interactivity. It builds on the basic concepts about documents presented in the MicroStrategy Report Services Document Creation Guide. MicroStrategy In-memory Analytics Guide Information to use MicroStrategy OLAP Services features, including Intelligent Cubes, derived metrics, derived elements, dynamic aggregation, view filters, and dynamic sourcing. MicroStrategy Office User Guide Instructions for using MicroStrategy Office to work with MicroStrategy reports and documents in Microsoft Excel, PowerPoint, and Word, to analyze, format, and distribute business data. MicroStrategy Mobile Analysis Guide Information and instructions for using MicroStrategy Mobile to view and analyze data, and perform other business tasks with MicroStrategy reports and documents on a mobile device. MicroStrategy Mobile Design and Administration Guide Information and instructions to install and configure MicroStrategy Mobile, as well as instructions for a designer working in MicroStrategy Developer or MicroStrategy Web to create effective reports and documents for use with MicroStrategy Mobile. MicroStrategy System Administration Guide Concepts and high-level steps to implement, deploy, maintain, tune, and troubleshoot a MicroStrategy business intelligence system. MicroStrategy Supplemental Reference for System Administration Information and instructions for MicroStrategy administrative tasks such as configuring VLDB properties and defining data and metadata internationalization, and reference material for other administrative tasks. MicroStrategy Functions Reference Function syntax and formula components; instructions to use functions in metrics, filters, attribute forms; examples of functions in business scenarios. MicroStrategy MDX Cube Reporting Guide Information to integrate MicroStrategy with MDX cube sources. You can integrate data from MDX cube sources into your MicroStrategy projects and applications. Manuals for Analytics Modules Manual for the Human Resources Analytics Module Human Resources Analytics Module Reference viii 2017, MicroStrategy Inc.

11 Software Development Kits MicroStrategy Developer Library (MSDL) Information to understand the MicroStrategy SDK, including details about architecture, object models, customization scenarios, code samples, and so on. MicroStrategy Web SDK The Web SDK is available in the MicroStrategy Developer Library, which is part of the MicroStrategy SDK Documentation for MicroStrategy Portlets Enterprise Portal Integration Help Information to help you implement and deploy MicroStrategy BI within your enterprise portal, including instructions for installing and configuring out-of-the-box MicroStrategy Portlets for several major enterprise portal servers. Help Each MicroStrategy product includes an integrated help system to complement the various interfaces of the product as well as the tasks that can be accomplished using the product. Some of the MicroStrategy help systems require a web browser to be viewed. For supported web browsers, see the MicroStrategy Readme. MicroStrategy provides several ways to access help: Help button: Use the Help button or? (question mark) icon on most software windows to see help for that window. Help menu: From the Help menu or link at the top of any screen, select MicroStrategy Help to see the table of contents, the Search field, and the index for the help system. F1 key: Press F1 to see context-sensitive help that describes each option in the software window you are currently viewing. For MicroStrategy Web, MicroStrategy Web Administrator, and MicroStrategy Mobile Server, pressing the F1 key opens the context-sensitive help for the web browser you are using to access these MicroStrategy interfaces. Use the Help menu or? (question mark) icon to access help for these MicroStrategy interfaces. Accessing manuals and other documentation sources The manuals are available here as well as from the machine where MicroStrategy was installed. 2017, MicroStrategy Inc. ix

12 Adobe Acrobat Reader is required to view these manuals. If you do not have Acrobat Reader installed on your computer, you can download it here. The best place for all users to begin is with the MicroStrategy Basic Reporting Guide. To access documentation resources on Windows 1 In Windows, choose Start > Programs (or All Programs) > MicroStrategy Documentation > Product Manuals. 2 Click the link for the desired manual or other documentation source. 3 If you click the link for the Narrowcast Services SDK Guide, a File Download dialog box opens. This documentation resource must be downloaded. Select Open this file from its current location, and click OK. If bookmarks are not visible on the left side of an Acrobat (PDF) manual, from the View menu click Bookmarks and Page. This step varies slightly depending on your version of Adobe Acrobat Reader. To access documentation resources on UNIX and Linux 1 Within your UNIX or Linux machine, navigate to the directory where you installed MicroStrategy. The default location is /opt/microstrategy, or $HOME/MicroStrategy/install if you do not have write access to /opt/microstrategy. 2 From the MicroStrategy installation directory, open the Help folder. 3 Open the Product_Manuals.htm file in a web browser. A page opens in your browser showing a list of available manuals in PDF format and other documentation sources. 4 Click the link for the desired manual or other documentation source. 5 If you click the link for the Narrowcast Services SDK Guide, a File Download dialog box opens. This documentation resource must be downloaded. Select Open this file from its current location, and click OK. If bookmarks are not visible on the left side of an Acrobat (PDF) manual, from the View menu click Bookmarks and Page. This step varies slightly depending on your version of Adobe Acrobat Reader. Documentation standards MicroStrategy online help and PDF manuals (available both online and in printed format) use standards to help you identify certain types of content. The following table lists these standards. x 2017, MicroStrategy Inc.

13 These standards may differ depending on the language of this manual; some languages have rules that supersede the table below. Type Indicates bold Button names, check boxes, options, lists, and menus that are the focus of actions or part of a list of such GUI elements and their definitions Example: Click Select Warehouse. italic Names of other product manuals and documentation resources Courier font When part of a command syntax, indicates variable information to be replaced by the user Example: The aggregation level is the level of calculation for the metric. Example: Type copy c:\filename d:\foldername\filename Calculations Code samples Registry keys Path and file names URLs Messages displayed in the screen Text to be entered by the user Example: Sum(revenue)/number of months. Example: Type cmdmgr -f scriptfile.scp and press Enter. + A keyboard command that calls for the use of more than one key (for example, SHIFT+F1). A note icon indicates helpful information for specific situations. A warning icon alerts you to important information such as potential security risks; these should be read before continuing. 2017, MicroStrategy Inc. xi

14 1 GETTING STARTED WITH MICROSTRATEGY OPERATIONS MANAGER Introduction MicroStrategy Operations Manager is a web-based administrative tool that shows you all of your MicroStrategy environments and lets you monitor them in one place. In Operations Manager, you can: Define thresholds for system usage and performance, and you can have the system send alerts when those thresholds are met or exceeded. View key usage and performance information in charts so you can quickly see the overall health of an environment. View information that Operations Manager collects from the Health Center system for each of your environments. For more information on Health Center, see the System Administration Guide. To set up Operations Manager and see its capabilities, see the following: Setting up Operations Manager, page 2 Accessing Operations Manager, page 2 Viewing high-level information about your environments, page 3 Viewing detailed information about an environment, page 8 Configuring Operations Manager, page , MicroStrategy Inc. 1

15 Setting up Operations Manager Before you can access Operations Manager: It must be deployed in your system. For prerequisites and steps, see the Installation and Configuration Guide. Operations Manager does not need to be installed on the same machine as the MicroStrategy Intelligence Server or Web server. After Operations Manager is deployed, use the Configuration Wizard to make the Operations Manager machine the Master Health Agent. If Operations Manager is installed on a separate machine, configure both the Web server and MicroStrategy Intelligence Server as Health Agents and the Operations Manager machine as the Master Health Agent. For steps to configure a machine as a Health Agent or a Master Health Agent, see the System Administration Guide. For any user that administers or monitors Operations Manager, assign the needed access and privileges. For steps to assign privileges, see the System Administration Guide. For the user, assign Monitoring access to the Server Configuration Object: a b c d In MicroStrategy Developer, from the Administration menu, point to Server and then select Configure MicroStrategy Intelligence Server. In the Server Definition, General category, in the Properties area next to Set Configuration object properties, click Modify. The Properties dialog box opens. In the Properties list on the left, click Security. For any user who will be monitoring Operations Manager, click the Object column and from the drop-down list, select Monitoring. You may have to add the user s name. e Click OK twice. Assign the user the privilege of Administer operation manager or Monitor operation manager in the Operations Manager category. Granting the Operations Manager privileges automatically grants all other privileges needed. Accessing Operations Manager You access MicroStrategy Operations Manager through your web browser. To log in to Operations Manager 1 In your web browser, go to one of the following, according to the type of application server you are using for Operations Manager: JSP. ASP , MicroStrategy Inc.

16 where server:port are the machine name and port number where Operations Manager is installed and accessible. 2 On the Connect to Environment page, type in your MicroStrategy user name and password. If the credentials for all the environments are not the same, when you complete the login process, Operations Manager will be connected to those environments whose credentials match what you enter here. You will need to individually connect to all other environments. See Connecting to or disconnecting from an environment, page 4. 3 Select the authentication mode to use. For information on integrating LDAP with MicroStrategy, see the System Administration Guide. 4 Click Login. The Landing page of Operations Manager is displayed. The Operations Manager session does not expire, regardless of how long you leave the session idle, until you log out of the session or the system is shut down. Viewing high-level information about your environments You can view basic information about each of your environments and servers from a single screen. From that screen, you can see details about each environment, as well as configuration information for Operations Manager. To access the Landing page, from anywhere in Operations Manager, click Operations Manager at the top left. Your environments are displayed, sorted by group. To view all the servers in an environment, expand the environment s name. The icon next to each server indicates what kind of server it is: The server is an Intelligence Server The server is a Web server The server is a Mobile Server 2017, MicroStrategy Inc. 3

17 Searching for a server To search for a server, use the search box. Connecting to or disconnecting from an environment You can connect to or disconnect from an environment: To disconnect from an environment, point to the environment and click the Disconnect icon. To connect to an environment, point to the environment and click the Connect icon. You are prompted to log in. Displaying counters Counters indicate the overall health of your servers. To change which counters are displayed, see Changing the displayed counters, page 5. For a list of available counters, see List of counters, page 6. To set the thresholds for counters, see Configuring thresholds for counters, page 7. Hiding information on the Landing page To hide groups or unconnected environments, click the View icon and click Groups or Unconnected Environments. The groups or unconnected environments are displayed or hidden on the page as you click them. Refreshing groups and environments To refresh the information about the groups and environments on the Landing page, click the Refresh icon. This does not refresh the counters. Monitoring environments To see the details for an environment, such as alerts, graphs of server resource usage, how many jobs are executing, and so on, click the environment name. For information about the available details, see Viewing detailed information about an environment, page 8. Managing configuration To manage your Operations Manager configuration, at the upper right of the Landing Page, click the Configuration icon. The Environment Configuration page opens. For , MicroStrategy Inc.

18 information about configuring Operations Manager, see Configuring Operations Manager, page 8. Viewing counters for an environment You can view numeric counters, such as how many alerts or user sessions there are; view line graph counters at a server level; view colored counters at an environment level; and customize which counters are displayed. These are explained below. To see all the available counters, see List of counters, page 6. Changing the displayed counters Counters provide basic information about the health of your servers. You can change which counters are displayed. To change the counters displayed 1 On the Landing page, click the View icon and select Counters. A list of all counters displays. 2 To turn a counter on or off, click the counter s name. Counters are added to or removed from the Landing page as you click them. 3 When you are finished changing the counters, click anywhere outside the View menu. The menu closes. Understanding memory and CPU line graph counters for a server At the server level, the Machine Memory Used, Machine CPU Used, I-Server Memory Used, and I-Server CPU Used counters display as line graphs in one of the following colors: Red: Usage is at a critical level. Orange: Usage is at an adequate level. Green: Usage is at an excellent level. Each line graph represents the memory usage over the past minute, with updates every five seconds. To see the average percentage of memory usage for one of these counters, point to the line graph. The average usage displays in a tooltip, as shown below: 2017, MicroStrategy Inc. 5

19 Understanding memory counters for an environment At the environment level, memory usage displays as one of the following: Red dot : Usage for at least one server in the environment is at a critical level. Orange dot : Usage for at least one server in the environment is at an adequate level; all other servers are at either an adequate level or an excellent level. Green dot : Usage for all servers in the environment is at an excellent level. You can configure the thresholds. For steps, see Configuring thresholds for counters, page 7. If there is a problem with any one of the servers in an environment, an information icon displays in the usage columns of the environment row. Point to the icon for details. List of counters You can view the following counters: Counter name Server Status Up Time Alerts Description The status of the server: Running, Starting, Stopping, Stopped, or Unknown. The percentage of time the server has been up over the past 24 hours. The total number of unread alerts for the environment or server. A value displays for this counter at both the environment level and the server level. At the environment level, the value is equal to the sum of the values for all the servers in the environment , MicroStrategy Inc.

20 Counter name Machine Memory Used Machine CPU Used I-Server Memory Used I-Server CPU Used Open Sessions Disk I/O bytes Memory Pages I/O Network I/O Disk I/O Operation Description The real-time memory usage, displayed in graph format. The real-time CPU usage on the server, displayed in graph format. The real-time memory used by the Intelligence Server, displayed in graph format. The real-time CPU usage by the Intelligence Server, displayed in graph format. The total number of open sessions for the environment. A value displays for this counter at both the environment level and the server level. At the environment level, the value is equal to the sum of the values for all the servers in the environment. Real-time rate of disk read and write in bytes per second. This is hidden by default. Real-time number of pages swapped in and out of memory. This is hidden by default. Real-time rate of network read and write in bytes per second. For the Network I/O counter to display information, a simple network management protocol (SNMP) service agent must be configured and enabled. For instructions, see your third-party SNMP documentation. Real-time total number of in and out operations per second. This is hidden by default. Configuring thresholds for counters You can customize a counter's thresholds for Excellent, Adequate, and Critical performance, which affect the counter's color that is displayed on the Landing page. For example, you may change a counter to turn red when a the server's memory is at 85 percent rather than the default 66 percent. By default, all counters are preset with 33 percent as the Excellent threshold and 66 percent as the Critical threshold. You can change the thresholds for the following counters: Up Time Machine Memory Used Machine CPU Used I-Server Memory Used I-Server CPU Used 2017, MicroStrategy Inc. 7

21 To change the threshold for a counter 1 On the Landing page, click the Configuration icon. 2 On the left, click the Counter icon. The Counters page opens. 3 Move the threshold markers on the slider to set the boundaries between excellent, adequate, and critical performance. If you start making changes to the counter thresholds and then decide you do not want to save the changes, and you have not yet applied them, you can reset the counters to the most recent configuration by clicking Revert. 4 Click Apply when you are finished. Viewing detailed information about an environment You can view details for a selected environment, such as alerts, usage information, or information about jobs and users. Each environment can have one Intelligence Server or one Intelligence Server cluster, and multiple Web and Mobile Servers. To view the details for an environment, from the Landing page, click the environment s name, then click one of the following on the left: Alerts icon : Displays alerts for the environment. You can sort alerts by date, or group by machine. You can also view alerts for just one server. For additional information about alerts, see Viewing alerts for an environment, page 43. Heartbeat icon : Displays server usage information in graph format, such as how much of the server's CPU or memory is used, or the job completion rate. For information about server usage, see Viewing the overall health of an environment, page 44. Monitors icon : Displays the various activity monitors for the environment, such as how many jobs are executing, how many users are connected to a server, and so on. For information about the available monitors, see Monitoring environment activity, page 48. Configuring Operations Manager You can configure the items you work with in Operations Manager, such as when alerts are triggered, what servers to monitor, and so on. Configuring Operations Manager includes the following: Adding and maintaining environments. For steps to create an environment and manage it, see Creating and maintaining environments, page , MicroStrategy Inc.

22 Creating and maintaining groups. For steps to create and manage your groups, see Creating and maintaining groups, page 16. Setting counter thresholds. For steps, see Configuring thresholds for counters, page 7. Configuring alerts. For information on what alerts are available and steps to configure them, such as setting up a real-time alert to notify you by when it is triggered, see Configuring the System to Notify You of Problems, page 18. To access the Configuration page, click the Configuration icon. 2017, MicroStrategy Inc. 9

23 2 DEFINING THE SERVERS, ENVIRONMENTS, AND GROUPS TO MONITOR With Operations Manager, you can easily monitor all of your MicroStrategy systems in one place. You can allocate your MicroStrategy servers into environments, and monitor each environment separately. For steps to configure and manage your environments, see Creating and maintaining environments, page 10. For steps to manage your servers, see Managing servers, page 14. A group is a collection of environments that are all related in some way. For example, you might have a group for all servers on the East Coast and another group for the West Coast. An environment may be a member of more than one group. To configure and manage your groups, see Creating and maintaining groups, page 16. Creating and maintaining environments An environment is a collection of servers involved in the same MicroStrategy-specific task. An environment consists of an Intelligence Server, or a cluster of Intelligence Servers, together with any MicroStrategy Web servers or Mobile Servers that are associated with the Intelligence Server. With Operations Manager, you can manage all servers in an environment at once. For example, a user may have trouble accessing MicroStrategy Web. In Operations Manager, you can check the status of the user s MicroStrategy Web servers and Intelligence Server at the same time. Managing your environments You can view the list of your environments in Operations Manager; create, modify, and delete an environment; and determine whether users can access the usage and job monitors for an environment. 2017, MicroStrategy Inc. 10

24 To manage environments, on the Landing page, click the Configuration icon the Environment icon., then click You can create a new environment by clicking +Create Environment. For steps, see Creating a new environment, page 11. You can display and hide access to usage and job monitor information on the left of the Environment Details page. For example, if maintenance is being done on a server, you may want to hide the tabs until the maintenance is complete. You can display or hide the following: Heartbeat tab: To display the tab showing usage information on the left of the Environment Details page, click Disabled. To hide it, click Enabled. Monitor tab: To display the tab showing job monitor information on the left of the Environment Details page, click Disabled. To hide the Monitor tab, click Enabled. You can modify an existing environment by pointing to the environment, then clicking the Modify icon. For details, see Modifying an environment, page 13. You can include an environment in one or more groups. For details, see Selecting environments for a group, page 17. You can include a server in an environment. For details, see Selecting servers for an environment, page 14. You can delete an environment, by pointing to the environment s row, then clicking the Delete icon. Creating a new environment Before you can monitor servers in Operations Manager, first create an environment and include the servers in the environment. To create a new environment 1 In Operations Manager, click the Configuration icon. Configuration information is displayed on the Environments page. 2 Click +Create Environment. The Create Environment dialog box is displayed. 3 In the Environment Name field, type a descriptive name for the environment. 4 In the Intelligence Server Name field, type the hostname or IP address of your Intelligence Server. 5 In the Port field, type the port to your Intelligence Server. 6 Click Test Connection. The Connect dialog box displays. 7 Enter your MicroStrategy login credentials in the Username and Password fields, and select the authentication method to use. For information on integrating LDAP with MicroStrategy, see the MicroStrategy System Administration Guide , MicroStrategy Inc.

25 8 Click Login. To add a MicroStrategy Web server to the environment 9 Follow the appropriate steps below depending on whether you are adding servers to Operations Manager for the first time, or need to add them to Operations Manager and then add them to the environment: To add a Web server for the first time to Operations Manager and to the environment: a b c d In the Web Server Name field, enter the hostname or IP address of the server hosting MicroStrategy Web. In the Application Path field, enter the application path to MicroStrategy Web. By default, the application path is MicroStrategy, but your installation may be different. In the Port field, enter the port on which MicroStrategy Web runs. Select one of the following server types: e f g ASP JSP If communication between the Intelligence Server and your MicroStrategy Web server is encrypted, select the HTTPS check box. Click Add. Repeat steps a through f for each additional Web server you add. To add a server that is already set up in Operations Manager: a b c Click Add from Pool. A list of available Web servers is displayed. Select the check box next to each Web server you want to add. Click OK. To add a MicroStrategy Mobile Server to the environment 10 Follow the appropriate steps below depending on whether you are adding servers to Operations Manager for the first time, or need to add them to Operations Manager and then add them to the environment: To add a Mobile Server for the first time to Operations Manager and to the environment: a b In the Mobile Server Name field, enter the hostname or IP address of the server that is hosting MicroStrategy Mobile. In the Application Path field, enter the application path to MicroStrategy Mobile. By default, the application path is MicroStrategyMobile, but your installation may be different. 2017, MicroStrategy Inc. 12

26 c d In the Port field, enter the port on which MicroStrategy Mobile runs. Select one of the following server types: e f g ASP JSP If communication between the MicroStrategy Intelligence Server and the MicroStrategy Mobile Server is encrypted, select the HTTPS check box. Click Add. Repeat steps a through f for each additional Mobile Server you add. To add a Mobile Server that is already set up in Operations Manager. a b Click Add from Pool. A list of available Mobile Servers is displayed. Select the check box next to each Mobile Server you want to add. c Click OK. 11 When you are finished, click Create. The new environment is saved. Modifying an environment You can change the details of an environment, such as the servers in the environment, and the groups associated with the environment. To modify an environment 1 In Operations Manager, click the Configuration icon. Configuration information is displayed on the Environments page. 2 Point to the environment to modify, then click the Modify icon. The Edit Environment dialog box is displayed. 3 In the Environment Name field, type a descriptive name for the environment. 4 In the Intelligence Server Name field, type the hostname or IP address of your Intelligence Server. 5 In the Port field, type the port to your Intelligence Server. 6 Click Test Connection. The Connect dialog box displays. 7 Enter your MicroStrategy login credentials, and select the authentication method to use. For information on integrating LDAP with MicroStrategy, see the System Administration Guide. 8 Click Login. 9 To modify the MicroStrategy Web servers and Mobile Servers in the environment, see Selecting servers for an environment. 10 When you are finished, click Save , MicroStrategy Inc.

27 Selecting servers for an environment You can define which MicroStrategy Web and Mobile servers are included in an environment. To add or remove MicroStrategy Web or Mobile servers to or from an environment 1 In Operations Manager, click the Configuration icon. Configuration information is displayed on the Environments page. 2 Point to the environment s row, then click the Modify icon. The Edit Environment dialog box is displayed. To modify MicroStrategy Web servers 3 For steps to add additional Web servers, see To add a MicroStrategy Web server to the environment, page To remove a Web server from the environment, click the Delete icon next to the server you want to remove, then click. 5 To modify a Web server, click the Edit icon next to the server you want to modify, change the Web server information as needed, then click OK. To modify MicroStrategy Mobile Servers 6 For steps to add additional Mobile Servers, see To add a MicroStrategy Mobile Server to the environment, page To remove a Mobile Server from the environment, click the Delete icon next to the server you want to remove, then click. 8 To modify a Mobile Server, click the Edit icon next to the server you want to modify, change the Mobile Server information as needed, then click OK. 9 When you are finished, click Save. Managing servers You can view the list of servers in an environment, start and stop a server, view the server status, and configure which servers are included in an environment. An Operations Manager environment is made up of one or more servers. A server is a machine that is running a MicroStrategy server component, such as Intelligence Server, MicroStrategy Web server, or MicroStrategy Mobile Server. 2017, MicroStrategy Inc. 14

28 You can view the servers in an environment and check their status. For details, see Viewing the servers in an environment, page 15. You can start, stop, or restart an Intelligence Server. For instructions, see Starting, stopping, or restarting a server, page 15. You can configure which servers are part of an environment. For steps, see Selecting servers for an environment, page 14. Viewing the servers in an environment You can view the servers in an environment, view the type of server (Web server, Intelligence Server, or Mobile Server), what machine is hosting it, and see the server status. To view the server status 1 On the Operations Manager Landing page, click the Configuration icon, then click the Servers icon. 2 From the Environments drop-down list, select the environment. The servers in the environment are listed with details. You can start and stop an Intelligence Server. For steps, see Starting, stopping, or restarting a server. Starting, stopping, or restarting a server You can start, stop, or restart an Intelligence Server in an environment. Servers can be in one of the following states: Started, Stopped, or Starting. To start, stop, or restart a server 1 In Operations Manager, click the Configuration icon. Configuration information is displayed on the Environments page. 2 Click the Servers icon. 3 From the environment drop-down list, select the environment that contains the server you want to start, stop, or restart. The servers and their details are displayed. 4 Point to the server and perform one of the following: To start a server click the Start icon. To stop a server, click the Stop icon. To restart a server, click the Restart icon. A login dialog box is displayed , MicroStrategy Inc.

29 5 Type a username and password for the machine's operating system and click Login. The server status changes. Creating and maintaining groups You can combine your environments into groups so you can easily monitor them in Operations Manager. For example, you may have a different environment for servers in each geographic region. In this case, you may create a geographic group that includes all the region environments. You may also have a different environment for servers that service requests from each business unit, so you may create a group that includes all the business unit environments. With those groups, you can see the environments and servers by geographic region or by business unit. From the Landing page, you can expand a group and see the underlying environments, then expand the environments to see the servers. You can add an environment to more than one group. An environment is not required to be a group; any environment that is not in a group is displayed as an ungrouped environment on the Landing page. For steps to create a group, place environments in a group, and delete a group, see the following: Creating a new group, page 16 Selecting environments for a group, page 17 Deleting a group, page 17 Creating a new group You can create groups to organize your environments. You can then view from one place all environments and servers that are in the group. To create a new group 1 In Operations Manager, click the Configuration icon. Configuration information is displayed on the Environments page. 2 Click the Groups icon. 3 Click Add New Group. The Create Group configuration panel opens. 4 In the Name field, type a name for the group. 5 Select the check box for each environment that you want to include in this group. You can use the Environments search box to search for the ones you want. 6 Click Save. The group is created. 2017, MicroStrategy Inc. 16

30 Selecting environments for a group You can configure which environments are in a group so that you can view from one place the environments and servers within that group. To add environments to or remove environments from a group 1 In Operations Manager, click the Configuration icon. Configuration information displays on the Environments page. 2 Click the Groups icon. 3 Point to the group you want modify, then click the Edit icon. The Edit Group panel opens. 4 To add an environment to the group, select the environment's check box; to remove it from the group, clear the check box. 5 Click Save. The changes to the group are saved. Deleting a group If you no longer want to use a group, you can delete it. Deleting a group does not delete an environment that is in the group. Environments are not required to be in a group. If you delete a group, an environment that was in that group, and is not in any other group, displays in Operations Manager as an ungrouped environment. To delete a group 1 In Operations Manager, click the Configuration icon. Configuration information is displayed on the Environments page. 2 Click the Groups icon. 3 Point to the group you want to delete, click the Delete icon, and then click , MicroStrategy Inc.

31 3 CONFIGURING THE SYSTEM TO NOTIFY YOU OF PROBLEMS You can configure Operations Manager to notify you of events that need to be addressed. For example, you may set an alert to warn you when report processing times are too long, when the CPU usage on a machine becomes too high for a sustained time, or when a phrase or word you specify appears in a log file. Some alerts can be configured to send to a recipient or list of recipients. For steps on turning alerts on or off, see Turning alerts on or off, page 18. For steps on configuring alerts, see Configuring alerts, page 19. For a list of alerts you can configure, by category, see Available alert categories, page 19. Turning alerts on or off The steps for turning alerts on or off are below. You can do this for real-time alerts; system alerts are always on. To turn alerts on or off 1 On the Landing page, click the Configuration icon. The Configuration page opens. 2 Click the Alerts icon. The Alerts configuration page displays. 3 From the Environment drop-down menu, select the environment you want to turn alerts on or off for. 4 From the Server drop-down menu, select the server you want to turn alerts on or off for. 5 To list alerts in one category, select the category, such as MicroStrategy Intelligence Server, from the Category drop-down list. 2017, MicroStrategy Inc. 18

32 6 To turn on an alert, under the Status column, move the Off slider to On. If the Configuration panel opens, provide the necessary configuration values and click Apply. 7 To turn off an alert, under the Status column, move the On slider to Off. Configuring alerts The steps for configuring alerts are below. To configure an alert 1 On the Landing page, click the Configuration icon. The Configuration page opens. 2 Click the Alerts icon. The Alerts configuration page displays. 3 From the Environment drop-down menu, select the environment you want to configure alerts for. 4 From the Server drop-down menu, select the server you want to configure alerts for. 5 To list alerts in one category, select the category, such as MicroStrategy Intelligence Server, from the Category drop-down list. 6 Click the name of the alert you want to configure. The Configuration panel opens on the right. 7 Make changes to the configuration options. For categories of alerts and details on each alert s options, see the appropriate section in Available alert categories, page Click Apply. 9 If the alert is a real-time alert, turn it on to enable it. For steps, see Turning alerts on or off. Available alert categories You can configure and turn on alerts depending on what points of the system are having problems. For example, if you notice a machine that repeatedly has performance issues, you can use the alerts in the machine usage and performance category for that machine. Or if you want to be notified if a Mobile Server becomes unavailable, you can turn on alerts in the Web and Mobile Server availability category. Below is the list of alert categories. Monitoring machine usage and performance with configuration alerts, page , MicroStrategy Inc.

33 Monitoring cache and Intelligence Server availability with MicroStrategy 3-tier client alerts, page 28 Monitoring Web and Mobile Server availability with MicroStrategy 4-tier client alerts, page 32 Monitoring Intelligence Server performance with MicroStrategy Intelligence Server alerts, page 35 Monitoring Mobile ASPx with MicroStrategy Mobile ASPx alerts, page 40 Monitoring Mobile JSP with MicroStrategy Mobile JSP alerts, page 41 Monitoring Web JSP with MicroStrategy Web JSP alerts, page 42 Monitoring machine usage and performance with configuration alerts The configuration alerts monitor the usage and performance of your machines and network. You can configure the following configuration alerts: Memory Usage alerts, page 20 CPU Usage alerts, page 21 Logical Disk Free Space alerts, page 23 Logical Disk I/O alert, page 24 Memory Pages I/O alert, page 24 Network Traffic In and Out alerts, page 25 Network Status alerts, page 26 Page File Usage alert, page 28 Memory Usage alerts Sends an alert if memory usage thresholds on a server are exceeded. For example, you can send an alert when the available memory falls below a certain amount or when memory usage equals or exceeds a certain amount for a specified time. You can configure the following thresholds and other options for available and used memory on a server: Option Description Required? Real Time Counter Polling Period The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for these alerts. Read only 2017, MicroStrategy Inc. 20

34 Option Description Required? Real Time Counter Instance Available Memory Alerting Threshold (MB) Available Memory Alerting Sustain Interval Available Memory Alerting Minimum Firing Interval Used Memory Alerting Threshold (MB) Used Memory Alerting Sustain Interval Used Memory Alerting Minimum Firing Interval For MicroStrategy use. The amount of available memory, in megabytes, that triggers an alert. If the amount of available memory on the server is at or less than this amount, an alert is triggered. The default is 20. The number of consecutive polling periods that the Available Memory Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be maintained. For example, if this interval is 12 and the polling period is 5, the threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the last available memory usage alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, the polling period is 5, this interval must be at least 60. The total amount of used memory, in megabytes, that triggers an alert. If the usage amount equals or exceeds this amount, an alert is triggered. The default is 20. The number of consecutive polling periods that the Used Memory Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the alerting threshold must be maintained. For example, if this interval is 12 and the polling period is 5, the threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the last used memory usage alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, with the polling period of 5, this interval must be at least 60. Read only CPU Usage alerts Sends alerts about CPU usage for a server. For example, you can send an when a server's total CPU usage meets or exceeds an amount for a specified time. You can configure the following thresholds and other options for a server's CPU usage: Option Description Required? Real Time Counter Polling Period The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for these alerts. Read only , MicroStrategy Inc.

35 Option Description Required? Real Time Counter Instance Alert Recipient Total CPU Percentage Alert Threshold Total CPU Percentage Alerting Sustain Interval Total CPU Percentage Alerting Minimum Firing Interval Kernel CPU Percentage Alerting Threshold Kernel CPU Percentage Alerting Sustain Interval Kernel CPU Percentage Alerting Minimum Firing Interval User CPU Percentage Alerting Threshold User CPU Percentage Alerting Sustain Interval For MicroStrategy use. The addresses the alerts are sent to when the thresholds for this alert are met. Separate multiple addresses with a semicolon (;). The CPU usage amount that triggers an alert, expressed as a percentage of the total available CPU capacity. If the total CPU usage is at or above this amount, an alert is triggered. The default is 20. The number of consecutive polling periods that the Total CPU Percentage Alert Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the alerting threshold must be maintained. For example, if this interval is 12 and the polling period is 5, the Total CPU Percentage Alert Threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Total CPU Percentage Alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, with the polling period of 5, this interval must be at least 60. The kernel CPU usage amount that triggers an alert, expressed as a percentage of the total kernel CPU capacity. If the kernel CPU usage is at or above this amount, an alert is triggered. The default is 20. The number of consecutive polling periods that the Kernel CPU Percentage Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be maintained. For example, if this is 12 and the polling period is 5, the threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Kernel CPU Percentage alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and the polling period is 5, a new alert may not be triggered until 300 seconds after the last one was triggered. The user CPU usage amount that triggers an alert, expressed as a percentage of the total user CPU capacity. If the user CPU usage is at or above this amount, an alert is triggered. The default is 20. The number of consecutive polling periods that the User CPU Percentage Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be maintained. For example, if this is 12 and the polling period is 5, the User CPU Percentage Alerting Threshold must be Read only No 2017, MicroStrategy Inc. 22

36 Option Description Required? maintained for 60 seconds before an alert is triggered. User CPU Percentage Alerting Minimum Firing Interval The minimum number of consecutive polling periods after the User CPU Percentage alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and the polling period is 5, a new alert may not be triggered until 300 seconds after the last one was triggered. Logical Disk Free Space alerts Sends alerts about the amount of logical disk free space on a server. For example, you can send an when the logical disk free space is at or below a specified amount for a specified time. You can configure the following thresholds and other options for a server's logical free disk space: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient Logical Disk Free Space Percentage Alerting Threshold Logical Disk Free Space Percentage Alerting Sustain Interval Logical Disk Free Space Percentage Alerting Minimum Firing Interval Logical Partition or directory The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for the alert. For MicroStrategy use. The addresses the alerts are sent to when the threshold for this alert is met. Separate multiple addresses with a semicolon (;). The logical disk free space amount that triggers an alert, expressed as a percentage of the total logical disk free space capacity. If the logical disk free space usage is at or above this amount, an alert is triggered. The default is 20. The number of consecutive polling periods that the Logical Disk Free Space Percentage Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be maintained. For example, if this is 12 and the polling period is 5, the Logical Disk Free Space Percentage Alerting Threshold must be maintained for 60 seconds before the alert is triggered. The minimum number of consecutive polling periods after the Logical Disk Free Space Percentage alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and the polling period is 5, a new alert may not be triggered until 300 seconds after the last one was triggered. The logical partition or directory from which to gather the logical disk free space information. The default is C:. Read only Read only No , MicroStrategy Inc.

37 Logical Disk I/O alert Sends an alert about a server's number of logical disk input and output operations per second. For example, you can send an when the number of operations per second is at or above a specified amount for a specified time. You can configure the following thresholds and other options for a server's logical disk input and output operations: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient Logical Disk IO per Second Alerting Threshold Logical Disk IO per Second Alerting Sustain Interval Logical Disk IO per Second Alerting Minimum Firing Interval The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for the alert. For MicroStrategy use. The addresses the alerts are sent to when the threshold for this alert is met. Separate multiple addresses with a semicolon (;). The number of logical disk input and output operations per second that triggers an alert. If the number of logical disk input and output operations is at or above this amount, an alert is triggered. The default is 20. The number of consecutive polling periods the Logical Disk IO per Second Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the polling period is the total number of seconds the threshold must be maintained. For example, if this is 12 and the polling period is 5, the Logical Disk IO per Second Alerting Threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Logical Disk I/O per Second alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and the polling period is 5, a new alert may not be triggered until 300 seconds after the last one was triggered. Read only Read only No Memory Pages I/O alert Sends alerts about the number of memory pages input/output operations per second on a server. For example, you can send an when the number of operations per second on a server is at or above a specified amount for a specified time. You can configure the following thresholds and other options for a server's memory page operations: Option Description Required? Real Time Counter The number of seconds between polling times. Operations Read 2017, MicroStrategy Inc. 24

38 Option Description Required? Polling Period Real Time Counter Instance Alert Recipient Memory Pages IO per Second Alerting Threshold Memory Pages IO per Second Alerting Sustain Interval Memory Pages IO per Second Alerting Minimum Firing Interval Manager polls the server every 5 seconds to get the real-time information for the alert. For MicroStrategy use. The addresses the alerts are sent to when the threshold for this alert is met. Separate multiple addresses with a semicolon (;). The number of pages being swapped in and out of memory per second that triggers an alert. If the number of pages is at or above this amount, an alert is triggered. The default is 20. The number of consecutive polling periods the Memory Pages IO per Second Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the Alerting Threshold must be maintained. For example, if this is 12 and the polling period is 5, the Memory Pages IO per Second Alerting Threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Memory Pages IO per Second alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and the polling period is 5, a new alert may not be triggered until 300 seconds after the last one was triggered. only Read only No Network Traffic In and Out alerts Sends alerts according to the amount of network in and out traffic per second on a server. For example, you can send an when the network in traffic reaches a specified amount for a specified time. For this alert to work, a simple network management protocol (SNMP) service agent must be configured and enabled. For instructions, see your third-party SNMP documentation. You can configure the following thresholds and other options for a server's network in and out traffic: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for these alerts. For MicroStrategy use. The addresses the alerts are sent to when the thresholds for this alert are met. Separate multiple addresses with a semicolon (;). Read only Read only No , MicroStrategy Inc.

39 Option Description Required? SNMP Agent Host IP Address SNMP Agent Host Port Number SNMP Agent Community SNMP Agent Version Network In Alerting Threshold (Bytes) Network In Alerting Sustain Interval Network In Alerting Minimum Firing Interval Network Out Alerting Threshold (Bytes) Network Out Alerting Sustain Interval Network Out Alerting Minimum Firing Interval The IP address of the simple network management protocol (SNMP) agent that collects the network traffic in and out. The default is the IP address on which you are running Operations Manager. The port of the SNMP agent that collects the network traffic in and out. The default is 161. The community settings of the SNMP agent that collects the network traffic in and out. The default is public. The agent s version of SNMP that collects the network in and out traffic. The SNMP version can be 1 or 2. The default is 1. The Network In amount, in bytes, that triggers an alert. If the amount of data coming into the network equals or exceeds this amount, an alert is triggered. The default is 20. The number of consecutive periods the Network In Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be maintained. For example, if this is 12 and the polling period is 5, the Network In Alerting Threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Network In alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and with the poling period of 5, a new alert may not be triggered until 300 seconds after the last one was triggered. The network out amount, in bytes, that triggers an alert. If the amount of data going out of the network equals or exceeds this amount, an alert is triggered. The default is 20. The number of consecutive periods the Network Out Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be maintained. For example, if this is 12 and the polling period is 5, the Network Out Alerting Threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Network Out alert was triggered before that alert can be triggered again. The default is 12. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and with the poling period of 5, a new alert may not be triggered until 300 seconds after the last one was triggered. Network Status alerts Sends alerts that are based on the speed or status of the network. For example, you can send an when the network speed is too slow for a specified time. 2017, MicroStrategy Inc. 26

40 You can configure the following thresholds and other options for the network status: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient Destination IP Address Network Latency Alerting Threshold Network Latency Alerting Sustain Interval Network Latency Alerting Minimum Firing Interval Network Packet Loss Percentage Alerting Threshold Network Packet Loss Percentage Alerting Sustain Interval Network Packet Loss Percentage Alerting Minimum Firing Interval The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for the alert. For MicroStrategy use. The addresses the alerts are sent to when the thresholds for this alert are met. Separate multiple addresses with a semicolon (;). The IP address of the machine this computer attempts to contact to test the network conditions. The network latency time, in milliseconds, between the source and destination machines that triggers an alert. If the network latency meets or exceeds this time, an alert is triggered. The default is 20. The number of consecutive polling periods the Network Latency Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the alerting threshold must be maintained. For example, if this is 12 and the polling period is 5, the threshold must be met for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Network Latency alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and the polling period is 5, a new alert may not be triggered until 300 seconds after the last one was triggered. The amount of packet loss that occurs between the source and destination machines that triggers an alert, expressed as a percentage of the total packets sent. If the packet loss percentage meets or exceeds this amount, an alert is triggered. The default is 20. The number of consecutive polling periods that the Network Packet Loss Percentage Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be met be exceeded. For example, if this is 12 and the polling period is 5, the threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Network Packet Loss Percentage alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60, a new alert may not be triggered until 300 seconds after the last one was triggered. Read only Read only No , MicroStrategy Inc.

41 Page File Usage alert Sends alerts according to the page file usage percentage. For example, you can send an when the page file usage percentage on a server meets or exceeds a specified amount for a specified time. You can configure the following thresholds and other options for a server's page file usage: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient Page File Usage Percentage Alerting Threshold Page File Usage Percentage Alerting Sustain Interval Page File Usage Percentage Alerting Minimum Firing Interval The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for this alert. For MicroStrategy use. The addresses the alerts are sent to when the threshold for this alert is met. Separate multiple addresses with a semicolon (;). The page file usage amount that triggers an alert, expressed as a percentage. If the page file usage meets or exceeds this amount, an alert is triggered. The default is 20. The number of consecutive polling periods that the Page File Usage Percentage must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the Alerting Threshold must be maintained. For example, if this is 12 and the polling period is 5, the threshold must be maintained for 60 seconds before an alert is triggered. The minimum number of consecutive polling periods after the Page File Usage Percentage alert was triggered before that alert can be triggered again. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and the polling period is 5, a new alert may not be triggered until 300 seconds after the last one was triggered. Read only Read only No Monitoring cache and Intelligence Server availability with MicroStrategy 3-tier client alerts You can configure the three-tier client alerts to monitor for report cache and Intelligence Server availability: Cache Availability alert, page 29 Intelligence Server Availability alert, page , MicroStrategy Inc. 28

42 Cache Availability alert Sends alerts about whether one or more report caches in a project are unavailable on an Intelligence Server. For example, if the cache becomes unavailable for a critical report that key users must have, you can send an alert. You can configure the following alert options for monitoring a report's cache availability on one or more servers and projects: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient MicroStrategy Intelligence Server Name(s) User Name(s) The number of seconds between polling times. Operations Manager polls the server every 180 seconds to get the real-time information for the alert. For MicroStrategy use. The addresses the alerts are sent to when the thresholds for this alert are met. Separate multiple addresses with a semicolon (;). The hostname of the MicroStrategy Intelligence Server you want to monitor cache availability for. Separate multiple server names with a semicolon. The default is the Intelligence Server for the environment you are configuring the alert for. If you specify more than one server here, you must specify the same number of the following settings: User Name Password Authentication Mode Port Number MicroStrategy Project Name Report ID The MicroStrategy user name for the Intelligence Server. Separate multiple user names with a semicolon. If the user name has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "John Doe". The default is the user name for the environment you are configuring the alert for. Read only Read only No , MicroStrategy Inc.

43 Option Description Required? Password(s) Authentication Mode(s) Port Number(s) MicroStrategy Project Name Report ID Alerting Minimum Firing Interval The password of the MicroStrategy user for the Intelligence Server. Separate multiple passwords with a semicolon. If a password has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "pass word". The default is the password for the environment you are configuring the alert for. If a user does not have a password, use a space for any passwordless account. You must specify the same number of passwords here as entries in the MicroStrategy Intelligence Server Name field. For example, if you have three servers and the user for the middle one does not use a password, specify the passwords as follows: password1; ;password2 The authentication mode used for logging in to the MicroStrategy Intelligence Server. Separate multiple authentication modes with a semicolon. The default is the authentication mode for the environment you are configuring the alert for. The port number for the MicroStrategy Intelligence Server. Separate multiple port numbers with a semicolon. The default is the port of the Intelligence Server for the environment you are configuring the alert for. The name of the MicroStrategy project storing the report that Health Center executes when checking the Cache Availability. Separate multiple project names with a semicolon. If the project name has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "Project Name". If it has a quotation mark in it, escape it with a backslash (\). For example, if the project name is The New Project, type "The \"New\" project". The object ID of the report that Health Center executes when checking the Cache Availability. To get the object ID, view the report s properties. You can specify one report per server. If you are configuring this alert for multiple servers, separate the IDs with a semicolon. The minimum number of consecutive polling periods after the Cache Availability alert was triggered before the alert can be triggered again. The default is 2. This value multiplied by the Real Time Counter Polling Period must be 300 or more. With the polling period of 180, this must be at least 2, and a new alert may not be triggered until 360 seconds after the last one was triggered. No Intelligence Server Availability alert Sends an alert if one or more Intelligence Servers are unavailable. For example, you can send an when Intelligence Server is consistently unavailable for a specified time. You can configure the following options for Intelligence Server availability: 2017, MicroStrategy Inc. 30

44 Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient MicroStrategy Intelligence Server Name(s) User Name(s) Password(s) Authentication Mode(s) Port Number(s) Alerting Minimum Firing Interval The number of seconds between polling times. Operations Manager polls the server every 180 seconds to get the real-time information for this alert. For MicroStrategy use. The address that alerts are sent to when the threshold for this alert is met. Separate multiple addresses with a semicolon (;). The hostname of the MicroStrategy Intelligence Server you want to monitor for availability. Separate multiple server names with a semicolon. The default is the Intelligence Server for the environment you are configuring the alert for. If you specify more than one server here, you must specify the same number of the following settings: User Name Password Authentication Mode Port Number The MicroStrategy user name for the Intelligence Server. Separate multiple user names with a semicolon. If the user name has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "John Doe". The default is the user name for the environment you are configuring the alert for. The password of the MicroStrategy user for the Intelligence Server. Separate multiple passwords with a semicolon. If a password has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "pass word". The default is the password for the environment you are configuring the alert for. If a user does not have a password, use a space for any passwordless account. You must specify the same number of passwords here as entries in the MicroStrategy Intelligence Server Name field. For example, if you have three servers and the middle one does not use a password, specify the passwords as follows: password1; ;password2 The authentication mode used for logging in to the MicroStrategy Intelligence Server. Separate multiple authentication modes with a semicolon. The default is the authentication mode for the environment you are configuring the alert for. The port number for the MicroStrategy Intelligence Server. Separate multiple port numbers with a semicolon. The default is the port of the Intelligence Server for the environment you are configuring the alert for. The minimum number of consecutive polling periods after the last Intelligence Server Availability alert was triggered before that alert Read only Read only No , MicroStrategy Inc.

45 Option Description Required? can be triggered again. The default is 2. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 2 and the polling period is 180, a new alert may not be triggered until 360 seconds after the last one was triggered. Monitoring Web and Mobile Server availability with MicroStrategy 4-tier client alerts You can configure the four-tier client alerts to monitor for Web and Mobile Server availability: Mobile Server Availability alert, page 32 Web Server Availability alert Mobile Server Availability alert Sends an alert if one or more Mobile Servers become unavailable. For example, you can send an alert when a Mobile Server is unavailable for a specified time. You can configure the following options for one or more Mobile Servers' availability alerts: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient MicroStrategy Web Application URL(s) The number of seconds between polling times. Operations Manager polls the server every 180 seconds to get the real-time information for this alert. For MicroStrategy use. The addresses the alerts are sent to when the threshold for this alert is met. Separate multiple addresses with a semicolon (;). The URL of the MicroStrategy Mobile application you want to monitor. Separate multiple URLs with a semicolon. The default is If you specify more than one URL here, you must specify the same number of the following settings: MicroStrategy Intelligence Server Name User Name Password Authentication Mode Port Number Read only Read only No MicroStrategy The hostname of the MicroStrategy Intelligence Server you want to No 2017, MicroStrategy Inc. 32

46 Option Description Required? Intelligence Server Name(s) User Name(s) Password(s) Authentication Mode(s) Port Number(s) Alerting Minimum Firing Interval monitor for availability. Separate multiple server names with a semicolon. The default is the Intelligence Server for the environment you are configuring the alert for. The MicroStrategy user name for the Intelligence Server. Separate multiple user names with a semicolon. If the user name has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "John Doe". The default is the user name for the environment you are configuring the alert for. The password of the MicroStrategy user for the Intelligence Server. Separate multiple passwords with a semicolon. If a password has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "pass word". The default is the password for the environment you are configuring the alert for. If a user does not have a password, use a space for the passwordless account. You must specify the same number of passwords here as entries in the MicroStrategy Intelligence Server Name field. For example, if you have three servers and the middle one does not use a password, specify the passwords as follows: password1; ;password2 The authentication mode used for logging in to the MicroStrategy Intelligence Server. Separate multiple authentication modes with a semicolon. The default is the authentication mode for the environment you are configuring the alert for. The port number for the MicroStrategy Intelligence Server. Separate multiple port numbers with a semicolon. The default is the port of the Intelligence Server for the environment you are configuring the alert for. The minimum number of consecutive polling periods after the last Report Alerting Time alert was triggered before that alert can be triggered again. The default is 2. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this interval is 2 and the polling period is 180, a new alert may not be triggered until 360 minutes after the last one was triggered. No Web Server Availability alert Sends an alert if a Web server you specify becomes unavailable. For example, you can send an alert when the Web server is consistently unavailable for a specified time. You can configure the following options for one or more Web servers' availability: Option Description Required? Real Time Counter Polling Period The number of seconds between polling times. Operations Manager polls the server every 180 seconds to get the real-time information for the alert. Read only , MicroStrategy Inc.

47 Option Description Required? Real Time Counter Instance Alert Recipient MicroStrategy Web Application URL(s) MicroStrategy Intelligence Server Name(s) User Name(s) Password(s) Authentication Mode(s) Port Number(s) For MicroStrategy use. The addresses the alerts are sent to when the threshold for this alert is met. Separate multiple addresses with a semicolon (;). The URL of the MicroStrategy Web application you want to monitor. Separate multiple URLs with a semicolon. The default is If you specify more than one URL here, you must specify the same number of the following settings: MicroStrategy Intelligence Server Name User Name Password Authentication Mode Port Number In addition, if you specify a MicroStrategy project name or report ID, or both, for one server, you must specify a project name or report ID, or both, for all servers. The hostname of the MicroStrategy Intelligence Server you want to monitor for availability. Separate multiple server names with a semicolon. The default is the Intelligence Server for the environment you are configuring the alert for. The MicroStrategy user name for the Intelligence Server. Separate multiple user names with a semicolon. If the user name has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "John Doe". The default is the user name for the environment you are configuring the alert for. The password of the MicroStrategy user for the Intelligence Server. Separate multiple passwords with a semicolon. If a password has an internal space or semicolon (;), enclose the entire value within double quotes. For example, "pass word". The default is the password for the environment you are configuring the alert for. If a user does not have a password, use a space for the passwordless account. You must specify the same number of passwords here as entries in the MicroStrategy Intelligence Server Name field. For example, if you have three servers and the middle one does not use a password, specify the passwords as follows: password1; ;password2 The authentication mode used for logging in to the MicroStrategy Intelligence Server. Separate multiple authentication modes with a semicolon. The default is the authentication mode for the environment you are configuring the alert for. The port number for the MicroStrategy Intelligence Server. Separate multiple port numbers with a semicolon. The default is Read only No No No 2017, MicroStrategy Inc. 34

48 Option Description Required? the port of the Intelligence Server for the environment you are configuring the alert for. Alerting Minimum Firing Interval The minimum number of consecutive polling periods after the last Report Alerting Time alert was triggered before that alert can be triggered again. The default is 2. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 2 and the polling period is 180, a new alert may not be triggered until 360 seconds after the last one was triggered. Monitoring Intelligence Server performance with MicroStrategy Intelligence Server alerts You can configure alerts to monitor an Intelligence Server's performance, such as CPU usage, how long jobs take to complete, whether certain words or phrases appear in a log file, and so on. These alerts and options include: Intelligence Server (IServer) Performance Counter alerts Intelligence Server (IServer) Log Parser alert Job Duration alert Report Throughput Counter alerts Memory Depletion alert Intelligence Server (IServer) Performance Counter alerts Sends alerts about the Intelligence Server performance. For example, you can send an alert when Intelligence Server CPU usage meets or exceeds a specified percentage for a specified time. You can configure the following options about the performance on an Intelligence Server: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for these alerts. For MicroStrategy use. The addresses the alerts are sent to when the thresholds for this alert are met. Separate multiple addresses with a semicolon (;). Read only Read only No , MicroStrategy Inc.

49 Option Description Required? Port Number The port number of the Intelligence Server. The default is CPU Percentage Alerting Threshold (%) CPU Percentage Alerting Sustain Interval CPU Percentage Alerting Minimum Firing Interval Extended CPU Percentage Alerting Threshold (%) Extended CPU Percentage Alerting Sustain Interval Extended CPU Percentage Alerting Minimum Firing Interval Memory Usage Alerting Threshold (MB) Memory Usage Alerting Sustain Interval Memory Usage Alerting Minimum Firing Interval The CPU usage percent that triggers an alert. If the CPU usage meets or exceeds this amount, an alert is triggered. The default is 95. The number of consecutive polling periods that the CPU Percentage Alerting Threshold must meet or exceed to trigger an alert. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be maintained. For example, if the polling period is 5 and this is 20, the threshold must be maintained for 100 seconds before an alert is triggered. The default is 24. The minimum number of consecutive polling periods before the next CPU percentage alert can be triggered. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, with the polling period of 5, this interval must be at least 60. The extended CPU usage percent that triggers an alert. If the extended CPU usage meets or exceeds this amount, an alert is triggered. The default is 95. The number of consecutive polling periods that the Extended CPU Percentage Alerting Threshold must meet or exceed to trigger an alert. The default is 24. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must maintain. For example, with the polling period of 5 and this interval is 20, the threshold must meet or exceed for 100 seconds before an alert is triggered. The minimum number of consecutive polling periods before the next extended CPU percentage alert can be triggered. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, with the polling period of 5, this interval must be at least 60. The amount of memory usage for an alert to be triggered. If the memory usage meets or exceeds this amount, an alert is triggered. The default is 0. The number of consecutive polling periods that the Memory Usage Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be maintained. For example, if the polling period is 5 and this is 20, the threshold must be maintained for 100 seconds before an alert is triggered. The minimum number of consecutive polling periods before the next memory usage alert can be triggered. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if the Polling Period is 5, the Minimum Firing Interval must be at least , MicroStrategy Inc. 36

50 Option Description Required? Extended Memory Usage Alerting Threshold (MB) Extended Memory Usage Alerting Sustain Interval Extended Memory Usage Alerting Minimum Firing Interval The amount of extended memory usage that triggers an alert. If the extended memory usage meets or exceeds this amount, an alert is triggered. The default is 0. The number of consecutive polling periods that the Extended Memory Usage Alerting Threshold must meet or exceed to trigger an alert. The default is 12. This number multiplied by the Real Time Counter Polling Period is the total number of seconds the threshold must be met. For example, if the polling period is 5 and this is 20, the threshold must be maintained for 100 seconds before an alert is triggered. The minimum number of consecutive polling periods before the next extended memory usage alert can be triggered. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if the polling period is 5, this firing interval must be at least 60. Intelligence Server (IServer) Log Parser alert Sends an alert about the contents of the DSSErrors.log file. The DSSErrors.log file is the primary file in which MicroStrategy records information about its operation. For example, you could search for 0x A (which finds this type of error message, related to History List messages, in the log file: :14: :00 MsiWorkingSet::ReturnRptInstance: AddMsg() failed, return error 0x A) and if that text occurs in the log file, send an alert. You can configure the following options for the log file alert on an Intelligence Server: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient Log Entry The number of seconds between polling times. Operations Manager polls the server every 60 seconds to get the real-time information for this alert. For MicroStrategy use. The addresses the alerts are sent to when the strings for this alert are found. Separate multiple addresses with a semicolon (;). The string or strings to search for in all fields in the DSSErrors.log file. Separate multiple strings with a vertical bar ( ) which serves as an OR in this boolean search. Any of the terms found triggers an alert. No quotation marks are needed. Read only Read only No Job Duration alert Sends alerts about job duration on the Intelligence Server. For example, you can send an when any job duration exceeds a specified time , MicroStrategy Inc.

51 You can configure the following options for how long jobs are taking on an Intelligence Server: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient Alerting Threshold User Name Password Authentication Mode Port Number The number of seconds between polling times. Operations Manager polls the server every 30 seconds to get the real-time information for this alert. For MicroStrategy use. The addresses the alerts are sent to when the threshold for this alert is met. Separate multiple addresses with a semicolon (;). The job duration, in seconds, for an alert to be triggered. If a job takes this long or longer to execute, an alert is triggered. The MicroStrategy user name for the Intelligence Server. The default is the user name for the environment you are configuring the alert for. The password of the MicroStrategy user for the Intelligence Server. The default is the password for the environment you are configuring the alert for. The authentication mode for the MicroStrategy Intelligence Server. The default is the authentication mode for the environment you are configuring the alert for. The port number for the MicroStrategy Intelligence Server. The default is the port number for the environment you are configuring the alert for. Read only Read only No No Report Throughput Counter alerts Sends alerts about the report processing speed on the Intelligence Server, such as how long it is in a queue, and if reports are being submitted at the same rate they are being completed. For example, you can send an when the averaged report queue waiting time exceeds a specified time. You can configure the following options for report throughput on an Intelligence Server: Option Description Required? Real Time Counter Polling Period Real Time Counter Instance Alert Recipient The number of seconds between polling times. Operations Manager polls the server every 5 seconds to get the real-time information for these alerts. For MicroStrategy use. The addresses the alerts are sent to when the thresholds for this alert are met. Separate multiple addresses with a semicolon (;). Read only Read only No 2017, MicroStrategy Inc. 38

52 Option Description Required? Alerting Error Percentage Threshold Alerting High Queue Time Threshold Alerting High Response Time Threshold Alerting Throughput Threshold Alerting Minimum Firing Interval User Name Password Authentication Mode Port Number The reporting error percentage that triggers an alert. If the percentage of report requests that result in errors meets or exceeds this percentage, an alert is triggered. The default is 10. The average queue time, in seconds, that triggers an alert. If the average queue time meets or exceeds this time, an alert is triggered. The default is 5. The average report response time, in seconds, that triggers an alert. If the average report response time meets or exceeds this amount, an alert is triggered. The default is 60. The ratio of the report submission rate per minute to the report completion rate per minute. When the ratio meets or exceeds the threshold, an alert is triggered. The default is 2. The minimum number of consecutive polling periods before the next alert can be triggered. The default is 60. This value multiplied by the Real Time Counter Polling Period must be 300 or more. For example, if this is 60 and the polling period is 5, a new alert may not be triggered until 300 seconds after the last one was triggered. The MicroStrategy user name for the Intelligence Server. The default is the user name for the environment you are configuring the alert for. The password of the MicroStrategy user for the Intelligence Server. The default is the password for the environment you are configuring the alert for. The authentication mode for the MicroStrategy Intelligence Server. The default is the authentication mode for the environment you are configuring the alert for. The port number for the MicroStrategy Intelligence Server. The default is the port number for the environment you are configuring the alert for. No Memory Depletion alert Creates an alert if the Intelligence Server log file includes memory depletion errors. You can configure the following options for memory depletion on the Intelligence Server: Option Description Required? User Name Password The MicroStrategy user name for the Intelligence Server. The default is the user name for the environment you are configuring the alert for. The password of the MicroStrategy user for the Intelligence Server. The default is the password for the environment you are configuring the alert for. No , MicroStrategy Inc.

53 Option Description Required? Authentication Mode Port Number Log file reading retry period The authentication mode for the MicroStrategy Intelligence Server. The default is the authentication mode for the environment you are configuring the alert for. The port number for the MicroStrategy Intelligence Server. The default is the port number for the environment you are configuring the alert for. How long, in milliseconds, the Health Center attempts to read the DSSErrors.log file. If the Health Center is unable to read the file, an alert is triggered. The default is Monitoring Enterprise Manager with MicroStrategy Enterprise Manager alerts ETL Service Status and Data Load Failure alert Monitors the Enterprise Manager data load process. If the data load takes longer than the specified time, an alert appears in the Alert Inbox. Option Description Required? Waiting Period (hours) How many hours the Enterprise Manager data load process may run before it is considered a failed process. If the data load process is still running and, according to the data load s begin time, the process has already run longer than this limit, the process is considered incomplete and failed. An alert is triggered. The default and recommended value is 5. Monitoring Mobile ASPx with MicroStrategy Mobile ASPx alerts JVM Maximum Heap Size alert Checks that the Java Virtual Machine has enough memory available in the virtual directories for the Mobile Server, Operations Manager, and MicroStrategy Web. You can use these alerts if your Mobile Server is used with Active Server Pages (ASP). You can configure the following alert memory options for the Mobile Server used with ASP: 2017, MicroStrategy Inc. 40

54 Option Description Required? Filter by last modified date Collect logs from additional IIS virtual directories MicroStrategy Mobile ASPx URL MicroStrategy Mobile ASP Port The number of previous days to analyze log files for. The default is 1. Whether to monitor out-of-memory errors from the MicroStrategy Web and Operations Manager virtual directories in addition to the MicroStrategy Mobile virtual directory. The default is No. Typing starts monitoring for out-of-memory errors from following virtual directories, in addition to the default MicroStrategy Web deployment (C:\Program Files (x86)\microstrategy\web ASPx): Application: /MicroStrategyOM Path: C:\Program Files (x86)\microstrategy\operations Manager ASPx The URL to your MicroStrategy Mobile application. The port for your MicroStrategy Mobile application. The default is 0. No Monitoring Mobile JSP with MicroStrategy Mobile JSP alerts JVM Maximum Heap Size alert Checks that the Mobile Server machine's Java Virtual Machine maximum heap size, as specified in the application server configuration file, is not exceeded. You can use this alert if your Mobile Server is used with Java Server Pages (JSP). You can configure the following alert memory options for the Mobile Server used with JSP: Option Description Required? Application Server Type Application Server Configuration Path MicroStrategy Mobile JSP Deployment Path Filter by last modified date Application Server Configuration File The name and version of the application server for MicroStrategy Mobile JSP. The complete path to the folder containing the start-up script for the application server. The path where the MicroStrategy Mobile JSP application is deployed. The number of previous days to analyze log files for. The default is 1. You can change settings, such as the JVM maximum heap size, for the application server by overriding the default configuration file to No No , MicroStrategy Inc.

55 Option Description Required? Name MicroStrategy Mobile JSP URL MicroStrategy Mobile JSP Port use. To do this, type the name of the configuration file to use as an override. For example, for a JOSS application server, you may type run.conf. For Tomcat on UNIX or Linux, you may type catalina.sh. The URL to your MicroStrategy Mobile application. The port for your MicroStrategy Mobile application. The default is 0. Monitoring Web JSP with MicroStrategy Web JSP alerts Available Memory for JVM setting alert Verifies that the machine hosting the MicroStrategy Web server has enough memory available to start the Web server. The alert checks whether the machine has enough physical memory to support the JVM Max Heap Size as specified in the application server configuration file. You can use this alert if Web Universal is used with Java Server Pages (JSP). You can configure the following options for the JVM alert: Option Description Required? Application Server Type Application Server Configuration Path Application Server Root Folder Path Application Server Configuration File Name The name and version of the application server for MicroStrategy Mobile JSP. The complete path to the folder containing the start-up script for the application server. The complete path to the root folder for the MicroStrategy Web JSP application server. You can change settings, such as the JVM maximum heap size, for the application server by overriding the default configuration file to use. To do this, type the name of the configuration file to use as an override. For example, for a JOSS application server, you may type run.conf. For Tomcat on UNIX or Linux, you may type catalina.sh. No No 2017, MicroStrategy Inc. 42

56 4 MONITORING YOUR MICROSTRATEGY SYSTEM You can monitor alerts, usage information, and system activity for each environment. Monitor alerts for an environment. See Viewing alerts for an environment, page 43. Monitor health and usage information for an environment. See Viewing the overall health of an environment, page 44. Monitor the activity of systems in an environment. See Monitoring environment activity, page 48. You can view the high-level information about your environment. For details, see Viewing high-level information about your environments, page 3. Viewing alerts for an environment You can view all alerts from a single screen for a selected environment. To view the alerts, depending on which page you are on, perform one of the following: On the Landing page, click the name of environment you want to see alerts for. Alerts are displayed by default. On the Environment Details page, on the left, click the Alerts icon. The Alerts Inbox opens to display a list of alerts on the left. To view details about all occurrences of an alert, click it. The Alert Details display on the right. You can sort and filter the alerts, mark an alert as read or unread, and delete an alert: Filtering and sorting alerts, page 44 Marking an alert as read or unread, page 44 Deleting an alert, page , MicroStrategy Inc. 43

57 Filtering and sorting alerts You can filter alerts to show alerts for a server or a type of alert, or both. You can also sort the alerts by date or machine. To filter alerts 1 From the Server Name drop-down list, select the server you want to view alerts for. 2 From the Alert Name drop-down list, select the type of alerts you want to view. To sort alerts 1 From the Arrange by drop-down list, select one of the following: Date: Sorts alerts by date, from newest to oldest. Machine Name: Sorts alerts by machine name. Marking an alert as read or unread You can mark an unread alert as read, or mark a read alert as unread. Unread alerts display with a green dot. To mark an alert as read or unread, in the Alerts Inbox, select the alert to mark, and then from the Actions drop-down list, select Mark as Read or Mark as Unread. Deleting an alert You can delete alerts that you no longer need. To delete an alert, from the Alert Inbox, select the alert you want to delete, and from the Actions drop-down list, select Delete. Viewing the overall health of an environment You can view the health information such as resource usage, memory use, and job completion rate for a selected server in an environment. You can see recent trends in the health because the information is displayed as a line graph for the past five minutes. To view health information for a server 1 Depending on which page you are on, perform one of the following: From the Landing page, right-click the environment you want to see the health information for, and then click Heartbeat. The Heartbeat monitor page opens , MicroStrategy Inc.

58 From the Environment Details page, on the left, click the Heartbeat icon. The Heartbeat monitor page opens. 2 From the drop-down list, select the server you want to view the health information for. 3 On the left, choose the information to view, described below. When you click an option, a line graph displays to the right. Total CPU: You can view the total CPU, kernel CPU, and user CPU usage in the server. This is the default when the page opens. For a sample view of the CPU heartbeat monitor, see Viewing CPU usage, page 45. Memory: You can view the server s total percentage of available memory being used. For a sample view of the Memory heartbeat monitor, see Viewing memory usage, page 46. Memory I/O: You can view the number of pages per second swapped in and out of memory. For a sample view of the Memory I/O heartbeat monitor, see Viewing memory I/O usage, page 46. Logical Disk I/O Bytes: You can view the total kilobytes of disk read and write operations per second. For a sample view of the Logical Disk I/O Bytes heartbeat monitor, see Viewing logical disk I/O usage, page 46. Page File: You can view the percentage of the server s available virtual memory being used. For a sample view of the Page File heartbeat monitor, see Viewing page file usage, page 47. Job Completion Rate: You can view the average number of jobs per minute that complete processing on the Intelligence Server. For a sample view of the Job Completion Rate heartbeat monitor, see Viewing the job completion rate, page You can view details for a point in time by pointing to an area of the graph. Viewing CPU usage You can see the CPU usage for a server, as shown in the example below. This is displayed on the CPU heartbeat monitor. You can view the total CPU, kernel CPU, and user CPU usage amounts for a point in time by pointing to the graph. 2017, MicroStrategy Inc. 45

59 Viewing memory usage You can view the memory usage for a server, as shown in the example below. This is displayed on the Memory heartbeat monitor. You can view the memory usage percentage for a point in time by pointing to the graph. Viewing memory I/O usage You can view the number of pages per second swapped in and out of memory on a server, as shown in the example below. This is displayed on the Memory I/O heartbeat monitor. You can view the number of pages swapped at a point in time by pointing to the graph. Viewing logical disk I/O usage You can view the total kilobytes of disk read and write operations per second on a server, as shown in the example below. This is displayed on the Logical Disk I/O Bytes heartbeat monitor , MicroStrategy Inc.

60 You can view the detailed total kilobytes in and out per second for a point in time by pointing to the graph. Viewing page file usage You can view the percentage of available virtual memory used for a server as shown in the example below. This is displayed on the Page File heartbeat monitor. You can view the detailed percentage of available virtual memory for a point in time by pointing to the graph. Viewing the job completion rate You can view the number of jobs per minute that complete processing on the Intelligence Server, as shown in the example below. These are displayed on the Job Completion Rate heartbeat monitor. 2017, MicroStrategy Inc. 47

61 You can view the detailed number of jobs completed for a point in time by pointing to the graph. This monitor is not available for Web or Mobile servers because job processing does not take place on those servers. Monitoring environment activity You can track activity of your MicroStrategy environments in real time and manage them: View details about all currently running jobs and cancel selected jobs. View all open user sessions and disconnect selected user sessions. View cache usage and manage selected caches. View open database connections and disconnect selected ones. View projects' quick search index status. To monitor environment activity 1 Depending on which page you are on, perform one of the following: From the Landing page, right-click the environment you want to see activity for, then click Monitor. From the Environment Details page, on the left, click the Monitors icon. 2 From the drop-down list, select the server you want to view the activity for. 3 On the left, choose the information to view, described below. When you click an option, you can view the information on the right. Jobs (executing): View the total number of jobs executing on the server, cancel a selected job, and view details about a job such as who submitted it, how long it has been running, and so on. For details, see Monitoring and managing currently running jobs, page , MicroStrategy Inc.

62 Users (open sessions): View the total number of open user sessions on the server and cancel a selected user session. For details, see Monitoring and managing open user sessions, page 51. Cache Usage: You can view a heat map of the total amount of cache usage on the server, and you manage a selected cache by deleting it, loading it, unloading it, and so on. For details, see Monitoring and managing an environment's cache usage, page 52. Active Database Instances: View the total number of active database instances open on the server, and you can disconnect a selected database instance. For details, see Monitoring and managing open database connections, page 57. Quick Search Index Creation Status: View the status of the quick search index creation on the server. For details, see Monitoring the quick search index status, page 58. Monitoring and managing currently running jobs You can monitor the jobs being run on a selected server, and you can view details for a job or cancel it. In the top area, you can view the following summary information: Completed Reports: Displays the total number of reports that have completed processing since the server was started. Total Report Requests: Displays the total number of report requests that have been initiated since the server was started. In the middle area, you can view a line graph of the job submission and job completion rates for the past five minutes. An example is below. In the bottom area, you can view a table with all the jobs that are in process on the server. With options under the Actions column, you can cancel a job or view details for it. For steps, see Viewing job details, page 50. Description: Current state of the job execution. Project: The name of the project the job was submitted from. Owner: The name of the user who submitted the job. Job ID: Numeric identifier assigned to the job. 2017, MicroStrategy Inc. 49

63 Start Time: The date and time when the job first entered the server. Status: Displays one of the following statuses: Canceled: The job is being canceled. Executing: The job is executing. Ready to execute: The job is in the queue waiting to begin execution. Error: An error was encountered while processing the job. Waiting for prompt: The job is held until the user answers a prompt. A prompt is a question the system presents to a user when a report is executed. Waiting for children: The job is for a document and is waiting for its component reports to complete. A document is a container for formatting, displaying, and distributing multiple reports on the same page, or at the same time within a project. Job Duration (sec): How long, in seconds, the job has been executing. Actions: You can cancel a job (click the Cancel Job icon ) or view the job details (click the View Details icon ) for it: Canceling a job You can cancel a job on the server by clicking the Cancel Job icon to cancel, and then clicking. on the row of the job Viewing job details You can view a job's details such as its identifier, status, who submitted it, how long it has been running, and so on. To see the details for an executing job, select a job and click the View Details icon. You can view the following: Job ID: Numeric identifier assigned to the job. Creation Time: The date and time when the job first entered the server. Description: Current state of the job execution. Status: Displays one of the following statuses: Canceled: The job is being canceled. Executing: The job is executing. Ready to execute: The job is in the queue waiting to begin execution. Error: An error was encountered while processing the job. Waiting for prompt: The job is on hold until the user answers a prompt. A prompt is a question the system presents to a user when a report is executed. Client Machine: The client machine the job was initiated from , MicroStrategy Inc.

64 Submitted by User: The name of the user who submitted the job. Priority: The Intelligence Server priority of the job: low, medium, or high. Project ID: ID of the project the job was submitted from. Project Name: Name of the project the job was submitted from. Duration: How long, in seconds, the job has been executing. Filter: The filter used by the job. A filter screens data in your data source to determine whether the data should be included in or excluded from the calculations of the report results. Template: The template used by the job. A report template (usually simply called a template) is an object that defines the underlying structure of the report. Number of Tasks: The total number of tasks for the job. Number of Finished Tasks: The number of tasks that have already completed for the job. SQL: The SQL used by this job. Monitoring and managing open user sessions When a user logs in to MicroStrategy, a user session is established. You can view a summary of the types of sessions (as shown in the example below), the list of all open sessions, and details about a selected session. You can also disconnect a session. You can view summary information next to the graph: Available Sessions: The total number of available sessions. You can set this number in the Intelligence Server Configuration Editor. For more information, see the System Administration Guide. Open Sessions: The total number of open sessions. Web: The total number of open sessions on MicroStrategy Web. Mobile: The total number of open sessions on MicroStrategy Mobile. 2017, MicroStrategy Inc. 51

65 Other: The total number of open sessions for other MicroStrategy clients. For example, these can be Command Manager sessions, Health Center sessions, and so on. Below the summary, you can view the following details for each open user session: User: The name of the MicroStrategy user who owns the session. Project: The project the user connection is connected to. If the user connection is not to a project, <Server> is displayed. Client Machine: The machine name or IP address of the machine the session originated from. Time Connected: The date and time the user session was opened. Client Type: The type of session, for example, Command Manager, MicroStrategy Developer, Health Center, and so on. First Job Time: The date and time of the first job initiated by the session. Last Job Time: The date and time of the most recent job initiated by the session. Job Count: The total number of jobs initiated by the session. Actions: To disconnect the user session, click the Disconnect icon. Monitoring and managing an environment's cache usage You can view high-level information about report, document, and Intelligent Cube caches on a selected server, such as how much they are being used and how much size on disk they are taking up. You can view details about individual report caches. And you can manage caches by deleting, loading, unloading, and so on. At the top of the Cache monitor, you can view the following summary information: Cache Hits Reports: The total number of times report caches have been hit since the Intelligence Server was started. This number includes all projects on the server. Documents: The total number of times document caches have been hit since the Intelligence Server was started. This number includes all projects on the server. Cache Size on Disk Report: The total size of all report caches on disk. Document: The total size of all document caches on disk. Intelligence Cube: The total size of all Intelligent Cube caches on disk. Under the summary information, you can view a heat map of the cache information for the selected project, as shown in the example below: , MicroStrategy Inc.

66 Understanding the heat map display of the cache information: The larger a cache is on the server, the larger it is in the heat map. Caches display from left to right in descending size order. Caches with the most hits display as orange; caches with the fewest hits display as blue. If all caches in the display have the same number of hits, all caches display as blue. Caches with hits between the most and the least display as dark orange, gray, or dark blue. When you point to a cache in the heat map, you can view these details in a tooltip: Cache Name: The name of the cache. Hit Count: The number of times the cache has been hit since it was loaded to disk. Cache Size: The size of the cache in kilobytes. You can filter the types of caches to display in the heat map: Select Project: Click to select the project to view cache information for. Select Cache Type: Click to select what type of caches to view: Report, Document, or Intelligent Cube Sort Cache By: Works with the Caches Displayed field to limit which caches display in the heat map. Select one of the following: All: Displays all caches, regardless of the number in the Caches Displayed field. Largest Cache: Displays the caches with the largest cache size, limited by the number in the Caches Displayed field. For example, if you set the Caches Displayed field to 5, selecting this option changes the heat map to display the five largest caches. Smallest Cache: Displays the caches with the smallest cache size, limited by the number in the Caches Displayed field. For example, if you set the Caches Displayed field to 7, selecting this option changes the heat map to display the seven smallest caches. 2017, MicroStrategy Inc. 53

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