Getting Started Guide. Version:

Transcription

1 Getting Started Guide Version:

2 Table of Contents Before You Start... 3 Installing the Remote Deposit application for use with Windows Vista/Windows Running Programs in Microsoft Windows Vista/Windows Logging into Remote Deposit and downloading the Universal Scanner Installer... 5 About a scanner driver installer... 8 About the Universal Scanner Installer (USI)... 8 About OCR Plugin Configuring your Scanner for use with Remote Deposit Making a Deposit Using the Search Features in Remote Deposit SEARCH DEPOSITS SEARCH CHECKS REPORTS POSTING FILE TABLE POSTING FILE FIELD DESCRIPTIONS YARDI FILE YARDI OUTPUT REPORT FORMAT SAMPLE YARDI OUTPUT Page 2

3 Before You Start Remote Deposit has the following Hardware and Software requirements: Windows XP: Processor Speed : 600 MHz RAM : 512 MB of system memory Hard Disk Space : 200 MB free space Operating System : Windows XP (with Service Pack 3) Internet Browser : Internet Explorer 7.0 (Service Pack 3) or above USB : 2.0 High Speed Internet Access : DSL or better preferred Windows Vista Business Edition: Processor : 1 GHz 32-bit (x86) RAM : 2 GB of system memory Hard Disk Space : 200 MB free space Operating System : Vista Business Edition Internet Browser : Internet Explorer 8.0 or above USB : 2.0 High Speed Internet Access : DSL or better preferred Windows 7 Professional: Processor : 1.6 GHz 32-bit (x86) RAM : 2 GB of system memory Hard Disk Space : 200 MB free space Operating System : Windows 7 Professional Internet Browser : Internet Explorer 8.0 or above USB : 2.0 High Speed Internet Access : DSL or better preferred Note: This application is certified for use with 64-bit processors. Consult your customer support group to determine if your scanner is also 64-bit compatible. To successfully complete the Remote Deposit setup you will need Administrative rights to the workstation. To verify that you are an Administrator or have administrative privileges for your workstation do the following: Windows XP: Open the Windows Control Panel. Right-click on User Accounts and select Open. If Administrators is displayed in the Group column for your user name, you have administrative privileges. Page 3

4 Windows Vista Business Edition: Open Windows Start Menu Select the Setting option Select Control Panel Select Change Account Type under User Accounts If your User Icon lists your username with Administrator, you have administrative privileges. Windows 7 Professional: Open Windows Start Menu Select Control Panel Select Change Account Type under User Accounts If your User Icon lists your username with Administrator, you have administrative privileges. Installing the Remote Deposit application for use with Windows Vista/Windows7 If you are using Remote Deposit on the Windows Vista Operating system, the scanner installation process will follow the steps detailed in the section: Logging into Remote Deposit & Scanner Setup (see page 7) of this guide. You will notice some additional Vista specific prompts as explained and illustrated below. Each time you receive one of the Vista specific prompts, simply agree to the change to continue. Running Programs in Microsoft Windows Vista/Windows7 One of the primary differences between Microsoft XP and Vista is the way you access your programs. Microsoft Vista uses two additional security features called User Account Control (UAC) and User Interface Privilege Isolation (UIPI). These features aim to improve the security of Windows Vista by restricting programs to standard user privileges unless the administrator specifically authorizes an increase in privilege level. In other words, a user can navigate Windows freely, but will need to individually authorize certain programs launch or access system files. Please note that during the installation of your check scanner, you will receive permission prompts. Each time you receive one of these prompts, simply agree to the change to continue. UAC Example: Page 4

5 UIPI Example: If a technical support group handles software installations for your workstation you should coordinate your Remote Deposit installation with them before proceeding through the steps outlined here to ensure a successful install. Remote Deposit utilizes an ActiveX Control to interface with the scanning device you ll install on your workstation. Without the ActiveX Control Remote Deposit will not be able to scan checks. Your Internet Explorer (IE) Security Settings as well as the settings of other Pop-up blockers or Security applications, like Norton or McAfee, may impact your Remote Deposit installation. The Remote Deposit ActiveX Controls are marked as safe and are designed to work with Internet Explorer 7 and 8 default Internet Security settings. If your Company s Internet Policy is more restrictive you should have your Technical Support Group perform the installation or coordinate to have them on stand-by for your installation should you need their assistance. The Internet Explorer (IE) Internet Security Settings documents in the Remote Deposit User Guide are available to help you validate your IE settings to ensure that the Remote Deposit ActiveX control is successfully downloaded. Your settings should mirror those in the documents for best results. For other pop-up blockers or security applications please refer to their respective User Manuals. Logging into Remote Deposit and downloading the Universal Scanner Installer Page 5

6 Launch Internet Explorer and enter in the address line. Enter the Remote Deposit username and password supplied by your representative, then press ENTER or click on the LOGIN button. Page 6

7 1. The first time you log in the application will ask you to change your password. When the following page appears, select the ADMIN tab. 2. Select the link listed next to STEP 1: Select the link CLICK HERE to download the Scanner Installation wizard. For some of the scanners it will launch a single scanner installer, and for some of them it will launch Universal Scanner Installer (USI) Page 7

8 About a scanner driver installer A Scanner Installer is a wizard which navigates you through a particular scanner installation process. Generally, you will complete the installation by clicking Yes Next Install Run or continue until the installation is complete. About the Universal Scanner Installer (USI) The Universal Scanner Installer is a wizard that installs the required software components for scanners certified for use with the Remote Deposit Suite of products. The first time you install, you will select the scanner you ll be using with Remote Deposit You ll notice a new program installed in your Windows program menu called Universal Scanner Installer. The following instructions will walk you through the initial stages of the USI installation. Upon completion of Step 5 you will select the scanner you are using with Remote Deposit. After selecting your scanner from the drop-down menu a series of on-screen prompts will begin. Generally you will complete the installation by clicking Yes Next Install Run or continue until the installation is complete. You should NOT close Internet Explorer while Universal Scanner Installer is being run. Don t connect the scanner until you ve completed the installation and restarted your computer. 1. Click Run when the dialog box appears. Page 8

9 2. Wait as the Scanner Installer downloads. 3. Click Next to begin the scanner installation process. Note: Do not close Internet Explorer while this installation is taking place! 4. Wait as the scanner setup application is initialized. Page 9

10 5. When the program is done installing, select your scanner from the drop-down menu and click Install. What if I m not sure which scanner to select? If you are unsure of which selection to make, look at the packaging of your desktop scanner and look for the model name. Next, select the scanner you intend to use by highlighting the appropriate scanner name and clicking Install. Regardless of which scanner you are using, your installation will generally be very straight forward. If you have any questions you can always contact technical support to receive help. Page 10

11 About OCR Plugin Some scanner models require installation of an OCR Plugin after a scanner installation. The wizard will navigate you through the installation process. Page 11

12 Configuring your Scanner for use with Remote Deposit After you finish a scanner installation, RESTART your computer to finish the installation and then follow the steps below. Once your computer has restarted, ensure your scanner is powered on and then connect the scanner s USB cable to your computer s USB port. Windows Vista should automatically detect your scanner. You will see two pop-ups, one after the other, toward the bottom-right corner of your screen. Windows Vista should automatically detect your scanner. You will see two pop-ups, one after the other, toward the bottom-right corner of your screen. Note: If the Found New Hardware Wizard appears instead, you may be prompted to follow a few more installation steps. Simply follow the recommended steps mentioned by the Wizard. The scanner and drivers are now installed on your computer. Now we need to get the scanner working with Remote Deposit. Launch Internet Explorer, log back into the Remote Deposit site with your username and password and navigate to SCNER SETUP page. Your check scanner and Remote Deposit software function through a relationship of ActiveX controls downloaded from the Internet. As a result, pop-up blockers and modified Internet settings may impact successful installation. If you run into problems, refer to our recommended internet settings. 1. While logged in to Remote Deposit, select ADMIN from your list of available options and go to your SCNER SETUP tab and select your scanner from the drop-down menu. Page 12

13 2. Click SET SCNER to download the ActiveX control for your scanner. 3. A Loading message will be displayed as Remote Deposit downloads the necessary ActiveX control. Page 13

14 After download is complete, Internet Explorer will attempt to install the newly downloaded ActiveX. If a bar appears that says To help protect your security, Internet Explorer stopped this site from installing an ActiveX control on your computer. Click here for options This is just Internet Explorer being cautious because it's the first time it's seen this program. Click the yellow bar and look for the option to install. 4. Select Install ActiveX Control Note: You may receive the following message while installing your ActiveX control. 5. A dialog box appears asking your permission to install. Click the Install button to finish. Page 14

15 6. When the ActiveX control download is complete, the following screen will be displayed. Select CLICK HERE to create a new deposit. Congratulations! Your scanner setup is complete. You are now ready to begin creating deposits! Making a Deposit 1. Select DEPOSITS from your Remote Deposit Tool bar. Fill out all *required information on the CREATE DEPOSIT screen. 2. Select a location from the Location Name dropdown box and enter a deposit name. Page 15

16 *If you are configured for Deposit Control Totals your CREATE DEPOSIT screen will appear as below. Specify them first, and then click CREATE DEPOSIT. What are Deposit Control totals? Deposit Control Totals is a feature that allows you to begin your deposit by entering first the dollar value of the checks you intend to scan, followed by the total number of checks. At the end of your deposit, Remote Deposit will compare the total you entered to the total calculated by the application when you are ready to submit your deposit. If there are differences you will be notified before you submit your deposit and will not be able to submit the deposit until the difference has been corrected. If you have discrepancies you should review the check amounts entered during data entry to ensure that they weren t misread or miss-keyed. 3. The Scan Checks screen will appear indicating the Status and Operation of the scanner as noted in the red boxes below. Wait until you see box Status reflect: Online & Operation: Please Insert Check. 4. If you wish to change the settings of your scanner, click SETTINGS and the Scanner Settings dialog box will appear. Page 16

17 Example Scanner Settings Menu: When selected, you will see options based on the scanner you are using. For example, several scanners offer Auto Scan and Double Feed Detection features. If your scanner supports additional features you can make your selections by placing check marks in the boxes provided. How do I know which settings to change? To find out more about which features are available for your scanner, you may contact Technical Support or refer to your specific scanner manual. On the other hand, Remote Deposit is designed to work with your default scanner settings. We recommend that you leave the settings alone unless a change is needed. 5. When your scanner is ready, place a check in the feeder and click the SC CHECK button. Page 17

18 1. After successfully scanning your check, view its front and back images by clicking the FRONT and BACK tabs listed at the top of the Check Image Viewer. Click DONE when you are ready to go to the ENTER DATA Screen. Note: Make sure you remember to endorse all of your checks before processing them through Remote Deposit. 2. The ENTER DATA screen displays the scanned check's Routing Transit Number, Account Number, Check Number and Amount automatically drawn from Remote Deposit s ability to read the MICR line. Page 18

19 3. Verify the information present in the Check Details fields against the check image for accuracy, including the Amount if necessary, and then click NEXT. 4. Click SUBMIT DEPOSIT after reviewing the deposit details information. Page 19

20 5. You will receive a last warning message before submitting the deposit, Click Submit. 6. Notice that the status has changed to Accepted. Click OK to continue. Page 20

21 7. Notice the status has changed to Processed. This means that the deposit has been received for processing. Optionally, you can select the CLICK HERE button to view the Item Summary. Page 21

22 8. You can view the finished status of your completed deposit in the Item Summary screen. Page 22

23 Using the Search Features in Remote Deposit Remote Deposit uses a handy set of features designed to give you easy access to successfully completed deposits. You may perform searches on an individual check or entire deposit basis. To make use of this feature, simply go to your top side navigator and select: Search Deposits Search Checks Note: The search features Remote Deposit may only be used for completed deposits. This is important to note because any deposits still in a Created Pending or Data Entry status will be excluded from the results of your search. Search Deposits Upon selecting the SEARCH DEPOSITS tab, the search criteria page will be presented as shown below. Enter location name to search for: In order to search for deposits, at least one Location must to be selected. This multiple selection list box lists all Locations that your user ID has access to. You can narrow your location list by entering a search string into the Enter location name to search for text box. If there are any matches to your search string they will be presented. Otherwise, click the dropdown menu to locate your selection. After you are done with narrowing the list of locations, select Location(s) (You may select multiple Locations by holding the CTRL or SHIFT key while selecting each row.) or select (All) to refer to all Locations. Deposit ID: If you know the specific ID number of your deposit, you may enter it here. Note that your ID cannot be more than 8 digits long. Page 23

24 Deposit Name: Here you specify the name of the deposit. Enter the full name exactly as entered during the creation of the deposit. You will notice that Remote Deposit will search and display previously used deposit names as you type into the field. E.g. Searching with Deposit Name as Acc* will search all deposits whose name is beginning with Acc. Through the use this feature, you can expedite your search. Date Scanned From and To: Select your date range by entering appropriate To and From dates. If you choose not to select any dates, the system will default to today s date. Remember, you can only search for deposits completed within the last 31 days. Note: The Date To has to be later than the Date From otherwise you will receive following message: Deposit Amount From and To: Enter the amount of the deposit using these fields. If you are unsure of the exact amount you can enter a range using the Deposit Amount From and To fields. If you enter your amount in a range, Remote Deposit will search for any deposits whose deposit amount falls within that criteria. Make sure you don t indicate the Amount To value as less than the Amount From, otherwise you will receive an invalid amount error. Submitted By: Using this field you can search for deposits based on username. Status: You can search for deposits based on the following statuses: Complete Processed Rejected Status Complete Processed Processed(E) Description Deposits with this status have been submitted to the server, and are being processed. Deposits with this status have been processed by the server. Deposits with this status have been processed by server, but one or more of the items were rejected. Deposits with this status are displayed in red text for easy recognition. Page 24

25 To Search Deposits Specify search parameters and click the Search button to display the deposits matching your query. Note: Only submitted deposits are returned in the results list. Any deposits still in a Created, Pending, or Data Entry status will be excluded. The Reset button clears previous search parameters and search results (if any) so you can start a fresh search. The Search Results displays information in the following order: Location Deposit ID Deposit Name Deposit Amount Deposit Items Submitted Date Each data line can be selected by double clicking (the same way you use a hyperlink). Simply select the line you wish to view details on and click. The << First, <Previous, 1, 2, 3,, Next>, Last>> links, displayed according to the number of deposits in the current search and depending on the current page you are in, allow you to page through the list of deposits conveniently. Click the row for a particular deposit to go to view the details of the deposit. Page 25

26 Search Checks Upon selecting the SEARCH CHECKS tab, the search criteria page will be presented as shown below. In order to search for deposits, at least one Location must to be selected. If you leave the date fields blank, the results of your search will default to today s date. Enter location name to search for: This multiple selection list box lists all Locations that your user ID has access to. You can narrow your location list by entering a search string into the Enter location name to search for text box. If there are any matches to your search string they will be presented. Otherwise, click the dropdown menu to locate your selection. Payer Name: Here, you can specify the name of the Customer as First name followed by a space and then Last Name. Full and partial characters (*) are allowed in this field. Example: John <space> Smith Payer Account Number: Use this field to specify the Check s Account Number of the check. Date Scanned From and To: Select your date range by entering appropriate To and From dates. If you choose not to select any dates, the system will default to today s date. Remember, you can only search for deposits completed within the last 31 days. Note: The Date To has to be later than the Date From otherwise you will receive following message: Page 26

27 Routing Transit: You can specify the Routing Transit Number of the check. Note that the application will automatically attempt to validate the routing number even before you select Search. If the Remote Deposit recognizes an invalid entry you will be presented with an error message prompting you to make corrections before you can continue. Check Number: If you know the check number for the item you are searching, enter it here. Amount From and To: The values you specify in the Amount From and To fields will let you search for checks whose amount lies in between the range. If the Amount To value is less than the Amount From, an Invalid Amount error message is displayed. Scanned By: Here, you can specify the parameters of your search by username. When entering text into this field you may use both full and partial characters (*) as your search criteria. Status: You can search for deposits based on the following statuses (See status table on page 25 for definitions): Data Entry Completed Processed Rejected To Search Checks Specify your search parameters first and then click the Search button to display the result of your query. Page 27

28 The << First, <Previous, 1, 2, 3,, Next>, Last>> links, displayed according to the number of checks in the current search and depending on the current page you are in, allow you to page through the list of checks conveniently. Click the row for a particular deposit to see the details of the deposit page. Page 28

29 Reports Remote Deposit provides a utility to build custom, downloadable reports in two different formats: 1. Posting File 2. Yardi You may access the reporting features offered by Remote Deposit at any time by selecting the REPORTS tab located next to ADMIN. Posting File 1. In order to generate report in Posting File formats go to REPORTS>>POSTING FILE. 2. Next, from the Location Name Drop-down list, select the Location that you want the report generated for. 3. Next, select up to 5 deposits you want included in your report. You may select multiple deposits by holding CTRL or SHIFT while selecting each row. Page 29

30 4. Next, select the individual selections of data you want to appear in your report. Here you can also specify the sequence for of how the data will appear on your report by using the dialog boxes as shown below. Building Your Posting File: Notice you are presented with two dialog boxes: Item Field list and Selected Item Field list 1. Highlight the desired field(s) and click the [>] directional button to move it into the Selected Item Field List Note: You may select multiple fields by holding the CTRL or SHIFT key while selecting each row. Criteria Highlighted: Field selected: 2. Click the [>>] button to move all available fields the Selected Item Field list box Page 30

31 Note: If accidentally move a data item you don t want to use into the Selected Item Field List, you can always use the left directional << button put it back into the Item Field list. 3. Use the Up or Down buttons to change the order of how the data will appear in the report. 4. You can organize the way your report data appears either by ascending order or descending using the Order By feature. 5. Then select an output format for your report from the dropdown menu: Page 31

32 6. When you are satisfied with your selection, click the Download button and follow the on-screen prompts. 7. When the File Download dialogue box appears, select Save to store the report on your PC hard drive or Open for immediate viewing. Page 32

33 To return to the page without accessing the report, select the Cancel button. Select the More Info button to access your browser s help files regarding downloading files from the internet. Page 33

34 Table Posting File Field Descriptions Field Name Contents Type Deposit ID Remote Deposit assigned sequence # N Deposit Name Remote Deposit Deposit Name associated with Item Item Number Remote Deposit assigned item number N Entry Date Processed Date Transaction entry date. Format MMDDYY 24:00 Transaction process date. Format MMDDYY 24:00 Depositor ID Server assigned Depositor ID Reference Number Server assigned reference number. N Transaction type Routing Transit Number Payer Account Number ACH = ARC C21=Image Bank Routing Transit number parsed from check MICR line Payer Account Number parsed from the check MICR line. Item Serial Number Serial number parsed from check MICR line. Amount Format dollars and cents N Last name Last name; value as input/entered First name First name; value as input/entered Created by Submitted by Item Status Remote Deposit User Name that performed Data Entry Refers to Remote Deposit User who submitted the Deposit Item Status: ACHed Imaged Resubmitted Charged back Rejected If Item Status = Charged back or Resubmitted the record will include the Return Code and Return Description, alternately these fields will be blank for Page 34

35 other statuses. Return Reason Code The Return Code associated with a Charged back or Resubmitted Item. Note: For Rejected items this field will be blank. Return/Reject Description Text description for the Reject or Return Reason Code associated with a Charged back or Resubmitted Item. A Optional field 1 Label (user defined) Optional field 2 Label (user defined) Optional field 3 Label (user defined) Optional field 4 Label (user defined) Optional field 5 Label (user defined) Optional field 6 Label (user defined) Optional field 7 Label (user defined) Optional field 8 Label (user defined) Optional field 9 Label (user defined) Optional field 10 Label (user defined) Optional Fields 1 Value as input by end user Optional Fields 2 Value as input by end user Optional Fields 3 Value as input by end user Optional Fields 4 Value as input by end user Optional Fields 5 Value as input by end user Optional Fields 6 Value as input by end user Optional Fields 7 Value as input by end user Optional Fields 8 Value as input by end user Optional Fields 9 Value as input by end user Optional Fields 10 Value as input by end user Page 35

36 Yardi File 1. If your location is configured to use the Yardi Report format, you may choose it as a sub-option from the REPORTS sections. In order to generate report in Posting File formats go to REPORTS>>YARDI 2. Next, from the Location Name Drop-down list, select the Location that you want the report generated for. 3. Select up to 5 deposits you want included in your report. You make multiple selections by holding CTRL or SHIFT while selecting each row. When you are satisfied with your selection(s) click Download. 4. When the File Download dialogue box appears, select Save to store the report on your PC hard drive or Open for immediate viewing. To return to the page without accessing the report, select the Cancel button. Select the More Info button to access your browser s help files regarding downloading files from the internet. Page 36

37 Yardi Output Report Format Field Name Format Tenant ID (must begin with a T) Amount Date Processed (up to 10 characters for dollars and, if present, a decimal point and up to 2 characters for cents) N (MMDDYYYY) Check Number N(always greater than 100) Sample Yardi Output "T ", ," ","2001","" "T ", 925," ","2002","" "T ", 1100," ","2003","" "T ", ," ","2004","" Page 37