HindSight 20/20 Software Installation Guide version 5.4.1

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2 CONFIGURATION OPTIONS HindSight 20/20 consists of multiple software components. Each component is installed separately on one or many computers and configured to connect to one another. This flexible architecture enables you to combine or distribute these components in different ways to meet the needs of your business and technical environments. * * * This section will help you select the best configuration for your organization. * * * If you are viewing this document electronically, click one of the options below to go to that section. You may also navigate through this document by clicking the Page view or Bookmark view buttons displayed to the left in the Adobe Acrobat Viewer window. SELECT YOUR CONFIGURATION TYPE: 1) Driver Risk Management with Cellular Download This configuration is for clients subscribing to the Driver Risk Management Program as a DriveCam Managed or DriveCam Hosted customer and using DC3 Video Event Recorders configured for cellular download. 2) Driver Risk Management with Wi-Fi Download This configuration is for clients subscribing to the Driver Risk Management Program as a DriveCam Managed or DriveCam Hosted customer and using DriveCam II or DC3 Video Event Recorders configured for Wi-Fi or USB download. 3) Self-Managed (All-in-One) with Wi-Fi or USB Download This configuration is for clients hosting and managing the HindSight System on their own and using DriveCam II or DC3 Video Event Recorders configured for Wi-Fi or USB download. The All-in-One configuration is typically used in organizations operating at one site with fewer than 200 DriveCamequipped vehicles. However, it is capable of supporting larger organizations as well. 4) Self-Managed (Distributed) with Wi-Fi or USB Download This configuration is for clients hosting and managing the HindSight System on their own and DriveCam II or DC3 Video Event Recorders configured for Wi-Fi or USB download. The Distributed configuration is typically used in large organizations operating at one or more sites with highly distributed computer networks. CONTACTING DRIVECAM FOR ASSISTANCE If you are not sure which configuration is right for your organization or would like help installing the software, please contact DriveCam. DriveCam Technical Support is available 24 hours / 7 days at (866) For international assistance, please call (858) Or, support@drivecam.com. DRC145-B HindSight 20/20 v5.4.1 Installation Guide

3 ONSITE INSTALLATION GUIDE FOR THE DRIVER RISK MANAGEMENT PROGRAM USE THIS DOCUMENT IF: 1. You subscribe to the Driver Risk Management Program as a DriveCam Managed or DriveCam Hosted customer, and 2. You are using DC3 Video Event Recorders configured for cellular download. Read this before you begin This document describes a specific type of HindSight software installation, referred to as a Driver Risk Management with Cellular configuration. The HindSight Client software component will be installed at the site and configured to connect over the Internet to DriveCam s Driver Risk Management Center. The HindSight Client provides the main user interface and may be installed on several computers at the site. As an option, the HindSight Event Mover software component may also be installed at the site to provide additional USB download options. A diagram of this configuration is shown on page 1. * * * This document is ONLY for clients enrolled in the Driver Risk Management Program * * * AND using DC3 Video Event Recorders configured for cellular download. A separate document describes installation of the Driver Risk Management with Wi-Fi configuration. Refer to it if you are enrolled in the Driver Risk Management Program and using either DriveCam II or DC3 Video Event Recorders configured for wireless Wi-Fi download or USB download. Installation instructions are also available for self-managed clients (i.e. those using the HindSight software but not enrolled in the Driver Risk Management Program). Contact DriveCam for more information. Where to find help Additional documents (user s guide, administrator s guide, release notes, etc.) are available in PDF format on the Help tab of the HindSight Setup window which is displayed when you run the HindSight Installation CD. Electronic Help files are also available through the Help menu within the software. Contacting DriveCam for assistance We are here to help. If you have any questions or need assistance, please give us a call. DriveCam Technical Support is available 24 hours / 7 days at (866) For international assistance, please call (858) or support@drivecam.com. DRC316-A Page 1 DRM Onsite Installation (HS 5.4.1) Cell

INTRODUCTION The diagram below illustrates a typical Driver Risk Management with Cellular configuration, including the required (left box) and optional (right box) component installations.

4 INTRODUCTION The diagram below illustrates a typical Driver Risk Management with Cellular configuration, including the required (left box) and optional (right box) component installations. Installation of the Driver Risk Management with Cellular configuration is the most simple of all configuration types. From the HindSight Installation CD, only the HindSight Client software component will be installed. This will be configured to connect to the Driver Risk Management Center. As an option, you may also install the HindSight Event Mover software component to provide additional USB download options at your site. These are illustrated below and discussed on the following page. DRC316-A Page 2 DRM Onsite Installation (HS 5.4.1) Cell

5 HindSight Client Software The HindSight Client software component is the only required installation. It provides the primary user interface and is typically installed on several computers at your site (e.g. manager s office, driver kiosk, maintenance area, etc.). Users log on to the HindSight Client and connect through the Internet to the Driver Risk Management Center to view and edit information and events in the system. Once installed, access to the HindSight Client is strictly controlled from within the software. Only users given a user name and password may log on to the system. Once logged on, a user s assigned role (i.e. driver, supervisor, administrator, etc.) determines exactly what information they will have access to. Cellular Download DC3 Video Event Recorders configured for cellular download communicate with cellular towers in a similar manner as cellular phones. At scheduled times, recorded events are automatically downloaded from event recorders in vehicles and transferred through the Sprint cellular network to the Driver Risk Management Center for review. Your cellular event recorders have been preconfigured with connection information and need only be powered up to begin functioning. Optional USB Download Methods Cellular will the primary download method for your DC3 Video Event Recorders. However, events may also be downloaded through a direct USB connection between a computer and an event recorder. This provides a secondary or backup method of connecting to event recorders. This is not required to download Driving Events but may be useful in certain situations. USB download is required to download Manual Events or Safety Events as these are not typically downloaded via cellular. USB download requires installation of the HindSight Event Mover software. Contact your DriveCam Program Specialist if you are considering one of these methods. The Portable USB Download from Vehicle via Laptop scenario illustrates one of the optional download methods. In this configuration (shown in the diagram), event recorders are connected to the USB port on the laptop computer where events are downloaded and temporarily cached. These events are then transferred to the Driver Risk Management Center for review. The USB Download from Vehicle via Docking Station scenario illustrates another optional download method. DriveCam s weather-proof USB Docking Station may be installed at your site to extend the reach of USB Download (up to 300 feet) out to vehicle locations. Events are downloaded and temporarily cached before being transferred to the Driver Risk Management Center for review. Connections All connections are made through your site s local area network (LAN) and to DriveCam over a secure Internet connection. DriveCam will provide you with the appropriate connection information. DRC316-A Page 3 DRM Onsite Installation (HS 5.4.1) Cell

6 INSTALLING THE HINDSIGHT CLIENT The HindSight Client uses port 443 (https) to communicate with DriveCam s Driver Risk Management Center. Windows Firewall typically opens this port automatically. However, if it is blocked, please open port 443. If you are not sure, continue with the installation and contact DriveCam Technical Support if you have trouble connecting to the Driver Risk Management Center. Step 1 Place the HindSight Installation CD in the computer s CD or DVD drive. Install Prerequisite Microsoft.NET Framework 1.1 If you have not already installed.net on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing the HindSight Client. >>> If you are not prompted to install.net, then it is already installed go to the next step. Step 2 In the HindSight Setup window >> Client tab >> click Install with Crystal Reports. Install Crystal Reports Follow the on-screen instructions to complete the installation. When complete, continue installing the HindSight Client. Install Prerequisite Web Service Enhancements (WSE) If you have not already installed WSE on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing the HindSight Client. >>> If you are not prompted to install WSE, then it is already installed go to the next step. Step 3 When the HindSight Client InstallShield Wizard is displayed, click Next. Step 4 Accept the terms of the License Agreement and click Next. Step 5 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 6 Click Install to begin the installation - installing - and Finish when it is complete. The HindSight Client Config Tool will be automatically started. Configure the HindSight Client to connect over the Internet to DriveCam s Driver Risk Management Center. DriveCam will provide you with information to be entered into this window. DRC316-A Page 4 DRM Onsite Installation (HS 5.4.1) Cell

7 Step 1 Enter the Connection Information to the HindSight Communication Service. Server Name DriveCam will provide you with this information. Virtual Path DriveCam will provide you with this information. Step 2 Select the Use Secure Sockets Layer (SSL) check box. SSL enables information to be transferred securely over the Internet. Step 3 Using Additional Connection Options & Advanced Options (leave blank if you are not sure). Use a Proxy Server (may be required) Talk to your system administrator to find out if you are using a proxy server. DriveCam Technical Support can provide you with additional information. Advanced Options (optional) DriveCam will provide you with this information. Step 4 Click Configure to begin - configuring - and OK when it is complete. Installation and configuration of the HindSight Client on this computer is complete. Follow the same procedures to install the HindSight Client on other computers. The HindSight User s Guide and Help file have also been installed on this computer. Refer to them for information regarding use of the software. DRC316-A Page 5 DRM Onsite Installation (HS 5.4.1) Cell

This can be a desktop or laptop computer that is used to download events through a direct USB connection to an event recorder.

8 OPTIONAL INSTALLATIONS HindSight Event Mover Installation of the HindSight Event Mover is not required for site s using cellular download. However, it may be installed on one or more computers at your site to provide a secondary or backup download method via USB. This can be a desktop or laptop computer that is used to download events through a direct USB connection to an event recorder. Refer to the diagrams and descriptions on pages 2 and 3 for more information. Contact your DriveCam Program Specialist before installing the HindSight Event Mover software. Note: Events triggered manually and events triggered through DriveCam s Safety Enhancement Module must be downloaded via USB connection to a HindSight Event Mover computer. Contact DriveCam for more information. DriveCam Event Player The DriveCam Event Player is a standalone program that allows you to view DriveCam Events (.dce files) outside of the HindSight Client user interface. The DriveCam Event Player is installed automatically with the HindSight Client. However, it can also be installed separately on other computers. The DriveCam Event Player cannot access events in the system. See page 7 for more information. Step 1 Place the HindSight Installation CD into the computer s CD or DVD drive. Step 2 In the HindSight Setup window >> Utilities tab >> click DriveCam Event Player. Step 3 Follow the on-screen instructions to complete the installation. Adobe Acrobat Reader You may skip this installation if Acrobat Reader is already installed on the computer. Adobe Acrobat Reader will enable you to view HindSight documentation, which is saved in PDF format. Step 1 In the HindSight Setup window >> Utilities tab >> click Acrobat Reader Step 2 When the InstallShield Wizard is displayed, click Next. Step 3 Follow the on-screen instructions to complete the installation. DRC316-A Page 6 DRM Onsite Installation (HS 5.4.1) Cell

9 FREQUENTLY ASKED QUESTIONS There are several selections on the HindSight Installation CD. Which ones do I install? The HindSight Client is the only software component you need to install. After placing the HindSight Installation CD into the computer s CD or DVD drive, the HindSight Setup window will be displayed. Within this window are several tabs (i.e. Home, Backend, Onsite, Utilities, etc.). Click the HindSight Client selection on the Home tab then follow the instructions on page 4. How do I know if my computers meet the minimum system requirements to run the HindSight software? The minimum system requirements are listed on page 8. Most newer computers (less than a few years old) will have enough computing power to run the HindSight software. However, this is dependent on other software installed on the computer. If you are using the Windows XP operating system, you must have the Professional Edition. Windows XP Home Edition, Windows 98, and Windows Vista are not currently supported for use with HindSight software. Windows 2000 and Windows 2003 Server are supported. You should update your computers with the latest Microsoft service packs before installing the HindSight software. How do I know if the required prerequisite software is installed on my computers? How do I install the prerequisites? The prerequisite software requirements are listed on page 8. You do not need to install these from the Utilities tab displayed in the HindSight Setup window. During the installation process, HindSight will automatically check to see if the required prerequisites are installed. The system will prompt you to install Microsoft.NET framework and Microsoft Web Services Enhancements if they are not detected. Follow the on-screen instructions to install these prerequisites then continue installing the HindSight software. Microsoft DirectX is a standard Windows component that allows for enhanced video playback and may already be installed on your computers. If not, it will be installed automatically from the HindSight Installation CD. Crystal Reports must be installed with each HindSight Client to allow you to view HindSight Reports. This selection is made during installation of the HindSight Client (page 4). I ve installed the HindSight Client but cannot connect to DriveCam. Where do I get the connection information? Following installation of the HindSight Client (page 4), the HindSight Client Config Tool will automatically be opened (page 4). You must enter a Server Name and Virtual Path in the Connection Information window. This defines the connection to your site s database installed at the Driver Risk Management Center. This information must be provided to you from DriveCam. Contact your DriveCam Program Specialist or DriveCam Technical Support if you do not have this information. The HindSight Client Config Tool can also be opened through the Windows Start menu >> All Programs >> DriveCam >> HindSight >> HindSight Client Config Tool. I would like to be able to download event recorders directly to a local computer via USB. How do I set this up? Downloading event recorders via USB requires installation of the HindSight Event Mover software component. This is available on the Onsite tab of the HindSight Setup window. However, before the Event Mover will function, it must first be configured in the HindSight system. Contact your DriveCam Program Specialist before installing the HindSight Event Mover software component. USB download options are shown in the diagram on page 1 and discussed on page 3. How does the DriveCam Event Player work? Do I need to install it? The DriveCam Event Player is installed automatically with each HindSight Client and icons (shown to the left) are placed on the computer desktop for each component. However, it can also be installed separately on other computers that do not have the HindSight Client installed (page 4). The DriveCam Event Player is a standalone program that allows you to view DriveCam Events (.dce files) outside of the HindSight Client interface. DriveCam Event files are coded in the proprietary *.dce file extension. These are the only files that the DriveCam Event Player will play. Conversely, DriveCam Event Files can only be played from within the HindSight Client or the DriveCam Event Player. Within the HindSight Client, users with the appropriate privileges can save a copy of a DriveCam Event file to their local computer or network location. These can then be sent to others who view the event using the DriveCam Event Player. DRC316-A Page 7 DRM Onsite Installation (HS 5.4.1) Cell

10 MINIMUM SYSTEM REQUIREMENTS The minimum system requirements shown below assume that the computers will be running individual components of HindSight software only (i.e. HindSight Client or HindSight Event Mover). Computers running multiple HindSight components or additional non-drivecam software (i.e. HindSight Client with Microsoft Office) may need more CPU and RAM. Operating System Requirements (All HindSight Components) All HindSight components are certified for use on the following Microsoft operating systems: Windows XP Professional (with Service Pack 2) Windows 2003 Server (with Service Pack 1) Windows 2000 (with Service Pack 4) Minumum Hardware Requirements (HindSight Client and HindSight Event Mover) Intel 2.66 GHz Pentium 4 or equivalent processor 512 MB of RAM (1 GB or better recommended) 350 MB of available hard disk space for HindSight software and prerequisite components Onboard video using shared system memory 100 Mbps network interface card Monitor with 1024 x 768 and 32-bit graphics Sound card Prerequisite Installations The following components must be installed on each HindSight computer prior to installing the HindSight software. All are available on the HindSight Installation CD. Microsoft DirectX will be installed automatically if it is not detected. During the installation, you will be prompted to install.net, WSE, and Crystal Reports if they are not detected. Follow the on-screen instructions to complete the installations. Prerequisite: Microsoft DirectX 9.0c Prerequisite: Microsoft.NET framework 1.1 (Service Pack 1) Prerequisite: Microsoft Web Services Enhancements (WSE) Prerequisite: Crystal Reports Viewer Trademarks: HindSight is a registered trademark of DriveCam, Inc. Microsoft, DirectX, Internet Information Services,.NET, Windows, and Office are registered trademarks of Microsoft Corporation. Acrobat is a registered trademark of Adobe Systems Incorporated. Pentium is a registered trademark of Intel Corporation. Crystal Reports is a registered trademark of Business Objects SA. Sprint is a registered trademark of Sprint Nextel Corporation. DRC316-A Page 8 DRM Onsite Installation (HS 5.4.1) Cell

11 ONSITE INSTALLATION GUIDE FOR THE DRIVER RISK MANAGEMENT PROGRAM USE THIS DOCUMENT IF: 1. You subscribe to the Driver Risk Management Program as a DriveCam Managed or DriveCam Hosted customer, and 2. You are using either DriveCam II or DC3 Video Event Recorders configured for wireless Wi-Fi or USB download. Read this before you begin This document describes a specific type of HindSight software installation, referred to as a Driver Risk Management with Wi-Fi or USB configuration. The HindSight 20/20 Onsite software components will be installed on one or more computers at the site and configured to connect over the Internet to DriveCam s Driver Risk Management Center. Additional software components may then be installed on other computers around the site, giving users access to the system and providing additional download options. A diagram of this configuration is shown on page 2. * * * This document is ONLY for clients enrolled in the Driver Risk Management Program * * * AND using DriveCam II or DC3 Video Event Recorders configured for Wi-Fi or USB download. A separate document describes installation of the Driver Risk Management with Cellular configuration. Refer to it if you are enrolled in the Driver Risk Management Program and using DC3 Video Event Recorders configured for cellular download. Installation instructions are also available for self-managed clients (i.e. those using the HindSight software but not enrolled in the Driver Risk Management Program). Contact DriveCam for more information. Where to find help Additional documents (user s guide, administrator s guide, release notes, etc.) are available in PDF format on the Help tab of the HindSight Setup window which is displayed when you run the HindSight Installation CD. Electronic Help files are also available through the Help menu within the software. Contacting DriveCam for assistance We are here to help. If you have any questions or need assistance, please give us a call. DriveCam Technical Support is available 24 hours / 7 days at (866) For international assistance, please call (858) or support@drivecam.com. DRC317-A Page 1 DRM Onsite Installation (HS 5.4.1) Wi-Fi

INTRODUCTION The diagram below illustrates a typical Driver Risk Management with Wi-Fi or USB configuration, including the required and optional component installations.

12 INTRODUCTION The diagram below illustrates a typical Driver Risk Management with Wi-Fi or USB configuration, including the required and optional component installations. The shaded areas list the HindSight software components and prerequisites required for each installation. These are illustrated below and discussed on the following page. Refer to page 28 for system requirements and information about the prerequisite components. DRC317-A Page 2 DRM Onsite Installation (HS 5.4.1) Wi-Fi

13 HindSight Onsite Server (required) The Onsite Server is the only required installation and is capable of performing all functions of the HindSight System in the Driver Risk Management Program. Three HindSight software components will be installed on the Onsite Server: 1. The Onsite Communication & Caching Service (OCC) 2. The HindSight Client 3. The HindSight Event Mover The Onsite Communication & Caching Service (OCC) software component enables the Onsite Server to function as the central communication hub at the site. All additional (optional) installations of the HindSight Client and HindSight Event Mover at the site will connect through this computer. The OCC also provides the communication link to DriveCam s Driver Risk Management (DRM) Center. The HindSight Event Mover software component enables event recorders to connect to the Onsite Server. Event recorders may be made connected directly to a USB port on the Onsite Server. USB Docking Stations may also be installed to extend the reach of USB Download (up to 300 feet) out to vehicle locations. For Wireless Download, a wireless access point (WAP) may be installed and connected to the Onsite Server. Events are then downloaded from wireless event recorders through the WAP to the Onsite Server where they are temporarily cached. The Local Cache is discussed further on the next page. Downloaded events are transferred from the Onsite Server to DriveCam for review. The HindSight Client software component provides the primary user interface and is typically installed on several computers at your site (e.g. manager s office, driver kiosk, maintenance area, etc.). Users log on to the HindSight Client and connect through the Internet to the Driver Risk Management Center to view and edit information and events in the system. Once installed, access to the HindSight Client is strictly controlled from within the software. Only users given a user name and password may log on to the system. Once logged on, a user s assigned role (i.e. driver, supervisor, administrator, etc.) determines exactly what information they will have access to. Additional Installations (optional) Following installation of the Onsite Server, you may expand the system by installing additional HindSight Clients on personal computers for individual users at your site (page 20). Additional HindSight Event Movers may also be installed to provide additional download options (page 22). These additional installations will be configured to connect back to the Onsite Server over your local or wide area network. As an alternative, you may configure the additional HindSight Clients and HindSight Event Movers to connect directly to your database at DriveCam, bypassing the Onsite Server. This allows users to access the system from offsite locations. Contact your DriveCam Program Specialist for information. DRC317-A Page 3 DRM Onsite Installation (HS 5.4.1) Wi-Fi

14 Wireless Wi-Fi Download DriveCam II and DC3 Video Event Recorders configured for wireless download use the b wireless communication protocol to transfer events from event recorders through a wireless access point (WAP) installed at your site. Vehicles park within range of the WAP s wireless signal and recorded events are automatically downloaded from event recorders, through the WAP, to a computer (onsite) upon which the HindSight Event Mover software component has been installed. Events are then transferred through the Internet to the Driver Risk Management Center for review. Optional USB Download Methods For most users, wireless Wi-Fi will the primary download method for DriveCam II and DC3 Video Event Recorders. However, events may also be downloaded through a direct USB connection between a computer and an event recorder. This provides a secondary or backup method of connecting to event recorders. This is not required if you intend to download via Wi-Fi but may be useful in certain situations. USB download requires installation of the HindSight Event Mover software. The Portable USB Download from Vehicle via Laptop scenario illustrates one of the optional download methods. In this configuration (shown in the diagram), event recorders are connected to the USB port on the laptop computer where events are downloaded and temporarily cached. These events are then transferred to the Driver Risk Management Center for review. The USB Download from Vehicle via Docking Station scenario illustrates another optional download method. DriveCam s weather-proof USB Docking Station may be installed at your site to extend the reach of USB Download (up to 300 feet) out to vehicle locations. Events are downloaded and temporarily cached before being transferred to the Driver Risk Management Center for review. Locally Cached Events The OCC allows you to set up a local cache of events at your site (pages 9 and 14). Events are downloaded to the Event Movers and then transferred through the OCC and back to the DriveCam Review Center. By setting up a local cache on the OCC computer, a copy of each event will remain at the site following download and can be viewed immediately through the HindSight Client. Additionally, each time you open an event from the HindSight Database, a copy will be placed in the local cache. This allows you to keep events of particular interest at the site. The next time the event is opened, it will be displayed more quickly, having been accessed from the local cache. Events remain in the local cache until they exceed the available space. The system will then remove those which have remained unused for the longest time. Remember, these are local copies. The original event file remains safely stored in the HindSight Database at DriveCam. DRC317-A Page 4 DRM Onsite Installation (HS 5.4.1) Wi-Fi

INSTALLATION CHECKLIST Installation will proceed in the following order: 1) Prepare the Onsite Server Install Acrobat Reader (optional) Open ports in the Windows Firewall Install Microsoft Internet

15 INSTALLATION CHECKLIST Installation will proceed in the following order: 1) Prepare the Onsite Server Install Acrobat Reader (optional) Open ports in the Windows Firewall Install Microsoft Internet Information Services (IIS) Configure the computer with a fixed IP address (wireless installations only) 2) Install HindSight Components on the Onsite Server Install the Onsite Communication & Caching Service (OCC) Install the first HindSight Client Install the first HindSight Event Mover 3) Install HindSight Components on other computers Install the HindSight Client on other computers Install the HindSight Event Mover on other computers Install the DriveCam Event Player on other computers DRC317-A Page 5 DRM Onsite Installation (HS 5.4.1) Wi-Fi

16 PREPARE THE ONSITE SERVER Select a computer at your site that will be used as the Onsite Server. This will be the main communication hub for the HindSight System. Refer to page 28 for the system requirements. Complete the following on the Onsite Server: Install Adobe Acrobat Reader 7.0 (optional) Open ports in the Windows Firewall Install Microsoft Internet Information Services (IIS) Configure the computer with a fixed IP address (wireless installations only) INSTALL ADOBE ACROBAT READER 7.0 You may skip this installation if Acrobat Reader is already installed on the computer. Adobe Acrobat Reader will enable you to view HindSight documentation, which is saved in PDF format. Step 1 In the HindSight Setup window >> Utilities tab >> click Acrobat Reader 7.0. Step 2 When the InstallShield Wizard is displayed, click Next. Step 3 Follow the on-screen instructions to complete the installation. OPEN PORTS IN THE WINDOWS FIREWALL The Onsite Communication & Caching Service uses port 443 (https) to communicate with DriveCam. Windows Firewall typically opens this port automatically. However, if it is blocked, please open port 443. If you are not sure, continue with the installation and contact DriveCam Technical Support if you have trouble connecting to the Driver Risk Management Center. Contact your network administrator for more information about modifying firewall settings. INSTALL MICROSOFT INTERNET INFORMATION SERVICES (IIS) Microsoft Internet Information Services (IIS) is a Windows component. This is a required installation. Step 1 From the Windows Start menu, select Control Panel >> Add or Remove Programs. Step 2 In the left panel of the window, click Add / Remove Windows Components. Step 3 In the list of Windows Components, highlight the Internet Information Services (IIS) (do not select the check box) and click the Details button (refer to the figures on the following page). DRC317-A Page 6 DRM Onsite Installation (HS 5.4.1) Wi-Fi

17 Step 4 In the list of Subcomponents of Internet Information Services, select the following three check boxes: World Wide Web Service Internet Information Services Snap-In Common Files Step 5 Click OK to return to the list of Windows Components. Step 6 The Internet Information Services (IIS) check box will be selected. Click Next to continue. Step 7 Installation will proceed. This may take a few minutes. Step 8 Click Finish when complete. DRC317-A Page 7 DRM Onsite Installation (HS 5.4.1) Wi-Fi

18 CONFIGURE THE COMPUTER WITH A FIXED IP ADDRESS (WIRELESS ONLY) The Onsite Server must have a fixed IP address (DHCP reserved or static IP address) if it will be connected to a wireless access point (WAP) used to download events wirelessly from event recorders. This is not required if this computer will only receive events downloaded via USB connection to event recorders. Step 1 From the Windows Start menu, select Control Panel. Step 2 If you are in Category View, click Switch to Classic View in the left pane. Step 3 Double-click the Network Connections icon. Step 4 Double-click the Local Area Connection icon. Step 5 In the Local Area Connection Status window, click the Properties button. Step 6 Double-click the Internet Protocol (TCP/IP). The values entered here are unique to your system. You may need to contact your network administrator or the person who set up your computer network to obtain the appropriate IP address, subnet mask, and default gateway values to use. Step 7 Select the Use the following IP address option button. Enter the IP address. Enter the Subnet mask. Enter the Default gateway. Step 8 Select the Use the following DNS server addresses option button. Enter the Preferred DNS server. Step 9 Click OK. The system will notify you if the selected IP address is already in use. If this occurs, you will need to repeat this procedure, selecting a different IP address. Contact DriveCam for additional information and assistance. DRC317-A Page 8 DRM Onsite Installation (HS 5.4.1) Wi-Fi

19 INSTALL THE ONSITE COMMUNICATION & CACHING SERVICE (OCC) ON THE ONSITE SERVER Step 1 Place the HindSight Installation CD in the computer s CD or DVD drive. Install Prerequisite Microsoft.NET Framework 1.1 If you have not already installed.net on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue with installation of the OCC. >>> If you are not prompted to install.net, then it is already installed go to the next step. Step 2 In the HindSight Setup window >> Onsite tab >> click Onsite Communication & Caching (OCC). Install Prerequisite Web Service Enhancements (WSE) If you have not already installed WSE on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue with installation of the OCC. >>> If you are not prompted to install WSE, then it is already installed go to the next step. Step 3 When the Onsite Communication & Caching InstallShield Wizard is displayed, click Next. Step 4 Accept the terms of the License Agreement and click Next. Step 5 Select a Destination Folder for the OCC (the default location is suitable for most users). Step 6 Select a Destination Folder for the Local Cache (the default location is suitable for most users). Step 7 Click Next. The local cache is the temporary storage location for cached events at this site. The selected location and cache size will be entered on page 14. Refer to page 4 for more information about the local cache. DRC317-A Page 9 DRM Onsite Installation (HS 5.4.1) Wi-Fi

Step 8 Accept the default value (HSCommService) of the Virtual Path and click Next. Server Name This is the computer upon which the Onsite Communication & Caching is being installed.

20 Step 8 Accept the default value (HSCommService) of the Virtual Path and click Next. Server Name This is the computer upon which the Onsite Communication & Caching is being installed. Make a note of the Server Name shown this will be entered during configuration of additional HindSight Clients (page 20) and Event Movers (page 22) Virtual Path The Virtual Path is simply a name used to describe the location of the OCC on this computer. Any value may be entered. However, the default value HSCommService is typically used. If you change this value, make a note of the new value entered this will be entered during configuration of the HindSight Client and the HindSight Event Mover. Step 9 Click Install to begin the installation - installing - and Finish when it is complete. The OCC Config Tool will be automatically started. It can also be accessed at a later time through the program folder on the local hard disk drive. DRC317-A Page 10 DRM Onsite Installation (HS 5.4.1) Wi-Fi

Configuring the Onsite Communication & Caching Service Configure the Onsite Communication & Caching Service to connect over the Internet to the HindSight Communication Service located at DriveCam s

21 Configuring the Onsite Communication & Caching Service Configure the Onsite Communication & Caching Service to connect over the Internet to the HindSight Communication Service located at DriveCam s Driver Risk Management Center. DriveCam will provide you with the information to enter into this window. Step 1 In the ASP.NET / IIS Registration window, click Next (this window is not always displayed). Step 2 Select Local System Account in the Run As Account window and click Next. Step 1 Enter the Connection Information to the HindSight Communication Service. Server Name DriveCam will provide you with this information. Virtual Path DriveCam will provide you with this information. Step 2 Select the Use Secure Sockets Layer (SSL) check box. SSL enables information to be transferred securely over the Internet. Step 3 Using Additional Connection Options (leave blank if you are not sure). Step 4 Click Next. Use a Proxy Server (may be required) Talk to your system administrator to find out if you are using a proxy server. DriveCam Technical Support can provide you with additional information. DRC317-A Page 11 DRM Onsite Installation (HS 5.4.1) Wi-Fi

Step 5 Configure the System Settings. Time Zone The proper time zone for your area should be displayed. If not, click the Configure button to change this setting.

22 Step 5 Configure the System Settings. Time Zone The proper time zone for your area should be displayed. If not, click the Configure button to change this setting. Power Management The Onsite Server must be set to never go into Standby or Hibernate mode. This should display Standby Off Hibernate Off. If not, click the Configure button to change these settings. Refer to the following page for instructions. Firewall Step 6 Click Next. The Onsite Server must have port 80 opened in the Windows Firewall to enable communication with other HindSight Clients installed at your site. This should display Port 80 Open. If not, click the Configure button to open this port. Refer to the following page for instructions. DRC317-A Page 12 DRM Onsite Installation (HS 5.4.1) Wi-Fi

23 Configuring the Power Management and Firewall Settings (Step 5 from the previous page) DRC317-A Page 13 DRM Onsite Installation (HS 5.4.1) Wi-Fi

Setting Up the Local Cache See page 4 for a discussion of the local caching service. This will be the storage location for cached events at this site.

24 Setting Up the Local Cache See page 4 for a discussion of the local caching service. This will be the storage location for cached events at this site. The local cache is simply a folder located on the computer. The destination folder for the local cache was set up in step 6 on page 9. Step 7 Enter (or browse to) the location of the local cache (the default location is suitable for most users. Step 8 Enter the size of the local cache. Each event is about 3 MB in size. The default value of 5 GB will hold about 1600 events. To disable the local cache, enter 0. Step 9 Click Configure to begin - configuring - and OK when it is complete. DRC317-A Page 14 DRM Onsite Installation (HS 5.4.1) Wi-Fi

25 INSTALL THE HINDSIGHT CLIENT ON THE ONSITE SERVER The HindSight Client provides the main user interface for the HindSight System and is typically installed on several computers throughout your organization. This first installation of the HindSight Client will be made on the Onsite Server. Additional installations of the HindSight Client may be done later. Step 1 In the HindSight Setup window >> Client tab >> click Install with Crystal Reports. Install Crystal Reports Follow the on-screen instructions to complete the installation. When complete, continue installing the HindSight Client. Step 2 When the HindSight Client InstallShield Wizard is displayed, click Next. Step 3 Accept the terms of the License Agreement and click Next. Step 4 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 5 Click Install to begin the installation - installing - and Finish when it is complete. The HindSight Client Config Tool will be automatically started. Both the OCC and this HindSight Client are being installed on the same computer (the Onsite Server). Accept the default values shown in the Connection Information window below. Step 6 Click Configure to begin - configuring - and OK when it is complete. DRC317-A Page 15 DRM Onsite Installation (HS 5.4.1) Wi-Fi

26 INSTALL THE EVENT MOVER ON THE ONSITE SERVER The computer upon which HindSight Event Mover software is installed is the first to receive events downloaded from DriveCam Event Recorders (via USB or wireless). This first installation of the HindSight Event Mover will be made on the Onsite Server. Additional installations of the HindSight Event Mover may be done later (optional). Step 1 When the Event Mover InstallShield Wizard is displayed, click Next. Step 2 Accept the terms of the License Agreement and click Next. Step 3 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 4 Click Install to begin the installation - installing - and Finish when it is complete. The HindSight Event Mover Config Tool will be automatically started. Step 1 Select Local System Account in the Run As Account window and click Next. Both the OCC and this HindSight Event Mover are being installed on the same computer (the Onsite Server). Accept the default values shown in the Connection Information window below. Step 2 Click Next. DRC317-A Page 16 DRM Onsite Installation (HS 5.4.1) Wi-Fi

27 Step 3 Configure the System Settings and click Next. Time Zone The proper time zone for your area should be displayed. If not, click the Configure button to change this setting. Power Management Each computer upon which the HindSight Event Mover software is installed must be set to never go into Standby or Hibernate mode. This should display Standby Off Hibernate Off. If not, click the Configure button to change these settings. Refer to the following page for instructions. Firewall Each computer upon which the HindSight Event Mover software is installed must have port 5252 opened in the Windows Firewall to enable communication with a wireless access point (WAP). This only needs to be done if you plan to download events wirelessly from event recorders. This should display Port 5252 Open. If not, click the Configure button to open this port. Refer to the following page for instructions. DRC317-A Page 17 DRM Onsite Installation (HS 5.4.1) Wi-Fi

28 Configuring the Power Management and Firewall Settings (Step 3 from the previous page) DRC317-A Page 18 DRM Onsite Installation (HS 5.4.1) Wi-Fi

Step 4 Enter the Event Mover Name and Password. DriveCam will provide you with this information. Step 5 Click Configure to begin - configuring - and OK when it is complete.

29 Step 4 Enter the Event Mover Name and Password. DriveCam will provide you with this information. Step 5 Click Configure to begin - configuring - and OK when it is complete. HindSight Event Mover Monitor The HindSight Event Mover Monitor provides the user interface for each Event Mover. An icon is placed on the Windows desktop of each computer upon which HindSight Event Mover software is installed. Double-click the icon to access the Event Mover Monitor. Refer to the Help file, available in the Help menu within the Event Mover Monitor, for detailed information about its use. Installation of the Onsite Server is complete. DRC317-A Page 19 DRM Onsite Installation (HS 5.4.1) Wi-Fi

30 ADDITIONAL INSTALLATIONS The previous sections described installation of the OCC, the HindSight Client, and the HindSight Event Mover on the Onsite Server. This is all that is required to run the entire HindSight System. The following sections describe installation of the HindSight Client and the HindSight Event Mover on additional computers at your site. These additional installations will be configured to connect to the Onsite Server over your site s local or wide area network. These installations are optional. INSTALLING ADDITIONAL HINDSIGHT CLIENTS There are several approaches you can take to install the HindSight Client on personal computers around the site. The most direct approach is to take the HindSight Installation CD to each computer. Alternatively, you may copy the HindSight Client installation package from the CD to a location on the network that is accessible to individual users. Step 1 Place the HindSight Installation CD in the computer s CD or DVD drive. Install Prerequisite Microsoft.NET Framework 1.1 If you have not already installed.net on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing HindSight Client. >>> If you are not prompted to install.net, then it is already installed go to the next step. Step 2 In the HindSight Setup window >> Client tab >> click Install with Crystal Reports. Install Crystal Reports Follow the on-screen instructions to complete the installation. When complete, continue installing HindSight Client. Install Prerequisite Web Service Enhancements (WSE) If you have not already installed WSE on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing HindSight Client. >>> If you are not prompted to install WSE, then it is already installed go to the next step. Step 3 When the HindSight Client InstallShield Wizard is displayed, click Next. Step 4 Accept the terms of the License Agreement and click Next. Step 5 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 6 Click Install to begin the installation - installing - and Finish when it is complete. DRC317-A Page 20 DRM Onsite Installation (HS 5.4.1) Wi-Fi

31 The HindSight Client Config Tool will be automatically started. Configure each HindSight Client to connect to the OCC installed on the Onsite Server. The Connection Information window shown below is the same as that from page 15. However, the connection information is different. The default server name cannot be used in these installations. This section will configure the HindSight Client to communicate with the Onsite Server. Alternatively, you may configure the HindSight Client to connect directly to your database at DriveCam. This allows users to access the system from offsite locations. Contact your DriveCam Program Specialist for information. Step 1 Enter the Connection Information to the Onsite Communication & Caching Service (OCC). Server Name enter the value from step 6 on page 10. This is the name or IP address of the computer upon which the OCC was installed. Virtual Path enter the value from step 6 on page 10. This is Virtual Path to the OCC. The default value HSCommService is typically used. Step 2 Do not select the Use Secure Sockets Layer (SSL) check box. SSL is not required for connecting over your local area network. Talk to your system administrator if you plan to connect remotely from an offsite location. Step 3 Click Configure to begin - configuring - and OK when it is complete. Installation and configuration of the HindSight Client on this computer is complete. Follow the same procedures to install the HindSight Client on other computers. The HindSight User s Guide and Help file have also been installed on this computer. Refer to them for information regarding use of the software. DRC317-A Page 21 DRM Onsite Installation (HS 5.4.1) Wi-Fi

32 INSTALLING ADDITIONAL HINDSIGHT EVENT MOVERS The first HindSight Event Mover is installed on the Onsite Server. From this, you can route a wireless access point or USB Download Station out to a vehicle location, enabling event download. Therefore, additional HindSight Event Movers may not be required. However, depending on the distribution of vehicles at your site, you may want to install additional Event Movers. Refer to the diagram on page 2 for more information about these additional installations. Your DriveCam Program Specialist will help you determine the number of HindSight Event Movers that should be installed at your site and upon which computers they should be installed. Before installing a HindSight Event Mover, you must complete the following: Notify DriveCam to create and account for the Event Mover. If you plan to connect a wireless access point (WAP) to this Event Mover for downloading events wirelessly, you must configure this computer with a fixed IP address (see page 8). Step 1 Place the HindSight Installation CD in the computer s CD or DVD drive. Install Prerequisite Microsoft.NET Framework 1.1 If you have not already installed.net on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing the Event Mover. >>> If you are not prompted to install.net, then it is already installed go to the next step. Step 2 In the HindSight Setup window >> Onsite tab >> click HindSight Event Mover. Install Prerequisite Web Service Enhancements (WSE) If you have not already installed WSE on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing the Event Mover. >>> If you are not prompted to install WSE, then it is already installed go to the next step. Step 3 When the Event Mover InstallShield Wizard is displayed, click Next. Step 4 Accept the terms of the License Agreement and click Next. Step 5 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 6 Click Install to begin the installation - installing - and Finish when it is complete. DRC317-A Page 22 DRM Onsite Installation (HS 5.4.1) Wi-Fi

33 The HindSight Event Mover Config Tool will be automatically started. Configure each HindSight Event Mover to connect to the Onsite Communication & Caching Service (OCC). The Connection Information window shown below is the same as that from page 16. However, the connection information is different. The default server name cannot be used in these installations. This section will configure the HindSight Event Mover to communicate with the Onsite Server. Alternatively, you may configure the Event Mover to connect directly to your database at DriveCam. This allows users to download events to the system from offsite locations. Contact your DriveCam Program Specialist for information. Step 1 Enter the Connection Information to the Onsite Communication & Caching Service (OCC). Server Name enter the value from step 6 on page 10. This is the name or IP address of the computer upon which the OCC was installed. Virtual Path enter the value from step 6 on page 10. This is Virtual Path to the OCC. The default value HSCommService is typically used. Step 2 Do not select the Use Secure Sockets Layer (SSL) check box. Step 3 Click Next. SSL is not required for connecting over your local area network. Talk to your system administrator if you plan to connect remotely from an offsite location. DRC317-A Page 23 DRM Onsite Installation (HS 5.4.1) Wi-Fi

34 Step 4 Configure the System Settings and click Next. Time Zone The proper time zone for your area should be displayed. If not, click the Configure button to change this setting. Power Management Each computer upon which the HindSight Event Mover software is installed must be set to never go into Standby or Hibernate mode. This should display Standby Off Hibernate Off. If not, click the Configure button to change these settings. Refer to page 18 for instructions Firewall Each computer upon which the HindSight Event Mover software is installed must have port 5252 opened in the Windows Firewall to enable communication with a wireless access point (WAP). This only needs to be done if you plan to download events wirelessly from event recorders. This should display Port 5252 Open. If not, click the Configure button to open this port. Refer to page 18 for instructions DRC317-A Page 24 DRM Onsite Installation (HS 5.4.1) Wi-Fi

35 Step 5 Enter the Event Mover Name and Password. DriveCam will provide you with this information. Step 6 Click Configure to begin - configuring - and OK when it is complete. Installation and configuration of the HindSight Event Mover on this computer is complete. Follow the same procedures to install Event Movers on other computers. HindSight Event Mover Monitor The HindSight Event Mover Monitor provides the user interface for each Event Mover. An icon is placed on the Windows desktop of each computer upon which HindSight Event Mover software is installed. Double-click the icon to access the Event Mover Monitor. Refer to the Help file, available in the Help menu within the Event Mover Monitor, for detailed information about its use. Installation is complete. You are ready to begin full-scale use of the system. DRC317-A Page 25 DRM Onsite Installation (HS 5.4.1) Wi-Fi

OPTIONAL INSTALLATIONS DriveCam Event Player The DriveCam Event Player is a standalone program that allows you to view DriveCam Events (.dce files) outside of the HindSight Client user interface.

36 OPTIONAL INSTALLATIONS DriveCam Event Player The DriveCam Event Player is a standalone program that allows you to view DriveCam Events (.dce files) outside of the HindSight Client user interface. The DriveCam Event Player is installed automatically with the HindSight Client. However, it can also be installed separately on other computers. The DriveCam Event Player cannot access events in the system. Refer to the FAQs on the following page for more information. Step 1 Place the HindSight Installation CD into the computer s CD or DVD drive. Step 2 In the HindSight Setup window >> Utilities tab >> click DriveCam Event Player. Step 3 Follow the on-screen instructions to complete the installation. Adobe Acrobat Reader You may skip this installation if Acrobat Reader is already installed on the computer. Adobe Acrobat Reader will enable you to view HindSight documentation, which is saved in PDF format. Step 1 In the HindSight Setup window >> Utilities tab >> click Acrobat Reader Step 2 When the InstallShield Wizard is displayed, click Next. Step 3 Follow the on-screen instructions to complete the installation. DRC317-A Page 26 DRM Onsite Installation (HS 5.4.1) Wi-Fi

37 FREQUENTLY ASKED QUESTIONS There are several selections on the HindSight Installation CD. Which ones do I install? The HindSight Client and HindSight Event Mover are the only software components you need to install. After placing the HindSight Installation CD into the computer s CD or DVD drive, the HindSight Setup window will be displayed. Within this window are several tabs (i.e. Home, Backend, Onsite, Utilities, etc.). Click the HindSight Client selection on the Home tab then follow the instructions on pages 15 or 20. Click the Onsite Server Components selection on the Home tab, then click the HindSight Event Mover selection. Follow the instructions on pages 16 or 22 to install the HindSight Event Mover. How do I know if my computers meet the minimum system requirements to run the HindSight software? The minimum system requirements are listed on page 28. Most newer computers (less than a few years old) will have enough computing power to run the HindSight software. However, this is dependent on other software installed on the computer. If you are using the Windows XP operating system, you must have the Professional Edition. Windows XP Home Edition, Windows 98, and Windows Vista are not currently supported for use with HindSight software. Windows 2000 and Windows 2003 Server are supported. You should update your computers with the latest Microsoft service packs before installing the HindSight software. How do I know if the required prerequisite software is installed on my computers? How do I install the prerequisites? The prerequisite software requirements are listed on page 28. You do not need to install these from the Utilities tab displayed in the HindSight Setup window. During the installation process, HindSight will automatically check to see if the required prerequisites are installed. The system will prompt you to install Microsoft.NET framework and Microsoft Web Services Enhancements if they are not detected. Follow the on-screen instructions to install these prerequisites then continue installing the HindSight software. Microsoft DirectX is a standard Windows component that allows for enhanced video playback and may already be installed on your computers. If not, it will be installed automatically from the HindSight Installation CD. Crystal Reports must be installed with each HindSight Client to allow you to view HindSight Reports. This selection is made during installation of the HindSight Client (page 20). I ve installed the HindSight Client but cannot connect to DriveCam. Where do I get the connection information? Following installation of the HindSight Client (pages 15 and 20), the HindSight Client Config Tool will automatically be opened. You must enter a Server Name and Virtual Path in the Connection Information window. This defines the connection to your site s database installed at the Driver Risk Management Center. This information must be provided to you from DriveCam. Contact your DriveCam Program Specialist or DriveCam Technical Support if you do not have this information. The HindSight Client Config Tool can also be opened through the Windows Start menu >> All Programs >> DriveCam >> HindSight >> HindSight Client Config Tool. I would like to be able to download event recorders directly to a local computer via USB. How do I set this up? Downloading event recorders via USB requires installation of the HindSight Event Mover software component. This is available on the Onsite tab of the HindSight Setup window. However, before the Event Mover will function, it must first be configured in the HindSight system. Contact your DriveCam Program Specialist before installing the HindSight Event Mover software component. USB download options are shown in the diagram on page 2 and discussed on pages 3 and 16. How does the DriveCam Event Player work? Do I need to install it? The DriveCam Event Player is installed automatically with each HindSight Client and icons (shown to the left) are placed on the computer desktop for each component. However, it can also be installed separately on other computers that do not have the HindSight Client installed (page 26). The DriveCam Event Player is a standalone program that allows you to view DriveCam Events (.dce files) outside of the HindSight Client interface. DriveCam Event files are coded in the proprietary *.dce file extension. These are the only files that the DriveCam Event Player will play. Conversely, DriveCam Event Files can only be played from within HindSight Client or the DriveCam Event Player. Within the HindSight Client, users with the appropriate privileges can save a copy of a DriveCam Event file to their local computer or network. These can then be viewed by others using the DriveCam Event Player. DRC317-A Page 27 DRM Onsite Installation (HS 5.4.1) Wi-Fi

38 MINIMUM SYSTEM REQUIREMENTS The minimum system requirements shown below assume that the computers will be running individual components of HindSight software only (i.e. HindSight Client or HindSight Event Mover). Computers running multiple HindSight components or additional non-drivecam software (i.e. HindSight Client with Microsoft Office) may need more CPU and RAM. Operating System Requirements (All HindSight Components) All HindSight components are certified for use on the following Microsoft operating systems: Windows XP Professional (with Service Pack 2) Windows 2003 Server (with Service Pack 1) Windows 2000 (with Service Pack 4) Minumum Hardware Requirements (All HindSight Components) Intel 2.66 GHz Pentium 4 or equivalent processor 512 MB of RAM (1 GB or better recommended) 350 MB of available hard disk space for HindSight software and prerequisite components Onboard video using shared system memory 100 Mbps network interface card Monitor with 1024 x 768 and 32-bit graphics Sound card Prerequisite Installations The following components must be installed on each HindSight computer prior to installing the HindSight software. All are available on the HindSight Installation CD. Microsoft DirectX will be installed automatically if it is not detected. During the installation, you will be prompted to install.net, WSE, and Crystal Reports if they are not detected. Follow the on-screen instructions to complete the installations. Prerequisite: Microsoft DirectX 9.0c Prerequisite: Microsoft.NET framework 1.1 (Service Pack 1) Prerequisite: Microsoft Web Services Enhancements (WSE) Prerequisite: Crystal Reports Viewer Trademarks: HindSight is a registered trademark of DriveCam, Inc. Microsoft, DirectX, Internet Information Services,.NET, Windows, and Office are registered trademarks of the Microsoft Corporation. Acrobat is a registered trademark of Adobe Systems Incorporated. Pentium is a registered trademark of the Intel Corporation. Crystal Reports is a registered trademark of Business Objects SA. DRC317-A Page 28 DRM Onsite Installation (HS 5.4.1) Wi-Fi

39 HINDSIGHT 20/20 v5.4.1 ALL-IN-ONE SOFTWARE INSTALLATION GUIDE USE THIS DOCUMENT IF: 1. You will be hosting and managing the HindSight System on your own, and 2. You are using either DriveCam II or DC3 Video Event Recorders configured for wireless Wi-Fi or USB download. HindSight 20/20 consists of multiple software components. Each component is installed separately on one or many computers and configured to connect to one another. This flexible architecture enables you to combine or distribute these components in different ways to meet the needs of your business and technical environments. Read this before you begin This document describes a specific type of HindSight software installation, referred to as an All-in-One or Standalone configuration. This is the simplest configuration for self-managed clients (i.e. those using the HindSight software but not enrolled in the Driver Risk Management Program). This configuration is typically used in organizations with fewer than 50 DriveCam-equipped vehicles, although it is capable of supporting larger organizations as well. All software components will be installed on one computer. Users will access HindSight through this computer to review events, manage drivers, etc. Following installation of HindSight software on the All-in-One computer, you may expand the system by installing additional HindSight Clients on personal computers for individual users. These installations will connect back to the All-in-One computer. Additional HindSight Event Movers may also be installed. A diagram of this configuration is shown on the following page. * * * This document is NOT for clients enrolled in the Driver Risk Management Program * * * Installation instructions are also available for clients enrolled in DriveCam s Driver Risk Management Program and clients using the cellular download method. Contact DriveCam for more information. Where to find help Additional documents (user s guide, administrator s guide, release notes, etc.) are available in PDF format on the Help tab of the HindSight Setup window which is displayed when you run the HindSight Installation CD. Electronic Help files are also available through the Help menu within the software. Contacting DriveCam for assistance We are here to help. If you have any questions or need assistance, please give us a call. DriveCam Technical Support is available 24 hours / 7 days at (866) For international assistance, please call (858) or support@drivecam.com. DRC311-B Page 1 HindSight [All-in-One] Installation Guide

INTRODUCTION The diagram below illustrates a typical All-in-One configuration, including the required installations to the HindSight Server and additional (optional) hardware and software

40 INTRODUCTION The diagram below illustrates a typical All-in-One configuration, including the required installations to the HindSight Server and additional (optional) hardware and software installations. All HindSight software components are installed on the HindSight Server (the All-in-One computer). This single computer is all that is required to run the entire HindSight system, providing access the user interface and event download. This computer is also be the primary storage location for all video event files and system information and should be kept in a secure location. Additional installations of the HindSight Client and HindSight Event Mover software components may be made on other computers. These will be configured to connect back to the HindSight Server. DRC311-B Page 2 HindSight [All-in-One] Installation Guide

41 HindSight Server (the All-in-One Computer) The HindSight Server is all that is required to run the entire system. All HindSight software components are installed on this single computer. The HindSight Database and Event Warehouse provide the storage location for all downloaded events and information. The HindSight Business Server and Communication Service manage system security and communication. The HindSight Admin Tools give administrators access to system settings. The HindSight Client provides the primary user interface. The HindSight Event Mover enables communication between event recorders and the HindSight system. HindSight Client Software The HindSight Client software component provides the primary user interface and is typically installed on several computers at your site (e.g. manager s office, driver kiosk, maintenance area, etc.). Users log on to the HindSight Client to view and edit information and events in the system. Once installed, access to the HindSight Client is strictly controlled from within the software. Only users given a user name and password may log on to the system. Once logged on, a user s assigned role (i.e. driver, supervisor, administrator, etc.) determines exactly what information they will have access to. Wireless Wi-Fi Download DriveCam II and DC3 Video Event Recorders configured for wireless download use the b wireless communication protocol to transfer events from event recorders through a wireless access point (WAP) installed at your site. Vehicles park within range of the WAP s wireless signal and recorded events are automatically downloaded from event recorders, through the WAP, to a computer (typically the HindSight Server) upon which the HindSight Event Mover software component has been installed. USB Download Methods For most users, wireless Wi-Fi will the primary download method for DriveCam II and DC3 Video Event Recorders. However, events may also be downloaded through a direct USB connection between a computer and an event recorder. This provides a secondary or backup method of connecting to event recorders. This is not required if you intend to download via Wi-Fi but may be useful in certain situations. USB download requires installation of the HindSight Event Mover software. The Portable USB Download from Vehicle via Laptop scenario illustrates one of the optional download methods. In this configuration (shown in the diagram), event recorders are connected to the USB port on the laptop computer where events are downloaded and temporarily cached. These events are then transferred to the HindSight Server. The USB Download from Vehicle via Docking Station scenario illustrates another optional download method. DriveCam s weather-proof USB Docking Station may be installed at your site to extend the reach of USB Download (up to 300 feet) out to vehicle locations. Events are downloaded and temporarily cached before being transferred to the HindSight Server. Connections All connections are made through your site s local area network (LAN). DRC311-B Page 3 HindSight [All-in-One] Installation Guide

42 INSTALLATION CHECKLIST Prepare the All-in-One Computer Create the Event Warehouse folder Install Microsoft Internet Information Services (IIS) Configure the computer with a fixed IP address (wireless installations only) Install Supporting Utilities on the All-in-One Computer Install Crystal Reports Runtime and Viewer Install Microsoft Web Services Enhancements (WSE) Install Microsoft SQL Server Desktop Engine (MSDE 2000) Install Acrobat Reader (optional) Install HindSight Components on the All-in-One Computer Install the HindSight Database Install the HindSight Business Server Install the HindSight Communication Service Install the HindSight Admin Tools Install the HindSight Client Create an account for the Event Mover using the HindSight Client Install the HindSight Event Mover Finishing Up Register the Software Connect Event Recorders (Initialization) System Setup (Add Users, Vehicles, Etc.) Additional Installations (optional) Install additional HindSight Clients Install additional HindSight Event Movers Install the DriveCam Event Player * * * Refer to page 34 for system requirements * * * Trademarks: HindSight is a registered trademark of DriveCam, Inc. Microsoft, DirectX, Internet Information Services,.NET, Windows, and Office are registered trademarks of the Microsoft Corporation. Acrobat is a registered trademark of Adobe Systems Incorporated. Pentium is a registered trademark of the Intel Corporation. Crystal Reports is a registered trademark of Business Objects SA. DRC311-B Page 4 HindSight [All-in-One] Installation Guide

PREPARE THE ALL-IN-ONE COMPUTER Before running the HindSight Installation CD, complete the following: Create the Event Warehouse folder Install Microsoft Internet Information Services (IIS) Configure

43 PREPARE THE ALL-IN-ONE COMPUTER Before running the HindSight Installation CD, complete the following: Create the Event Warehouse folder Install Microsoft Internet Information Services (IIS) Configure the computer with a fixed IP address (wireless installations only) CREATE THE EVENT WAREHOUSE FOLDER All DriveCam Events (*.dce files) are stored in the Event Warehouse folder. This is not a software component. It is simply a folder located on the computer. See page 36 for more information about the Event Warehouse, event files, and storage space requirements. The following steps will place the folder at the top level of the computer s hard disk drive. You may select an alternate location if you prefer. Step 1 From the Windows Start menu, select My Computer. Step 2 Double-click to open the hard disk drive (this is usually labeled Local Disk or C: ). Step 3 From the File menu, select New >> Folder. Step 4 Assign the folder a descriptive name (e.g. Event Warehouse). INSTALL MICROSOFT INTERNET INFORMATION SERVICES (IIS) Microsoft Internet Information Services (IIS) is a Windows component. This is a required installation. Step 1 From the Windows Start menu, select Control Panel >> Add or Remove Programs. Step 2 In the left panel of the window, click Add / Remove Windows Components. Step 3 In the list of Windows Components, highlight the Internet Information Services (IIS) (do not select the check box) and click the Details button. Step 4 In the list of Subcomponents of Internet Information Services, select the following three check boxes: World Wide Web Service Internet Information Services Snap-In Common Files Refer to the images on the following page DRC311-B Page 5 HindSight [All-in-One] Installation Guide

Click Next to continue. Step 7 Installation will proceed.

44 Step 5 Click OK to return to the list of Windows Components. Step 6 The Internet Information Services (IIS) check box will be selected. Click Next to continue. Step 7 Installation will proceed. This may take a few minutes. Step 8 Click Finish when complete. DRC311-B Page 6 HindSight [All-in-One] Installation Guide

CONFIGURE THE COMPUTER WITH A FIXED IP ADDRESS (WIRELESS ONLY) Each computer upon which the HindSight Event Mover software is installed must have a fixed IP address (DHCP reserved or static IP

45 CONFIGURE THE COMPUTER WITH A FIXED IP ADDRESS (WIRELESS ONLY) Each computer upon which the HindSight Event Mover software is installed must have a fixed IP address (DHCP reserved or static IP address) if it will be connected to a wireless access point (WAP) used to download events wirelessly from event recorders. * * * Skip this section if this computer will only be used to download events via USB * * * Step 1 From the Windows Start menu, select Control Panel. Step 2 If you are in Category View, click Switch to Classic View in the left pane. Step 3 Double-click the Network Connections icon. Step 4 Double-click the Local Area Connection icon. Step 5 In the Local Area Connection Status window, click the Properties button. Step 6 Double-click the Internet Protocol (TCP/IP). The values entered here are unique to your system. Contact your network administrator or the DriveCam Technical Support to obtain the appropriate IP address, subnet mask, and default gateway values to use. Step 7 Select the Use the following IP address option button. Enter the IP address. Enter the Subnet mask. Enter the Default gateway. Step 8 Select the Use the following DNS server addresses option button. Enter the Preferred DNS server. Step 9 Click OK. The system will notify you if the selected IP address is already in use. If this occurs, you will need to repeat this procedure, selecting a different IP address. DRC311-B Page 7 HindSight [All-in-One] Installation Guide

INSTALL SUPPORTING UTILITIES Run the HindSight Installation CD and install these four supporting utilities: Crystal Reports Runtime and Viewer Microsoft Web Services Enhancements 2.

46 INSTALL SUPPORTING UTILITIES Run the HindSight Installation CD and install these four supporting utilities: Crystal Reports Runtime and Viewer Microsoft Web Services Enhancements 2.0 SP3 (WSE) Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) Adobe Acrobat Reader (optional) Step 1 Place the HindSight Installation CD into the computer s CD or DVD drive. Install Prerequisite Microsoft.NET Framework 1.1 If you have not already installed.net on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue with step 2. >>> If you are not prompted to install.net, then it is already installed go to the next step. Step 2 When the HindSight Setup window is displayed, click the Utilities tab. DRC311-B Page 8 HindSight [All-in-One] Installation Guide

INSTALL CRYSTAL REPORTS RUNTIME AND VIEWER Crystal Reports enables HindSight to generate and display reports. For All-in-One Configurations, Crystal Reports Runtime and Viewer must be installed.

47 INSTALL CRYSTAL REPORTS RUNTIME AND VIEWER Crystal Reports enables HindSight to generate and display reports. For All-in-One Configurations, Crystal Reports Runtime and Viewer must be installed. Step 1 In the HindSight Setup window >> Utilities tab >> click Crystal Reports Runtime and Viewer. Step 2 When the InstallShield Wizard is displayed, click Next. Step 3 Accept the terms of the License Agreement and click Next. Step 4 Select Install for HindSight Client or All-in-One Configurations and click Next. Step 5 Click Install to begin the installation - installing - and Finish when it is complete. INSTALL MICROSOFT WEB SERVICES ENHANCEMENTS 2.0 SP3 (WSE) WSE for.net Framework is a required installation. Step 1 In the HindSight Setup window >> Utilities tab >> click Web Services Enhancements. Step 2 When the InstallShield Wizard is displayed, click Next. Step 3 Accept the terms of the License Agreement and click Next. Step 4 Click Install to begin the installation - installing - and Finish when it is complete. DRC311-B Page 9 HindSight [All-in-One] Installation Guide

INSTALL MICROSOFT SQL SERVER 2000 DESKTOP ENGINE (MSDE 2000) A Microsoft SQL Server must be installed and running before installing the HindSight Database.

48 INSTALL MICROSOFT SQL SERVER 2000 DESKTOP ENGINE (MSDE 2000) A Microsoft SQL Server must be installed and running before installing the HindSight Database. All-in- One Configurations typically use MSDE 2000 (provided on the HindSight Installation CD). However, you may use your own Microsoft SQL Server if preferred. This document describes installations using MSDE Contact your system administrator if you plan to use your own Microsoft SQL Server instead. Are you upgrading from a previous version of HindSight? If you have a previously installed database on this computer (such as HindSight 4.0 or 5.1) you may need to remove the old database before proceeding. If you are upgrading from HindSight 5.2, 5.3, or 5.4 there is a direct upgrade path that will allow you to migrate your existing information and events to the new database. Contact DriveCam at (866) for upgrade instructions. If this is your first time installing HindSight software on this computer, continue with the step below. Step 1 In the HindSight Setup window >> Utilities tab >> click Microsoft SQL Desktop Engine. Installation will continue until complete. You will then be returned to the HindSight Setup window. ACROBAT READER (OPTIONAL) You may skip this installation if Acrobat Reader is already installed on the computer. Adobe Acrobat Reader will enable you to view HindSight documentation, which is saved in PDF format. Step 1 In the HindSight Setup window >> Utilities tab >> click Acrobat Reader Step 2 When the InstallShield Wizard is displayed, click Next. Step 3 Follow the on-screen instructions to complete the installation. DRC311-B Page 10 HindSight [All-in-One] Installation Guide

INSTALL HINDSIGHT COMPONENTS HINDSIGHT DATABASE A SQL Server (typically MSDE) must be installed before installing the HindSight Database. See page 10.

49 INSTALL HINDSIGHT COMPONENTS HINDSIGHT DATABASE A SQL Server (typically MSDE) must be installed before installing the HindSight Database. See page 10. Install the HindSight Database Step 1 In the HindSight Setup window >> Backend tab >> click HindSight Database. Step 2 When the InstallShield Wizard is displayed, click Next. Step 3 Accept the terms of the License Agreement and click Next. Step 4 Select Create a new HindSight Database as the Setup Type and click Next. Contact DriveCam if you are upgrading an existing HindSight Database on this computer. If this is your first time installing HindSight on this computer, continue with the step below. Step 5 Select Standard HindSight Setup and click Next. Step 6 In the Summary window, click Install to begin. Step 7 When installation is complete, click Next and then Finish. DRC311-B Page 11 HindSight [All-in-One] Installation Guide

HINDSIGHT BUSINESS SERVER Install the HindSight Business Server Step 1 In the HindSight Setup window >> Backend tab >> click HindSight Business Server.

50 HINDSIGHT BUSINESS SERVER Install the HindSight Business Server Step 1 In the HindSight Setup window >> Backend tab >> click HindSight Business Server. Step 2 Click Install without Crystal Reports (it has already been installed page 9) Step 3 When the Business Server InstallShield Wizard is displayed, click Next. Step 4 Accept the terms of the License Agreement and click Next. Step 5 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 6 Click Install to begin the installation - installing - and Finish when it is complete. Configure the HindSight Business Server Step 1 Select Local System Account in the Run As Account window and click Next. Step 2 Accept the default values in the Database Connection Information window and click Next. The default values are shown in the window below. The standard HindSight database refers to installations using MSDE 2000 (page 10). The Server Name (local)\drivecam indicates that the HindSight Business Server is being installed on the same computer as the database. DRC311-B Page 12 HindSight [All-in-One] Installation Guide

Step 3 Enter or browse to the path of the Event Warehouse (see page 5). Step 4 Accept the default location for the firmware files. DriveCam Event Recorders are occasionally updated with new firmware.

51 Step 3 Enter or browse to the path of the Event Warehouse (see page 5). Step 4 Accept the default location for the firmware files. DriveCam Event Recorders are occasionally updated with new firmware. Firmware files will be stored in the in the selected location. Step 5 Accept the default Port Number 8123 and click Next. The Business Server and Communication Service communicate through a specific port. The value entered here will also be entered in the next section during configuration of the HindSight Communication Service. The default value 8123 is typically used. Step 6 Enter the Idle Time for Session Timeout (the default value is suitable for most users). This is the amount of time a user can remain logged on to the HindSight Client (without activity) before the system will automatically log them out. Valid times range from 1 minute to 1440 minutes (24 hours). The default value is 60 minutes. This value can be modified at a later time by reconfiguring the Business Server. Step 7 Click Configure to begin - configuring - and OK when it is complete. DRC311-B Page 13 HindSight [All-in-One] Installation Guide

HINDSIGHT COMMUNICATION SERVICE Install the HindSight Communication Service Step 1 In the HindSight Setup window >> Backend tab >> click HindSight Communication Service.

52 HINDSIGHT COMMUNICATION SERVICE Install the HindSight Communication Service Step 1 In the HindSight Setup window >> Backend tab >> click HindSight Communication Service. Step 2 When the HindSight Communication Service InstallShield Wizard is displayed, click Next. Step 3 Accept the terms of the License Agreement, then click Next. Step 4 Select a Destination Folder (the default location is appropriate for most users), then click Next. Step 5 Accept the default value of the Virtual Path HSCommService, then click Next. Server Name This is the computer upon which the HindSight Communication Service is being installed. Make a note of the Server Name shown this will be referred to in later sections. Virtual Path This is the virtual path (directory) to the HindSight Communication Service. Make a note of the Virtual Path this will be referred to in later sections. Step 6 Click Install to begin the installation - installing - and Finish when it is complete. DRC311-B Page 14 HindSight [All-in-One] Installation Guide

53 Configure the HindSight Communication Service Step 1 In the ASP.NET / IIS Registration window, click Next (this window is not always displayed). Step 2 Accept the default values shown in the Connection Information window. The value indicates that the HindSight Communication Service and the HindSight Business Server are installed on the same computer. The Port Number entered here must match the Port Number entered on page 13. The default value 8123 is typically used. Step 3 Click Configure to begin - configuring - and OK when it is complete. DRC311-B Page 15 HindSight [All-in-One] Installation Guide

54 HINDSIGHT ADMIN TOOLS Install the HindSight Admin Tools Step 1 In the HindSight Setup window >> Backend tab >> click HindSight Admin Tools. Step 2 When the Admin Tools InstallShield Wizard is displayed, click Next. Step 3 Accept the terms of the License Agreement and click Next. Step 4 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 5 Click Install to begin the installation - installing - and Finish when it is complete. Configure the HindSight Admin Tools Step 1 Accept the default values shown in the Connection Information window. The Server Name indicates that the HindSight Communication Service and the Admin Tools are installed on the same computer. The Virtual Path entered here must match the Virtual Path entered on page 14. The default value HSCommService is typically used. Additional configuration options are available in this window, although they are not generally used for All-in-One Configurations. Contact DriveCam for more information. Step 2 Click Configure to begin - configuring - and OK when it is complete. DRC311-B Page 16 HindSight [All-in-One] Installation Guide

55 HINDSIGHT CLIENT Install the HindSight Client Step 1 In the HindSight Setup window >> Client tab >> click Install without Crystal Reports. Step 2 When the HindSight Client InstallShield Wizard is displayed, click Next. Step 3 Accept the terms of the License Agreement and click Next. Step 4 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 5 Click Install to begin the installation - installing - and Finish when it is complete. Configure the HindSight Client Step 1 Accept the default values shown in the Connection Information window. The Server Name indicates that the HindSight Communication Service and the HindSight Client are installed on the same computer. The Virtual Path entered here must match the Virtual Path entered on page 14. The value HSCommService is typically used. Additional configuration options are available in this window, although they are not generally used for All-in-One Configurations. Contact DriveCam for more information. Step 2 Click Configure to begin - configuring - and OK when it is complete. DRC311-B Page 17 HindSight [All-in-One] Installation Guide

Create an account for the Event Mover using the HindSight Client The section on the following page describes installation of the HindSight Event Mover software.

56 Create an account for the Event Mover using the HindSight Client The section on the following page describes installation of the HindSight Event Mover software. However, before an Event Mover can be installed, it must first be added to the system. This is done through the HindSight Client. Refer to the HindSight User s Guide for detailed information. You do not need to exit HindSight Setup to complete this process. Step 1 Double-click the HindSight Client icon on the Windows desktop. Step 2 Enter the User Name drivecam and Password drivecam, then click Login. Step 3 In the HindSight Main window >> Tools menu >> click Resource Manager. Step 4 In the Resource Manager, click the Event Mover icon under the Root folder. Step 5 Click the Add New Event Mover button on the toolbar. Step 6 Enter an Event Mover Name and Password. Make a note of the Event Mover Name and Password it will be entered on the next page. Step 7 Click OK the new Event Mover will be added to the system and displayed in the window. Step 8 Exit the HindSight Client and return to the HindSight Setup. DRC311-B Page 18 HindSight [All-in-One] Installation Guide

57 HINDSIGHT EVENT MOVER Install the HindSight Event Mover Step 1 In the HindSight Setup window >> Onsite tab >> click HindSight Event Mover. Step 2 When the Event Mover InstallShield Wizard is displayed, click Next. Step 3 Accept the terms of the License Agreement and click Next. Step 4 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 5 Click Install to begin the installation - installing - and Finish when it is complete. Configure the HindSight Event Mover Step 1 Select Local System Account in the Run As Account window and click Next. Step 2 Accept the default values shown and click Next. The Server Name indicates that the HindSight Communication Service and the Event Mover are installed on the same computer. The Virtual Path entered here must match the Virtual Path entered on page 14. The default value HSCommService is typically used. Additional configuration options are available in this window, although they are not generally used for All-in-One Configurations. Contact DriveCam for more information. DRC311-B Page 19 HindSight [All-in-One] Installation Guide

58 Step 3 Configure the System Settings and click Next. Time Zone The proper time zone for your area should be displayed. If not, click the Configure button to change this setting. Power Management Each computer upon which the HindSight Event Mover software is installed must be set to never go into Standby or Hibernate mode. This should display Standby Off Hibernate Off. If not, click the Configure button to change these settings. Refer to the following page for instructions. Firewall Each computer upon which the HindSight Event Mover software is installed must have port 5252 opened in the Windows Firewall to enable communication with a wireless access point (WAP). This only needs to be done if you plan to download events wirelessly from event recorders. This should display Port 5252 Open. If not, click the Configure button to open this port. Refer to the following page for instructions. DRC311-B Page 20 HindSight [All-in-One] Installation Guide

59 Configuring the Power Management and Firewall Settings (Step 3 from the previous page) DRC311-B Page 21 HindSight [All-in-One] Installation Guide

60 Step 4 Enter the Event Mover Name and Password from page 18. Step 5 Click Configure to begin - configuring - and OK when it is complete. DRC311-B Page 22 HindSight [All-in-One] Installation Guide

61 FINISHING UP Installation is complete. After registering the software, you may initialize DriveCam Event Recorders and begin full-scale use of the system. * * * This section will help you transition to full-scale use of the system. * * * This next section will cover the following procedures: Software Registration Completed through the HindSight Admin Tools Required to initialize event recorders Connecting Event Recorders (Initialization) Connect each event recorder via USB cable to the All-in-One Computer Each event recorder is added to the system and labeled with its 8 digit serial number System Setup (Adding Users, Vehicles, Etc.) Log on to the HindSight Client set up the group structure and configure settings Add users and vehicles assign event recorders to vehicles Additional Installations (optional) Install the HindSight Client on other computers (optional) Install the HindSight Event Mover on other computers (optional) Install the DriveCam Event Player on other computers (optional) Where to find additional information Several documents are available on the Help tab of the HindSight Setup window. The HindSight User s Guide and electronic Help files have already been installed on the All-in-One computer. You may save the other documents to your computer for future reference. Electronic Help files are available from the Help menu within each user interface. DRC311-B Page 23 HindSight [All-in-One] Installation Guide

62 SOFTWARE REGISTRATION The software should be registered at this time. You will need the 16 digit serial number printed on the cover of the HindSight Installation CD and an active Internet connection to register electronically. Software registration may also be completed manually. You will be unable to initialize event recorders until registration is complete. Step 1 Double-click the HindSight Admin Tools icon on the Windows desktop. Step 2 Enter the User Name drivecam and Password drivecam, then click Login. Step 3 Click Registration in the HindSight Admin Tools window. All fields must be completed Step 4 Enter your Company Information. Step 5 Enter your Contact Information. Step 6 Enter your Registration Information. Serial Number: Your 16 digit software serial number is printed on the cover of the HindSight Installation CD. Password: Enter a unique password. This must be a 16 digit password containing either numbers or characters. It is not case sensitive. Write down the password and keep it in a safe place for future reference. Step 7 Click Register (may take a few minutes). Step 8 Click OK when it is complete and exit the Admin Tools. Refer to the Admin Tools Help file (available through the Help menu within the HindSight Admin Tools) for detailed information about software registration and troubleshooting. DRC311-B Page 24 HindSight [All-in-One] Installation Guide

63 CONNECTING EVENT RECORDERS (INITIALIZATION) Each event recorder is initialized (connected to the system for the first time) through a direct USB connection to the All-in-One computer. This applies to both USB and wireless event recorders. Each event recorder is then displayed in the HindSight Client and labeled with its serial number. If you have not yet installed event recorders in your vehicles then you can simply line them all up near the computer and quickly initialize them one-by-one. If you have installed event recorders, then you ll have to bring the vehicle to the computer (or vice versa). Before initializing wireless event recorders, enter the WEP Key for your wireless access point in the Group Settings window of the HindSight Client. It will then be uploaded to event recorders during initialization. This enables them to communicate wirelessly with the system. Refer to the detailed initialization instructions in the HindSight Administrator s Guide for more information. Step 1 Verify that the event recorder is powered (a red or green status light on the unit will be lit). An external power supply is available for connecting event recorders to 120V power. Step 2 Press the button on the bottom of the event recorder to trigger a test event. Wait for the status lights on the event recorder to stop flashing before proceeding. Step 3 Connect a USB cable from the computer to the event recorder. When the first event recorder is connected, the system will prompt you to install the Windows drivers. This only needs to be done once. In the Found New Hardware Wizard, select Yes to let Windows search for the driver and install the software automatically. Step 4 Disconnect and then reconnect the USB cable from the event recorder. The test event should begin to download immediately after the USB connection is established. When download is occurring, the status lights on the event recorder will begin to flash rapidly before returning to solid green. Step 5 Initialization is complete. Initialize the remaining event recorders. Refer to the HindSight Administrator s Guide (available on the Help tab of the HindSight Setup window) for more detailed information and troubleshooting of this procedure. DRC311-B Page 25 HindSight [All-in-One] Installation Guide

64 SYSTEM SETUP General use of the software is described in the HindSight User s Guide and HindSight Help. For now, a few basic configuration steps should be completed after software installation. This section will cover these steps briefly. They are described in detail in the HindSight Administrator s Guide. System Administrator User Name and Password The default account is user name drivecam and password drivecam. This account has administrator privileges in HindSight. You may want to delete this login or change its password for security reasons. Passwords are changed from the Tools menu within the HindSight Client. To delete the default drivecam account, you must first create a new system administrator and then login with that user name and password. The default login can then be deleted. Define the Group Structure By default, the top-level group is called Root. This is typically changed to the name of your organization. Subgroups may also be added to reflect particular divisions (different vehicle types, shifts, workgroups, etc.). Once you have defined the group structure, you may assign users, roles, vehicles, and event recorders to their particular subgroups. These steps are completed within the Resource Manager, available through the Tools menu. Establish Group Settings Each group may be configured with its own set of preferences. These include settings that affect how the system tracks overdue items in the database and the way in which event recorders function within vehicles (i.e. trigger settings, video capture modes, wireless download settings, etc.). Group Settings are available through the Tools menu. Add Users and Roles There are six roles: driver, supervisor, reviewer, coach, move manager, and administrator. Each user is added to the system and assigned at least one role. Users may be given access to log on to HindSight Client or disallowed from logging on. When a user is logged on, their assigned role defines what they are and are not allowed to do in the system. Users and roles are managed in the Resource Manager. Add Vehicles and Assign Event Recorders Vehicles and event recorders are managed separately in the HindSight Client. Vehicles are created in the Resource Manager and assigned a Vehicle ID. You may select a default vehicle type or create your own. Once event recorders have been initialized, they may then be assigned to a particular vehicle. Vehicles and event recorders must be in the same group in order to be paired together. DRC311-B Page 26 HindSight [All-in-One] Installation Guide

65 ADDITIONAL INSTALLATIONS (OPTIONAL) The previous sections described installation of all HindSight components on the All-in-One computer. The following sections describe installation of the HindSight Client and the HindSight Event Mover on additional computers around the site. These additional installations will be configured to connect to the All-in-One computer over the site s local area network (LAN). * * These computers must be able to communicate with the All-in-One computer over the LAN * * INSTALL ADDITIONAL HINDSIGHT CLIENTS There are several methods that can be used to install the HindSight Client on personal computers around the site. The most direct approach is to take the HindSight Installation CD to each computer. Alternatively, you may copy the HindSight Client installation package from the CD to a location on the network that is accessible to individual users. Step 1 Place the HindSight Installation CD in the computer s CD or DVD drive. Install Prerequisite Microsoft.NET Framework 1.1 If you have not already installed.net on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing the HindSight Client. >>> If you are not prompted to install.net, then it is already installed go to the next step. Step 2 In the HindSight Setup window >> Client tab >> click Install with Crystal Reports. Install Crystal Reports Follow the on-screen instructions to complete the installation. When complete, continue installing the HindSight Client. Install Prerequisite Web Service Enhancements (WSE) If you have not already installed WSE on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing the HindSight Client. >>> If you are not prompted to install WSE, then it is already installed go to the next step. Step 3 When the HindSight Client InstallShield Wizard is displayed, click Next. Step 4 Accept the terms of the License Agreement and click Next. Step 5 Select a Destination Folder (the default location is suitable for most users) and click Next. DRC311-B Page 27 HindSight [All-in-One] Installation Guide

66 Step 6 Click Install to begin the installation - installing - and Finish when it is complete. The HindSight Client Config Tool will be automatically started. Configure each HindSight Client to connect to the HindSight Communication Service (HCS) on the All-in- One computer. The Connection Information window shown below is the same as that from page 17. However, the default server name cannot be used since this HindSight Client is not being installed on the All-in-One computer. You must enter the name or IP address of the All-in-One computer. See page 14. Step 1 Enter the Connection Information to the HindSight Communication Service (HCS). Server Name enter the information from page 14. This is the name or IP address of the All-in-One computer. Virtual Path enter the information from page 14. This is Virtual Path to the HCS. The default value HSCommService is typically used. Step 2 Do not select the Use Secure Sockets Layer (SSL) check box. SSL is not required for connecting over your local area network. Talk to your system administrator if you plan to connect remotely from an offsite location. Step 3 Click Configure to begin - configuring - and OK when it is complete. DRC311-B Page 28 HindSight [All-in-One] Installation Guide

67 Installation and configuration of the HindSight Client on this computer is complete. Follow the same procedures to install the HindSight Client on other computers. The HindSight User s Guide and Help file have also been installed on this computer. Refer to them for information regarding use of the software. If you receive an error message stating that the Config Tool failed to connect, you will need to reconfigure the HindSight Client. Make sure this computer and the All-in-One computer are both connected to the LAN and able to communicate with one another. Also make sure you are entering the correct Server Name and Virtual Path into the HindSight Client Config Tool shown on the previous page. INSTALLING ADDITIONAL HINDSIGHT EVENT MOVERS The first HindSight Event Mover is installed on the All-in-One computer. From this, you can route a wireless access point or USB Download Station out to a vehicle location, enabling event download. However, depending on the distribution of vehicles at your site, you may require additional Event Movers. Before installing a HindSight Event Mover, you must complete the following: Configure the computer with a fixed IP address (see page 7). This only needs to be completed if the Event Mover will be downloading events wirelessly from event recorders. Create an account for each additional Event Mover in the HindSight Client (see page 18). Step 1 Place the HindSight Installation CD in the computer s CD or DVD drive. Install Prerequisite Microsoft.NET Framework 1.1 If you have not already installed.net on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing the Event Mover. >>> If you are not prompted to install.net, then it is already installed go to the next step. Step 2 In the HindSight Setup window >> Onsite tab >> click HindSight Event Mover. Install Prerequisite Web Service Enhancements (WSE) If you have not already installed WSE on this computer, you will be prompted to install it at this time. This is required. Follow the on-screen instructions to complete the installation. When complete, continue installing the Event Mover. >>> If you are not prompted to install WSE, then it is already installed go to the next step. Step 3 When the Event Mover InstallShield Wizard is displayed, click Next. Step 4 Accept the terms of the License Agreement and click Next. Step 5 Select a Destination Folder (the default location is suitable for most users) and click Next. Step 6 Click Install to begin the installation - installing - and Finish when it is complete. DRC311-B Page 29 HindSight [All-in-One] Installation Guide

68 The HindSight Event Mover Config Tool will be automatically started. Configure each Event Mover to connect to the HindSight Communication Service (HCS) on the All-in-One computer. The Connection Information window shown below is the same as that from page 19. However, the default server name cannot be used since this Event Mover is not being installed on the Allin-One computer. You must enter the name or IP address of the All-in-One computer. See page 14. Step 1 Enter the Connection Information to the HindSight Communication Service (HCS). Server Name enter the information from page 14. This is the name or IP address of the All-in-One computer. Virtual Path enter the information from page 14. This is Virtual Path to the HCS. The default value HSCommService is typically used. Step 2 Do not select the Use Secure Sockets Layer (SSL) check box. Step 3 Click Next. SSL is not required for connecting over your local area network. Talk to your system administrator if you plan to connect remotely from an offsite location. DRC311-B Page 30 HindSight [All-in-One] Installation Guide

Step 4 Configure the System Settings and click Next. Time Zone The proper time zone for your area should be displayed. If not, click the Configure button to change this setting.

69 Step 4 Configure the System Settings and click Next. Time Zone The proper time zone for your area should be displayed. If not, click the Configure button to change this setting. Power Management Each computer upon which the HindSight Event Mover software is installed must be set to never go into Standby or Hibernate mode. This should display Standby Off Hibernate Off. If not, click the Configure button to change these settings. Refer to page 21 for instructions. Firewall Each computer upon which the HindSight Event Mover software is installed must have port 5252 opened in the Windows Firewall to enable communication with a wireless access point (WAP). This only needs to be done if you plan to download events wirelessly from event recorders. This should display Port 5252 Open. If not, click the Configure button to open this port. Refer to page 21 for instructions. DRC311-B Page 31 HindSight [All-in-One] Installation Guide

70 Step 5 Enter the Event Mover Name and Password. Refer to pages for information. Step 6 Click Configure to begin - configuring - and OK when it is complete. Installation and configuration of the HindSight Event Mover on this computer is complete. Follow the same procedures to install Event Movers on other computers. Remember that each Event Mover must first be added to the system (page 18) before being installed. HindSight Event Mover Monitor The HindSight Event Mover Monitor provides the user interface for each Event Mover. An icon is placed on the Windows desktop of each computer upon which HindSight Event Mover software is installed. Double-click the icon to access the Event Mover Monitor. Refer to the Help file, available in the Help menu within the Event Mover Monitor, for detailed information about its use. Installation is complete. You are ready to begin full-scale use of the system. DRC311-B Page 32 HindSight [All-in-One] Installation Guide

71 INSTALLING THE DRIVECAM EVENT PLAYER (OPTIONAL) The DriveCam Event Player is a standalone program that allows you to view DriveCam Events (.dce files) outside of HindSight. The DriveCam Event Player is installed automatically with the HindSight Client and an icon is placed on the desktop. It can also be installed separately on other computers. The DriveCam Event Player cannot access events in the system. Installing the DriveCam Event Player Step 1 Place the HindSight Installation CD into the [separate] computer s CD or DVD drive. Step 2 In the HindSight Setup window >> Utilities tab >> click DriveCam Event Player. Step 3 Follow the on-screen instructions to complete the installation. Where to find additional information Several additional documents are available to help you use the system: HindSight Release Notes Provides important information and issues regarding this latest software release PDF available on the Help tab of the HindSight Setup window HindSight Administrator s Guide Provides detailed information and examples for system setup and management Provides instructions for Event Recorder Initialization PDF available on the Help tab of the HindSight Setup window HindSight User s Guide Details everyday use of HindSight Client written for all users PDF has been installed on each computer running the HindSight Client software HindSight Help Files Details all areas of the user interface every window, every option There are 3 available: HindSight Client, Event Mover, and Event Player Each Help file can be accessed through the Help menu within its program HindSight Client Help file has keyword indexing and search tools DRC311-B Page 33 HindSight [All-in-One] Installation Guide

72 MINIMUM SYSTEM REQUIREMENTS The minimum system requirements below apply to All-in-One Configurations, where all components are being installed on the same computer. The operating environment and assumptions are as follows: Single site with less than 50 vehicles Events are downloaded daily from vehicles Users access HindSight software through one computer Less than 10 simultaneous connections are handled by the computer Operating System Requirements (All HindSight Components) All HindSight components are certified for use on the following Microsoft operating systems: Windows XP Professional (with Service Pack 2) Windows 2003 Server (with Service Pack 1) Windows 2000 (with Service Pack 4) * Windows 2000 Workstation or Server with SP4 will work with HindSight 20/20. However, certain HindSight components, such as the HindSight Communication Service and the Onsite Communication & Caching Service require Microsoft Internet Information Services (IIS). Windows 2000 Workstation does not natively include IIS with the operating system. Users must download IIS separately in order to enable HindSight to work properly with this operating system. All HindSight components require Microsoft.NET framework v1.1 (with Service Pack 1) Available on the HindSight Installation CD. It will be automatically installed if not detected. Hardware Requirements for the HindSight Server (All-in-One Computer) Intel 2.66 GHz Pentium IV or equivalent processor (3 GHz Pentium IV or better recommended) 512 MB of RAM (1 GB or better recommended) 750 MB of available hard disk space for HindSight software and prerequisite components Additional hard disk space is required for DriveCam event files and the HindSight Database (see below) Onboard video using shared system memory Monitor with 1024 x 768 and 32-bit graphics CD-ROM or DVD drive Sound card Trademarks: HindSight is a registered trademark of DriveCam, Inc. Microsoft, DirectX, Internet Information Services,.NET, Windows, and Office are registered trademarks of the Microsoft Corporation. Acrobat is a registered trademark of Adobe Systems Incorporated. Pentium is a registered trademark of the Intel Corporation. Crystal Reports is a registered trademark of Business Objects SA. DRC311-B Page 34 HindSight [All-in-One] Installation Guide

73 Hard Disk Storage for DriveCam Event Files Each DriveCam event file is approximately 3 MB on average. Specific storage requirements vary and depend on the number of vehicles in your fleet, the number of events generated per day per vehicle, the retention policy for events, and the data protection / backup policy for your organization. Refer to page 36 for additional information regarding DriveCam event files and the Event Warehouse. Hard Disk Storage for the HindSight Database The HindSight Database is a Microsoft SQL database that stores metadata for objects in HindSight. In addition to the Microsoft SQL Server storage requirements, the HindSight Database uses approximately 50 MB per 10,000 events. ADDITIONAL INSTALLATIONS (PERSONAL COMPUTERS FOR INDIVIDUAL USERS) The minimum system requirements shown below apply to additional installations of the HindSight Client and the HindSight Event Mover. These requirements assume that the computers will be running individual components of HindSight software only. Computers running multiple HindSight components or additional non-drivecam software (i.e. Client with Microsoft Office) may need more CPU and RAM. Hardware Requirements (HindSight Client and HindSight Event Mover Components) Intel Pentium IV 2.66 GHz or equivalent processor 512 MB of RAM 300 MB of available hard disk space for HindSight software and prerequisite components Onboard video using shared system memory 100 Mbps network interface card Monitor with 1024 x 768 and 32-bit graphics Trademarks: HindSight is a registered trademark of DriveCam, Inc. Microsoft, DirectX, Internet Information Services, Web Services Enhancements, SQL Server, MSDE 2000,.NET, Windows, and Office are registered trademarks of Microsoft Corporation. Acrobat is a registered trademark of Adobe Systems Incorporated. Pentium is a registered trademark of Intel Corporation. Crystal Reports is a registered trademark of Business Objects. DRC311-B Page 35 HindSight [All-in-One] Installation Guide

74 About DriveCam Events (*.dce files) and the Event Warehouse Within the Event Warehouse, the system will create folders for each event recorder as they are connected to the database, labeling each folder with the event recorder s 8-digit serial number. All downloaded events are placed into the folder of the event recorder upon which they were captured. Events should not be modified, moved, or deleted directly from the Event Warehouse, though they should be backed up regularly in case of system-wide failure. Events deleted from within the HindSight Client will permanently remove the event file from the Event Warehouse. We recommend that you have the appropriate measures in place to ensure the integrity of your event files and data. DriveCam Event files are coded in the proprietary *.dce file extension. These can only be viewed from within the HindSight Client interface or with the standalone DriveCam Event Player. DCE files can be exported to AVI format for playback on most standard media players. Copies of events can also be exported from the interface in their original file format. Refer to HindSight Help for detailed information. See page 35 for additional information and storage space requirements for DriveCam event files. End of document. DRC311-B Page 36 HindSight [All-in-One] Installation Guide

75 HINDSIGHT 20/20 v5.4.1 DISTRIBUTED SOFTWARE INSTALLATION GUIDE USE THIS DOCUMENT IF: 1. You will be hosting and managing the HindSight System on your own, and 2. You are using either DriveCam II or DC3 Video Event Recorders configured for wireless Wi-Fi or USB download. HindSight 20/20 consists of multiple software components. Each component is installed separately on one or many computers and configured to connect to one another. This flexible architecture enables you to combine or distribute these components in different ways to meet the needs of your business and technical environments. Read this before you begin This section introduces a specific type of HindSight software installation, referred to as a Distributed configuration. This configuration is ideal for large organizations operating at one or more sites with highly distributed computer networks. These organizations typically choose a Distributed Configuration to take advantage of HindSight s ability to store data and manage the system centrally while enabling users to access the system from various locations. Because of the different business and technical environments, there are many ways to implement HindSight, not all of which can be clearly described in a single installation document. Contact DriveCam for assistance with this type of installation. We can provide you with documentation and recommendations tailored to your specific environment. * * * This document is NOT for clients enrolled in the Driver Risk Management Program * * * Installation instructions are also available for clients enrolled in DriveCam s Driver Risk Management Program and clients using the cellular download method. Contact DriveCam for more information. Where to find help Additional documents (user s guide, administrator s guide, release notes, etc.) are available in PDF format on the Help tab of the HindSight Setup window which is displayed when you run the HindSight Installation CD. Electronic Help files are also available through the Help menu within the software. Contacting DriveCam for assistance We are here to help. If you have any questions or need assistance, please give us a call. DriveCam Technical Support is available 24 hours / 7 days at (866) For international assistance, please call (858) or support@drivecam.com. PHONE: SUPPORT@DRIVECAM.COM DRC Page 1 HindSight 5.4 [Distributed] Installation Guide

76 HINDSIGHT DISTRIBUTED CONFIGURATIONS Operating Environment and Assumptions Fleet contains less than 10,000 vehicles in total Vehicles are located in multiple, geographically dispersed sites, each with less than 200 vehicles Events are downloaded daily via WiFi or USB All data is stored at a single, centralized location Users access HindSight through multiple computers via LAN, WAN, or the Internet Less than 2500 simultaneous connections from Event Movers and users are handled by the HindSight server Less than 10 simultaneous connections from Event Movers and users are handled by each onsite server Operating System Requirements All HindSight components are certified for use on the following Microsoft operating systems: Windows XP Professional (with Service Pack 2) Windows 2003 Server (with Service Pack 1) Windows 2000 (with Service Pack 4) All HindSight components require Microsoft.NET framework v1.1 (with Service Pack 1) Hardware Recommentations (HindSight Server) Intel Dual Zeon 3 GHz or equivalent processor 2 GB of RAM Onboard video using shared system memory 100 Mbps network interface card 600 MB of available hard disk space for HindSight software and prerequisite components Additional hard disk space is required for DriveCam event files and the HindSight Database Hardware Recommentations (Onsite Servers) Intel Pentium IV 2.66 GHz or equivalent processor (3 GHz Pentium IV or better recommended) 512 MB of RAM (1 GB or better recommended) Onboard video using shared system memory 100 Mbps network interface card 250 MB of available hard disk space for HindSight software and prerequisite components Additional hard disk space is required for DriveCam event files that are locally cached Hardware Recommentations (Personal Computers for Individual Users) Intel Pentium IV 2.66 GHz or equivalent processor 512 MB of RAM Onboard video using shared system memory 100 Mbps network interface card 150 MB of available hard disk space for HindSight software and prerequisite components PHONE: SUPPORT@DRIVECAM.COM DRC Page 2 HindSight 5.4 [Distributed] Installation Guide

End of document. PHONE: 858-430-4000 WWW.DRIVECAM.COM SUPPORT@DRIVECAM.

77 End of document. PHONE: DRC Page 3 HindSight 5.4 [Distributed] Installation Guide