Deploying, Configuring and Using Cisco Spark (SPARK) v2

Transcription

1 6210 Central Ave, Portage, IN Phone: Fax: Web: Deploying, Configuring and Using Cisco Spark (SPARK) v2 This is a three day instructor-led course where the students will learn how to Provision and Administer a Cisco Spark Solution. Students will provision Phones, Video Conferencing Units, and Meetings. Why Attend With Current Technologies CLC Each Pod has a DX80, 8865 Phone Our Instructors are the top 10% rated by Cisco Our Lab has a dedicated 500 Mbps Fiber Connection for our Labs Who Should Attend The primary audience for this course is as follows: Course Duration 3 days Course Price $3, Methods of Delivery Instructor Led Virtual ILT On-Site Certifications NA Course Exam NA Spark Power Users Network Video Administrators Collaboration Administrators Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Course Outline Introductions Overview of Cisco Spark Spark Introduction Spark M1/M2/M3 Spark C1/C2/C3 Spark Clients Spark Messaging

2 Spark Meetings Spark Calling Spark Boards Spark Care Spark Hybrid Deployments Spark Licensing Spark API/ Tropo Integrations Setting up and administrating the Spark Service Network Assessment and Provisioning Cisco Spark Control Hub Cisco Spark Control Hub Pro Pack Creating Cisco Spark Sites Integrating Cisco Spark with Active Directory Managing User and Features Checking the Spark Health Provisioning Cisco Phones Provisioning Telepresence Endpoints Provisioning Spark SoftClient Provisioning IPads Provisioning IPhones Provision Android Phones Provisioning SparkBoards Creating Spark Teams Creating Spark Spaces Change Default Notifications Change Default Notifications Spark Messaging Free Messaging vs Name User License Messaging Creating a one on one Message Space with an Individual Creating Persistent Messaging for a Group of Users o Adding People to the Spaces o Presentations, o White boarding o 1 on 1 Tutoring o Annotation o Sharing Files Using Spaces o Adding Someone to a Space

3 o Change Your Status o Creating Messages o Formatting Messages o Manage Notifications in Spaces o Flagging an Person in a Message o Make Someone a Moderator on a Team o Remove Someone from a Space o Lock Space o Share Files o Delete a Space o Find People, Spaces, Messages, and Files o Flag Important Messages o Filter Your Spaces and Content o Delete Messages and Files o Leave a Space o Archive a Team Spark Meeting Features Supported Room Systems Spark Software Application Cisco Expressway Hybrid Media Services Cisco Spark Proximity Bandwidth Requirements Cisco Spark Video Settings Zero Touch Meetings Creating a Video Meeting Scheduling a Meeting With Invites Share Content from a Laptop on Your Room Device Screen Sharing White boarding Spark and WEBEX Integration Spark Call Audio, Video, PSTN calling Call Forward and Transfer Hold/Resume with Video on Hold Ad-hoc Conferencing Class of Service Shared and Multiple Lines Desk Phone Control

4 Do not Disturb Directory dialing Speed Dials with BLF Caller ID Voic Auto-attendant Hunt Groups E911 Spark Boards Cisco Spark Board: Spark Board Capabilities Spark Board Setup Mounting Options Syncing the Spark app with Spark Board White boarding Sharing Files Spark Board Ad-Hoc Meeting Spark Board Space Meeting Hybrid Calling / UCM Integration Integrating Spark with Cisco Unified Communications Manager UCM / Spark Hybrid Services Spark Security Security Challenges End-to-End Encryption Firewall Considerations for Cisco Spark Proxy Requirements TLS encryption Real-Time Media Encryption Voic Messages Encrypted Security Deployment options Certificates Data Privacy Spark Care Spark Care Portfolio Configuring Spark Care Spark Care Assistant

5 Spark Care Chat and Callback Spark Agent Experience Management / Troubleshooting the Spark Service End User Self Care Customer and Partner Admin portal Customer Bulk Provisioning External Health Portal Support and feedback through Spark App Troubleshooting Cisco Spark Spark API Spark API REST API Spark SDK Spark Bots Spark Widgets Using API s to Administer Spark Labs Installing Spark Exploring the Spark Interface Using the Spark Control Hub Provisioning Users Provisioning the 8865 Phone Provisioning the cisco DX80 Telepresence unit Creating Spark Spaces Using Messaging Formatting Messages Adding users to Spaces Creating Meetings Scheduling meetings Programing Spark Call Features Making Phone calls Using the End user Self-care Portal Creating a Spark Care user Trouble Shooting Spark