Bomgar Connect ios Rep Console 2.2.7
|
|
- Eugenia Greene
- 6 years ago
- Views:
Transcription
1 Bomgar Connect ios Rep Console Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners. TC:9/7/2016
2 Table of Contents Representative Console for ios 3 Install the Representative Console on ios 4 Log into the Representative Console for ios 5 Change Preferences in the ios Rep Console 6 Generate a Session Key to Start a Support Session in the ios Rep Console 7 View Support Sessions in Queue in the ios Rep Console 9 Return to an Active Session in the ios Rep Console 10 Use Jump Clients to Access Unattended Computers from the ios Rep Console 11 Use Jump Shortcuts to Access Unattended Computers from the ios Representative Console 12 Use 3D Touch During Remote Support Sessions 13 Setting Preferences for 3D Touch 13 Generating a Session Key Using the 3D Touch Shortcut 13 Accessing Frequently Supported Jump Items Using the 3D Touch Shortcut 15 Previewing and Reviewing Options for Active Support Sessions 16 Support Session Actions in the ios Rep Console 19 Support Session Actions 19 Chat with the Customer During a Session in the ios Rep Console 20 Elevate Rights in the Customer Client from the ios Rep Console 21 Close the Session in the ios Rep Console 23 Screen Share with Remote Computers from the ios Rep Console 24 Screen Sharing Actions 24 View a Summary of the Support Request from the ios Rep Console 25 CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 2
3 Representative Console for ios This guide is designed to help you install Bomgar on your ios device and understand the features of the ios representative console. Bomgar enables you to support your customers remotely by connecting to them through the cloud. Should you need any assistance, please contact Bomgar Technical Support at help.bomgar.com. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 3
4 Install the Representative Console on ios The Bomgar Representative Console for ios is available for free download from the Apple App Store. From your ios device, search the App Store for "Bomgar Representative Console" and then install the app. If your company uses an Enterprise App Store to distribute apps, contact Bomgar Technical Support to make the Bomgar Representative Console app available through your Enterprise App Store. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 4
5 Log into the Representative Console for ios From the login screen, enter your Bomgar site hostname, such as example.bomgarconnect.com. Then enter the username and password associated with your Bomgar user account. You can choose to have the Bomgar representative console remember your login credentials. Then tap Login. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 5
6 Change Preferences in the ios Rep Console To change your Preferences, tap the Settings button in the upper right corner of the screen. Tap Preferences. If Automatically show chat window for new sessions is on, the chat area on the session page will automatically open when a session begins. For access to a quick help reference during sessions, turn on Shake device for help in session view. To turn on Touch ID capabilities for your site, enable the Require Touch ID to use stored credentials for this site. If Audible Alerts is enabled, your device will play audible alerts for certain events that occur within the representative console. When Absolute Mouse Pointer Position is turned off, you must place your finger on the mouse pointer and drag to move the mouse. Tap and hold to locate the mouse pointer. If this preference is turned on, you can place the mouse pointer wherever your finger touches the screen. Tap and hold to open a fly-out menu from which you can choose to left-click, right-click, or double-click. Traditional click methods still apply. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 6
7 Generate a Session Key to Start a Support Session in the ios Rep Console One method to start a support session is for your customer to submit a one-time, randomly generated session key on your public site. Depending upon your account permissions, you can generate session keys for this purpose. Tap the Session Key button at the top of the screen. This will open a menu from which you can edit the session key details. Set how long you want this session key to remain valid. The expiration time applies only to the length of time the key can be used to start a session and does not affect the length of the session itself. You also can select the public portal through which you want your customer to enter the session. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 7
8 Your customer can start a session either by going to the unique URL or by entering the session key on your public site. You can copy the URL to your clipboard to send it to your customer in a text message. You also can send your customer an invitation that contains the unique URL. You have the option to send the invitation from your address or from a system-generated address. After running the customer client, your customer will appear in your personal queue. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 8
9 View Support Sessions in Queue in the ios Rep Console Session queues provide information about and access to customers who are waiting for support. The Personal queue contains customers with whom you are currently in session or who are waiting for a session with you. A waiting session will appear in your personal queue if the customer initiated it by entering a session key you generated, or by selecting your name from the public site. The General queue is open to all representatives. Customers enter the General queue when they click the Connect Now button. If allowed to use the feature, start supporting the oldest queued session in your team queues by tapping the Get Next button. Tap a queue name to view its sessions. Tap a session entry to view details about the support request. To begin supporting the selected session, tap the Accept button. Accepting a session opens a new page for that session. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 9
10 Return to an Active Session in the ios Rep Console To return to a session you are already supporting, open your personal queue and select the session you wish to support. Tap Return. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 10
11 Use Jump Clients to Access Unattended Computers from the ios Rep Console Note: If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions. To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. Your account permissions determine if you can Jump using Jump Clients, as well as which Jump Clients you can access. Permissions also determine if you can create and modify Jump Clients and, if so, whether you can do so only from the administrative interface or also from within a session. To locate a Jump Client, select a location and tap Refresh. You can use the Search feature to narrow your results. Once you have found the computer you wish to access, select the entry to view details. Tap the Jump button to begin a session. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 11
12 Use Jump Shortcuts to Access Unattended Computers from the ios Representative Console To access an individual computer without end-user assistance, install a Jump Shortcut for that system within the representative console or from the Jump Clients page of the /login administrative interface. 1. To locate a Jump Shortcut, tap on the Jump Clientsoption at the bottom of the screen. 2. Select a location and touch the Refresh button. 3. Once you have found the system you wish to access, select the entry to view details. 4. Tap the Jump button to begin a session. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 12
13 Use 3D Touch During Remote Support Sessions 3D Touch is a pressure sensitive feature found in the following ios devices: iphone 6s iphone 6s Plus With this feature, you can apply different amounts of pressure to the screen display to make use of the Peek and Pop actions. These actions allow you to preview content and execute commands from your iphone 6s/6s Plus device without having to fully open an application. To learn more about 3D Touch, Peek, and Pop, please see 3D Touch. The Next Generation of Multi-Touch. You can use 3D Touch to easily access Jump Items and seamlessly transition between support sessions. Please see the sections below to learn more about the different ways that 3D Touch allows you to multitask during support sessions. Setting Preferences for 3D Touch For the 3D Touch feature, there are two system preferences that can be enabled. While in the ios Mobile Representative Console, access the Preferences menu by tapping the hamburger icon located in the top right corner of the screen and selecting Preferences. Descriptions of the preferences can be found below: Show the "Generate Session Key" shortcut item: This preference allows you to display a Generate Session Key option while tapping and holding down the ios Mobile Representative Console app icon. Reset the Jump Item Quick Actions for this site: This preference allows you to clear the frequently used Jump Items list found when tapping and holding down the ios Mobile Representative Console app icon. Generating a Session Key Using the 3D Touch Shortcut Note: Make sure that the preference Show the "Generate Session Key" shortcut item is enabled within the ios Mobile Representative Console. If this preference is not enabled, the top four most frequently access Jump Items will appear. From your iphone Home display, you can easily generate a session key for your customer by following the steps below. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 13
14 1. Press and hold the ios Mobile Representative Console app icon, and a list of your frequently accessed Jump Items and the Generate Session Key option appears. 2. From the list, tap the Generate Session Key option. 3. The session key information appears, allowing you to direct customers to initiate a session by entering the session key on your support portal, tapping on the unique session key URL, or accepting an invitation to connect. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 14
15 Accessing Frequently Supported Jump Items Using the 3D Touch Shortcut Using the 3D Touch shortcut, you can quickly access up to three of your most frequently supported Jump Items from the iphone Home display. Follow the steps below. 1. Press and hold the ios Mobile Representative Console app icon, and a list of your frequently accessed Jump Items appears. Note that you will have to apply extra pressure to the screen to see the Jump Item options. 2. From the list, tap the Jump Item you wish to access. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 15
16 3. Immediately, a session should initiate with that Jump Item. Previewing and Reviewing Options for Active Support Sessions To assist representatives with multitasking, the 3D Touch feature enables representatives to preview support sessions with Jump Items. After you have initiated a session and placed the session on Hold, you can preview or navigate back to the session using Peek and Pop actions. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 16
17 1. From the Session Queues page, locate the queue where the session resides and tap the queue. 2. Once you have tapped the queue, a list of all active sessions appears. To preview a specific session, tap and lightly press on your selection until the session comes into view. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 17
18 3. While continuing to press on the screen, swipe upward to see more options. The options include transferring the session, returning to the session, leaving and holding the session, and closing the session. Note: If you do not press with enough force or for enough time, the preview will not appear, and instead, the Session Information page will appear. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 18
19 Support Session Actions in the ios Rep Console When you first begin a support session, a new screen opens. Session actions are available at the top of the screen. Support Session Actions Elevate a click-to-chat session to the full customer client, or elevate the customer client to have administrative rights. To elevate to administrative rights, administrative credentials must be provided by you or the customer. Elevating the customer client enables switching user accounts, deploying Jump Clients in service mode, and controlling protected windows and UAC dialog boxes. Elevation does not change the user context of the active user and is not the same as logging out the active user and logging back in as an administrator. Elevation to admin rights is currently available only for Windows and Mac computers. Transfer control of the session to the General queue. Close your session page entirely. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 19
20 Chat with the Customer During a Session in the ios Rep Console Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning chat. If you receive a message while chat is closed, the chat icon will display the number of messages waiting. On an ipad, the icon will also flash. Tap the chat button to open or close the chat area. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 20
21 Elevate Rights in the Customer Client from the ios Rep Console When a session starts in click-to-chat mode, only chat will be available. If you wish to have access to more robust support features such as screen sharing, you must elevate the customer client. Similarly, if the downloaded customer client is running in user mode, you may not have the depth of access you need. You can elevate the customer client to run with administrative rights, as a system service. Elevating the customer client enables switching user accounts, deploying Jump Clients in service mode, and controlling protected windows and UAC dialog boxes. Elevation does not change the user context of the active user and is not the same as logging out the active user and logging back in as an administrator. To elevate the customer client, tap the Elevate button. If Prompt Customer is selected, tap OK to send a request to the customer to enter administrative credentials for their computer. To select an alternate means of elevation, tap Elevation Method and then select the method you wish to use. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 21
22 If you possess administrative credentials to the remote computer, select Specific User to supply an administrative username and password yourself. Tap OK to elevate the client. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 22
23 Close the Session in the ios Rep Console To exit a session, tap the X in the upper right corner of the screen. End Session closes the session page in your representative console. It also uninstalls the customer client from the remote system. However, it will not delete an installed Jump Client. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 23
24 Screen Share with Remote Computers from the ios Rep Console From the Screen Sharing page, tap the play button to request view and control of the remote system. Once the customer has granted permission, the remote desktop appears in your display. You now have full control of the keyboard and mouse on the remote system, enabling you to work on the remote computer as if you were physically present. Tap once to left-click. Double-tap to double-click. Place your finger on the cursor and drag to navigate the mouse. OR If absolute mouse pointer position is turned on in your settings, place the mouse pointer wherever your finger touches the screen. Double-tap an item and then drag to drag and drop. Pinch to view the remote screen at a scaled size or at its full resolution. Zoom occurs where the fingers are placed, regardless of the current pointer location. Tap with two fingers to right-click. Scroll the mouse wheel by dragging with three fingers. Tap with three fingers to toggle the keyboard. Tap and hold to locate the cursor. OR If absolute mouse pointer position is turned on in your settings, tap and hold to open a fly-out menu from which you can choose to left-click, right-click, or double-click. On an ipad, if enabled in your settings, shake the device for a quick reference of screen sharing gestures. On an iphone, to access more screen sharing tools, tap the Action button in the upper right corner of the screen. Tap View Gesture Help for a quick reference of screen sharing gestures. Screen Sharing Actions Request or stop screen sharing. Select an alternate remote monitor to display. The primary monitor is designated by a P. Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth). Reboot the remote computer without losing your connection to the support session. Access the keyboard in order to type on the remote screen. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 24
25 View a Summary of the Support Request from the ios Rep Console The Summary page gives an overview of the remote system, including information like IP Address, Customer Name, Computer Name, and Platform. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 25
Bomgar Connect Android Rep Console 2.2.6
Bomgar Connect Android Rep Console 2.2.6 2016 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationBomgar Connect Android Rep Console 2.2.9
Bomgar Connect Android Rep Console 2.2.9 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationAndroid Rep Console
Android Rep Console 2.2.10 2003-2018 BeyondTrust, Inc. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust, Inc. Other trademarks are the property of their respective owners.
More informationPrivileged Access Management Android Access Console 2.2.2
Privileged Access Management Android Access Console 2.2.2 2015 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown
More informationRemote Support Web Rep Console
Remote Support Web Rep Console 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their
More informationBomgar Connect Support Apple ios Devices
Bomgar Connect Support Apple ios Devices 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationSupporting Apple ios Devices
Supporting Apple ios Devices 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective
More informationRemote Support 19.1 Web Rep Console
Remote Support 19.1 Web Rep Console 2003-2019 BeyondTrust Corporation. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust Corporation. Other trademarks are the property
More informationSupporting Android Devices
Supporting Android Devices 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective
More informationSmart Cards for Remote Authentication 3. Prerequisites 3. Install the Smart Card Driver 4
Smart Card Support 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners.
More informationBomgar Privileged Access Smart Cards
Bomgar Privileged Access Smart Cards 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of
More informationBomgar Remote Support Representative Guide 16.1
Bomgar Remote Support Representative Guide 16.1 2016 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationSupporting ios Devices
Supporting ios Devices 2003-2018 BeyondTrust, Inc. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust, Inc. Other trademarks are the property of their respective owners.
More informationPrivileged Access Access Console User Guide 17.1
Privileged Access Access Console User Guide 17.1 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the
More informationPrivileged Access Access Console User Guide 18.1
Privileged Access Access Console User Guide 18.1 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the
More informationTwo-Factor Authentication Guide Bomgar Remote Support
Two-Factor Authentication Guide Bomgar Remote Support 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are
More informationSupporting Android Devices
Supporting Android Devices 2003-2018 BeyondTrust, Inc. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust, Inc. Other trademarks are the property of their respective owners.
More informationHow to Use Session Policies
How to Use Session Policies 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective
More informationJIRA Integration Guide
JIRA Integration Guide 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective
More informationLifespan Guide for installing and using Citrix Receiver on your Mobile Device
Lifespan Guide for installing and using Citrix Receiver on your Mobile Device About Remote Access with Citrix Receiver... 2 Installation Instructions for iphones:... 3 ios - Learning Gestures... 7 Installation
More informationPrivileged Access Access Console User Guide 18.2
Privileged Access Access Console User Guide 18.2 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the
More informationPrivileged Access Management User Guide 15.1
Privileged Access Management User Guide 15.1 2015 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationBomgar Remote Support Representative Guide 17.1
Bomgar Remote Support Representative Guide 17.1 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationBomgar Remote Support 18.2 Features Compatibility
Bomgar Remote Support 18.2 Features Compatibility Representative Features Windows Mac Linux Representative Representative Device Verification 3D Touch Support for Access Sponsor Administrative Dashboard
More informationisupport for Microsoft Windows Server TM Bomgar TM Integration
Integration with Bomgar Software for Remote Desktop Access and Chat isupport integrates with Bomgar Software for remote desktop connection and chatting. The minimum Bomgar API version required is 1.4.2.
More informationPrivileged Access Management User Guide 15.3
Privileged Access Management User Guide 15.3 2016 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationBomgar Cloud Support Admin 15.2
Bomgar Cloud Support Admin 15.2 2016 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their
More informationBomgar Remote Support Administrative Guide 16.2
Bomgar Remote Support Administrative Guide 16.2 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationSalesforce Integration Use Case
Salesforce Integration Use Case 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their
More informationBomgar Remote Support Representative Guide 18.2
Bomgar Remote Support Representative Guide 18.2 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationBomgar Remote Support 18.1 Features Compatibility
Bomgar Remote Support 18.1 Features Compatibility Representative Representative Device Verification 3D Touch Support for Access Sponsor Administrative Dashboard Annotations Application Sharing Automatic
More informationPrivileged Remote Access Access Console User Guide 18.3
Privileged Remote Access Access Console User Guide 18.3 2003-2018 BeyondTrust, Inc. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust, Inc. Other trademarks are the property
More informationBomgar Remote Support Administrative Guide 17.1
Bomgar Remote Support Administrative Guide 17.1 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationBomgar PA Integration with ServiceNow
Bomgar PA Integration with ServiceNow 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of
More informationRemote Support Jump Client Guide: Unattended Access to Systems in Any Network 3. Recommended Steps for Implementing Bomgar Jump Technology 4
Jump Client Guide 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners.
More informationPrivileged Remote Access 18.3 Access Console User Guide
Privileged Remote Access 18.3 Access Console User Guide 2003-2019 BeyondTrust Corporation. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust Corporation. Other trademarks
More informationMicrosoft Dynamics CRM Integration with Bomgar Remote Support
Microsoft Dynamics CRM Integration with Bomgar Remote Support 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown
More informationMicrosoft Remote Desktop setup for OSX, ios and Android devices
Microsoft Remote Desktop setup for OSX, ios and Android devices Table of Contents Microsoft Remote Desktop Installation and Use: Introduction.. 3 OSX setup. 4 ios setup...10 Android setup..22 Page 2 of
More informationIntegrate HEAT Software with Bomgar Remote Support
Integrate HEAT Software with Bomgar Remote Support 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the
More informationRemote Access Application Viewer User Guide. Version 2.3
Remote Access Application Viewer User Guide Version 2.3 Table of Contents Table of Contents... 2 Logging into Application Viewer... 4 Setting up your browser for the first time... 8 Internet Explorer...
More informationPrivileged Remote Access Two-Factor Authentication
Privileged Remote Access Two-Factor Authentication 2003-2018 BeyondTrust, Inc. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust, Inc. Other trademarks are the property
More informationPrivileged Access Management Administrative Guide 15.1
Privileged Access Management Administrative Guide 15.1 2015 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are
More informationBomgar SIEM Tool Plugin Installation and Administration
Bomgar SIEM Tool Plugin Installation and Administration 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are
More informationClassHub for Teachers. A User Guide for the Classroom
ClassHub for Teachers A User Guide for the Classroom Table of Contents CLASSHUB TEACHER... My Class Settings... Class List... Using Views and Screen Peek... Actions... MIRRORING... Mirroring Actions...
More informationSyslog Message Reference Bomgar Support 16.1
Syslog Message Reference Bomgar Support 16.1 2016 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationReal-Time Dashboard Integration Bomgar Remote Support
Real-Time Dashboard Integration Bomgar Remote Support 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are
More informationBomgar Cloud Support Admin 18.2
Bomgar Cloud Support Admin 18.2 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their
More informationHow to Customize Support Portals
How to Customize Support Portals 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their
More informationios GUEST GUIDE Remote Support & Management PC Mac Tablet Smartphone Embedded device 1. An Introduction WiseMo Host module on your computer or device
ios GUEST GUIDE Remote Support & Management PC Mac Tablet Smartphone Embedded device WiseMo Guest module on your iphone / ipad WiseMo Host module on your computer or device 1. An Introduction WiseMo develops
More informationRemote Access Application Viewer User Guide. Version 2.5
Remote Access Application Viewer User Guide Version 2.5 Table of Contents Table of Contents... 2 Logging into Application Viewer... 4 Setting up your browser for the first time... 8 Internet Explorer...
More informationPrivileged Access Administrative Interface 17.1
Privileged Access Administrative Interface 17.1 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationThe Citrix receiver will allow you access to Komatsu business systems such as Merchand, K-Source and Intranet.
Overview The Citrix receiver will allow you access to Komatsu business systems such as Merchand, K-Source and Intranet. Installation of Citrix Receiver The Citrix Receiver is installed via the Afaria Applications
More informationParallels Remote Application Server
Parallels Remote Application Server Parallels Client for Mac User's Guide v16 Parallels International GmbH Vordergasse 59 8200 Schaffhausen Switzerland Tel: + 41 52 672 20 30 www.parallels.com Copyright
More informationRemote Support Jumpoint Guide: Unattended Access to Computers in a Network 4. Recommended Steps to Implement Bomgar Jump Technology 5
Jumpoint Guide 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners.
More informationRemote Support 18.2 Representative Guide
Remote Support 18.2 Representative Guide 2003-2019 BeyondTrust Corporation. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust Corporation. Other trademarks are the property
More informationIntegration Client Guide
Integration Client Guide 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective
More informationSecurity Provider Integration SAML Single Sign-On
Security Provider Integration SAML Single Sign-On 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the
More informationRED IM Integration with Bomgar Privileged Access
RED IM Integration with Bomgar Privileged Access 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the
More informationAdministrative Guide Standard Licensing
Administrative Guide 13.1 Standard Licensing TABLE OF CONTENTS Bomgar Administrative Interface 4 Login to the Administrative Interface 5 Status 6 Information: View Bomgar Software Details 6 Representatives:
More informationParallels Remote Application Server
Parallels Remote Application Server Parallels Client for ios User's Guide v16 Parallels International GmbH Vordergasse 59 8200 Schaffhausen Switzerland Tel: + 41 52 672 20 30 www.parallels.com Copyright
More informationSecurity Provider Integration RADIUS Server
Security Provider Integration RADIUS Server 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationSecurity Provider Integration Kerberos Server
Security Provider Integration Kerberos Server 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationSecurity in Bomgar Remote Support
Security in Bomgar Remote Support 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their
More informationUsing the Microsoft Remote Desktop on non-windows devices
Using the Microsoft Remote Desktop on non-windows devices You can use the free Microsoft Remote Desktop Client to connect to the DGLPM Server from virtually any Apple Mac, iphone, ipad, or Android device
More informationSecurity Provider Integration SAML Single Sign-On
Security Provider Integration SAML Single Sign-On 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the
More informationUser Guide. Campus Connect
User Guide Campus Connect Version 1.0, updated 1/9/2014 Welcome to Campus Connect Your school offers a fun way to watch your favorite programs from your laptop, tablet and smartphone as you travel around
More informationAdministrative Guide Standard Licensing
Administrative Guide 14.1 Standard Licensing 2014 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationMiTeam Stream. Launch MiTeam. MiTeam Stream tabs. QMiTeam for Enterprise Quick Reference Guide
QMiTeam for Enterprise Quick Reference Guide MiTeam is a workstream communications and collaboration tool that provides a highly collaborative, persistent workspace for team-based meetings, conversations,
More informationRemote Access Resources
Remote Access Resources Windows 7 Windows 10 Firm Laptop Windows Windows Mac Computer Apple ipad Mac Computer Android Devices Apple ipad Remote Access Remote Access for Personal Computer (Windows) Quick
More informationParallels Remote Application Server
Parallels Remote Application Server Parallels Client for Android User's Guide v16.2 Parallels International GmbH Vordergasse 59 8200 Schaffhausen Switzerland Tel: + 41 52 672 20 30 www.parallels.com Copyright
More informationVMware Horizon Client for Windows 10 UWP User Guide. Modified on 21 SEP 2017 VMware Horizon Client for Windows 10 UWP 4.6
VMware Horizon Client for Windows 10 UWP User Guide Modified on 21 SEP 2017 VMware Horizon Client for Windows 10 UWP 4.6 You can find the most up-to-date technical documentation on the VMware website at:
More informationVNC Connect security whitepaper. VNC Connect. Instant support FAQs
VNC Connect security whitepaper VNC Connect Instant support FAQs September 2017 Contents General FAQs... 3 Technician and end user FAQs... 5 Administration and audit FAQs... 7 General FAQs Note: For more
More informationVMware Horizon Client for Windows 10 UWP User Guide. 06 SEP 2018 VMware Horizon Client for Windows 10 UWP 4.9
VMware Horizon Client for Windows 10 UWP User Guide 06 SEP 2018 VMware Horizon Client for Windows 10 UWP 4.9 You can find the most up-to-date technical documentation on the VMware website at: https://docs.vmware.com/
More informationSAS Mobile BI 8.1 for Windows 10: Help
SAS Mobile BI 8.1 for Windows 10: Help Welcome Getting Started How Do I Use the App? Check out the new features. View the videos: SAS Mobile BI for Windows playlist on YouTube Use JAWS software? See the
More informationMicrosoft Dynamics CRM Integration with Remote Support
Microsoft Dynamics CRM Integration with Remote Support 2003-2018 BeyondTrust, Inc. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust, Inc. Other trademarks are the property
More informationVA DAP App ios Users Guide
VA DAP App ios Users Guide Table of Contents Getting Started with the VA DAP App... 1 Installing the VA DAP App... 1 Logging into the App and Opening Components... 1 Logging out of the VA DAP App... 2
More informationFive9 Supervisor App for ipad
Cloud Contact Center Software Five9 Supervisor App for ipad Last updated June 25, 2014 What's New in the Five9 Supervisor App for ipad? New Agent Overview screen gives supervisors a graphical view of agent
More informationBomgar Remote Support Integration with BMC Remedy
Bomgar Remote Support Integration with BMC Remedy 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the
More informationBomgar Vault Server Installation Guide
Bomgar Vault 17.2.1 Server Installation Guide 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationDate Version Revision
Installing Simphony v2.5 on an ipad Introduction This document outlines the process for installing the Simphony v2.5 Client on an ipad device. Included in the document are step by step instructions on
More informationPrivileged Access Integration Client Guide
Privileged Access Integration Client Guide 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
More informationSAS Mobile BI 8.14 for ipad and iphone: Help
SAS Mobile BI 8.14 for ipad and iphone: Help 2 Welcome Getting Started How Do I Use the App? Check out the new features. View the videos: SAS Mobile BI for ipad and iphone playlist on YouTube Use VoiceOver?
More informationWorkspace 2.0 Android Content Locker. UBC Workspace 2.0: VMware Content Locker 3.5 for Android. User Guide
UBC Workspace 2.0: VMware Content Locker 3.5 for Android User Guide Contents Introduction... 2 Downloading and installing the Content Locker... 2 Logging In to the Content Locker1.... 2 Navigate the Content
More informationPractice Labs User Guide
Practice Labs User Guide This page is intentionally blank Contents Introduction... 3 Overview... 3 Accessing Practice Labs... 3 The Practice Labs Interface... 4 Minimum Browser Requirements... 5 The Content
More informationBOMGAR.COM BOMGAR VS. WEBEX UPDATED: 2/28/2017
.COM VS. WEBEX UPDATED: 2/28/2017 Bomgar VS. Support Center LICENSING & DEPLOYMENT The proliferation of solutions has undoubtedly provided certain advantages for organizations seeking alternatives to traditional
More informationRemote Desktop Services Guide. ipad DG ITEC ESIO - STANDARDS
Remote Desktop Services Guide ipad DG ITEC ESIO - STANDARDS Table of Contents Table of Contents... 2 Introduction... 3 Prerequisites... 3 1 Download and Install Citrix Receiver... 4 2 Security Authentication...
More informationNextiva Drive The Setup Process Mobility & Storage Option
Nextiva Drive The Setup Process The Setup Process Adding Users 1. Login to your account and click on the Account icon at the top of the page (this is only visible to the administrator). 2. Click Create
More informationUsing the Vita Group Citrix Portal
Using the Vita Group Citrix Portal Using the Portal Summary This document is will step you through using the Vita Group Citrix portal. This portal allows you to reset your password if it is expired, unlock
More informationVA DAP App ios Users Guide
VA DAP App ios Users Guide Table of Contents Getting Started with the VA DAP App... 1 Installing the VA DAP App... 1 Logging into the App and Opening Components... 1 Logging out of the VA DAP App... 2
More informationShelly Cashman: Microsoft Windows 10
Shelly Cashman: Microsoft Windows 10 Module 1: Introduction to Windows 10 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or 1 Describe Windows 10 Objectives
More informationDescription. Table of Contents. Effective Date. System Requirements
Description The VoiceEdge for Skype for Business Companion App connects your Comcast Business VoiceEdge service to your Skype for Business account. Using click-to-dial, you can initiate phone calls directly
More informationPrivileged Identity App Launcher and Session Recording
Privileged Identity App Launcher and Session Recording 2018 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are
More informationMyTeleMed iphone User Guide
Table of Contents Log In 2 Incorrect Login Information 2 Registering your iphone 2 Main Menu 3 Messages 3 Compose a New Message 4 Message Recipients 4 Archiving Messages 4 Message Detail 5 Add Comments
More informationINSITES CONNECT ADMINISTRATION GUIDE. Version 1.4.3
INSITES CONNECT ADMINISTRATION GUIDE Version 1.4.3 CONTENTS GETTING STARTED... 2 Version Compatibility... 2 Installing the InSites Connect app... 2 APP CONFIGURATION... 4 CONFIGURING PUSH NOTIFICATIONS...
More informationExacq Mobile. User Manual 9.2. (Updated March 9, 2018)
Exacq Mobile User Manual 9.2 (Updated March 9, 2018) www.exacq.com March 9, 2018 Contents ii Contents Introduction... 4 Installation...4 Web services... 4 Adding a web service...4 Activating and deactivating
More informationGriffith Service Manager (GSM) Using Bomgar Remote Access
GSM Using Bomgar Remote Access guide Griffith Service Manager (GSM) Using Bomgar Remote Access The Bomgar Representative Console is the desktop application used to make connections to remote devices. The
More informationDeploying VMware Workspace ONE Intelligent Hub. October 2018 VMware Workspace ONE
Deploying VMware Workspace ONE Intelligent Hub October 2018 VMware Workspace ONE You can find the most up-to-date technical documentation on the VMware website at: https://docs.vmware.com/ If you have
More informationRemote Desktop How to guide
CaseMap Remote Desktop for Windows User Contents How to open Remote Desktop Connection and Login to the Terminal Server... 2 How to save your connection settings and create a shortcut on your desktop...
More informationAtlas Technology White Paper
Atlas Technology White Paper 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective
More informationBomgar Appliance Upgrade Guide
Bomgar Appliance Upgrade Guide 2016 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their
More information