IBM Tivoli Storage Manager for Windows Version Tivoli Monitoring for Tivoli Storage Manager

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1 IBM Tioli Storage Manager for Windows Version Tioli Monitoring for Tioli Storage Manager

2

3 IBM Tioli Storage Manager for Windows Version Tioli Monitoring for Tioli Storage Manager

4 Note: Before using this information and the product it supports, read the information in Notices on page 169. First edition (June 2014) This edition applies to ersion 7, release 1, modification 0 of Tioli Monitoring for Tioli Storage Manager, and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright IBM Corporation US Goernment Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Part 1. Tioli Monitoring for Tioli Storage Manager basics Chapter 1. Tioli Monitoring for Tioli Storage Manager updates Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager Installing Tioli Monitoring for Tioli Storage Manager Planning to install Windows: Installing Tioli Monitoring for Tioli Storage Manager Installing the monitoring agent Creating and configuring the agent instance.. 34 Installing Jazz for Serice Management Configuring the WAREHOUS data source and importing reports Starting the Jazz for Serice Management serice 40 Verifying the installation Taking the first steps after installation Running a Cognos report Configuring agents and serices Managing secure communications Upgrading Tioli Monitoring for Tioli Storage Manager to Version Upgrade scenarios Upgrading Tioli Monitoring for Tioli Storage Manager from Version 6.3 to Version Upgrading the monitoring agent Upgrading the operating system Migrating Tioli Monitoring for Tioli Storage Manager from one system to another Migrating Tioli Monitoring for Tioli Storage Manager V6.3 to V7.1 on another system Migrating Tioli Monitoring for Tioli Storage Manager V7.1 to another system Uninstalling Tioli Monitoring for Tioli Storage Manager Uninstalling Jazz for Serice Management Uninstalling Tioli Monitoring for Tioli Storage Manager by using IBM Installation Manager.. 71 Uninstalling monitoring agents Chapter 3. Reporting and monitoring with Tioli Monitoring for Tioli Storage Manager Types of information to monitor with Tioli Enterprise Portal workspaces Monitoring operations daily with Tioli Monitoring for Tioli Storage Manager Monitoring Tioli Storage Manager real-time data 84 Viewing historical data and running reports Cognos Business Intelligence Cognos status and trend reports Create custom Cognos reports Scheduling Cognos reports to be ed Sharing Cognos Reports Modifying the IBM Tioli Monitoring enironment file to customize agent data collection IBM Tioli Monitoring reporting queries Backing up and restoring Tioli Monitoring for Tioli Storage Manager Backing up Tioli Monitoring for Tioli Storage Manager Restoring Tioli Monitoring for Tioli Storage Manager Chapter 4. Tuning Tioli Monitoring for Tioli Storage Manager Tuning performance of the Tioli Common Reporting system Modifying the Tioli Monitoring enironment file for performance Chapter 5. Resoling Tioli Monitoring for Tioli Storage Manager problems. 127 Resoling installation issues with Tioli Monitoring for Tioli Storage Manager Installation wizard fails to start Collecting IBM Installation Manager log files 127 Remoing data after a failed installation Resoling errors with the Tioli Enterprise Portal 128 No data, or old data, is displayed in the Tioli Enterprise Portal workspaces Empty workspaces when agent queries run too long Historical thread terminates Unable to start or log on to the Tioli Enterprise Portal Missing monitoring agent from the Tioli Enterprise Portal Remoing agent instances does not stop them 135 Resoling historical data reporting problems in the Warehouse Proxy workspace Unable to start Tioli Enterprise Portal using a non-english administrator name Disabling attribute groups Resoling problems with the Tioli Common Reporting reports Resoling no data in Tioli Common Reporting reports No current data displayed in the Tioli Common Reporting reports Missing serer name in the Tioli Common Reporting report prompt page Copyright IBM Corp iii

6 No data is aailable message displayed in a Cognos report Error message RQP-DEF-0177 is displayed in a Cognos report Missing Cognos reports Reports do not display in Japanese, Korean, or Traditional Chinese languages Resoling a jaa.net.connectexception: CTGRI0011E error Resoling web browser issues with the Tioli Enterprise Portal or Tioli Common Reporting File system is full or almost full Resetting passwords for Tioli Monitoring for Tioli Storage Manager Reiewing the monitoring agent trace log Reiewing the IBM Tioli Monitoring trace log Verifying the WAREHOUS data for each report Chapter 6. Using trace to resole problems Tracing the Tioli Monitoring for Tioli Storage Manager agent on a Windows operating system Part 2. Appendixes Appendix. Accessibility features for the product family Notices Trademarks Priacy policy considerations i IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

7 Part 1. Tioli Monitoring for Tioli Storage Manager basics Copyright IBM Corp

8 2 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

9 Chapter 1. Tioli Monitoring for Tioli Storage Manager updates New features are aailable in Tioli Monitoring for Tioli Storage Manager Version 7.1. IBM Tioli Monitoring for Tioli Storage Manager includes the following changes in ersion 7.1: You can use the Dashboard Application Serices Hub web interface to access Tioli Common Reporting. New Cognos reports are aailable: Storage pool deduplication saings Disk utilization trends The existing BIRT reports that were aailable in preious releases are aailable as Cognos reports. You can now restrict communications to use the Transport Layer Security (TLS) 1.2 protocol. For your system to be in compliance with the NIST SP A security standard, you must specify KSK_SSL_DISABLE_LEGACY_TLS=1 in the agent instance enironment file. Copyright IBM Corp

10 4 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

11 Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager IBM Tioli Monitoring for Tioli Storage Manager brings together multiple components to monitor Tioli Storage Manager serers, and to produce historical reports about serer and client actiities. Installing Tioli Monitoring for Tioli Storage Manager Tioli Monitoring for Tioli Storage Manager brings together multiple components, to proide real-time monitoring, and historical reporting for your Tioli Storage Manager serers. About this task Tioli Common Reporting Cognos reports User ID: smadmin Historical reports Tioli Monitoring for Tioli Storage Manager Tioli Enterprise Portal serer Tioli Enterprise Monitoring serer Tioli Data Warehouse User ID: itmuser User ID: sysadmin Tioli Enterprise Portal monitoring DB2 database ITMuser User ID: db2inst1 db2admin Tioli Monitoring for Tioli Storage Manager agent instances Tioli Storage Manager serers Figure 1. Tioli Monitoring for Tioli Storage Manager components that proide the reporting and monitoring capabilities Copyright IBM Corp

12 Installing Tioli Monitoring for Tioli Storage Manager Procedure Building a system that can monitor data and produce reports includes the following tasks: 1. Installing Tioli Monitoring for Tioli Storage Manager, which includes these components: DB2 IBM Tioli Monitoring, which includes: Tioli Enterprise Portal serer Tioli Enterprise Monitoring serer Summarization Pruning agent Warehouse Proxy agent Tioli Monitoring for Tioli Storage Manager agent Tioli Data Warehouse 2. Installing Jazz for Serice Management, which requires the following components: Tioli Common Reporting WebSphere Application Serer 3. Creating and configuring agent instances to connect to the Tioli Storage Manager serers that you want to monitor. Related concepts: Chapter 3, Reporting and monitoring with Tioli Monitoring for Tioli Storage Manager, on page 77 Tioli Monitoring for Tioli Storage Manager brings together multiple components to proide Tioli Storage Manager data collection, real-time monitoring of that data, and historical reports. Planning to install Be sure to reiew all applicable planning information, including system requirements, capacity planning, and installation scenarios, before you install the software. Before you install Tioli Monitoring for Tioli Storage Manager and Jazz for Serice Management, complete the following tasks: 1. Choose an installation scenario that best suits your needs. 2. Read the system requirements that are required for your operating system. 3. Reiew the capacity planning information. 4. Reiew the installation worksheet and note the user IDs, passwords, and other alues that are required during installation. Restriction: Install Tioli Monitoring for Tioli Storage Manager on a system that is different from where the Tioli Storage Manager serer is installed. 6 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

13 Installing Tioli Monitoring for Tioli Storage Manager Installation scenarios Before you install Tioli Monitoring for Tioli Storage Manager, choose the scenario that best meets the needs of your business. Scenario 1: New installation, intending to monitor 1-5 Tioli Storage Manager serers. Scenario 2: New installation, intending to monitor more than 5 Tioli Storage Manager serers. Scenario 3: Installing in to an existing IBM Tioli Monitoring enironment, intending to monitor 1-5 Tioli Storage Manager serers. Scenario 4: Installing in to an existing IBM Tioli Monitoring enironment, intending to monitor more than 5 Tioli Storage Manager serers. Consider the following restrictions before you decide which scenario to use: If you hae a Tioli Storage Manager serer that is in a different time zone than the system with Tioli Monitoring for Tioli Storage Manager, install the monitoring agent on the Tioli Storage Manager serer. See Scenario 2 to install the agent directly on the Tioli Storage Manager serer. If you hae more than fie serers, install the monitoring agent on each of the serers because it is the most efficient use of memory on both the Tioli Storage Manager serer and the Tioli Monitoring for Tioli Storage Manager serer. You can only install the monitoring agent on AIX, Linux X86_64, and Windows operating systems. Table 1. Installation scenarios Scenario Number Description Tasks that you must complete Scenario 1 Use this scenario for a new installation with a plan to monitor and report on 1-5 Tioli Storage Manager serers. Perform all the tasks in this scenario on the same system: 1. Install Tioli Monitoring for Tioli Storage Manager. The approximate installation time is 3 hours, depending on the speed of your system. 2. Create and configure the monitoring agents for the Tioli Storage Manager serers that you want to monitor. The approximate configuration time is 3 minutes per agent. Restriction: You cannot install Tioli Monitoring for Tioli Storage Manager on a system where the Tioli Storage Manager serer is installed. Howeer, you can install the monitoring agent on any supported operating system, including any Tioli Storage Manager serers that you want to monitor. Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 7

14 Installing Tioli Monitoring for Tioli Storage Manager Table 1. Installation scenarios (continued) Scenario Number Description Tasks that you must complete Scenario 2 Use this scenario for a 1. Install Tioli Monitoring for Tioli Storage new installation with a Manager. The approximate installation plan to monitor and time is 3 hours, depending on the speed report on more than 5 of your system. Tioli Storage Manager 2. Install monitoring agents on each serers. supported Tioli Storage Manager serer that you want to monitor. The approximate installation time is minutes per additional agent. 3. Create and configure the monitoring agents to connect to the Tioli Enterprise Monitoring serer host that was installed in Step 1. The approximate configuration time is 3 minutes per agent. Scenario 3 Use this scenario when you install the software into an existing IBM Tioli Monitoring enironment with a plan to monitor up to 5 Tioli Storage Manager serers. Restriction: You cannot install Tioli Monitoring for Tioli Storage Manager on a system where the Tioli Storage Manager serer is installed. Howeer, you can install the monitoring agent on any supported operating system, including any Tioli Storage Manager serers that you want to monitor. Prerequisite: You must hae IBM Tioli Monitoring ersion FP2, or later installed. Perform all the tasks in this scenario on the same system: 1. Install the monitoring agent on the IBM Tioli Monitoring serer where Tioli Enterprise Monitoring serer and Tioli Enterprise Portal serer are installed. The approximate installation time is minutes per additional agent. 2. Create and configure the monitoring agents to point to the system where the Tioli Enterprise Monitoring serer and Tioli Enterprise Portal serer are installed. The approximate configuration time is 10 minutes per agent. Restriction: You cannot install Tioli Monitoring for Tioli Storage Manager on a system where the Tioli Storage Manager serer is installed. Howeer, you can install the monitoring agent on any supported operating system, including any Tioli Storage Manager serers that you want to monitor. 8 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

15 Installing Tioli Monitoring for Tioli Storage Manager Table 1. Installation scenarios (continued) Scenario Number Description Tasks that you must complete Scenario 4 Use this scenario when you install the software into an existing IBM Tioli Monitoring enironment with a plan to monitor more than 5 Tioli Storage Manager serers. Prerequisite: You must hae IBM Tioli Monitoring ersion FP2, or later installed. 1. Install the monitoring agent on the supported Tioli Storage Manager serer that you want to monitor. The approximate installation time is minutes per additional agent. 2. Create and configure the monitoring agents to point to the Tioli Enterprise Monitoring serer host that was installed in Step 1. The approximate configuration time is 10 minutes per agent. Restriction: You cannot install Tioli Monitoring for Tioli Storage Manager on a system where the Tioli Storage Manager serer is installed. Howeer, you can install the monitoring agent on any supported operating system, including any Tioli Storage Manager serers that you want to monitor. System requirements for Tioli Monitoring for Tioli Storage Manager Reiew the hardware and software requirements that are applicable for your system before you install Tioli Monitoring for Tioli Storage Manager and the other software. You can install the Tioli Monitoring for Tioli Storage Manager, which includes the monitoring agent to monitor the Tioli Storage Manager serers. You can also install the monitoring agent separately on your Tioli Storage Manager serers. You can install use the monitoring agent on the following Tioli Storage Manager operating systems: AIX Linux X86_64 Microsoft Windows System requirements: Your system must meet the hardware and software requirements before you install Tioli Monitoring for Tioli Storage Manager on a Windows system. The following tables list the minimum hardware and software requirements that are required for Tioli Monitoring for Tioli Storage Manager. You can find the latest information on the IBM Support Portal at dociew.wss?uid=swg Table 2 on page 10 describes the hardware requirements for the Tioli Monitoring for Tioli Storage Manager. Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 9

16 Installing Tioli Monitoring for Tioli Storage Manager Table 2. Hardware requirements Type of hardware Hardware requirements Hardware Dual core Intel Pentium compatible processor or multiprocessor-based computer with a 2.93 GHz or greater processor Network interface card Remote registry serice must be enabled. Disk space The following space is required for the Tioli Monitoring for Tioli Storage Manager application: 15 GB free disk space (minimum), 45 GB recommended as requirements increase as historical data is gathered and stored in the WAREHOUS database 40 MB free space for the temp directory 60 MB free space for the system drie 2 GB free space for the IBM Jazz for Serice Management installation directory The following space is required for the Tioli Storage Manager monitoring agent: 350 MB free disk space (minimum) in the installation directory Memory 8 GB minimum, 16 GB recommended Monitor resolution 4 GB of aailable memory is required at installation time 2 GB of additional memory per agent instance that is created on the Tioli Monitoring for Tioli Storage Manager system If a Tioli Storage Manager monitoring agent is installed on a Tioli Storage Manager serer, there is only a single instance of the agent running on the Tioli Storage Manager serer and no increases in memory requirements are needed by the IBM Tioli Monitoring serer x 768 (minimum) Table 3 describes the minimum software requirements for Tioli Monitoring for Tioli Storage Manager. Table 3. Software requirements Type of software Minimum software requirements Operating Windows serer 2008, R2 x64 system Windows serer 2012 x64 Communication protocol Important: If you are installing a Tioli Monitoring for Tioli Storage Manager agent, and you preiously installed an IBM Tioli Monitoring serer, you must install the Tioli Monitoring for Tioli Storage Manager agent on the existing Tioli Enterprise Monitoring serer. Tioli Monitoring for Tioli Storage Manager only can be used with IBM Tioli Monitoring, ersion FP2 or later. One of the following communication protocols: Named Pipes TCP/IP Version 4 or Version 6 Restriction: The same TCP/IP ersion must be configured on both the source and target systems. 10 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

17 Installing Tioli Monitoring for Tioli Storage Manager Table 3. Software requirements (continued) Type of software Minimum software requirements Web browser One of the following web browsers: Microsoft Internet Explorer 8.0 and future fix packs Microsoft Internet Explorer 9.0 and future fix packs Mozilla Firefox 17 Extended Serice Release (ESR) JaaScript must be enabled. IBM Jaa ersion 7 is required to start the Tioli Enterprise Portal. IBM Jaa ersion 7 is included with Tioli Monitoring for Tioli Storage Manager. Oracle Jaa is not supported. If the Common Reporting portlet is blank when opened in Internet Explorer, the default security settings might be too restrictie. Complete these steps to modify the security settings: 1. In the Internet Explorer window, click Tools > Internet Options, and on the Security tab, click Custom leel. 2. Locate the Miscellaneous category, disable the Access data sources across domains option, and click OK to apply the changes. Tip: If your browser does not display correctly, consider using a different browser. To aoid potential compatibility issues with web browsers, you can iew the Tioli Enterprise Portal remotely by using the Jaa web Start applet: 1. Connect to 2. Click IBM Tioli Enterprise Portal Webstart Client to start the Jaa Web Start client. 3. Optionally, create a desktop shortcut to launch the Tioli Enterprise Portal in the future. Ports IBM Tioli Monitoring uses ports 1918 and Jazz for Serice Management uses the following ports: 9362, 16310, 16311, 16312, 16313, 16314, 16315, 16316, 16318, 16320, 16321, 16322, , IBM Installation Manager Tioli Monitoring for Tioli Storage Manager uses IBM Installation Manager, which is an installation program that can use remote or local software repositories to install or update many IBM products. If the required ersion of IBM Installation Manager is not already installed, it is automatically installed or upgraded when you install Tioli Monitoring for Tioli Storage Manager. It must remain installed on the system so that you can update or uninstall Tioli Monitoring for Tioli Storage Manager as needed. The following list contains explanations of some terms that are used in IBM Installation Manager: Offering An installable unit of a software product. Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 11

18 Installing Tioli Monitoring for Tioli Storage Manager The Tioli Monitoring for Tioli Storage Manager offering contains all of the media that IBM Installation Manager requires to install Tioli Monitoring for Tioli Storage Manager. Package The group of software components that are required to install an offering. The Tioli Monitoring for Tioli Storage Manager package contains the following components: IBM Installation Manager installation program DB2 IBM Tioli Monitoring Tioli Storage Manager agent Package group A set of packages that share a common parent directory. The default package group for the Tioli Monitoring for Tioli Storage Manager package is IBM Tioli Monitoring for Tioli Storage Manager. Repository A remote or local storage area for data and other application resources. The Tioli Monitoring for Tioli Storage Manager package is stored in a repository on IBM Fix Central. Shared resources directory A directory that contains software files or plug-ins that are shared by packages. IBM Installation Manager stores installation-related files in the shared resources directory, including files that are used for uninstalling Tioli Monitoring for Tioli Storage Manager. Capacity planning Planning details include determining how many serers you want to monitor, how many agents and agent instances are required, and how much memory and space are necessary for growth oer time. About this task The following list proides planning guidelines so you can anticipate the growth of your system oer time, depending on how many monitoring agents are in your enironment: Each agent instance, whether it is an IBM Tioli Monitoring agent, or a Tioli Monitoring for Tioli Storage Manager agent, requires approximately 150 MB of memory. Each agent also requires up to 300 MHz worth of a single CPU core during data collection. During a one-year period, the data WAREHOUS can grow to approximately 500 GB for each Tioli Storage Manager serer that is being monitored using the installation defaults. This alue depends on the number of nodes that are being backed up and archied to that serer, and the frequency of backups that occur. Enabling pruning on the monitoring serer can reduce the size of the WAREHOUS database by approximately 50 percent. 12 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

19 Installation worksheet Use this worksheet to record information that you need when you install and administer Tioli Monitoring for Tioli Storage Manager. The worksheet includes seeral passwords for user accounts that are created during the installation. The worksheet is intended to help you remember the alues that you specified after the installation. Table 4. Tioli Monitoring for Tioli Storage Manager installation worksheet Item Description Default alue* Your alue db2admin Database administrator This is the Tioli Data Warehouse user name and password. This user has permission to complete all the administratie tasks in DB2. Installing Tioli Monitoring for Tioli Storage Manager User name: Password: db2admin The password must meet the password complexity requirements of the operating system security policy. DB2 port Default port number The default port number is the first free port starting with db2grp1 encryption key This is the group that the DB2 instance user ID belongs to. A default encryption key is proided and the fields are prefilled with the default key. You can specify a different key, howeer, it is not necessary. The encryption key is used to establish a secure connection (using SSL protocol) between the Hub TEMS and the other components of the IBM Tioli Monitoring enironment. Valid port numbers are IBMTioliMonitoringEncryptionKey Must be exactly 32 characters in length. Valid characters are A-Z, a-z, and #. sysadmin The encryption key must be the same for all of the agents that access the Tioli Enterprise Monitoring serer. Tioli Enterprise Portal user name and password. This ID is automatically created during the installation and a password is required. User name: sysadmin Password: The password must meet the password complexity requirements of the operating system security policy. Serice management administrator ID ITMUser DB2 home directory The administrator that is used to log on to IBM Dashboard Application Serices Hub. You can access the Tioli Common Reporting reports in the dashboard. The user ID is created during the installation of Jazz for Serice Management. Tioli Data Warehouse user name and password. This user has access to read the information from the WAREHOUS database. Note: The DB2 home directory is not requested during installation. The DB2 directory is in the installation directory. User name: smadmin Password: Restriction: The password must be at least 8 characters. User name: Password: ITMuser The password must meet the password complexity requirements of the operating system security policy. Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 13

20 Installing Tioli Monitoring for Tioli Storage Manager Table 4. Tioli Monitoring for Tioli Storage Manager installation worksheet (continued) Monitoring agent instance name Item Description Default alue* Your alue Location and the name of the SSL certificate You can specify the name of the monitoring agent instance. If you intend to monitor more than one Tioli Storage Manager serer, you must hae unique agent instance names for each instance. When you specify an instance name, the best practice is to specify the host name of the Tioli Storage Manager serer, or the serer name from the QUERY STATUS command as your agent instance name. Instance names cannot exceed 20 characters. Note: The monitoring agent instances can be created and configured after the installation. Needed if you decide to use the SSL protocol instead of TCP IP. Your first agent instance name: Your second agent instance name: Your third agent instance name: More agent instance names...: *Best practices are to use the default alues listed here. If you change these alues, ensure that you document them because they are needed later. Installation checklist The checklist summarizes the steps that are required to install and configure a system that can monitor Tioli Storage Manager serer and client data and produce reports. You can print this checklist and use it as a guide to erify that all steps are completed. Table 5. Installation checklist Step Installation task or topic Task description 1. System requirements for Tioli Monitoring for Tioli Storage Ensure that your system meets the system and hardware requirements. Manager on page 9 2. Capacity planning on page 12 Reiew the capacity planning information to ensure that you adequately plan for growth. 3. Installation worksheet on page 13 Complete the installation worksheet to record password alues and other installation information that you need. 4. Installation scenarios on page 7 Choose an installation scenario. The scenario that you choose depends on the number of serers that you intend to monitor, and if there is an existing Tioli Monitoring enironment before this installation. 14 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

21 Installing Tioli Monitoring for Tioli Storage Manager Table 5. Installation checklist (continued) Step Installation task or topic Task description 5. Installing Tioli Monitoring for Tioli Storage Manager on Windows systems Tip: If there is an existing Tioli Monitoring enironment, install only the monitoring agent. 6. Installing the agent in an existing Tioli Monitoring enironment on Windows Installing the monitoring agent on page 22 Run the Tioli Monitoring for Tioli Storage Manager installer. The following components are installed: Tioli Monitoring, which includes the following components: Tioli Enterprise Portal serer Tioli Data Warehouse Tioli Enterprise Monitoring serer Summarization pruning agent Warehouse proxy agent Tioli Monitoring for Tioli Storage Manager agent Remember: IBM Installation Manager is also installed. Install or configure the monitoring agents to connect to the Tioli Storage Manager serer. Creating and configuring the agent instance on page 34 If you plan to monitor fie or less Tioli Storage Manager serers, configure the monitoring agent that was installed on this system Installing Jazz for Serice Management on page 37 Configuring the WAREHOUS data source and importing reports on page 39 Otherwise, install and configure only the monitoring agent on each Tioli Storage Manager serer to be monitored. Tip: Create 1 agent per Tioli Storage Manager serer instance. Install Jazz for Serice Management to get access to the Tioli Common Reporting feature so that you can iew Cognos reports. Run the script to import the Cognos reports and to connect Tioli Common Reporting to the WAREHOUS database to generate reports. 9. Verifying the installation on page 41 Verify that the installation was complete and successful. Tips: 1. To iew real-time Tioli Storage Manager serer actiity, use the Tioli Enterprise Portal. 2. To iew historical reports, use Tioli Common Reporting. 3. For additional help, see Tioli Monitoring for Tioli Storage Manager troubleshooting topics. Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 15

22 Installing Tioli Monitoring for Tioli Storage Manager Bypassing the prerequisites You can bypass the Tioli Monitoring for Tioli Storage Manager prerequisites on your test systems during the installation, such as the operating system and the required memory. Do not bypass the prerequisites on production systems. Bypassing the prerequisites by using the wizard: You can bypass the prerequisites on a test system when you install or upgrade Tioli Monitoring for Tioli Storage Manager by using the wizard. Choose one of the following methods to bypass prerequisite checks: If you are installing Tioli Monitoring for Tioli Storage Manager, issue the following command: install.bat -g -margs "-DBYPASS_TSM_REQ_CHECKS=true" If you are upgrading Tioli Monitoring for Tioli Storage Manager, update the following file to add the -DBYPASS_TSM_REQ_CHECKS=true statement. The dash in the -DBYPASS_TSM_REQ_CHECKS option is required and must be added on a new line after the -margs option...\installation Manager\eclipse\ibmim.ini Bypassing the prerequisites in console mode: You can bypass the prerequisites on a test system when you install or upgrade Tioli Monitoring for Tioli Storage Manager in console mode. Choose one of the following methods to bypass prerequisite checks: If you are installing Tioli Monitoring for Tioli Storage Manager, issue the following command: install.bat -c -acceptlicense -margs "-DBYPASS_TSM_REQ_CHECKS=true" If you are upgrading Tioli Monitoring for Tioli Storage Manager, update the following file to add the -DBYPASS_TSM_REQ_CHECKS=true statement. The dash in the -DBYPASS_TSM_REQ_CHECKS option is required and must be added on a new line after the -margs option...\installation Manager\eclipse\tools\imcl.ini Bypassing the prerequisites in silent mode: You can bypass the prerequisites on a test system when you install or upgrade Tioli Monitoring for Tioli Storage Manager in silent mode. Choose one of the following methods to bypass prerequisite checks: If you are installing Tioli Monitoring for Tioli Storage Manager, issue the following command: install.bat -s -acceptlicense -margs "-DBYPASS_TSM_REQ_CHECKS=true" If you are upgrading Tioli Monitoring for Tioli Storage Manager, update the following file to add the -DBYPASS_TSM_REQ_CHECKS=true statement. The dash in the -DBYPASS_TSM_REQ_CHECKS option is required and must be added on a new line after the -margs option...\installation Manager\eclipse\tools\imcl.ini 16 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

23 Windows: Installing Tioli Monitoring for Tioli Storage Manager To install or upgrade Tioli Monitoring for Tioli Storage Manager, you can use the wizard, the command line in console mode, or by using silent mode. Before you begin Before you install Tioli Monitoring for Tioli Storage Manager, erify that the following requirements are met: Ensure that your system meets the software and hardware requirements. For more information about the system requirements, see System requirements for Tioli Monitoring for Tioli Storage Manager on page 9. Do not install Tioli Monitoring for Tioli Storage Manager on a system that has a Tioli Storage Manager serer installed. Do not use a domain ID to install. The Windows user ID that you use when you install must be a local ID with administrator priileges, and cannot be a domain ID. Verify that you hae the required access priileges, including user IDs and passwords. Ensure that there are no spaces and no non-ascii characters in the installation package name or in the path to the package. Use short path names for the extract directory to aoid problems with the 255-character path limit. For example, you can specify the C:\tsm_images directory. If you are installing the Tioli Monitoring for Tioli Storage Manager monitoring agent in to an existing Tioli Monitoring enironment, specify the existing Tioli Monitoring installation directory. The default directory is C:\IBM\ITM. Attention: Do not alter the DB2 software that is installed with Tioli Monitoring for Tioli Storage Manager installation packages and fix packs. Do not install or upgrade to a different ersion, release, or fix pack of DB2 application because doing so can damage the database. Tioli Monitoring for Tioli Storage Manager can use only components and ersions that are installed as part of the Tioli Monitoring for Tioli Storage Manager installation. About this task Installing Tioli Monitoring for Tioli Storage Manager The Tioli Monitoring for Tioli Storage Manager software proides monitoring and reporting features for the Tioli Storage Manager serers in the enironment. You can install or upgrade the Tioli Monitoring for Tioli Storage Manager and the monitoring agents on the Tioli Storage Manager serers. With the Tioli Monitoring for Tioli Storage Manager installation package, you can install or upgrade the following software: Tioli Monitoring for Tioli Storage Manager Tioli Monitoring for Tioli Storage Manager agent only To determine when and where you would install only the agent package, reiew the installation scenarios. To install the agent on a remote serer, see Installing the monitoring agent on page 22. Restriction: You cannot install Tioli Monitoring for Tioli Storage Manager package and the agent only package on the same system. Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 17

24 Installing Tioli Monitoring for Tioli Storage Manager Windows: Obtaining the Tioli Monitoring for Tioli Storage Manager installation package You can obtain the Tioli Monitoring for Tioli Storage Manager installation package from a DVD or an IBM download site such as IBM Passport Adantage. Procedure 1. Download the 2 installation packages from one of the following websites, or you can access the files from the product DVD: Go to Passport Adantage site at passportadantage/. Go to the Tioli Storage Manager support site at support/entry/portal/oeriew/software/tioli/tioli_storage_manager for maintenance fixes, and updates. 2. Depending on whether you hae the DVD disks or installation packages, complete one of the following methods to extract the files to the file system: Product DVD disks a. Create a directory on the file system. b. For each DVD disk, copy the contents of the disk in to the directory that you created. Tip: You can deleted the files after you install Tioli Monitoring for Tioli Storage Manager to free up space on the file system. Installation packages a. Create a directory and moe the 2 packages that you downloaded in to the directory. b. Either double-click each executable file, or enter the following command on the command line to extract the installation files. The files are extracted to the current directory. package_name.exe where package_name is the name of the file that you downloaded, for example: TSMRPT-Full-Installer-1of2-Windows exe Restriction: The path must contain no more than 128 characters. Do not extract the packages to a directory that contains preiously extracted files, or any other files. Windows: Installing Tioli Monitoring for Tioli Storage Manager by using the Install wizard You can install Tioli Monitoring for Tioli Storage Manager by using the Install wizard of IBM Installation Manager. Before you begin Take the following actions before you start the installation: Verify that you hae copied the DVD files to the local system, or that you downloaded and extracted the packages for Tioli Monitoring for Tioli Storage Manager. Verify that the operating system is set to the language that you require. By default, the language of the operating system is the language that is used during the installation. 18 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

25 Installing Tioli Monitoring for Tioli Storage Manager Ensure that the user ID that you plan to use during installation is a user with local administrator authority. About this task With the Tioli Monitoring for Tioli Storage Manager installation package, you can install or upgrade the following software: Tioli Monitoring for Tioli Storage Manager Tioli Monitoring for Tioli Storage Manager agent only To determine when and where you would install only the agent package, reiew the installation scenarios. To install the agent on a remote serer, see Installing the monitoring agent on page 22. Restriction: You cannot install Tioli Monitoring for Tioli Storage Manager package and the agent only package on the same system. Procedure To install Tioli Monitoring for Tioli Storage Manager, complete the following steps: 1. Change to the directory where you extracted the installation files. 2. Start the wizard by issuing the following command: install.bat Results If errors occur during the installation process, the errors are recorded in log files that are stored in the IBM Installation Manager logs directory. You can iew installation log files by clicking File > View Log from the IBM Installation Manager tool. What to do next Install Jazz for Serice Management to iew historical reports. Follow the steps in Installing Jazz for Serice Management on page 37. Tip: Reiew the checklist to ensure that you complete all of the steps to install and configure Tioli Monitoring for Tioli Storage Manager. Related concepts: Chapter 5, Resoling Tioli Monitoring for Tioli Storage Manager problems, on page 127 You can use these troubleshooting topics to diagnose and resole Tioli Monitoring for Tioli Storage Manager problems. Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 19

26 Installing Tioli Monitoring for Tioli Storage Manager Windows: Installing Tioli Monitoring for Tioli Storage Manager by using console mode You can install Tioli Monitoring for Tioli Storage Manager by using the command line in console mode. You must run the installation program of IBM Installation Manager from the command line with the parameter for console mode. Before you begin Take the following actions before you start the installation: Verify that you hae copied the DVD files to the local system, or that you downloaded and extracted the packages for Tioli Monitoring for Tioli Storage Manager. Verify that the operating system is set to the language that you require. By default, the language of the operating system is the language that is used during the installation. Ensure that the user ID that you plan to use during installation is a user with local administrator authority. About this task With the Tioli Monitoring for Tioli Storage Manager installation package, you can install or upgrade the following software: Tioli Monitoring for Tioli Storage Manager Tioli Monitoring for Tioli Storage Manager agent only To determine when and where you would install only the agent package, reiew the installation scenarios. To install the agent on a remote serer, see Installing the monitoring agent on page 22. Restriction: You cannot install Tioli Monitoring for Tioli Storage Manager package and the agent only package on the same system. Procedure To install Tioli Monitoring for Tioli Storage Manager, complete the following steps: 1. Change to the directory where you extracted the installation files. 2. Start the wizard in console mode by issuing the following command from a command line: install.bat -c 3. Optional: Generate a response file as part of a console mode installation. Complete the console mode installation options, and in the Summary pane, specify G to generate the responses. Results If errors occur during the installation process, the errors are recorded in log files that are stored in the IBM Installation Manager logs directory, for example: C:\ProgramData\IBM\Installation Manager\logs What to do next Install Jazz for Serice Management to iew historical reports. Follow the steps in Installing Jazz for Serice Management on page IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

27 Installing Tioli Monitoring for Tioli Storage Manager Tip: Reiew the checklist to ensure that you complete all of the steps to install and configure Tioli Monitoring for Tioli Storage Manager. Related concepts: Chapter 5, Resoling Tioli Monitoring for Tioli Storage Manager problems, on page 127 You can use these troubleshooting topics to diagnose and resole Tioli Monitoring for Tioli Storage Manager problems. Windows: Installing Tioli Monitoring for Tioli Storage Manager in silent mode You can install the Tioli Monitoring for Tioli Storage Manager in silent mode by specifying a response file. You must run the installation program of IBM Installation Manager from the command line. Before you begin The input directory, which is in the directory where the installation files were extracted, contains the following sample response files to install, update, and uninstall Tioli Monitoring for Tioli Storage Manager: install_response_sample.xml update_response_sample.xml uninstall_response_sample.xml You must edit the sample files before you use them. About this task With the Tioli Monitoring for Tioli Storage Manager installation package, you can install or upgrade the following software: Tioli Monitoring for Tioli Storage Manager Tioli Monitoring for Tioli Storage Manager agent only To determine when and where you would install only the agent package, reiew the installation scenarios. To install the agent on a remote serer, see Installing the monitoring agent on page 22. Restriction: You cannot install Tioli Monitoring for Tioli Storage Manager package and the agent only package on the same system. Procedure 1. Create a response file, or use one of the sample response files, such as install_response_sample.xml or update_response_sample.xml. 2. Edit the response file to change any of the default alues. You must specify a password for the DB2 administrator and the sysadmin user ID. 3. Start the silent installation by issuing the following command from the directory where the installation files were extracted: install.bat -s -input response_file -acceptlicense where response_file is the response file path, including the file name. Results If errors occur during the installation process, the errors are recorded in log files that are stored in the IBM Installation Manager logs directory, for example: Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 21

28 Installing Tioli Monitoring for Tioli Storage Manager C:\ProgramData\IBM\Installation Manager\logs What to do next Install Jazz for Serice Management to iew historical reports. Follow the steps in Installing Jazz for Serice Management on page 37. Create and configure an agent instance to start collecting data. Follow the steps in Creating and configuring the agent instance on page 34. Tip: Reiew the checklist to ensure that you complete all of the steps to install and configure Tioli Monitoring for Tioli Storage Manager. Related concepts: Chapter 5, Resoling Tioli Monitoring for Tioli Storage Manager problems, on page 127 You can use these troubleshooting topics to diagnose and resole Tioli Monitoring for Tioli Storage Manager problems. Installing the monitoring agent You can install monitoring agents on any remote serer that you want to monitor, or you can install the agent in to an existing IBM Tioli Monitoring system. About this task The Tioli Monitoring for Tioli Storage Manager agent gathers data from each Tioli Storage Manager serer, and sends it to the IBM Tioli Monitoring serer. Restrictions: 1. To use the agent on an existing IBM Tioli Monitoring enironment, you must install the agent on the existing Tioli Enterprise Monitoring serer. 2. If you plan to monitor a Tioli Storage Manager serer in a different time zone than the monitoring serer, install the monitoring agent on the Tioli Storage Manager serer. 3. The monitoring agent is only supported on AIX, Linux X86_64, and Windows. Installing the monitoring agent on remote serers You can install a Tioli Monitoring for Tioli Storage Manager monitoring agent on any supported serer that you want to monitor. To install or upgrade the monitoring agent, you can use the installation wizard, the command line in console mode, or by using silent mode. Before you begin Before you decide whether you must install the monitoring agent directly on your Tioli Storage Manager serer, consider the following items: The monitoring serer can handle up to fie monitoring agents. For more agents, you must install the monitoring agent directly on each of the Tioli Storage Manager serers that you want to monitor. Alternatiely, you can install the monitoring agent on any supported operating system and configure an agent instance to connect to the Tioli Storage Manager serer that you want to monitor. If you create and configure an agent instance on the Tioli Storage Manager serer, instead of the monitoring serer, you can help aoid an increase in memory requirements on the IBM Tioli Monitoring serer. 22 IBM Tioli Storage Manager for Windows: Tioli Monitoring for Tioli Storage Manager

29 Installing Tioli Monitoring for Tioli Storage Manager Reiew the requirements for the operating systems that the monitoring agent is supported on. See System requirements for Tioli Monitoring for Tioli Storage Manager on page 9. Installing the monitoring agent by using the Install wizard: You can install the monitoring agent by using the Install wizard. Before you begin Take the following actions before you start the installation: Verify that you hae copied the DVD files to the local system, or that you downloaded and extracted the packages for Tioli Monitoring for Tioli Storage Manager. Ensure that the user ID that you plan to use during installation is a user with local administrator authority. Verify that the operating system is set to the language that you require. By default, the language of the operating system is the language that is used during the installation. Procedure To install Tioli Monitoring for Tioli Storage Manager, complete the following steps: 1. Change to the directory where you extracted the installation files. 2. Start the wizard by issuing the following command: install.bat What to do next Create and configure an agent instance to start collecting data. Follow the steps in Creating and configuring the agent instance on page 34. If errors occur during the installation process, the errors are recorded in log files that are stored in the IBM Installation Manager logs directory. You can iew installation log files by clicking File > View Log from the IBM Installation Manager tool. Installing the monitoring agent in console mode: You can install the monitoring agent by using the command line in console mode. About this task Take the following actions before you start the installation: Verify that you hae copied the DVD files to the local system, or that you downloaded and extracted the packages for Tioli Monitoring for Tioli Storage Manager. Verify that the operating system is set to the language that you require. By default, the language of the operating system is the language that is used during the installation. Ensure that the user ID that you plan to use during installation is a user with local administrator authority. Chapter 2. Installing and upgrading Tioli Monitoring for Tioli Storage Manager 23

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