akkadian Provisioning Manager Express

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1 akkadian Provisioning Manager Express Version Release Notes September 14 th, 2017 Copyright and Trademarks: I. Copyright: This website and its content is copyright 2017 Akkadian Labs, LLC. All rights reserved. Except with the prior written permission of Akkadian Labs, LLC, any redistribution or reproduction of part or all of the contents of this website, including the redistribution or reproduction of any documentation or other materials downloaded from this website, in any form and in any media, is prohibited. II. Trademarks: Akkadian Labs, the Akkadian Labs logo and other trademark or service marks used on this website, whether registered or not, are the property of Akkadian Labs, LLC and may not be used or reproduced without the prior written permission of Akkadian Labs, LLC. apme RN 1/15/

2 Table of Contents Upgrade Notes New and Changed Features Resolved Caveats New and Changed Features Resolved Caveats akkadian Provisioning Manager Express Version Release Notes 2

3 Upgrade Notes Provisioning Manager Express 4.11 contains major platform updates, therefore apme must be migrated to 4.11 using the backup and restore process. Supported Migration Path from Previous Versions of apme From To Supported Method and above Direct upgrade and above Backup and Restore to New 4.11 OVA , , & Two-step upgrade: 1) Upgrade to ) Backup and Restore to new 4.11 OVA. Please review apme 4.10 release notes when migrating from versions prior to Process to Migrate to apme 4.11: Step 1 Generate a New License Whenever you deploy a new apme OVA, it requires a new license. Generating a new license is easy and can be done in the Akkadian Labs Client Portal. When you purchased your software from Akkadian Labs, you should have received a welcome containing instructions to access the portal. Portal access is generated based on your corporate and if you don t remember your password, it can be reset from the login page. 1. Go to 2. Log into the portal using your address and password. If you forgot your password, click the Forgot Password link to receive password reset instruction via . akkadian Provisioning Manager Express Version Release Notes 3

4 3. In the portal, select Licensing from the left navigation menu. 4. Locate your existing apme license entry and click on the license key. 5. Locate the license activation and click on the icon to open the license details. 6. Select the Revoke License checkbox. 7. Enter a reason for the license revoke and click Save Changes. akkadian Provisioning Manager Express Version Release Notes 4

5 8. Once the license has been revoked it will allow for a new license activation using the License Key. Step 2 Backup Existing apme The next step is to back up your existing apme server in preparation for the migration to To Perform a Manual Backup: 1. Log in as PMEAdmin or as an Administrator 2. Select Backup and Restore from the System menu 3. Click Backup and save the file to a safe location Step 3 Shutdown apme Before you can deploy the new 4.11 OVA, the current apme server needs to be shutdown. Do not delete the existing server until you have completely validated the new server is working. akkadian Provisioning Manager Express Version Release Notes 5

6 To Shutdown apme: 1. In the VMWare Console, locate the existing apme server. 2. Document the existing settings which include: a. Server hostname b. IP Address, Gateway, Subnet Mask & DNS server(s) c. Virtual machine CPU and Memory configuration 3. Power down the server using VMWare. Step 4 Deploy the new apme 4.11 OVA To Deploy apme: Step 1 - Download the latest akkadian Provisioning Manage Express 4.11 OVA to a location accessible by the vsphere client. Step 2 - From the vsphere client select Deploy OVF Template from the File menu. Figure Deploy OVF Template Step 3 - Select the OVA from computer or network location and click Next to continue. akkadian Provisioning Manager Express Version Release Notes 6

7 Step 4 - Review the License Agreement and click Next to continue. Step 5 - Specify the name and location for the VMware machine and click Next to continue. akkadian Provisioning Manager Express Version Release Notes 7

8 Step 6 - Specify the VMware Host / Cluster and click Next to continue. Step 7 - Specify a host within the cluster and click Next to continue. akkadian Provisioning Manager Express Version Release Notes 8

9 Step 8 - Specify the storage location for the virtual machine and click Next to continue. Step 9 - Select Thick Provision Lazy Zeroed and click Next to continue. akkadian Provisioning Manager Express Version Release Notes 9

10 Step 10 - Select the Destination Network for the virtual machine and click Next to continue. Step 11 - Verify the virtual machine settings. The initial OVA deploys with with 1 vcpu and 4GB of Memory, but should be set to the match the original apme virtual machine settings. akkadian Provisioning Manager Express Version Release Notes 10

11 Step 12 - Click OK to complete the deployment. To adjust the virtual machine CPU and Memory, locate the newly deployed virtual machine in vcenter, right click on the virtual machine and select Edit Settings. Step 13 - On the Hardware tab, select CPU and adjust the setting to provide the required number of cores for your environment. Step 14 - After adjusting the CPU, click on Memory and adjust the settings to provide the required resources for your environment. When completed, click OK to commit the changes. Step 15 - Power on the virtual machine and proceed to Step 18. Step 16 - Select Power on after deployment and click Finish to deploy the OVA. akkadian Provisioning Manager Express Version Release Notes 11

12 Step 17 - When the deployment is complete, click Close. Step 18 - Locate the virtual machine in vsphere and open a console. Step 19 - When the server boot process is complete, the system will arrive at a login prompt. Login using: Username akkadianuser Password akkadianpassword akkadian Provisioning Manager Express Version Release Notes 12

13 Step 20 - From the Akkadian Appliance Manager main menu, select option 1 to Configure Network. Step 21 - Select option 1 to configure the network setting. akkadian Provisioning Manager Express Version Release Notes 13

14 Step 22 - Follow the prompt to configure the network settings for your environment. Step 23 - Select option 7 from the network configuration menu to configure the hostname. It is recommended the hostname is entered using the fully qualified domain name. Example apme.yourdomain.com akkadian Provisioning Manager Express Version Release Notes 14

15 Step 24 - Optionally you may configure the server time by selecting option 2 form the configure network menu. Step 25 - It is recommended you change the default Akkadian Appliance Manager password by selecting option 4 (Web Server Configuration Menu) from the main menu and then selecting p (Change Current AAM Password ). akkadian Provisioning Manager Express Version Release Notes 15

16 Step 26 - When all configurations are complete, select s from the network configuration menu to save the configuration and restart the network. Step 27 - From the main menu, select Reboot Server to finalize the configuration. Step 28 - When the system returns to the login prompt, the akkadian Provisioning Manager Express virtual appliance deployment is complete and can be accessed by going to IP or Name}/pme. Step 4 Activate apme License To activate the license file: 1. Log into apme using PMEAdmin as the username and password 2. Select Licensing from the System menu 3. Paste the License Key from Step 1 into the Enter License Key field, complete the remaining fields, and click Submit. 4. If the apme server is isolated from the Internet, an offline activation will be required. In the Akkadian Client Portal, access the apme license as outline in Step 1. Click the Offline PME License Activation button and complete the required fields to generate and download the file. 5. In apme select Choose File from the Upload License File section 6. Click Upload to upload the license file 7. Refresh the browser to view the updated license information akkadian Provisioning Manager Express Version Release Notes 16

17 Step 5 Performing a System Restore: The last step to complete the migration to apme 4.11 is a system restore. To Restore apme: 1. Log in as PMEAdmin 2. Select Backup and Restore from the System menu 3. Click Browse and select the backup file from Step 2 4. To restore the original SSL certificates, select the Restore Certificate checkbox. The server hostname must be the same as the original server s hostname, or the certificate restore will not work properly. 5. Click Restore to process the system restore Step 6 Post Upgrade Tasks: akkadian Provisioning Manager Express Version Release Notes 17

18 There are a few important tasks to perform after the upgrade. 1. Synch all application servers. This includes, CUCM, CUC, UCCX and UCCE if applicable. 2. The migration process should have migrated all existing UCCX servers to the new UCCX section under Application Servers. The migrated UCCX server(s) must be assigned to the appropriate Service Group(s) before performing any provisioning. 3. apme includes an archiving feature for both logs and reporting. By default, archiving is set to 6 months for new installation, but will not be enabled for apme migrations. It is best practice to configure archiving to prevent all the apme disk space from being consumed. Example Archiving Configuration akkadian Provisioning Manager Express Version Release Notes 18

19 New and Changed Features No new features in this release. akkadian Provisioning Manager Express Version Release Notes 19

20 Resolved Caveats Tracking Number PME-3743 PME-3804 PME-3806 PME-3812 Description Directory Number search may timeout when using multiple DN pools. Running multiple jobs with Phone Groups may fail. Running multiple jobs may fail with parser error. Archive temp files are not being properly cleaned up res akkadian Provisioning Manager Express Version Release Notes 20

21 New and Changed Features Provisioning Manger Express has many great new features. For details on these features or configuration, please refer to the apme 4.11 system Administration Guide. Tracking Number PME-3516 PME-3550 PME-3614 PME-3616 PME-3617 PME-3618 PME-3619 PME-3646 PME-3647 PME-3648 PME-3649 PME-3663 PME-3670 PME-3671 PME-3698 PME-3682 PME-3687 PME-3701 PME-3702 PME-3708 PME-3709 PME-3716 PME-3718 PME-3734 PME-3735 Description Expanded Unity Filtering support Remove Shared Intercoms from Visual Phone Editor service Add support for bulk jobs which include phone groups Add support for adding CUCM Translation Patterns Add support for adding CUCM Route Patterns Add automatic scheduled UCCX agent provision to support provisioning a CUCM user and UCCX agent in a single job. Create UCCX as its own Application Server to provide support for multiple UCCX servers integrated to the same CUCM cluster. Allow BLF destination number to be selected at Provision Phone Swap Enhancements Migrated default template mapping to Service Groups to provide better user experience Add support for adding agent line to single device to restrict the agent line from being added to more than one device during provision. Add the ability to automatically send to end user after provisioning Expand ability to push DN to multiple LDAP attributes in Active Directory Add support for automatically manage apme users with Active Directory Groups Add support for Cisco Spark to automated LDAP monitoring user deletion Add support for UCCE to automated LDAP monitoring user deletion Add Single Number reach configuration support to self-service portal Allow provisioners to export their individual audit reports DN Pools - Allow the same number in the From & To fields to support a range with a single directory number. Phone Swap Enhancements - Bulk Swap has been enhanced with an advanced search function to locate devices to be swapped. Add Class of Service support for Unity Connection Editing Templates Add Partition support for Unity Connection Editing Templates WebEx - Add support in templates for Personal Meeting Room and Collaboration Meeting Room Remove case sensitivity requirement for device owner id in bulk provision Prevent user from seeing templates if not selected in service group Phone Control - Added support for located phones by Extension Mobility logged in user. akkadian Provisioning Manager Express Version Release Notes 21

22 Tracking Number PME-3736 PME-3772 Description Add branding capability to Self-Service Portal Allow for DN Pools with no route partition akkadian Provisioning Manager Express Version Release Notes 22

23 Resolved Caveats Tracking Number PME-3587 PME-3685 PME-3706 PME-3771 PME-3745 PME-3774 Description MAC - Editing Password/Pin fields are shown in reporting logs Self-Service portal Visual Phone Editor display issue with single expansion module MTP Preferred Originating Codec not displaying correctly templates Visual Phone editor fails when line has no partition Site Template Unity Connection Alternate Extension does not override Unity Connection Template Setting Parser Error when trying to re-activate or a de-activate a Webex user akkadian Provisioning Manager Express Version Release Notes 23