Remote Deposit. Getting Started Guide
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1 Remote Deposit Getting Started Guide
2 Table of Contents Introduction... 3 Minimum System Requirements... 3 Direct Merchant Smart Deposit Installation Instructions... 6 Multi-Factor Authentication Enrollment... 8 Driver Installation Instructions Panini MyVisionX Driver Digital Check TellerScan Driver Member FDIC. (8/17) 10709_ of 21
3 Introduction This manual guides you through installing Associated Bank s Remote Deposit service to image and deposit endorsed checks for your organization. Customers that follow the instructions average a minute setup time. If you do not follow the documented steps, your installation may be delayed. Minimum System Requirements Computer hardware: Multi Core Processor with a minimum of 2.0 GHz 1GB RAM 40 GB Hard Drive Network Card Computer Software: Microsoft.NET Operating system (Remote Deposit is only supported on Windows machines): Windows 7 Windows 8 Windows 8.1 Windows 10 Browser (required for multifactor authentication): Internet Explorer - Minimum version 11 Edge Chrome Minimum version 40 Firefox - Minimum version 36 Check scanner Scanner connection Screen resolution Internet connection Administrative rights Entitlement Check scanner supplied by or approved by Associated Bank USB 2.0 Adaptor 1024 x 768 video resolution Broadband / High Speed Internet Access Installation of scanner must be performed by someone with local administrator rights Provided by your Associated Connect Security Administrator Administrative Rights The driver installation must be performed by a user that has Windows local administrator privileges including the authority to change settings in Internet Explorer and the ability to validate that they saved correctly. Once the installation is successful, any designated user will be able to use RD. To determine if you are a local administrator: 1. Go to the Start menu (in the lower left corner of your Windows desktop). 2. Click Settings > Control Panel or Control Panel, depending on which version of Windows you have. 3. Open User Accounts. Member FDIC. (8/17) 10709_ of 21
4 4. Click the Users tab. You will see all the users that have local administrator access. If you do not have these folders or your name is not listed, you do not have administrative rights. Trusted Sites and Compatibility View The installation requires modifying the browser settings to add the bank s web server as a trusted site and also to compatibility view. To add the web server to a trusted site list follow the instructions below: 1. Select Tools, then Internet options 2. Select on the Security tab, Trusted sites zone and the Sites button Member FDIC. (8/17) 10709_ of 21
5 3. Type and select the Add button 4. Select Close then OK and restart your web-browser To add the web server to compatibility view, follow the instructions below: 1. Select Tools, the Compatibility View settings Member FDIC. (8/17) 10709_ of 21
6 2. Type into Add this website 3. Click Add and then Close Direct Merchant Smart Deposit Installation Instructions 1. Go to 2. Click on Remote Deposit Smart Client Deployment v16 Note: The following will need to be installed prior to the installation of the Remote Deposit Client application: Microsoft.NET x VC Redist x VC Redist Member FDIC. (8/17) 10709_ of 21
7 3. Click on Remote Deposit: Smart Client Click Install to install the application 5. Your computer will start the application downloading process Member FDIC. (8/17) 10709_ of 21
8 Multi-Factor Authentication Enrollment You will receive an with a temporary username and password to be used for the Multi-Factor Authentication after you have been set up. 1. Launch Smart Client and enter you Login Information, then select Ok 2. A warning will appear upon launch of application, click Please click here to enroll/register for Multi- Factor Authentication 3. Enter User ID, click Login Member FDIC. (8/17) 10709_ of 21
9 4. Click Begin Setup 5. Select a Category and select an Image 6. Type a Personal Phrase, click Continue Setup Member FDIC. (8/17) 10709_ of 21
10 7. Select four questions and answers, click Continue Setup 8. Verify that Register this computer is selected, click Continue Setup Member FDIC. (8/17) 10709_ of 21
11 9. Verify the registration settings; enter your password, then click Submit 10. Close the Enrollment/Registration Confirmation window 11. Complete Multi-Factor Authentication (MFA) by clicking OK. Member FDIC. (8/17) 10709_ of 21
12 12. Click OK to Login. 13. Upon first log in, you will be prompted to reset your password, click OK 14. Complete and fields to create a new password and click Ok The password needs to conform to the following set of rules: A) Must be at least 7 characters long B) Must have at least one non-alphanumeric character #, $, etc.) C) Must have at least one uppercase character Member FDIC. (8/17) 10709_ of 21
13 Driver Installation Instructions You must install a scanner driver to enable the communication between RD and your scanner. Install the scanner driver BEFORE connecting the scanner to your PC. You will be instructed when to connect the scanner. 1. Go into start/programs/associatedbank/remote Deposit to access Remote Deposit. 2. The following page displays. Click the Help drop down on the top right corner and select Content from the menu. 3. A new page opens in a new window. Click the link to download and install the driver for your scanner. Depending on the scanner model and operating system you have, you will need to download the relevant driver. Please follow the steps for the appropriate scanner driver: Panini MyVisionX Driver Digital Check TellerScan Driver Panini MyVisionX Driver 1. Navigate to 2. Click on Remote Deposit Smart Client Deployment V16 Member FDIC. (8/17) 10709_ of 21
14 3. Click on Scanner Driver Installation 4. Select Download MyVisionX/Panini Driver (64 Bit) 5. Select Save as on the download dialog box Member FDIC. (8/17) 10709_ of 21
15 6. Select Save on the Save As dialog box Note: Take note of the directory name and file name Note: The download will automatically start and display in the Internet Explorer download status bar 7. Upon completion of the download, select Open folder 8. Click the right mouse button on the ScannerDriver_pVisionX-64bit.zip file and select Extract All Member FDIC. (8/17) 10709_ of 21
16 9. Select your extraction location and select Extract. Ensure you also select the Show extracted files when complete check-box Note: An extraction progress bar will display at this time 10. Upon completion, the extracted directory should automatically open. Click the right mouse button on setup (setup.exe) and select Run as administrator Note: If User Account Control (UAC) has not been disabled, you will be prompted by Windows to confirm this app can make changes. You must select YES. Member FDIC. (8/17) 10709_ of 21
17 11. Select Next on the Welcome InstallShield Wizard dialog box 12. Select Install on the Ready to Install the Program dialog box 13. Select Finish on the InstallShield Wizard Complete dialog box Member FDIC. (8/17) 10709_ of 21
18 Digital Check TellerScan Driver 1. Navigate to 2. Click on Remote Deposit Smart Client Deployment V16 3. Click on Scanner Driver Installation 4. Select the Download Digital Check TellerScan Driver Member FDIC. (8/17) 10709_ of 21
19 5. Select Save as on the download dialog box 6. Select Save on the Save As dialog box Note: Take note of the directory name and file name Note: The download will automatically start and display in the Internet Explorer download status bar 7. Upon completion of the download, select Open folder Member FDIC. (8/17) 10709_ of 21
20 8. Click the right mouse button on the ScannerDriver_DigitalCheck_EN.zip file and select Extract All 9. Select your extraction location and select Extract. Ensure you also select the Show extracted files when complete check-box Note: An extraction progress bar may display at this time 10. Upon completion, the extracted directory should automatically open. Click your right mouse button on setup (setup.exe) and select Run as administrator Note: If User Account Control (UAC) has not been disabled, you will be prompted by Windows to confirm this app can make changes. You must select YES. Member FDIC. (8/17) 10709_ of 21
21 11. Select Next on the Welcome InstallShield Wizard dialog box 12. Select Install on the Ready to Install the Program dialog box 13. Select Finish on the InstallShield Wizard Complete dialog box Note: To understand how to use the application, please refer to the Daily Workflow Reference Guide or access Help/Content for the RD User Guide. If you have questions about the Remote Deposit service, please call Treasury Management Customer Care at , option 2 (available 24/7/365). Member FDIC. (8/17) 10709_ of 21
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