Proactive-CCTV Server Installation Guide v1.0

Transcription

1 v1.0 For Support Getting Started Welcome to the Proactive-CCTV. Please Read Before Starting Installation Initial Setup & Requirements Operating System Setup & Partitioning Windows Local User Account (If not under a domain environment) Downloadable Software Packages & Installation 2. Installation Procedures 1. Disk Management Configuration (Video Data Storage Drives) 2. Disk Management Configuration (RTSP Processing Drive) 3. Turning off Drive Indexing for Video Storage & RTSP Processing Drives 4. Windows Permissions & Registry Settings 5. Installing Microsoft Packages, Third Party Applications & Proactive Software 6. Final Pre-Installation Procedures 7. RTSP Connectivity Information 8. RTSP-Config-Tool 9. Final Post-Installation Procedures 10. Reboot & Verify Automation

2 Welcome to the Proactive-CCTV. Please Read Before Starting Installation Important Notice: If you have purchased a Proactive-Server pre-configured directly from us: Please start the guide at: 7. RTSP Connectivity Information (Page 20) Important Notice: If you are assembling your own Proactive-Server under our master licensing program: Please start the guide at: Initial Setup & Requirements (Below) Initial Setup & Requirements Hybrid Pro, Cloud or Unlimited Service Plan - Operating System: Windows 7 or 10 Home or Professional Enterprise Service Plan - Operating System: Server 2008, 2012 or 2016 If installing under a domain environment that requires a password to login to the proactive server, please refer to the Microsoft article below for automatic login at startup. If this is not setup, and the proactive server reboots, software & backups will not launch automatically on start: Operating System Setup & Partitioning Required Operating System Hard Drive Spec: Solid State Drive Only A. For 47 cameras or less, it is recommended you use a 256 GB Solid State Drive. (56 GB will be allocated towards the Operating System. 200 GB for RTSP Processing) B. For 48 cameras or more, it is recommended you use a 512 GB Solid State Drive. (100 GB will be allocated towards the Operating System. 412 GB for RTSP Processing) Windows Local User Account (If not under a domain environment) A. Create a Windows Local User Account as an administrator and name it: Proactive (Do not assign a password) Downloadable Software Packages & Installation A. To download all the required Proactive-CCTV & third party applications, please use our Proactive Downloader: This application needs to be downloaded on the Proactive Server you are assembling. Do not run and install anything in this application until you follow the steps in this guide.

3 1. Disk Management Configuration (Video Data Storage Drives) A. In the Control Panel, access Disk Management under Administrative Tools B. Any hard drive that is set to 3 terabytes or more will need to be initialized under GPT. These drives will be assigned as Data Storage for allocating all Proactive archival files (.pro files). If multiple drives are being allocated for data storage, repeat this process. C. Right-click the drive and Select New Simple Volume D. Assign drive letter, Check Perform a quick format and label the volume.

4 2. Disk Management Configuration (RTSP Processing Drive) A. In the Control Panel, access Disk Management under Administrative Tools B. Right-click the drive and Select New Simple Volume C. Assign drive letter, perform a quick format and label the drive. 3. Turning off Drive Indexing for Video Storage & RTSP Processing Drives A. Access Windows Explorer to see an overview of all hard drives. B. Right-Click all data storage drives and the RTSP Processing Drive. Select properties and select the General tab. Uncheck Allow files on this drive to have content indexed in addition to file properties.

5 C. In the control panel, access Administrative Tools, select services. D. Stop and disable the service Windows Search 4. Windows Permissions & Registry Settings A. Open the Control Panel, access User Accounts and select Change User Account Control Settings. Toggle down to Never Notify

6 B. Hold down the Windows Key and press the letter R to open a run command. Type in regedit Right Click HKEY_CURRENT_USER and select permissions C. Add everyone and allow Full Control and Read Access. D. Right Click HKEY_LOCAL_MACHINE and select permissions E. Add everyone and allow Full Control and Read Access. 5. Installing Microsoft Packages, Third Party Applications & Proactive Software IMPORTANT NOTE: FOLLOW THE EXACT ORDER OF INSTALLATION DURING THIS PROCESS FROM ITEM A TO H A. If you have not already downloaded it:

7 B. Microsoft Packages: Download and run the Microsoft redistributable software in the following order: Package 1: /3 rd _party/vs2010_c++.exe Accept the license terms and press Install. Select Finish when completed. Package 2: /3 rd _party/vs2015_c++.exe Accept the license terms and press Install. Select Close when completed. C. Third Party Component 1: Download and run third party software in the following order: Install: /3 rd _party/resplugin.exe Select Next. Accept the agreement and select Next. Select Next. Select Next. Select Install. Select Finish. D. Third Party Component 2: Download and run third party software in the following order: (Note: If you are using a 32-bit operating system, select the 32-Setup.zip option) Install: /3 rd _party/ispy-64-setup.zip Extract zip contents, and run the ispy-setup.exe file. Agree to the license terms, and select Install Select Launch Allow Access to the firewall to accept Domain, Private and Public Networks when prompted.

8 When you see the main software interface open, select File than Exit. If you do not see the software launch, click the icon created on the desktop or find the icon in the system tray: E. Configuration XML File Setup: Download file in the following order: Download: /3 rd _party/config_xml.zip In the RTSP Processing Drive, create a new folder labeled Server Extract the config_xml.zip file and copy the config.xml to the following directory replacing the current config.xml file: C:\Users\Proactive\AppData\Roaming\iSpy\XML\ Notice: (The user account name may be different if you are in a domain environment)

9 After replacing the config.xml, right-click the file and select edit Modify only two entries in the xml file. Enter the RTSP Processing Path, containing the folder you created called Server. Only the bold and highlighted contents needs to be replaced shown below (Do not modify other data): <MediaDirectory>E:\Server\</MediaDirectory> <MediaDirectories> <Directory Entry="E:\Server\" Notice: (Make sure a slash is left at the end of the pathway: Example: F:\Server\) Save the file when completed, and exit your text editor. Launch the ispy software: You will see the software open, than it will minimize to the system tray automatically. Click the system tray icon and enter the following credentials when prompted: Account: Admin Password: cctv80 (System Tray Icon) When the main interface screen of ispy is open, select settings, and check Run on startup (this user only): Select the OK button in the bottom right corner to save, after making the change. Exit the software, by going to File, than Exit

10 F. Proactive-CCTV Server Software: Download and run the file in the following order: Install: /installer/proactive-installer.exe After running the Proactive-CCTV Software, you will be prompted to install. Select Next Select Next It may prompt you that the destination directory doesn t exist. Select Yes to create it. Select Start Select Exit Please enter the serial code and server address provided to you, to allow installation of the software. If you do not have this information, or lost it, please michael@proactive-cctv.com This information would only be given to you, under our master licensing program.

11 Enter the credentials provided to you for your dealer account, and Login to install the Proactive-CCTV Software. Select I agree and accept all the terms listed below, and select License This Machine You will see a notification appear after licensing the machine. In the Proactive-CCTV Vault Management Console Software, you will have to access Pending Activations, and Activate this machine to enable full activation. This message will disappear after full activation.

12 Select Server Settings Modify the following parameters: Enter a Device Name to identify the unit. The device name will appear in the Proactive-CCTV Vault Management Console Software If you will be disabling cloud storage, turn cloud transfer off, otherwise leave in on If you plan on increasing the offsite quota terms, you can modify the setting to store for a longer duration in the cloud. However, doing more than 60 days will incur additional charges. It is recommended you modify the Backup Frequency to On File Modification, which backup s immediately. Modify the File Structure to RTSP External Select Image Quality Check Use a third party application to adjust settings. Save Changes when completed

13 Select DVR RTSP Path Add New Source, which will be the Server folder created under the RTSP Processing Path. Select OK when Path is located. The source location will appear in the list box if successful. Select Storage & Services If you have allocated video storage drives, and plan on performing onsite storage, Enable Onsite Backup, and select a single backup path. Even If you plan on using more than one video storage drive, this step has to be done. Save Changes when completed

14 If you installed more than one video storage drive, Select Advanced, otherwise skip to the next step. Enable multiple storage allocation, than select a camera in the drop down. Select the Backup Destination to where that camera video archival data will be stored. Repeat the process for each camera. Save Changes when completed Select Storage & Services Under Maximum camera s to scan and process, enter the total amount of cameras the software is going to process. Notice: (Failing to enter the total cameras, will cause the software to not process all cameras. For example, if you have 16 cameras connected to the Proactive Server, and you set the software to scan only 8 cameras, it will only scan the first 8 cameras. This will cause the processing drive to fill up, and cause processing errors. ) Save Changes when completed Select Run Backup Task Check all service statuses. All four services should display a Green Check Box to indicate software is setup correctly. Exit the software when completed by selecting the Close button. To fully shutdown interface, which will still run in the background safety, Right-Click the Proactive icon in the system tray and select Exit

15 G. Proactive-CCTV RTSP Config Tool: Download and run the file in the following order: Install: /installer/rtsp-config-tool.exe After running the RTSP Config Tool, you will be prompted to install. Select Next Select Next It may prompt you that the destination directory doesn t exist. Select Yes to create it. Select Start Select Exit Do not proceed to run the RTSP Config Tool until you reach Step 7 of this guide H. (*Optional Component) Proactive-CCTV Remote Playback Service: Download and run the file in the following order: Install: /installer/proactive-rps.exe Notice: (The Proactive Remote Playback Service, allows remote playback directly from the Proactive-CCTV Vault Management Console Software. In order for the end-user to remotely access all video archival data from the Proactive Server directly, this service is required. Otherwise, the end-user will only be able to access remote playback from the cloud, which may have shorter data retention depending on the offsite quota terms specified.) Select Next Select Next It may prompt you that the destination directory doesn t exist. Select Yes to create it. Select Start Select Exit Allow Access to the firewall to accept Domain, Private and Public Networks when prompted.

16 Click the system tray icon to open the Remote Playback Service By default, the port assigned is 80. Add the pathway to any video storage data drive, and check the box to enable it: Restart the service after making any changes. In order to broadcast the service over the internet, enable port forwarding for both TCP/UDP in the router, using the port assigned in the Remote Playback Service. You will need to statically assign the Proactive Server a local IP address.

17 To test if the service is successfully broadcasting over the internet, find out the public IP address of the network you are configuring. Open up a web browser on a PC or mobile device outside the client network. A successful installation of the Remote Playback Service will display a webpage broadcasting the service. 6. Final Pre-Installation Procedures A. Edit Permissions in the Proactive-CCTV Data Root: Access the pathway C:\ProgramData\Proactive-CCTV Right-Click the folder, select properties and select the Security Tab Add everyone as a user and allow all permissions. Do the same for the Users account:

18 B. Copy the Proactive Config & Source File to the RTSP Processing Drive Root as a backup copy. Access the pathway C:\ProgramData\Proactive-CCTV\VVV\Data Copy the config.ini and source file: Copy to the RTSP Processing Pathway: C. Copy the Proactive Remote Playback Config File to the RTSP Processing Drive Root as a backup copy. Access the pathway C:\ProgramData\Proactive-CCTV\VVV\RPS Copy the rps.config file: Copy to the RTSP Processing Pathway:

19 D. Using the Proactive-Logo Wallpaper (Optional) Download the logo: Extract the zip file Right-Click the.png file as Set as desktop background Access personalization and for the Background, Choose a Fit: Notice: (Windows Operating System Version may differ on how to access personalization) E. Modifying ispy Image (Optional) Right-Click the ispy file on the desktop, select properties, change icon Browse to C:\Program Files (x86)\proactive-cctv\hybridpro\proactive-launch.exe After changing icon, rename the icon to Camera View

20 7. RTSP Connectivity Information The Real Time Streaming Protocol (RTSP) is a network control protocol designed for use in entertainment and communications systems to control streaming media servers. The protocol is used for establishing and controlling media sessions between end points. The RTSP Config Tool is a Proactive-CCTV scripting application that generates an xml file, allowing rtsp camera connectivity within the ispy application. In order to properly connect to your IP cameras, DVR or NVR, you will need to locate the RTSP URL string. The RTSP URL String is generally provided within the manufacture documentation of whichever surveillance security products you are using. Please verify that your manufacturer supports RTSP, which is required in order for the Proactive-CCTV software to perform optimal functionality. Example RTSP URL String from a Dahua Product: rtsp://user:password@ :554/cam/realmonitor?channel=1&subtype=1 The string generally contains a user name, password, ip address of the camera or DVR/NVR and the rtsp port to establish connectivity. By default, the RTSP port is 554. Other parameters exist such as the camera to connect too and stream type (Master Stream & Sub Stream). Important Notice about Master & Sub Stream: It is highly recommended that if you plan on connecting to a camera, with a resolution greater than D1 Quality (704x408), you should connect directly to the IP camera and not the NVR. Connecting via master stream with several cameras to an NVR may cause overuse of system resources on the NVR and also may cause instability on the Proactive Server. It is best practice for resolutions such as 720p and 1080p, to connect directly to the IP camera master stream. If you plan on using D1 quality, it is suggested you connect directly to the DVR at the sub stream level. Extremely High bit rates from the cameras or DVR/NVR may cause instability on the Proactive Server. It is suggested your maximum bit rate per camera is set to 2048 for master stream. Important Notice about Frame Rates: If you are outputting 3 FPS from the camera, but desire the Proactive-Server to record at 5 FPS, your output settings on the camera must be a minimum of 5 FPS. Otherwise, you will only receive a maximum of 3 FPS from the camera stream output, regardless of what Proactive settings you specified for frame rate. Important Notice about Network Connectivity: All RTSP connectivity should be done on a local area network to avoid bandwidth challenges. We do not recommend connecting to cameras over the internet, unless you have fully assessed all bandwidth and networking requirements for your customer. Important Notice about Continuous Recording: The Proactive-CCTV Software is designed by default to operate on high motion sensitivity. If you plan on deploying a system with the objective of having continuous recording on several cameras, please consult with our technical team before attempting. Although, continuous recording is possible, high performance hardware may be required depending on the installation you are deploying for your customer.

21 8. RTSP Config Tool A. Launch the RTSP Config Tool B. Select how many cameras you will be connecting to in the drop down, select Open Script. C. Start by selecting a camera in the drop down to edit Force Camera Resolution To - will set the desired resolution of that specific camera. The Proactive-CCTV software supports 1080p as the maximum resolution for archival of video data. Notice: (If the output settings of your camera are below the resolution you specified in the drop down, the image quality of the video during playback of the Proactive archival file will appear grainy and pixelated.) RTSP URL String Is the connectivity string provided by the video surveillance equipment you are using. This information is generally provided in the documentation the manufacturer provides. Please refer to your manufacturer s documentation or support to get this information. Refer to Step 7 to see an example. Frames Per Second Is the amount of frames captured in a second per camera. Notice: (If you are outputting 3 FPS from the camera, but desire the Proactive-Server to record at 5 FPS, your output settings on the camera must be a minimum of 5 FPS. Otherwise, you will only receive a maximum of 3 FPS from the camera stream output, regardless of what Proactive settings you specified for frame rate.) Image Compression It is recommended you leave the image compression to its default setting of 40. Increasing the compression will use more storage, but may provide better quality of image. Sensitivity It is recommended you leave the sensitivity to its default setting of Standard Motion unless the video seems choppy during recorded events. More sensitive motion will use more storage, but may capture more recorded events.

22 New Script This will default all settings in the script generator bring the application back to initial configuration. Compile Script This will generate an xml file for ispy to establish rtsp connectivity to cameras. Selecting Do Not Launch will not execute ispy to import the xml settings. Depending on where you saved the xml file too, double clicking the file will import the settings manually. Export Settings This will export the configuration specified in the RTSP-Config-Tool to an encrypted.ini format, allowing settings to be imported again if needed. Import Settings This will import the configuration specified in the RTSP-Config-Tool. The script can then be compiled. Default Camera If a camera is selected in the drop down, it will default to its initial state. Copy To All If a camera is selected in the drop down, it will copy the same settings to all cameras. D. Compiling Script to establish rtsp connectivity in ispy Select Compile Script once all settings have been entered. Make sure Do not launch is unchecked. You will prompted to save config file, you can select the desktop as a location for convenience. You will notice the ispy software launch than minimize, click on the icon in the system tray Enter the credentials when prompted: Account: admin Password: cctv80

23 Arrange cameras to see if all camera connections were successful. Go to the next page if connectivity was unsuccessful. In the ispy application, select View, Layout, Auto Layout Objects, and select 160x120 If connectivity was successful: A Successful connection will start showing cameras connecting. If you have several cameras, it may take a few minutes for all cameras to load:

24 If connectivity was not successful: A failed connection will show no connection. If you have several cameras, it may take a few minutes for all cameras to load, so please wait before assuming connection failed: Troubleshooting failed connections: If camera(s) fail to connect, exit the ispy software entirely. Re-launch the RTSP-Config-Tool and review all RTSP connection settings. Check user names, passwords, IP addresses, ports, and any typo s that may exists in the string. Check to make sure all cameras are running on the DVR/NVR to rule out any camera signal loss.

25 9. Final Post-Installation Procedures A. Cut the config ispy file saved to the location where you compiled the script in the RTSP-Config-Tool, and paste it to the RTSP Processing Drive Root: B. Add any third party remote tools such as TeamViewer to manage the Proactive Server. It is highly recommended you do this, for the purpose of troubleshooting remotely, and having our technical team assist you if needed. It is also suggested you copy the 4 files above onto a usb drive as a backup, or another form of media. Proceed to next page for final setup.

26 10. Reboot & Verify Automation A. Restart the Proactive-Server B. Open up task manager C. The following services should be running: Proactive Monitoring Service will launch the following services: Proactive Compression Service Proactive File Indexing Service Proactive Transfer Service If you installed the Proactive Remote Playback Service, you should also see it appear in task manager at startup. D. Check to make sure ispy applications are running as well in task manager: E. Verify that the cameras connected automatically in ispy, by launching the ispy application. If all applications successfully launched, and cameras are connected, the Proactive Server Installation is completed.