FAQ FOR BEA CORPORATE CYBERBANKING

Transcription

1 FAQ FOR BEA CORPORATE CYBERBANKING 1. What requirements do I need to use the new BEA Corporate Cyberbanking? With a computer equipped with Windows 2000 or above, IE6.0 or above, and Internet access, any client may access to BEA Corporate Cyberbanking anytime and anywhere. For best results, we recommend a screen resolution of 1024* I am having trouble accessing the BEA Corporate Cyberbanking with IE8.0, What should I do? 1. Open Internet Explorer 8.0, and on the Tools menu, click Compatibility View Settings. 2. Under Add this Website, type and then click Add.

2 3. Or select the Display all Websites in Compatibility View check box. 4. Change Internet options.

3 5.In the Internet Options -> Advanced -> Security section, uncheck Enable memory protection to help mitigate online attacks.

4 3. How to use the USB-Key under the WINDOWS VISTA OS? 1. Install the USB-Key software first, and then change the Internet Options section.

5 2. Go to Internet Options -> Security tab, and uncheck the Enable Protected Mode check box. 3. Add to the trusted sites list. 4. How to correctly install the USB-Key Driver? 1. On the homepage of BEA Corporate Cyberbanking, click the link of USB-Key Driver Download to download. 2. Click Save in the File Download dialog box to download the USB-Key driver; 3. Unzip the file downloaded and run the installation program:

6 4. Select the installation path: 5. Prepare to install:

7 6. If Windows prompts an error message as follows, please close all IE windows and click Retry: 7. The certificate installation window 1 appears; click Yes to proceed:

8 8. The certificate installation window 2 appears; click Yes to proceed: 9. Installation completion window:

9 10. Click Completed to finish the USB-Key driver installation. 5. If errors occur during the installation of the USB-Key driver? In case of error with code 2738 (see below) in course of removal and installation or of the USB-Key driver, follow these steps: Solutions: 1. Download and install the upgrade file (only applicable to WIN XP or WIN 2000): 2. Click Start -> Run, type regsvr32 vbscript.dll, and press Enter:

10 3. Installation will be successful if it prompts as follows: 4. Click OK to install it again or uninstall it. 6. If this is my first time here, what should I do? 1. The first log-on to BEA Corporate Cyberbanking requires verification of activation code. The activation code, at your absolute and complete selection and discretion, may either be sent to your mobile phone or mail box. Please assure the normal functions of your mobile phone or mail box before ready to receiving activation code. 2. Please insert the USB-Key first and then the system will automatically read its information and display the name of the business and the number of the certificate. Input the initial password and verification code (the English letters contained in the verification code are not case sensitive), and click [Log On]:

11 3. Input eight digits of the initial password of the USB-Key, and press [OK]: 4. Please press the security button of the USB-Key as illustrated below: 5. Choose a tool to which the activation code is sent, press Click here to send the activation code, and then input the activation code received:

12 6. If the activation code entered expires, press Click here the re-send the activation code, to receive the new activation code again: 7. You may modify the log-on password as prompted. The password can be set in 6-12 digits. 8. Modify the USB-Key password as prompted. The password can be set in 6-12 digits and supports combination of numbers and alphabets. 9. Successfully log on into the welcome page of BEA Corporate Cyberbanking:

13 7. How do Clients of BEA Corporate Cyberbanking in previous versions subscribe for the new one? If you are a client of BEA Corporate Cyberbanking in previous versions, you may subscribe at the counter of our branch to upgrade BEA Corporate Cyberbanking to enjoy more online banking services.