Release Notes. AudioCodes One Voice for Microsoft Skype for Business. SmartTAP. Call Recording Solution. Version 3.1

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1 Release Notes AudioCodes One Voice for Microsoft Skype for Business SmartTAP Call Recording Solution Version 3.1

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3 Release Notes Contents Table of Contents 1 About SmartTAP Main Features and Capabilities What's New in Version Supported Software and OSs Software Components Operating Systems Maintenance Upgrade Compatibility Recently Resolved Issues Known Issues in Version Previous Version Releases Version New Features Version New Features Version New Features Version New Features Historically Resolved Issues Version SmartTAP

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5 Release Notes Notices Notice This document describes AudioCodes' SmartTAP call recording solution. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Before consulting this document, check the corresponding Release Notes regarding feature preconditions and/or specific support in this release. In cases where there are discrepancies between this document and the Release Notes, the information in the Release Notes supersedes that in this document. Updates to this document and other documents as well as software files can be downloaded by registered customers at Copyright 2016 AudioCodes Ltd. All rights reserved. This document is subject to change without notice. Date Published: March Trademarks AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNOM and CloudBond 365 are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice. WEEE EU Directive Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site at Abbreviations and Terminology Each abbreviation, unless widely used, is spelled out in full when first used. Version SmartTAP

6 SmartTAP Document Revision Record LTRT Description Initial document release. Software Revision Record Release Release Date Summary Description /4/2016 Minor Release with new features and fixes CU2 2/4/2016 Hot Fix CU1 12/10/2015 Hot Fix /19/2015 Minor Release with new features and fixes /24/2015 Minor Release with new features and fixes CU 11 9/21/2015 Hot Fix CU 10 7/31/2015 Hot Fix CU 9 7/21/2015 Hot Fix CU 8 6/29/2015 Hot Fix CU 6 5/18/2015 Hot Fix CU 5 5/8/2015 Hot Fix CU 3 5/1/2015 Hot Fix CU 2 4/24/2015 Hot Fix /13/2015 Minor Release with new features and fixes CU 3 1/28/2015 Hot Fix CU 2 1/23/2015 Hot Fix CU 1 1/21/2015 Hot Fix /19/2014 Major Release with new features and fixes /18/2014 Major Release with new features and fixes Documentation Feedback AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at Release Notes 6 Document #: LTRT-27140

7 Release Notes 1. About SmartTAP 1 About SmartTAP AudioCodes' SmartTAP for Microsoft Skype for Business is a certified and secure call recording solution that enables the recording of key business interactions within a Microsoft Skype for Business environment. SmartTAP is compatible with VoIP, TDM, and hybrid telephony environments. SmartTAP is an enterprise-wide compliance and liability recorder. Though most recorders in the market focus on Contact Center features, SmartTAP is deployed across the enterprise to capture calls, either on-demand or, in some cases, full time, when calls about compliance and liability occur more frequently. With an integral Skype for Business recording toolbar, enterprise users can record with SmartTAP anywhere and any time they are on Skype for Business calls. SmartTAP can initially be deployed on a small scale and be scaled up to support many thousands of users using the product s linear scalability feature. 1.1 Main Features and Capabilities Certified call recording solution for Microsoft Skype for Business No conferencing resources required Full support for the Microsoft RTA codec Remote branch survivability with buffering technology A simple, easy-to-use centralized management web based interface. Multiple call search criteria and filtering with customizable display of results Live call monitoring and quality management Version SmartTAP

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9 Release Notes 2. What's New in Version What's New in Version 3.1 Version 3.1 of SmartTAP features the following enhancements and new capabilities: Enhanced Lync Mediation Server recording SmartTAP can now be configured to record meta-data for calls between targeted users and PSTN participants only. Media Proxy role redundancy and scalability Implemented by deploying a load-balanced group of Media Proxy servers. The SmartTAP Lync plugin monitors Media Proxy servers and distributes call media across available Media Proxy servers. Enhanced Remote Data Delivery (RDD) role redundancy and scalability Implemented by deploying load-balanced groups of RDD servers. The SmartTAP Lync plugin monitors RDD servers and triggers recordings across available Media Proxy servers. Announcement Server redundancy and scalability Implemented by deploying a load-balanced group of Announcement servers. The SmartTAP Lync plugin monitors Announcement servers and reroutes inbound PSTN calls across available Announcement servers. Enhanced Rest API Certificates can now be added and managed A certificate for digital signing can now be added and managed Digitally signed media can now be downloaded New Audit Trail capability Audit Trail results can now be exported to a PDF file. 2.1 Supported Software and OSs This section shows the software components and operating systems (OSs) supported by SmartTAP v Software Components The table below shows the software components supported by SmartTAP v3.1. Software Component Version SmartTAP Release Application Server Communication Server Java JDK MySQL MySQL Installer Media Server SmartWORKS Call Delivery Lync Plug-in AES Adapter SIPRec Announcement Server Media Proxy Version SmartTAP

10 SmartTAP Operating Systems The table below shows the operating systems supported by SmartTAP v3.1. Operating System (64 bit) Service Pack Comments Windows Server 2012 R2 - - Windows Server 2008 R2 SP2 Not supported for Media Proxy and Announcement Server Windows 7 SP2 Not supported for Media Proxy and Announcement Server 2.2 Maintenance Upgrade Compatibility The table below shows if it's possible to upgrade from previous versions to the most recent. From through to Release Notes 10 Document #: LTRT-27140

11 Release Notes 3. Recently Resolved Issues 3 Recently Resolved Issues The table below shows recently resolved SmartTAP issues. Release Ver. Issue ID Severity Description GA GA High Med GA 6493 High GA 6378 High Recordings can be a few seconds short under high recording loads. Silence is recorded for calls with a Citrix Lync client participant. The Media Server component might crash when RED media packets fail to decrypt. Poor audio quality recordings occur when the media is transmitted over large MSRTA packets. Version SmartTAP

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13 Release Notes 4. Known Issues in Version Known Issues in Version 3.1 Following are the known issues in the SmartTAP version 3.1 release: Uninstalling from Control Panel>Add/Remove Programs results in elements of SmartTAP not being removed. To uninstall, use the installation package and select uninstall rather than use Add/Remove Programs. The Audio Player does not allow playback to continue after fast forwarding beyond 200 minutes into the recording. Audio Player Spectrum Analyzer does not function during Live Monitoring. Creating a Certificate Signing Request with the exact same Alias name does not create a new request and the associated 'filename.csr' is 0 KB. Each CSR request must have a unique Alias name. Creating a Certificate Signing Request requires every field to be populated with correct data. If data is omitted from any field, an error is reported in the Command Execution Section of the SmartTAP page. Once the missing data is added and Submit is clicked again, the CSR is completed and 'filename.csr' can be downloaded to the local PC, but the previous error reported is still visible in the GUI. Best practice is to ignore it. Using Chrome: In the SmartTAP LDAP configuration panel, using the scroll bar may cause the LDAP panel to disappear. The issue does not occur with other browsers. Under System>System Settings>Web, if Single Sign-On (SSO) is enabled, the password must always be provided for the SSO configuration, even when simply changing the Web Session Timeout, else the SSO configuration is submitted with a blank password. Announcement Service must be started manually after performing an upgrade. It may take up to five minutes to start recording calls after the Lync plugin is restarted. This limitation is only present when the Lync plugin has been upgraded to SmartTAP 3.1. This issue does not occur in a clean installation of the Lync plugin component. SmartTAP may not present a missed call record for a forwarded call in a Lync/Skype for Business environment. If SSO is enabled, any change to the User 'Security' profile or 'Recording' profile within SmartTAP requires a logout/login of the Lync client. If SSO is enabled, any change to the Kerberos Key Distribution Center or Security Realm requires a restart of the SmartTAP Application Server in the Service Manager. If SSO is enabled and you manually close the Lync Client Conversation Window Extension, you must manually reopen the window. Alternatively, you need to close the Lync Conversation Window and then reopen it; the Lync Client Conversation Window Extension is then automatically displayed. When mapping users from LDAP, every user must have a login ID, and the login ID must be unique. Version SmartTAP

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15 Release Notes 5. Previous Version Releases 5 Previous Version Releases 5.1 Version New Features Support for Skype for Business Call Recording Announcement Server A new custom prompt is played to incoming PSTN call participants whose calls may be recorded in Lync / Skype for Business environments. SmartTAP Media Proxy (Skype for Business / Lync) The software service is an RTP Proxy for recorded user / device calls A recorded call is redirected through the Proxy, allowing SmartTAP to capture a copy of the SRTP conversation SmartTAP user / device attributes Named attributes can be added to users and devices, as required, as userspecified annotations. These attributes are informational only and have no direct impact on recording. SmartTAP attributes can also be tagged as recording attributes, which enables them to control how users and devices are identified on the network. There are various categories of recording attributes, depending on the telephone network, such as Extension, Tel-URI, IP Address, etc. SmartTAP attributes can now be mapped to Active Directory attributes to auto-populate user/device information within SmartTAP. Integration with Active Directory is thus significantly enhanced. Audit Trail Results are now easily exported to Excel file. Flexible and Powerful Call Search Capabilities Call metadata is now easily exportable from search results to Excel file. REST API API added to Get Audit Trail history API added to Get/Set SMTP properties API added to Get alarm information syscallid query parameter option was added to retrieve call record by third party Call ID from SIP and Skype for Business / Lync calls only Version SmartTAP

16 SmartTAP 5.2 Version New Features Windows NIC Teaming SmartTAP now supports Windows NIC teaming. 5.3 Version New Features Calls Search Enhancement Search for calls based on Calling (Caller ID) or Called Party Call Tagging Easily add user definable tags to active call (i.e., Customer Name, Account Number, Malicious Call, etc.) Call Notes are now part of the Call Tagging process. To add a note or any other tag to a call, click the Tag icon and then select the appropriate tag. LDAP Filtering The LDAP filter builder is a graphical tool to create a new or modify an existing LDAP filter by adding / deleting / modifying one or more conditions and sub-filters. A condition has the following format: <condition>=(<attribute><operator><value>) where <attribute> is a valid LDAP attribute, e.g., (givenname=bob) Used to control which users, groups and security groups are added to SmartTAP. Lync Client Window Extension Toolbar The Lync client conversation window can be extended to perform simple tasks like Record or Save on Demand or Tag a call. Single Sign On Single Sign On (SSO) simplifies the login process for domain users. A user logs into their machine using domain credentials. The user then attempts to access the SmartTAP web server or Lync client toolbar. With SSO enabled, the user is authenticated in the background through Active Directory using the same domain credentials that were used to log into the machine. This bypasses the login page and brings the user to their Welcome page. REST API Enhancement Add and manage Call Tags Record or Save on Demand HTTP Server Sent Events to monitor call state of targeted users/devices Sample programs and C# Wrapper library 5.4 Version New Features This section shows the new features available in version Digital Signature A digital signature was added to a recorded call when a file is downloaded from SmartTAP to prove it was not altered in any way since it was downloaded. ShoreTel Extension Free Seating Also known as 'Free Seating', 'Hot Desking' or 'Hoteling', this is a popular feature on many PBX platforms. Allows a specific user to be easily targeted by Extension and their calls to be recorded regardless of which ShoreTel phone they use. Release Notes 16 Document #: LTRT-27140

17 Release Notes 6. Historically Resolved Issues 6 Historically Resolved Issues The table below lists the historically resolved issues. Release Version Issue ID Severity Description CU High CU High CU Med CU High CU High CU High CU Med CU High CU High CU High CU Med CU Med CU High GA 6707 Critical GA 6640 High GA 6718 Med GA 6764 High GA 6732 High Security updates for JBoss in the Communication Server. For some calls with early media, decryption errors result in a bad recording. Incorrect configuration data can cause a crash in CD- IP when using Media Proxy. Inter-pool calls fail to record when Lync optimizes the SIP message path to skip over the Lync Front End that the user is homed to. Calls may get stuck in the recording state if they last longer than two hours. Connection alarms between Call Delivery and Media Proxy, due to spurious connection resets. Connection alarms between Call Delivery and Application Server, due to premature timeouts. Added support for Skype for Business to Announcement Server. Username not being parsed correctly for SIPRec is causing a malfunction. CD-SIPRec can malfunction if it does not receive a SIP Ack request from the gateway after the 200 OK response to the initial Invite. Call recording may hang for 24 hours if transferred to voice mail before hanging up. The notification recipients list shows LDAP recipients in non-recipients list. After upgrading CD-IP from a version earlier than 3.0 and adding Media Proxy, CD-IP cannot collect media from calls traversing the Media Proxy. Search while selecting a non-targeted user showed records for other targeted users. Calls were not recorded in Cisco Target by Extension mode (the mode supports only basic call scenario recordings). No media is recorded for a Media Proxy call when configured to record Lync and another IP integration. For SmartTAP systems with Media Proxy enabled, video calls in a Skype-for-Business platform will fail to connect when using an AudioCodes IP phone. Call Tagging in SmartTAP 3.0 on a Lync Client Window Extension was not functioning correctly. Version SmartTAP

18 SmartTAP Release Version Issue ID Severity Description GA 6750 High GA 6766 Critical GA 6702 High GA 6583 Med GA 6437 Med Calls to a federated conference server fail when recording using Media Proxy. Incoming PSTN calls are not recorded when using Media Proxy solution in a Skype-for-Business environment. CD-IP failed to record SIP calls in a Lync + SIP (Target by IP) CD-IP configuration. Installer now automatically removes old tools from a previous version. Delete users will no longer show up in a group unless you click the checkbox to show deleted users GA 6436 Med Status page now only displays recorded users GA 6427 High GA 6404 Med GA 6390 High GA 5455 Med CU Med CU Med CU Med CU High SmartTAP installer will no longer overwrite CD-IP state machine files. Group management and changes now tracked in Audit Trail. Fixed PowerShell script used during installation of firewall rules to prevent leaving unrestricted access after the script is complete. Resolved issue where sort order was affected if a target was removed. Performance improvements in the Application Server when searching for calls. The Trigger Time field was not being set for Recordon-Demand and Save-on-Demand recordings. Removed deprecated version of user status page: /monitor/user_status.jsf Team calls that have been forwarded from two nontargeted users and then subsequently abandoned may cause subsequent calls to record silence for users targeted in the original team call CU High Security updates for JBoss CU Med CU Med CU Med CU High CU High Call Search generates an error message if the redirected call ID is the same as the current call ID. For Avaya AES systems, the wrong call ID was being set for redirected messages. For Avaya AES systems, the User Status page still shows the call for the previous user after the call is transferred to another user. Trying to record with Record-On-Demand after a call is transferred does not function. One side of Lync recording has silence in the beginning of the recording due to decryption errors during early media. Release Notes 18 Document #: LTRT-27140

19 Release Notes 6. Historically Resolved Issues Release Version Issue ID Severity Description CU Critical CU High CU High CU High CU High CU High CU Critical CU High CU High CU Critical CU High CU Med CU Med CU Critical CU Critical CU Critical CU High CU High Fixed a race condition which may result in 10 seconds of missing audio in recordings for transferred calls. Resolved issue where encryption may fail, resulting in corrupted media. Resolved the issue of Jitter Buffer corruption under heavy call volume. Resolved issue where Skype for Business / Lync calls for targeted users, sent to voic , were rejected during media negotiation. Call Delivery fails to find provisioning for incoming PSTN calls with the Cisco Skinny protocol. Call Records for Polycom phone on external network contain no audio. One side of Skype for Business / Lync recording has bad audio due to receiving SDP after the call was answered, related to when more than one end point receives the same call. Previously, when clicking live monitoring, there was no buffering or playing. It remained in READY state. The SmartTAP Call Delivery service consumes additional recording licenses when configured to record Avaya and Lync concurrently. Fixed recording issue between two internal Skype for business clients that were upgraded from Lync 2013 clients. Fix to Media Server for RED packet containing CN or DTMF. Previously, with Polycom phones, 3-4 seconds of the beginning of the call were missed. Parsing issue with SIP URI. Corrected issue involving upper case SIP URI. Introduced in SmartTAP 2.7, resolved issue with SmartTAP Media Server not releasing resources. Introduced in SmartTAP 2.7, corrected issue where SmartTAP was falsely consuming licenses and incorrectly reporting Quota Exceeded. Introduced in SmartTAP 2.7, corrected issue where SmartTAP was falsely consuming licenses in a Microsoft Lync environment. Resolved issue with incorrect license consumption with Microsoft Lync Team / RGS calls. Fixed issue with SmartWORKS service that prevented a user s calls from returning Appear as stuck call in GUI. Version SmartTAP

20 SmartTAP Release Version Issue ID Severity Description CU Med Resolved issue with SmartWORKS crashing the service due to incorrect cleanup of session resources when returning to idle recording state GA 6310, 6295 Critical Resolved issues with out-of-sync audio on playback GA 6291, 6240 Critical Fixed user validation failure on timeout (20 minutes) when the same user opens multiple sessions to SmartTAP and logs out of one GA 6292 Critical GA 6294 High GA 6297 High GA 6299 High GA 6306 Med GA 6308 Critical GA 6314 Med CU Critical CU High When trying to play recordings, the Media Player issues an IOException error message. This happens when some of the media files that make up the call are missing. The problem was caused by very short SIP Dialogs associated with the call. Fixed a failure with the Communcation Server upgrade in the case when the media path contained a comma. Fixed an issue with LDAP users still shown as Non Members of a group after being added to the group. Fixed an issue that was preventing the session timeout dialog box from appearing after the timeout period expired in the User Status (target_status.jsf) page. Fixed an issue with recording Lync calls traversing AudioCodes' SPS (SIP Phone Support). Fixed a Concurrent Modification Exception when multiple users access SmartTAP. Dialog windows on the web interface can no longer be moved behind the address bar, where they can get stuck. Resolved the issue of multiple user access requests to the SmartTAP UI causing an exception error. Call search within a finite time window takes too long to return results. Problem introduced in CU High Call search query performance improved GA 5737 Low GA 5883 Low Fixed the issue of not displaying the player in the User Status page after clicking the live monitoring button. Resolved an upgrade issue that prevented HTTPS certificate configuration from being maintained GA 5977 Medium Fixed the calculation of storage statistics under the System tab GA 6028, 6174 High Updated the JBOSS version to overcome known security issues GA 6067 High SmartTAP using Lync with Media Delivery on the Edge server can now be configured in conjunction with Nortel (configured for port mirroring) GA 6073 Low Removed Targeting by MAC address with CD-IP. Release Notes 20 Document #: LTRT-27140

21 Release Notes 6. Historically Resolved Issues Release Version Issue ID Severity Description GA 6074 Low Removed MAX Recording duration from the GUI GA 6085 High Added 64-bit Java to SmartTAP GA 6087 High GA 6088 High GA 6092 High GA 6093 High GA 6158 Low Changed the Application Server installation program to install a full 64-bit version of the Application Server. Changed the Communication Server installation program to install a full 64-bit version of the Communication Server. Resolved issue to ensure that the Lync video portion of the call does not traverse the Edge Server. Added support for a list of master domains in the Lync plugin. Fixed an HTTP 500 error reported if the Cancel button is pressed after successfully adding a user GA 6188 Critical Updated OpenSSL to fix the Heartbleed security flaw GA 6195 Critical Fixed poor recording audio quality for SIP BroadSoft - Call Transfer scenarios GA 6204 Medium Added UdpServerClient tool to the build GA 6208 Critical GA 6220 Medium Lync clients crash when receiving incoming calls from AudioCodes 440HD or 420HD phones with firmware version 2.7. Resolved a Live Monitoring issue with Mitel/prairieFyre queue calls GA 5742 High GA 5849 Low GA 5918 High GA 5932 High GA 5943, 5956 Medium GA 5953 High GA 5957 Medium Fixed an issue with the Avaya implementation where the Call Delivery-AES may crash during startup. Resolved an issue where a file downloaded from SmartTAP GUI occasionally has incorrect wave header lengths. Fixed an issue of call retention getting stuck in a loop, consuming 100% CPU. When Lync Front End server is unavailable and the plugin comes up later, the plugin does not connect to SmartTAP. Calls assigned to a retention policy with Keep Calls and Evaluations are never deleted, assuming that retention duration is greater than 0. In a ShoreTel environment, SmartTAP may miss recording in the case of an external call transfer test. Fixed the issue of LDAP users not showing security profiles and the groups to which they belong GA 5962, 5963 High SmartTAP response group calls show incorrect call details in Called / Calling fields GA 5980 High In rare cases, when a user account is modified, the preferences are not stored and cause an SNMP Exception. Version SmartTAP

22 SmartTAP Release Version Issue ID Severity Description GA 5981 High GA 5988 High GA 5999 High GA 6004 High GA 6015 High GA 6017 Critical GA 6020 Low GA 5951 Medium Fixed an issue that occurs with the Lync plugin when attempting to recover from an UNAUTHORIZED EXCEPTION when connecting to Lync RTC if credentials for the account used do not meet SmartTAP minimum requirements. Lync Response Group calling party field is incorrect with AGENT ANONYMITY enabled. Fixed a SmartTAP recording resource leak caused by a race condition in the software. An LDAP user with special characters in their name causes an application exception within SmartTAP. Optimized recording audio quality for some Avaya call scenarios. A Lync team call involving a large number of members causes a burst of call setup messages that may cause some of the related messages to be missed by SmartTAP, preventing the call from being recorded. Fixed LDAP search for searching a login ID with special ASCII characters. Implemented LDAP paged results control. LDAP search query results are limited by page size. The default page size is 500. Release Notes 22 Document #: LTRT-27140

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